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Back to All Programs / Emotional Intelligence in Leadership Training Program Expand your leadership capacity and create an environment that fosters emotional intelligence. All Start Dates March 11, 2026 — On Campus June 24, 2026 — On Campus August 10, 2026 — On Campus October 7, 2026 — On Campus November 30, 2026 — Online Time 8:30 AM – 4:30 PM ET Length 2 consecutive days Cost $3,300 Programs fill quickly — free cancellation up to 14 days prior Registration Deadline February 24, 2026 Time 8:30 AM – 4:30 PM
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.895
| 0.73
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["leadership"]
| 512
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770305
|
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Deadline February 24, 2026 Time 8:30 AM – 4:30 PM ET Length 2 consecutive days Cost $3,300 Programs fill quickly — free cancellation up to 14 days prior Registration Deadline June 9, 2026 Hotel space may be limited June 13–July 9 due to the 2026 FIFA World Cup 26™. Plan early! See our Visit page for hotel recommendations. Time 8:30 AM – 4:30 PM ET Length 2 consecutive days Cost $3,300 Programs fill quickly — free cancellation up to 14 days prior Registration Deadline July 26, 2026 Time 8:30 AM – 4:30 PM ET
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
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professional.dce.harvard.edu
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Emotional Intelligence
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2026-01-02T21:43:06.770408
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n Deadline July 26, 2026 Time 8:30 AM – 4:30 PM ET Length 2 consecutive days Cost $3,300 Programs fill quickly — free cancellation up to 14 days prior Registration Deadline September 29, 2026 Time 11:00 AM – 2:30 PM ET Length 2 consecutive Mondays and Wednesdays Cost $3,050 Programs fill quickly — free cancellation up to 14 days prior Registration Deadline November 15, 2026 Register Today Register Today Register Today Register Today Register Today Emotional Intelligence in Leadership Training Overview Emoti
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.895
| 0.714
|
["leadership"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770457
|
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Intelligence in Leadership Training Overview Emotional intelligence — the ability to recognize and positively manage emotions in yourself, others, and among groups — is a powerful component of effective leadership. An understanding of emotional intelligence improves self-awareness, increases accountability, fosters communication, and builds trusting relationships in the workplace. This intensive program is designed to help you gain an honest awareness of yourself and how your behavior impacts others.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.898
| 0.836
|
["leadership", "communication", "networking"]
| 505
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770493
|
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of yourself and how your behavior impacts others. You’ll move beyond the basics of emotional intelligence to concentrate on using it to: Build trust Manage difficult decisions Build resilience Enhance team performance Lead for long-term success Benefits of the Emotional Intelligence in Leadership Training This Emotional Intelligence in Leadership program is designed to help you understand yourself and learn how to make your emotions work for you.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.99
| 0.684
|
["leadership", "management", "decision_making", "crisis", "salary"]
| 450
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770524
|
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and learn how to make your emotions work for you. Research has demonstrated that emotional intelligence has a strong impact on organizational performance — workers are more inclined to go the extra mile when asked to do so by an empathetic leader they respect and admire. Once you complete this program, you will be able to: Understand emotional intelligence and why it’s increasingly important for leadership Use emotional intelligence to improve leadership and build more effective relationships Leverage emoti
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.895
| 0.858
|
["leadership", "networking"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770558
|
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build more effective relationships Leverage emotional intelligence in managing difficult discussions Improve personal and organizational resilience Earn a Certificate of Completion from the Harvard Division of Continuing Education “This course was insightful and inspirational due to the quality of educational material, the knowledge of the instructors, and the enthusiastic participation of an engaged cohort.” — Allen Lewis, Participant Who Should Enroll in the Emotional Intelligence in Leadership Program?
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.7
| 0.686
|
["leadership", "strategy", "management", "motivation", "crisis"]
| 510
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770583
|
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] |
the Emotional Intelligence in Leadership Program? This program is designed for mid-level managers across industries, and the topics discussed will be particularly useful for people who work with others to accomplish organizational goals as well as those looking to enhance their leadership skills. Due to significant content overlap, we recommend taking either Becoming a Leader: Developing Your Style and Making Sound Decisions or Emotional Intelligence in Leadership, but not both.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.904
| 0.84
|
["leadership", "management", "decision_making"]
| 483
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770615
|
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otional Intelligence in Leadership, but not both. Curriculum The Emotional Intelligence in Leadership program is offered online and on-campus. Online classes meets for 3.5 hours, once a week for four consecutive weeks, while the on-campus programs are delivered intensively over two days. Lessons will consist of group discussions, reflective exercises, activities, and a 360-degree emotional intelligence assessment.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.683
| 0.814
|
["leadership"]
| 417
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770642
|
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d a 360-degree emotional intelligence assessment. You will use the assessment to receive and analyze feedback about your own emotional intelligence as well as tips and tactics for improving that emotional intelligence both in yourself and others. This additional benefit is included in the cost of the program . Important Note: As part of the 360-degree self-assessment you will need to solicit feedback from at least three colleagues, such as managers, peers, and direct reports.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.696
| 0.85
|
["management"]
| 480
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770664
|
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ues, such as managers, peers, and direct reports. The evaluation will take both you and your participating colleagues approximately 30 minutes to complete. Because the self-assessment is a central theme of the program, participants must complete the survey at least five business days before the program start date. Incompletion of the assessment will severely impact your class experience during the program. You are strongly encouraged to complete the assessment as soon as you receive detailed instructions ab
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.1
| 0.854
|
["management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770686
|
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] |
nt as soon as you receive detailed instructions about the survey. Considering this program? Send yourself the details. Related Programs The Art of Workplace Engagement: Creating a Positive Environment to Engage Employees Building Organizational Cultures: A Framework for Leaders Managing Yourself and Leading Others March Schedule Day 1 Assessment Debrief Developing Emotional and Social Intelligence Day 2 Working with Emotional and Social Intelligence Developing Emotional Intelligence in Groups June Schedule
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.7
| 0.84
|
["leadership", "management"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770708
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ng Emotional Intelligence in Groups June Schedule Day 1 Assessment Debrief Developing Emotional and Social Intelligence Day 2 Working with Emotional and Social Intelligence Developing Emotional Intelligence in Groups August Schedule Day 1 Assessment Debrief Developing Emotional and Social Intelligence Day 2 Working with Emotional and Social Intelligence Developing Emotional Intelligence in Groups October Schedule Day 1 Assessment Debrief Developing Emotional and Social Intelligence Day 2 Working with Emotio
