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Sat Receiver: How to Set Up Enigma2 and VU+ Solo² with CyberGhost via OpenVPN	The digital HDTV satellite receiver 'VU+ Solo²' is based on Linux and can be used with your CyberGhost account with an OpenVPN installation if the following requirements are met:Most recent firmwareInstalled OpenVPN plug-in for the receiverLinux operating system (PC)A CyberGhost accountInfo:Here's how to create a CyberGhost account onlineInfo:How to manage your CyberGhost accountA CyberGhost subscriptionInfo:How to purchase or upgrade a subscriptionInfo(only prepaid subscribers):Enter activation keyDisclaimer:Please keep in mind that, although the technical process is as thoroughly documented as possible, you need to have at least some technical understanding. There's always a chance for an overseen mistake and/or things being changed whilst the article may not yet have been updated.Step 1Visit yourCyberGhost VPN online accountand log in with your CyberGhost Username and PasswordClick on the "VPN"section from the left-side menuSelect"Configure Device"Now create your server configuration, as described below :Protocol :Open VPNCountry :Since native protocol connections may only be used with exactly one server you now have to choose the country you want to surf from; the server to be used in this country will be chosen by CyberGhost automatically.Server group :Choose the server group and the OpenVPN protocol (UDP or TCP) you want to useOpenVPN UDPallows higher speed than the TCP version but can result in broken downloads in some cases. This is the default setting.OpenVPN TCPallows more stable connections than the UDP version but is a bit slower. Choose this version, if you have recurrent connection issues such as sudden disconnections.Once the desired parameters are chosen, save them with"Save Configuration"To view theOpenVPNcredentials that are generated for you on the configuration dashboard, go again to the"VPN"section and press the"View"button associated with your configuration.After setting up your connection preferences, please take note of the following:Server Group :This is the address of the country (server) you want to be connected with, e.g. '12345-1-ca.cg-dialup.net'. This address changes with every country you have chosen in the step before. The actual single server to be used will be chosen automatically by CyberGhost.Username :A solely for this protocol generated user name.This is NOT your regular CyberGhost account user name, it's used only to authenticate with our servers via Manual Configurations.Password :A solely for protocol usage generated password.This is NOT your regular CyberGhost account password, it's used only to authenticate with our servers via Manual Configurations.Pre-Shared KeyOnce done, please download the configuration file. For that click on"Download Configuration"and download the config file to your computer (it's recommended that you create a special folder for the config, somewhere accessible like your Desktop andExtract/Copy thecontents of the .zip file there).Important :please keep your username and password obtained during the configuration process at hand, you will need them later in the setup.Now, the saved config is a ZIP file, which contains the following single files:ca.crt:This is the certificate of the certification authorityclient.crt:This is the user certification fileclient.key:This is your private key fileopenvpn.ovpn:This is yourOpenVPNconfiguration fileOnce you unzip all single files to a computer and rename the file 'openvpn.ovpn' to ‘CyberGhost.conf’.If you need to change the country to surf from, you must re-configure the location (select a different country) to use in your account management, download the new config file, unzip it and rename the new OpenVPN file to 'CyberGhost.conf'.Step 21. To be able to log in automatically, save your user name and password in a file called ‘pas.key’. For this you need to have access to a Linux computer where you type the following command in a terminal window:sudo nano pas.keyType in your credentials (one in each line):UsernamePassword#First line is a generated username and the second line is a generated password.Save your changes with ‘CTRL+O’ and leave the nano editor via ‘CTRL+X’2. Next, open the configuration file ‘CyberGhost.conf’ by typing :sudo nano CyberGhost.confExtend the line ‘auth-user-pass’ …[...]auth-user-pass[...]… with the path to your credentials file:[...]auth-user-pass /etc/openvpn/pas.key[...]3. Connect to your device through the Telnet and enter the following command:opkg install openvpnWhen setup is complete, reboot the device.4. Connect to your device through the FTP or SSH, and create a new folder namedopenvpnin/etc/path. After that, copy both files (‘CyberGhost.conf’ and 'pas.key') along with all certificates and key files from the downloaded ZIP file into the OpenVPN folder ('etc/openvpn') on your VU+.5. Start the OpenVPN on theMenu >Setup >System >Network >OpenVPN Setup >Press Green To Start OpenVPN.	https://support.cyberghostvpn.com/hc/en-us/articles/213271089-Sat-Receiver-How-to-Set-Up-Enigma2-and-VU-Solo-with-CyberGhost-via-OpenVPN
How to troubleshoot streaming issues on IOS?	If you're having problems with certain streaming services while using CyberGhost, please follow these troubleshooting steps :1. Try to disconnect and reconnect to the dedicated streaming profile to get a new IP Address;2. Open theSettingsmenu on your IOS device and head toGeneral -> iPhone Storage. Locate and tap onNetflix (or the respective streaming platform; eg: Amazon Prime US or BBC iPlayer):3. Press onOffload Appand afterwards onDelete App;Proceed with restarting your IOS device and clear your browser's cache as well;Open your iPhone settings;Tap on Privacy and disable Location services;Go back to iPhone settings and tap on Safari;Tap on Clear History and Website Data;Tap on Advanced;Tap on Website Data;Tap on Show All Sites and then Tap on Remove All Website Data;Restart your iPhone;Start Cyberghost and connect via theOptimized server for Netflix US.For any other questions or concerns, please reach out to the Support Team at:support@cyberghost.ro.The entire Support Team is ready to assist.	https://support.cyberghostvpn.com/hc/en-us/articles/360022254699-How-to-troubleshoot-streaming-issues-on-IOS
Unable to connect on my iPhone or iPad	There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstReset your Wi-Fi network settings (only if using Wi-Fi):All your Wi-Fi networks and passwords, cellular settings, will be removed and default Wi-Fi settings restored. This includes VPNs and APN you've set up.1. In your Settings app, tap “General.”2. On the General settings page, tap “Reset.”3. On the Reset page, tap “Reset Network Settings”4. If you have a passcode set up, you’ll be asked to enter it.5. And when asked to confirm your action, tap“Reset Network Settings.”6. Also, launch the Settings app from the Home screen and navigate to Wi-Fi. On the right side of your wireless network field, tap on the 'i'button to view the settings for the network.7. Tap "Renew Lease" at the bottom of the settings pane to reset your device’s IP address and to refresh your connection. Reboot the device after that.Try different locations.Due to a series of factors, one location may offer a more stable connection than others.Restart your device.Sometimes restarting your device will do the trick.Try switching the protocol to WireGuard®:1. Start your Cyberghost App and tap onSettings:2. Tap theVPNtab :3. Tap on Protocol and chooseWireGuard® :Alternate between Wi-Fi and mobile data:Switch to mobile data if you are using Wi-Fi.Switch to a Wi-Fi network if you are using mobile data.Disable Low Power ModeGo toSettings > Batteryand check if the Low Power mode is turned on.Turn ON and OFF Airplane Mode(if you are on a cellular network, place your phone in airplane mode, wait 30 seconds, then disable airplane mode)Swipe up from thebottom of the screento bring upControl Center. Tap theAirplane Mode buttonDisable Low Data ModeWi-FiOn your iPhone or iPad launch Settings and go to Wi-Fi settings. Once you are on the Wi-Fi page tap on the ‘i’ button next to your connected network’s name. On the next screen turn off the toggle for Low Data Mode.CellularLaunch Settings and go to Mobile Data. Once you are on the Mobile Data screen tap on Mobile Data Options. Turn off Low Data Mode.Remove potential safety Security or Parental controls from your router.Some ISPs usually equipped their routers with parental/security controls enabled by default. Log in to your router, look for the "Security" tab and see if any security features or parental controls are turned on.Reboot your router/modem.1. Unplug power cables from modem and router2. Wait 30 seconds, plug modem in3. Wait 30 seconds, plug router in4. Wait 30 seconds, the network is now refreshed.If you have a router/modem combo, just unplug that device.