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Your Policy Renewal - Animal Friends (YNBT_WVDK) Title Dear Mr Hughes, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,026.03 including insurance premium tax. Last year's premium £4,292.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hughes, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,026.03 including insurance premium tax. Last year's premium £4,292.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hughes, Dear Mr Hughes, Dear Mr Hughes, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,026.03 including insurance premium tax. Last year's premium £4,292.89 including insurance premium tax. This year's premium £1,026.03 including insurance premium tax. This year's premium £1,026.03 including insurance premium tax. Last year's premium £4,292.89 including insurance premium tax. Last year's premium £4,292.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ronald. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ronald, your renewal will take effect from Sun 08 June, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Roger Turner, Flat 4 Johnson station South Sylvia G88 1FS Policy Details Policy number: YNBT_WVDK Policy start date: Sun 08 June, 2025 Policy end date: 11 January, 2026 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ronald Pet type: Dog Pet date of birth: 14/05/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,366.26 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,026.03 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,690.50 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 08 June, 2025. Your standard monthly payment of £9,669.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Roger Turner Flat 4 Johnson station South Sylvia G88 1FS Ronald's Policy Renewal Date: Sun 08 June, 2025 Policy Number: YNBT_WVDK New monthly premium £9,669.42 This year's annual premium £1,026.03 Last year's annual premium £4,292.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thursday 15 December, 2022 Dear Mr Hughes It's time to renew Ronald’s cover with Animal Friends . Thank you for trusting us with Ronald's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ronald is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ronald It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ronald as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ronald gets older As Ronald is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ronald is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 08 June, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YNBT_WVDK
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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11 January, 2026
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 08 June, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (HMO/KNJ6/1MG) Title Dear Mr Mistry, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,982.12 including insurance premium tax. Last year's premium £6,202.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mistry, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,982.12 including insurance premium tax. Last year's premium £6,202.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mistry, Dear Mr Mistry, Dear Mr Mistry, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,982.12 including insurance premium tax. Last year's premium £6,202.38 including insurance premium tax. This year's premium £3,982.12 including insurance premium tax. This year's premium £3,982.12 including insurance premium tax. Last year's premium £6,202.38 including insurance premium tax. Last year's premium £6,202.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Clare. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Clare, your renewal will take effect from Tue 26 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Martin Elliott, Studio 25x Gill harbor Megantown NW0 9SN Policy Details Policy number: HMO/KNJ6/1MG Policy start date: Tue 26 August, 2025 Policy end date: 02 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Clare Pet type: Dog Pet date of birth: 20/08/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,624.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,982.12 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £167.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 26 August, 2025. Your standard monthly payment of £5,139.36 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Martin Elliott Studio 25x Gill harbor Megantown NW0 9SN Clare's Policy Renewal Date: Tue 26 August, 2025 Policy Number: HMO/KNJ6/1MG New monthly premium £5,139.36 This year's annual premium £3,982.12 Last year's annual premium £6,202.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 06 April, 2020 Dear Mr Mistry It's time to renew Clare’s cover with Animal Friends . Thank you for trusting us with Clare's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Clare is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Clare It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Clare as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Clare gets older As Clare is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Clare is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 26 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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HMO/KNJ6/1MG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02 April, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 26 August, 2025
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (A.ELHYSWVV_OPNMOJWRAO.K) Title Dear Mr Hughes, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,550.52 including insurance premium tax. Last year's premium £8,341.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hughes, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,550.52 including insurance premium tax. Last year's premium £8,341.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hughes, Dear Mr Hughes, Dear Mr Hughes, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,550.52 including insurance premium tax. Last year's premium £8,341.58 including insurance premium tax. This year's premium £3,550.52 including insurance premium tax. This year's premium £3,550.52 including insurance premium tax. Last year's premium £8,341.58 including insurance premium tax. Last year's premium £8,341.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rachael. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rachael, your renewal will take effect from 18/04/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jeremy Jones, 7 Hughes square East Keithstad E3D 3NP Policy Details Policy number: A.ELHYSWVV_OPNMOJWRAO.K Policy start date: 18/04/2020 Policy end date: Saturday 04 May, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rachael Pet type: Dog Pet date of birth: 29 April, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £361.94 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,550.52 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,263.19 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/04/2020. Your standard monthly payment of £2,073.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jeremy Jones 7 Hughes square East Keithstad E3D 3NP Rachael's Policy Renewal Date: 18/04/2020 Policy Number: A.ELHYSWVV_OPNMOJWRAO.K New monthly premium £2,073.44 This year's annual premium £3,550.52 Last year's annual premium £8,341.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 04 January, 2023 Dear Mr Hughes It's time to renew Rachael’s cover with Animal Friends . Thank you for trusting us with Rachael's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rachael is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rachael It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rachael as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rachael gets older As Rachael is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rachael is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/04/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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A.ELHYSWVV_OPNMOJWRAO.K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 04 May, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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18/04/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MMDHSTRBCC) Title Dear Mr Baker, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,054.50 including insurance premium tax. Last year's premium £5,774.71 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Baker, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,054.50 including insurance premium tax. Last year's premium £5,774.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Baker, Dear Mr Baker, Dear Mr Baker, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,054.50 including insurance premium tax. Last year's premium £5,774.71 including insurance premium tax. This year's premium £7,054.50 including insurance premium tax. This year's premium £7,054.50 including insurance premium tax. Last year's premium £5,774.71 including insurance premium tax. Last year's premium £5,774.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tina. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tina, your renewal will take effect from Fri 03 June, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Donald Hughes, 10 Samantha via Raymondtown S1J 6DS Policy Details Policy number: MMDHSTRBCC Policy start date: Fri 03 June, 2022 Policy end date: Mon 04 November, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tina Pet type: Dog Pet date of birth: 2022-09-19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,654.94 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,054.50 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,870.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 03 June, 2022. Your standard monthly payment of £9,466.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Donald Hughes 10 Samantha via Raymondtown S1J 6DS Tina's Policy Renewal Date: Fri 03 June, 2022 Policy Number: MMDHSTRBCC New monthly premium £9,466.01 This year's annual premium £7,054.50 Last year's annual premium £5,774.71 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18 January, 2023 Dear Mr Baker It's time to renew Tina’s cover with Animal Friends . Thank you for trusting us with Tina's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tina is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tina It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tina as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tina gets older As Tina is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tina is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 03 June, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MMDHSTRBCC
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 04 November, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Fri 03 June, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4B8CYK/9MHI0A8O/RTCR) Title Dear Mr Evans, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £190.19 including insurance premium tax. Last year's premium £2,613.03 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Evans, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £190.19 including insurance premium tax. Last year's premium £2,613.03 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Evans, Dear Mr Evans, Dear Mr Evans, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £190.19 including insurance premium tax. Last year's premium £2,613.03 including insurance premium tax. This year's premium £190.19 including insurance premium tax. This year's premium £190.19 including insurance premium tax. Last year's premium £2,613.03 including insurance premium tax. Last year's premium £2,613.03 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Philip. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Philip, your renewal will take effect from 26 July, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jemma Lawson-Elliott, 7 Austin light West Julia HX92 7ZU Policy Details Policy number: 4B8CYK/9MHI0A8O/RTCR Policy start date: 26 July, 2019 Policy end date: 12/11/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Philip Pet type: Dog Pet date of birth: 20 June, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,141.44 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £190.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,114.04 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 26 July, 2019. Your standard monthly payment of £1,415.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jemma Lawson-Elliott 7 Austin light West Julia HX92 7ZU Philip's Policy Renewal Date: 26 July, 2019 Policy Number: 4B8CYK/9MHI0A8O/RTCR New monthly premium £1,415.01 This year's annual premium £190.19 Last year's annual premium £2,613.03 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-06-07 Dear Mr Evans It's time to renew Philip’s cover with Animal Friends . Thank you for trusting us with Philip's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Philip is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Philip It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Philip as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Philip gets older As Philip is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Philip is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 26 July, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4B8CYK/9MHI0A8O/RTCR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12/11/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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26 July, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (rpm/hg.sgrzl-hbc) Title Dear Mr Noble, It's time to renew Paula's cover with Animal Friends. Thank you for trusting us with Paula's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paula has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,440.16 including insurance premium tax. Last year's premium £6,933.98 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paula with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Noble, It's time to renew Paula's cover with Animal Friends. Thank you for trusting us with Paula's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paula has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,440.16 including insurance premium tax. Last year's premium £6,933.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paula with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Noble, Dear Mr Noble, Dear Mr Noble, It's time to renew Paula's cover with Animal Friends. Thank you for trusting us with Paula's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paula's cover with Animal Friends. Thank you for trusting us with Paula's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paula's cover with Animal Friends. Thank you for trusting us with Paula's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paula has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paula has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paula has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,440.16 including insurance premium tax. Last year's premium £6,933.98 including insurance premium tax. This year's premium £1,440.16 including insurance premium tax. This year's premium £1,440.16 including insurance premium tax. Last year's premium £6,933.98 including insurance premium tax. Last year's premium £6,933.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paula with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paula with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paula with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Paula. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Paula, your renewal will take effect from 2025-09-17. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tracey Hall-Miah, 6 Heath roads East Andrea W4 3JW Policy Details Policy number: rpm/hg.sgrzl-hbc Policy start date: 2025-09-17 Policy end date: 25/09/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Paula Pet type: Dog Pet date of birth: Tue 06 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,808.10 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,440.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,078.04 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-09-17. Your standard monthly payment of £3,634.91 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tracey Hall-Miah 6 Heath roads East Andrea W4 3JW Paula's Policy Renewal Date: 2025-09-17 Policy Number: rpm/hg.sgrzl-hbc New monthly premium £3,634.91 This year's annual premium £1,440.16 Last year's annual premium £6,933.98 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 06 June, 2023 Dear Mr Noble It's time to renew Paula’s cover with Animal Friends . Thank you for trusting us with Paula's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Paula is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Paula It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Paula as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Paula gets older As Paula is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Paula is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-09-17. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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25/09/2021
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2025-09-17
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (D6E1KMCBD0CJ/GA) Title Dear Mr Riley, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,068.36 including insurance premium tax. Last year's premium £389.76 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Riley, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,068.36 including insurance premium tax. Last year's premium £389.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Riley, Dear Mr Riley, Dear Mr Riley, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,068.36 including insurance premium tax. Last year's premium £389.76 including insurance premium tax. This year's premium £2,068.36 including insurance premium tax. This year's premium £2,068.36 including insurance premium tax. Last year's premium £389.76 including insurance premium tax. Last year's premium £389.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Cameron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Cameron, your renewal will take effect from 24/07/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Christine Palmer, 83 Chadwick cape Port Katy S2E 9DX Policy Details Policy number: D6E1KMCBD0CJ/GA Policy start date: 24/07/2022 Policy end date: Sun 07 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Cameron Pet type: Dog Pet date of birth: Tue 03 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,112.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,068.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,468.16 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/07/2022. Your standard monthly payment of £9,883.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Christine Palmer 83 Chadwick cape Port Katy S2E 9DX Cameron's Policy Renewal Date: 24/07/2022 Policy Number: D6E1KMCBD0CJ/GA New monthly premium £9,883.51 This year's annual premium £2,068.36 Last year's annual premium £389.76 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/10/2022 Dear Mr Riley It's time to renew Cameron’s cover with Animal Friends . Thank you for trusting us with Cameron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Cameron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Cameron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Cameron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Cameron gets older As Cameron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Cameron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/07/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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D6E1KMCBD0CJ/GA
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 07 April, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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24/07/2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (W/HTGROYKZXRCDAWM) Title Dear Mr Hardy, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,251.75 including insurance premium tax. Last year's premium £1,868.07 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hardy, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,251.75 including insurance premium tax. Last year's premium £1,868.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hardy, Dear Mr Hardy, Dear Mr Hardy, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,251.75 including insurance premium tax. Last year's premium £1,868.07 including insurance premium tax. This year's premium £6,251.75 including insurance premium tax. This year's premium £6,251.75 including insurance premium tax. Last year's premium £1,868.07 including insurance premium tax. Last year's premium £1,868.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carol. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carol, your renewal will take effect from 03 March, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gareth Kirk, 2 Wilkinson fall Barryburgh L64 4HZ Policy Details Policy number: W/HTGROYKZXRCDAWM Policy start date: 03 March, 2020 Policy end date: 2022-12-17 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carol Pet type: Dog Pet date of birth: Tuesday 16 August, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,429.42 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,251.75 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,871.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03 March, 2020. Your standard monthly payment of £2,670.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gareth Kirk 2 Wilkinson fall Barryburgh L64 4HZ Carol's Policy Renewal Date: 03 March, 2020 Policy Number: W/HTGROYKZXRCDAWM New monthly premium £2,670.78 This year's annual premium £6,251.75 Last year's annual premium £1,868.07 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30 March, 2020 Dear Mr Hardy It's time to renew Carol’s cover with Animal Friends . Thank you for trusting us with Carol's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carol is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carol It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carol as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carol gets older As Carol is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carol is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03 March, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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W/HTGROYKZXRCDAWM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-12-17
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03 March, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1/TD2P6K25C) Title Dear Mr Long, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,685.35 including insurance premium tax. Last year's premium £3,520.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Long, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,685.35 including insurance premium tax. Last year's premium £3,520.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Long, Dear Mr Long, Dear Mr Long, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,685.35 including insurance premium tax. Last year's premium £3,520.21 including insurance premium tax. This year's premium £7,685.35 including insurance premium tax. This year's premium £7,685.35 including insurance premium tax. Last year's premium £3,520.21 including insurance premium tax. Last year's premium £3,520.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Edward. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Edward, your renewal will take effect from 08 March, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Julie Lee, 5 Joyce meadows Lake Meganview BN48 1JR Policy Details Policy number: 1/TD2P6K25C Policy start date: 08 March, 2024 Policy end date: 10/12/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Edward Pet type: Dog Pet date of birth: 09 June, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,925.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,685.35 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,483.89 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08 March, 2024. Your standard monthly payment of £7,683.09 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Julie Lee 5 Joyce meadows Lake Meganview BN48 1JR Edward's Policy Renewal Date: 08 March, 2024 Policy Number: 1/TD2P6K25C New monthly premium £7,683.09 This year's annual premium £7,685.35 Last year's annual premium £3,520.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-02-17 Dear Mr Long It's time to renew Edward’s cover with Animal Friends . Thank you for trusting us with Edward's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Edward is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Edward It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Edward as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Edward gets older As Edward is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Edward is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08 March, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1/TD2P6K25C
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10/12/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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08 March, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5E2C5TQRVJB5X/IV6A3) Title Dear Mr Parker, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,732.71 including insurance premium tax. Last year's premium £8,471.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parker, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,732.71 including insurance premium tax. Last year's premium £8,471.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parker, Dear Mr Parker, Dear Mr Parker, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,732.71 including insurance premium tax. Last year's premium £8,471.21 including insurance premium tax. This year's premium £3,732.71 including insurance premium tax. This year's premium £3,732.71 including insurance premium tax. Last year's premium £8,471.21 including insurance premium tax. Last year's premium £8,471.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nicole. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nicole, your renewal will take effect from 2023-05-23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosemary Watkins, 683 Kenneth manors Lynneville HR38 6PT Policy Details Policy number: 5E2C5TQRVJB5X/IV6A3 Policy start date: 2023-05-23 Policy end date: Monday 29 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nicole Pet type: Dog Pet date of birth: 2020-11-03 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,427.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,732.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,657.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-05-23. Your standard monthly payment of £4,256.23 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosemary Watkins 683 Kenneth manors Lynneville HR38 6PT Nicole's Policy Renewal Date: 2023-05-23 Policy Number: 5E2C5TQRVJB5X/IV6A3 New monthly premium £4,256.23 This year's annual premium £3,732.71 Last year's annual premium £8,471.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/02/19 Dear Mr Parker It's time to renew Nicole’s cover with Animal Friends . Thank you for trusting us with Nicole's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nicole is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nicole It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nicole as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nicole gets older As Nicole is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nicole is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-05-23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5E2C5TQRVJB5X/IV6A3
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Monday 29 April, 2019
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2023-05-23
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RTCKEQZZXSXJTLKYCEO/) Title Dear Mr Porter, It's time to renew Lauren's cover with Animal Friends. Thank you for trusting us with Lauren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lauren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,985.56 including insurance premium tax. Last year's premium £2,429.71 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lauren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Porter, It's time to renew Lauren's cover with Animal Friends. Thank you for trusting us with Lauren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lauren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,985.56 including insurance premium tax. Last year's premium £2,429.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lauren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Porter, Dear Mr Porter, Dear Mr Porter, It's time to renew Lauren's cover with Animal Friends. Thank you for trusting us with Lauren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lauren's cover with Animal Friends. Thank you for trusting us with Lauren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lauren's cover with Animal Friends. Thank you for trusting us with Lauren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lauren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lauren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lauren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,985.56 including insurance premium tax. Last year's premium £2,429.71 including insurance premium tax. This year's premium £8,985.56 including insurance premium tax. This year's premium £8,985.56 including insurance premium tax. Last year's premium £2,429.71 including insurance premium tax. Last year's premium £2,429.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lauren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lauren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lauren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lauren. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lauren, your renewal will take effect from Sat 07 January, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gemma Barnes, 12 John port Janeborough RG7X 5NS Policy Details Policy number: RTCKEQZZXSXJTLKYCEO/ Policy start date: Sat 07 January, 2023 Policy end date: 13 April, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lauren Pet type: Dog Pet date of birth: 19/01/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,229.49 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,985.56 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,153.21 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 07 January, 2023. Your standard monthly payment of £5,078.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gemma Barnes 12 John port Janeborough RG7X 5NS Lauren's Policy Renewal Date: Sat 07 January, 2023 Policy Number: RTCKEQZZXSXJTLKYCEO/ New monthly premium £5,078.26 This year's annual premium £8,985.56 Last year's annual premium £2,429.71 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 07 January, 2021 Dear Mr Porter It's time to renew Lauren’s cover with Animal Friends . Thank you for trusting us with Lauren's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lauren is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lauren It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lauren as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lauren gets older As Lauren is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lauren is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 07 January, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RTCKEQZZXSXJTLKYCEO/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13 April, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 07 January, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (62CXBY/4L/74Q98KT-XB) Title Dear Mr Welch, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,568.68 including insurance premium tax. Last year's premium £392.79 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Welch, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,568.68 including insurance premium tax. Last year's premium £392.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Welch, Dear Mr Welch, Dear Mr Welch, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,568.68 including insurance premium tax. Last year's premium £392.79 including insurance premium tax. This year's premium £3,568.68 including insurance premium tax. This year's premium £3,568.68 including insurance premium tax. Last year's premium £392.79 including insurance premium tax. Last year's premium £392.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Roger. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Roger, your renewal will take effect from Mon 05 May, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tracy Brown, Flat 80 Kerry fort Cookmouth BH7M 2RN Policy Details Policy number: 62CXBY/4L/74Q98KT-XB Policy start date: Mon 05 May, 2025 Policy end date: 03/03/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Roger Pet type: Dog Pet date of birth: 20 August, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,264.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,568.68 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,883.39 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 05 May, 2025. Your standard monthly payment of £8,569.30 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tracy Brown Flat 80 Kerry fort Cookmouth BH7M 2RN Roger's Policy Renewal Date: Mon 05 May, 2025 Policy Number: 62CXBY/4L/74Q98KT-XB New monthly premium £8,569.30 This year's annual premium £3,568.68 Last year's annual premium £392.79 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wed 01 May, 2024 Dear Mr Welch It's time to renew Roger’s cover with Animal Friends . Thank you for trusting us with Roger's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Roger is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Roger It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Roger as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Roger gets older As Roger is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Roger is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 05 May, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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62CXBY/4L/74Q98KT-XB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/03/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 05 May, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (NLVZO6QZSCP) Title Dear Mr Roberts, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,627.51 including insurance premium tax. Last year's premium £9,087.73 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,627.51 including insurance premium tax. Last year's premium £9,087.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,627.51 including insurance premium tax. Last year's premium £9,087.73 including insurance premium tax. This year's premium £9,627.51 including insurance premium tax. This year's premium £9,627.51 including insurance premium tax. Last year's premium £9,087.73 including insurance premium tax. Last year's premium £9,087.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stephen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stephen, your renewal will take effect from Sat 16 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kim Coles, 87 Rowe mill Deanville TQ2 9RX Policy Details Policy number: NLVZO6QZSCP Policy start date: Sat 16 January, 2021 Policy end date: 13/11/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stephen Pet type: Dog Pet date of birth: 08/11/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,629.03 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,627.51 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,004.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 16 January, 2021. Your standard monthly payment of £2,353.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kim Coles 87 Rowe mill Deanville TQ2 9RX Stephen's Policy Renewal Date: Sat 16 January, 2021 Policy Number: NLVZO6QZSCP New monthly premium £2,353.62 This year's annual premium £9,627.51 Last year's annual premium £9,087.73 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/02/20 Dear Mr Roberts It's time to renew Stephen’s cover with Animal Friends . Thank you for trusting us with Stephen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stephen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stephen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stephen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stephen gets older As Stephen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stephen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 16 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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NLVZO6QZSCP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13/11/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 16 January, 2021
