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The FINANCIAL -- Ericsson Consumer & IndustryLab released its latest Insight Report on May 14 - the Zero touch customer experience – exploring the future of customer interactions with mobile service providers.
Today, smartphone users interact with operators across multiple touch points: from discovering offerings and signing up to services, to requesting support for ending a contract.
The report highlights consumers’ current frustrations at their interactions with their mobile service provider, taking on average 2.2 attempts and 4.1 days to successfully complete an interaction. This high customer effort impacts negatively on satisfaction levels.
Enabled by AI, telecom service providers could use data from earlier interactions and consumer behavior to predict what consumers need before they even contact them for support. More than half (56 percent) of smartphone users expect operators to anticipate their needs even before they realize what they are.
While we have grown accustomed to typing, clicking and swiping on our devices, new zero-touch methods are emerging based on voice, gestures, and augmented or virtual reality. One in ten households in the US already has a voice-enabled home assistant device such as Amazon Alexa. As voice assistants become more prominent in consumers’ everyday lives, they will expect integration of support interactions over those platforms too.
We asked the BuzzFeed Community to show us their tiny, adorable ink. Here are the must-have results.
"A souvenir from the desert."
"On my ankle I have a little symbol that means 'cheer up.' I used to draw it on my hand to remind myself to take time for myself and to focus on my happiness."
"I lost my best friend of 10 years to suicide a couple of months ago, after she had struggled with depression for her entire life. Her favorite place in the world was in Montana, specifically the Crazy Mountains. After driving over 14 hours to her favorite Montana town to meet her grandma, who wasn’t able to attend her funeral, I chose to get this tattoo of her favorite range to represent how peaceful and free she felt in the mountains. I miss her so much, and I will always carry this reminder of her beautiful life with me."
"My little paper airplane. It’s a reminder that although it’s good to have a plan for your life, you’ll sometimes be taken in directions you never planned before, and that’s OK too."
"My best friend and I got matching tattoos the day before we left for college – just each other’s first initial with a heart. I have a few tattoos, but this one means the most to me."
"My grandmother says that birds remind her of my grandfather, and some day she hopes to fly with him. This is a subtle reminder of the true love they shared."
"My tribute to Harry Potter, which was a huge part of my childhood."
"My little tattoo doesn’t have a specific meaning, but I always get questioned about it."
"My sister and I like to travel together, and after she decided to move across the country we decided to do something that will always remind us of each other and our love of traveling together."
"My older sister and I got these two years ago because we thought they were cute (and a little bit because we both love Gossip Girl)."
"A reminder that the universe is much bigger than just me."
"I got these rainbow dots on my forearms a month after the Orlando Pulse shooting. Being an Orlando-native and spending countless nights at Pulse, the tragedy absolutely broke my heart. This was just my small way of remembering those we lost that night."
"An ampersand, taken from how the word 'and' is used in the poem The Loop by Bob Hicok. The poem talks about how the word 'and' sews the minutes together, and I just thought that was beautiful."
"The one on my wrist is to symbolize my personal battle with depression, and the one on my ankle represents my two sisters (I’m the middle sister)."
"My mom promised me she would get a matching tattoo with me when I was 13. It was six years later when we got matching Jesus fish tattoos."
"As a teacher at an international school and someone who has been bitten hard by the travel bug, I got this tattoo to remind me to 'always take the trip.'"
"I have a crescent moon around a freckle on the back of my arm."
"My taste in tattoos are definitely the smaller ones that you can’t always see. I got the words 'I am...' up on my left clavicle."
"I was living in Sydney and Hong Kong for a year, so I decided to get each of their landmarks: the Opera House in Sydney and the Bank of China Tower in Hong Kong."
"My sister and I got each other’s initials."
"After months of volunteering with wildlife in Africa, I decided to get this little guy done while I was still abroad. It’s my favorite animal and a nice way to commemorate the experience."
"The stars on the upper corners of every page of every US Harry Potter book."
"I love pups so much!!! Got a paw print to show it!"
"I got this rose to celebrate graduating from high school."
"My husband and I got little wheat stalk tattoos. We were inspired by something our pastor said about marriage: 'Love the harvest more than you hate the hard work.'"
