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After several years of a steady decline, the TIO report showed that landline faults complaints rose by 21.6 percent to 3,676. The TIO said the cause for this is uncertain. The number of customer service complaints, on the other hand, dropped from 5,381 last year to 4,451 this year.
For mobile phones, credit management complaints rose by 50 percent to 3,566. The issues were similar with that of landline concerns including increasing referral to debt collecting agencies and the inability of consumers to negotiate reasonable payment arrangements.
Although complaints about mobile phone contracts rose by 37.3 percent to 5,719, much of the increase was due to a surge of complaints alleging misleading practices by the telemarketing agents of a particular company.
Many complaints about mobile phone contracts were about point of sale advice. The TIO said cases like these can be difficult to establish as they generally involve one person's word against another.
The TIO expressed its disappointment on the rise of complaints received about mobile phone contract early termination fees since the TIO believes that these fees "should not be a fixed charge or penalty but a genuine pre-estimate of loss to the provider".
Internet connection services complaints took the biggest chunk in the report with a surge of 158 percent to 1,340, with broadband accounting for 82 percent of these.
Following talks with ISP retailers and wholesalers, the TIO concluded that the complexity of the wholesale and retail relationship in ADSL services is at the core of these broadband complaints.
As one complaint can raise more than one issue, the 59,850 complaints lodged with the TIO during 2003 to 2004 resulted in 68,020 issues being raised. The highest number of complaints came from South Australia followed by Australian Capital Territory and Victoria.
No matter how you're reading this, you're reading it on a device unfathomably more powerful than the 4.77 Mhz IBM 5150 PC. But 30 years ago, that machine was so powerful, it defined what PC meant for the entire world.
In 1981, the desktop computer was still mostly relegated to the business world. But it was thriving—a multitude of competing companies with competing formats pushed out bulky boxes with bulky monitors. You've never heard of most of them, because the IBM 5150 murdered them all very shortly after its release. It started ...
The spread of the 5150, and the demise of competitors, established IBM as the de facto personal computer system of the world. Rivals made their own versions—clones—but they were all based on IBM's engineering, and "IBM compatibility" became the prime cachet of the time, as "iPod compatible" would many, many years later...
And now, IBM doesn't even build commercial computers. But the ascendancy of the PC—the very fact that the term became a generic—started with the 5150's dominion.
PALAPYE: The new multi-million pula bus rank that is currently under construction in Palapye is expected to be ready by end of this month.
The Central District Council Senior Public Relations Officer, Keothaile Tau, confirmed this.
When responding to a questionnaire from Mmegi this week, Tau confirmed that only finishing touches now remain for the bus rank that has been under construction for almost seven months now and will be officially handed over on November 27.
“The new facility has been designed to cater for improved services to both bus, taxi, combi drivers and commuters as compared to the old one that was not designed as such and thus provided minimal services,” said Tau.
Tau also indicated that the new bus rank comprises of new better features that were lacking in the previous bus rank. “The bus rank is expected to be more bigger than the old one. It comprises of bus terminal building with two sets of waiting areas, six offices, one luggage room, two commercial halls, two sets of ablut...
Tau further stated that the new bus rank will have new features such as 40 market stalls, that is, 20 wet stalls and 20 dry stalls, bus and taxi parking areas, drainage works, 0.8km of access road to bituminous standard complete with installation of traffic lights and associated road furniture. He said the bus rank wil...
for the construction phase and P6,307,254.80 for consultancy supervision phase, and the tender was awarded to Mido Construction (PTY) Ltd which is a 100% citizen-owned company,” confirmed Tau.
Tau further clarified that people are waiting in anticipation for the completion of the bus rank to enjoy the state-of-the-art facilities provided by the new bus rank infrastructure. While some hawkers were happy with the fact that the new rank has stalls, others said they did not want stalls.
“I am very happy about the new bus rank, more especially because it has stalls which will save us from weather conditions like rainfalls and winds even the sunlight because the rank is paved and has shades.
“I personally think the construction of the bus rank will bring developments in Palapye,” explained a hawker, Gobopamang Mapoka.
Mapoka also has no problems with renting the stalls as they did the same at the old rank where they were provided with space to store their merchandise when they knocked off.
However, taxi drivers expressed dismay at the location of the new rank. They said it would be much better if the rank was located in the centre of the village.
“Even though we are happy with the new development which is the rank construction, its location does not favour us as taxi operators.
“We think it could have been located in the centre of the village because we are targeting customers from all over the village, not only people who drop off from buses,” explained the taxis queue marshal, David Tshupelo.