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (XP2YQI9) Title Dear Mr Read, It's time to renew Lewis's cover with Animal Friends. Thank you for trusting us with Lewis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lewis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,445.19 including insurance premium tax. Last year's premium £6,507.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lewis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Read, It's time to renew Lewis's cover with Animal Friends. Thank you for trusting us with Lewis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lewis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,445.19 including insurance premium tax. Last year's premium £6,507.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lewis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Read, Dear Mr Read, Dear Mr Read, It's time to renew Lewis's cover with Animal Friends. Thank you for trusting us with Lewis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lewis's cover with Animal Friends. Thank you for trusting us with Lewis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lewis's cover with Animal Friends. Thank you for trusting us with Lewis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lewis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lewis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lewis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,445.19 including insurance premium tax. Last year's premium £6,507.18 including insurance premium tax. This year's premium £4,445.19 including insurance premium tax. This year's premium £4,445.19 including insurance premium tax. Last year's premium £6,507.18 including insurance premium tax. Last year's premium £6,507.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lewis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lewis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lewis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lewis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lewis, your renewal will take effect from 27 November, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Kieran Davies, 23 Alexandra square East Janetshire FK67 7GN Policy Details Policy number: XP2YQI9 Policy start date: 27 November, 2024 Policy end date: 29 October, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lewis Pet type: Dog Pet date of birth: 01 November, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,376.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,445.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,495.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27 November, 2024. Your standard monthly payment of £5,880.93 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Kieran Davies 23 Alexandra square East Janetshire FK67 7GN Lewis's Policy Renewal Date: 27 November, 2024 Policy Number: XP2YQI9 New monthly premium £5,880.93 This year's annual premium £4,445.19 Last year's annual premium £6,507.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 16 October, 2020 Dear Mr Read It's time to renew Lewis’s cover with Animal Friends . Thank you for trusting us with Lewis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lewis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lewis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lewis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lewis gets older As Lewis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lewis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27 November, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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XP2YQI9
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29 October, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27 November, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (C8AEM.VBBY-JG0K) Title Dear Mr Murphy, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,114.06 including insurance premium tax. Last year's premium £9,632.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Murphy, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,114.06 including insurance premium tax. Last year's premium £9,632.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Murphy, Dear Mr Murphy, Dear Mr Murphy, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,114.06 including insurance premium tax. Last year's premium £9,632.27 including insurance premium tax. This year's premium £9,114.06 including insurance premium tax. This year's premium £9,114.06 including insurance premium tax. Last year's premium £9,632.27 including insurance premium tax. Last year's premium £9,632.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joe, your renewal will take effect from Friday 29 March, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Bradley Steele, Flat 1 Yvonne highway South Royland SA15 8BE Policy Details Policy number: C8AEM.VBBY-JG0K Policy start date: Friday 29 March, 2024 Policy end date: 08 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joe Pet type: Dog Pet date of birth: Mon 17 June, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,700.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,114.06 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,241.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 29 March, 2024. Your standard monthly payment of £4,965.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Bradley Steele Flat 1 Yvonne highway South Royland SA15 8BE Joe's Policy Renewal Date: Friday 29 March, 2024 Policy Number: C8AEM.VBBY-JG0K New monthly premium £4,965.07 This year's annual premium £9,114.06 Last year's annual premium £9,632.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23 March, 2024 Dear Mr Murphy It's time to renew Joe’s cover with Animal Friends . Thank you for trusting us with Joe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joe gets older As Joe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 29 March, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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C8AEM.VBBY-JG0K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08 October, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 29 March, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (eqbi.yc) Title Dear Mr Roberts, It's time to renew Glenn's cover with Animal Friends. Thank you for trusting us with Glenn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glenn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,583.12 including insurance premium tax. Last year's premium £6,001.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glenn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Glenn's cover with Animal Friends. Thank you for trusting us with Glenn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glenn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,583.12 including insurance premium tax. Last year's premium £6,001.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glenn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Glenn's cover with Animal Friends. Thank you for trusting us with Glenn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glenn's cover with Animal Friends. Thank you for trusting us with Glenn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glenn's cover with Animal Friends. Thank you for trusting us with Glenn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glenn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glenn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glenn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,583.12 including insurance premium tax. Last year's premium £6,001.19 including insurance premium tax. This year's premium £6,583.12 including insurance premium tax. This year's premium £6,583.12 including insurance premium tax. Last year's premium £6,001.19 including insurance premium tax. Last year's premium £6,001.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glenn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glenn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glenn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Glenn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Glenn, your renewal will take effect from 22/05/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jayne Kelly, 68 Oliver hollow Neilton W31 0WP Policy Details Policy number: eqbi.yc Policy start date: 22/05/24 Policy end date: 11/01/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Glenn Pet type: Dog Pet date of birth: 13/09/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,270.03 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,583.12 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,378.75 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22/05/24. Your standard monthly payment of £5,601.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jayne Kelly 68 Oliver hollow Neilton W31 0WP Glenn's Policy Renewal Date: 22/05/24 Policy Number: eqbi.yc New monthly premium £5,601.07 This year's annual premium £6,583.12 Last year's annual premium £6,001.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-12-10 Dear Mr Roberts It's time to renew Glenn’s cover with Animal Friends . Thank you for trusting us with Glenn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Glenn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Glenn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Glenn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Glenn gets older As Glenn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Glenn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22/05/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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eqbi.yc
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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11/01/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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22/05/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (0FYZ8SVC-GD0NAF_K/UPZT6WA) Title Dear Mr Watson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,948.54 including insurance premium tax. Last year's premium £5,636.11 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Watson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,948.54 including insurance premium tax. Last year's premium £5,636.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Watson, Dear Mr Watson, Dear Mr Watson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,948.54 including insurance premium tax. Last year's premium £5,636.11 including insurance premium tax. This year's premium £6,948.54 including insurance premium tax. This year's premium £6,948.54 including insurance premium tax. Last year's premium £5,636.11 including insurance premium tax. Last year's premium £5,636.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Caroline. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Caroline, your renewal will take effect from 09 December, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tina Carroll, 39 Dale mill New Lynne N1 0QH Policy Details Policy number: 0FYZ8SVC-GD0NAF_K/UPZT6WA Policy start date: 09 December, 2022 Policy end date: 30 July, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Caroline Pet type: Dog Pet date of birth: 21/03/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £333.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,948.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,740.08 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09 December, 2022. Your standard monthly payment of £9,172.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tina Carroll 39 Dale mill New Lynne N1 0QH Caroline's Policy Renewal Date: 09 December, 2022 Policy Number: 0FYZ8SVC-GD0NAF_K/UPZT6WA New monthly premium £9,172.18 This year's annual premium £6,948.54 Last year's annual premium £5,636.11 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11 September, 2019 Dear Mr Watson It's time to renew Caroline’s cover with Animal Friends . Thank you for trusting us with Caroline's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Caroline is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Caroline It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Caroline as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Caroline gets older As Caroline is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Caroline is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09 December, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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0FYZ8SVC-GD0NAF_K/UPZT6WA
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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30 July, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09 December, 2022
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6IIWRJ/O542/1NPRY//2OO) Title Dear Mr Gould, It's time to renew Ashley's cover with Animal Friends. Thank you for trusting us with Ashley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,737.97 including insurance premium tax. Last year's premium £6,734.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gould, It's time to renew Ashley's cover with Animal Friends. Thank you for trusting us with Ashley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,737.97 including insurance premium tax. Last year's premium £6,734.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gould, Dear Mr Gould, Dear Mr Gould, It's time to renew Ashley's cover with Animal Friends. Thank you for trusting us with Ashley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ashley's cover with Animal Friends. Thank you for trusting us with Ashley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ashley's cover with Animal Friends. Thank you for trusting us with Ashley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ashley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ashley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,737.97 including insurance premium tax. Last year's premium £6,734.37 including insurance premium tax. This year's premium £2,737.97 including insurance premium tax. This year's premium £2,737.97 including insurance premium tax. Last year's premium £6,734.37 including insurance premium tax. Last year's premium £6,734.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ashley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ashley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ashley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ashley, your renewal will take effect from Fri 03 June, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ann Smith-Burgess, Flat 54 Mohammed creek Prestontown SS54 0YN Policy Details Policy number: 6IIWRJ/O542/1NPRY//2OO Policy start date: Fri 03 June, 2022 Policy end date: Thu 27 April, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ashley Pet type: Dog Pet date of birth: 16 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,659.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,737.97 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,895.99 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 03 June, 2022. Your standard monthly payment of £1,681.54 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ann Smith-Burgess Flat 54 Mohammed creek Prestontown SS54 0YN Ashley's Policy Renewal Date: Fri 03 June, 2022 Policy Number: 6IIWRJ/O542/1NPRY//2OO New monthly premium £1,681.54 This year's annual premium £2,737.97 Last year's annual premium £6,734.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Saturday 18 January, 2020 Dear Mr Gould It's time to renew Ashley’s cover with Animal Friends . Thank you for trusting us with Ashley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ashley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ashley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ashley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ashley gets older As Ashley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ashley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 03 June, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Thu 27 April, 2023
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Fri 03 June, 2022
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2024-01-31
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Your Policy Renewal - Animal Friends (s/ra/rtld-whpfq) Title Dear Mr George, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,571.86 including insurance premium tax. Last year's premium £4,525.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr George, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,571.86 including insurance premium tax. Last year's premium £4,525.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr George, Dear Mr George, Dear Mr George, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,571.86 including insurance premium tax. Last year's premium £4,525.67 including insurance premium tax. This year's premium £9,571.86 including insurance premium tax. This year's premium £9,571.86 including insurance premium tax. Last year's premium £4,525.67 including insurance premium tax. Last year's premium £4,525.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliott. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliott, your renewal will take effect from Sun 15 September, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Phillip Mitchell, 13 Garry heights North Eileen LD24 0LT Policy Details Policy number: s/ra/rtld-whpfq Policy start date: Sun 15 September, 2019 Policy end date: Fri 16 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliott Pet type: Dog Pet date of birth: 25/06/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,611.82 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,571.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,658.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 15 September, 2019. Your standard monthly payment of £3,581.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Phillip Mitchell 13 Garry heights North Eileen LD24 0LT Elliott's Policy Renewal Date: Sun 15 September, 2019 Policy Number: s/ra/rtld-whpfq New monthly premium £3,581.04 This year's annual premium £9,571.86 Last year's annual premium £4,525.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/09/25 Dear Mr George It's time to renew Elliott’s cover with Animal Friends . Thank you for trusting us with Elliott's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliott is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliott It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliott as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliott gets older As Elliott is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliott is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 15 September, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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s/ra/rtld-whpfq
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Fri 16 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 15 September, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZWCG-HAQ.C/VGG) Title Dear Mr Mitchell, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,230.94 including insurance premium tax. Last year's premium £8,928.80 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mitchell, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,230.94 including insurance premium tax. Last year's premium £8,928.80 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mitchell, Dear Mr Mitchell, Dear Mr Mitchell, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,230.94 including insurance premium tax. Last year's premium £8,928.80 including insurance premium tax. This year's premium £4,230.94 including insurance premium tax. This year's premium £4,230.94 including insurance premium tax. Last year's premium £8,928.80 including insurance premium tax. Last year's premium £8,928.80 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Harry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Harry, your renewal will take effect from Wednesday 30 December, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Angela Thornton, Flat 64 Duncan tunnel North Oliverstad E9 6GR Policy Details Policy number: ZWCG-HAQ.C/VGG Policy start date: Wednesday 30 December, 2020 Policy end date: Monday 17 June, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Harry Pet type: Dog Pet date of birth: 10 March, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,501.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,230.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,502.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 30 December, 2020. Your standard monthly payment of £4,707.99 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Angela Thornton Flat 64 Duncan tunnel North Oliverstad E9 6GR Harry's Policy Renewal Date: Wednesday 30 December, 2020 Policy Number: ZWCG-HAQ.C/VGG New monthly premium £4,707.99 This year's annual premium £4,230.94 Last year's annual premium £8,928.80 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17 November, 2019 Dear Mr Mitchell It's time to renew Harry’s cover with Animal Friends . Thank you for trusting us with Harry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Harry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Harry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Harry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Harry gets older As Harry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Harry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 30 December, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZWCG-HAQ.C/VGG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 17 June, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wednesday 30 December, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (e/moz-uzsihixm-siwogb_f) Title Dear Mr Reynolds, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,121.62 including insurance premium tax. Last year's premium £6,215.06 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Reynolds, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,121.62 including insurance premium tax. Last year's premium £6,215.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Reynolds, Dear Mr Reynolds, Dear Mr Reynolds, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,121.62 including insurance premium tax. Last year's premium £6,215.06 including insurance premium tax. This year's premium £2,121.62 including insurance premium tax. This year's premium £2,121.62 including insurance premium tax. Last year's premium £6,215.06 including insurance premium tax. Last year's premium £6,215.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Graeme. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Graeme, your renewal will take effect from 05 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Sian Reeves, 75 Barker parkway Shortfort G2 7TQ Policy Details Policy number: e/moz-uzsihixm-siwogb_f Policy start date: 05 March, 2019 Policy end date: 19/10/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Graeme Pet type: Dog Pet date of birth: 2020-09-16 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,474.53 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,121.62 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,004.39 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 March, 2019. Your standard monthly payment of £7,673.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Sian Reeves 75 Barker parkway Shortfort G2 7TQ Graeme's Policy Renewal Date: 05 March, 2019 Policy Number: e/moz-uzsihixm-siwogb_f New monthly premium £7,673.18 This year's annual premium £2,121.62 Last year's annual premium £6,215.06 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11/08/2023 Dear Mr Reynolds It's time to renew Graeme’s cover with Animal Friends . Thank you for trusting us with Graeme's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Graeme is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Graeme It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Graeme as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Graeme gets older As Graeme is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Graeme is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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e/moz-uzsihixm-siwogb_f
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19/10/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (k-le_zniqvjke--nmgcdqam) Title Dear Mr Tyler, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,050.67 including insurance premium tax. Last year's premium £5,396.76 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Tyler, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,050.67 including insurance premium tax. Last year's premium £5,396.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Tyler, Dear Mr Tyler, Dear Mr Tyler, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,050.67 including insurance premium tax. Last year's premium £5,396.76 including insurance premium tax. This year's premium £3,050.67 including insurance premium tax. This year's premium £3,050.67 including insurance premium tax. Last year's premium £5,396.76 including insurance premium tax. Last year's premium £5,396.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for James. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for James, your renewal will take effect from Sunday 17 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janet Clark, 106 Bennett camp Lake Diana M39 4UQ Policy Details Policy number: k-le_zniqvjke--nmgcdqam Policy start date: Sunday 17 March, 2019 Policy end date: Tue 25 May, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: James Pet type: Dog Pet date of birth: 18/02/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,712.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,050.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,461.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 17 March, 2019. Your standard monthly payment of £5,069.91 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janet Clark 106 Bennett camp Lake Diana M39 4UQ James's Policy Renewal Date: Sunday 17 March, 2019 Policy Number: k-le_zniqvjke--nmgcdqam New monthly premium £5,069.91 This year's annual premium £3,050.67 Last year's annual premium £5,396.76 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/01/25 Dear Mr Tyler It's time to renew James’s cover with Animal Friends . Thank you for trusting us with James's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and James is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for James It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about James as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As James gets older As James is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because James is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 17 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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k-le_zniqvjke--nmgcdqam
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Tue 25 May, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 17 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hvhes-o) Title Dear Mr Griffiths, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,223.46 including insurance premium tax. Last year's premium £6,287.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Griffiths, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,223.46 including insurance premium tax. Last year's premium £6,287.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Griffiths, Dear Mr Griffiths, Dear Mr Griffiths, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,223.46 including insurance premium tax. Last year's premium £6,287.85 including insurance premium tax. This year's premium £8,223.46 including insurance premium tax. This year's premium £8,223.46 including insurance premium tax. Last year's premium £6,287.85 including insurance premium tax. Last year's premium £6,287.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Judith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Judith, your renewal will take effect from 2023-08-25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Walters, 73 Melissa stravenue East Gordon N56 1DB Policy Details Policy number: hvhes-o Policy start date: 2023-08-25 Policy end date: 12/10/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Judith Pet type: Dog Pet date of birth: 31 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £622.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,223.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,734.86 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-08-25. Your standard monthly payment of £5,788.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Walters 73 Melissa stravenue East Gordon N56 1DB Judith's Policy Renewal Date: 2023-08-25 Policy Number: hvhes-o New monthly premium £5,788.29 This year's annual premium £8,223.46 Last year's annual premium £6,287.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12 October, 2021 Dear Mr Griffiths It's time to renew Judith’s cover with Animal Friends . Thank you for trusting us with Judith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Judith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Judith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Judith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Judith gets older As Judith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Judith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-08-25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hvhes-o
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12/10/2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-08-25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (A34YLOV50KR) Title Dear Mr Atkins, It's time to renew Billy's cover with Animal Friends. Thank you for trusting us with Billy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Billy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,330.42 including insurance premium tax. Last year's premium £5,640.74 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Billy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Atkins, It's time to renew Billy's cover with Animal Friends. Thank you for trusting us with Billy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Billy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,330.42 including insurance premium tax. Last year's premium £5,640.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Billy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Atkins, Dear Mr Atkins, Dear Mr Atkins, It's time to renew Billy's cover with Animal Friends. Thank you for trusting us with Billy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Billy's cover with Animal Friends. Thank you for trusting us with Billy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Billy's cover with Animal Friends. Thank you for trusting us with Billy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Billy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Billy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Billy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,330.42 including insurance premium tax. Last year's premium £5,640.74 including insurance premium tax. This year's premium £7,330.42 including insurance premium tax. This year's premium £7,330.42 including insurance premium tax. Last year's premium £5,640.74 including insurance premium tax. Last year's premium £5,640.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Billy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Billy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Billy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Billy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Billy, your renewal will take effect from 23/11/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Annette Lewis, Flat 6 Stephenson extension South Brettfort M95 0FY Policy Details Policy number: A34YLOV50KR Policy start date: 23/11/2022 Policy end date: 09 March, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Billy Pet type: Dog Pet date of birth: 12/10/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £785.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,330.42 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,033.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23/11/2022. Your standard monthly payment of £8,018.77 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Annette Lewis Flat 6 Stephenson extension South Brettfort M95 0FY Billy's Policy Renewal Date: 23/11/2022 Policy Number: A34YLOV50KR New monthly premium £8,018.77 This year's annual premium £7,330.42 Last year's annual premium £5,640.74 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16/01/2024 Dear Mr Atkins It's time to renew Billy’s cover with Animal Friends . Thank you for trusting us with Billy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Billy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Billy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Billy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Billy gets older As Billy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Billy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23/11/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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A34YLOV50KR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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09 March, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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23/11/2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (s_rc-qikanb) Title Dear Mr Hayward, It's time to renew Neil's cover with Animal Friends. Thank you for trusting us with Neil's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Neil has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,621.29 including insurance premium tax. Last year's premium £9,240.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Neil with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hayward, It's time to renew Neil's cover with Animal Friends. Thank you for trusting us with Neil's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Neil has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,621.29 including insurance premium tax. Last year's premium £9,240.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Neil with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hayward, Dear Mr Hayward, Dear Mr Hayward, It's time to renew Neil's cover with Animal Friends. Thank you for trusting us with Neil's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Neil's cover with Animal Friends. Thank you for trusting us with Neil's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Neil's cover with Animal Friends. Thank you for trusting us with Neil's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Neil has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Neil has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Neil has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,621.29 including insurance premium tax. Last year's premium £9,240.14 including insurance premium tax. This year's premium £2,621.29 including insurance premium tax. This year's premium £2,621.29 including insurance premium tax. Last year's premium £9,240.14 including insurance premium tax. Last year's premium £9,240.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Neil with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Neil with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Neil with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Neil. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Neil, your renewal will take effect from 19/11/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Michael Williams, 97 Walters skyway North Josephine W0 0GY Policy Details Policy number: s_rc-qikanb Policy start date: 19/11/2020 Policy end date: 08/03/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Neil Pet type: Dog Pet date of birth: 16/11/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,644.70 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,621.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,348.31 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19/11/2020. Your standard monthly payment of £8,740.33 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Michael Williams 97 Walters skyway North Josephine W0 0GY Neil's Policy Renewal Date: 19/11/2020 Policy Number: s_rc-qikanb New monthly premium £8,740.33 This year's annual premium £2,621.29 Last year's annual premium £9,240.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 21/10/2020 Dear Mr Hayward It's time to renew Neil’s cover with Animal Friends . Thank you for trusting us with Neil's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Neil is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Neil It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Neil as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Neil gets older As Neil is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Neil is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19/11/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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s_rc-qikanb
