{ "prompt": "Unable to login to my student portal", "response": "Login issues are usually simple to fix! First, ensure you're using the correct email ID you registered with. Try resetting your password using 'Forgot Password' link. Clear your browser cache and cookies, try incognito/private mode, or use a different browser. If the issue persists, check your email for login credentials sent after enrollment. Our system is compatible with Chrome, Firefox, Safari, and Edge browsers." }, { "prompt": "Forgot password and reset link not working", "response": "Password reset issues can be resolved by checking your spam/junk folder for reset emails, ensuring you're entering the correct registered email ID, waiting 5-10 minutes for email delivery, trying password reset from a different browser or device, checking if your email provider is blocking emails from our domain. Reset links expire after 24 hours, so request a new one if needed." }, { "prompt": "Account locked or suspended what to do", "response": "Account suspension usually occurs due to multiple failed login attempts or security concerns. Wait for 30 minutes before trying again. If your account remains locked, contact our support team with your registered email ID and phone number. Ensure you're not sharing login credentials with others, as this violates our terms of service." }, { "prompt": "Cannot access course after login successful login", "response": "After successful login, course access issues can be due to: course validity expiration, incomplete payment processing, browser compatibility issues, or cached data problems. Refresh your browser, clear cache and cookies, check your course validity dates in the dashboard, and ensure your payment was processed successfully. Try accessing from a different browser or device." }, { "prompt": "Two-factor authentication not working", "response": "2FA issues can be resolved by: ensuring your phone has network connectivity, checking if SMS is being received (check spam folder), trying to resend OTP after 60 seconds, clearing browser cookies and trying again, using a different browser or device. If you're not receiving OTP, contact our support team with your registered mobile number for manual verification." }, {
"prompt": "Session timeout or getting logged out frequently",
"response": "Frequent logouts can be caused by: browser security settings, clearing cookies/cache, multiple login attempts from different devices, unstable internet connection, or browser extensions interfering. Try using a single browser, avoid opening multiple tabs of the portal, ensure stable internet connection, and disable ad-blockers temporarily. Contact support if the issue persists."
},
{
"prompt": "Cannot change password or profile information",
"response": "Profile update issues can be fixed by: ensuring all mandatory fields are filled correctly, using a strong password with special characters, checking if your current password is entered correctly, clearing browser cache before attempting changes, trying from a different browser or device. If you're still unable to update, contact support with your registered email ID."
},
{
"prompt": "Video lectures not playing or buffering constantly",
"response": "Video playback issues can be resolved with these steps: Check your internet speed (minimum 2 Mbps required), try lowering video quality in player settings, pause the video for 30 seconds to let it buffer, close other applications using internet, restart your router, try a different browser or device. For mobile users, ensure you have stable WiFi connection rather than mobile data for best experience."
},
{
"prompt": "Audio quality poor during live classes",
"response": "Improve audio quality by checking your internet connection stability, using headphones or external speakers, closing unnecessary applications, refreshing the browser page, trying a different browser, and ensuring your microphone is muted if you're not speaking. For mobile users, ensure you're on WiFi rather than cellular data for better audio quality."
},
{
"prompt": "Video player not loading or showing black screen",
"response": "Black screen or player loading issues can be fixed by: disabling browser ad-blockers temporarily, updating your browser to latest version, enabling JavaScript in browser settings, clearing browser cache and cookies, trying incognito/private browsing mode, checking if Flash Player or HTML5 is enabled. For mobile devices, try closing other apps and restarting the browser."
},
{
"prompt": "Cannot adjust video speed or quality options not working",
"response": "Video control issues can be resolved by: refreshing the video page, trying a different browser, clearing browser cache, disabling browser extensions temporarily, ensuring stable internet connection, and checking if your browser supports HTML5 video controls. If speed adjustment is crucial for your learning, try downloading the lecture if download option is available."
},
{
"prompt": "Video quality is poor or pixelated",
"response": "Poor video quality can be improved by: checking your internet speed (minimum 3 Mbps for HD quality), adjusting video quality settings in the player, closing bandwidth-heavy applications, trying a different browser, ensuring your device has sufficient processing power, updating your browser to the latest version. If issues persist, download the lecture if available for offline viewing."