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016688239-Unable-to-connect-on-my-iPhone-or-iPad
How to create a CyberGhost Account	You start account creation directly on theCyberGhost Account Management page. For that click on 'New to CyberGhost VPN?Sign up now' located on the right side of the page:In the next window please enter the following data:Your e-mail:You need an e-mail to be able to use a CyberGhost subscription across multiple devices. In youronline account managementyou can change the e-mail at any time you want.Your Password:A password is also needed to log-in to the CyberGhost network. As the e-mail can be changed in your online account page at any time you want. Make sure to write the password again in the box labeled with "Retype your password" to avoid any typos.IMPORTANT: Your password must meet all the following conditions:At least 8 characters and maximum 32 charactersLetters: lowercase and uppercaseNumbers: 0-9At least one special character ! @ # $ % ^ & * ? ~ - _ ( )	https://support.cyberghostvpn.com/hc/en-us/articles/5382058040988-How-to-create-a-CyberGhost-Account
Cyberghost VPN CLI commands on Linux	The CyberGhost CLI VPN application runs on a command-based system in the terminal window.Please note that when running the command :sudo cyberghostvpn --helpyou can see the list of all available commands.Install CyberGhost VPN :sudo bash install.shQuick connection :cyberghostvpn --country-code US --connectGet country-code list for regular web traffic :cyberghostvpn --traffic --country-codeTo view the full list of available commands :cyberghostvpn --helpShow P2P (Torrent) country list :cyberghostvpn --torrent --country-codeShow list of All Streaming Services :cyberghostvpn --streaming --country-codeCheck if VPN is running :cyberghostvpn --statusRemove / uninstall :cyberghostvpn --uninstallCheck your public IP :curl ifconfig.ioDisconnect from the VPN server :cyberghostvpn --stopSelect OpenVPN as the connection protocol :cyberghostvpn --country-code US --openvpn --connectSelect WireGuard® as the connection protocol :cyberghostvpn --country-code US --wireguard --connectTCP connection :cyberghostvpn --country-code US --tcp --connectUDP connection:cyberghostvpn --country-code US --udp --connectFor any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016669140-Cyberghost-VPN-CLI-commands-on-Linux
Unable to connect on Linux ?	There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Here is what you should try at first:Restart the networking serviceDebiansudo service network-manager restartRHEL and CentOSsystemctl restart NetworkManagerTry connecting with WireGuard® protocolsudo cyberghostvpn --traffic --country-code US --wireguard --connectsudo cyberghostvpn --streaming 'Netflix US' --country-code US --wireguard --connectsudo cyberghostvpn --torrent --country-code US --wireguard --connectTry different server locations.Due to a series of factors, one location may offer a more stable connection than others.Reinstall the application:Type the following command to remove the app:sudo cyberghostvpn --uninstallReinstall the app following our tutorialhereRemove potential safety Security or Parental controls from your router.Certain ISPs usually equip their routers with parental/security controls enabled by default. Log in to your router, look for the "Security" tab and see if any security features or parental controls are turned on.Disable IPv6 support. Please find below our how-to guides:From the TerminalFrom Network SettingsReboot your router/modem.1. Unplug power cables from modem and router2. Wait 30 seconds, plug modem in3. Wait 30 seconds, plug router in4. Wait 30 seconds, the network is now refreshed.If you have a router/modem combo, just unplug that device.Use the manual connection method:If the issue remains, try connecting using themanual connection method.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016665760-Unable-to-connect-on-Linux
Troubleshooting VPN connection on Linux	There are a number of factors that could contribute to why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Here is what you should try at first:Change the default protocol.For the CyberGhost Linux CLI app, you will find 2 protocols available: OpenVPN and WireGuard. If you have experienced an unstable connection, switch to WireGuard and see if the problem persists:OpenVPN :cyberghostvpn --country-code US --openvpn --connectSelect WireGuard® as the connection protocol :cyberghostvpn --country-code US --wireguard --connectTCP OpenVPN :cyberghostvpn --country-code US --tcp --connectUDP OpenVPN :cyberghostvpn --country-code US --udp --connectTry different server locations.Due to a series of factors, one location may offer a more stable connection than others.Reinstall the application:Type the following command to remove the app:sudo cyberghostvpn --uninstallReinstall the app following our tutorialhereRemove potentialsafety Security or Parental controls from your router.Certain ISPs usually equip their routers with parental/security controls enabled by default. Log in to your router, look for the "Security" tab and see if any security features or parental controls are turned on.Disable IPv6 support. Please find below our how-to guides:From the TerminalFrom Network SettingsReboot your router/modem.If the connection remains unstable, try connecting using the manual connection option:How to Set Up OpenVPN on Linux MintHow to Set Up OpenVPN on Linux UbuntuFor any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360013664040-Troubleshooting-VPN-connection-on-Linux