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08/03/2020
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19/11/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (vhn/d-rvo) Title Dear Mr Hill, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,377.36 including insurance premium tax. Last year's premium £3,935.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hill, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,377.36 including insurance premium tax. Last year's premium £3,935.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hill, Dear Mr Hill, Dear Mr Hill, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,377.36 including insurance premium tax. Last year's premium £3,935.33 including insurance premium tax. This year's premium £1,377.36 including insurance premium tax. This year's premium £1,377.36 including insurance premium tax. Last year's premium £3,935.33 including insurance premium tax. Last year's premium £3,935.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brenda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brenda, your renewal will take effect from Sun 09 June, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gareth Powell, Studio 22Z Barnes freeway Port Pauline G08 3YA Policy Details Policy number: vhn/d-rvo Policy start date: Sun 09 June, 2024 Policy end date: Tue 24 October, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brenda Pet type: Dog Pet date of birth: 03/09/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,826.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,377.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,889.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 09 June, 2024. Your standard monthly payment of £2,768.11 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gareth Powell Studio 22Z Barnes freeway Port Pauline G08 3YA Brenda's Policy Renewal Date: Sun 09 June, 2024 Policy Number: vhn/d-rvo New monthly premium £2,768.11 This year's annual premium £1,377.36 Last year's annual premium £3,935.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 15 April, 2023 Dear Mr Hill It's time to renew Brenda’s cover with Animal Friends . Thank you for trusting us with Brenda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brenda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brenda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brenda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brenda gets older As Brenda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brenda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 09 June, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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vhn/d-rvo
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Tue 24 October, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 09 June, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (I/J/TE/V-G4FKQ7K28F) Title Dear Mr Johnson, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,103.22 including insurance premium tax. Last year's premium £3,639.68 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,103.22 including insurance premium tax. Last year's premium £3,639.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,103.22 including insurance premium tax. Last year's premium £3,639.68 including insurance premium tax. This year's premium £5,103.22 including insurance premium tax. This year's premium £5,103.22 including insurance premium tax. Last year's premium £3,639.68 including insurance premium tax. Last year's premium £3,639.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Duncan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Duncan, your renewal will take effect from Sat 25 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hilary Clark, Flat 12E Garry lock New Maxfurt RM4 0PN Policy Details Policy number: I/J/TE/V-G4FKQ7K28F Policy start date: Sat 25 January, 2025 Policy end date: 27 February, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Duncan Pet type: Dog Pet date of birth: 2019-08-13 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,366.31 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,103.22 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £739.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 25 January, 2025. Your standard monthly payment of £7,664.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hilary Clark Flat 12E Garry lock New Maxfurt RM4 0PN Duncan's Policy Renewal Date: Sat 25 January, 2025 Policy Number: I/J/TE/V-G4FKQ7K28F New monthly premium £7,664.16 This year's annual premium £5,103.22 Last year's annual premium £3,639.68 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-05-21 Dear Mr Johnson It's time to renew Duncan’s cover with Animal Friends . Thank you for trusting us with Duncan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Duncan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Duncan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Duncan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Duncan gets older As Duncan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Duncan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 25 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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I/J/TE/V-G4FKQ7K28F
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27 February, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 25 January, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (73/N6ICW40JAVQZPJ.33/UZ) Title Dear Mr Atkinson, It's time to renew Lawrence's cover with Animal Friends. Thank you for trusting us with Lawrence's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lawrence has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,165.86 including insurance premium tax. Last year's premium £4,603.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lawrence with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Atkinson, It's time to renew Lawrence's cover with Animal Friends. Thank you for trusting us with Lawrence's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lawrence has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,165.86 including insurance premium tax. Last year's premium £4,603.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lawrence with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Atkinson, Dear Mr Atkinson, Dear Mr Atkinson, It's time to renew Lawrence's cover with Animal Friends. Thank you for trusting us with Lawrence's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lawrence's cover with Animal Friends. Thank you for trusting us with Lawrence's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lawrence's cover with Animal Friends. Thank you for trusting us with Lawrence's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lawrence has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lawrence has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lawrence has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,165.86 including insurance premium tax. Last year's premium £4,603.41 including insurance premium tax. This year's premium £4,165.86 including insurance premium tax. This year's premium £4,165.86 including insurance premium tax. Last year's premium £4,603.41 including insurance premium tax. Last year's premium £4,603.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lawrence with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lawrence with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lawrence with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lawrence. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lawrence, your renewal will take effect from 16/01/26. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Simpson, 11 Harrison rapids Lake Lucymouth L6H 1FF Policy Details Policy number: 73/N6ICW40JAVQZPJ.33/UZ Policy start date: 16/01/26 Policy end date: 01 November, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lawrence Pet type: Dog Pet date of birth: 28 March, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,382.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,165.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,176.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/01/26. Your standard monthly payment of £5,659.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Simpson 11 Harrison rapids Lake Lucymouth L6H 1FF Lawrence's Policy Renewal Date: 16/01/26 Policy Number: 73/N6ICW40JAVQZPJ.33/UZ New monthly premium £5,659.95 This year's annual premium £4,165.86 Last year's annual premium £4,603.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-04-02 Dear Mr Atkinson It's time to renew Lawrence’s cover with Animal Friends . Thank you for trusting us with Lawrence's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lawrence is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lawrence It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lawrence as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lawrence gets older As Lawrence is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lawrence is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/01/26. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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73/N6ICW40JAVQZPJ.33/UZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01 November, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16/01/26
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ckrmthtquf/gkrzgup) Title Dear Mr Middleton, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,434.77 including insurance premium tax. Last year's premium £7,899.42 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Middleton, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,434.77 including insurance premium tax. Last year's premium £7,899.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Middleton, Dear Mr Middleton, Dear Mr Middleton, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,434.77 including insurance premium tax. Last year's premium £7,899.42 including insurance premium tax. This year's premium £7,434.77 including insurance premium tax. This year's premium £7,434.77 including insurance premium tax. Last year's premium £7,899.42 including insurance premium tax. Last year's premium £7,899.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Roy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Roy, your renewal will take effect from 08/12/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dylan Moran, 118 Jemma club West Louis M8F 8AF Policy Details Policy number: ckrmthtquf/gkrzgup Policy start date: 08/12/21 Policy end date: 04 January, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Roy Pet type: Dog Pet date of birth: 02/01/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,454.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,434.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £430.57 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08/12/21. Your standard monthly payment of £9,764.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dylan Moran 118 Jemma club West Louis M8F 8AF Roy's Policy Renewal Date: 08/12/21 Policy Number: ckrmthtquf/gkrzgup New monthly premium £9,764.07 This year's annual premium £7,434.77 Last year's annual premium £7,899.42 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/01/23 Dear Mr Middleton It's time to renew Roy’s cover with Animal Friends . Thank you for trusting us with Roy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Roy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Roy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Roy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Roy gets older As Roy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Roy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08/12/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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04 January, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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08/12/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (576_8N2O) Title Dear Mr Clark, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £57.82 including insurance premium tax. Last year's premium £3,401.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £57.82 including insurance premium tax. Last year's premium £3,401.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £57.82 including insurance premium tax. Last year's premium £3,401.46 including insurance premium tax. This year's premium £57.82 including insurance premium tax. This year's premium £57.82 including insurance premium tax. Last year's premium £3,401.46 including insurance premium tax. Last year's premium £3,401.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliot. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliot, your renewal will take effect from 07/03/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marilyn Gibbons, 2 Parry rapid Dennisberg W7B 9TU Policy Details Policy number: 576_8N2O Policy start date: 07/03/22 Policy end date: Wed 11 August, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliot Pet type: Dog Pet date of birth: Wed 23 September, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,181.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £57.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £408.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/03/22. Your standard monthly payment of £7,634.59 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marilyn Gibbons 2 Parry rapid Dennisberg W7B 9TU Elliot's Policy Renewal Date: 07/03/22 Policy Number: 576_8N2O New monthly premium £7,634.59 This year's annual premium £57.82 Last year's annual premium £3,401.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-05-05 Dear Mr Clark It's time to renew Elliot’s cover with Animal Friends . Thank you for trusting us with Elliot's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliot is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliot It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliot as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliot gets older As Elliot is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliot is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/03/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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576_8N2O
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 11 August, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07/03/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZHEZQ_WLEZ) Title Dear Mr Burrows, It's time to renew Stacey's cover with Animal Friends. Thank you for trusting us with Stacey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stacey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,194.16 including insurance premium tax. Last year's premium £46.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stacey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burrows, It's time to renew Stacey's cover with Animal Friends. Thank you for trusting us with Stacey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stacey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,194.16 including insurance premium tax. Last year's premium £46.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stacey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burrows, Dear Mr Burrows, Dear Mr Burrows, It's time to renew Stacey's cover with Animal Friends. Thank you for trusting us with Stacey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stacey's cover with Animal Friends. Thank you for trusting us with Stacey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stacey's cover with Animal Friends. Thank you for trusting us with Stacey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stacey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stacey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stacey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,194.16 including insurance premium tax. Last year's premium £46.58 including insurance premium tax. This year's premium £9,194.16 including insurance premium tax. This year's premium £9,194.16 including insurance premium tax. Last year's premium £46.58 including insurance premium tax. Last year's premium £46.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stacey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stacey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stacey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stacey. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stacey, your renewal will take effect from 11/08/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jacqueline Wright-Brown, 25 Allan ranch Griffithsport W99 0LS Policy Details Policy number: ZHEZQ_WLEZ Policy start date: 11/08/19 Policy end date: 28/11/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stacey Pet type: Dog Pet date of birth: 26/10/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,668.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,194.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,347.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/08/19. Your standard monthly payment of £238.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jacqueline Wright-Brown 25 Allan ranch Griffithsport W99 0LS Stacey's Policy Renewal Date: 11/08/19 Policy Number: ZHEZQ_WLEZ New monthly premium £238.88 This year's annual premium £9,194.16 Last year's annual premium £46.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 08 June, 2020 Dear Mr Burrows It's time to renew Stacey’s cover with Animal Friends . Thank you for trusting us with Stacey's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stacey is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stacey It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stacey as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stacey gets older As Stacey is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stacey is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/08/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZHEZQ_WLEZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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28/11/2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11/08/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3W0URZFNLWJAYAK/0TLCZ8Z) Title Dear Mr Wright, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,289.58 including insurance premium tax. Last year's premium £1,884.32 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,289.58 including insurance premium tax. Last year's premium £1,884.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,289.58 including insurance premium tax. Last year's premium £1,884.32 including insurance premium tax. This year's premium £8,289.58 including insurance premium tax. This year's premium £8,289.58 including insurance premium tax. Last year's premium £1,884.32 including insurance premium tax. Last year's premium £1,884.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dean. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dean, your renewal will take effect from 11/07/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Glen Stone, 13 Brian pines Brownside BH17 4QH Policy Details Policy number: 3W0URZFNLWJAYAK/0TLCZ8Z Policy start date: 11/07/21 Policy end date: 24/12/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dean Pet type: Dog Pet date of birth: 07/03/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,921.14 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,289.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,300.31 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/07/21. Your standard monthly payment of £2,957.03 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Glen Stone 13 Brian pines Brownside BH17 4QH Dean's Policy Renewal Date: 11/07/21 Policy Number: 3W0URZFNLWJAYAK/0TLCZ8Z New monthly premium £2,957.03 This year's annual premium £8,289.58 Last year's annual premium £1,884.32 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02/05/2021 Dear Mr Wright It's time to renew Dean’s cover with Animal Friends . Thank you for trusting us with Dean's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dean is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dean It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dean as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dean gets older As Dean is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dean is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/07/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3W0URZFNLWJAYAK/0TLCZ8Z
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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24/12/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11/07/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3_.GB//H/AC-R6PVA/8/QM) Title Dear Mr Morris, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,167.23 including insurance premium tax. Last year's premium £9,902.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Morris, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,167.23 including insurance premium tax. Last year's premium £9,902.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Morris, Dear Mr Morris, Dear Mr Morris, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,167.23 including insurance premium tax. Last year's premium £9,902.10 including insurance premium tax. This year's premium £8,167.23 including insurance premium tax. This year's premium £8,167.23 including insurance premium tax. Last year's premium £9,902.10 including insurance premium tax. Last year's premium £9,902.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Roger. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Roger, your renewal will take effect from Sun 24 October, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Joyce Quinn, Flat 0 Kenneth brook Hallland TQ9 8RZ Policy Details Policy number: 3_.GB//H/AC-R6PVA/8/QM Policy start date: Sun 24 October, 2021 Policy end date: 18/02/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Roger Pet type: Dog Pet date of birth: 23/07/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,415.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,167.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,754.61 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 24 October, 2021. Your standard monthly payment of £5,431.39 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Joyce Quinn Flat 0 Kenneth brook Hallland TQ9 8RZ Roger's Policy Renewal Date: Sun 24 October, 2021 Policy Number: 3_.GB//H/AC-R6PVA/8/QM New monthly premium £5,431.39 This year's annual premium £8,167.23 Last year's annual premium £9,902.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 20 March, 2022 Dear Mr Morris It's time to renew Roger’s cover with Animal Friends . Thank you for trusting us with Roger's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Roger is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Roger It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Roger as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Roger gets older As Roger is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Roger is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 24 October, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3_.GB//H/AC-R6PVA/8/QM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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18/02/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 24 October, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZR/_AROZJH/NARFYYWQ) Title Dear Mr Jackson, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,493.49 including insurance premium tax. Last year's premium £6,312.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jackson, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,493.49 including insurance premium tax. Last year's premium £6,312.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jackson, Dear Mr Jackson, Dear Mr Jackson, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,493.49 including insurance premium tax. Last year's premium £6,312.19 including insurance premium tax. This year's premium £9,493.49 including insurance premium tax. This year's premium £9,493.49 including insurance premium tax. Last year's premium £6,312.19 including insurance premium tax. Last year's premium £6,312.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mitchell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mitchell, your renewal will take effect from 25/11/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Ruth Green, Studio 86w Toby ford Port Cameronmouth FK24 2NB Policy Details Policy number: ZR/_AROZJH/NARFYYWQ Policy start date: 25/11/25 Policy end date: 25 June, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mitchell Pet type: Dog Pet date of birth: Friday 26 February, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £563.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,493.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,098.57 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/11/25. Your standard monthly payment of £2,579.77 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Ruth Green Studio 86w Toby ford Port Cameronmouth FK24 2NB Mitchell's Policy Renewal Date: 25/11/25 Policy Number: ZR/_AROZJH/NARFYYWQ New monthly premium £2,579.77 This year's annual premium £9,493.49 Last year's annual premium £6,312.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-12-12 Dear Mr Jackson It's time to renew Mitchell’s cover with Animal Friends . Thank you for trusting us with Mitchell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mitchell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mitchell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mitchell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mitchell gets older As Mitchell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mitchell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/11/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZR/_AROZJH/NARFYYWQ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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25 June, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25/11/25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5S/UAPU4HH/XC/Q3WJJBL) Title Dear Mr Lee, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,148.01 including insurance premium tax. Last year's premium £8,205.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lee, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,148.01 including insurance premium tax. Last year's premium £8,205.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lee, Dear Mr Lee, Dear Mr Lee, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,148.01 including insurance premium tax. Last year's premium £8,205.26 including insurance premium tax. This year's premium £1,148.01 including insurance premium tax. This year's premium £1,148.01 including insurance premium tax. Last year's premium £8,205.26 including insurance premium tax. Last year's premium £8,205.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stephanie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stephanie, your renewal will take effect from 2022-12-31. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Carole Elliott, 411 Christine gardens Lake Alicetown B97 0WG Policy Details Policy number: 5S/UAPU4HH/XC/Q3WJJBL Policy start date: 2022-12-31 Policy end date: 02/05/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stephanie Pet type: Dog Pet date of birth: Monday 19 May, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,230.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,148.01 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,805.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-12-31. Your standard monthly payment of £4,639.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Carole Elliott 411 Christine gardens Lake Alicetown B97 0WG Stephanie's Policy Renewal Date: 2022-12-31 Policy Number: 5S/UAPU4HH/XC/Q3WJJBL New monthly premium £4,639.19 This year's annual premium £1,148.01 Last year's annual premium £8,205.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 27 January, 2025 Dear Mr Lee It's time to renew Stephanie’s cover with Animal Friends . Thank you for trusting us with Stephanie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stephanie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stephanie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stephanie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stephanie gets older As Stephanie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stephanie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-12-31. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5S/UAPU4HH/XC/Q3WJJBL
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02/05/2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-12-31
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RIWPD-SCUY_TSEFROOU) Title Dear Mr Jones, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,407.90 including insurance premium tax. Last year's premium £2,053.90 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,407.90 including insurance premium tax. Last year's premium £2,053.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,407.90 including insurance premium tax. Last year's premium £2,053.90 including insurance premium tax. This year's premium £1,407.90 including insurance premium tax. This year's premium £1,407.90 including insurance premium tax. Last year's premium £2,053.90 including insurance premium tax. Last year's premium £2,053.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adrian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adrian, your renewal will take effect from 2023-05-15. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Cheryl Holden, Studio 7 Riley square West Colinbury MK5R 3FL Policy Details Policy number: RIWPD-SCUY_TSEFROOU Policy start date: 2023-05-15 Policy end date: Sun 16 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adrian Pet type: Dog Pet date of birth: Fri 31 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,400.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,407.90 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,761.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-05-15. Your standard monthly payment of £6,504.97 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Cheryl Holden Studio 7 Riley square West Colinbury MK5R 3FL Adrian's Policy Renewal Date: 2023-05-15 Policy Number: RIWPD-SCUY_TSEFROOU New monthly premium £6,504.97 This year's annual premium £1,407.90 Last year's annual premium £2,053.90 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/09/2022 Dear Mr Jones It's time to renew Adrian’s cover with Animal Friends . Thank you for trusting us with Adrian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adrian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adrian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adrian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adrian gets older As Adrian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adrian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-05-15. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RIWPD-SCUY_TSEFROOU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 16 March, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-05-15
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (W4/NF9/5RY2U47S8BEU65Q) Title Dear Mr Fitzgerald, It's time to renew Frederick's cover with Animal Friends. Thank you for trusting us with Frederick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frederick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,904.10 including insurance premium tax. Last year's premium £2,117.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frederick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fitzgerald, It's time to renew Frederick's cover with Animal Friends. Thank you for trusting us with Frederick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frederick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,904.10 including insurance premium tax. Last year's premium £2,117.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frederick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fitzgerald, Dear Mr Fitzgerald, Dear Mr Fitzgerald, It's time to renew Frederick's cover with Animal Friends. Thank you for trusting us with Frederick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frederick's cover with Animal Friends. Thank you for trusting us with Frederick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frederick's cover with Animal Friends. Thank you for trusting us with Frederick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frederick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frederick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frederick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,904.10 including insurance premium tax. Last year's premium £2,117.56 including insurance premium tax. This year's premium £1,904.10 including insurance premium tax. This year's premium £1,904.10 including insurance premium tax. Last year's premium £2,117.56 including insurance premium tax. Last year's premium £2,117.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frederick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frederick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frederick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Frederick. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Frederick, your renewal will take effect from Thu 11 April, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Louise Coates, 899 Swift route Woodchester TS72 0ZR Policy Details Policy number: W4/NF9/5RY2U47S8BEU65Q Policy start date: Thu 11 April, 2024 Policy end date: Thu 25 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Frederick Pet type: Dog Pet date of birth: 07/03/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,035.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,904.10 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,126.38 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 11 April, 2024. Your standard monthly payment of £857.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Louise Coates 899 Swift route Woodchester TS72 0ZR Frederick's Policy Renewal Date: Thu 11 April, 2024 Policy Number: W4/NF9/5RY2U47S8BEU65Q New monthly premium £857.76 This year's annual premium £1,904.10 Last year's annual premium £2,117.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-10-15 Dear Mr Fitzgerald It's time to renew Frederick’s cover with Animal Friends . Thank you for trusting us with Frederick's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Frederick is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Frederick It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Frederick as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Frederick gets older As Frederick is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Frederick is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 11 April, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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W4/NF9/5RY2U47S8BEU65Q