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.7
| 0.633
|
[]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770727
|
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and Social Intelligence Day 2 Working with Emotional and Social Intelligence Developing Emotional Intelligence in Groups November Schedule Week 1, Day 1: Emotional Intelligence: What It Is and Why It Matters Assessment Debrief Week 1, Day 2: Developing Emotional Intelligence Week 2, Day 1: Working with Emotional Intelligence Week 2, Day 2: Developing Emotional Intelligence in Groups Instructor Margaret Andrews Margaret Andrews is a seasoned executive, academic leader, speaker, and instructor with over thir
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
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["leadership"]
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770748
|
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ith over thirty years of professional experience. She has held a variety of senior management positions and has taught, spoken, and consulted across the globe. She creates and teaches a variety of courses and professional and executive programs at Harvard’s Division of Continuing Education. Certificates of Leadership Excellence The Certificates of Leadership Excellence (CLE) are designed for leaders with the desire to enhance their business acumen, challenge current thinking, and expand their leadership ski
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.1
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["leadership", "career", "strategy", "management", "crisis"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770773
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current thinking, and expand their leadership skills. This program is one of several CLE qualifying programs. Register today and get started earning your certificate. Learn More FAQs Why is emotional intelligence important for leaders? Emotional intelligence allows leaders to create a positive and productive work environment, build strong relationships, and inspire and motivate their teams. It also helps them make better decisions, manage conflicts, and navigate challenges, ultimately leading to improved p
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 1
| 0.844
|
["leadership", "motivation", "management", "decision_making", "crisis"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770795
|
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igate challenges, ultimately leading to improved performance and success. How do I know if the Emotional Intelligence in Leadership program is right for me? If you want to become a more effective and respected professional, our Emotional Intelligence in Leadership training is right for you. Mid-level managers, as well as those who work closely with others, will benefit from learning how to enhance their leadership skills through an understanding of emotional intelligence.
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.995
| 0.844
|
["leadership", "management", "crisis", "career"]
| 476
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770816
|
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rough an understanding of emotional intelligence. How will the Emotional Intelligence in Leadership program help me improve my career or company? While IQ and technical savvy contribute to success in the workplace, evidence suggests that high emotional intelligence is what truly sets you apart as a leader. Unlike IQ, emotional intelligence can be improved with training. By spending time growing your emotional intelligence skills, you will be able to communicate more effectively with your colleagues, bosses,
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 1
| 0.852
|
["leadership", "communication", "career"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770839
|
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] |
ate more effectively with your colleagues, bosses, and people you manage, making you a more desirable coworker. Emotional intelligence can also help you be a better collaborator, reduce conflicts, and improve relationships in the workplace. Request Information Emotional Intelligence in Leadership Training Program March 11, 2026 Register Today June 24, 2026 Register Today August 10, 2026 Register Today October 7, 2026 Register Today November 30, 2026 Register Today Get Info
|
https://professional.dce.harvard.edu/programs/emotional-intelligence-in-leadership/
|
Emotional Intelligence in Leadership Training Program
|
professional.dce.harvard.edu
| 0.905
| 0.84
|
["leadership", "networking"]
| 477
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.770861
|
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Why Emotional Intelligence is Critical for Successfully Managing Up Emotional intelligence is a key skill in effectively navigating upward relationships. Lizzie Short Lizzie Short is a writer, content strategist, and actor in NYC. She works as ghostwriter and content strategist developing thought leadership for CEOs on LinkedIn and writes about trending news topics for an HR newsletter. She also produces podcasts, acts for the stage and screen, and writes social media content.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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["leadership", "management", "networking"]
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Emotional Intelligence
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2026-01-02T21:43:06.789557
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tage and screen, and writes social media content. Share Blog Aug 28, 2025 10 minute read Navigating relationships with senior leadership presents a perennial challenge for middle managers. Learning how to speak their supervisor’s language, align with their goals and priorities, and anticipate their needs are critical skills for upwardly minded managers. These skills are commonly referred to as “managing up,” and they all require a level of emotional intelligence to execute.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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["management", "leadership", "crisis", "networking"]
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Emotional Intelligence
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2026-01-02T21:43:06.789644
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ire a level of emotional intelligence to execute. For middle managers in particular, the task can be especially complex. Beyond delivering results, they need to balance competing expectations from above and below, often carrying a significant emotional load as they translate strategy into action while supporting their teams. To manage up successfully, managers need emotional intelligence to read situations, adapt their communication styles, and build strong relationships.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.695
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|
["management", "communication", "strategy", "networking"]
| 476
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789674
|
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unication styles, and build strong relationships. But often, these aren’t skills managers have developed in previous roles. Many managers were successful as highly skilled individual contributors — but they may not have developed the so-called “soft skills,” like emotional intelligence, or EQ, they need to succeed as leaders. Far from being a fixed trait, EQ can be intentionally developed over time, and it plays a critical role in career advancement.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.991
| 0.84
|
["management", "leadership", "networking", "career"]
| 454
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789699
|
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] |
d it plays a critical role in career advancement. Leaders with strong emotional intelligence skills navigate workplace dynamics more effectively, ultimately exerting greater influence, inspiring confidence, and accelerating their trajectory within an organization. Why Do Middle Managers Need Emotional Intelligence? Emotional intelligence is a keystone leadership skill, and is especially important for middle managers, who often serve as the connective tissue of an organization.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.904
| 0.828
|
["leadership", "management", "career"]
| 481
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789725
|
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erve as the connective tissue of an organization. By strengthening EQ skills like self-awareness, empathy, and emotional regulation, managers can better balance the demands of leadership with the needs of their team, all while protecting their own well-being. Michael McCarthy , founder of Boston Executive Training, host of the “Happy at Work” podcast, and instructor at Harvard Professional & Executive Development, explains why developing EQ skills is so important for middle managers.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.998