},
{
"prompt": "Audio and video out of sync in lectures",
"response": "Audio-video sync issues can be fixed by: refreshing the video page, checking internet connection stability, clearing browser cache and cookies, trying a different browser, closing other applications, updating your browser, using headphones to check if it's a speaker issue. This often occurs due to slow internet or browser compatibility issues."
},
{
"prompt": "Video player controls not responding",
"response": "Unresponsive video controls can be resolved by: refreshing the browser page, disabling browser extensions temporarily, ensuring JavaScript is enabled, clearing browser cache, trying a different browser, checking if Flash is enabled (for older browsers), updating your browser. If controls remain unresponsive, try keyboard shortcuts: Space for play/pause, arrow keys for forward/backward."
},
{
"prompt": "Cannot enable subtitles or captions",
"response": "Subtitle issues can be fixed by: checking if subtitles are available for that particular lecture, looking for CC or subtitle button in video player, ensuring JavaScript is enabled in browser, trying a different browser, refreshing the video page. Note that subtitles may not be available for all lectures. If subtitles are crucial for your learning, contact support for assistance."
},
{
"prompt": "Video freezing during playback",
"response": "Video freezing can be resolved by: pausing and resuming the video, refreshing the browser page, checking internet connection stability, clearing browser cache and temporary files, closing other applications consuming bandwidth, trying a lower video quality setting, using a different browser or device. Frequent freezing usually indicates insufficient bandwidth or device performance issues."
},
{
"prompt": "Cannot download study materials PDF files",
"response": "Download issues are usually browser-related. Try right-clicking the download link and select 'Save As', disable browser pop-up blockers, ensure sufficient storage space on your device, try downloading from a different browser or incognito mode. Some antivirus software blocks downloads - temporarily disable it. Mobile users should try downloading from a computer for large files."
},
{
"prompt": "Downloaded files corrupted or cannot open PDF",
"response": "Corrupted file issues can be fixed by: re-downloading the file completely, checking if you have sufficient storage space, trying a different PDF reader (Adobe Reader, Chrome browser), ensuring download wasn't interrupted, clearing browser cache before downloading, and checking if your antivirus is interfering with downloads. For large files, use a stable WiFi connection."
},
{
"prompt": "Study materials not updated or missing latest content",
"response": "Material update issues can be resolved by: refreshing your course dashboard, logging out and logging back in, clearing browser cache and cookies, checking your course validity and syllabus updates, contacting support if specific materials are missing. New materials are typically uploaded within 24-48 hours of live classes and are automatically available in your student portal."
},
{
"prompt": "Download speed is very slow",
"response": "Slow download speeds can be improved by: checking your internet connection speed, trying downloads during off-peak hours, pausing other downloads or streaming services, using a wired connection instead of WiFi, trying a different browser, clearing browser cache, disabling VPN if using one. Large files naturally take longer - consider downloading smaller sections if available."
},
{
"prompt": "ZIP files are corrupted after download",
"response": "Corrupted ZIP files can be fixed by: re-downloading the complete file without interruption, ensuring stable internet connection throughout download, checking available storage space, using a different browser for download, temporarily disabling antivirus during download, trying a different extraction software like 7-Zip or WinRAR. Always verify file size matches the expected size."
},
{
"prompt": "Cannot extract downloaded materials",
"response": "Extraction issues can be resolved by: downloading a reliable extraction software like 7-Zip (free), ensuring the downloaded file is complete and not corrupted, checking if you have sufficient storage space, trying to extract in a different location, running the extraction software as administrator. If password-protected, check your course materials or email for extraction password."
},
{
"prompt": "Mobile app not downloading or installing",
"response": "Mobile app installation issues can be fixed by: ensuring sufficient storage space on your device, checking internet connection stability, trying to download from official app store only, clearing app store cache, restarting your device, checking if your device OS is compatible. For Android: allow installation from unknown sources if downloading APK. For iOS: ensure you're using the correct Apple ID."