How to watch Netflix with CyberGhost VPN?	To access Netflix content with the help of ourdedicated profiles for Streamingwhile connected to CyberGhost VPN, please ensure that you meet the following requirements:1. Sign Up for an account with Netflix \| Registerhere.2. Ensure that you connect to our specially designed streaming servers for Netflix.Windows \|Mac \|Android \|iOS \|Linux3. Check that you have successfully connected to CyberGhost VPN \|How to ensure that CyberGhost VPN is working ?If Netflix reports that you are not in the service area after fulfilling the above-mentioned requirements, here are some main issue that we have noticed and may occur when streaming with Netflix:Jump to...Content loads but does not playYou seem to be using an unblocker or a proxyThe Netflix library does not changeNetflix Site errorNetflix content is loading, but not playingShould this happen on your device, try this:Change the defaultprotocolused on the CyberGhost app.Clear your browser's cacheif you are streaming via the browser.Open the Incognito (Private Browsing) mode on your browser and go to the streaming website there.Restart your device and try again.Reset the router.Remove parental/security controls on your router.Change the default DNS on your router.Whoops, something went wrong... You seem to be using an unblocker or proxyVarious reasons may be responsible for this error. If you get this error, please try this:Clear your browser's cacheif you are viewing Netflix via the browser;Uninstall and reinstall the Netflix app if you are using their app;Try to disconnect and reconnect to the dedicated Netflix streaming server and try again;The Netflix library does not switch - you see the same content after logging in to our serversIt is important to mention that in European countries, the switch to the Netflix library will be delayed as a result of the new Netflix policy. If you are physically located in France and connect to our server in Germany to watch the German version of Netflix, it will take some time for the Netflix content to change.You can check the new Netflix policyhereIf you connect to the server outside the EU and keep getting the same content, reinstall the Netflix application or clear the browser's cache.Netflix Site ErrorIn some cases, Netflix is unable to respond to connection requests via the VPN. In such cases, log out of our server, log into your Netflix account, and then log back into our dedicated Netflix streaming server.Refresh your browser and try again.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016573419-How-to-watch-Netflix-with-CyberGhost-VPN
Watching BBC iPlayer with CyberGhost VPN	This guide will show you how you can watch BBC iPlayer with CyberGhost VPN.CyberGhost VPN is fully compatible with BBC iPlayer. Connect to one of our dedicated servers for streaming to watch BBC iPlayer on any network and device.To access BBC iPlayer with CyberGhost VPN, you will need:An active BBC iPlayer account.An active CyberGhost VPN account.To stream BBC iPlayer with CyberGhost VPN, follow these steps:Start CyberGhost VPN andexpand the screen so you can view the full menu.Open theFor streamingtab.Connect to our server for streaming BBC iPlayer.Tip:use the search bar for quick server discovery by country or service.If you need help finding these servers on your device, see our guides for all major operating systems:WindowsMacAndroidiOSLinuxNow you know how you can watch BBC iPlayer with CyberGhost VPN on your device!Note:In case you still encounter difficulties accessing BBC iPlayer after following these steps,double-checkyou’re connected to the VPN.If you get a notification from BBC iPlayer that you’re not in the service area after following the steps above, please check our streaming troubleshooting guidehere.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016546840-Watching-BBC-iPlayer-with-CyberGhost-VPN
Unable to connect to CyberGhost VPN servers	Various internal and external factors play a role in the process of establishing a VPN connection, such as the network preferences of your device, the protocols used on your network, other software, the type of network (home, public, mobile data), and so on.Should you encounter connection problems on any of these devices, check our guides below:Troubleshooting VPN connection on WindowsTroubleshooting VPN connection on MacTroubleshooting VPN connection on AndroidTroubleshooting VPN connection on iOSTroubleshooting VPN connection on Linux appSome general recommendations if you are unable to connect are also given below. After following each set of instructions, check to see if the problem persists.Try different server locations.Log out of your account in the application and log back in. Try logging in again.Temporarily disable potentially antivirus/firewall software or any other possible interfering apps. In some cases, they interfere with VPN connections. Then they try to connect again.Remove the application, reboot your device, and install the VPN client again. Now try logging in again.Please try to connect using a different connection protocol.Remove parental/security controls on your router.Reboot your router/modem.Alternatively, you can also try to connect a different device on the same network. Doing so will let you know if it is a networking or device problem. For instance, if you cannot connect the Android device, check with your PC to see if you can connect. And if they are both failing to establish a connection, then the issue is with your home network. However, if your PC can connect, something is wrong with the setup on your phone.Whichever is the case, feel free to contact our Customer Support team via live chat or e-mail and they will assist you!via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360013738039-Unable-to-connect-to-CyberGhost-VPN-servers
How to purchase a subscription	You can order CyberGhost directly from theCyberGhost homepage, from a newsletter, an affiliate or through various special promotions. Either way the order process takes place online, where you first decide for the payment interval (e. g. monthly or yearly).For monthly plans, the Money Back Guarantee is 14 days, whereas the yearly subscriptions they are covered by a 45 day Money Back Guarantee in case you are not satisfied.Scroll down the page to the lower part of the website.In order to use a CyberGhost subscription you need a CyberGhost account. Depending on whether or not you already have one, the next steps are slightly different:Existing customer:In order to renew, upgrade or extend your CyberGhost subscription please login to yourOnline Account Management pagefirst. Once done you will see your account data and the remaining run-time of your current CyberGhost subscription (if existing). After purchase the new subscription will be added as additional time on top of any remaining days.For an account recovery, please clickhere.New customer:If you are new to CyberGhost or want a new account, please enter a valid email address, needed for payment confirmation, invoice and account data delivery.After the purchase is complete, new users will have to set up their password (please check below).Now decide for a payment method, enter your e-mail address and click on'Complete your purchase'and enter your payment details. Payments will be processed by a third party service to avoid privacy breaches based on common data bases. Click on'Next'.All personal data such as credit card number, PayPal account, names, etc. will stay private with the payment provider and never be submitted to third parties, not even to CyberGhost itself.On the next page check your details andacknowledge that you buy a subscription with recurring payment cycles. Click on 'Next'.Some special conditions (e. g. half the price) areonly valid for the first payment, while the next payments will reflect the regular subscription price.After the payment process ended successfully you will receive aconfirmation emailwith yourinvoice(this is where you will find the reference number as well - please always submit this number, if you have questions regarding your purchase such as asking for a refund or an account recovery) and you will be asked toset up a passwordfor yournew CyberGhost web-account.Finally, you will be redirected to your CyberGhost web-account to startinstalling the app on your favorite devices:Using native VPN ProtocolsTo use your CyberGhost subscription with a native protocol such asOpenVPNit is mandatory to first visit yourOnline Account Management page, manually add a new device and create another new pair of login data, solely meant for native protocols.Once done you can start configure your connection details as described in the various instruction manuals for VPN connections ondifferent platforms.	https://support.cyberghostvpn.com/hc/en-us/articles/213650885-How-to-purchase-a-subscription
