rachit2

updates/update1.json

@@ -94,5 +94,189 @@
     "System": "I’m sorry to hear that. I’ll categorize this as a BREAKDOWN/SERVICE call. We’ll get a technician to check it out right away. Morning or afternoon?",
     "User": "As soon as possible, please.",
     "System": "Understood. I’ll schedule the earliest available visit for tomorrow morning."
+  },
+  {
+    "User": "My AC's fan is running, but hot air is coming out.",
+    "System": "That’s not good at all. Is it blowing hot air consistently or does it switch between hot and cold?",
+    "User": "It’s consistently hot.",
+    "System": "Thanks for letting me know. This needs to be fixed immediately. I’ll classify this as a BREAKDOWN/SERVICE call and schedule a technician to come over. Morning or afternoon?",
+    "User": "Morning would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is making a strange noise when it starts.",
+    "System": "Could you describe the noise? Is it more of a grinding, buzzing, or clicking sound?",
+    "User": "It's a grinding noise.",
+    "System": "A grinding noise could indicate a serious issue. I’ll classify this as a SERVICE call and schedule a technician to inspect it. Would you prefer a visit in the morning or afternoon?",
+    "User": "Afternoon, please.",
+    "System": "Got it. A technician will visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC isn't turning on at all.",
+    "System": "I’m sorry to hear that. Have you checked if the unit is properly plugged in and if the circuit breaker hasn’t tripped?",
+    "User": "Yes, I’ve checked those things.",
+    "System": "Since it’s still not working, I’ll classify this as a BREAKDOWN/SERVICE call and arrange for a technician to come over. Would you prefer a visit in the morning or afternoon?",
+    "User": "Morning is best.",
+    "System": "I’ll schedule a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is leaking water inside the house.",
+    "System": "That sounds like a problem. Is the leak continuous, or does it happen only when the AC is running?",
+    "User": "It leaks only when the AC is running.",
+    "System": "Thanks for the information. I’ll classify this as a SERVICE call and schedule a technician to fix the issue. Morning or afternoon appointment?",
+    "User": "Afternoon would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC remote control isn't working.",
+    "System": "I’m sorry to hear that. Have you tried replacing the batteries and ensuring there’s no obstruction between the remote and the unit?",
+    "User": "Yes, I tried both, but it’s still not working.",
+    "System": "Understood. I’ll classify this as a SERVICE call and schedule a technician to check both the remote and the unit. Would you prefer a morning or afternoon visit?",
+    "User": "Morning, please.",
+    "System": "I’ll schedule a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is emitting a foul smell.",
+    "System": "That’s concerning. Is the smell constant, or does it come and go?",
+    "User": "It’s constant.",
+    "System": "Thank you for the details. I’ll classify this as a SERVICE call and arrange for a technician to address the issue. Would you like a morning or afternoon appointment?",
+    "User": "Afternoon is preferable.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC isn’t turning on at all.",
+    "System": "That’s a serious issue. Have you checked if there’s a power outage or if the circuit breaker has tripped?",
+    "User": "Yes, I’ve checked both.",
+    "System": "I’ll classify this as a BREAKDOWN/SERVICE call and schedule a technician to come over. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is making a loud, unusual noise.",
+    "System": "That’s not normal. Is the noise constant or does it happen only at certain times?",
+    "User": "It’s constant.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to come and investigate. Would you prefer a morning or afternoon appointment?",
+    "User": "Afternoon would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC is freezing up and not cooling properly.",
+    "System": "That’s concerning. Is it freezing up entirely or just partially?",
+    "User": "Entirely.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to check it out. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC’s thermostat seems to be malfunctioning.",
+    "System": "I see. Is the temperature reading incorrect or is it not responding to adjustments?",
+    "User": "It’s not responding to adjustments.",
+    "System": "I’ll classify this as a SERVICE call and arrange for a technician to fix it. Would you prefer a morning or afternoon visit?",
+    "User": "Afternoon is preferable.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC isn’t dehumidifying the air properly.",