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 25 March, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 11 April, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (8/UX5MX1MAO_LY2A30RXANNQP) Title Dear Mr Davies, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,600.65 including insurance premium tax. Last year's premium £4,009.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,600.65 including insurance premium tax. Last year's premium £4,009.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,600.65 including insurance premium tax. Last year's premium £4,009.27 including insurance premium tax. This year's premium £7,600.65 including insurance premium tax. This year's premium £7,600.65 including insurance premium tax. Last year's premium £4,009.27 including insurance premium tax. Last year's premium £4,009.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Cameron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Cameron, your renewal will take effect from Wed 27 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Geoffrey Taylor, Flat 79 Hodgson village South Victorberg SN9N 5HY Policy Details Policy number: 8/UX5MX1MAO_LY2A30RXANNQP Policy start date: Wed 27 September, 2023 Policy end date: 23/06/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Cameron Pet type: Dog Pet date of birth: 2021-11-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,682.18 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,600.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,416.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 27 September, 2023. Your standard monthly payment of £9,621.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Geoffrey Taylor Flat 79 Hodgson village South Victorberg SN9N 5HY Cameron's Policy Renewal Date: Wed 27 September, 2023 Policy Number: 8/UX5MX1MAO_LY2A30RXANNQP New monthly premium £9,621.85 This year's annual premium £7,600.65 Last year's annual premium £4,009.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 December, 2021 Dear Mr Davies It's time to renew Cameron’s cover with Animal Friends . Thank you for trusting us with Cameron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Cameron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Cameron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Cameron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Cameron gets older As Cameron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Cameron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 27 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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8/UX5MX1MAO_LY2A30RXANNQP
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23/06/19
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Wed 27 September, 2023
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (wwobntcgdi.) Title Dear Mr Thomas, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,793.54 including insurance premium tax. Last year's premium £6,306.36 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomas, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,793.54 including insurance premium tax. Last year's premium £6,306.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomas, Dear Mr Thomas, Dear Mr Thomas, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,793.54 including insurance premium tax. Last year's premium £6,306.36 including insurance premium tax. This year's premium £3,793.54 including insurance premium tax. This year's premium £3,793.54 including insurance premium tax. Last year's premium £6,306.36 including insurance premium tax. Last year's premium £6,306.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carol. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carol, your renewal will take effect from 07 April, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Yvonne Taylor, 8 Wilson pass Belltown N60 6ZE Policy Details Policy number: wwobntcgdi. Policy start date: 07 April, 2024 Policy end date: 22/10/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carol Pet type: Dog Pet date of birth: Wednesday 14 August, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,428.84 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,793.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,990.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07 April, 2024. Your standard monthly payment of £1,585.50 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Yvonne Taylor 8 Wilson pass Belltown N60 6ZE Carol's Policy Renewal Date: 07 April, 2024 Policy Number: wwobntcgdi. New monthly premium £1,585.50 This year's annual premium £3,793.54 Last year's annual premium £6,306.36 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 09 December, 2024 Dear Mr Thomas It's time to renew Carol’s cover with Animal Friends . Thank you for trusting us with Carol's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carol is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carol It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carol as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carol gets older As Carol is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carol is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07 April, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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wwobntcgdi.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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22/10/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07 April, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (y/lqlhjzqiqh/n_os) Title Dear Mr Cox, It's time to renew Raymond's cover with Animal Friends. Thank you for trusting us with Raymond's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Raymond has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,697.85 including insurance premium tax. Last year's premium £2,705.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Raymond with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cox, It's time to renew Raymond's cover with Animal Friends. Thank you for trusting us with Raymond's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Raymond has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,697.85 including insurance premium tax. Last year's premium £2,705.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Raymond with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cox, Dear Mr Cox, Dear Mr Cox, It's time to renew Raymond's cover with Animal Friends. Thank you for trusting us with Raymond's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Raymond's cover with Animal Friends. Thank you for trusting us with Raymond's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Raymond's cover with Animal Friends. Thank you for trusting us with Raymond's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Raymond has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Raymond has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Raymond has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,697.85 including insurance premium tax. Last year's premium £2,705.89 including insurance premium tax. This year's premium £7,697.85 including insurance premium tax. This year's premium £7,697.85 including insurance premium tax. Last year's premium £2,705.89 including insurance premium tax. Last year's premium £2,705.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Raymond with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Raymond with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Raymond with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Raymond. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Raymond, your renewal will take effect from Tue 30 June, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Damian Riley, Studio 89W Thompson crossing East Vincentburgh LL9A 8EA Policy Details Policy number: y/lqlhjzqiqh/n_os Policy start date: Tue 30 June, 2020 Policy end date: 13 April, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Raymond Pet type: Dog Pet date of birth: Fri 03 July, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,037.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,697.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,555.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 30 June, 2020. Your standard monthly payment of £7,237.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Damian Riley Studio 89W Thompson crossing East Vincentburgh LL9A 8EA Raymond's Policy Renewal Date: Tue 30 June, 2020 Policy Number: y/lqlhjzqiqh/n_os New monthly premium £7,237.43 This year's annual premium £7,697.85 Last year's annual premium £2,705.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-12-05 Dear Mr Cox It's time to renew Raymond’s cover with Animal Friends . Thank you for trusting us with Raymond's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Raymond is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Raymond It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Raymond as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Raymond gets older As Raymond is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Raymond is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 30 June, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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y/lqlhjzqiqh/n_os
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13 April, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 30 June, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (880X_BSJ_U02112) Title Dear Mr Watson, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,706.28 including insurance premium tax. Last year's premium £9,401.96 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Watson, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,706.28 including insurance premium tax. Last year's premium £9,401.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Watson, Dear Mr Watson, Dear Mr Watson, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,706.28 including insurance premium tax. Last year's premium £9,401.96 including insurance premium tax. This year's premium £3,706.28 including insurance premium tax. This year's premium £3,706.28 including insurance premium tax. Last year's premium £9,401.96 including insurance premium tax. Last year's premium £9,401.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Margaret. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Margaret, your renewal will take effect from 2022-12-22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jane Law, Studio 12Y Jeffrey road South Alisonside M2T 3JD Policy Details Policy number: 880X_BSJ_U02112 Policy start date: 2022-12-22 Policy end date: Tue 13 December, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Margaret Pet type: Dog Pet date of birth: 2024-01-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,492.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,706.28 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £814.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-12-22. Your standard monthly payment of £8,228.93 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jane Law Studio 12Y Jeffrey road South Alisonside M2T 3JD Margaret's Policy Renewal Date: 2022-12-22 Policy Number: 880X_BSJ_U02112 New monthly premium £8,228.93 This year's annual premium £3,706.28 Last year's annual premium £9,401.96 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 13 October, 2025 Dear Mr Watson It's time to renew Margaret’s cover with Animal Friends . Thank you for trusting us with Margaret's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Margaret is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Margaret It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Margaret as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Margaret gets older As Margaret is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Margaret is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-12-22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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880X_BSJ_U02112
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 13 December, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-12-22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (8VFH.WG_UBIAP) Title Dear Mr Allen, It's time to renew Leslie's cover with Animal Friends. Thank you for trusting us with Leslie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leslie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,829.64 including insurance premium tax. Last year's premium £5,294.79 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leslie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Allen, It's time to renew Leslie's cover with Animal Friends. Thank you for trusting us with Leslie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leslie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,829.64 including insurance premium tax. Last year's premium £5,294.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leslie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Allen, Dear Mr Allen, Dear Mr Allen, It's time to renew Leslie's cover with Animal Friends. Thank you for trusting us with Leslie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leslie's cover with Animal Friends. Thank you for trusting us with Leslie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leslie's cover with Animal Friends. Thank you for trusting us with Leslie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leslie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leslie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leslie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,829.64 including insurance premium tax. Last year's premium £5,294.79 including insurance premium tax. This year's premium £3,829.64 including insurance premium tax. This year's premium £3,829.64 including insurance premium tax. Last year's premium £5,294.79 including insurance premium tax. Last year's premium £5,294.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leslie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leslie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leslie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leslie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leslie, your renewal will take effect from 18/07/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Janet Thomas, 225 Peacock divide Fisherberg L68 6US Policy Details Policy number: 8VFH.WG_UBIAP Policy start date: 18/07/2019 Policy end date: 23/05/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leslie Pet type: Dog Pet date of birth: Thursday 05 September, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,929.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,829.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,037.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/07/2019. Your standard monthly payment of £3,674.92 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Janet Thomas 225 Peacock divide Fisherberg L68 6US Leslie's Policy Renewal Date: 18/07/2019 Policy Number: 8VFH.WG_UBIAP New monthly premium £3,674.92 This year's annual premium £3,829.64 Last year's annual premium £5,294.79 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30/06/22 Dear Mr Allen It's time to renew Leslie’s cover with Animal Friends . Thank you for trusting us with Leslie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leslie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leslie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leslie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leslie gets older As Leslie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leslie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/07/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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23/05/25
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18/07/2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (zyxpelsrfugyzydmfgvmuh) Title Dear Mr Warren, It's time to renew Joanna's cover with Animal Friends. Thank you for trusting us with Joanna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joanna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,176.99 including insurance premium tax. Last year's premium £3,246.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joanna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Warren, It's time to renew Joanna's cover with Animal Friends. Thank you for trusting us with Joanna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joanna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,176.99 including insurance premium tax. Last year's premium £3,246.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joanna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Warren, Dear Mr Warren, Dear Mr Warren, It's time to renew Joanna's cover with Animal Friends. Thank you for trusting us with Joanna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joanna's cover with Animal Friends. Thank you for trusting us with Joanna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joanna's cover with Animal Friends. Thank you for trusting us with Joanna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joanna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joanna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joanna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,176.99 including insurance premium tax. Last year's premium £3,246.72 including insurance premium tax. This year's premium £8,176.99 including insurance premium tax. This year's premium £8,176.99 including insurance premium tax. Last year's premium £3,246.72 including insurance premium tax. Last year's premium £3,246.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joanna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joanna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joanna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joanna. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joanna, your renewal will take effect from 01/12/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Jack Rogers, Studio 69d Reed shores Begumborough SG71 4EQ Policy Details Policy number: zyxpelsrfugyzydmfgvmuh Policy start date: 01/12/22 Policy end date: 23 January, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joanna Pet type: Dog Pet date of birth: Friday 17 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,375.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,176.99 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,161.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/12/22. Your standard monthly payment of £2,655.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Jack Rogers Studio 69d Reed shores Begumborough SG71 4EQ Joanna's Policy Renewal Date: 01/12/22 Policy Number: zyxpelsrfugyzydmfgvmuh New monthly premium £2,655.89 This year's annual premium £8,176.99 Last year's annual premium £3,246.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-04-17 Dear Mr Warren It's time to renew Joanna’s cover with Animal Friends . Thank you for trusting us with Joanna's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joanna is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joanna It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joanna as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joanna gets older As Joanna is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joanna is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/12/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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zyxpelsrfugyzydmfgvmuh
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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23 January, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01/12/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WOZB-LJJG/VMBXIP.K) Title Dear Mr Williams, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,432.32 including insurance premium tax. Last year's premium £7,940.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,432.32 including insurance premium tax. Last year's premium £7,940.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,432.32 including insurance premium tax. Last year's premium £7,940.30 including insurance premium tax. This year's premium £5,432.32 including insurance premium tax. This year's premium £5,432.32 including insurance premium tax. Last year's premium £7,940.30 including insurance premium tax. Last year's premium £7,940.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Daniel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Daniel, your renewal will take effect from 27 February, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Danielle Adams, Studio 50a Wilkinson prairie Pricemouth TA7 5PH Policy Details Policy number: WOZB-LJJG/VMBXIP.K Policy start date: 27 February, 2021 Policy end date: 15 March, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Daniel Pet type: Dog Pet date of birth: 2025-08-12 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,955.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,432.32 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,293.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27 February, 2021. Your standard monthly payment of £9,707.52 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Danielle Adams Studio 50a Wilkinson prairie Pricemouth TA7 5PH Daniel's Policy Renewal Date: 27 February, 2021 Policy Number: WOZB-LJJG/VMBXIP.K New monthly premium £9,707.52 This year's annual premium £5,432.32 Last year's annual premium £7,940.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-08-19 Dear Mr Williams It's time to renew Daniel’s cover with Animal Friends . Thank you for trusting us with Daniel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Daniel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Daniel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Daniel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Daniel gets older As Daniel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Daniel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27 February, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WOZB-LJJG/VMBXIP.K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15 March, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27 February, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5DI-73I9FJH5) Title Dear Mr Andrews, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,204.62 including insurance premium tax. Last year's premium £3,917.22 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Andrews, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,204.62 including insurance premium tax. Last year's premium £3,917.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Andrews, Dear Mr Andrews, Dear Mr Andrews, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,204.62 including insurance premium tax. Last year's premium £3,917.22 including insurance premium tax. This year's premium £7,204.62 including insurance premium tax. This year's premium £7,204.62 including insurance premium tax. Last year's premium £3,917.22 including insurance premium tax. Last year's premium £3,917.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliott. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliott, your renewal will take effect from 29/10/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Alan Smith, 6 Samuel mall East Stewartton E3 2WX Policy Details Policy number: 5DI-73I9FJH5 Policy start date: 29/10/24 Policy end date: 02 February, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliott Pet type: Dog Pet date of birth: 27 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,131.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,204.62 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,309.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/10/24. Your standard monthly payment of £8,903.80 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Alan Smith 6 Samuel mall East Stewartton E3 2WX Elliott's Policy Renewal Date: 29/10/24 Policy Number: 5DI-73I9FJH5 New monthly premium £8,903.80 This year's annual premium £7,204.62 Last year's annual premium £3,917.22 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12 October, 2021 Dear Mr Andrews It's time to renew Elliott’s cover with Animal Friends . Thank you for trusting us with Elliott's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliott is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliott It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliott as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliott gets older As Elliott is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliott is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/10/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5DI-73I9FJH5
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02 February, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29/10/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6QNO/Q3V2/W9CW./S5) Title Dear Mr Cunningham, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,543.76 including insurance premium tax. Last year's premium £5,988.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cunningham, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,543.76 including insurance premium tax. Last year's premium £5,988.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cunningham, Dear Mr Cunningham, Dear Mr Cunningham, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,543.76 including insurance premium tax. Last year's premium £5,988.49 including insurance premium tax. This year's premium £1,543.76 including insurance premium tax. This year's premium £1,543.76 including insurance premium tax. Last year's premium £5,988.49 including insurance premium tax. Last year's premium £5,988.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sylvia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sylvia, your renewal will take effect from 11 May, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Natasha Smith, Studio 65j Brown mountain North Gregory N50 8YX Policy Details Policy number: 6QNO/Q3V2/W9CW./S5 Policy start date: 11 May, 2022 Policy end date: 22/09/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sylvia Pet type: Dog Pet date of birth: 16/12/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,067.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,543.76 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,543.53 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 May, 2022. Your standard monthly payment of £5,113.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Natasha Smith Studio 65j Brown mountain North Gregory N50 8YX Sylvia's Policy Renewal Date: 11 May, 2022 Policy Number: 6QNO/Q3V2/W9CW./S5 New monthly premium £5,113.62 This year's annual premium £1,543.76 Last year's annual premium £5,988.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/11/22 Dear Mr Cunningham It's time to renew Sylvia’s cover with Animal Friends . Thank you for trusting us with Sylvia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sylvia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sylvia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sylvia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sylvia gets older As Sylvia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sylvia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 May, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6QNO/Q3V2/W9CW./S5
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22/09/21
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11 May, 2022
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2024-01-31
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Your Policy Renewal - Animal Friends (RJHD/HIZPN-NGBPUXRFUH) Title Dear Mr Dunn, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,868.67 including insurance premium tax. Last year's premium £3,707.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dunn, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,868.67 including insurance premium tax. Last year's premium £3,707.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dunn, Dear Mr Dunn, Dear Mr Dunn, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,868.67 including insurance premium tax. Last year's premium £3,707.87 including insurance premium tax. This year's premium £1,868.67 including insurance premium tax. This year's premium £1,868.67 including insurance premium tax. Last year's premium £3,707.87 including insurance premium tax. Last year's premium £3,707.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jay. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jay, your renewal will take effect from 15/11/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Justin Smith, 175 Khan mission Murphymouth G2E 1ZF Policy Details Policy number: RJHD/HIZPN-NGBPUXRFUH Policy start date: 15/11/20 Policy end date: 2025-06-14 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jay Pet type: Dog Pet date of birth: 01 April, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,417.66 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,868.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,241.46 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/11/20. Your standard monthly payment of £7,863.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Justin Smith 175 Khan mission Murphymouth G2E 1ZF Jay's Policy Renewal Date: 15/11/20 Policy Number: RJHD/HIZPN-NGBPUXRFUH New monthly premium £7,863.88 This year's annual premium £1,868.67 Last year's annual premium £3,707.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 January, 2023 Dear Mr Dunn It's time to renew Jay’s cover with Animal Friends . Thank you for trusting us with Jay's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jay is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jay It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jay as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jay gets older As Jay is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jay is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/11/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RJHD/HIZPN-NGBPUXRFUH
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2025-06-14
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15/11/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (imllv_galg-rxqjqvopfol) Title Dear Mr Fletcher, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,086.65 including insurance premium tax. Last year's premium £9,127.09 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fletcher, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,086.65 including insurance premium tax. Last year's premium £9,127.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fletcher, Dear Mr Fletcher, Dear Mr Fletcher, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,086.65 including insurance premium tax. Last year's premium £9,127.09 including insurance premium tax. This year's premium £5,086.65 including insurance premium tax. This year's premium £5,086.65 including insurance premium tax. Last year's premium £9,127.09 including insurance premium tax. Last year's premium £9,127.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gregory. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gregory, your renewal will take effect from 23 June, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Ian Robson, Flat 15O Jason loaf North Callum N7 3NL Policy Details Policy number: imllv_galg-rxqjqvopfol Policy start date: 23 June, 2025 Policy end date: 09/09/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gregory Pet type: Dog Pet date of birth: 08/07/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,045.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,086.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,545.13 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23 June, 2025. Your standard monthly payment of £388.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Ian Robson Flat 15O Jason loaf North Callum N7 3NL Gregory's Policy Renewal Date: 23 June, 2025 Policy Number: imllv_galg-rxqjqvopfol New monthly premium £388.75 This year's annual premium £5,086.65 Last year's annual premium £9,127.09 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12 September, 2020 Dear Mr Fletcher It's time to renew Gregory’s cover with Animal Friends . Thank you for trusting us with Gregory's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gregory is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gregory It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gregory as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gregory gets older As Gregory is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gregory is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23 June, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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imllv_galg-rxqjqvopfol
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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09/09/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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23 June, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MUNCB.JIVDL) Title Dear Mr Hayward, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,459.08 including insurance premium tax. Last year's premium £2,108.86 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hayward, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,459.08 including insurance premium tax. Last year's premium £2,108.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hayward, Dear Mr Hayward, Dear Mr Hayward, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,459.08 including insurance premium tax. Last year's premium £2,108.86 including insurance premium tax. This year's premium £1,459.08 including insurance premium tax. This year's premium £1,459.08 including insurance premium tax. Last year's premium £2,108.86 including insurance premium tax. Last year's premium £2,108.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rachael. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rachael, your renewal will take effect from 10 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Nathan Murray, 655 Leah viaduct West Charlie N9C 7LR Policy Details Policy number: MUNCB.JIVDL Policy start date: 10 March, 2019 Policy end date: 25/04/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rachael Pet type: Dog Pet date of birth: 29/10/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,270.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,459.08 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,532.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10 March, 2019. Your standard monthly payment of £9,709.83 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Nathan Murray 655 Leah viaduct West Charlie N9C 7LR Rachael's Policy Renewal Date: 10 March, 2019 Policy Number: MUNCB.JIVDL New monthly premium £9,709.83 This year's annual premium £1,459.08 Last year's annual premium £2,108.86 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25 October, 2023 Dear Mr Hayward It's time to renew Rachael’s cover with Animal Friends . Thank you for trusting us with Rachael's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rachael is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rachael It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rachael as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rachael gets older As Rachael is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rachael is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MUNCB.JIVDL