CyberGhost VPN’s Refund Policy	CyberGhost VPN’s refund policy is as follows:For 1 month subscriptions we offer a14-day money-back guarantee.For subscriptions of 6 months or longer we offer a45-day money-back guarantee.This means that within 14 or 45 days of your purchase you can request a refund. To request a refund, please contact our Support Team. You have 3 options:Via e-mail tosupport@cyberghost.roVia ticket athttps://support.cyberghostvpn.com/hc/en-us/requests/newVia our 24/7 Live Chat by clicking on the button in the lower right cornerYou should have your purchase Order Number or Reference Number at hand, so that our Support Team can find your account quicker. Check your invoice to find all the details.Note: If you purchased a CyberGhost VPN subscription as an in-app purchase via the App Store or iTunes, CyberGhost VPN's money-back guarantee does not apply. Instead,you will need to request a refund through the App Store, which issued solely at the discretion ofApple Support.Similarly, if you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy.Keep in mind thatdisabling automatic renewalwill not initiate a refund request.	https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy
What payment methods do you offer ?	CyberGhost VPN partners with different third party Internet sellers. Here you need to check with the respective seller, which payment methods are supported. Your personal data like credit card number or PayPal account will always be stored solely by the respective third party seller and is in no way connected to a CyberGhost VPN account or available to CyberGhost S.R.L. in general. Neither will the payment partner get any data about the account, an activation code might be connected to.Currently, we accept PayPal, Credit Cards, Cryptocurrency, and other payment methods.At any time, you can always go to ourorder pageand start following the necessary steps to make a payment for the subscription - the available payment methods will be listed after you select your favorite plan.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360013667240-What-payment-methods-do-you-offer
Why am I not able to make a payment ?	Payments may fail for a number of reasons. Here are some tips that may help:Credit CardPlease note:in order to avoid multiple fees or a temporary hold on your funds,do notattempt to make a purchase repeatedly.To begin with, check with your bank to see if they have any information about the failed transactions and the status of your account. Make also sure your bank authorizes international payments.Should you have tried to pay with a credit card but your account is still not active, there are a few common causes for this:Incorrect information - all information you provide during payment must match your credit card information;Your credit card does not have the funds to make this payment;Your card has expired;Payment may also fail due to the detection of fraud. Typically, this happens when you try to complete the payment while connected to a VPN or using a proxy. The fact that you have an unusual IP address (for example, an IP address from a different country than the one where your credit card was issued) can also be the cause.The transaction was rejected by the issuing bank. You can contact your bank and authorize future payments.PayPalIf paying by Paypal, make sure do add to add some sort of card, debit, or credit to your Paypal account in order to complete the purchase.BitPayHave you tried to make a payment with BitPay but your account is still inactive? Your transaction may not be confirmed yet - you should give it a bit more time.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360013734659-Why-am-I-not-able-to-make-a-payment
How can I be sure that CyberGhost VPN works ?	Not sure if CyberGhost VPN really changed your IP address ?Take our Privacy testhereand find out if your sensitive data isProtectedorExposed.Jump to...IP Leak TestRun a DNS Leak TestCheck the steps below to ensure that your online experience is secure and that no private information is exposed.Check the status of the connection in the App1. Connect to CyberGhost VPNThe home screen of your CyberGhost application provides the first sign that a successful VPN connection has been established.2. Make sure your connection is properly configured, check if your status is 'Protected'on our website.Should you be connected to one of our servers but your status is 'Exposed', please refer to the following steps to ensure that your connection is secure.To stop your connection from leaking, follow these tutorials :1.Disable IPv62.WebRTC leak preventionDNS leak testGo to thispageto perform the DNS leak test.As with the IP test, a DNS test should display only one DNS server address from the same location.You will also see a notification saying 'Protected'For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/213894425-How-can-I-be-sure-that-CyberGhost-VPN-works
What is Peer-to-Peer ( Torrents ) traffic ?	We allow P2P traffic via our P2P special servers. No further adjustments are required in our applications to securely connect to the P2P servers, as your P2P and normal traffic is already protected.Peer to Peer (P2P) refers to a self organized network, in which each connected computer has equal rights and functions at the same time as a server and a client.One thing that can be accomplished by such a network isfile-sharing(another one is for example VoIP like Skype), where each downloader automatically turns into an uploader for other downloaders.To access a P2P network one needs a dedicated application, based on different prior conditions, depending which P2P technology you decide to use.Broadly known names are for example 'BitTorrent'‚ 'qBTorrent'‚ 'BitComet‘, uTorrent'‚ 'eMule‘ and Vuze.Peer to Peer filesharing is most commonly known for its role in howTorrentswork.This type of file sharing can be is very effective, allowing for greaterdownload speedsas opposed to downloading from a website (which usually stores files on an actual server).Peer to Peer is not prone to beinglimitedby any particularfile hosting serviceand part of its efficiency has to do with the fact that each downloader can also be an uploader, even if they haven't finished downloading the entire file(they can instantly start uploading any parts of the download they already have).However,Torrent Trackerscan be blocked in certain countries and in some areas, evendownloading Torrents (regardless of the nature of the file) is frowned upon.CyberGhostoffers a wide range of servers which supportP2P trafficand allow you to Download Torrents with full Anonymity (your IP will be hidden as it's changed to the VPN Server's IP and all of your traffic isencryptedwithAES 256-bit Encryption).In order to learn how to use CyberGhost's Torrent Optimized servers, please consult these comprehensive articles:Windows - How to connect to Torrent-Optimized ServersMacOS - How to connect to Torrent-Optimized ServersFor any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/214479345-What-is-Peer-to-Peer-Torrents-traffic