Turkish leader singles out Germany for criticism after failing to extradite wanted terrorists, not allowing him to appear on a video to address rallying crowd in Cologne.
AP — Turkish President Recep Tayyip Erdogan once more blasted unnamed Western countries on Tuesday for what he said was support for the attempted coup on July 15 that left more than 270 people dead.
"The West is supporting terrorism and taking sides with coups," Erdogan said, adding that forces unhappy with Turkey's rise as a regional power were behind the coup.
"They have actors inside (Turkey) but the scenario of this coup was written abroad," he said during a speech at an event for foreign investors in Ankara.
Erdogan singled out Germany for criticism, after a court there ruled against allowing him to appear on a video link to address a crowd of about 30,000 supporters and anti-coup demonstrators in Cologne over the weekend.
The president said Turkey had sent Germany more than 4,000 files on what he said were wanted terrorists, but Germany did nothing. However, he said, courts quickly decided against him speaking at the rally.
Erdogan repeated a complaint that no foreign leader had visited Turkey after the failed coup, while France and Belgium received visits in solidarity after terror attacks there.
"Those we considered friends are siding with coup-plotters and terrorists," the president said.
The Turkish government says the coup was instigated by U.S.-based Muslim cleric Fethullah Gulen, a former Erdogan ally who has been living in self-imposed exile in Pennsylvania. Turkey has demanded his extradition, but Washington has asked for evidence of the cleric's involvement, saying the extradition process must ta...
Erdogan complained about the request for evidence, saying: "We did not request documents for terrorists that you wanted returned."
Turkish Justice Minister Bekir Bozdag sent a second document to the United States Tuesday seeking Gulen's arrest, the state-run Anadolu news agency said. The minister said the second letter explained why there was an urgent need for the arrest.
The government has launched a sweeping crackdown on Gulen's movement, which it characterizes as a terrorist organization and which runs schools, charities and businesses internationally. In Turkey, nearly 70,000 people have been suspended from their jobs on suspicion of being involved in the movement.
"They requested certain information following our first letter; we provided answers to the question 'why is it urgent,'" Anadolu quoted Bozdag as telling reporters in parliament, adding that Turkey had intelligence indicating Gulen might leave for a third country.
"I hope that the United States decides in Turkey's favor, in line with democracy and the rule of law, and returns this leader of a terror organization to Turkey," he said.
The minister said that if Gulen leaves the U.S., it would be with the full knowledge of U.S. authorities.
Part of the crackdown against Gulen's network has focused on reforming the military, bringing it increasingly under civilian command. About 18,000 people have been detained or arrested, most of them from the military, and authorities have said the purge of those suspected of links to Gulen in the military will continue...
Several countries and rights organizations have expressed concern over the broad scope of the crackdown, and have urged restraint.
But Erdogan insisted the purges of the civil service, military and other sectors were necessary to rout out those responsible for the coup.
"We shall never step back from our decision and give concessions. If we show pity to these murderers, to these coup plotters, we will end up in a pitiful state," he said.
Turkish Prime Minister Binali Yildirim announced plans to shut down two military high courts — the administrative and appeals courts — and said military courts, which deal with disciplinary issues, would be placed under the supervision of Turkey's Defense Ministry.
The Turkish government has already issued a decree introducing sweeping changes to the military, including giving the president and prime minister the power to issue direct orders to the force commanders.
"These arrangements won't weaken the Turkish Armed Forces, on the contrary they will strengthen them and prepare them to face all kinds of threats," Yildirim said in an address to his ruling party legislators. "The armed forces will focus their energies on their fundamental duty."
Separately, authorities issued 98 new detention warrants, including for military doctors, a senior government official said, on condition of anonymity in line with regulations.
Yildirim said that if the coup had succeeded, "there would have been no constitution, no law, our parliament would have been shut and the political will eradicated. There would have been no trace of free press, freedom of expression."
"Our state and people came back from the brink and it was our commander in chief Recep Tayyip Erdogan's unyielding stance that ensured it," Yildirim said.
Oslo (Norway) - Opera, the rising star in the world of specialized Internet browsers, today announced that it has scored a contract with cellphone unit of Samsung to include the mobile browser in its future set of 3G phones.
Most phones that are capable of handling Internet browsing leave users messing around with clunky interfaces that do not work well with the small screen and limited control functions. Opera has won praise for its intuitive look and feel.
"Our strategies in working closely across the board with major handset manufacturers, operators and directly with end users have made Opera Mobile an attractive product. We're proud that Opera Mobile is today's choice for Web browsing on the latest Samsung mobile handset because of its winning user experience and form ...