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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25/04/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ckkqh-is.zhzmrao.tjvo) Title Dear Mr Hicks, It's time to renew Kayleigh's cover with Animal Friends. Thank you for trusting us with Kayleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kayleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £899.32 including insurance premium tax. Last year's premium £3,080.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kayleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hicks, It's time to renew Kayleigh's cover with Animal Friends. Thank you for trusting us with Kayleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kayleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £899.32 including insurance premium tax. Last year's premium £3,080.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kayleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hicks, Dear Mr Hicks, Dear Mr Hicks, It's time to renew Kayleigh's cover with Animal Friends. Thank you for trusting us with Kayleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kayleigh's cover with Animal Friends. Thank you for trusting us with Kayleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kayleigh's cover with Animal Friends. Thank you for trusting us with Kayleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kayleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kayleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kayleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £899.32 including insurance premium tax. Last year's premium £3,080.85 including insurance premium tax. This year's premium £899.32 including insurance premium tax. This year's premium £899.32 including insurance premium tax. Last year's premium £3,080.85 including insurance premium tax. Last year's premium £3,080.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kayleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kayleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kayleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kayleigh. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kayleigh, your renewal will take effect from 17 May, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Gillian West, 8 Phillips shoal Turnerfort L13 6QR Policy Details Policy number: ckkqh-is.zhzmrao.tjvo Policy start date: 17 May, 2019 Policy end date: Fri 10 May, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kayleigh Pet type: Dog Pet date of birth: Wed 30 October, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,525.95 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £899.32 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £880.92 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17 May, 2019. Your standard monthly payment of £8,972.14 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Gillian West 8 Phillips shoal Turnerfort L13 6QR Kayleigh's Policy Renewal Date: 17 May, 2019 Policy Number: ckkqh-is.zhzmrao.tjvo New monthly premium £8,972.14 This year's annual premium £899.32 Last year's annual premium £3,080.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 23 February, 2024 Dear Mr Hicks It's time to renew Kayleigh’s cover with Animal Friends . Thank you for trusting us with Kayleigh's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kayleigh is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kayleigh It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kayleigh as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kayleigh gets older As Kayleigh is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kayleigh is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17 May, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Fri 10 May, 2019
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17 May, 2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (2U6WM2G1MEP9/QNMKW30Y) Title Dear Mr O'Neill, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £396.43 including insurance premium tax. Last year's premium £9,507.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr O'Neill, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £396.43 including insurance premium tax. Last year's premium £9,507.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr O'Neill, Dear Mr O'Neill, Dear Mr O'Neill, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £396.43 including insurance premium tax. Last year's premium £9,507.88 including insurance premium tax. This year's premium £396.43 including insurance premium tax. This year's premium £396.43 including insurance premium tax. Last year's premium £9,507.88 including insurance premium tax. Last year's premium £9,507.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jonathan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jonathan, your renewal will take effect from 2021-09-08. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jayne Parkes, Studio 60 Doyle greens Lake Gerard G7 6BW Policy Details Policy number: 2U6WM2G1MEP9/QNMKW30Y Policy start date: 2021-09-08 Policy end date: Sat 23 November, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jonathan Pet type: Dog Pet date of birth: 04/12/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,433.92 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £396.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,378.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-09-08. Your standard monthly payment of £9,543.94 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jayne Parkes Studio 60 Doyle greens Lake Gerard G7 6BW Jonathan's Policy Renewal Date: 2021-09-08 Policy Number: 2U6WM2G1MEP9/QNMKW30Y New monthly premium £9,543.94 This year's annual premium £396.43 Last year's annual premium £9,507.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/10/2020 Dear Mr O'Neill It's time to renew Jonathan’s cover with Animal Friends . Thank you for trusting us with Jonathan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jonathan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jonathan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jonathan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jonathan gets older As Jonathan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jonathan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-09-08. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Sat 23 November, 2024
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2021-09-08
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (22WBUPJU86FCZ3/E.7-B8Z) Title Dear Mr Brennan, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,772.32 including insurance premium tax. Last year's premium £1,461.81 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brennan, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,772.32 including insurance premium tax. Last year's premium £1,461.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brennan, Dear Mr Brennan, Dear Mr Brennan, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,772.32 including insurance premium tax. Last year's premium £1,461.81 including insurance premium tax. This year's premium £7,772.32 including insurance premium tax. This year's premium £7,772.32 including insurance premium tax. Last year's premium £1,461.81 including insurance premium tax. Last year's premium £1,461.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jonathan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jonathan, your renewal will take effect from 25/10/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Wendy Lawrence-Brennan, Flat 85f Jake crossroad Port Garethton G36 3AT Policy Details Policy number: 22WBUPJU86FCZ3/E.7-B8Z Policy start date: 25/10/24 Policy end date: 27/05/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jonathan Pet type: Dog Pet date of birth: 04/10/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,194.28 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,772.32 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,738.12 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/10/24. Your standard monthly payment of £5,787.77 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Wendy Lawrence-Brennan Flat 85f Jake crossroad Port Garethton G36 3AT Jonathan's Policy Renewal Date: 25/10/24 Policy Number: 22WBUPJU86FCZ3/E.7-B8Z New monthly premium £5,787.77 This year's annual premium £7,772.32 Last year's annual premium £1,461.81 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 01 August, 2021 Dear Mr Brennan It's time to renew Jonathan’s cover with Animal Friends . Thank you for trusting us with Jonathan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jonathan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jonathan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jonathan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jonathan gets older As Jonathan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jonathan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/10/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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22WBUPJU86FCZ3/E.7-B8Z
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27/05/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25/10/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (115H29K) Title Dear Mr Gregory, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,453.53 including insurance premium tax. Last year's premium £2,837.08 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gregory, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,453.53 including insurance premium tax. Last year's premium £2,837.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gregory, Dear Mr Gregory, Dear Mr Gregory, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,453.53 including insurance premium tax. Last year's premium £2,837.08 including insurance premium tax. This year's premium £2,453.53 including insurance premium tax. This year's premium £2,453.53 including insurance premium tax. Last year's premium £2,837.08 including insurance premium tax. Last year's premium £2,837.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mark. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mark, your renewal will take effect from 29/09/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Peter Johnson-Smith, Studio 59a Gail way Anthonytown OL3Y 6TF Policy Details Policy number: 115H29K Policy start date: 29/09/2024 Policy end date: 06/03/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mark Pet type: Dog Pet date of birth: 14 January, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,616.55 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,453.53 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,552.55 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/09/2024. Your standard monthly payment of £4,619.96 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Peter Johnson-Smith Studio 59a Gail way Anthonytown OL3Y 6TF Mark's Policy Renewal Date: 29/09/2024 Policy Number: 115H29K New monthly premium £4,619.96 This year's annual premium £2,453.53 Last year's annual premium £2,837.08 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15/05/2020 Dear Mr Gregory It's time to renew Mark’s cover with Animal Friends . Thank you for trusting us with Mark's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mark is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mark It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mark as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mark gets older As Mark is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mark is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/09/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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115H29K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/03/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29/09/2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MJYYUTU-FQWSJDTDP/GK) Title Dear Mr Bray, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,000.95 including insurance premium tax. Last year's premium £8,091.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bray, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,000.95 including insurance premium tax. Last year's premium £8,091.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bray, Dear Mr Bray, Dear Mr Bray, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,000.95 including insurance premium tax. Last year's premium £8,091.89 including insurance premium tax. This year's premium £8,000.95 including insurance premium tax. This year's premium £8,000.95 including insurance premium tax. Last year's premium £8,091.89 including insurance premium tax. Last year's premium £8,091.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Justin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Justin, your renewal will take effect from 2025-12-25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Roger Bevan, 166 Turner junction Naylorville E8K 7NR Policy Details Policy number: MJYYUTU-FQWSJDTDP/GK Policy start date: 2025-12-25 Policy end date: 17/09/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Justin Pet type: Dog Pet date of birth: 2021-05-13 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,340.46 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,000.95 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,778.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-12-25. Your standard monthly payment of £5,357.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Roger Bevan 166 Turner junction Naylorville E8K 7NR Justin's Policy Renewal Date: 2025-12-25 Policy Number: MJYYUTU-FQWSJDTDP/GK New monthly premium £5,357.26 This year's annual premium £8,000.95 Last year's annual premium £8,091.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/08/2020 Dear Mr Bray It's time to renew Justin’s cover with Animal Friends . Thank you for trusting us with Justin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Justin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Justin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Justin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Justin gets older As Justin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Justin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-12-25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MJYYUTU-FQWSJDTDP/GK
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17/09/23
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2025-12-25
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (TQUYLTB/K) Title Dear Mr Sykes, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,104.60 including insurance premium tax. Last year's premium £6,592.92 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Sykes, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,104.60 including insurance premium tax. Last year's premium £6,592.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Sykes, Dear Mr Sykes, Dear Mr Sykes, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,104.60 including insurance premium tax. Last year's premium £6,592.92 including insurance premium tax. This year's premium £2,104.60 including insurance premium tax. This year's premium £2,104.60 including insurance premium tax. Last year's premium £6,592.92 including insurance premium tax. Last year's premium £6,592.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ann. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ann, your renewal will take effect from 05 February, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Oliver Clark, 037 Lane fork Richardsonmouth WN1V 3EQ Policy Details Policy number: TQUYLTB/K Policy start date: 05 February, 2021 Policy end date: 31/08/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ann Pet type: Dog Pet date of birth: 31/12/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,596.64 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,104.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,058.53 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 February, 2021. Your standard monthly payment of £3,267.17 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Oliver Clark 037 Lane fork Richardsonmouth WN1V 3EQ Ann's Policy Renewal Date: 05 February, 2021 Policy Number: TQUYLTB/K New monthly premium £3,267.17 This year's annual premium £2,104.60 Last year's annual premium £6,592.92 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/05/25 Dear Mr Sykes It's time to renew Ann’s cover with Animal Friends . Thank you for trusting us with Ann's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ann is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ann It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ann as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ann gets older As Ann is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ann is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 February, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TQUYLTB/K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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31/08/2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05 February, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (L6M/H//DNQ/ER9Y8O32XN7WY) Title Dear Mr Nelson, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,366.02 including insurance premium tax. Last year's premium £3,389.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nelson, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,366.02 including insurance premium tax. Last year's premium £3,389.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nelson, Dear Mr Nelson, Dear Mr Nelson, It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephanie's cover with Animal Friends. Thank you for trusting us with Stephanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,366.02 including insurance premium tax. Last year's premium £3,389.14 including insurance premium tax. This year's premium £1,366.02 including insurance premium tax. This year's premium £1,366.02 including insurance premium tax. Last year's premium £3,389.14 including insurance premium tax. Last year's premium £3,389.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stephanie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stephanie, your renewal will take effect from 2023-12-14. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosie Andrews-Harrison, 4 Howard forges North Hilary RH58 7QW Policy Details Policy number: L6M/H//DNQ/ER9Y8O32XN7WY Policy start date: 2023-12-14 Policy end date: 2023-02-18 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stephanie Pet type: Dog Pet date of birth: 29 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,927.86 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,366.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,612.11 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-12-14. Your standard monthly payment of £5,378.22 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosie Andrews-Harrison 4 Howard forges North Hilary RH58 7QW Stephanie's Policy Renewal Date: 2023-12-14 Policy Number: L6M/H//DNQ/ER9Y8O32XN7WY New monthly premium £5,378.22 This year's annual premium £1,366.02 Last year's annual premium £3,389.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12/09/2020 Dear Mr Nelson It's time to renew Stephanie’s cover with Animal Friends . Thank you for trusting us with Stephanie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stephanie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stephanie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stephanie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stephanie gets older As Stephanie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stephanie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-12-14. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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L6M/H//DNQ/ER9Y8O32XN7WY
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-02-18
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-12-14
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SAZSV_TU) Title Dear Mr McDonald, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,363.45 including insurance premium tax. Last year's premium £2,696.11 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr McDonald, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,363.45 including insurance premium tax. Last year's premium £2,696.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr McDonald, Dear Mr McDonald, Dear Mr McDonald, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,363.45 including insurance premium tax. Last year's premium £2,696.11 including insurance premium tax. This year's premium £2,363.45 including insurance premium tax. This year's premium £2,363.45 including insurance premium tax. Last year's premium £2,696.11 including insurance premium tax. Last year's premium £2,696.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gillian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gillian, your renewal will take effect from 05/12/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Damien Singh-Norton, Studio 92 Hargreaves underpass Geraldinebury W49 6QG Policy Details Policy number: SAZSV_TU Policy start date: 05/12/2023 Policy end date: 2019-12-28 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gillian Pet type: Dog Pet date of birth: 2021-01-25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,388.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,363.45 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,693.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05/12/2023. Your standard monthly payment of £2,891.37 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Damien Singh-Norton Studio 92 Hargreaves underpass Geraldinebury W49 6QG Gillian's Policy Renewal Date: 05/12/2023 Policy Number: SAZSV_TU New monthly premium £2,891.37 This year's annual premium £2,363.45 Last year's annual premium £2,696.11 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-05-24 Dear Mr McDonald It's time to renew Gillian’s cover with Animal Friends . Thank you for trusting us with Gillian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gillian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gillian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gillian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gillian gets older As Gillian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gillian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05/12/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SAZSV_TU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-12-28
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05/12/2023
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (M.UIFTV_WMYYRKV) Title Dear Mr Smith, It's time to renew Jean's cover with Animal Friends. Thank you for trusting us with Jean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,961.49 including insurance premium tax. Last year's premium £169.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Jean's cover with Animal Friends. Thank you for trusting us with Jean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,961.49 including insurance premium tax. Last year's premium £169.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Jean's cover with Animal Friends. Thank you for trusting us with Jean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jean's cover with Animal Friends. Thank you for trusting us with Jean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jean's cover with Animal Friends. Thank you for trusting us with Jean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,961.49 including insurance premium tax. Last year's premium £169.15 including insurance premium tax. This year's premium £5,961.49 including insurance premium tax. This year's premium £5,961.49 including insurance premium tax. Last year's premium £169.15 including insurance premium tax. Last year's premium £169.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jean. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jean, your renewal will take effect from 11/05/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Valerie Johnston, Flat 4 Bartlett islands Kerrchester CM4 2JY Policy Details Policy number: M.UIFTV_WMYYRKV Policy start date: 11/05/21 Policy end date: 2025-03-07 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jean Pet type: Dog Pet date of birth: 05 July, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,837.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,961.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,079.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/05/21. Your standard monthly payment of £7,950.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Valerie Johnston Flat 4 Bartlett islands Kerrchester CM4 2JY Jean's Policy Renewal Date: 11/05/21 Policy Number: M.UIFTV_WMYYRKV New monthly premium £7,950.15 This year's annual premium £5,961.49 Last year's annual premium £169.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thursday 30 June, 2022 Dear Mr Smith It's time to renew Jean’s cover with Animal Friends . Thank you for trusting us with Jean's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jean is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jean It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jean as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jean gets older As Jean is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jean is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/05/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2025-03-07
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11/05/21
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (S/LKB/8HQ4) Title Dear Mr Moss, It's time to renew Hannah's cover with Animal Friends. Thank you for trusting us with Hannah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hannah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,914.60 including insurance premium tax. Last year's premium £2,070.75 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hannah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Moss, It's time to renew Hannah's cover with Animal Friends. Thank you for trusting us with Hannah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hannah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,914.60 including insurance premium tax. Last year's premium £2,070.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hannah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Moss, Dear Mr Moss, Dear Mr Moss, It's time to renew Hannah's cover with Animal Friends. Thank you for trusting us with Hannah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hannah's cover with Animal Friends. Thank you for trusting us with Hannah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hannah's cover with Animal Friends. Thank you for trusting us with Hannah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hannah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hannah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hannah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,914.60 including insurance premium tax. Last year's premium £2,070.75 including insurance premium tax. This year's premium £3,914.60 including insurance premium tax. This year's premium £3,914.60 including insurance premium tax. Last year's premium £2,070.75 including insurance premium tax. Last year's premium £2,070.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hannah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hannah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hannah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hannah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hannah, your renewal will take effect from Sun 05 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ruth Evans, Studio 33R Clayton valleys Lake Sylvia RM1 1ZG Policy Details Policy number: S/LKB/8HQ4 Policy start date: Sun 05 January, 2025 Policy end date: 2019-04-10 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hannah Pet type: Dog Pet date of birth: Wednesday 25 January, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,335.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,914.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,797.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 05 January, 2025. Your standard monthly payment of £2,172.46 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ruth Evans Studio 33R Clayton valleys Lake Sylvia RM1 1ZG Hannah's Policy Renewal Date: Sun 05 January, 2025 Policy Number: S/LKB/8HQ4 New monthly premium £2,172.46 This year's annual premium £3,914.60 Last year's annual premium £2,070.75 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-01-05 Dear Mr Moss It's time to renew Hannah’s cover with Animal Friends . Thank you for trusting us with Hannah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hannah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hannah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hannah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hannah gets older As Hannah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hannah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 05 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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S/LKB/8HQ4
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-04-10
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 05 January, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (pmk.oaimorqnsdhxj.n/jj) Title Dear Mr Marsden, It's time to renew Clive's cover with Animal Friends. Thank you for trusting us with Clive's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clive has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,477.65 including insurance premium tax. Last year's premium £4,532.20 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clive with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Marsden, It's time to renew Clive's cover with Animal Friends. Thank you for trusting us with Clive's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clive has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,477.65 including insurance premium tax. Last year's premium £4,532.20 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clive with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Marsden, Dear Mr Marsden, Dear Mr Marsden, It's time to renew Clive's cover with Animal Friends. Thank you for trusting us with Clive's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clive's cover with Animal Friends. Thank you for trusting us with Clive's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clive's cover with Animal Friends. Thank you for trusting us with Clive's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clive has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clive has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clive has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,477.65 including insurance premium tax. Last year's premium £4,532.20 including insurance premium tax. This year's premium £1,477.65 including insurance premium tax. This year's premium £1,477.65 including insurance premium tax. Last year's premium £4,532.20 including insurance premium tax. Last year's premium £4,532.20 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clive with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clive with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clive with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Clive. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Clive, your renewal will take effect from 07 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tracey Price, Studio 15 Toby garden Turnerstad S25 6DU Policy Details Policy number: pmk.oaimorqnsdhxj.n/jj Policy start date: 07 September, 2025 Policy end date: Monday 07 December, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Clive Pet type: Dog Pet date of birth: Sat 29 April, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,618.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,477.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,339.56 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07 September, 2025. Your standard monthly payment of £2,577.98 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tracey Price Studio 15 Toby garden Turnerstad S25 6DU Clive's Policy Renewal Date: 07 September, 2025 Policy Number: pmk.oaimorqnsdhxj.n/jj New monthly premium £2,577.98 This year's annual premium £1,477.65 Last year's annual premium £4,532.20 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-12-13 Dear Mr Marsden It's time to renew Clive’s cover with Animal Friends . Thank you for trusting us with Clive's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Clive is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Clive It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Clive as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Clive gets older As Clive is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Clive is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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pmk.oaimorqnsdhxj.n/jj
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 07 December, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07 September, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (OJ/BW7P2XJSD/T09U) Title Dear Mr Douglas, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,933.95 including insurance premium tax. Last year's premium £6,295.47 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Douglas, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,933.95 including insurance premium tax. Last year's premium £6,295.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Douglas, Dear Mr Douglas, Dear Mr Douglas, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,933.95 including insurance premium tax. Last year's premium £6,295.47 including insurance premium tax. This year's premium £4,933.95 including insurance premium tax. This year's premium £4,933.95 including insurance premium tax. Last year's premium £6,295.47 including insurance premium tax. Last year's premium £6,295.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Denis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Denis, your renewal will take effect from Mon 01 July, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Ashley Bray, 90 Stephen trace Robinsonfort S88 1SJ Policy Details Policy number: OJ/BW7P2XJSD/T09U Policy start date: Mon 01 July, 2019 Policy end date: 2021-03-17 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Denis Pet type: Dog Pet date of birth: 02/12/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,497.10 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,933.95 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £142.95 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 01 July, 2019. Your standard monthly payment of £3,492.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Ashley Bray 90 Stephen trace Robinsonfort S88 1SJ Denis's Policy Renewal Date: Mon 01 July, 2019 Policy Number: OJ/BW7P2XJSD/T09U New monthly premium £3,492.49 This year's annual premium £4,933.95 Last year's annual premium £6,295.47 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/08/2020 Dear Mr Douglas It's time to renew Denis’s cover with Animal Friends . Thank you for trusting us with Denis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Denis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Denis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Denis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Denis gets older As Denis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Denis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 01 July, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OJ/BW7P2XJSD/T09U
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-03-17
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 01 July, 2019
