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Diego Coca (El Salvador) wins a free kick in the defensive half.
Corner, Peru. Conceded by Juan Barahona.
Foul by David Rugamas (El Salvador).
Foul by Roberto Domínguez (El Salvador).
Yordy Reyna (Peru) wins a free kick in the attacking half.
David Rugamas (El Salvador) wins a free kick in the defensive half.
Foul by Miguel Araujo (Peru).
Renato Tapia (Peru) wins a free kick in the attacking half.
Foul by Marvin Monterrosa (El Salvador).
Attempt blocked. Renato Tapia (Peru) right footed shot from outside the box is blocked.
Attempt saved. Renato Tapia (Peru) right footed shot from outside the box is saved in the bottom right corner.
Attempt saved. Luis Advíncula (Peru) right footed shot from the right side of the box is saved in the bottom left corner. Assisted by André Carrillo.
Moisés Xavier García (El Salvador) wins a free kick in the defensive half.
Offside, Peru. Renato Tapia tries a through ball, but Christian Cueva is caught offside.
Attempt missed. André Carrillo (Peru) right footed shot from the centre of the box is too high. Assisted by Luis Advíncula with a cross.
Attempt saved. Yordy Reyna (Peru) left footed shot from a difficult angle on the left is saved in the centre of the goal. Assisted by André Carrillo with a cross.
Attempt missed. Alexander Callens (Peru) header from the centre of the box misses to the right. Assisted by Yoshimar Yotún with a cross following a corner.
Attempt saved. Christian Cueva (Peru) right footed shot from the left side of the box is saved in the centre of the goal. Assisted by Yordy Reyna.
Santos Ortiz (El Salvador) wins a free kick on the right wing.
Attempt missed. Yordy Reyna (Peru) header from very close range is too high. Assisted by Luis Advíncula with a cross.
Offside, El Salvador. Diego Coca tries a through ball, but David Rugamas is caught offside.
First Half ends, Peru 0, El Salvador 0.
Second Half begins Peru 0, El Salvador 0.
Substitution, El Salvador. Narciso Orellana replaces Tomas Granitto.
Substitution, Peru. Beto Da Silva replaces Edison Flores.
Luis Advíncula (Peru) wins a free kick on the right wing.
Foul by Juan Barahona (El Salvador).
Attempt missed. Renato Tapia (Peru) right footed shot from the centre of the box is too high. Assisted by Yoshimar Yotún following a set piece situation.
Offside, El Salvador. Roberto Domínguez tries a through ball, but David Rugamas is caught offside.
Attempt missed. Yordy Reyna (Peru) right footed shot from the left side of the box misses to the right. Assisted by Christian Cueva.
Attempt saved. Yoshimar Yotún (Peru) left footed shot from outside the box is saved in the top centre of the goal. Assisted by Beto Da Silva.
Offside, El Salvador. Moisés Xavier García tries a through ball, but David Rugamas is caught offside.
Foul by Santos Ortiz (El Salvador).
Corner, Peru. Conceded by Moisés Xavier García.
Offside, Peru. Yoshimar Yotún tries a through ball, but Christian Cueva is caught offside.
Santos Ortiz (El Salvador) wins a free kick in the defensive half.
Substitution, El Salvador. Gerson Mayén replaces Diego Coca.
Juan Barahona (El Salvador) wins a free kick in the defensive half.
Own Goal by Miguel Trauco, Peru. Peru 0, El Salvador 1.
Marvin Monterrosa (El Salvador) wins a free kick in the attacking half.
Attempt missed. Miguel Araujo (Peru) header from the centre of the box is just a bit too high. Assisted by Christian Cueva with a cross following a corner.
Substitution, Peru. Jefferson Farfán replaces Yoshimar Yotún.
Attempt missed. Jefferson Farfán (Peru) right footed shot from the centre of the box is too high.
Substitution, El Salvador. Jonathan Jiménez replaces Juan Barahona.
Delay in match Henry Hernández (El Salvador) because of an injury.
Substitution, Peru. Alexis Arias replaces Yordy Reyna.
Corner, Peru. Conceded by Rubén Marroquín.
Substitution, El Salvador. Óscar Cerén replaces Santos Ortiz.
Gerson Mayén (El Salvador) wins a free kick in the defensive half.
Attempt saved. Andy Polo (Peru) header from the centre of the box is saved in the top centre of the goal. Assisted by Jefferson Farfán with a cross.
Renato Tapia (Peru) wins a free kick on the right wing.
Marvin Monterrosa (El Salvador) is shown the yellow card for a bad foul.
Corner, Peru. Conceded by David Rugamas.
Attempt blocked. Jefferson Farfán (Peru) header from the centre of the box is blocked. Assisted by Christian Cueva with a cross.
Substitution, Peru. Aldo Corzo replaces Luis Advíncula.
Attempt missed. Miguel Araujo (Peru) header from the centre of the box misses to the left. Assisted by Christian Cueva with a cross following a corner.
Gerson Mayén (El Salvador) wins a free kick in the attacking half.
Substitution, Peru. Marcos López replaces Beto Da Silva.
Attempt blocked. Alexis Arias (Peru) left footed shot from the centre of the box is blocked. Assisted by Jefferson Farfán.
Attempt missed. Marcos López (Peru) right footed shot from the left side of the six yard box is close, but misses to the left.
Óscar Cerén (El Salvador) wins a free kick in the defensive half.
Offside, Peru. Aldo Corzo tries a through ball, but Jefferson Farfán is caught offside.
Offside, El Salvador. Marvin Monterrosa tries a through ball, but David Rugamas is caught offside.
Goal! Peru 0, El Salvador 2. Óscar Cerén (El Salvador) left footed shot from the centre of the box to the top left corner. Assisted by Marvin Monterrosa following a fast break.