},
{
"prompt": "Mock tests not submitting or showing errors",
"response": "Test submission issues can be fixed by ensuring stable internet connection before starting test, saving answers frequently during the test, trying a different browser if submission fails, avoiding browser refresh during tests, and checking if your session has timed out. Always complete tests in one sitting and avoid opening multiple tabs during the test."
},
{
"prompt": "Test timer not working or showing incorrect time",
"response": "Timer issues can be resolved by: ensuring JavaScript is enabled in your browser, checking your system clock is set correctly, refreshing the test page (note: this may restart the test), trying a different browser, closing unnecessary applications, and ensuring stable internet connection. If timer stops, immediately contact support with your test session details."
},
{
"prompt": "Cannot see test results or scores not displaying",
"response": "Result viewing issues can be fixed by: waiting 24-48 hours after test completion for processing, refreshing your results page, clearing browser cache and cookies, checking your course dashboard under 'Test Results' section, trying a different browser or device. Detailed results with explanations are usually available within 2-3 business days."
},
{
"prompt": "Test questions not loading or displaying properly",
"response": "Question display issues can be resolved by: refreshing the test page carefully (may restart test), checking your internet connection stability, disabling browser extensions, ensuring JavaScript is enabled, trying a different browser, clearing cache and cookies. If questions remain garbled, take screenshots and contact support immediately."
},
{
"prompt": "Test questions not displaying properly or showing garbled text",
"response": "Question display issues can be resolved by: refreshing the page (note: may restart test), checking browser compatibility (use Chrome/Firefox/Safari), ensuring proper font rendering, clearing browser cache, disabling browser extensions, checking if JavaScript is enabled, trying a different device. If mathematical equations appear garbled, try enabling MathJax in browser settings."
},
{
"prompt": "Cannot start test or test page not loading",
"response": "Test loading issues can be fixed by: checking your internet connection, ensuring course validity hasn't expired, verifying test is within scheduled time (if applicable), clearing browser cache and cookies, trying a different browser, disabling ad-blockers and pop-up blockers, checking system requirements. Contact support if you're within test validity period but still cannot access."
},
{
"prompt": "Test answers not saving automatically",
"response": "Auto-save issues can be resolved by: manually clicking 'Save' button after each answer, ensuring stable internet connection, avoiding browser back/forward buttons, not opening multiple test tabs, checking if JavaScript is enabled, trying a different browser. Always save answers manually as backup and avoid browser refresh during tests."
},
{
"prompt": "Performance analytics not showing or incorrect data",
"response": "Analytics display issues can be fixed by: waiting 24-48 hours after test completion for data processing, refreshing your dashboard, clearing browser cache, checking if you're viewing the correct test/course, trying a different browser or device. Detailed analytics including rank, percentile, and topic-wise performance are usually available within 2-3 business days."
},
{
"prompt": "Payment was successful but course not activated",
"response": "Payment processing can take 2-4 hours for course activation. Check your email for payment confirmation and course activation details. If payment was successful but course not activated after 4 hours, note down your transaction ID and payment screenshot. Most payment issues are resolved automatically within 24 hours. Ensure you're logging into the same email ID used for payment."
},
{
"prompt": "Payment failed but amount deducted from bank account",
"response": "Payment gateway issues can cause temporary debits even when payment fails. Check your bank statement after 3-5 business days - failed payments are usually auto-reversed. Keep your transaction reference number and failed payment screenshot. If amount is not reversed within 7 business days, contact support with bank statement and transaction details."
},
{
"prompt": "Want to change payment method or get refund",
"response": "Payment modifications and refunds are subject to our refund policy. Refund requests within 7 days of purchase with less than 20% course completion are eligible for processing. Contact support with your order ID, payment details, and reason for refund. Processing takes 7-14 business days. Note that some promotional offers may have different refund terms."
},
{
"prompt": "Course expired how to extend or renew",
"response": "Course validity can be extended through renewal options in your student dashboard. Check for renewal offers or contact support for extension options. Extension pricing may vary based on remaining syllabus and current offers. Early renewal often comes with discounts. Your progress and test scores are retained during extension process."