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (VNEI.SB) Title Dear Mr Scott, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,171.15 including insurance premium tax. Last year's premium £5,584.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Scott, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,171.15 including insurance premium tax. Last year's premium £5,584.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Scott, Dear Mr Scott, Dear Mr Scott, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,171.15 including insurance premium tax. Last year's premium £5,584.89 including insurance premium tax. This year's premium £5,171.15 including insurance premium tax. This year's premium £5,171.15 including insurance premium tax. Last year's premium £5,584.89 including insurance premium tax. Last year's premium £5,584.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Graham. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Graham, your renewal will take effect from 20/08/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Vincent Gibson, 341 Alex ford Nicholasshire SY86 9ZL Policy Details Policy number: VNEI.SB Policy start date: 20/08/20 Policy end date: Thursday 23 May, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Graham Pet type: Dog Pet date of birth: 2022-09-16 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,740.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,171.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,949.68 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/08/20. Your standard monthly payment of £4,559.23 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Vincent Gibson 341 Alex ford Nicholasshire SY86 9ZL Graham's Policy Renewal Date: 20/08/20 Policy Number: VNEI.SB New monthly premium £4,559.23 This year's annual premium £5,171.15 Last year's annual premium £5,584.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/07/2021 Dear Mr Scott It's time to renew Graham’s cover with Animal Friends . Thank you for trusting us with Graham's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Graham is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Graham It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Graham as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Graham gets older As Graham is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Graham is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/08/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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VNEI.SB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 23 May, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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20/08/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LUDVE3J) Title Dear Mr Moore, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,669.65 including insurance premium tax. Last year's premium £8,904.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Moore, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,669.65 including insurance premium tax. Last year's premium £8,904.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Moore, Dear Mr Moore, Dear Mr Moore, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,669.65 including insurance premium tax. Last year's premium £8,904.49 including insurance premium tax. This year's premium £2,669.65 including insurance premium tax. This year's premium £2,669.65 including insurance premium tax. Last year's premium £8,904.49 including insurance premium tax. Last year's premium £8,904.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Natasha. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Natasha, your renewal will take effect from 15/09/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Claire Hussain, 65 Williams inlet Jenniferfurt ML3V 3QD Policy Details Policy number: LUDVE3J Policy start date: 15/09/20 Policy end date: 23 June, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Natasha Pet type: Dog Pet date of birth: 10/12/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,096.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,669.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,450.06 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/09/20. Your standard monthly payment of £4,283.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Claire Hussain 65 Williams inlet Jenniferfurt ML3V 3QD Natasha's Policy Renewal Date: 15/09/20 Policy Number: LUDVE3J New monthly premium £4,283.35 This year's annual premium £2,669.65 Last year's annual premium £8,904.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thursday 02 May, 2019 Dear Mr Moore It's time to renew Natasha’s cover with Animal Friends . Thank you for trusting us with Natasha's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Natasha is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Natasha It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Natasha as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Natasha gets older As Natasha is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Natasha is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/09/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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LUDVE3J
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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23 June, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15/09/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (EVIO.DQX-R/GIUELCT) Title Dear Mr White, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,856.01 including insurance premium tax. Last year's premium £9,200.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr White, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,856.01 including insurance premium tax. Last year's premium £9,200.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr White, Dear Mr White, Dear Mr White, It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harry's cover with Animal Friends. Thank you for trusting us with Harry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,856.01 including insurance premium tax. Last year's premium £9,200.89 including insurance premium tax. This year's premium £3,856.01 including insurance premium tax. This year's premium £3,856.01 including insurance premium tax. Last year's premium £9,200.89 including insurance premium tax. Last year's premium £9,200.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Harry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Harry, your renewal will take effect from 2021-07-17. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Judith Allen, 412 Russell spring New Craig E2S 2BE Policy Details Policy number: EVIO.DQX-R/GIUELCT Policy start date: 2021-07-17 Policy end date: Wed 24 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Harry Pet type: Dog Pet date of birth: Wed 04 September, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,074.08 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,856.01 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,665.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-07-17. Your standard monthly payment of £6,189.94 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Judith Allen 412 Russell spring New Craig E2S 2BE Harry's Policy Renewal Date: 2021-07-17 Policy Number: EVIO.DQX-R/GIUELCT New monthly premium £6,189.94 This year's annual premium £3,856.01 Last year's annual premium £9,200.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/01/2025 Dear Mr White It's time to renew Harry’s cover with Animal Friends . Thank you for trusting us with Harry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Harry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Harry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Harry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Harry gets older As Harry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Harry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-07-17. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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EVIO.DQX-R/GIUELCT
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 24 February, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-07-17
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (57CK.58Z) Title Dear Mr Pugh, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,261.71 including insurance premium tax. Last year's premium £4,445.63 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pugh, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,261.71 including insurance premium tax. Last year's premium £4,445.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pugh, Dear Mr Pugh, Dear Mr Pugh, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,261.71 including insurance premium tax. Last year's premium £4,445.63 including insurance premium tax. This year's premium £8,261.71 including insurance premium tax. This year's premium £8,261.71 including insurance premium tax. Last year's premium £4,445.63 including insurance premium tax. Last year's premium £4,445.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joel, your renewal will take effect from 2021-04-11. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sheila Lewis, Flat 77F Bryan shores Tobyshire L4T 3DS Policy Details Policy number: 57CK.58Z Policy start date: 2021-04-11 Policy end date: Thursday 17 September, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joel Pet type: Dog Pet date of birth: Friday 16 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,177.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,261.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,993.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-04-11. Your standard monthly payment of £7,079.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sheila Lewis Flat 77F Bryan shores Tobyshire L4T 3DS Joel's Policy Renewal Date: 2021-04-11 Policy Number: 57CK.58Z New monthly premium £7,079.76 This year's annual premium £8,261.71 Last year's annual premium £4,445.63 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/01/2024 Dear Mr Pugh It's time to renew Joel’s cover with Animal Friends . Thank you for trusting us with Joel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joel gets older As Joel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-04-11. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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57CK.58Z
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 17 September, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-04-11
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5I_U/KIBLAJ7WH5) Title Dear Mr Mann, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,518.51 including insurance premium tax. Last year's premium £2,892.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mann, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,518.51 including insurance premium tax. Last year's premium £2,892.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mann, Dear Mr Mann, Dear Mr Mann, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,518.51 including insurance premium tax. Last year's premium £2,892.33 including insurance premium tax. This year's premium £6,518.51 including insurance premium tax. This year's premium £6,518.51 including insurance premium tax. Last year's premium £2,892.33 including insurance premium tax. Last year's premium £2,892.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christopher. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christopher, your renewal will take effect from Saturday 16 November, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dennis Burton, 103 Burgess greens Allanburgh M8G 2YZ Policy Details Policy number: 5I_U/KIBLAJ7WH5 Policy start date: Saturday 16 November, 2019 Policy end date: 24/05/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christopher Pet type: Dog Pet date of birth: 06 December, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,639.36 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,518.51 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,771.31 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 16 November, 2019. Your standard monthly payment of £8,955.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dennis Burton 103 Burgess greens Allanburgh M8G 2YZ Christopher's Policy Renewal Date: Saturday 16 November, 2019 Policy Number: 5I_U/KIBLAJ7WH5 New monthly premium £8,955.51 This year's annual premium £6,518.51 Last year's annual premium £2,892.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/03/2021 Dear Mr Mann It's time to renew Christopher’s cover with Animal Friends . Thank you for trusting us with Christopher's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christopher is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christopher It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christopher as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christopher gets older As Christopher is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christopher is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 16 November, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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24/05/2022
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Saturday 16 November, 2019
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (DTHPDRNU_EATUJ_PB) Title Dear Mr Gibbons, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,875.77 including insurance premium tax. Last year's premium £4,369.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gibbons, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,875.77 including insurance premium tax. Last year's premium £4,369.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gibbons, Dear Mr Gibbons, Dear Mr Gibbons, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,875.77 including insurance premium tax. Last year's premium £4,369.56 including insurance premium tax. This year's premium £5,875.77 including insurance premium tax. This year's premium £5,875.77 including insurance premium tax. Last year's premium £4,369.56 including insurance premium tax. Last year's premium £4,369.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Abdul. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Abdul, your renewal will take effect from 04/12/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Russell Howard, 158 Robinson fort East Marc BA75 5HT Policy Details Policy number: DTHPDRNU_EATUJ_PB Policy start date: 04/12/19 Policy end date: Friday 30 December, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Abdul Pet type: Dog Pet date of birth: Monday 18 July, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,725.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,875.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,886.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04/12/19. Your standard monthly payment of £8,074.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Russell Howard 158 Robinson fort East Marc BA75 5HT Abdul's Policy Renewal Date: 04/12/19 Policy Number: DTHPDRNU_EATUJ_PB New monthly premium £8,074.07 This year's annual premium £5,875.77 Last year's annual premium £4,369.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wed 03 September, 2025 Dear Mr Gibbons It's time to renew Abdul’s cover with Animal Friends . Thank you for trusting us with Abdul's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Abdul is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Abdul It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Abdul as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Abdul gets older As Abdul is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Abdul is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04/12/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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DTHPDRNU_EATUJ_PB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 30 December, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04/12/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZD9I2/5P//7AQB._DS1/3V) Title Dear Mr Cox, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,872.36 including insurance premium tax. Last year's premium £5,130.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cox, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,872.36 including insurance premium tax. Last year's premium £5,130.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cox, Dear Mr Cox, Dear Mr Cox, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,872.36 including insurance premium tax. Last year's premium £5,130.89 including insurance premium tax. This year's premium £2,872.36 including insurance premium tax. This year's premium £2,872.36 including insurance premium tax. Last year's premium £5,130.89 including insurance premium tax. Last year's premium £5,130.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hilary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hilary, your renewal will take effect from 07/04/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Rosemary Gardner, Studio 45J Hutchinson cove West Stuart E5S 0ES Policy Details Policy number: ZD9I2/5P//7AQB._DS1/3V Policy start date: 07/04/23 Policy end date: 12 April, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hilary Pet type: Dog Pet date of birth: 2021-12-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,616.85 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,872.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,332.75 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/04/23. Your standard monthly payment of £5,991.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Rosemary Gardner Studio 45J Hutchinson cove West Stuart E5S 0ES Hilary's Policy Renewal Date: 07/04/23 Policy Number: ZD9I2/5P//7AQB._DS1/3V New monthly premium £5,991.43 This year's annual premium £2,872.36 Last year's annual premium £5,130.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-07-29 Dear Mr Cox It's time to renew Hilary’s cover with Animal Friends . Thank you for trusting us with Hilary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hilary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hilary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hilary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hilary gets older As Hilary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hilary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/04/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZD9I2/5P//7AQB._DS1/3V
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12 April, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07/04/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (xtreerxrxfdujbtpgp._) Title Dear Mr Matthews, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,754.70 including insurance premium tax. Last year's premium £4,909.32 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Matthews, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,754.70 including insurance premium tax. Last year's premium £4,909.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Matthews, Dear Mr Matthews, Dear Mr Matthews, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,754.70 including insurance premium tax. Last year's premium £4,909.32 including insurance premium tax. This year's premium £7,754.70 including insurance premium tax. This year's premium £7,754.70 including insurance premium tax. Last year's premium £4,909.32 including insurance premium tax. Last year's premium £4,909.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christopher. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christopher, your renewal will take effect from Sun 02 November, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Leanne Marsden, Studio 19 Taylor tunnel Stuartbury HG5 5QS Policy Details Policy number: xtreerxrxfdujbtpgp._ Policy start date: Sun 02 November, 2025 Policy end date: Saturday 06 November, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christopher Pet type: Dog Pet date of birth: 2019-02-24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,983.57 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,754.70 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,761.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 02 November, 2025. Your standard monthly payment of £7,842.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Leanne Marsden Studio 19 Taylor tunnel Stuartbury HG5 5QS Christopher's Policy Renewal Date: Sun 02 November, 2025 Policy Number: xtreerxrxfdujbtpgp._ New monthly premium £7,842.18 This year's annual premium £7,754.70 Last year's annual premium £4,909.32 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13 April, 2021 Dear Mr Matthews It's time to renew Christopher’s cover with Animal Friends . Thank you for trusting us with Christopher's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christopher is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christopher It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christopher as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christopher gets older As Christopher is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christopher is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 02 November, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 06 November, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 02 November, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (Y4ZVH6OA3V2E3BYU) Title Dear Mr Coles, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,937.89 including insurance premium tax. Last year's premium £7,377.94 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Coles, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,937.89 including insurance premium tax. Last year's premium £7,377.94 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Coles, Dear Mr Coles, Dear Mr Coles, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,937.89 including insurance premium tax. Last year's premium £7,377.94 including insurance premium tax. This year's premium £5,937.89 including insurance premium tax. This year's premium £5,937.89 including insurance premium tax. Last year's premium £7,377.94 including insurance premium tax. Last year's premium £7,377.94 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kevin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kevin, your renewal will take effect from 27/04/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Bernard Brown, 382 Lindsey springs Francisshire WR6P 0UR Policy Details Policy number: Y4ZVH6OA3V2E3BYU Policy start date: 27/04/2021 Policy end date: Saturday 04 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kevin Pet type: Dog Pet date of birth: 27/02/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,606.86 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,937.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,268.46 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/04/2021. Your standard monthly payment of £9,614.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Bernard Brown 382 Lindsey springs Francisshire WR6P 0UR Kevin's Policy Renewal Date: 27/04/2021 Policy Number: Y4ZVH6OA3V2E3BYU New monthly premium £9,614.90 This year's annual premium £5,937.89 Last year's annual premium £7,377.94 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 15 December, 2023 Dear Mr Coles It's time to renew Kevin’s cover with Animal Friends . Thank you for trusting us with Kevin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kevin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kevin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kevin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kevin gets older As Kevin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kevin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/04/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Saturday 04 October, 2025
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27/04/2021
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (wikm/foiazx) Title Dear Mr Dennis, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,283.86 including insurance premium tax. Last year's premium £1,771.93 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dennis, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,283.86 including insurance premium tax. Last year's premium £1,771.93 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dennis, Dear Mr Dennis, Dear Mr Dennis, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,283.86 including insurance premium tax. Last year's premium £1,771.93 including insurance premium tax. This year's premium £1,283.86 including insurance premium tax. This year's premium £1,283.86 including insurance premium tax. Last year's premium £1,771.93 including insurance premium tax. Last year's premium £1,771.93 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rosie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rosie, your renewal will take effect from Tue 12 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jason Collins, 4 Connor causeway New Margaret M4S 6RN Policy Details Policy number: wikm/foiazx Policy start date: Tue 12 March, 2019 Policy end date: 2020-03-13 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rosie Pet type: Dog Pet date of birth: 2023-12-10 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,762.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,283.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,260.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 12 March, 2019. Your standard monthly payment of £8,108.21 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jason Collins 4 Connor causeway New Margaret M4S 6RN Rosie's Policy Renewal Date: Tue 12 March, 2019 Policy Number: wikm/foiazx New monthly premium £8,108.21 This year's annual premium £1,283.86 Last year's annual premium £1,771.93 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 08 September, 2023 Dear Mr Dennis It's time to renew Rosie’s cover with Animal Friends . Thank you for trusting us with Rosie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rosie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rosie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rosie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rosie gets older As Rosie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rosie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 12 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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wikm/foiazx
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-03-13
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 12 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ytuab-jyxh-wyywheu) Title Dear Mr Turnbull, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,038.79 including insurance premium tax. Last year's premium £4,726.77 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Turnbull, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,038.79 including insurance premium tax. Last year's premium £4,726.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Turnbull, Dear Mr Turnbull, Dear Mr Turnbull, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,038.79 including insurance premium tax. Last year's premium £4,726.77 including insurance premium tax. This year's premium £3,038.79 including insurance premium tax. This year's premium £3,038.79 including insurance premium tax. Last year's premium £4,726.77 including insurance premium tax. Last year's premium £4,726.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Michelle. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Michelle, your renewal will take effect from Friday 23 October, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Rosie Carpenter, Studio 21G David greens Lake Daniellemouth M7 0EE Policy Details Policy number: ytuab-jyxh-wyywheu Policy start date: Friday 23 October, 2020 Policy end date: 05 February, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Michelle Pet type: Dog Pet date of birth: 06 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,879.86 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,038.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,733.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 23 October, 2020. Your standard monthly payment of £8,512.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Rosie Carpenter Studio 21G David greens Lake Daniellemouth M7 0EE Michelle's Policy Renewal Date: Friday 23 October, 2020 Policy Number: ytuab-jyxh-wyywheu New monthly premium £8,512.01 This year's annual premium £3,038.79 Last year's annual premium £4,726.77 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 04 January, 2021 Dear Mr Turnbull It's time to renew Michelle’s cover with Animal Friends . Thank you for trusting us with Michelle's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Michelle is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Michelle It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Michelle as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Michelle gets older As Michelle is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Michelle is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 23 October, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ytuab-jyxh-wyywheu
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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05 February, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 23 October, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J16XK3W/HL) Title Dear Mr Davies, It's time to renew Charles's cover with Animal Friends. Thank you for trusting us with Charles's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charles has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,231.20 including insurance premium tax. Last year's premium £3,546.08 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charles with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Charles's cover with Animal Friends. Thank you for trusting us with Charles's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charles has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,231.20 including insurance premium tax. Last year's premium £3,546.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charles with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Charles's cover with Animal Friends. Thank you for trusting us with Charles's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charles's cover with Animal Friends. Thank you for trusting us with Charles's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charles's cover with Animal Friends. Thank you for trusting us with Charles's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charles has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charles has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charles has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,231.20 including insurance premium tax. Last year's premium £3,546.08 including insurance premium tax. This year's premium £4,231.20 including insurance premium tax. This year's premium £4,231.20 including insurance premium tax. Last year's premium £3,546.08 including insurance premium tax. Last year's premium £3,546.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charles with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charles with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charles with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Charles. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Charles, your renewal will take effect from Tue 26 July, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Julie Gregory, 21 Watson mountain New Bryanfurt S1 3SR Policy Details Policy number: J16XK3W/HL Policy start date: Tue 26 July, 2022 Policy end date: Tue 21 January, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Charles Pet type: Dog Pet date of birth: 27/09/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,466.67 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,231.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,462.21 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 26 July, 2022. Your standard monthly payment of £4,844.91 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Julie Gregory 21 Watson mountain New Bryanfurt S1 3SR Charles's Policy Renewal Date: Tue 26 July, 2022 Policy Number: J16XK3W/HL New monthly premium £4,844.91 This year's annual premium £4,231.20 Last year's annual premium £3,546.08 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 30 May, 2021 Dear Mr Davies It's time to renew Charles’s cover with Animal Friends . Thank you for trusting us with Charles's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Charles is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Charles It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Charles as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Charles gets older As Charles is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Charles is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 26 July, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Tue 21 January, 2020
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Tue 26 July, 2022
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (quslrqe) Title Dear Mr Matthews, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,242.56 including insurance premium tax. Last year's premium £3,628.57 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Matthews, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,242.56 including insurance premium tax. Last year's premium £3,628.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Matthews, Dear Mr Matthews, Dear Mr Matthews, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,242.56 including insurance premium tax. Last year's premium £3,628.57 including insurance premium tax. This year's premium £2,242.56 including insurance premium tax. This year's premium £2,242.56 including insurance premium tax. Last year's premium £3,628.57 including insurance premium tax. Last year's premium £3,628.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Helen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Helen, your renewal will take effect from 2021-04-13. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mathew Bradshaw, 6 Jason branch Port Beverleystad DD46 4WE Policy Details Policy number: quslrqe Policy start date: 2021-04-13 Policy end date: 01/03/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Helen Pet type: Dog Pet date of birth: Monday 19 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,522.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,242.56 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,257.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-04-13. Your standard monthly payment of £7,061.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mathew Bradshaw 6 Jason branch Port Beverleystad DD46 4WE Helen's Policy Renewal Date: 2021-04-13 Policy Number: quslrqe New monthly premium £7,061.26 This year's annual premium £2,242.56 Last year's annual premium £3,628.57 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-03-19 Dear Mr Matthews It's time to renew Helen’s cover with Animal Friends . Thank you for trusting us with Helen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Helen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Helen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Helen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Helen gets older As Helen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Helen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-04-13. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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01/03/2024
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2021-04-13