"I went deaf in my right ear when I was a freshman in high school. I've made jokes about it ever since then, and it's one of the funniest, if not one of the worst, things to ever happen to me. I got my tattoo to immortalize my twisted sense of humor, but also so my family actually knows which ear I can hear out of."
"A tiny goldfish to remind me to just keep swimming."
"I was going through a really hard time and got this to remind me that life is to be continued..."
"Taken from a letter from my sister who passed away in 2012. A daily reminder that we’re always together."
"It's a cross-well. It symbolizes a cross, since it very clearly appears to be just a line."
"These tiny quotation marks mean so much to me. When I was really struggling with anxiety and depression after being sexually assaulted in college, I would write words like 'calm' and 'peace' and 'breathe' in this spot on my wrist to keep me grounded. Once I started seeing a counselor regularly, I found I wasn't writing on my wrist anymore, but I wanted a small reminder of my resilience. Now every time I look down at my wrist and see this tattoo, I'm reminded of how far I've come. It reminds me that my story isn't over yet."
"My godmother always loved the ocean, and every year she'd give me an ocean-themed gift with the quote 'because I love the ocean and I love you.' So when she passed away a few years ago, I got this tattoo because I love the ocean and her."
"My twin sister has the other half."
"This is Demi Lovato’s signature heart when she signs her name. I love Demi with all my heart. She’s so important to me."
"I got this because I’m obsessed with the moon. I also love that this particular moon is in the process of transitioning and still looks beautiful. I think it's a good metaphor for life."
"One of my best friends and I got matching panda finger tattoos."
"My tiny note is a simple way to show my love of music. It was also my first tattoo."
"I love white ink. I got this tattoo to represent the To Write Love on Her Arms movement and help me with healing from self-harm."
"A few years ago I was going through a rough patch in college. I spontaneously decided to get a tattoo, and this was the first thing that felt right for me. It reminds me to always keep moving forward."
"For my love of distance running in high school, and how I grew to love the challenge of it, and now I feel like I'm flying with every marathon I do."
"I got my tattoo after my dad died. I read the poem '[i carry your heart with me(i carry it in]' by E.E. Cummings at his funeral."
"My sister and I got matching tattoos before I moved out of state, to symbolize our love for each other!"
"To me, these flowers represent happiness, and I find myself unhappy a lot. This is just a reminder to smile and cheer up in dark times."
"My mother, godmother, three godsisters, and myself all have this tattoo on our left wrists. I absolutely love it! I feel that it bonds us all together."
"I think this one is super cute."
"I got this tattoo in memory of my father, who passed away suddenly when I was 9 years old. I will always miss my dad, but I can look at my tattoo and remember that he is always with me. It is the word 'LOVE' in his handwriting. It serves as a constant reminder to never stop loving myself, because for a long time I didn't. It is a reminder that I am free to love who I want."
"My mom, sister and I got matching tiny triangle tattoos."
"One night in Chicago, my friend and I randomly decided to get matching tattoos."
"Sometimes in life you've gotta roar and work hard. This little guy keeps me motivated. He’s also fun to draw on."
"This was my first tattoo, which was designed after I saw Interstellar. The film had a huge impact on me, so I had 'stay' in Morse code tattooed."
"I used to be super close to a guy, and we always joked about getting matching black heart tattoos, kind of like what's on a playing card. He decided that I wasn’t worth pursuing after I told him I wasn’t going to drop out of my dream college to stay with him, so I got a black diamond instead of a heart, to remind myself that I’m worth diamonds and will earn those with my degree."
"My beautiful, tiny tattoo of Mary Poppins. I’m not lucky enough to be able to see it all the time, but it becomes a nice surprise for friends when I put my hair up, and it’s visible for all to see! I’ve gotten so many compliments on this tattoo."
"I got my Canadian passport renewed this summer, and there was only one way to celebrate."
"My sister and I got matching four-leaf clover tattoos! We have an Irish background, but we're also 'lucky' to have each other, so these are perfect. We love them!"
"I got 'ok' in white ink on my ring finger, to promise myself that I’d always be OK. I chose white specifically because it heals to look a lot like scar tissue, and I was recovering from some issues with self-harm."
"My mom always called me 'bunny,' and one year on my birthday card she drew this bunny. I immediately knew I wanted it as a tattoo. It's my favorite tattoo because of how dainty it is, but also how significant it is to me."