Cannot Send Email while Connected to CyberGhost VPN	If you are unable to send emails while connected to a VPN server, it might be that CyberGhost VPN has blocked your email provider’s TCP port 25. Port 25 is the default SMTP port that enables transfers between email servers. In recent years, internet service providers and email providers have started blocking port 25 as a security measure because of the prevalence of email-based attacks associated with the port.To solve this issue, please adjust your CyberGhost VPN settings.macOSOn macOS, please follow these steps:Open CyberGhost VPN.Click on the cog icon in the upper right corner.SelectPreferences.EnableAllow access to devices on local network.Note: TheAllow access to devices on local network featureis only available with the IKEv2 protocol. You can change the protocol underPreferences.iOSOn iPhones and iPads, please follow these steps:Open CyberGhost VPN.Tap on the cog in the upper right corner.SelectVPN.ToggleAllow access to devices on local networkon.AndroidOn Android, please follow these steps to exclude your email app from the VPN tunnel. Please keep in mind that any traffic through your email app will not be encrypted.Open CyberGhost VPN.Tap on the cog in the upper right corner.SelectVPN.Go toApp Split Tunnel.TapMode.SelectCustom rules.Uncheck the box next to your email app.WindowsOn Windows, please follow these steps to exclude the domains associated with your email provider from the VPN tunnel. Please keep in mind that any traffic through these domains will not be encrypted.Open CyberGhost VPN.Go toSmart rules.Go toExceptions.Toggle the button underMake exceptionson.Enter the domains associated with your email providers.Note: You might need to enter the SMTP, POP, and IMAP domains to the exception list. This option is only available with the OpenVPN protocol.Need assistance? Contact our Customer Support team:via email atsupport@cyberghost.rovia online request athttps://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live Chat by clicking the Support button below	https://support.cyberghostvpn.com/hc/en-us/articles/13130528470812-Cannot-Send-Email-while-Connected-to-CyberGhost-VPN
Change DNS Settings on Windows	This guide will show you how you can change DNS settings on your Windows device.The Domain Name System (DNS) translates domain names into IP addresses, enabling your browser to load the correct pages.Normally, you use your internet service provider’s (ISP) DNS servers for this. However, you can manually change DNS settings for better security or faster connections.Note: While you’re connected to CyberGhost VPN, your DNS queries are by default redirected and encrypted through our DNS servers. To change DNS settings, disconnect from the CyberGhost VPN server first.Jump to...Change DNS Settings on Windows 11Change DNS Settings on Windows 10, 8 & 7Change DNS Settings on Windows 11Go toSettings.SelectNetwork & internet.Select Wi-Fi or Ethernet depending on your connection.UnderDNS server assignment, selectEdit.From the drop-down menu, selectManual.Turn on the IPv4 toggle switch.UnderPreferred DNS, enter your desired address.Change DNS Settings on Windows 10, 8 & 7Open the Windows Start menu.Click on the gear icon to open theSettingsmenu.SelectNetwork & Internet.EnableUse the following DNS server addresses.UnderPreferred DNS server, enter your desired address.Afterwards clickOKto save your changes.	https://support.cyberghostvpn.com/hc/en-us/articles/10512734670620-Change-DNS-Settings-on-Windows
What Is CyberGhost VPN Leak Protection?	CyberGhost VPN’s leak protection feature is built for better digital security on macOS. When your Mac connects to an attacker-controlled malicious access point - which could include untrusted Wi-Fi networks in airports or cafes - your device may leak traffic in cleartext. Enabling CyberGhost VPN’s leak protection will automatically push all macOS traffic through the VPN, giving you greater safety against data leaks.Note:By default, certain macOS features such as AirDrop and AirPlay were engineered to operate outside the VPN. Leak protection will route these features through the VPN for added security, but they may not work as expected.Jump to...Enable Leak ProtectionAllow Access to Devices on Local NetworkEnable Leak ProtectionNote: Make sure you are using the latest version of the CyberGhost macOS app. At the moment, leak protection is not compatible with the WireGuard® protocol.On the app, click the cog icon in the upper right-hand corner.ClickPreferences...Under theGeneraltab, toggleLeak Protectionon.If you don’t see theLeak protectionfeature, ensure yourVPN Protocolis set to IKEv2.Allow Access to Devices on Local NetworkTo keep you safe from data leaks, using the VPN will disconnect you from other devices on your Wi-Fi network. If you trust your network, you may choose to remain connected to these devices by enablingAllow access to devices on local network.To enableAllow access to devices on local network:On the app, click the cog icon in the upper right-hand corner.ClickPreferences...Under theGeneraltab,toggleAllow access to devices on local networkon.	https://support.cyberghostvpn.com/hc/en-us/articles/9912617679644-What-Is-CyberGhost-VPN-Leak-Protection
Unable to connect on Windows ?	There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstResetting your computer’s Internet Protocol (TCP/IP) settings to default can solve some connectivity issues.1. Opencmd.exe as administratorand run these commands one by one :ipconfig /releaseipconfig /flushdnsipconfig /renewnetsh winsock resetnetsh interface ipv4 resetnetsh interface ipv6 resetnetsh winsock reset catalognetsh int ipv4 reset reset.lognetsh int ipv6 reset reset.logRestart your computer and check if the issue persists.If you still can't connect, here is what you should try further :Change the "Automatic selection" option used on the CyberGhost VPN application.To do so, launch the CyberGhost application, visit the Settings tab, look for the VPN protocol, and choose between OpenVPN or IKEv2.Try different server locations.Due to a series of factors, one location may offer a more stable connection than others.Restart your device.Sometimes restarting your device will do the trick.Reinstall the application.Uninstall the app, reboot your device, and install the app again. Then try connecting again.Disable IPv6 support. Please find below our how-to guide:How to disable IPv6 on WindowsTemporarily disable any applications that may interfere.Certain apps that can gain control of the network on your device may interfere with the VPN connection of CyberGhost. Your VPN connection might be blocked by a firewall, antivirus, or anti-spyware program.Remove potential safety Security or Parental controls from your router.Some ISPs usually equipped their routers with parental/security controls enabled by default. Log in to your router, look for the "Security" tab and see if any security features or parental controls are turned on.Repair virtual network card using the CyberGhost VPN function.Conflicts with other software can disable or damage CyberGhost's virtual network card.To do that, launch the CyberGhost VPN app and go toSettings (the Cogwheel icon) -> CyberGhost VPN -> Repair Virtual Network CardReboot your router/modem.1. Unplug power cables from modem and router2. Wait 30 seconds, plug modem in3. Wait 30 seconds, plug router in4. Wait 30 seconds, the network is now refreshed.If you have a router/modem combo, just unplug that device.Should the connection problems persist, please contact us :via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016429900-Unable-to-connect-on-Windows
TAP driver error	For Windows systems, the TAP adapter is in charge of managing VPN connections for the OpenVPN.If an error occurs with the TAP adapter, the easiest solution is to restart the TAP adapter.Disable and re-enable TAP adapter1. Go to Control Panel -> Network and Sharing Center -> Change Adapter Settings.2. One of the local area connections will have an under-name'TAP-Windows Adapter V9'3. Disable it and enable it again. Try to connect now.Should the issue persist, uninstall the TAP driver, and then reinstall CyberGhost VPN.Uninstall TAP adapterPress theWindows+Rkeys to open theRundialog box.Enter the following text, then press the Enter key :devmgmt.mscIn theDevice Managerwindow, double-clickNetwork adaptersto expand it.Right-click TAP-Windows Adapter V9 and select Properties.If you cannot find TAP-Windows Adapter V9 under Network Adapter, on the top menu bar, click View > Show Hidden Devices.On theDrivertab, clickUninstall.Check 'Delete the driver software for this device', and clickOKto continue.Install TAP adapterGo to this download link:Windows 10 -https://build.openvpn.net/downloads/releases/tap-windows-9.24.2-I601-Win10.exeWindows 7 -https://build.openvpn.net/downloads/releases/tap-windows-9.24.2-I601-Win7.exeRight-click the TAP-Windows 'exe' and selectRun as administrator.Restart Windows after installing the driver.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016431900-TAP-driver-error
