input stringlengths 0 322 | output stringlengths 0 294 |
|---|---|
is the worst customer service | I would love the chance to review the account and provide assistance. |
y’all lie about your “great” connection. 5 bars LTE, still won’t load something. Smh. | H there! we would definitely like to work with you on this, how long have you been eeriencing this issue? |
Since I signed up with you....Since day 1 | We understand your concerns and we would like for you to please send us a Direct Message, so that we can further assist you. |
You gonna magically change your connectivity for me and my whole family ? | This is saddening to hear. Please shoot us a DM, so that we can look into this for you. |
whenever I contact customer support, they tell me I have shortcode enabled on my account, but I have never in the 4 years I have tried | Please send me a private message so that I can send you the link to access your account. |
actually that is a broken link you sent me and incorrect information | The information pertaining to the account assumption is correct. This does need to be done at a local outlet wit... |
That is INCORRECT information I have the form in front of me that is faxed overmaybe you need to maintain up to date information | What information is incorrect? |
Would you like me to email you a copy of one since Spectrum is not updating your training? | Our department is part of the corporate office. If you are particular area has gone to this format, we were unawa... |
I received this from your corporate office would you like a copy? | No thank you. |
Yo , your customer service reps are super nice— but I am going to start trippin if y’all don’t get my service going! | Hello, My apologies for any frustrations or inconvenience. I’d be happy to look into this for you? |
My picture on pretty much every day. Why should I pay 171 per month? | I apologize for the inconvenience. I will be glad to assist you. Can you message me your Name and acct or phone ? |
somebody from please help meeeeee I am having the worst luck with your customer service | Help has arrived! We are sorry to see that you are having trouble. How can we help? |
I finally got someone that helped me, thanks! | Awesome! If you ever need us we are just a tweet away. |
My friend is without internet we need to play videogames together please our skills diminish every moment without internetz | Have your friend message us. |
MD. And this was sent to the wrong address | Please follow and message us so that we can look into this order. |
What else can I provide? They refuse to help me because they cannot validate the account... | We would not be able to verify anything without authenticating your account. |
How? I have my phone number and email, that is it. How did I get equipment and service? I am literally trying to pay and nobody can find me? | We can use the order number to locate the account but will need to do so in our secure one on one chat. Please follow and message us. |
is the worst ISP I’ve ever had | What did we do to make you feel this way and how can we fix things between us? |
Cuts out every 20 minutes this is ridiculous | Are all your services cutting out? |
Yep | Do you have our Fios service? When services go out, does the internet light on the router change color? |
Just randomly boots me offline there it goes again | Did the lights change on the router when this happened? |
Don’t know, router is downstairs. But it’s just the WiFi Nothing connected to Ethernet | Is the light on top red? |
. gtAll of VERIZON IS DOWNlt When can we eect a fix ? | In what area are you located? All of your services are down at this time? |
fix your app it will not even open | Which app are you referring too? |
I do not fit in my Veggie Burrito costume Halloween | I still think you look great! Becky |
messed up today and didn’t give me my 3 burrito although I was dressed up | I am so sorry about that. Please tell us more so we can help Becky |
hey wanna come to Mammoth. I will at least eat there once a week i promise | Hopefully we will get there at some point! Becky |
When you are the only one in costume boorito | it is because you are smart. Tara |
I had excellent service tonight too! Plenty of people on the line, went very fast, everyone was kind! | Guac on! I am happy it was such a great eerience. Becky |
no Diet Coke and a literal bone this Boorito was extra spooky! | that is incredibly concerning. Please tell us more here Becky |
Happy Halloween! Since I am too old to trick or treat I now look forward to 3 booritos at I got mine earlier, did you? | I mean, Boorito is basically the adult version of Halloween... Becky |
By The Way giving out 3 burritos if you dress up for Halloween Call your Chipotle to make sure, they’re doing it select ones | All of our U.S. locations are participating! Becky |
can I dress up as myself and still qualify for a BOORITO? | Give it a try. Tara |
Tried, did not work. How rude | My apologies for that. Just sent you a message to help. Becky |