Opera has a browser for desktop and notebook computers, but most of its acknowledgement has come from its mobile browser, as well as for other specific platforms. It is the name behind the browser for the Nintendo DS handheld, as well as the Wii browser, which will be available for users to preview beginning tomorrow.
Chic and pulsing with urban cool, Le Méridien Cyberport is a stylish haven of cutting-edge technology combined with upscale, lavish amenities. Within minutes of the lively center of Hong Kong, the Southside hotel's 170 fashionable guest rooms offer you a chic sanctuary in which to relax. Le Méridien Cyberport is entire...
In the week since Linkin Park singer Chester Bennington died at age 41, tributes from those closest to him have been steadily rolling in, including a heartbreaking wordless one late Thursday (July 27) from his bandmate Mike Shinoda.
Collaborators like Steve Aoki and Pusha T shared their grief via social media shortly after Bennington's death was announced, and they were followed by artists, friends, and fans on whom Bennington had a lasting impact — including Run the Jewels and My Chemical Romance's Gerard Way, who said he met his wife through the...
And on Thursday, Bennington's own wife, Talinda, issued a statement on the death of her husband, calling it "some sick Shakespearean tragedy" but noting that "now he is pain free singing his songs in all of our hearts." Read the full statement below.
One week ago, I lost my soulmate and my children lost their hero — their Daddy. We had a fairytale life and now it has turned into some sick Shakespearean tragedy. How do I move on? How do I pick up my shattered soul? The only answer I know is to raise our babies with every ounce of love I have left. I want to let my c...
MK Dons could think themselves unlucky not to win their third game in a row at Stadium MK after drawing 0-0 with Blackpool on Saturday.
Seasiders keeper Joe Lumley had an excellent afternoon for the visitors as he kept out substitutes Robbie Muirhead and Ike Ugbo in the second half, while the home side could have come away with nothing had Sean Longstaff done better with his chance at the very death, seeing his strike crash off the crossbar.
The result means Dons move within a point of Oldham outside the drop zone ahead of their Thursday night trip to Gillingham.
Robbie Muirhead was a surprise inclusion on the substitute's bench after he returned early from international duty with Scotland U21s. Kieran Agard made his first start in a month as Osman Sow missed out through injury, while Ethan Ebanks-Landell also returned for his first start since February 13.
Having started slowly in the two previous games, Dons were equally as slow out of the blocks at Stadium MK on Saturday. The home side were playing some nice stuff in the attacking third, but the killer ball was nowhere to be found.
Blackpool barely offered a threat either though, with Kyle Vassell's tame effort straight at Lee Nicholls their only real attempt.
When Dons did put their moves together, it was only an instinct save from Lumley which prevented them from taking the lead. Chuks Aneke did really well to bring down Scott Wootton's long ball into his chest, and his ball around the corner picked up by Pawlett, who drew the save from the keeper.
Blackpool should have taken the lead early in the second period when Jay Spearing's piercing run over the half way line eventually found Viv Solomon-Otabor but he volleyed over the top.
Muirhead's early flight to return to Milton Keynes in time for the game meant he was limited to the final 25 minutes of the game but he almost immediately made an impact with a fierce strike, echoes of his second against Rotherham, but drew a strong save from Lumley.
His introduction certainly turned things in favour of the home side, and his ball into the mixer picked out fellow substitute Ike Ugbo who drew a brilliant save again from Lumley as Dons piled forwards in the closing stages. Aneke too forced the keeper into a save when he climbed highest to meet Muirhead's corner.
However the best chance came as the clock ticked over to 90 minutes and it fell to the visitors. Solomon-Otabor had the better of George Williams all afternoon, and burst past the full-back, pulling back to substitute Sean Longstaff whose first time effort clattered off the bar and to safety.
Courtesy of the U.S. Forest ServiceThe areas proposed for sale on the Forest Service's Aspen property is outlined in red.
ASPEN – The public will get its chances to comment on proposals by the U.S. Forest Service to sell property in Aspen and in El Jebel.
In Aspen, the agency wants to sell about 1 acre of its administrative parcel in the West End. It is proposing to put the northeast corner of the nearly one-block site up for competitive sale on the open market or direct sale to a local government.
Federal law allows the agency to use the proceeds from the sale for the improvement or reconstruction of existing facilities or acquisition of new land. The funds raised from the sale of facilities or land in the White River National Forest will be used within the same forest.
It has been a longtime goal of the Forest Service to sell some of its Aspen land to produce the funds needed to build new facilities on the portion of the site it retains. That could include offices and a visitors center.