},
{
"prompt": "Want to upgrade my current course",
"response": "Course upgrades can be processed by: checking available upgrade options in your student dashboard, contacting support with your current course details and desired upgrade, paying the difference amount if applicable. Upgrade pricing varies based on current course and target course. Your existing progress and materials will be retained during the upgrade process."
},
{
"prompt": "EMI option not working or showing error",
"response": "EMI processing issues can be resolved by: checking if your bank supports EMI for the transaction amount, ensuring your credit card has sufficient limit, verifying card details entered correctly, trying a different payment gateway, contacting your bank for EMI eligibility. Some EMI options may have minimum transaction limits or specific bank requirements."
},
{
"prompt": "Discount coupon not applying",
"response": "Coupon issues can be fixed by: checking coupon validity and expiry date, ensuring you meet minimum purchase requirements, verifying coupon is applicable for your selected course, checking if coupon is case-sensitive, trying to apply before adding other offers. Some coupons cannot be combined with existing discounts. Contact support if valid coupon is not applying."
},
{
"prompt": "International payment method not accepted",
"response": "International payment issues can be resolved by: using international credit/debit cards (Visa/MasterCard), ensuring your card is enabled for international transactions, contacting your bank to allow international online payments, trying PayPal if available, using alternative payment gateways. Some banks block international education payments by default - contact your bank to enable such transactions."
},
{
"prompt": "Cannot access live classes link not working",
"response": "Live class access problems can be solved by checking if you're logging in at the correct scheduled time, ensuring your course validity hasn't expired, trying the direct class link from your email notifications, refreshing your student portal, clearing browser cache, trying a different browser or device. Contact support if the class link consistently fails to open."
},
{
"prompt": "Poor audio quality during live classes",
"response": "Audio quality can be improved by: using headphones or external speakers, checking internet connection stability, closing bandwidth-consuming applications, refreshing the browser page, trying a different browser, ensuring microphone permissions are granted (for interaction), switching from mobile data to WiFi. Poor audio often indicates network congestion or insufficient bandwidth."
},
{
"prompt": "Screen sharing not visible or blank screen",
"response": "Screen sharing issues can be resolved by: refreshing the live class page, checking if screen sharing permissions are enabled in browser, ensuring hardware acceleration is enabled, trying a different browser, clearing browser cache, checking internet connection stability. If teacher's screen is not visible, use chat feature to inform about the technical issue."
},
{
"prompt": "Cannot interact or ask questions during live class",
"response": "Interaction issues can be fixed by: checking if Q&A session is currently active, ensuring microphone permissions are granted, verifying you're not muted, trying the text chat feature instead, refreshing the browser page, checking internet connection stability. Some classes have designated interaction time - wait for the appropriate moment to ask questions."
},
{
"prompt": "Live class recording not available",
"response": "Recording availability depends on class type and technical factors. Check your course dashboard after 24-48 hours, as recordings are processed and uploaded automatically. If recording is still not available after 3 days, contact support with class date and subject details. Note that some special sessions or guest lectures may not be recorded due to content restrictions."
},
{
"prompt": "Live class audio video not syncing properly",
"response": "Audio-video sync issues can be fixed by: refreshing the live class page, checking your internet speed (minimum 3 Mbps for live classes), closing other applications, trying a different browser, ensuring your device has sufficient memory available, and switching from mobile data to WiFi if applicable. Poor internet connection is the most common cause of sync issues."
},
{
"prompt": "Cannot ask questions during live class",
"response": "Interactive features during live classes require: stable internet connection, enabling microphone permissions in browser, ensuring you're not on mute, checking if Q&A session is currently active, trying the chat feature if available, refreshing the class page if interaction buttons don't work. Some classes have designated Q&A time slots."
},
{
"prompt": "Missed live class can I get recording",
"response": "Live class recordings are usually available within 24-48 hours in your course dashboard under 'Recorded Lectures' section. Recordings include the same content as live classes with chat interactions visible. If you don't see recordings after 3 days, contact support. Note that some special sessions may not be recorded due to content licensing restrictions."