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3P./LEUBD8NZD/ND/5IXXW) Title Dear Mr Hurst, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £758.24 including insurance premium tax. Last year's premium £1,861.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hurst, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £758.24 including insurance premium tax. Last year's premium £1,861.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hurst, Dear Mr Hurst, Dear Mr Hurst, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £758.24 including insurance premium tax. Last year's premium £1,861.10 including insurance premium tax. This year's premium £758.24 including insurance premium tax. This year's premium £758.24 including insurance premium tax. Last year's premium £1,861.10 including insurance premium tax. Last year's premium £1,861.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for John. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for John, your renewal will take effect from 12/06/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kayleigh Cooper-Tucker, 8 Baker corners Justinshire G03 2JR Policy Details Policy number: 3P./LEUBD8NZD/ND/5IXXW Policy start date: 12/06/2021 Policy end date: 2019-06-19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: John Pet type: Dog Pet date of birth: 02 September, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,577.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £758.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,590.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/06/2021. Your standard monthly payment of £7,816.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kayleigh Cooper-Tucker 8 Baker corners Justinshire G03 2JR John's Policy Renewal Date: 12/06/2021 Policy Number: 3P./LEUBD8NZD/ND/5IXXW New monthly premium £7,816.43 This year's annual premium £758.24 Last year's annual premium £1,861.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11 August, 2025 Dear Mr Hurst It's time to renew John’s cover with Animal Friends . Thank you for trusting us with John's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and John is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for John It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about John as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As John gets older As John is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because John is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/06/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3P./LEUBD8NZD/ND/5IXXW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-06-19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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12/06/2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (S2F6BLNK/DQ-5UN117_-GZCC) Title Dear Mr Smith, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,786.85 including insurance premium tax. Last year's premium £21.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,786.85 including insurance premium tax. Last year's premium £21.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,786.85 including insurance premium tax. Last year's premium £21.33 including insurance premium tax. This year's premium £5,786.85 including insurance premium tax. This year's premium £5,786.85 including insurance premium tax. Last year's premium £21.33 including insurance premium tax. Last year's premium £21.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eleanor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eleanor, your renewal will take effect from 26/06/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Declan Bolton, 408 Brown lane O'Donnellmouth L57 0RX Policy Details Policy number: S2F6BLNK/DQ-5UN117_-GZCC Policy start date: 26/06/24 Policy end date: Wednesday 10 April, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eleanor Pet type: Dog Pet date of birth: Tue 09 September, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,983.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,786.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,614.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 26/06/24. Your standard monthly payment of £3,973.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Declan Bolton 408 Brown lane O'Donnellmouth L57 0RX Eleanor's Policy Renewal Date: 26/06/24 Policy Number: S2F6BLNK/DQ-5UN117_-GZCC New monthly premium £3,973.62 This year's annual premium £5,786.85 Last year's annual premium £21.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 29 September, 2025 Dear Mr Smith It's time to renew Eleanor’s cover with Animal Friends . Thank you for trusting us with Eleanor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eleanor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eleanor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eleanor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eleanor gets older As Eleanor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eleanor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 26/06/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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S2F6BLNK/DQ-5UN117_-GZCC
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 10 April, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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26/06/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (syzg_mwxu-ebsr.mgombnt-) Title Dear Mr Clark, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,233.24 including insurance premium tax. Last year's premium £6,979.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,233.24 including insurance premium tax. Last year's premium £6,979.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,233.24 including insurance premium tax. Last year's premium £6,979.49 including insurance premium tax. This year's premium £8,233.24 including insurance premium tax. This year's premium £8,233.24 including insurance premium tax. Last year's premium £6,979.49 including insurance premium tax. Last year's premium £6,979.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Catherine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Catherine, your renewal will take effect from 2020-12-13. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kathleen Rowley, Studio 47Z Marc lodge South Alicetown W3B 6LE Policy Details Policy number: syzg_mwxu-ebsr.mgombnt- Policy start date: 2020-12-13 Policy end date: Thursday 01 April, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Catherine Pet type: Dog Pet date of birth: 2020-07-15 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,356.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,233.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,867.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-12-13. Your standard monthly payment of £3,119.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kathleen Rowley Studio 47Z Marc lodge South Alicetown W3B 6LE Catherine's Policy Renewal Date: 2020-12-13 Policy Number: syzg_mwxu-ebsr.mgombnt- New monthly premium £3,119.88 This year's annual premium £8,233.24 Last year's annual premium £6,979.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/07/25 Dear Mr Clark It's time to renew Catherine’s cover with Animal Friends . Thank you for trusting us with Catherine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Catherine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Catherine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Catherine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Catherine gets older As Catherine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Catherine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-12-13. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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syzg_mwxu-ebsr.mgombnt-
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 01 April, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-12-13
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1ZR9C/WKYL1F2H.AJ13F) Title Dear Mr Cross, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,171.58 including insurance premium tax. Last year's premium £5,770.82 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cross, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,171.58 including insurance premium tax. Last year's premium £5,770.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cross, Dear Mr Cross, Dear Mr Cross, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,171.58 including insurance premium tax. Last year's premium £5,770.82 including insurance premium tax. This year's premium £9,171.58 including insurance premium tax. This year's premium £9,171.58 including insurance premium tax. Last year's premium £5,770.82 including insurance premium tax. Last year's premium £5,770.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bethany. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bethany, your renewal will take effect from 05 December, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Glen Ward-Harris, 200 Allan lane Tinaport G30 2LX Policy Details Policy number: 1ZR9C/WKYL1F2H.AJ13F Policy start date: 05 December, 2020 Policy end date: 2025-11-19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bethany Pet type: Dog Pet date of birth: 10/08/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £350.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,171.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,886.12 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 December, 2020. Your standard monthly payment of £3,071.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Glen Ward-Harris 200 Allan lane Tinaport G30 2LX Bethany's Policy Renewal Date: 05 December, 2020 Policy Number: 1ZR9C/WKYL1F2H.AJ13F New monthly premium £3,071.27 This year's annual premium £9,171.58 Last year's annual premium £5,770.82 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-02-26 Dear Mr Cross It's time to renew Bethany’s cover with Animal Friends . Thank you for trusting us with Bethany's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bethany is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bethany It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bethany as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bethany gets older As Bethany is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bethany is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 December, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1ZR9C/WKYL1F2H.AJ13F
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2025-11-19
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05 December, 2020
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (53HQ.D15SVK00E) Title Dear Mr Hudson, It's time to renew Janet's cover with Animal Friends. Thank you for trusting us with Janet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,377.05 including insurance premium tax. Last year's premium £147.24 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hudson, It's time to renew Janet's cover with Animal Friends. Thank you for trusting us with Janet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,377.05 including insurance premium tax. Last year's premium £147.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hudson, Dear Mr Hudson, Dear Mr Hudson, It's time to renew Janet's cover with Animal Friends. Thank you for trusting us with Janet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janet's cover with Animal Friends. Thank you for trusting us with Janet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janet's cover with Animal Friends. Thank you for trusting us with Janet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,377.05 including insurance premium tax. Last year's premium £147.24 including insurance premium tax. This year's premium £4,377.05 including insurance premium tax. This year's premium £4,377.05 including insurance premium tax. Last year's premium £147.24 including insurance premium tax. Last year's premium £147.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Janet. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Janet, your renewal will take effect from 09/08/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Trevor James, Studio 0 Martyn dam New Gail G0A 9SB Policy Details Policy number: 53HQ.D15SVK00E Policy start date: 09/08/20 Policy end date: 05 July, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Janet Pet type: Dog Pet date of birth: 14 July, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,781.61 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,377.05 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,709.11 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09/08/20. Your standard monthly payment of £3,812.03 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Trevor James Studio 0 Martyn dam New Gail G0A 9SB Janet's Policy Renewal Date: 09/08/20 Policy Number: 53HQ.D15SVK00E New monthly premium £3,812.03 This year's annual premium £4,377.05 Last year's annual premium £147.24 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-03-31 Dear Mr Hudson It's time to renew Janet’s cover with Animal Friends . Thank you for trusting us with Janet's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Janet is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Janet It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Janet as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Janet gets older As Janet is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Janet is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09/08/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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53HQ.D15SVK00E
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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05 July, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09/08/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (PM2M79W5W/3E) Title Dear Mr Collins, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,191.17 including insurance premium tax. Last year's premium £474.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,191.17 including insurance premium tax. Last year's premium £474.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,191.17 including insurance premium tax. Last year's premium £474.16 including insurance premium tax. This year's premium £6,191.17 including insurance premium tax. This year's premium £6,191.17 including insurance premium tax. Last year's premium £474.16 including insurance premium tax. Last year's premium £474.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Aaron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Aaron, your renewal will take effect from 2024-12-16. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Geoffrey Jackson, 104 Ronald turnpike East Cameronburgh BA0H 9NU Policy Details Policy number: PM2M79W5W/3E Policy start date: 2024-12-16 Policy end date: 12/08/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Aaron Pet type: Dog Pet date of birth: Sat 28 March, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,859.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,191.17 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,382.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-12-16. Your standard monthly payment of £2,038.74 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Geoffrey Jackson 104 Ronald turnpike East Cameronburgh BA0H 9NU Aaron's Policy Renewal Date: 2024-12-16 Policy Number: PM2M79W5W/3E New monthly premium £2,038.74 This year's annual premium £6,191.17 Last year's annual premium £474.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-04-22 Dear Mr Collins It's time to renew Aaron’s cover with Animal Friends . Thank you for trusting us with Aaron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Aaron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Aaron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Aaron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Aaron gets older As Aaron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Aaron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-12-16. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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PM2M79W5W/3E
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12/08/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2024-12-16
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (QYKFUOS) Title Dear Mr Smith, It's time to renew Marian's cover with Animal Friends. Thank you for trusting us with Marian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,044.77 including insurance premium tax. Last year's premium £7,075.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Marian's cover with Animal Friends. Thank you for trusting us with Marian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,044.77 including insurance premium tax. Last year's premium £7,075.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Marian's cover with Animal Friends. Thank you for trusting us with Marian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marian's cover with Animal Friends. Thank you for trusting us with Marian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marian's cover with Animal Friends. Thank you for trusting us with Marian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,044.77 including insurance premium tax. Last year's premium £7,075.28 including insurance premium tax. This year's premium £2,044.77 including insurance premium tax. This year's premium £2,044.77 including insurance premium tax. Last year's premium £7,075.28 including insurance premium tax. Last year's premium £7,075.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Marian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Marian, your renewal will take effect from 2023-01-15. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Alice Knowles-O'Brien, Flat 3 Bentley keys Port Jeffreyton WR33 3NU Policy Details Policy number: QYKFUOS Policy start date: 2023-01-15 Policy end date: Friday 01 July, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Marian Pet type: Dog Pet date of birth: 25 April, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,473.59 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,044.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,768.61 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-01-15. Your standard monthly payment of £2,693.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Alice Knowles-O'Brien Flat 3 Bentley keys Port Jeffreyton WR33 3NU Marian's Policy Renewal Date: 2023-01-15 Policy Number: QYKFUOS New monthly premium £2,693.86 This year's annual premium £2,044.77 Last year's annual premium £7,075.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/06/22 Dear Mr Smith It's time to renew Marian’s cover with Animal Friends . Thank you for trusting us with Marian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Marian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Marian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Marian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Marian gets older As Marian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Marian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-01-15. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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QYKFUOS
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 01 July, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-01-15
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (puviv-mihhl-kqnln) Title Dear Mr Osborne, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,543.62 including insurance premium tax. Last year's premium £9,174.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Osborne, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,543.62 including insurance premium tax. Last year's premium £9,174.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Osborne, Dear Mr Osborne, Dear Mr Osborne, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,543.62 including insurance premium tax. Last year's premium £9,174.53 including insurance premium tax. This year's premium £6,543.62 including insurance premium tax. This year's premium £6,543.62 including insurance premium tax. Last year's premium £9,174.53 including insurance premium tax. Last year's premium £9,174.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Keith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Keith, your renewal will take effect from 2025-12-13. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Robin Walker, 89 McKenzie greens East Geraldine M27 1LZ Policy Details Policy number: puviv-mihhl-kqnln Policy start date: 2025-12-13 Policy end date: 15/08/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Keith Pet type: Dog Pet date of birth: Sunday 27 October, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,967.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,543.62 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,287.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-12-13. Your standard monthly payment of £7,185.34 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Robin Walker 89 McKenzie greens East Geraldine M27 1LZ Keith's Policy Renewal Date: 2025-12-13 Policy Number: puviv-mihhl-kqnln New monthly premium £7,185.34 This year's annual premium £6,543.62 Last year's annual premium £9,174.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/03/24 Dear Mr Osborne It's time to renew Keith’s cover with Animal Friends . Thank you for trusting us with Keith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Keith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Keith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Keith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Keith gets older As Keith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Keith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-12-13. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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15/08/2020
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2025-12-13
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (35W-9MRKUFS14K/VF1IMOMUU) Title Dear Mr Ford, It's time to renew Robert's cover with Animal Friends. Thank you for trusting us with Robert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Robert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £262.82 including insurance premium tax. Last year's premium £4,210.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Robert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ford, It's time to renew Robert's cover with Animal Friends. Thank you for trusting us with Robert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Robert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £262.82 including insurance premium tax. Last year's premium £4,210.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Robert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ford, Dear Mr Ford, Dear Mr Ford, It's time to renew Robert's cover with Animal Friends. Thank you for trusting us with Robert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Robert's cover with Animal Friends. Thank you for trusting us with Robert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Robert's cover with Animal Friends. Thank you for trusting us with Robert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Robert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Robert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Robert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £262.82 including insurance premium tax. Last year's premium £4,210.26 including insurance premium tax. This year's premium £262.82 including insurance premium tax. This year's premium £262.82 including insurance premium tax. Last year's premium £4,210.26 including insurance premium tax. Last year's premium £4,210.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Robert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Robert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Robert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Robert. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Robert, your renewal will take effect from 06/10/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Linda George, Studio 3 Khan park Huntbury B4A 2RT Policy Details Policy number: 35W-9MRKUFS14K/VF1IMOMUU Policy start date: 06/10/2019 Policy end date: Sat 25 January, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Robert Pet type: Dog Pet date of birth: 10/06/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,488.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £262.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,786.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 06/10/2019. Your standard monthly payment of £555.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Linda George Studio 3 Khan park Huntbury B4A 2RT Robert's Policy Renewal Date: 06/10/2019 Policy Number: 35W-9MRKUFS14K/VF1IMOMUU New monthly premium £555.62 This year's annual premium £262.82 Last year's annual premium £4,210.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25 September, 2025 Dear Mr Ford It's time to renew Robert’s cover with Animal Friends . Thank you for trusting us with Robert's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Robert is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Robert It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Robert as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Robert gets older As Robert is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Robert is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 06/10/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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35W-9MRKUFS14K/VF1IMOMUU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 25 January, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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06/10/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ybpwwrpbh/vou) Title Dear Mr Taylor, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,224.09 including insurance premium tax. Last year's premium £5,504.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,224.09 including insurance premium tax. Last year's premium £5,504.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,224.09 including insurance premium tax. Last year's premium £5,504.21 including insurance premium tax. This year's premium £2,224.09 including insurance premium tax. This year's premium £2,224.09 including insurance premium tax. Last year's premium £5,504.21 including insurance premium tax. Last year's premium £5,504.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Douglas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Douglas, your renewal will take effect from 24/10/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Helen Walsh-Wood, 415 Patel corners Clarkbury WF69 4NU Policy Details Policy number: ybpwwrpbh/vou Policy start date: 24/10/21 Policy end date: Thursday 30 December, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Douglas Pet type: Dog Pet date of birth: 13/05/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,915.80 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,224.09 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,471.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/10/21. Your standard monthly payment of £1,365.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Helen Walsh-Wood 415 Patel corners Clarkbury WF69 4NU Douglas's Policy Renewal Date: 24/10/21 Policy Number: ybpwwrpbh/vou New monthly premium £1,365.86 This year's annual premium £2,224.09 Last year's annual premium £5,504.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wed 10 April, 2019 Dear Mr Taylor It's time to renew Douglas’s cover with Animal Friends . Thank you for trusting us with Douglas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Douglas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Douglas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Douglas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Douglas gets older As Douglas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Douglas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/10/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ybpwwrpbh/vou
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 30 December, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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24/10/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4NN3R1Q/M0M2/N/E08AE) Title Dear Mr Talbot, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,403.56 including insurance premium tax. Last year's premium £3,969.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Talbot, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,403.56 including insurance premium tax. Last year's premium £3,969.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Talbot, Dear Mr Talbot, Dear Mr Talbot, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,403.56 including insurance premium tax. Last year's premium £3,969.62 including insurance premium tax. This year's premium £2,403.56 including insurance premium tax. This year's premium £2,403.56 including insurance premium tax. Last year's premium £3,969.62 including insurance premium tax. Last year's premium £3,969.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jenna. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jenna, your renewal will take effect from 30/11/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Carl Harris, Studio 47E Gordon pines Port Kate W1 7HY Policy Details Policy number: 4NN3R1Q/M0M2/N/E08AE Policy start date: 30/11/2024 Policy end date: Saturday 31 July, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jenna Pet type: Dog Pet date of birth: Saturday 14 January, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,264.37 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,403.56 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,372.55 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 30/11/2024. Your standard monthly payment of £4,676.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Carl Harris Studio 47E Gordon pines Port Kate W1 7HY Jenna's Policy Renewal Date: 30/11/2024 Policy Number: 4NN3R1Q/M0M2/N/E08AE New monthly premium £4,676.58 This year's annual premium £2,403.56 Last year's annual premium £3,969.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 01/01/2021 Dear Mr Talbot It's time to renew Jenna’s cover with Animal Friends . Thank you for trusting us with Jenna's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jenna is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jenna It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jenna as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jenna gets older As Jenna is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jenna is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 30/11/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Saturday 31 July, 2021
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30/11/2024
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CMPCYF_UBEXVYSJH) Title Dear Mr O'Neill, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,473.18 including insurance premium tax. Last year's premium £8,958.02 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr O'Neill, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,473.18 including insurance premium tax. Last year's premium £8,958.02 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr O'Neill, Dear Mr O'Neill, Dear Mr O'Neill, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,473.18 including insurance premium tax. Last year's premium £8,958.02 including insurance premium tax. This year's premium £8,473.18 including insurance premium tax. This year's premium £8,473.18 including insurance premium tax. Last year's premium £8,958.02 including insurance premium tax. Last year's premium £8,958.02 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Paige. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Paige, your renewal will take effect from Thursday 30 October, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Antony Wright, 87 Berry mountains Smithville S2 6GR Policy Details Policy number: CMPCYF_UBEXVYSJH Policy start date: Thursday 30 October, 2025 Policy end date: 04 July, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Paige Pet type: Dog Pet date of birth: Mon 30 March, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £386.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,473.18 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,438.78 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 30 October, 2025. Your standard monthly payment of £2,363.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Antony Wright 87 Berry mountains Smithville S2 6GR Paige's Policy Renewal Date: Thursday 30 October, 2025 Policy Number: CMPCYF_UBEXVYSJH New monthly premium £2,363.19 This year's annual premium £8,473.18 Last year's annual premium £8,958.02 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10 October, 2025 Dear Mr O'Neill It's time to renew Paige’s cover with Animal Friends . Thank you for trusting us with Paige's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Paige is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Paige It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Paige as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Paige gets older As Paige is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Paige is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 30 October, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CMPCYF_UBEXVYSJH
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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04 July, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 30 October, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9G01HKS0C84RW2A-VD53H02C) Title Dear Mr Collier, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,514.06 including insurance premium tax. Last year's premium £379.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collier, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,514.06 including insurance premium tax. Last year's premium £379.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collier, Dear Mr Collier, Dear Mr Collier, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,514.06 including insurance premium tax. Last year's premium £379.28 including insurance premium tax. This year's premium £4,514.06 including insurance premium tax. This year's premium £4,514.06 including insurance premium tax. Last year's premium £379.28 including insurance premium tax. Last year's premium £379.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jessica. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jessica, your renewal will take effect from 28 May, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Karl Moore-Chambers, Studio 87 Emma drive Cameronfurt LU86 0YR Policy Details Policy number: 9G01HKS0C84RW2A-VD53H02C Policy start date: 28 May, 2020 Policy end date: 02/03/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jessica Pet type: Dog Pet date of birth: 12 June, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,568.56 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,514.06 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,389.90 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28 May, 2020. Your standard monthly payment of £1,444.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Karl Moore-Chambers Studio 87 Emma drive Cameronfurt LU86 0YR Jessica's Policy Renewal Date: 28 May, 2020 Policy Number: 9G01HKS0C84RW2A-VD53H02C New monthly premium £1,444.69 This year's annual premium £4,514.06 Last year's annual premium £379.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 17 March, 2025 Dear Mr Collier It's time to renew Jessica’s cover with Animal Friends . Thank you for trusting us with Jessica's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jessica is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jessica It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jessica as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jessica gets older As Jessica is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jessica is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28 May, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9G01HKS0C84RW2A-VD53H02C
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02/03/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28 May, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (AK_MUHUS/VGNJQSYY.L) Title Dear Mr Fraser, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,779.85 including insurance premium tax. Last year's premium £8,025.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fraser, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,779.85 including insurance premium tax. Last year's premium £8,025.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fraser, Dear Mr Fraser, Dear Mr Fraser, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,779.85 including insurance premium tax. Last year's premium £8,025.49 including insurance premium tax. This year's premium £2,779.85 including insurance premium tax. This year's premium £2,779.85 including insurance premium tax. Last year's premium £8,025.49 including insurance premium tax. Last year's premium £8,025.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maurice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maurice, your renewal will take effect from 02/05/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Shannon Robinson-Carter, 10 Reece hollow Elizabethhaven N2 2SP Policy Details Policy number: AK_MUHUS/VGNJQSYY.L Policy start date: 02/05/22 Policy end date: Saturday 09 May, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maurice Pet type: Dog Pet date of birth: Sunday 08 May, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,292.61 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,779.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,574.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/05/22. Your standard monthly payment of £9,881.12 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Shannon Robinson-Carter 10 Reece hollow Elizabethhaven N2 2SP Maurice's Policy Renewal Date: 02/05/22 Policy Number: AK_MUHUS/VGNJQSYY.L New monthly premium £9,881.12 This year's annual premium £2,779.85 Last year's annual premium £8,025.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-08-16 Dear Mr Fraser It's time to renew Maurice’s cover with Animal Friends . Thank you for trusting us with Maurice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maurice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maurice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maurice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maurice gets older As Maurice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maurice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/05/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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AK_MUHUS/VGNJQSYY.L