.NET Framework issues	First, make sure that the version of Windows running on your device is fully up-to-date. You can also consult the Windows Update Troubleshooting GuidehereInstalling .NET FrameworkCyberGhost VPN requires.NET 4.6to be installed.Ensure that you have the proper version of .NET software running on your Windows. If the installation of .NET starts and fails during setup, follow the steps below to try the offline installer :Reinstalling .NETFollow the below steps to fix this issue:1.UninstallCyberGhost VPN.2. Run a full .NET Framework cleanup using the tool providedhere3. Restart your device.4. Install .NET framework from the URL provided below:Microsoft .NET Framework 4.6- Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1Microsoft .NET Framework 4.8- Windows 10Updating .NET frameworkFor the latest version and NET framework support for your operating system, please refer to the followinglinkFor any additional information or concerns - get in touch with us. We can handle your requests in English, German, French, and Romanian.via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016606160--NET-Framework-issues
Having problems with Windows 10 ?	This is quite common and happens with more programs that use components that have changed their configuration or entirely during the upgrade.Try to remove CyberGhost using the Windows Control Panel uninstaller, or a utility uninstaller.Make sure to keep the antivirus and firewall off during this and the following steps :Change the compatibility mode for the setup program. Right-click on the *.exe file, choose properties\ Compatibility, and under Compatibility choose Windows 8.Run the setup executable with elevated privileges (right-click on it\ run as administrator...). During the setup, make sure to accept and install all necessary components that the setup will prompt you to install.If this does not help, please email us a couple of screenshots of the errors you get so that we can investigate them.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016456319-Having-problems-with-Windows-10
How to configure Windows Firewall to unblock CyberGhost?	This is how you configure your Windows Firewall in case you suspect it blocks CyberGhost from working correctly :1. Add the following 6 rules in your Windows firewall :3 outbound rulesDashboard.exe(available in the CyberGhost VPN program directory: c:\Program Files).Dashboard.Service.exe(available in the CyberGhost VPN program directory: c:\Program Files)OpenVPN.exe- must add x64 and x86 .exe files available in the sub-folder "OpenVPN" of the CyberGhost VPN program directory :c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x64c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x863 inbound rulesDashboard.exe(available in the CyberGhost VPN program directory: c:\Program Files).Dashboard.Service.exe(available in the CyberGhost VPN program directory: c:\Program Files)OpenVPN.exe- must add x64 and x86 .exe files available in the sub-folder "OpenVPN" of the CyberGhost VPN program directory :c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x64c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x86Here is aguideon how to manage Windows firewall rules.2. If you are using another third-party firewall or antivirus software, create a rule for CyberGhost in the application's settings.Make sure you put these files in the exception list of your Firewall / Antivirus:Dashboard.exe(available in the CyberGhost VPN program directory: c:\Program Files)Dashboard.Service.exe(available in the CyberGhost VPN program directory: c:\Program Files)wyUpdate.exe(available in the CyberGhost VPN program directory: c:\Program Files)PeLauncher.exe(available in c:\Program Files\CyberGhost 8\Applications\VPN)OpenVPN.exe- must add x64 and x86 *.exe files available in the sub-folder "OpenVPN" of the CyberGhost VPN program directory :c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x64c:\Program Files\CyberGhost 8\Applications\VPN\Data\OpenVPN\x86For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016440480-How-to-configure-Windows-Firewall-to-unblock-CyberGhost
Is my activation code transferable ?	After you get an activation code you can do with it whatever you like: Save it for the end of the world, use it for your needs (aka activate it) or pass it on as a gift.After your activation code has been activated (by you or somebody else), the code is bound to the respective account. Furthermore an activation code can only be activated once; pauses and transfers after an initial activation are not possible.	https://support.cyberghostvpn.com/hc/en-us/articles/213848889-Is-my-activation-code-transferable
How come my activation key is called invalid?	If your activation code is being rejected, please note that an activation code becomes invalid the second it has been assigned to an account (which happens when you enter the activation code).In case you need to re-install CyberGhost later on or want to use your account with a different computer, just log in with your credentials (user name & password) and not with the now invalid activation code. Your subscription is bound to your account, not the code, and will automatically wait for you.If abrand newactivation key is being rejected, one of the following possibilities might have happened:The time frame in which an activation code has to be used is closed:Activation codes of promotions have to be entered in a certain time frame (which is communicated along with the respective promotion). After the window is closed, the codes become invalid.A technical problem arose,please contact support from insideyour account management.You bought a used or promotional activation code from an unauthorized person, e.g. on eBay or Amazon.If the latter applies to you, meaning, if you accidentally bought a key from an unauthorized person or shop reselling promotional CyberGhost activation codes, please note that these promotional activation codes are given away for free or as a part of a special sale (like in a computer magazine) and not meant to be resold for different reasons:First of all, most promotional activation codes are free one way or the other. If you paid for one it’s like having paid for a Freeware product. You have been created.Special sales (e.g. you have to buy a computer magazine to get the serial) and free promotional activation codes come with service limitations. Often the number of servers is limited, the speed as well, the account will be bound to your computer, and so on. If you paid for a full CyberGhost subscription and just got a promotional one, you also have been created.Promotional activation codes, be it for free or for a small fee, always have limited activation periods and have to be activated before a certain date. If you miss this window and try to activate the code, later on, the activation code is blocked.For your information: Authorized resellers are:CleverbridgeApple iTunesNexwayTrialPayS.A.D. (Retail)Please also note, that affiliates don’t sell CyberGhost products directly, but lead you to the respective authorized seller.If your activation code gets rejected, please contact the shop you bought this activation code from, and ask for a refund. You most certainly had been sold a promotion activation code from an unauthorized reseller.If you have bought your activation code from an authorized reseller or think for some reason, this objection does not apply to you, please contact support via youronline account management. We will then hunt down for you the origin of your activation code and clarify if there had been any other reason for rejecting it.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/213440329-How-come-my-activation-key-is-called-invalid
