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1 Scope
The present document lists the application(s), frequency band(s), and relation to the Radio Equipment Directive [i.10] of ETSI deliverables when this information has been entered into the ETSI work programme. Note that some ETSI deliverables may be related to radio frequencies but are not included in the present docume...
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2 References
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2.1 Normative references
Normative references are not applicable in the present document.
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2.2 Informative references
References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the referenced document (including any amendments) applies. NOTE: While any hyperlinks i...
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3 Definition of terms, symbols and abbreviations
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3.1 Terms
Void.
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3.2 Symbols
Void.
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3.3 Abbreviations
For the purposes of the present document, the abbreviations given in CEPT/ERC Report 25 [i.1] and the following apply: ECA European Common Allocation EFIS ERO Frequency Information System GSM Global System for Mobile IMT International Mobile Telecommunications PMR Professional Mobile Radio 4 Table of ETSI deliverables ...
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4.0 General explanatory notes
The Excel file (tr_102137v010301p0.xlsm contained in archive tr_102137v010301p0.zip), which accompanies the present document, contains two worksheets: • A table of ETSI deliverables with applications and frequency bands which is a dump of information from the ETSI Work Programme. This is further described in clause 4.1...
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4.1 Explanatory notes to the table
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4.1.1 ETSI Document Number columns
ETSI work programme fields: ETSI_STANDARD_TYPE plus ETSI_NUMBER. Only deliverables for which radio frequency information has been entered into the ETSI Work Programme appear in these columns.
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4.1.2 Version column
ETSI work programme field: LAST_VERSION. The version number is given in this column. Note that there may be differences in the frequencies and/or applications between different versions of the same deliverable. ETSI ETSI TR 102 137 V1.3.1 (2019-11) 8 Note that some parts of a multipart deliverable may be a Harmonised S...
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4.1.3 Technical Body column
ETSI work programme field: TB_NAME. This column gives the ETSI group related to the ETSI deliverable.
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4.1.4 Directive column
ETSI work programme field: DIRECTIVE. If the ETSI deliverable is related to a Directive, then the number of the Directive is given in this column (e.g. '2014/53/EU' for the Radio Equipment Directive [i.10], '99/5/EC' for the R&TTE Directive [i.7]). If the ETSI deliverable is a Harmonised Standard covering an essential ...
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4.1.5 Frequency bands columns
ETSI work programme field: FREQUENCY_BAND_TXT. This column (FREQUENCY_BAND_TXT) provides the frequency bands given in the scope of the ETSI deliverable or tables there within and is hidden. Every frequency range is in a separate row in the table. Additional columns (Frequency_Low, Frequency_Low_Converted, Frequency_Low...
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4.1.6 Application column
ETSI work programme field: FREQUENCY_APP_NAME. The application covered by the ETSI deliverable is given in the column "Application". The terminology from EFIS for applications given in reference [i.5] is used as far as possible. This facilitates the synchronization of the information between ETSI and CEPT. The EFIS app...
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4.1.7 Current status columns
ETSI work programme fields: CURRENT_STATUS_CODE1 and CURRENT_STATUS_CODE2. These columns provide the codes used by the ETSI Secretariat to indicate the status of the deliverable (e.g. 1 = start of work, 12 = publication, 12 W = citation in the Official Journal of the European Union, etc.). The meaning of the list of co...
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4.2 Search facilities
The data in the table of ETSI deliverables with applications and frequency bands can be filtered with the help of the auto-filters at the top row of the table. The use of the auto-filters follows the usual Excel rules. Additionally a search facility for finding standards overlapping an input frequency range is given in...
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4.3 Synchronization procedure with the ECA table
It is expected that there is interaction between ETSI and ECO to keep relevant documentation as much aligned as practical. The information provided in the present document is intended to be sent to the ECO and CEPT to help them in updating the ECA table. It is to be kept in mind that the ECA table primarily contains Ha...
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1 Scope
The scope of the present document is to provide the signalling requirements for Number Portability and is limited to "Service Provider Portability for Geographic Numbers (GNP)" and "Non Geographic Numbers (NGNP)" in the National Fixed Network, e.g. number portability between Service Providers within geographic country ...
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2 References
The following documents contain provisions which, through reference in this text, constitute provisions of the present document. • References are either specific (identified by date of publication, edition number, version number, etc.) or non-specific. • For a specific reference, subsequent revisions do not apply. • Fo...