Match ends, Peru 0, El Salvador 2.
Óscar Cerén (El Salvador) is shown the yellow card for excessive celebration.
Andy Polo (Peru) wins a free kick in the defensive half.
Foul by Jonathan Jiménez (El Salvador).
Attempt missed. Jefferson Farfán (Peru) right footed shot from the left side of the six yard box is close, but misses to the left. Assisted by Miguel Trauco.
Second Half ends, Peru 0, El Salvador 2.
A new trailer for 300: Rise Of An Empire has been unveiled – you can watch it by scrolling down the page and clicking ‘play’.
300: Rise Of An Empire will open in US cinemas on March 7, 2014. A UK release date has yet to be confirmed.
UpSource, a two-year-old customer management firm, took care to find the perfect location for its call centre, ultimately choosing North Sydney, N.S. Unfortunately, it seems the company picked less-than-perfect technology to support its employees.
Although North Sydney has a lot going for it – including an intelligent and educated population, according to UpSource’s vice-president of sales and marketing, Susan Cohen – the agents there had to deal with a rather stupid telecom system.
Without naming the vendor or the product, CTO Mark Burns said the platform had availability and reliability issues – problems that could impact UpSource’s chances for success. He said the firm “came to the unfortunate conclusion” that the system had to go.
After a year, UpSource replaced the poorly performing platform with Avaya Inc.’s Communication Manager for IP Telephony and its Call Management System. Avaya has “proven call centre technology…a strong convergence strategy and investment protection,” Burns said.
UpSource eventually found the right technology for its call centre, but not before it lost a year’s investment on an unsatisfactory system. So how can your enterprise avoid such an experience? Industry observers have some advice.
Mark Quigley, an analyst at Ottawa-based The Yankee Group Canada, suggested getting ruthless. “Today, particularly when you’re starting to look at IP telephony deployments, you do have a number of long-standing vendors that are very anxious to get your business. They’re all eager to get market share, to get the momentum going across their product lines.
Quigley pointed out that 65 per cent of a call centre’s costs come not from telecom or bricks-and-mortar infrastructure, but from human resources. Technology designed to aid employees – make them as efficient as possible – “has a pretty immediate impact on your operating expense,” he said.
Roberta Fox, president and senior partner of Fox Group Consulting in Markham, Ont., advocated a go-slow approach to purchases.
These days Fox Group is building a pilot virtual call centre for a B.C.-based company that plans to expand into Ontario. Rather than build a single call centre, this firm means to have operators at individual locations answer queries from customers. The system that Fox Group is designing would give customers a single number to dial even though agents would be distributed across the province.
“Yes, it’s going to cost time and effort and money, but we want to prove, before we start putting things in the stores in Ontario, that it’s going to work,” Fox said, adding that it’s also important for the enterprise to know what it wants before making the purchase.
Fox said UpSource could do worse than Avaya, explaining that predictive technology built into the company’s solutions help guide calls to the right operator at the right time.
But Quigley posited that Avaya trails a major IP sector competitor in one respect: “Certainly they haven’t banged the drum as loudly as Cisco has,” he said, mentioning Cisco Systems Inc.’s recent program to entice corporate Canada into buying IP telephony gear (see “Cisco’s remedy for TDM tedium,” page 15).
But just how diligent was the company during the selection process this time? It’s a case of once bitten, twice shy. In an e-mail to Network World Canada, UpSource said it was rushed into the decision to purchase the first platform, and advises others to take care. Before buying, visit firms that use the proposed system. Talk to customers with similar needs and see what they did.
Melania Trump, wife of Republican presidential candidate Donald Trump, is introduced during a campaign rally Monday, Feb. 8, 2016, in Manchester, N.H.
Wednesday, Dec. 7, 2016 | 1:02 a.m.
NEW YORK — While a few designers have made news saying they would not dress the future first lady, Carolina Herrera said she'd be honored if Melania Trump wore one of her outfits.
The famed designer spoke about Trump on the red carpet before she got an honor of her own Monday night from the Women's Leadership Council at Lincoln Center.
Who might dress the wife of President-elect Donald Trump has become an issue after designers Sophie Theallet and Tom Ford, who have both dressed first lady Michelle Obama, said they wouldn't do so for Mrs. Trump, a former model.
But when asked if she would, Herrera said, "Of course I will, as the first lady of this country I will. Of course."
She added, "It is an honor to dress the first ladies of the country and it's something to do for the United States. It's not for myself. It's for the public."
Obama has worn Herrera while in the White House.
Herrera was lauded for her 35 years of fashions at the event by Emmy Rossum and Seth Meyers, among others. Diana Ross sang a mini-concert in Herrera's honor, including hits like "Ain't No Mountain High Enough" and "I'm Coming Out."
The "Shameless" actress said Herrera, whom she called "the chicest women alive," was the first to design for her on the red carpet, and over the years, helped her get out of her comfort zone.
"She persuaded me to embrace increasingly bolder and brighter prints," Rossum said. "She dared me to stand out."
Rossum said she excitedly called Herrera to design her gown for her upcoming wedding.
"I knew without question that only she could make the wedding dress of my dreams, and she has approached that task with the same care, elegance and enthusiasm that only she can," Rossum said. "I couldn't be more honored at the thought of wearing her dress on my big day."
Meyers' wife also wore Herrera for their wedding. On the day, the late night comedian recalled how his wife came down with food poisoning and had to go to the hospital, but rallied for the ceremony.
"I was still concerned as to how she would look as she walked down the aisle, because I have to be honest, she did not look great in the hospital," he said to laughs. "It was problematic, because I put on the tuxedo, I looked fantastic."