Why does CyberGhost VPN require me to install a helper tool on Mac ?	The'Helper tool'dialog is a consequence of asking the kernel for an escalation of privileges. It allows establishing a stable and secure WireGuard® connection with our VPN servers. When you are not using CyberGhost, the helper tool also ensures that all your Internet settings return to normal.You will need to enter your computer's administrator password to allow CyberGhost VPN to install the help tool. If you are not the administrator of your device, you may need to obtain the administrator's authorization for the installation.CyberGhost VPN has nothing to do with it and never sees what you type in.Note :Please note that this password is different from your CyberGhost VPN account password ( it must be the password you use to log in to your computer ).Be sure to select "Install Helper" when prompted.What the 'Helper Tool' does :Sets up the network devices for the WireGuard®connection.Controls the WireGuard® connection (up/down).Changes the network routing (for WireGuard®) to get the packages routed over the WireGuard® interface.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016909820-Why-does-CyberGhost-VPN-require-me-to-install-a-helper-tool-on-Mac
Troubleshooting connectivity on macOS	There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstTCP IP reset / Renew DHCP Lease1. Click onApple iconin the top left corner and then selectSystem Preferences.2. Now, openNetwork.3. Click on Internet connection with statusConnected. Then clickAdvancedbutton in the bottom left corner.4. OpenTCP/IP taband clickRenew DHCP Lease5. PressOKto complete the task.6. Reboot your Mac.Try different server locations.Due to a series of factors, one location may offer a more stable connection than others.Restart your device.Sometimes restarting your device will do the trick.Reinstall the application.Uninstall the app, reboot your device, and install the app again. Then try connecting again.Disable IPv6 support. Please find below our how-to guide:How to disable IPv6 on macOSTemporarily disable any applications that may interfere.Certain apps that can gain control of the network on your device may interfere with the VPN connection of CyberGhost. Your VPN connection might be blocked by a firewall, antivirus, or anti-spyware program.Remove potential safety Security or Parental controls from your router.Some ISPs usually equipped their routers with parental/security controls enabled by default. Log in to your router, look for the "Security" tab and see if any security features or parental controls are turned on.Reboot your router/modem.1. Unplug power cables from modem and router2. Wait 30 seconds, plug modem in3. Wait 30 seconds, plug router in4. Wait 30 seconds, the network is now refreshed.If you have a router/modem combo, just unplug that device.Should the connection problems persist, please contact our customer support team via live chat or email and we will help you!Should the connection problems persist, please contact us :via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016552499-Troubleshooting-connectivity-on-macOS
macOS authentication issue	After trying to connect to CyberGhost VPN, you may encounter this message:"VPN Connection - Please enter your authentication information".Follow the steps below to resolve the issue :1. Go toSystem Preferences>Network.2. Find and select the CyberGhost associated network interface.3. Use the minus(-)symbol button to delete the corresponding interface.4.Rebootyour device.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016522320-macOS-authentication-issue
What is Neagent ?	Neagentis short for 'Network Extension Agent' and makes it easy to connect your Mac to our VPN servers. Since our VPN application for Mac uses the IKEv2/IPSec VPN protocol, allowing the agent to access the Keychain is a necessary step in creating a secure VPN connection.Before you can log in, the neagent has to receive the VPN authentication data stored in the Keychain Password Management System of your Mac. Clicking "Deny" will cause the neagent to fail to connect to the Keychain and you will not be able to establish a VPN connection.SelectingAllowwill only apply to your current session. You will need to re-authorize the neagent the next time you attempt to connect to a VPN server.If you clickAlways Allow,the app will automatically access Keychain each time you log in, and you will not need to give the neagent permission upon each connection.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016474019-What-is-Neagent
“Could Not Retrieve the Password from the Keychain” error message	You could receive the error message "Unable to retrieve keychain password" when trying to connect on your macOS.Here is what you should try first :1. Exit the CyberGhost APP. Reboot your device. Log in using your credentials to connect to the device. If that does not fix the problem, continue to the next step.2. Go to 'Applications' and open the 'Utilities' folder.3. Click on the Keychain Access icon.4. On the right side of the application window you will see a list of sites and services for which you have registered a password. Find CyberGhost from that list. You can type CyberGhost in the search tab to refine your search.5. Select all items named 'CyberGhost VPN' and right-click to choose the option toDeleteeach of them.6. Enter your Mac Admin password as required and clickAllowon the pop-up message.7. Relaunch CyberGhost VPN.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016711199--Could-Not-Retrieve-the-Password-from-the-Keychain-error-message
What is Keychain Access on the Mac ?	The Keychain Access is a macOS application for storing your passwords and account information and reduces the number of passwords you need to memorize and manage.While you access a password-protected website, email account, network server, or another password-protected item, for example, you may have the ability to remember or save the password. If you choose to save the password, it is saved in your keychain, so you do not have to remember or type your password every time.CyberGhost VPN stores your credentials in the Keychain for safety and convenience. Every time you connect to a VPN server, CyberGhost VPN will access the Keychain for the password and you may get a prompt for your Keychain password.The Keychain password is usually your macOS User password (the one you use when starting the macOS device). The Keychain password may be different IF you have deliberately set one specifically for the Keychain app.In order to skip this prompt in the future, click the'Always Allow'button after you enter the password and you will never have to worry about it again.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016473899-What-is-Keychain-Access-on-the-Mac
Send Debug Logs on Android	Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.This article will show you how you can send debug logs.Open the app and tap on theSettingsicon.TapReport a problem.This will open a new web page. Please fill in the fields on screen and give as many details as possible about the issue you are facing. The CSI ID will automatically be filled in.Note:The information you send is for debugging purposes. CyberGhost VPN will receive non-personal data such as crashes, connectivity errors, server authentication problems, etc. It will only be used to provide you with the best assistance possible.	https://support.cyberghostvpn.com/hc/en-us/articles/360016813060-Send-Debug-Logs-on-Android