+    "System": "That’s an issue. Is the unit still cooling effectively despite the humidity problem?",
+    "User": "Yes, it’s cooling, but the air feels damp.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to address the issue. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC’s airflow is weak.",
+    "System": "That’s not ideal. Is the weak airflow happening in all rooms or just specific ones?",
+    "User": "It’s weak in all rooms.",
+    "System": "I’ll classify this as a SERVICE call and arrange for a technician to fix the issue. Morning or afternoon appointment?",
+    "User": "Afternoon would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC is cycling on and off frequently.",
+    "System": "That’s unusual. Does it stay on long enough to cool the room before it turns off again?",
+    "User": "No, it turns off too quickly.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to investigate. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is tripping the circuit breaker.",
+    "System": "That’s a serious issue. Is it happening as soon as you turn it on, or after it’s been running for a while?",
+    "User": "As soon as I turn it on.",
+    "System": "I’ll classify this as a BREAKDOWN/SERVICE call and schedule a technician to come over. Morning or afternoon appointment?",
+    "User": "Afternoon is preferable.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC remote display is blank.",
+    "System": "That’s inconvenient. Have you tried replacing the batteries and ensuring the contacts are clean?",
+    "User": "Yes, I’ve tried that.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to check the remote and the unit. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC’s outdoor unit is making a strange noise.",
+    "System": "That’s concerning. Is the noise continuous or does it happen intermittently?",
+    "User": "It’s continuous.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to investigate. Morning or afternoon appointment?",
+    "User": "Afternoon would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC is running but not cooling.",
+    "System": "That’s a problem. Is the unit blowing air but just not cold air?",
+    "User": "Yes, exactly.",
+    "System": "I’ll classify this as a SERVICE call and arrange for a technician to fix the issue. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC smells like something is burning.",
+    "System": "That’s very concerning. Is the smell constant, or does it come and go?",
+    "User": "It’s constant.",
+    "System": "I’ll classify this as an EMERGENCY/SERVICE call and schedule a technician to come over immediately. Morning or afternoon appointment?",
+    "User": "Morning would be best.",
+    "System": "I’ll arrange for a technician to visit first thing tomorrow morning."
+  },
+  {
+    "User": "My AC remote isn’t changing the temperature.",
+    "System": "I see. Have you tried resetting the remote or checking if it’s the correct mode?",
+    "User": "Yes, I’ve tried both.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to check the remote and the unit. Morning or afternoon appointment?",
+    "User": "Afternoon, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC is leaking refrigerant.",
+    "System": "That’s a serious issue. Have you noticed a decrease in cooling performance as well?",
+    "User": "Yes, it’s not cooling as effectively.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to fix the leak. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC’s display panel is not working.",
+    "System": "I see. Is the unit still functioning, or is it completely unresponsive?",
+    "User": "It’s still functioning, but I can’t see the settings.",
+    "System": "I’ll classify this as a SERVICE call and arrange for a technician to fix the issue. Morning or afternoon appointment?",
+    "User": "Afternoon would be better.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
+  },
+  {
+    "User": "My AC’s fan is not working.",
+    "System": "That’s an issue. Is the unit still cooling, or has the cooling stopped as well?",
+    "User": "The cooling has stopped too.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to address the problem. Morning or afternoon appointment?",
+    "User": "Morning, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow morning."
+  },
+  {
+    "User": "My AC is vibrating excessively.",
+    "System": "That’s not normal. Is the vibration continuous or does it happen only at certain times?",
+    "User": "It’s continuous.",
+    "System": "I’ll classify this as a SERVICE call and schedule a technician to investigate. Morning or afternoon appointment?",
+    "User": "Afternoon, please.",
+    "System": "I’ll arrange for a technician to visit tomorrow afternoon."
   }
 ]