Every year, my trickortreating routine is walking to Chipotle, spending 3 dollars and walking back home. | that is the best kind of trickortreating. All treats, my friend. Becky |
this is nasty. A used napkin in someones food | that is incredibly concerning. Please provide more details so we can investigate Becky |
3 burritos and I’m nowhere near a ♂️ | Bummer. I am so sorry. How far away is the closest location? Becky |
Considering walking to in my llama onesie alone happy Halloween | You will not be alone – we will be there with you. Also, I want that llama onesie. Becky |
Thanks Becky! Just feeling sorry for myself because my fiancé is driving from D.C. To Mississippi tonight | Whoa – that does not sound like a fun road trip. we will be here with you every step of the way, though! Becky |
name a better halloween duo speedwaybrick UTtranscript | I love it! Thanks so much for stopping by. Becky |
So, what is the november ps plus free game? | There is no info to share at the moment. Feel free to keep an eye on the PS Blog for news and updates |
I bought Lego Star Wars in the PlayStation store but it will not let me download it because the data is corrupted.. | Sorry for the inconvenience. Do you see the data corrupted message when you try to open the game or download it? |
It was when I would go to download it. I just waited a few hours till after I bought it and it downloaded now. | Glad to know that is downloading, please feel free to contact us if you have further concerns. |
can i block a community from sending me invites to something i dont want to join | Glad to help. Please share the details of this issue in our Community forum for further investigation |
We had to have a Count Colin xx... | Glad you had fun, Sarah! We heard Count Collin can really suck the life out of the party . . . |
‘Ere , never mind avocado How’s about ‘ave a word? Is it really necessary? The pair of ‘em were suffocating. | we have let our team know we can do better, Joel. Thanks for sharing |
y do they charge you for a meat bag at colliers woods branch. If you buy meat you r required to supply customers a free bag. Poor service. | we are only obligated to provide bags for unpackaged meat. As ours is prepackaged, a charge will be applied |
Raw meat!!!! It’s does not say unwrapped raw meat!!! Sainsbury’s don’t charge nor do Waitrose so y do you?! | As our packaging is sufficient, any extra wrappings or bags does require an extra 5p charge as per legislation. Thanks |
Excellent Halloweening countcolin halloween food | Love the aesthetic of your Colin the Creeperpillar and someday.... |
hi, having trouble making purchases on Xbox one store for fifa points, can you help? | Hello, Josh! To get better assistance and support, we suggest that you post a tweet or message our friends from . |
I need assistance recovering 2 hotmail accounts. I have filled the recovery forms but am told am not providing enough info | Help is here. To assist you in recovering your account we recommend that you contact our Answer desk team |
umm someone is streaming WWII with 500 viewers | It appears this has been removed. Thanks for letting me know |
can you still pre oder ww2 on the playstation store | Yes you can pre order the game on the console store. For more information please contact your console store. |
Thanks | No problem, let us know if you come across any other issues or questions in the future. We are happy to help. |
I am trying to buy the digital deluxe edition on the ps store but I keep receiving an error message | Hello there. Sorry for the late response. I am just checking if you still in need assistance. Please let me know. |
Are yous going to update COD Zombies on IOS for IOS 11. | Good afternoon William, unfortunately this app is no longer supported. Sincerest apologies. |
Why was there a half gig update for world at war? | Good afternoon Jayden, sadly we do not have information on that. Sincerest apologies. |
I got all of my Your sex and age reset on MWR and I do not know why. please help!!! | Can you please give me your gamertag / platform you are playing on so I can pull up your account information. |
Will non season pass holders get the bobus man Carentan at any point? Or not at all? | Unfortunately we do not have any information on this. Please stay tuned for more updates. |
Any help here ? | Hi Jason, please let us know if there is anything we can do to help. Thanks! |
Pretty much elained my issue in the quoted tweet... dragging an image onto a canvas no longer center snaps it... | Hi Jason, could you please try resetting the preferences of Photoshop amp let us know if it helps with the issue |
the ctrlaltshift on load method did not work. | Sorry that this is not more simple... let us know if the steps in the video work out or if you need further help Madison |
did not work. Tried it on another computer, fresh install, same thing... | Would you please message the Adobe Product amp your purchase details that you have so that we can ask our eerts to follow up. Raj |