},
{
"prompt": "How to enroll or register for UGC NET course",
"response": "To enroll in UGC NET courses: Visit professoracademy.com, select your subject (Commerce, Computer Science, English, Economics, Education, Management, Mathematics, Life Science), choose between regular or crash course options, complete payment through secure gateway, and receive login credentials via email within 2-4 hours. Course validity starts immediately after activation."
},
{
"prompt": "What subjects are available for NET coaching",
"response": "Professor Academy offers coaching for UGC NET and CSIR NET in multiple subjects: Commerce, Computer Science, English, Economics, Education, Management, Mathematics, and Life Science. We also provide coaching for TNSET, TRB, PG TRB, TN-TET, and Pre-Law courses. Each subject has comprehensive study materials, mock tests, and live classes by expert faculty."
},
{
"prompt": "Course fees and payment options available",
"response": "Course fees vary by subject and course type. Regular courses are priced around ₹4,000-₹5,000 (discounted from ₹4,999-₹5,999). Crash courses and special materials have different pricing. Payment options include: credit/debit cards, net banking, UPI, and EMI options for select courses. We frequently offer discounts and promotional pricing - check website for current offers."
},
{
"prompt": "Course duration and validity period",
"response": "Course validity depends on the program selected: Regular NET courses typically have 12-18 months validity, Crash courses have 6-12 months validity, Special topic courses may have shorter validity periods. Validity starts from course activation date. Extension options are available near expiry. You can access all materials, tests, and recordings throughout the validity period."
},
{
"prompt": "Difference between regular and crash course",
"response": "Regular courses offer comprehensive coverage with extended validity (12-18 months), detailed topic explanations, more practice tests, and regular live classes. Crash courses are intensive programs (6-12 months validity) focusing on important topics, quick revision, exam strategies, and frequent mock tests. Choose based on your preparation time and current knowledge level."
},
{
"prompt": "Faculty qualification and teaching experience",
"response": "Our faculty consists of experienced educators with advanced degrees (PhD, M.Phil) in their respective subjects, NET/SET qualified professors, and industry experts with 10+ years teaching experience. Faculty members are selected based on their expertise, teaching methodology, and student success rates. Each subject is taught by subject specialists with proven track records."
},
{
"prompt": "Study materials format and content coverage",
"response": "Study materials include: comprehensive PDF notes covering complete syllabus, topic-wise practice questions with solutions, previous years' question papers with answers, current affairs updates for relevant subjects, quick revision notes, and reference book suggestions. Materials are regularly updated based on latest exam patterns and syllabus changes."
},
{
"prompt": "Mock test pattern and frequency",
"response": "Mock tests follow actual exam patterns with: subject-specific tests, full-length practice exams, topic-wise assessments, and previous years' paper solutions. Tests are available 24/7 with immediate results and detailed explanations. New tests are added monthly, and performance analytics help track your progress and identify weak areas for focused preparation."
},
{
"prompt": "Live class schedule and timing",
"response": "Live classes are scheduled based on subject and batch timings, typically conducted in evening hours (6 PM - 8 PM) to accommodate working professionals and students. Schedule is shared via email and available in your dashboard. Classes are interactive with Q&A sessions, and recordings are available for those who miss live sessions."
},
{
"prompt": "Success rate and student testimonials",
"response": "Professor Academy has achieved excellent success rates with many students securing top ranks in UGC NET, CSIR NET, TNSET, and TRB exams since 2016. Our students have consistently performed well in both state and national level examinations. Success stories and testimonials are available on our website showcasing diverse achievers across different subjects."
},
{
"prompt": "How to contact support or get help",
"response": "You can reach our support team through: email support available 24/7, phone support during business hours (10 AM - 6 PM), WhatsApp support for quick queries, support ticket system in your student portal, and live chat on our website. For technical issues, include your registered email ID, course details, and screenshot of the problem for faster resolution."
},
{
"prompt": "Device compatibility and system requirements",
"response": "Our platform works on: Windows/Mac computers with updated browsers (Chrome, Firefox, Safari, Edge), Android/iOS smartphones and tablets, minimum 2 Mbps internet connection for videos, 4 GB RAM recommended for smooth experience, and updated browser with JavaScript enabled. No additional software installation required - everything works through your web browser."