"The year my mom was born. She’s the most important person in my life."
"I came up with a meaning for this symbol at the time I got it, but the real story is that I was 18 and wanted a small tattoo. I forget I have it a lot of the time because I rarely wear my hair up, but I kind of like that it's just for me."
"My best friend and I met on Bumble BFF, so we got these to commemorate our friendship."
"I got this tattoo for my love of the beach. I love the small pop of color."
"My tattoo is a symbol from a favorite band of mine (Twenty One Pilots), but it's also motivation for me to keep going and to defeat my negative, horrible thoughts. I don’t regret one bit!"
"My mom has been one of my biggest supporters and role models in my life. She was the main reason I wanted to study abroad, and when I was in college I got the opportunity to study in the Netherlands. Before I went to Utrecht, my mom gave me a card to open on the plane. Inside of it were three pages filled with her advice and love for me. The artist is Max Brukman at Artcastle Tattoo in Zeist, NL."
Apparently, what we assume about how entangled photons come into this world is not entirely correct.
Photons — the fundamental particles of visible light — have been known to behave like particles in some instances, and like waves in others. And based on one of the most basic principles of quantum physics — quantum entanglement which says that when quantum particles are linked so closely together (or ‘entangled’), what affects one also affects the other — when photons are created in pairs, they originate from just single points in space. It seems we got that part wrong.
According to a study done by a team of researchers at the University of East Anglia (UEA) in the UK, entangled photons don’t necessarily have to come from a single location; they can just as easily originate from different locations.
Led by Professor David Andrews, the team was studying a process known as spontaneous parametric down conversion (SPDC) wherein photon beams are allowed to pass through a crystal to produce entangled photon pairs. In theory, for each pair of entangled photons produced, the combined energy and momentum is supposed to be equal to that of the corresponding annihilated photon. Both photons should also show ‘correlated polarization’.
When the photons produced share equal amount of the input’s energy, the process is referred to as degenerate down-conversion (DDC). Before this experiment, it was always assumed that such paired photons originate from the same spot.
So now it’s known that entangled photons may or may not come from the same location. Moreover, it also appears that paired photons can behave differently once they are separated, even if they are supposed to be entangled.
“The paired photons can emerge with separations in their origin of hundredths of a micron – despite being entangled, it is as if they were not even born close together in terms of atomic dimensions,” Prof. Andrews told New Atlas.
What does this unexpected discovery imply for the science world? At the very least, this means that designing of quantum computers — those super computers that can theoretically perform calculations and solve complicated problems faster than any conventional computer can — may have to be re-thought and reassessed because the basic premise about how photons are generated now appears to be wrong. In other words, the weirdness of quantum physics just got weirder. And the little we know about it just became even more uncertain.
Will quantum physicists be thankful about this new information, or will they consider it an unwelcome disruption? We’ll know when the first quantum computer is finally built as this discovery could potentially expedite the process, or slow it down.
The research was recently published in the journal ‘Physical Review Letters’ under the title ‘Nonlocalized Generation of Correlated Photon Pairs in Degenerate Down-Conversion’.
You mean they don’t even know if this will help or hurt quantum computing. So in other words quantum computing is a fantasy land construction. Article says ” entangled pairs may also behave differently ” does this mean sometimes they are entangled in a way that disobeys locality and at other times no? If so then that would throw a monkey wrench into Bell’s Inequality ? no?
It all fits with phasing just thank starting point in sub phasing together but seperated in this space.
This is a great time of the year to take advantage of the numerous health fairs being conducted in the area. The convenience of having an affordable blood test and then being examined by area doctors should be on your "to do" list. Your health care professional will be able to give you an idea of where to go or the local newspapers. The blood test, which is now done by appointment only, will be scheduled for you. All you have to do is make the telephone call. Just do it!
I personally think that some of the health fairs in the area could be better served if they included complimentary/alternative doctors. Oh well, that's a whole different can of worms. Remember that your doctor of chiropractic has had hundreds of hours of anatomy, physiology and nutritional education.
Get a copy of your laboratory report and ask for another opinion. Are your cholesterol, triglycerides and LDL's high? What can be done about this without the risk of side effects and complications from drugs?