| 0.844
|
["management", "leadership", "career"]
| 488
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789747
|
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ng EQ skills is so important for middle managers. “Emotional intelligence helps you read senior leaders, who often times try to be vanilla and blank,” McCarthy says. He went on to explain that senior leaders have typically mastered the art of remaining neutral to avoid revealing sensitive information. Picking up on subtle changes in their behavior can provide managers with key insights. Meet Our Expert Learn more about Michael McCarthy gives an example from his own work experience: “I worked at a bank durin
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
| 0.868
|
["leadership", "management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789771
|
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his own work experience: “I worked at a bank during the crash of 1987, and there were rumors we were going bankrupt. On that particular day, there was an article about it in The Wall Street Journal. Our managing director was always quiet, didn’t say much. But that day, he called a meeting. He took a copy of The Wall Street Journal, crumpled it up, threw it on the ground and said we weren’t going bankrupt. To do this whole drama and theater … I thought to myself, ‘I don’t believe it.’” McCarthy was right to
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.1
| 0.892
|
["management"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789879
|
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elf, ‘I don’t believe it.’” McCarthy was right to distrust his managing director’s behavior. Not long after that meeting, the company did, in fact, go bankrupt. “It was his inconsistency, the break in the pattern, that signaled something was wrong,” McCarthy added. But emotional intelligence doesn’t only help managers read leadership better — it directly improves manager performance and effectiveness. Below are some of the ways high EQ skills improve managerial outcomes: Stronger, more productive relationsh
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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["management", "leadership"]
| 512
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Emotional Intelligence
|
topic
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2026-01-02T21:43:06.789916
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ial outcomes: Stronger, more productive relationships and teams Managers with high EQ build more productive relationships by approaching communication with clarity and empathy. They are able to identify and diffuse tension before it escalates, leading to more constructive conflict resolution and healthier team dynamics. Increased employee engagement and overall morale Research shows that emotionally intelligent leadership has a direct influence on engagement and morale.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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["leadership", "management", "ethics", "networking", "communication"]
| 474
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.789972
|
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] |
has a direct influence on engagement and morale. When employees feel heard, supported, and understood, they are more committed, creative, and productive. Middle managers with strong EQ create environments where people are motivated to contribute their best work, increasing performance and retention. Greater adaptability and resilience Emotional intelligence enhances managers’ adaptability, enabling them to remain steady and resourceful during times of change or difficult periods within the organization.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.7
| 0.836
|
["management", "motivation", "ethics", "crisis", "innovation"]
| 508
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790004
|
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nge or difficult periods within the organization. Emotionally intelligent managers are better at managing their emotions, which helps them better navigate the sometimes-competing demands that come from leadership and their team. Social skills are the art of relationship management. Personally, I want to build trust. Avoiding conflict is easier — but not better. Michael McCarthy What Are the Most Important Aspects of Emotional Intelligence for Middle Management?
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.908
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|
["management", "leadership", "crisis", "networking"]
| 465
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790032
|
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of Emotional Intelligence for Middle Management? For managers looking to improve their EQ skills, dividing emotional intelligence into specific categories can provide clarity and focus. Experts typically break emotional intelligence into four distinct components: Self-awareness Self-regulation Social awareness Social skills Self-awareness Self-awareness is the ability to recognize and understand your own emotions.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.983
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["management"]
| 417
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790059
|
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y is misdirected toward the person delivering it. Situations like this often unfold in workplaces, with both managers and teams alike reacting negatively to individuals who are not at fault. Often, these outbursts are the result of limited self-awareness. Managers can demonstrate strong self-awareness by pausing to acknowledge emotions such as anger, disappointment, or stress. By recognizing and understanding these feelings, managers can prevent them from spilling over onto others — especially innocent team
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.1
| 0.848
|
["management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790085
|
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gnizing and understanding the emotions of others. Crucially, this doesn’t necessarily mean assuming everyone would feel how you would feel in their situation. Instead, it’s the ability to recognize someone else’s emotions. Managers who master social awareness are more likely to succeed with both their teams and senior leaders. “Being able to read your leaders is super important,” McCarthy says. “If you can become a master of reading what isn’t said, you become a trusted person, and that really accelerates y
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.1
| 0.862
|
["leadership", "management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790114
|
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] |
me a trusted person, and that really accelerates your career.” Senior leaders typically don’t say everything they think out loud, so “reading the room” is an incredibly important skill for managers. One way to pick up on what isn’t being said? Take note of how each leader typically acts. When a common behavior pattern drops off, that’s often a sign of some kind of significant change. “If they’re being very quiet and usually they’re enthusiastic or telling jokes, that’s how you can spot something’s going on,
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.1
| 0.872
|
["leadership", "management", "career"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790143
|
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kes, that’s how you can spot something’s going on,” McCarthy adds. If you know your leadership team well enough, it can also be valuable to become comfortable pivoting in response to non-verbal cues, such as body language and facial expressions. Social skills Social skills refer to a broad range of behaviors, but for managers, top social skills include: the ability to influence others, manage conflict, work as a team, and inspire others.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.388
| 0.844
|
["management", "leadership", "motivation"]
| 441
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790184
|
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age conflict, work as a team, and inspire others. “Social skills are the art of relationship management,” McCarthy says. “Personally, I want to build trust. Avoiding conflict is easier — but not better.” Managers with poor social skills often struggle to manage conflict, either by ignoring it entirely or becoming emotionally involved. They also have difficulty influencing leadership and inspiring their team, usually because they don’t understand leadership goals and team values.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.997
| 0.844
|
["management", "leadership", "motivation", "ethics", "crisis"]
| 483
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790210
|
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] |