whats going on with your app. its totally stuck here for 1 hour and prior to updating froze and didnt work since updating. | Hi Jeffrey, were you able to update to Lightroom Classic CC? Tanuj |
nope still down. | Have you tried signing out/back in or reinstalling the CC desktop app? Let us know! Madison |
yes ive done that multiple times. its happened on previous versions as well. | Thanks for confirming. we are looping in an eert who can help you out here. They will reply as soon as they are available. Madison |
amazonのfireTVstickが見れない | こんにちは、アマゾン公式です。Fire TV Stickが見れないというのは、どのような状況でしょうか。一般的なトラブルシューティングを記載したヘルプがございますので、ご参照ください。 |
can I change me sons Xbox live account to his Hotmail account, currently linked to my Hotmail account | Hi, you can change your Microsoft account email through the steps here . If the email your son wants to change to is already associated with a Microsoft account, you will need to follow those steps to switch the email address on that account too. |
Did You release an update today for Lightroom Classic CC? | Hi there, Lightroom 7.0.1 update was launched recently, please update the app to the latest version. |
Please tell me why my has eired, but I’m still being charged???? | Hi there, please message us you Adobe id so that we may have a quick look at your account details. Tanuj |
are there any plans to add a fast crop mode for the iPad version of LR? It takes too many taps and slows down workflow. | Hi there, you may suggest it as a feature request at . Tanuj |
So apparently the new version of has this cool feature where you cannot eort SVGs. Sick update guys. | Hi Keelin, Sorry for the inconvenience. I am able to eort SVG in AI CC 2018. Would you mind sharing your workflow, sample file/screenshot? |
Seems pretty widespread do not mean to be a jerk, but it is frustrating when an update breaks core functionality. | Unfortunately, we are not able to reproduce it at our end. I will still be checking with the development team to find out more on this. |
It’s intermittent for me. This file fails reliably The “Create subfolder” option just makes an empty “svg” folder | Thanks for sharing the file, we will get back to you with updates as we investigate. Wren |
your online forum is always broken even when I clear my cookies. | Hi Lauren, can you try changing your forum screen name at That should do the trick! Madison |
InDesign 13.0 is eorting all PDFs with blurry links, but links are not missing in INDD file. JPG eort is not blurry. Help! | Hi Jake, any screenshots you can share? What are you eort settings? Is this happening on all files with links? Wren |
Here is an example of an eort before and after. Eort settings are unchanged from default. No, only some files. | Hi Jack, is there any way you could send me a file to try eorting on my end to try and replicate? Wren |
Quand ton ne ressemble pas à celui que tu as réservé, amp quen dêtre sale et en soussol, tu te retrouves à 10 dans 1 logement ! | Hi there, we would like to help. Please message us your accounts email and reservation code so we can further assist. Thank you. |
I have just sent you a message with details. Thanks for your help | Thank you for that. We have responded to your message with more information. |
Misrepresentation by host. Asked them to cancel my reservation and refund me over AUD1700 strict policy. No response. Please help. | We are sorry to hear this. Please message your email address and reservation code so we can look into this for you. Thank you. |
redeemed a code for fifa points this afternoon and still have not got it. Why is this? | Hello! Would you mind following us and sending a message with your gamertag and the code you redeemed? |
the 5 app on Xboxes not working error code 200, done a power cycle and still the same? Please fix app | Can you show us what is appearing on your screen? |
amazonプライムビデオ、再生エラーが多いです | ご不便をおかけしております。アプリをご利用でしょうか。強制停止gt端末の再起動にて改善する場合がございますので、お試しください。改善しない場合は、状況を確認しご案内させていただきますのでこちらからカスタマーサービスまでご連絡ください。 |
my colleagues for more info on how this is affecting services, thanks. | Hi. Emergency services are dealing with an incident, info here |
CAS19708536CB92N2 CRM0326600 Please check on this I have not heard from my case officer in weeks and provided all docs. | We have replied to you via DM. Check it out Yana |
Hi Yana I don’t have any DMs from you. Did you mean email? | Hi Emma, Could you please follow us so we can message you again with the email reply sent to you Yana |
Hi Yana, followed! | Hi Emma, We have replied to you via DM. please check again, Thank you Mariya |
Why are you not refunding my trip to Bali for Volcano eruption!!! Urgently refund!! | Hi Ashutosh , Could you provide us the booking number for further checking. Thanks Khairul |
Fresh cream palmier bakery Bellshill gets my vote for star baker just catching up on gbbo17 don’t know who won yet | Please do not tell me Carol!! I cannot wait to go home amp find out!! Chloe |
My lips are sealed | Somebody else has told me!! I am gutted Chloe |