Take advantage of health care opportunities when they exist. Get your health fair blood test done now. The cost is very reasonable and there are no insurance or copay concerns. Look in the mirror and ask yourself this one question: What is it worth for you to be in control of your own health? The value that you place in your health care is the value that you will get out of your health!
I encourage everyone to sign up for the health fair and do all of the screenings. Then, discuss with your health care professional what your next step should be to live a healthy lifestyle. Invest your hard earned money wisely for your health care.
On another note — due to a recent computer glitch, most of my e-mail addresses were deleted. Would you please contact me by e-mail so that I will have your addresses, as I enjoy being able to keep in touch with my patients in any way that I can. My email address is: hillchir@kci.net.
A special blessing to our troops overseas and the families they leave behind. Yours in good health.
‘Does a dark lantern give out black light?’ asked my husband as if in delirium. He was reading a book I would have been enjoying if he hadn’t grabbed it. It is called 1776, being about London in that year, when Britain was losing its Empire of America. It’s by Justin Lovill, who ten years ago gave us an entertaining miscellany called Ringing Church Bells to Ward off Thunderstorms.
Anyway, my husband’s question concerned an incidental reference to a dark lantern, spelled lanthorn in the newspaper source quoted. It made me realise that I have never understood this apparatus. The spelling lanthorn is a piece of popular etymologising, based on lanterns almost always, before the 19th century I think, glazed with horn. Lanthorn was no semi-literate aberration, but a spelling used by respectable writers, including the co-author of the original Spectator (1711-12), Joseph Addison. Frederick Marryat, whom we always referred to as ‘Captain Marryat’, the author of The Children of the New Forest, still regarded in my young day as standard fare for children, happily used the spelling lanthorn in the 1840s.
Like lamp, lantern comes from lampein, the ancient Greek for ‘shine’. (I’ve mentioned before the 16th-century German Protestant Johannes Oecolampadius, who adopted a learned Greek version of his original name Hussgen or Hausschein.) The historical process that produced the Latin lanterna from lampein was by the derivative noun lamper acquiring the suffix of the Latin lucerna (‘a lamp’, implicitly a clay oil-lamp).
A dark lantern is simply one that is light-proof except for a shutter that can be slid open to shine a beam. While we’re at it, I was also in some confusion about muffled oars. Could the blades be wrapped to stop the sound of splashing? No, I find that the part which sits in the rowlocks is muffled. That part is called by some the loom, though others mean by loom the whole shaft, while Captain Marryat limits it to the part inboard and William Falconer, whose long poem The Shipwreck (amplified in 1764) is accompanied by a detailed diagram of a ship and its rigging, means by loom only the handle of an oar. It seems the lantern of technical language can be dark indeed.
NEW ORLEANS (AP) — BP was back in court Tuesday, trying to oust the man responsible for doling out billions of dollars in settlement money to businesses claiming they were hampered by the 2010 Gulf of Mexico oil spill.
It's the oil giant's latest legal effort to limit its losses from the nation's worst offshore oil spill. BP says the claims administrator, Patrick Juneau, failed to disclose that he worked on previous oil spill litigation for the state of Louisiana when he was hired to oversee settlement payouts.
Attorneys for Juneau told the 5th U.S. Circuit Court of Appeals that he hid nothing improper and his record of work for the state was public well before BP and others agreed to his hiring in 2012.
All sides hailed the settlement when it was approved in 2012. But BP later argued that Juneau was misinterpreting the settlement and paying claims to businesses that didn't deserve them.
U.S. District Judge Carl Barbier and the 5th Circuit ruled that, under the settlement BP agreed to, businesses do not have to prove they were directly harmed by the spill to collect money — only that they made less money in the three to eight months after the spill.
The U.S. Supreme Court also rejected an appeal from BP, and a settlement that BP once estimated would cost it nearly $8 billion now is expected to cost billions more.
Barbier rejected BP's arguments for removing Juneau last year, leading to Tuesday's hearing. The three-judge panel gave no indication when it would rule.
While BP has made various allegations of mismanagement and inefficiency against Juneau, the appellate hearing focused on an alleged conflict of interest.
BP attorney Theodore Olson acknowledged that Juneau had said he had been a consultant for the state attorney general after the April 2010 rig explosion at BP's Macondo well. But BP was unaware then of the extent of Juneau's role as "as a litigant, as an advocate."