on’t understand leadership goals and team values. Managers with excellent social skills do the opposite — they establish trust with both leadership and the team by being proactive and reliable, and by understanding what matters to each group. They motivate their team by successfully communicating the value of their work, and they influence leadership by providing clear, consistent communication. Instead of hoping conflicts will disappear, they help team members work through challenges in a non-judgmental ma
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.295
| 0.852
|
["leadership", "management", "communication", "decision_making", "motivation"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790236
|
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ers work through challenges in a non-judgmental manner. Related Articles Managing Up: How Middle Managers Can Effectively Communicate with Senior Leadership How to Improve Your Emotional Intelligence Emotional Intelligence Is No Soft Skill How Self-Awareness Makes You a Better Manager Can Emotional Intelligence Be Learned? Emotional intelligence is a skill that can be learned, practiced, and developed. Developing EQ skills can be challenging at first, but it’s possible.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.790263
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s can be challenging at first, but it’s possible. In fact, there are multiple ways managers can master the four core skills that comprise EQ. For managers looking to improve their EQ, here are some practical steps to get started: Name your emotions Often, people don’t know what they feel. McCarthy says experiencing multiple emotions all at once — such as envy, jealousy, and sadness — can be read as confusion instead. The simple act of naming your emotions has an outsize impact.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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["management"]
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Emotional Intelligence
|
topic
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2026-01-02T21:43:06.790286
|
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ct of naming your emotions has an outsize impact. It shifts the focus to reflection, so you can respond intentionally rather than react. “Naming your emotions prevents amygdala hijacks ,” McCarthy explains, “when you lose it — screaming, crying, acting out, that’s an amygdala hijack. When the emotional part of your brain has taken over the logical part.” While the concept of naming emotions might sound simple, it’s an incredibly important skill for managers to learn and master if they want to be perceived a
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.895
| 0.87
|
["management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790337
|
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to learn and master if they want to be perceived as trustworthy and reliable and progress in their careers. “People will never forget your amygdala hijack,” McCarthy says. And when managers lose their cool, both direct reports and senior leaders alike lose trust. Seek outside opinions Everyone has blind spots, and managers are no exception. In fact, managers are more likely to overestimate their EQ skills — direct reports are unlikely to be honest in giving negative feedback out of fear of negative conseque
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.4
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["management", "leadership", "career"]
| 512
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Emotional Intelligence
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topic
|
2026-01-02T21:43:06.790384
|
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negative feedback out of fear of negative consequences. One way managers can get feedback on their EQ skills is by conducting a 360-degree emotional intelligence assessment that includes anonymous feedback from direct reports, superiors, and peers. Keep learning Learning more about EQ is one of the best ways to improve emotional intelligence skills. Whether by reading books, listening to podcasts, or pursuing courses that teach EQ skills directly, managers can develop their skillset through continued learni
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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["management"]
| 512
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790414
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an develop their skillset through continued learning. McCarthy particularly recommends the books by New York Times bestselling author and psychologist Daniel Goleman. “You need emotional intelligence if you want to be a good manager,” McCarthy says. “It’s like having a high school or college diploma; it’s just mandatory.” Explore all our Leadership and Management programs Managing up with improved emotional intelligence Managers who advance rapidly in their careers are often highly emotionally intelligent.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
| 0.846
|
["management", "leadership", "career"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790439
|
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careers are often highly emotionally intelligent. They understand both their own emotions and those of others, manage their emotions effectively, and know how to motivate and influence others. Professional & Executive Development’s Managing Up: Strategies for Successful Collaboration program teaches managers how to build robust communication skills with senior leaders and develop their emotional intelligence so they can increase their effectiveness, win leadership’s trust, and progress in their careers.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
| 0.838
|
["leadership", "career", "management", "communication", "motivation"]
| 508
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790464
|
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] |
eadership’s trust, and progress in their careers. “Managers with high EQ make work a better place to be,” McCarthy says. “Managers have the greatest influence over how people feel at work, so you can improve a lot of lives and make the world a better place by being a better manager.” Ready to develop your managerial EQ? Visit the Managing Up page to learn more. What you’ll learn In the Managing Up program, you’ll learn how to develop your emotional intelligence skills to successfully manage up, grow your ca
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
| 0.878
|
["management", "career"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790491
|
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nce skills to successfully manage up, grow your career, and succeed as a manager. In this course, you’ll learn: How to increase visibility with senior leaders for greater recognition and career advancement. How to build trust by aligning leadership’s goals to measurable results. How to communicate with clarity, presence, and persuasion to different audiences. How to navigate internal politics and culture to build strong, mutual relationships.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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|
["leadership", "career", "communication", "management", "networking"]
| 446
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790516
|
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nd culture to build strong, mutual relationships. How to influence others, manage upward relationships, and access the organizational resources that drive success. If you’re ready to increase your effectiveness, develop your emotional intelligence skills, and grow your career, request information on the Managing Up course by visiting the program page . Secure your spot in the Managing Up program Read Next Blog Corporate Strategy vs.
|
https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
|
Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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["management", "networking", "strategy", "career"]
| 436
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.790539
|
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https://professional.dce.harvard.edu/blog/why-emotional-intelligence-is-critical-for-successfully-managing-up/
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Why Emotional Intelligence is Critical for Successfully Managing Up - Professional & Executive Development | Harvard DCE
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["strategy"]
| 227
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.790565
|
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How to Improve Your Emotional Intelligence An overview of the importance of Emotional Intelligence for your own success and the success of your organization. Harvard DCE Professional & Executive Development Share Blog Aug 26, 2019 | Last updated on Feb 24, 2025 7 minute read Today’s in-demand skills are increasingly technical in nature. However, there’s a corresponding need for the uniquely human ability to work with and through others to accomplish important goals.
