RKB109/support-routing-ml-20260722-model
Text Classification • Updated
Datasets:
Tasks:
Text Classification
Modalities:
Text
Formats:
json
Languages:
English
Size:
< 1K
Tags:
Synthetic
applied-machine-learning
evaluation
text-classification
zero-shot-classification
sentence-similarity
License:
id stringlengths 22 22 | input stringlengths 35 71 | label stringclasses 4
values | context stringclasses 6
values | source stringclasses 6
values | variant stringclasses 3
values | synthetic bool 1
class |
|---|---|---|---|---|---|---|
support-routing-ml-1-1 | I was charged twice for the same subscription | billing | Duplicate charge investigation request. | ticket-01 | direct | true |
support-routing-ml-1-2 | In an operations review, I was charged twice for the same subscription | billing | Duplicate charge investigation request. | ticket-01 | operations | true |
support-routing-ml-1-3 | For an evaluation case, I was charged twice for the same subscription | billing | Duplicate charge investigation request. | ticket-01 | evaluation | true |
support-routing-ml-2-2 | In an operations review, The API returns a timeout after deployment | technical | Technical failure affecting an integration. | ticket-02 | operations | true |
support-routing-ml-2-3 | For an evaluation case, The API returns a timeout after deployment | technical | Technical failure affecting an integration. | ticket-02 | evaluation | true |
support-routing-ml-3-1 | I cannot reset my password or access my account | account-access | Authentication and account recovery request. | ticket-03 | direct | true |
support-routing-ml-3-3 | For an evaluation case, I cannot reset my password or access my account | account-access | Authentication and account recovery request. | ticket-03 | evaluation | true |
support-routing-ml-4-1 | I received a suspicious login notification | security | Potential account compromise or unauthorized access. | ticket-04 | direct | true |
support-routing-ml-4-2 | In an operations review, I received a suspicious login notification | security | Potential account compromise or unauthorized access. | ticket-04 | operations | true |
support-routing-ml-5-1 | My invoice has the wrong tax amount | billing | Invoice calculation or billing documentation issue. | ticket-05 | direct | true |
support-routing-ml-5-2 | In an operations review, My invoice has the wrong tax amount | billing | Invoice calculation or billing documentation issue. | ticket-05 | operations | true |
support-routing-ml-5-3 | For an evaluation case, My invoice has the wrong tax amount | billing | Invoice calculation or billing documentation issue. | ticket-05 | evaluation | true |
support-routing-ml-6-2 | In an operations review, The SDK fails to parse the response body | technical | Client library behavior requires engineering review. | ticket-06 | operations | true |
support-routing-ml-6-3 | For an evaluation case, The SDK fails to parse the response body | technical | Client library behavior requires engineering review. | ticket-06 | evaluation | true |
Applied ML Support Router Synthetic Dataset
Summary
This dataset contains 14 training examples and 4 held-out examples for Support operations need reproducible routing models that expose confidence and defer uncertain cases.
Every record is synthetic and includes:
input: query, event, or feature descriptionlabel: expected class, route, relation, or evidence categorycontext: synthetic supporting contextsource: fictional source identifiervariant: generation patternsynthetic: alwaystrue
Uses
- Reproducible unit and integration tests
- Baseline model training
- Evaluation harness development
- Schema and architecture demonstrations
Limitations
Synthetic tickets do not represent every user population or language. Production training data needs consent and bias analysis.
This dataset does not represent real users, patients, customers, production traffic, or licensed media. It must not be presented as real-world evidence.
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