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3 Definitions and abbreviations
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3.1 Definitions
For the purposes of the present document, the terms and definitions given in [2], [3] and [4] apply.
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3.2 Abbreviations
For the purposes of the present document, the following abbreviations apply: CdPN Called Party Number CLIP Calling Line Identification Presentation ETSI TR 102 081 V1.1.1 (1998-11) 6 CLIR Calling Line Identification Restriction COLP Connected Line identification Presentation COLR Connected Line identification Restricti...
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4 Objectives
The objective of the documents is to provide a set of Requirements to the Signalling protocol group.
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5 Requirements
The information below contains the signalling requirements that have been extracted from the associated documentation [2], [3] and [4].
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5.1 General Signalling Requirements
Based on the reference contained in the proceeding sections of the present document, the following are the general requirements for signalling systems that support number portability. 1) The signalling mechanisms that support number portability should not place any restrictions on the PSTN and ISDN services, including ...
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1 Scope
The present document gives an overview of the requirements for communication from individuals to authorities and organizations in all types of emergencies. It collects operational and organizational requirements as a basis for a common 112 service, including location information (E112). Although many of the requirement...
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2 References
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2.1 Normative references
References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the reference document (including any amendments) applies. Referenced documents which ar...
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2.2 Informative references
References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the reference document (including any amendments) applies. NOTE: While any hyperlinks in...
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3 Definitions and abbreviations
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3.1 Definitions
For the purposes of the present document, the following terms and definitions apply: emergency call: call from an individual who wants to reach the PSAP emergency call facilities: emergency telephone stanchions/boxes, fire alarms, etc. NOTE: These facilities are either publicly accessible, or located within private pre...
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3.2 Abbreviations
For the purposes of the present document, the following abbreviations apply: CEN Comité Européen de Normalisation CENELEC Comité Européen de Normalisation ELECtrotechnique CGALIES Co-ordination Group on Access to Location information by Emergency Services CLI Calling Line Identity CoCom Communication Committee for the ...
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4 Description of the emergency call service
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4.1 General description
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4.1.0 Regulatory requirements
Directive 2002/22/EC [i.4] requires that in addition to any other national emergency call number specified by the national authorities all end users of publicly available telephone services have the possibility to call the emergency services free of charge by using the single European emergency call number "112". A mor...
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4.1.1 User related requirements
Users should be able to make a basic telephone call to an emergency service on any terminal (see annex C for HF requirements) that supports outgoing calls to publicly available telephone services unless the terminal is clearly marked, or its software operation clearly identifies it, as incapable of making such calls un...
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4.1.1.1 Public Network Access Points
All telephony terminal equipment should have the ability to fulfil the user's need for an emergency call once it is positioned to access a public telecom network (of a compatible design). Additionally, the network access point should enable the emergency call, even when: • normal Originating Telecommunications Services...
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4.1.1.2 Public pay telephones
Directive 2009/136/EC [i.27] requires that it be possible to make emergency calls from public pay telephones using the single European emergency call number "112" and other national emergency numbers, all free of charge and without having to use any means of payment.
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4.1.1.3 Other types of telephones
It should be possible to place easily and without any barring conditions an emergency call from all types of telephones that have access to the public network (public telephones, dedicated call post with voice application, private coin and card payphones). Easiness consists of the following characteristics: • direct di...
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4.1.1.3a VoIP terminals
A VoIP terminal may be either a normal telephone or equipment with all the features of a telephone or a computer equipped with appropriate extensions such as a headset. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 13 In the first case the terminal should respect all the requirements of a telephone terminal. In the second case...
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4.1.1.4 Private Networks
Emergency calls from private networks can be routed to the public network. It is recommended that from private networks the emergency number can be dialled both without any prefix and with the normal outgoing call prefix. When external assistance is required an emergency call should be forwarded to the PSAP or the corr...
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4.1.1.5 Multipurpose facilities
For multipurpose call facilities (e.g. customer assistance for vehicles and accidents) functionality should separate the operation modes in order to avoid unjustified calls to public emergency services. 4.1.2 Requirements applicable to the emergency call functionality of terminal equipment Voice communication terminal ...