Unable to connect on Android	There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Check out different locations.Due to a series of factors, one location may offer a more stable connection than others.Reboot your device.Sometimes restarting your device will do the trick.Reinstall the application.Uninstall the app, reboot your device, and install the app again. Then try connecting again.Disable the battery saving mode.Battery save mode also disables many of the phone's systems, along with some network functions.Change the network.To determine if this problem occurs only on the network in question, it is helpful to check if the same problem persists on other networks as well.With Android devices, this can easily be done by simply switching from the Wi-Fi network to the Data network.Try switching the protocol on WireGuard:Go to the app settings (top right gear icon) and selectWireGuardas thedefault VPN protocol :Also,turn onthe switch"Small packet size":Try resetting your network settings:Doing so will not remove any of your applications, photos, or other data. It will just delete your saved Wi-Fi passwords and other connection details.1. Open the Settings app on your Android.2.Scroll to and tap either "General management" or "System," depending on what device you have.3. Tap either "Reset" or "Reset options."4. Tap on "Reset network settings."5. You'll have to confirm that you want to reset your network settings. Do so.Your device will restart. Once it does, your network settings will have been cleared and reset.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016688779-Unable-to-connect-on-Android
How to troubleshoot streaming issues on Android?	If you're having problems with certain streaming services while using CyberGhost, please follow these troubleshooting steps :1. Ensure your connection is not leaking any data -DNS,IPv6, andWebRTCare the most common leaks. To make sure your connection is properly configured, check to see if your status shows "Protected" on our website.2. Try to disconnect and reconnect to the dedicated streaming profile to get a new IP Address.3. Open theSettingsmenu on your Android device and head toApps. Locate and tap onNetflix (or the respective streaming platform; eg: Amazon Prime US or BBC iPlayer):Press on "Storage" and choose both "Clear cache" and "Clear Data"Now, head back and choose "Uninstall" and confirm with "OK"Proceed with restarting your Android device. Once the device has rebooted, please re-install theNetflixapp. In case you no longer have it handy, here is a directlink.After finishing with theNetflixinstallation, you can now startCyberGhostand connect via theOptimized server for Netflix US. If you are unsure how to do so, please followthis tutorial.*Important: It goes without saying that to unblock Amazon Prime US, you will have to connect through the corresponding server in the CyberGhost app - Optimized for Amazon Prime US.NOTE :Clear your browser's cacheif you are streaming via the browser.4. Finally, if you are still facing problems accessing the content, please disable the location services and the smart network switch.How to turn off Location Services on AndroidGo to Android's SettingsSelectLocationSwitch to OFFHow to turn off Smart Network switch on AndroidOpen theSettingsappTapConnectionsTapWi-FiTap theMenu icon(upper-right)TapAdvancedTap theSwitch to mobile data switchto turn offFor any other questions or concerns, please reach out to the Support Team at:support@cyberghost.ro.The entire Support Team is ready to assist.	https://support.cyberghostvpn.com/hc/en-us/articles/360016639239-How-to-troubleshoot-streaming-issues-on-Android
How can I use WireGuard® protocol ?	WireGuard®is a free and open-source software application and communication protocol that implements virtual private network (VPN) techniques to create secure point-to-point connections in routed or bridged configurations.This is a fairly new VPN protocol, still labeled as a work in progress. It aims to marry the security of the OpenVPN protocol with the speed of (the now easier to block) IPsec.When it comes to encryption,WireGuard®is all about the strictest security standards. It also comes with some extra benefits like faster speeds, more user-friendliness, and less power usage.1. To start with, make sure you are using the latest version of Android.2. Navigate to the app settings in the upper right-hand corner and tap onSettings:3. Go to the"VPN"tab and tap"VPN protocol" :4. SelectWireGuard®and connect to the VPN.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016552619-How-can-I-use-WireGuard-protocol
High battery consumption when CyberGhost is activated	Given that CyberGhost VPN will intercept all network traffic after you connect to it, and that all other data from the application is transmitted by the CyberGhost VPN application on your Android device, this may lead to an increase in battery or network usage for the application.Below are some tips that you can apply to avoid high battery consumption :Switch toWireGuardprotocol. It has been proven to offer superior performance while causing less stress to the battery.Be sure to connect to CyberGhost only when you require your connection to be encrypted.Ensure that no other applications are running in the background.Consider choosing the Battery Saver option from the Preferences menu to pause the VPN when the device screen is cleared. The VPN will then disconnect when the screen is cleared and will automatically reconnect when the screen becomes visible again. This option may extend battery life, however, it should not be used if you have applications running in the background that requires ongoing Internet access via the VPN.Set up the VPN on your routerinstead, in case you use your device very often at home.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016522500-High-battery-consumption-when-CyberGhost-is-activated
How to clear CyberGhost VPN app cache ?	Use the following steps to do this :Open your Android's SettingsFind the Applications & Notifications areaSelect CyberGhost VPNTap StorageSelect bothClear Cacheas well asClear DataReboot your device and launch CyberGhost again*Remember that if you delete the data from the application, all your settings will be deleted and you will need to log in again, so make sure you have access to your username and password.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016552699-How-to-clear-CyberGhost-VPN-app-cache
Send Debug Logs on iOS	Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.This article will show you how you can send debug logs.Open the app and tap on theSettingsicon.TapSubmit a request.This will open a new web page. Please fill in the fields on screen and give as many details as possible about the issue you are facing. The CSI ID will automatically be filled in.Note:The information you send is for debugging purposes. CyberGhost VPN will receive non-personal data such as crashes, connectivity errors, server authentication problems, etc. It will only be used to provide you with the best assistance possible.	https://support.cyberghostvpn.com/hc/en-us/articles/360022232980-Send-Debug-Logs-on-iOS
How can I use WireGuard® in the CyberGhost VPN app for iOS ?	WireGuard® is a fast and modern protocol taking the world of VPN connections by storm. Its state-of-the-art cryptography makes it the best alternative for OpenVPN and IKEv2.1. Install theCyberGhost VPN Appfor iOS. You can find our tutorialhere2. Navigate to the app settings in the upper left-hand corner3. Tap on'VPN'4. Tap onProtocolSelectWireGuard®and connect to the VPNThat's it !WireGuard is a registered trademark of Jason A. Donenfeld.For any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat Sessions on our website	https://support.cyberghostvpn.com/hc/en-us/articles/360016659720-How-can-I-use-WireGuard-in-the-CyberGhost-VPN-app-for-iOS