Aahhrrgh! Keep mum, I’m still watching | do not you worry Carol, my lips are shut!! Chloe |
so fed up of this very familiar sight at Houghton Regis. Get more staff amp stock the place properly. This is just a small example | Hi there, sorry about that. Please message me when you visited the store and I will look into this. Thanks Kirsty |
that is pointless as it is every day, all the time. No matter when I go in. I speak 2the management who r as fed up as I am. they have no staff. | So sorry! Could you send me what store this is in so we can get this to the right people? Janay |
3 for £6, unless one is reduced hidden label on the side! then it’s 3 for £6.14. Don’t care about the 14p but feel ripped off! | store you bought it from, along with your address and More Card number and I will get this sorted for you. Thanks Kirsty |
I am new to nike run club app, should i start with guided runs or my couch? | While the Coach plans can be weeks in time. it is up to you to decide what fits you best. |
Thank you nike | you are welcome, William. Give us a shout if you need assistance with anything else. Good luck with the NRC app. |
Thought Amex values their customers. But boy you got really bad reps on the customer service. | Hi there, I am so sorry to her that. what exactly is the issue you are having? |
Nope. They weren’t ready to listen what I wanted to say and if I had any questions about anything else and hung up on me. | I am so sorry to hear that. Which U.S. based card do you have? Pls do not share any personal info. |
Amex Platinum and Amex everyday card. | What exactly is the issue you are having? |
I’ve asked your sales rep about the payments and she wasn’t ready to listen to any issues that I had. | Apologies for all of the issues. If you have time to chat securely with me, I would be happy to review. Rachel |
End of preview. Expand in Data Studio
Customer Support on Twitter Dataset 945k
Dataset Description
Context
This dataset provides a large corpus of real-world English conversations between consumers and customer support agents on Twitter, designed to drive innovation in Natural Language Processing (NLP) by providing data that better matches the actual language used in contemporary customer support interactions.
Content
Initially, the data included complex threads of conversations involving multiple exchanges between customers and support agents. To transform this data into a more structured format suitable for training language models, the following steps were taken:
- Conversation Extraction: Each conversation was distilled down from potentially lengthy threads to essential exchanges. This involved identifying the start and end of customer support interactions and ensuring each input (customer's query) was paired with an immediate response (support agent's reply).
- Data Pairing: The extracted conversations were restructured into pairs of inputs and outputs, where each 'input' is a customer's request or question, and each 'output' is the corresponding response from a support agent.
- Cleaning and Standardization: To enhance the quality of the dataset for NLP tasks, extensive cleaning and preprocessing were applied, which included:
- Removing Noise: Unnecessary content such as URLs, HTML tags, and user mentions were removed.
- Normalizing Text: Emojis were replaced with words, and emoticons were removed or replaced with their textual descriptions to maintain the emotional and contextual nuances without visual elements.
- Expanding Abbreviations: Internet slangs and contractions were expanded to their full forms to standardize the text and make it more understandable and accessible for language processing models.
Preprocessing Details
- Chat Slang Conversion: Common internet abbreviations and slang were expanded to their full words using a predefined dictionary to ensure clarity.
- Contraction Expansion: Contractions were expanded to their full forms for consistency in language usage.
- Emoji and Emoticon Replacement: Emojis and emoticons were replaced with corresponding text descriptions to preserve their emotional and contextual significance.
- Cleaning End-of-Line Noise: Abbreviations at the end of responses, often irrelevant to the context, were removed to maintain the focus on the content relevant to customer support.
Use Cases
This dataset is suitable for various NLP applications, including:
- Fine-Tuning Language Models: The structured format of input-output pairs makes this dataset ideal for fine-tuning language models on task-specific dialogue understanding and generation.
- Automated Response Suggestion: Training models to predict customer support responses.
- Analysis of Response Effectiveness: Evaluating how different response strategies affect customer satisfaction.
- Sentiment Analysis: Examining how sentiment influences the interaction dynamics in customer support.
- Topic Modeling: Identifying common themes or issues in customer inquiries to aid in strategic planning for support services.
- Downloads last month
- 30