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 09 May, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02/05/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (HXDDYJI.G_G.DRAVHBXGUJ) Title Dear Mr Thompson, It's time to renew Rosemary's cover with Animal Friends. Thank you for trusting us with Rosemary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosemary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,779.14 including insurance premium tax. Last year's premium £230.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosemary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thompson, It's time to renew Rosemary's cover with Animal Friends. Thank you for trusting us with Rosemary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosemary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,779.14 including insurance premium tax. Last year's premium £230.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosemary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thompson, Dear Mr Thompson, Dear Mr Thompson, It's time to renew Rosemary's cover with Animal Friends. Thank you for trusting us with Rosemary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosemary's cover with Animal Friends. Thank you for trusting us with Rosemary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosemary's cover with Animal Friends. Thank you for trusting us with Rosemary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosemary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosemary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosemary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,779.14 including insurance premium tax. Last year's premium £230.85 including insurance premium tax. This year's premium £5,779.14 including insurance premium tax. This year's premium £5,779.14 including insurance premium tax. Last year's premium £230.85 including insurance premium tax. Last year's premium £230.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosemary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosemary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosemary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rosemary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rosemary, your renewal will take effect from Saturday 30 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Annette Fisher, 047 Richards island North Marchaven WS9 8WX Policy Details Policy number: HXDDYJI.G_G.DRAVHBXGUJ Policy start date: Saturday 30 December, 2023 Policy end date: Thu 04 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rosemary Pet type: Dog Pet date of birth: Saturday 24 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,871.48 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,779.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,400.33 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 30 December, 2023. Your standard monthly payment of £515.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Annette Fisher 047 Richards island North Marchaven WS9 8WX Rosemary's Policy Renewal Date: Saturday 30 December, 2023 Policy Number: HXDDYJI.G_G.DRAVHBXGUJ New monthly premium £515.90 This year's annual premium £5,779.14 Last year's annual premium £230.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 25 March, 2019 Dear Mr Thompson It's time to renew Rosemary’s cover with Animal Friends . Thank you for trusting us with Rosemary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rosemary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rosemary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rosemary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rosemary gets older As Rosemary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rosemary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 30 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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HXDDYJI.G_G.DRAVHBXGUJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 04 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 30 December, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7QB7M_33VSG/7QMT312A) Title Dear Mr Saunders, It's time to renew Tom's cover with Animal Friends. Thank you for trusting us with Tom's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tom has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,245.24 including insurance premium tax. Last year's premium £2,722.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tom with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Saunders, It's time to renew Tom's cover with Animal Friends. Thank you for trusting us with Tom's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tom has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,245.24 including insurance premium tax. Last year's premium £2,722.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tom with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Saunders, Dear Mr Saunders, Dear Mr Saunders, It's time to renew Tom's cover with Animal Friends. Thank you for trusting us with Tom's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tom's cover with Animal Friends. Thank you for trusting us with Tom's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tom's cover with Animal Friends. Thank you for trusting us with Tom's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tom has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tom has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tom has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,245.24 including insurance premium tax. Last year's premium £2,722.55 including insurance premium tax. This year's premium £9,245.24 including insurance premium tax. This year's premium £9,245.24 including insurance premium tax. Last year's premium £2,722.55 including insurance premium tax. Last year's premium £2,722.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tom with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tom with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tom with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tom. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tom, your renewal will take effect from 28/01/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Robin Robertson, 503 Turner neck Ireneside S8F 0PS Policy Details Policy number: 7QB7M_33VSG/7QMT312A Policy start date: 28/01/24 Policy end date: 28 August, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tom Pet type: Dog Pet date of birth: 15 June, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,700.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,245.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,402.55 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/01/24. Your standard monthly payment of £2,717.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Robin Robertson 503 Turner neck Ireneside S8F 0PS Tom's Policy Renewal Date: 28/01/24 Policy Number: 7QB7M_33VSG/7QMT312A New monthly premium £2,717.89 This year's annual premium £9,245.24 Last year's annual premium £2,722.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/05/2020 Dear Mr Saunders It's time to renew Tom’s cover with Animal Friends . Thank you for trusting us with Tom's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tom is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tom It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tom as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tom gets older As Tom is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tom is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/01/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7QB7M_33VSG/7QMT312A
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28 August, 2021
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28/01/24
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WNNGJ/.LD) Title Dear Mr Lewis, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,196.08 including insurance premium tax. Last year's premium £8,921.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lewis, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,196.08 including insurance premium tax. Last year's premium £8,921.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lewis, Dear Mr Lewis, Dear Mr Lewis, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,196.08 including insurance premium tax. Last year's premium £8,921.89 including insurance premium tax. This year's premium £7,196.08 including insurance premium tax. This year's premium £7,196.08 including insurance premium tax. Last year's premium £8,921.89 including insurance premium tax. Last year's premium £8,921.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lisa. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lisa, your renewal will take effect from Tuesday 09 April, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Aaron Webster-Pugh, Studio 47 Mohamed heights Skinnerville PH3P 7WF Policy Details Policy number: WNNGJ/.LD Policy start date: Tuesday 09 April, 2019 Policy end date: 21/08/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lisa Pet type: Dog Pet date of birth: Tuesday 02 July, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,925.80 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,196.08 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,377.33 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 09 April, 2019. Your standard monthly payment of £5,002.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Aaron Webster-Pugh Studio 47 Mohamed heights Skinnerville PH3P 7WF Lisa's Policy Renewal Date: Tuesday 09 April, 2019 Policy Number: WNNGJ/.LD New monthly premium £5,002.89 This year's annual premium £7,196.08 Last year's annual premium £8,921.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13/04/22 Dear Mr Lewis It's time to renew Lisa’s cover with Animal Friends . Thank you for trusting us with Lisa's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lisa is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lisa It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lisa as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lisa gets older As Lisa is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lisa is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 09 April, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WNNGJ/.LD
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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21/08/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 09 April, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (KAMGOOZMN_JAS-IR_-_NKAX) Title Dear Mr Townsend, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,205.86 including insurance premium tax. Last year's premium £314.60 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Townsend, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,205.86 including insurance premium tax. Last year's premium £314.60 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Townsend, Dear Mr Townsend, Dear Mr Townsend, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,205.86 including insurance premium tax. Last year's premium £314.60 including insurance premium tax. This year's premium £6,205.86 including insurance premium tax. This year's premium £6,205.86 including insurance premium tax. Last year's premium £314.60 including insurance premium tax. Last year's premium £314.60 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sally. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sally, your renewal will take effect from Sunday 12 April, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Stewart Thomas, 979 Russell inlet Wallisshire SE6 8XE Policy Details Policy number: KAMGOOZMN_JAS-IR_-_NKAX Policy start date: Sunday 12 April, 2020 Policy end date: Sunday 25 January, 2026 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sally Pet type: Dog Pet date of birth: 01 April, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,338.46 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,205.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,269.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 12 April, 2020. Your standard monthly payment of £4,662.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Stewart Thomas 979 Russell inlet Wallisshire SE6 8XE Sally's Policy Renewal Date: Sunday 12 April, 2020 Policy Number: KAMGOOZMN_JAS-IR_-_NKAX New monthly premium £4,662.66 This year's annual premium £6,205.86 Last year's annual premium £314.60 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05 March, 2021 Dear Mr Townsend It's time to renew Sally’s cover with Animal Friends . Thank you for trusting us with Sally's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sally is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sally It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sally as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sally gets older As Sally is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sally is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 12 April, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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KAMGOOZMN_JAS-IR_-_NKAX
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 25 January, 2026
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 12 April, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (kb_dpos) Title Dear Mr Harrison, It's time to renew Sam's cover with Animal Friends. Thank you for trusting us with Sam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,263.18 including insurance premium tax. Last year's premium £9,083.47 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Harrison, It's time to renew Sam's cover with Animal Friends. Thank you for trusting us with Sam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,263.18 including insurance premium tax. Last year's premium £9,083.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Harrison, Dear Mr Harrison, Dear Mr Harrison, It's time to renew Sam's cover with Animal Friends. Thank you for trusting us with Sam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sam's cover with Animal Friends. Thank you for trusting us with Sam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sam's cover with Animal Friends. Thank you for trusting us with Sam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,263.18 including insurance premium tax. Last year's premium £9,083.47 including insurance premium tax. This year's premium £2,263.18 including insurance premium tax. This year's premium £2,263.18 including insurance premium tax. Last year's premium £9,083.47 including insurance premium tax. Last year's premium £9,083.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sam, your renewal will take effect from 09/01/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clive Knight, 4 Gibson pine South Julian G4 2LF Policy Details Policy number: kb_dpos Policy start date: 09/01/2023 Policy end date: Thursday 15 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sam Pet type: Dog Pet date of birth: 13/06/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,310.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,263.18 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £948.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09/01/2023. Your standard monthly payment of £245.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clive Knight 4 Gibson pine South Julian G4 2LF Sam's Policy Renewal Date: 09/01/2023 Policy Number: kb_dpos New monthly premium £245.78 This year's annual premium £2,263.18 Last year's annual premium £9,083.47 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 21 September, 2024 Dear Mr Harrison It's time to renew Sam’s cover with Animal Friends . Thank you for trusting us with Sam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sam gets older As Sam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09/01/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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kb_dpos
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 15 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09/01/2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ybuzmk-m/kbljnl) Title Dear Mr Jarvis, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,094.63 including insurance premium tax. Last year's premium £1,473.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jarvis, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,094.63 including insurance premium tax. Last year's premium £1,473.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jarvis, Dear Mr Jarvis, Dear Mr Jarvis, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,094.63 including insurance premium tax. Last year's premium £1,473.14 including insurance premium tax. This year's premium £3,094.63 including insurance premium tax. This year's premium £3,094.63 including insurance premium tax. Last year's premium £1,473.14 including insurance premium tax. Last year's premium £1,473.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christian, your renewal will take effect from 12/03/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Melanie Saunders, Studio 1 Francis manor Brookstown WD6B 7HE Policy Details Policy number: ybuzmk-m/kbljnl Policy start date: 12/03/24 Policy end date: Wednesday 04 December, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christian Pet type: Dog Pet date of birth: Wednesday 17 July, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,263.97 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,094.63 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,058.25 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/03/24. Your standard monthly payment of £7,370.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Melanie Saunders Studio 1 Francis manor Brookstown WD6B 7HE Christian's Policy Renewal Date: 12/03/24 Policy Number: ybuzmk-m/kbljnl New monthly premium £7,370.55 This year's annual premium £3,094.63 Last year's annual premium £1,473.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16/11/21 Dear Mr Jarvis It's time to renew Christian’s cover with Animal Friends . Thank you for trusting us with Christian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christian gets older As Christian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/03/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ybuzmk-m/kbljnl
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Wednesday 04 December, 2019
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12/03/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (G_/_HZ-/TV093I6/2/O8200) Title Dear Mr Bartlett, It's time to renew Beverley's cover with Animal Friends. Thank you for trusting us with Beverley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beverley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,122.23 including insurance premium tax. Last year's premium £3,224.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beverley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bartlett, It's time to renew Beverley's cover with Animal Friends. Thank you for trusting us with Beverley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beverley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,122.23 including insurance premium tax. Last year's premium £3,224.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beverley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bartlett, Dear Mr Bartlett, Dear Mr Bartlett, It's time to renew Beverley's cover with Animal Friends. Thank you for trusting us with Beverley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Beverley's cover with Animal Friends. Thank you for trusting us with Beverley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Beverley's cover with Animal Friends. Thank you for trusting us with Beverley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beverley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Beverley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Beverley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,122.23 including insurance premium tax. Last year's premium £3,224.15 including insurance premium tax. This year's premium £9,122.23 including insurance premium tax. This year's premium £9,122.23 including insurance premium tax. Last year's premium £3,224.15 including insurance premium tax. Last year's premium £3,224.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beverley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Beverley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Beverley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Beverley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Beverley, your renewal will take effect from 24/06/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jade Thomas, 6 Dobson viaduct Carlymouth E63 9BS Policy Details Policy number: G_/_HZ-/TV093I6/2/O8200 Policy start date: 24/06/2020 Policy end date: 2021-12-26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Beverley Pet type: Dog Pet date of birth: Thu 25 August, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,696.93 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,122.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £901.16 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/06/2020. Your standard monthly payment of £5,734.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jade Thomas 6 Dobson viaduct Carlymouth E63 9BS Beverley's Policy Renewal Date: 24/06/2020 Policy Number: G_/_HZ-/TV093I6/2/O8200 New monthly premium £5,734.19 This year's annual premium £9,122.23 Last year's annual premium £3,224.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 26 February, 2023 Dear Mr Bartlett It's time to renew Beverley’s cover with Animal Friends . Thank you for trusting us with Beverley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Beverley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Beverley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Beverley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Beverley gets older As Beverley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Beverley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/06/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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G_/_HZ-/TV093I6/2/O8200
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-12-26
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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24/06/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CH/BXNTHAAC.2X/4ADY9H) Title Dear Mr Miller, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £353.20 including insurance premium tax. Last year's premium £7,548.05 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Miller, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £353.20 including insurance premium tax. Last year's premium £7,548.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Miller, Dear Mr Miller, Dear Mr Miller, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £353.20 including insurance premium tax. Last year's premium £7,548.05 including insurance premium tax. This year's premium £353.20 including insurance premium tax. This year's premium £353.20 including insurance premium tax. Last year's premium £7,548.05 including insurance premium tax. Last year's premium £7,548.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tracey. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tracey, your renewal will take effect from Sunday 13 November, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dylan Stephenson, Flat 77 Yvonne dale Terryberg LS09 6US Policy Details Policy number: CH/BXNTHAAC.2X/4ADY9H Policy start date: Sunday 13 November, 2022 Policy end date: Tuesday 02 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tracey Pet type: Dog Pet date of birth: Tuesday 19 March, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,697.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £353.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,522.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 13 November, 2022. Your standard monthly payment of £9,350.60 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dylan Stephenson Flat 77 Yvonne dale Terryberg LS09 6US Tracey's Policy Renewal Date: Sunday 13 November, 2022 Policy Number: CH/BXNTHAAC.2X/4ADY9H New monthly premium £9,350.60 This year's annual premium £353.20 Last year's annual premium £7,548.05 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 20 June, 2019 Dear Mr Miller It's time to renew Tracey’s cover with Animal Friends . Thank you for trusting us with Tracey's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tracey is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tracey It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tracey as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tracey gets older As Tracey is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tracey is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 13 November, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CH/BXNTHAAC.2X/4ADY9H
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 02 February, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 13 November, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (wtyf_z.cv) Title Dear Mr Thompson, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,929.34 including insurance premium tax. Last year's premium £6,593.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thompson, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,929.34 including insurance premium tax. Last year's premium £6,593.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thompson, Dear Mr Thompson, Dear Mr Thompson, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,929.34 including insurance premium tax. Last year's premium £6,593.21 including insurance premium tax. This year's premium £6,929.34 including insurance premium tax. This year's premium £6,929.34 including insurance premium tax. Last year's premium £6,593.21 including insurance premium tax. Last year's premium £6,593.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Katherine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Katherine, your renewal will take effect from 24/07/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Rhodes, 02 Roy unions West Jemma HP2 2FR Policy Details Policy number: wtyf_z.cv Policy start date: 24/07/25 Policy end date: Wed 03 May, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Katherine Pet type: Dog Pet date of birth: Tuesday 20 July, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,507.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,929.34 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,888.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/07/25. Your standard monthly payment of £9,777.57 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Rhodes 02 Roy unions West Jemma HP2 2FR Katherine's Policy Renewal Date: 24/07/25 Policy Number: wtyf_z.cv New monthly premium £9,777.57 This year's annual premium £6,929.34 Last year's annual premium £6,593.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22 November, 2020 Dear Mr Thompson It's time to renew Katherine’s cover with Animal Friends . Thank you for trusting us with Katherine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Katherine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Katherine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Katherine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Katherine gets older As Katherine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Katherine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/07/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Wed 03 May, 2023
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24/07/25
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Your Policy Renewal - Animal Friends (swlm_fx_lkwfh) Title Dear Mr Young, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,803.16 including insurance premium tax. Last year's premium £9,638.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Young, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,803.16 including insurance premium tax. Last year's premium £9,638.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Young, Dear Mr Young, Dear Mr Young, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,803.16 including insurance premium tax. Last year's premium £9,638.16 including insurance premium tax. This year's premium £8,803.16 including insurance premium tax. This year's premium £8,803.16 including insurance premium tax. Last year's premium £9,638.16 including insurance premium tax. Last year's premium £9,638.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Molly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Molly, your renewal will take effect from 2024-01-22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joel Richardson, 90 White island Roybury TD39 6GU Policy Details Policy number: swlm_fx_lkwfh Policy start date: 2024-01-22 Policy end date: 05 January, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Molly Pet type: Dog Pet date of birth: Sun 20 October, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £305.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,803.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,011.49 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-01-22. Your standard monthly payment of £62.56 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joel Richardson 90 White island Roybury TD39 6GU Molly's Policy Renewal Date: 2024-01-22 Policy Number: swlm_fx_lkwfh New monthly premium £62.56 This year's annual premium £8,803.16 Last year's annual premium £9,638.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 02 August, 2025 Dear Mr Young It's time to renew Molly’s cover with Animal Friends . Thank you for trusting us with Molly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Molly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Molly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Molly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Molly gets older As Molly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Molly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-01-22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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05 January, 2021
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2024-01-22
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2024-01-31
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Your Policy Renewal - Animal Friends (H48HLJVKY//KC/4D) Title Dear Mr Hayward, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,543.60 including insurance premium tax. Last year's premium £7,036.32 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hayward, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,543.60 including insurance premium tax. Last year's premium £7,036.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hayward, Dear Mr Hayward, Dear Mr Hayward, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,543.60 including insurance premium tax. Last year's premium £7,036.32 including insurance premium tax. This year's premium £5,543.60 including insurance premium tax. This year's premium £5,543.60 including insurance premium tax. Last year's premium £7,036.32 including insurance premium tax. Last year's premium £7,036.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eric. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eric, your renewal will take effect from 2022-04-27. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Roger Clarke, 8 Carolyn turnpike Port Francis E5G 0NU Policy Details Policy number: H48HLJVKY//KC/4D Policy start date: 2022-04-27 Policy end date: Sunday 19 May, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eric Pet type: Dog Pet date of birth: 21 February, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,238.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,543.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,506.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-04-27. Your standard monthly payment of £740.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Roger Clarke 8 Carolyn turnpike Port Francis E5G 0NU Eric's Policy Renewal Date: 2022-04-27 Policy Number: H48HLJVKY//KC/4D New monthly premium £740.15 This year's annual premium £5,543.60 Last year's annual premium £7,036.32 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 04 November, 2024 Dear Mr Hayward It's time to renew Eric’s cover with Animal Friends . Thank you for trusting us with Eric's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eric is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eric It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eric as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eric gets older As Eric is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eric is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-04-27. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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H48HLJVKY//KC/4D
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 19 May, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2022-04-27
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (pwx.icb) Title Dear Mr Robson, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,960.21 including insurance premium tax. Last year's premium £4,342.81 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Robson, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,960.21 including insurance premium tax. Last year's premium £4,342.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Robson, Dear Mr Robson, Dear Mr Robson, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,960.21 including insurance premium tax. Last year's premium £4,342.81 including insurance premium tax. This year's premium £3,960.21 including insurance premium tax. This year's premium £3,960.21 including insurance premium tax. Last year's premium £4,342.81 including insurance premium tax. Last year's premium £4,342.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Liam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Liam, your renewal will take effect from 09 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Abdul Thompson, Flat 4 Whittaker bypass North Julieport HD7V 5UY Policy Details Policy number: pwx.icb Policy start date: 09 January, 2025 Policy end date: 27/10/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Liam Pet type: Dog Pet date of birth: 2019-09-04 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,964.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,960.21 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,424.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09 January, 2025. Your standard monthly payment of £1,752.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Abdul Thompson Flat 4 Whittaker bypass North Julieport HD7V 5UY Liam's Policy Renewal Date: 09 January, 2025 Policy Number: pwx.icb New monthly premium £1,752.43 This year's annual premium £3,960.21 Last year's annual premium £4,342.81 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-10-24 Dear Mr Robson It's time to renew Liam’s cover with Animal Friends . Thank you for trusting us with Liam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Liam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Liam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Liam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Liam gets older As Liam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Liam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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pwx.icb
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
27/10/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
09 January, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
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