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ed by the internal and external policies and guidelines [ 23 , 64 ]. It is repetitively suggested that such transitions need to be viewed as processes, as any change in human behavior needs to take place gradually to get positive outcomes. Successes around any such transitions are attributed to intentional change manag...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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Kotter Change Leadership Framework
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2026-04-15T16:58:06.005296
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ved, namely: communication and transparency, better preparing the employees for the change through capacity building initiatives, maximizing employees’ engagement and participation, and increasing the utilization of technology and automation. In parallel, it was evident from the quantitative data analysis that the leve...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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ees perceived this aspect of their experiences to be the ultimate success factors of any organizational change. The employees thoroughly reflected upon the importance of diversifying communication formats and channels, for there to be consistency and repetition, and to start early-on (ideally prior to the actual change...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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s’ individuality, as much as possible, when managing the institutional change. It is worth highlighting, over here, that surprisingly none of the participating employees referred to financial- or budget-related matters. Relevantly, a previously conducted study showed that perceived transparent communication and employe...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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ship and individual employee behavioral outcomes. These findings reinforce the value of transparent organizational communication in cultivating relationships with and fostering engagement of an organization’s stakeholders [ 66 ]. Along similar lines, another study showed that employees need to be ready for change inten...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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nt organizational communication, and employee engagement significantly affect employee trust. The practical implications of this study include encouraging communication managers and organizational leaders to proactively develop authentic leadership and transparent communication skills, strategies, and tactics among the...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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tributes to employee engagement and trust [ 68 ]. The tailor-made data collection tool introduced in this study turned out to be reliable and valid. As such, it would be recommended for other institutions, which are similar MBRU, to deploy this tool to better understand their employees’ perception of change management ...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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of employees of institutional change [ 69 – 71 ]. None of these, however, are contextualized to a higher education institution that is undergoing several, diverse changes and validated after a worldwide crisis (i.e., the pandemic). This study is characterized by a few limitations that are worth shedding light on. To st...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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only apply to institutions that are contextually similar to MBRU. As such, it would be recommended for follow-up studies to include a representative sample of universities across the MENA region. In addition, the survey response rate was low, which might have affected the reliability of this component of the current st...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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those of the qualitative component of the study. For upcoming studies, it would be of added value to run an investigative/ deductive, cross-sectional study, which is purely quantitative and includes several randomly selected institutions, to be able to understand the associations in between the variables would be lever...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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ion of opportunities for improvement, from the employees’ perspective, and that the consent form effectively assured the participants of anonymity and data confidentiality, there is still a chance for social desirability bias to have affected the entailed conversation. Afterall, the KLOs of any one institution to prefe...
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0289005
Change management in higher education: A sequential mixed methods study exploring employees’ perception | PLOS One
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9, 2026 AI in ITSM: How AI Is Transforming IT Service Management By Nisha Ravi December 9, 2025 Reimagining Knowledge Systems in ITSM: Moving From AI-Assisted to AI-Native By Stephen Mann December 22, 2025 The State of AI in IT for 2026: Adoption, Trust, Value, and Reality By David Billouz December 4, 2025 From Configu...
https://itsm.tools/kotter-change-management/
Kotter Change Management: How to Apply the 8 Steps Successfully
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pecialized fields: ITSM,ITOM,ITAM, ESM and Digital transformation in Persian language. Want ITSM best practice and advice delivered directly to your inbox? Why not sign up for our newsletter? This way you won't miss any of the latest ITSM tips and tricks. Sign Up Now! More Topics to Explore By Stephen Mann January 8, 2...
https://itsm.tools/kotter-change-management/
Kotter Change Management: How to Apply the 8 Steps Successfully
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