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4.1.3 Speech quality of emergency calls
Where the network is not operating under abnormal conditions as a result of a disaster, the speech quality of emergency calls should not be worse than the user of a basic telephone service would experience on the majority of their calls. Where the service provider normally provides enhanced speech quality above that of...
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4.1.4 Charge exemption for emergency calls
Emergency call services should be free of charge for the end user and possible without using any means of payment and even without any credit on the telephone service account. Directive 2009/136/EC [i.27] makes this mandatory in the European Union. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 14
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4.1.5 Ensuring emergency call conveyance
Network operators should make every reasonable effort to ensure the call set-up, inter-network forwarding and termination of emergency calls, including in exceptional circumstances such as insolvency, crises, catastrophes, etc. The use of alternative technologies (e.g. satellite communications or IP) might be considere...
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4.1.6 Assignment of emergency calls to the appropriate PSAP
Nominated PSAP of the emergency organizations deal with emergency calls from defined geographic areas. Emergency calls should be routed to, and handled within, the appropriate PSAP. There should be an unambiguous mapping between the location of the terminal used for an emergency call and the PSAP responsible for the ap...
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4.1.7 Preventing effects of discrepancies in coverage
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4.1.7.1 Radio Coverage Limit cases between mobile networks
Due to physical uncertainty and variations of radio coverage limits there are border effects where an emergency call cannot be routed to the geographically assigned PSAP. Where this case occurs, cooperation of PSAP should be applied and organized as appropriate.
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4.1.7.2 International cooperation
A situation similar to that described in clause 4.1.7.1 may appear near country borders: Cross-border emergency call handling requires international cooperation among emergency organizations of neighbouring countries.
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4.1.7.3 Cordless technologies
Situations similar to those described in clauses 4.1.7.1 and 4.1.7.2 may also be applicable to cordless technologies that use fixed-line networks.
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4.1.8 Preventing network integrity or capacity failure
Access to the emergency services should be provided with a very high level of reliability and availability for the individual. Among various options, which are analysed in ETSI TR 102 445 [i.23], authorities can assign to each PSAP a secondary (or even tertiary) PSAP, that can receive rerouted or overflowed traffic in ...
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4.2.1 Emergency call-related information
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4.2.1.0 General
In order to help the operations of the emergency services each emergency call should be accompanied with information that is described in clauses 4.2.1.1 to 4.2.1.3. This information may either arrive at the PSAP at the same time as the emergency call or be available for retrieval on demand from the PSAP during the cal...
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4.2.1.1 Calling line number from which the emergency call is made
The originating network should transmit the Calling Line Identity (CLI) number from which the emergency call is made to the PSAP together with the emergency call. The CLI should also be transmitted in case of national and international roaming. The PSAP/Emergency Control Centre (ECC) should be able to return a call to ...
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4.2.1.2 Location information related to the origin of the emergency call
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4.2.1.2.0 General
Directive 2009/136/EC [i.27] requires that each emergency call be accompanied with location information that facilitates for the PSAP agent the determination of the origin of the call at the time of calling. This information may be a geographical address or a set of geographical co-ordinates. This also applies for nati...
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4.2.1.2.1 Use of a fixed line access for an emergency call
For determining the location information for an emergency call through a fixed line access the site code of the access (e.g. geographical address of the access), which is stored in the network operator's customer database can be used. Specifications should exist for both: • a push scheme, the address is automatically p...
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4.2.1.2.2 Use of a mobile phone for an emergency call
The location information when a mobile phone is used for an emergency call should be specified for both: • a push scheme, where the location information is automatically pushed with the initial call to the PSAP together with the information contained in the CLI field; • a pull scheme, where the PSAP agent should be abl...
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4.2.1.3 Identification of the mobile terminal equipment
When emergency calls are made from mobile phones operated without a USIM card, in countries where this is authorized, a CLI cannot be determined by the originating network. In this situation as an alternative, an equipment identity number (e.g. IMEI) may be transmitted by the originating network, subject to national le...
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4.2.2 Network identification
With reference to Recommendation 7 of Commission Recommendation of 25th July 2003 [i.2], all networks should transmit their network identification to the emergency control centre in a standardized way.
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4.2.3 Minimum power supply for user accesses
If feasible, fixed network operators should provide a minimum power supply at their network termination points. This minimum power supply should enable telephone terminal equipment connected to the network termination point to be operational in the case of a local power failure for the placing of an emergency call.