In El Jebel, the Forest Service is seeking feedback on a proposal to convey two connected parcels of administrative land and the associated water rights. The sale could be by competitive bid on the open market or through a direct sale to another government.
The Forest Service aims to sell the remainder of the Mount Sopris Tree Nursery, which operated between 1961 and 1986. The property was used for coniferous tree and seedling production. Roughly 130 acres of the site was traded to Eagle and Pitkin counties in a land exchange in the 1990s. Some of that land became Crown M...
The Forest Service retained roughly 60 acres of riparian area along a lower bench of land adjacent to the Roaring Fork River. The land is undeveloped, thick with cottonwood trees and brush and often swampy for most of the year.
Another 30 areas was kept by the agency on an upper bench along Valley Road. The upper bench includes two pastures, a storage yard, two single-family homes, a pad for a modular home and an employee bunkhouse.
The White River National Forest is considering conveying those parcels, either by competitive sale in the open market or direct sale to a local government. The open space programs of Pitkin and Eagle counties are considering buying the riparian land.
Public comments on the proposed El Jebel property conveyance must be submitted to the Forest Service by Jan. 13. Comments should be sent to Kevin Warner (see below).
NEW YORK (Reuters) - UBS AG is under pressure for failing to monitor an equity trader suspected of causing a $2.3 billion loss for the Swiss bank, but its exposure to U.S. class-action litigation over the scandal may be limited.
Following negative announcements from companies, lawyers for U.S. shareholders routinely file class-actions in American courts alleging that misrepresentations were made to investors. But so far, plaintiffs lawyers who specialize in these kinds of cases have been quiet in response to the UBS scandal.
As of Monday afternoon, there had been no public announcements of any securities fraud lawsuits filed over the UBS trading losses, although some lawyers said they are keeping their options open.
"We'll look closely at it," said Steven Toll, a prominent class-action lawyer from law firm Cohen Milstein Sellers & Toll in Washington, D.C.
Last Thursday, UBS stunned markets when it announced that a London trader concealed "unauthorized speculative trading in various S&P 500, DAX and EuroStoxx index futures over the last three months" by creating fictitious hedging positions in internal systems. Trader Kweku Adoboli was charged on Friday with fraud and fa...
It was the latest embarrassment for UBS, which has sought to recover from its near collapse during the financial crisis and an investigation into allegations it helped wealthy U.S. clients evade paying taxes.
But the scandal will present obstacles to investors who try to seek redress in U.S. courts.
Shareholder damages appear relatively small. On the day before UBS announced its trading losses, the company's shares on the New York Stock Exchange closed at $12.68. The next day they closed at $11.41.
Under U.S. securities laws, damages cannot exceed the difference between the price investors paid for their shares and the average price of the stock over a 90-day period beginning on the date when the information correcting the misstatement was disseminated.
If, during 90-day period, shares of UBS rise significantly, it could negate any potential damages.
Another obstacle for plaintiffs is a U.S. Supreme Court ruling that recently stopped a case against Societe Generale over the company's failure to stop unauthorized trades by employee Jerome Kerviel, who racked up a $6.7 billion loss in 2008. Kerviel was sentenced to three years in prison in October 2010 by a Pari...
In a lawsuit brought in Manhattan federal court, shareholders alleged Societe Generale ignored internal red flags of Kerviel's trading and misrepresented the quality of its management policies and internal controls to investors.
As a result, Societe Generale's corporate and investment banking division was forced to restate 98 percent of its originally reported net income for the six-month period ended June 30, 2007, according to the plaintiffs.
But in dismissing the case, U.S. District Judge Richard Berman in Manhattan last September cited the U.S. Supreme Court's 2010 ruling, Morrison v. National Australia Bank Ltd, which barred shareholders from bringing claims for shares purchased on foreign exchanges.
Berman found that because the plaintiffs -- Vermont Pension Investment Committee and Boilermaker-Blacksmith National Pension Fund -- had purchased their Societe Generale shares on foreign exchanges, they were barred from bringing claims in the United States.
UBS itself was the beneficiary of the Morrison ruling just last week in a case alleging the bank misled investors about its exposure to subprime mortgages and its allegedly illegal sheltering of U.S. tax evaders.
The plaintiffs, who claimed more than $100 billion in losses, attempted a novel argument to avoid the Supreme Court's Morrison ruling. They argued that, while their shares were purchased abroad, they should be able to bring claims in the United States because UBS common shares are traded on the New York Stock Exch...
In a decision on Tuesday, U.S. District Court Judge Richard Sullivan in Manhattan rejected that argument and in the process wiped out almost 90 percent of UBS's exposure in the lawsuit.