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https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
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How to Improve Your Emotional Intelligence
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and through others to accomplish important goals. Enter emotional intelligence (EI), a set of skills that help us recognize, understand, and manage our own emotions as well as recognize, understand and influence the emotions of others. We recently spoke with Margaret Andrews , instructor of Emotional Intelligence in Leadership , about how people can build EI for better interpersonal relations. Andrews is the former associate dean at Harvard University’s Division of Continuing Education and executive directo
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
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How to Improve Your Emotional Intelligence
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professional.dce.harvard.edu
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2026-01-02T21:43:06.807735
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sion of Continuing Education and executive director at the MIT Sloan School of Management. “Emotional intelligence is critical in building and maintaining relationships and influencing others — key skills that help people throughout their career and wherever they sit in an organizational structure,” says Andrews. Additionally, research suggests that people with a high emotional quotient (EQ) are more innovative and have higher job satisfaction than those with lower EQs.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.906
| 0.838
|
["career", "management", "networking"]
| 474
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807781
|
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igher job satisfaction than those with lower EQs. Let’s dive into what exactly EI entails, and how you can improve on this essential component of successful relationships. What Are the Components of Emotional Intelligence? Emotional intelligence is a set of skills and behaviors. While some people will be naturally more adept at certain aspects, EI can be learned, developed, and enhanced. The four main components of EI are self-awareness, self-regulation, social awareness, and social skills: Self-Awareness S
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 1
| 0.854
|
["networking", "career"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807812
|
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ial awareness, and social skills: Self-Awareness Self-awareness is the ability to identify and understand your own emotions and the impact we have on others. It’s the cornerstone of emotional intelligence and the other components of EI depend on this self-awareness. “It all starts with self-awareness, which is foundation of EI, and it builds from there. If you’re aware of your own emotions and the behaviors they trigger, you can begin to manage these emotions and behaviors,” says Andrews.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.901
| 0.856
|
[]
| 493
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807839
|
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ware tend to be more confident and more creative. They also make better decisions, build stronger relationships, and communicate more effectively. Self-Regulation Self-awareness opens the door to self-regulation, which is the ability to manage these emotions and behaviors. Once we’re aware of our emotions, we can begin to manage them and keep the disruptive emotions and impulses under control. “People with strong self-regulation can pause and take a deep breath in tense and stressful situations, explains An
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.1
| 0.854
|
["communication", "decision_making", "innovation", "networking"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807867
|
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d the other person and want to help them improve. Social Skills “Social skills are what separate a great manager from a good one,” says Andrews. These skills, which include influence, conflict management, teamwork, and the ability to inspire others, make it possible to build and maintain healthy relationships in all parts of your life. People with strong social skills can make an enormous difference on a team and in organizations because they understand others and act on this knowledge to move people toward
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.4
| 0.868
|
["management", "motivation", "networking"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807906
|
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] |
rs and act on this knowledge to move people toward a common goal. To improve your emotional intelligence, you need to start at the beginning, with self-awareness. However, gauging your self-awareness is innately difficult because, as Andrews puts it, “you don’t know what you don’t know.” Emotional Intelligence in Leadership Search all Communication programs. Research Reveals Barriers to Self-Awareness Without an objective sense of who you are and what drives you, it’s nearly impossible to be emotionally int
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.7
| 0.856
|
["leadership", "communication", "crisis"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.807950
|
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you, it’s nearly impossible to be emotionally intelligent. Andrews cites a study by Tasha Eurich which found that 95 percent of participants gave themselves high marks in self-awareness. However, using more empirical measures of self-awareness, the study found that only 10-15 percent of the cohort was truly self-aware. That’s a pretty big gap, and one that suggests most of us aren’t very self-aware. What’s worse, research also shows that managers and CEOs may be the least self-aware of all.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
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["management"]
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Emotional Intelligence
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topic
|
2026-01-02T21:43:06.807979
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gers and CEOs may be the least self-aware of all. This is not despite their authority, but quite possibly because of it. Eurich wrote in the Harvard Business Review that the more power someone obtains, the more likely they are to be overconfident about how well they know themselves. After all, those at the top of the chain have fewer people giving them feedback. Often, when managers do receive feedback from employees, it isn’t as honest as it might be because subordinates are afraid of incurring negative co
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
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["management"]
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.808007
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e subordinates are afraid of incurring negative consequences. Managers are insulated from criticism, and as a result, self-awareness sinks. Receiving honest, constructive feedback is key to becoming self-aware. Andrews notes that a 360-degree emotional intelligence assessment can be a very effective way to gain insight into your EI-components and the impact you have on others. “Many people shrug off differences in how they rate themselves versus how others rate them on EI competencies by saying that they’re
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.7
| 0.854
|
["management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808037
|
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ate them on EI competencies by saying that they’re too hard on themselves or that others don’t really understand their intent,” says Andrews, “but really it shows a lack of self-awareness.” What Are the Signs of Emotional Intelligence? Emotional intelligence is a set of skills and behaviors that can be learned and developed. Here are some telltale signs of people with low EQ and those with high EQ. People with low EQ: Often feels misunderstood Get upset easily Become overwhelmed by emotions Have problems be
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 1
| 0.87
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[]
| 512
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808077
|
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ly Become overwhelmed by emotions Have problems being assertive People with high EQ: Understand the links between their emotions and how they behave Remain calm and composed during stressful situations Are able to influence others toward a common goal Handle difficult people with tact and diplomacy Three Steps Toward Improved Emotional Intelligence Developing emotional intelligence is an ongoing process. The journey differs from person to person.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
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professional.dce.harvard.edu
| 0.69
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["crisis"]
| 450
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Emotional Intelligence
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topic
|
2026-01-02T21:43:06.808122
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ocess. The journey differs from person to person. Nonetheless, according to Andrews, the following actions may lead you to better self-awareness, empathy, and social skills. 1. Recognize your emotions and name them What emotions are you feeling right now? Can you name them? When in a stressful situation, what emotions typically arise? How would you like to respond in these situations? Can you stop to pause and reconsider your response?