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4.2.4 Overdialling
The differences are observed within Europe as regards national regulations, numbering plans and switching equipment. The issues linked with overdialling appear therefore as a national matter.
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4.2.5 Suppression of carrier selection/carrier preselection codes
Carrier selection and carrier preselection codes generated in conjunction with emergency call numbers should not be taken into account. The emergency call is routed to the responsible PSAP corresponding to the actual origin of the call in all cases. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 17
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4.2.6 Emergency calls from other countries
In principle, "112" and other emergency calls should be terminated in the country of origin. Technical exceptions can appear: • for calls originated in mobile networks, see clause 4.1.7; • for calls originated in fixed networks, and where the following conditions are met, see clause 4.1.7: - use of a cordless handset, ...
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4.2.7 Routing of SMS complementing emergency calls while roaming
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4.2.7.0 General
In addition to previous statements (see point 4) on the limitations of the SMS service in relation to the requirements of rapid delivery and bilateral real-time exchange, this clause draws attention on routing issues.
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4.2.7.1 General consideration
4.2.
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7.1 General
consideration Voice emergency calls are always routed to the local emergency service in the country where the Emergency voice call was made. On the other hand, Short messages are routed to the subscriber's home PLMN and will be stored in the subscriber's home SMS-SC for onward routing to the intended destination. It is...
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4.2.7.2 Consequence in the case of international roaming
If a mobile subscriber has roamed to another country, then in order for the serving network to specifically identify an Emergency Short Message it will need to inspect the Short Message Destination Address, see ETSI TS 123 040 [i.24]. The serving network should contain a list of predefined SMS Destination Addresses. Fo...
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4.3 Handling of emergency calls between networks
If the originating network is not connected directly to the PSAP, a transit network is used between the two. For example, to route the call towards the termination network a specific routing number(s) is used. This number may identify the responsible emergency service for a specific area. In case of the transfer of the...
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4.4 Providing termination of emergency calls to the PSAP
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4.4.0 General
Any network to which a PSAP is directly connected should deliver the emergency call to the PSAP together with any related data, without undue delay or modification. If the appropriate PSAP is not reachable, the call should be forwarded to the alternative PSAP (see clause 4.1.8). PSAPs/Terminating networks should meet t...
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4.4.1 Features of the emergency control centres
PSAPs and ECC should be provided with access to all of the CLI related information. More informational material can be found in CGALIES [i.18].
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4.4.2 Release of emergency calls/Call back of emergency calls
It should be possible for only the PSAP/ECC to release an emergency call relationship in the network. NOTE: It is observed that in many networks (e.g. mobile) these options are not available. It should be possible for the PSAP/ECC to call back an emergency call relationship in the network, where the calling Id can be i...
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4.4.3 Temporary blocking of Emergency Calls from a particular source
The PSAP should have the possibility to deliberately release/block repeated nuisance call attempts to the emergency telephone service from a particular source, see clause 4.1.1.1. This request may be relayed to the network where the nuisance call attempts to the emergency telephone service originate. NOTE: This feature...
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4.5 Emergency call-specific functions for all involved networks
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4.5.1 Priority and protection of emergency calls
It should be possible to give priority to emergency calls over all other calls. This priority should be maintained across public telecommunications networks, but does not imply a privilege of pre-emption. In case of fixed-line networks priority should be given from the network access point where the emergency call is m...
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4.5.2 Network transit time
As regards transit time, two aspects should be considered: • transit time to establish the conversation between the calling party and the PSAP agent; • transit time for the caller location information associated with the call. For the first case, the requirement is that the transit time should at least be the same as f...
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4.6.1 Monitoring of the lines and availability of the PSAPs
Transmission lines over which emergency telephone services are connected should be available without restriction. The terminating network and the PSAP permanently monitor the functionality and transmission quality of the transmission lines. Technical modifications and maintenance should not impair emergency telephone l...
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4.6.2 Diversion of emergency calls
If a network access to a PSAP or a PSAP is deactivated or out of order the network should be able to divert incoming emergency calls to back-up/alternate equipment, lines, network access or PSAPs. The network management organization should inform the PSAP operations staff of these back-up facilities and any modificatio...