},
{
"prompt": "Offline study options and downloads",
"response": "While our platform is primarily online, we offer: downloadable PDF study materials for offline reading, mobile-friendly website for studying on-the-go, recorded lectures that can be accessed anytime, and offline-compatible mock tests (limited). However, live classes, progress tracking, and some interactive features require internet connection."
},
{
"prompt": "Certificate and course completion benefits",
"response": "Upon course completion, you receive: digital certificate of completion, detailed performance analysis report, access to alumni network, placement assistance information (where applicable), and continued access to updated materials during validity period. Certificates can be downloaded from your student portal and are digitally verifiable."
},
{
"prompt": "Batch starting dates and admission deadlines",
"response": "New batches start regularly throughout the year based on exam schedules. UGC NET batches typically start 6-8 months before exam dates, CSIR NET batches align with NTA announcements, and crash courses start 2-3 months before exams. There's no strict admission deadline - you can enroll anytime, but earlier enrollment provides more preparation time and access to complete course content."
},
{
"prompt": "Website not working on mobile device",
"response": "Mobile compatibility issues can be resolved by: updating your mobile browser to latest version, clearing browser cache and cookies, trying a different mobile browser (Chrome, Firefox, Safari), ensuring sufficient RAM and storage, checking if JavaScript is enabled, rotating device to landscape mode for better viewing. Our platform is optimized for mobile devices but complex features work better on desktop."
},
{
"prompt": "Tablet compatibility issues",
"response": "Tablet-specific issues can be fixed by: using landscape orientation for better interface, updating your tablet's operating system, clearing browser cache, trying desktop version of website, ensuring stable internet connection, using stylus for better navigation if available. Most features work on tablets, but some advanced features may require desktop access."
},
{
"prompt": "Mac compatibility problems",
"response": "Mac compatibility can be improved by: using Safari, Chrome, or Firefox browsers, ensuring macOS is updated, enabling JavaScript and cookies, checking security settings that might block content, clearing browser cache, trying different browsers if one doesn't work. All our content is cross-platform compatible, but browser settings may need adjustment."
},
{
"prompt": "Old browser version causing issues",
"response": "Outdated browser problems can be resolved by: updating your browser to the latest version, enabling JavaScript and HTML5 support, clearing cache and cookies after update, checking if Flash is required for older content, trying a different modern browser. We recommend Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+ for optimal experience."
},
{
"prompt": "Slow performance on older devices",
"response": "Performance on older devices can be improved by: closing unnecessary applications and browser tabs, clearing browser cache regularly, using lower video quality settings, avoiding multiple simultaneous downloads, restarting your device periodically, considering browser alternatives that use less memory. For very old devices, consider upgrading hardware for better learning experience."
},
{
"prompt": "Slow internet affecting learning experience",
"response": "Slow internet issues can be managed by: testing your internet speed (minimum 2 Mbps recommended), using wired connection instead of WiFi when possible, closing bandwidth-heavy applications, scheduling downloads during off-peak hours, using lower video quality settings, contacting your ISP if speeds are consistently below plan limits. Consider upgrading internet plan for better learning experience."
},
{
"prompt": "WiFi connection keeps dropping during classes",
"response": "WiFi stability issues can be resolved by: moving closer to router, checking for interference from other devices, restarting your router, updating router firmware, using 5GHz band if available, switching to mobile data as backup, checking with ISP for connection stability issues. For important live classes, ensure you have a backup internet connection ready."
},
{
"prompt": "VPN causing access issues",
"response": "VPN-related problems can be fixed by: temporarily disabling VPN while accessing our platform, trying different VPN server locations, checking if VPN is blocking educational content, using VPN with India server location, clearing browser cache after changing VPN settings. Some VPNs may interfere with video streaming or payment processing."
},
{
"prompt": "Firewall blocking website access",
"response": "Firewall issues can be resolved by: temporarily disabling firewall to test access, adding www.professoracademy.com to firewall exceptions, checking corporate/school firewall settings, contacting IT administrator for educational site access, trying different network (mobile data) to confirm firewall is the issue. Ensure security software isn't blocking educational content."
}
]