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.316
| 0.69
|
[]
| 439
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808148
|
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n you stop to pause and reconsider your response? Taking a moment to name your feelings and temper your reactivity is an integral step toward EI. 2. Ask for feedback Audit your self-perception by asking managers, colleagues, friends, or family how they would rate your emotional intelligence. For example, ask them about how you respond to difficult situations, how adaptable or empathetic you are, and/or how well you handle conflict.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.687
| 0.84
|
["management", "crisis"]
| 435
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808177
|
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tic you are, and/or how well you handle conflict. It may not always be what you want to hear, but it will often be what you need to hear. 3. Read literature Studies show that reading literature with complex characters can improve empathy . Reading stories from other people’s perspectives helps us gain insight into their thoughts, motivations, and actions and may help enhance your social awareness. How to Establish a Culture of Emotional Intelligence Building E.I.
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.693
| 0.854
|
["motivation"]
| 467
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808203
|
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a Culture of Emotional Intelligence Building E.I. in yourself is one thing, but influencing others to adopt a more empathetic mindset can be a challenge. To create a culture of high EQ, managers and supervisors must model emotionally intelligent behavior. “If you want to change how your organization does in EI, you can set norms for how people communicate and how they disagree,” says Andrews. In addition, you need to recognize and celebrate those that exhibit emotional intelligence.; “Start making heroes of
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 0.7
| 0.864
|
["communication", "management", "crisis"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808229
|
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t emotional intelligence.; “Start making heroes of people who help other people,” says Andrews. “It’s not just the person who got to the top of the mountain first — it’s all the people who helped them. If you want to encourage good team behavior, recognize it, and call it out for what it is.” Find related Communication programs. Browse all Professional & Executive Development programs. Read Next Blog 10 Emerging Skills for Professionals Ten critical soft skills leaders should maximize to improve their leade
|
https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
|
How to Improve Your Emotional Intelligence
|
professional.dce.harvard.edu
| 1
| 0.868
|
["career", "leadership", "communication", "management"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.808255
|
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Leading with Emotional Intelligence: The Key to Effective Executive Leadership Share This: Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on Facebook Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on LinkedIn Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on X Copy Link Leading with Emotional Intelligence: The Key to Effective Executive Leadership was originally published on Ivy Exec .
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https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
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Leading with Emotional Intelligence: The Key to Effective ...
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cdo.som.yale.edu
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["leadership"]
| 502
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824348
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raph about what their child was doing at PepsiCo. I said, ‘Thank you for the gift of your child to our company,’” she said. The gesture moved Nooyi’s team members and their parents. The CEO explained that her retention strategy rests on emotionally-connecting employees to the company, as well as valuing their lives beyond the workplace. Nooyi’s method is one example of leading with emotional intelligence (EI). What is emotional intelligence? At its core, EI is understanding what you and others are feeling.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.7
| 0.866
|
["leadership", "strategy", "management"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824453
|
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is understanding what you and others are feeling. Then, emotionally intelligent people use this understanding to predict how to react in various situations. “For leaders, having emotional intelligence is essential for success. After all, who is more likely to succeed – a leader who shouts at his team when he’s under stress or a leader who stays in control and calmly assesses the situation?” asked Mind Tools. Psychologist Daniel Goleman identified five elements of emotional intelligence.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.698
| 0.852
|
["leadership", "management"]
| 491
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824503
|
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entified five elements of emotional intelligence. This guide discusses how to use these criteria to become a more compassionate and self-aware leader. 1️⃣ Self-Awareness Organizational psychologist Tasha Eurich found that only 10-15% of people are actually self-aware, though 95% believe they’re self-aware. If you’re self-aware, you can identify and name your feelings. However, many leaders may need to work on figuring out what emotion or emotions they’re experiencing and why.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.904
| 0.84
|
["leadership"]
| 480
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824547
|
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emotion or emotions they’re experiencing and why. Your self-awareness “requires understanding how aspects of identity can affect the way you lead, and a willingness to learn and recognize your own emotional triggers and weaknesses,” says the Center for Creative Leadership (CCL). “Leader effectiveness is constrained or amplified based on how well leaders understand themselves, their awareness of how others view them, and how they navigate the resulting interactions.” 2️⃣ Self-Regulation/Self-Management Self-
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.895
| 0.842
|
["leadership", "management", "innovation"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824587
|
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find at least one good thing about the situation. It might be something small, like a new contact, or something with long-term effects, like an important lesson learned,” Mind Tools noted. 4️⃣ Empathy Leaders who lack empathy may employ a one-size-fits-all management style that doesn’t account for each employee’s preferences and goals. For instance, if you use a blunt, critical style during a performance review for a sensitive employee, they’re unlikely to even hear your suggestions.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.303
| 0.852
|
["leadership", "management"]
| 488
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824615
|
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ountries, cultures, and backgrounds,” they write. 5️⃣ Social Skills Leading with emotional intelligence requires you to mitigate complex situations. For instance, you’ll need to learn to praise others , resolve conflicts, and remain open to both negative and positive developments. Some leaders may not be comfortable dealing with conflict, for instance. But if you’re unwilling to make space for this type of conversation, you’re likely making the situation worse.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.993
| 0.838
|
["leadership"]
| 465
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824655
|
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sation, you’re likely making the situation worse. “Some prefer to avoid conflict, but it’s important to properly address issues as they arise. Research shows that every unaddressed conflict can waste about eight hours of company time in gossip and other unproductive activities, putting a drain on resources and morale,” Landry wrote. Leading with Emotional Intelligence Emotionally intelligent leaders understand their own emotions and motivations.