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4.6.3 Permanent availability
Network operators should maintain reserved capacity to ensure termination of emergency calls to PSAPs and emergency control centres, including in situations where the standard capacity is fully utilized, subject to the nationally agreed Service Level Agreements.
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4.6.4 Security provisions at access to PSAPs
The network operator should make reasonable provisions to mitigate against the impact of attack, either deliberate or accidental, to the access and core networks to which PSAPs are connected. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 20
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4.6.5 Release of resources to the PSAP when a call is transferred
It appears beneficial to the efficiency of the PSAP, to be able to release the capacities used for a call, when this call has been transferred (e.g. to an ECC or another PSAP).
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5 Evolutions of emergency services
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5.0 General
Emergency services are primarily services provided to persons in dangerous situations; their efficiency relies on the overall organization of resources and their distribution in a territory, which is one prime responsibility of the administrative authority for this territory (country, State, region, etc.). In the provi...
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5.1 Multi-media calls
Multi-media calls may appear useful to provide views of the scene where the emergency situation occurred. However, in order to be reliable on a professional basis, the views have to respect a minimum of technical quality and not distort the reality (e.g. in the use of short or long range pictures). Exchange of such inf...
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5.2 E-mail
The E-mail service is inherently not reliable as regards the delivery time. Additionally, the writing of the e-mail may be time consuming. From this the e-mail does not appear as relevant for the transmission of an emergency alert by any citizen. Use of e-mail may be envisaged in similar conditions as the use of SMS (s...
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5.3 Messaging (SMS; MMS) and instant messaging
These services may in the future be of frequent or usual use by younger generations. They can be easier to use by disabled people (e.g. hearing deficiencies). As regards people with disabilities, such alternatives can therefore facilitate the accessibility to emergency services. For the sake of an efficient operation b...
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7.2 PSAPs Emergency control centres
All PSAPs, and Emergency Control Centres if they can be in contact with the individuals in need of assistance, should be equipped to deal with emergency calls from users with special communications difficulties. Operators should be specially trained to handle calls from users with poor speech or with intellectual or me...
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7.3 Public telephones
Special attention should be paid to make all public telephones wheelchair accessible and arrangements should be made to make their position identifiable to blind users. All public telephones should be provided with inductive coupling in accordance with ETSI ETS 300 381 [i.8] and should provide additional receiving ampl...
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7.4 Additional Information
More information related to the specific requirements related to disabled, elderly and young users can be found in annex B. 8 Special requirements for emergency calls in a foreign language Emergency organizations should take appropriate steps to ensure that emergency calls can be translated from a foreign language (e.g...
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9 Data protection
PSAPS and Emergency Control Centres should adhere to the relevant data protection provisions. In the case of an emergency, the PSAP and the emergency centre may override the settings of the user as regards the processing of his or her location. The technical means should be provided for such override. Furthermore, in a...
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10 Future and other networks
The present document is mainly based on the practical experience gained by using services available in a given technological environment. However, it has to be understood that requirements are independent of the technology. More specifically, services requirements that are met by the existing technology should be satis...
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1 Scope
The present document applies to Radio equipment to be operated in the 25 MHz to 1 000 MHz frequency range and using a Frequency Hopping Spread Spectrum modulation technique for Asset Tracking items. The system is expected to operate in the 865 MHz to 868 MHz frequency range, according to the spectrum mask limits in the...
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2 References
For the purposes of this Technical Report (TR) the following references apply: [1] CEPT/ERC Recommendation 70-03: "Relating to the use of Short Range Devices (SRD)". [2] CEPT/ERC/Recommendation 74-01E (Siófok 1998, Nice 1999): "Spurious emissions". [3] ITU Radio Regulations (2001).
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3 Definitions and abbreviations
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3.1 Definitions
For the purposes of the present document, the following terms and definitions apply: power density: level of power in Watts per Hertz generated within the power envelope spread spectrum modulation: modulation technique in which the energy of a transmitted signal is spread throughout a relatively large portion of the fr...
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3.2 Abbreviations
For the purposes of the present document, the following abbreviations apply: AoA Azimuth of Arrival ASAP Assets Surveillance And Protection BS Base Station CCC Command & Control Centre CEPT European Conference of Postal and Telecommunications Administrations DSSS Direct Sequence Spread Spectrum e.i.r.p. effective isotr...