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.69
| 0.828
|
["leadership", "motivation", "ethics"]
| 449
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824681
|
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] |
rs understand their own emotions and motivations. They also demonstrate empathy towards their employees and manage conflict effectively. Many leaders lack at least one of the five elements of emotional intelligence. However, if these qualities don’t come naturally, you can and should prioritize developing them. Employers value emotional intelligence, But how can you demonstrate your EQ in interviews? Read Lin Grensing-Pophal’s blog “How to Show Emotional Intelligence in Interviews and Other Soft Skills ” fo
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.895
| 0.85
|
["interview", "leadership", "motivation"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824705
|
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elligence in Interviews and Other Soft Skills ” for advice. By Ivy Exec Show author info Ivy Exec is your dedicated career development resource. facebook instagram linkedin twitter Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on Facebook Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on LinkedIn Share Leading with Emotional Intelligence: The Key to Effective Executive Leadership on X
|
https://cdo.som.yale.edu/blog/2025/11/07/leading-with-emotional-intelligence-the-key-to-effective-executive-leadership/
|
Leading with Emotional Intelligence: The Key to Effective ...
|
cdo.som.yale.edu
| 0.993
| 0.834
|
["leadership", "career", "interview"]
| 464
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.824729
|
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Emotional Intelligence Is No Soft Skill High emotional intelligence is a strong predictor of success. What's your EQ? Laura Wilcox Wilcox is the director of management programs at Harvard Extension School, as well as a committee member and planner for key industry-wide conferences in higher education. Share Blog Jul 06, 2015 | Last updated on Jan 08, 2024 7 minute read Despite a bevy of research and best-selling books on the topic, many managers still downplay emotional intelligence as a “touchy-feely” soft
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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["management"]
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.841730
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] |
ay emotional intelligence as a “touchy-feely” soft skill. Despite a bevy of research and best-selling books on the topic, many managers still downplay emotional intelligence as a “touchy-feely” soft skill. The importance of characteristics like empathy and self-awareness is understood, sure. But intelligence and technical capability are seen as the real drivers of professional success. After all, a bit of coaching can help you navigate difficult conversations.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.693
| 0.834
|
["management", "crisis", "career"]
| 464
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.841862
|
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ng can help you navigate difficult conversations. And isn’t interpersonal friction simply part of organizational life? But evidence suggests quite the opposite: that high emotional intelligence (EI) is a stronger predictor of success. In fact, high EI bolsters the hard skills, helping us think more creatively about how best to leverage our technical chops. A Key Differentiator for Your Personal Brand When I co-teach the program Strategic Leadership, I ask participants to list the characteristics of a great
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.896
| 0.856
|
["leadership", "strategy", "crisis", "innovation"]
| 511
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.841914
|
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rticipants to list the characteristics of a great mentor or role model and to classify each characteristic into one of three groups: IQ/smarts, technical skills, or emotional intelligence. Almost invariably, the majority of characteristics fall into the EI bucket. In fact, emotional intelligence—the ability to, say, understand your effect on others and manage yourself accordingly—accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
| 0.848
|
[]
| 498
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.841943
|
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] |
when IQ and technical skills are roughly similar. Although many participants are surprised by the results, scientific research has proved the point. Daniel Goleman is the author and psychologist who put emotional intelligence on the business map. He found that, beyond a certain point, there is little or no correlation between IQ and high levels of professional success. One needs above-average intelligence— which Goleman defines as one standard deviation from the norm or an IQ of about 115 — to master the te
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.895
| 0.866
|
["career"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.841985
|
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the norm or an IQ of about 115 — to master the technical knowledge needed to be a doctor, lawyer, or business executive. But once people enter the workforce, IQ and technical skills are often equal among those on the rise. Emotional intelligence becomes an important differentiator (hear Goleman discuss his findings in this video on YouTube ). In fact, emotional intelligence—the ability to, for instance, understand your effect on others and manage yourself accordingly — accounts for nearly 90 percent of wha
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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[]
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842024
|
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ccordingly — accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see “What Makes a Leader” in the Harvard Business Review , January 2004). Research has also demonstrated that emotional intelligence has a strong impact on organizational performance. Sanofi, the French pharmaceutical company, focused on the emotional intelligence skills of its sales force, which boosted annual performance by 12 percent (see the research by S. Jennings and B.R.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 1
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["leadership"]
| 509
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842070
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percent (see the research by S. Jennings and B.R. Palmer in “Sales Performance Through Emotional Intelligence Development,” Organizations and People , 2007). After Motorola provided EI training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review , July 2003). Emotional intelligence increases corporate performance for a number of reasons.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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[]
| 487
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842110
|
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es corporate performance for a number of reasons. But perhaps the most important is the ability of managers and leaders to inspire discretionary effort — the extent to which employees and team members go above and beyond the call of duty. The core of high EI is self-awareness: if you don’t understand your own motivations and behaviors, it’s nearly impossible to develop an understanding of others. A lack of self-awareness can also thwart your ability to think rationally and apply technical capabilities.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.1
| 0.864
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["management", "motivation", "leadership"]
| 507
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842151
|
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] |
hink rationally and apply technical capabilities. Individuals are much more inclined to go the extra mile when asked by an empathetic person they respect and admire. Although discretionary effort isn’t endless, managers with low emotional intelligence will have much less to draw on. If an organization has a cadre of emotionally intelligent leaders, such discretionary efforts multiply. Search all Leadership and Management programs.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.687
| 0.826
|
["leadership", "management"]
| 434
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842198
|
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y. Search all Leadership and Management programs. The Bedrock of EI: Self-Awareness The ability to be an emotionally intelligent leader is based on 19 competencies in four areas: self-awareness, self-management, social awareness, and relationship management. The core of high EI is self-awareness: if you don’t understand your own motivations and behaviors, it’s nearly impossible to develop an understanding of others.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.684
| 0.82
|
["leadership", "management", "motivation", "networking"]
| 419
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842244
|
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impossible to develop an understanding of others. A lack of self-awareness can also thwart your ability to think rationally and apply technical capabilities. Two parts of the brain are constantly fighting for control. The neocortex is the cognitive center, where our IQ and working memory reside. On average, in a normal emotional state, the neocortex can process a factorial of four variables, which is 24 possible interrelationships.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.687
| 0.834
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["networking"]
| 435
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842291
|
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] |
riables, which is 24 possible interrelationships. Adeptly handling multiple variables is central to performing important tasks such as developing a strategy, improving a complicated process, setting priorities, understanding consequences, and gleaning keen insights from data and information. The amygdala is the feeling side of the brain, our emotional center. As the part of our brain concerned with our survival, it responds 100 times faster than the neocortex.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.693
| 0.834
|
["strategy", "networking"]
| 464
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842357
|
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it responds 100 times faster than the neocortex. Such responsiveness is particularly useful when confronted with a potentially threatening situation. But because it can be triggered by both real and perceived threats, we can fall into the trap of imagining the worst before we have all the facts. How many of us, when faced with a rumor of layoffs, are quick to envision the worst-case scenario before we learn the truth?
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.322
| 0.842
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["strategy"]
| 421
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842394
|
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he worst-case scenario before we learn the truth? When Emotions Hijack Our Ability To Reason When the feeling side or our brain is triggered, it hijacks our cognitive system. With the slightest provocation, our ability to apply reason and logic can drop by 75 percent. Thus, instead of handling 24 interrelationships, we may suddenly be able to cope with only two. We may start to see only in black and white, in binary frameworks like yes or no, right or wrong, and win or lose.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.305
| 0.87
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["networking"]
| 479
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842439
|
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like yes or no, right or wrong, and win or lose. Using questions instead of statements can also help managers and leaders avoid triggering emotional hijacks in others. Our feeling mind wants to sense that we are included, autonomous, competent, valued, respected, and safe. Throughout a work day, there are numerous emotional triggers: an e-mail from a superior saying “We need to talk,” a comment made by a colleague with a hidden agenda, even a funny look from someone important in the office.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.699
| 0.866
|
["leadership", "management", "agents"]
| 495
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842488
|
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funny look from someone important in the office. It can take us nearly 20 minutes to recover from an emotional encounter. If the feelings are frequently retriggered, we can end up spending significant amounts of time with little ability to leverage our technical capability and inherent intelligence. Focus on Understanding Rather Than Judgment So how can we speed up our recovery? It’s important to stop and turn our attention from the emotional to the physical.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
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["decision_making"]
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.842537
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our attention from the emotional to the physical. Physical activity such as taking a walk or going for a drink of water reduces the amount of adrenaline and cortisol flowing through the body. Once the body is calmed physically, we need to seek information and determine if the threat is real and, if so, what we can do to address it. Ask yourself whether an issue will matter in six minutes, six days, six weeks, six months, or six years. Questions engage your curiosity — your neocortex.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
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professional.dce.harvard.edu
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[]
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Emotional Intelligence
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topic
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2026-01-02T21:43:06.842575
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Questions engage your curiosity — your neocortex. Statements, however, imply judgment, triggering the feeling side of the brain. If someone is habitually late to meetings, for example, asking yourself why that is the case will lead to a more productive conversation about the issue than stewing on the statement: “I can’t stand the fact that he is always late.” It is easy to consign emotional intelligence to the periphery of work life and concentrate on smarts and know-how.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.695
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["decision_making"]
| 476
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842611
|
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work life and concentrate on smarts and know-how. However, such a focus will likely hamper success. Using questions instead of statements can also help managers avoid triggering emotional hijacks in others. Our feeling mind wants to sense that we are included, autonomous, competent, valued, respected, and safe. Something as simple as asking, “Can you tell me more about how you came to that conclusion?” or “What information would be helpful for you?” is far less likely to trigger an emotional hijack than sta
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.7
| 0.866
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["management", "agents"]
| 512
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842661
|
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] |
ess likely to trigger an emotional hijack than statements such as, “I don’t completely agree” or “I’m worried about what is happening.” It is easy to consign emotional intelligence to the periphery of work life and concentrate on smarts and know-how. But such a focus will likely hamper success. It can leave us without the most important differentiator for our personal brands. And an inability to manage ourselves severely constrains our capacity to use hard skills such as the technical competence that we hav
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.895
| 0.868
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[]
| 512
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Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842702
|
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kills such as the technical competence that we have worked so hard to master. By the same token, a command of emotional intelligence is a proven differentiator in the competitive climb up the corporate ladder. By inspiring others, emotionally intelligent leaders can ignite discretionary effort on the part of their teams to boost productivity and spur higher levels of employee engagement that comes from a strong company morale. Find related Leadership and Management programs.
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.696
| 0.848
|
["leadership", "management", "ethics"]
| 479
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842752
|
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Find related Leadership and Management programs. Browse all Professional & Executive Development programs. Read Next Blog Making Change Happen: 5 Keys to Driving Successful Change Initiatives Learn the five key elements of effective change management. Get Info
|
https://professional.dce.harvard.edu/blog/emotional-intelligence-is-no-soft-skill/
|
Emotional Intelligence Is No Soft Skill - Professional & Executive Development | Harvard DCE
|
professional.dce.harvard.edu
| 0.352
| 0.624
|
["leadership", "management", "career"]
| 260
|
Emotional Intelligence
|
topic
|
2026-01-02T21:43:06.842791
|
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