source stringclasses 19
values | text listlengths 2 833 | labels listlengths 2 833 | label_description stringclasses 24
values | label_list listlengths 2 151 | split stringclasses 1
value |
|---|---|---|---|---|---|
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card is showing the same transaction over and over again.",
"What's the process for terminating an account?",
"Why won't you take my transfer, I keep getting an error message.",
"I need to verify a payment to my new landlord. I transferred the first ren... | [
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"terminate account"
],
[
"beneficiary not allowed"
],
[
"transfer not received by recipient"
],
[
"pending cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have a transfer waiting.",
"Is there an issue with my card payment as it has not gone through.",
"phone is gone, dont want others to access account information",
"Why did I get charged a fee for my card payment?",
"What is the procedure of unblocking my PIN... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"declined card payment"
],
[
"lost or stolen phone"
],
[
"card payment fee charged"
],
[
"pin blocked"
],
[
"pending transfer"
],
[
"failed transfer"
],
[
"top up failed"
],
[
"edit pers... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My money is all gone. What ways are okay to add money to my account?",
"Can I order a disposable virtual card?",
"how do I find the code to verify the top up card?"
] | [
[
"transaction charged twice"
],
[
"transfer into account"
],
[
"get disposable virtual card"
],
[
"verify top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The card payment didn't work",
"I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?",
"Why has my top-up not worked?",
"I'm interested in what your exchange rates are based on.",
"I checked the app and there is... | [
[
"pending card payment"
],
[
"reverted card payment?"
],
[
"transfer into account"
],
[
"top up failed"
],
[
"exchange rate"
],
[
"card payment not recognised"
],
[
"exchange rate"
],
[
"change pin"
],
[
"wrong exchange rate for cash withdrawal"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why was a payment I made reverted?",
"I made a cash deposit and the balance wasn't updated.",
"I'm worried that my card has been compromised because I see a payment that I didn't make.",
"I only got $20 of the $100 that I attempted to withdraw.",
"Can I ... | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment not recognised"
],
[
"wrong amount of cash received"
],
[
"transfer into account"
],
[
"transfer fee charged"
],
[
"Refun... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"i am not a premium customer but i want a virtual card, how do i get it",
"Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.",
"I need your help to get a refund for an item I just bought, can you cancel the pay... | [
[
"pending card payment"
],
[
"disposable card limits"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"request refund"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What is the expected delivery date for my card?",
"Is it possible to have an item refunded?",
"I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?",
"Is my card actually working... | [
[
"transaction charged twice"
],
[
"card arrival"
],
[
"request refund"
],
[
"Refund not showing up"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!",
"When will I see my cash, since I already deposited my check?",
"Please help me. My card is missing.",
"My... | [
[
"pending card payment"
],
[
"cash withdrawal charge"
],
[
"balance not updated after cheque or cash deposit"
],
[
"lost or stolen card"
],
[
"card arrival"
],
[
"pending cash withdrawal"
],
[
"activate my card"
],
[
"card payment wrong exchange rate"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why didn't my card payment work?",
"Please help me with my card. It won't activate.",
"I tried using my card at multiple vendors and now it's not working."
] | [
[
"transaction charged twice"
],
[
"declined card payment"
],
[
"activate my card"
],
[
"card not working"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?",
"Please explain the fee on... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"transfer fee charged"
],
[
"verify my identity"
],
[
"fiat currency support"
],
[
"why verify identity"
],
[
"fiat currency support"
],
[
"card payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why won't my top up go through?",
"What's the maximum amount I can top up my card with please?"
] | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"top up limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long will it take the money to appear in my account?",
"I did a cash deposit to my account but it doesn't show up",
"Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got de... | [
[
"pending card payment"
],
[
"transfer timing"
],
[
"balance not updated after cheque or cash deposit"
],
[
"declined transfer"
],
[
"cancel transfer"
],
[
"disposable card limits"
],
[
"verify my identity"
],
[
"lost or stolen card"
],
[
"card pa... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My credit card was just denied for top up! Can you tell me why this happened and what's going on?",
"I travel a lot, can I get a bulk currency exchange discount?",
"I just got a new card, and I want to know how to activate.",
"I have never been charged a c... | [
[
"transaction charged twice"
],
[
"top up failed"
],
[
"exchange charge"
],
[
"activate my card"
],
[
"card payment fee charged"
],
[
"lost or stolen card"
],
[
"verify source of funds"
],
[
"failed transfer"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",
"How long does a payment show as pending before i should worry about it?",
"The app is showing a direct debit payment that I never made",
... | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"failed transfer"
],
[
"card about to expire"
],
[
"transfer not received by recipient"
],
[
"activate my card"
],
[
"b... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I haven't yet received money that I transferred",
"I need to change my card PIN.",
"I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!",
"I can't figure out how to transfer money into... | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"change pin"
],
[
"cash withdrawal not recognised"
],
[
"transfer into account"
],
[
"edit personal details"
],
[
"balance not updated after bank transfer"
],
[
"balance not ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What proof of identification is needed?",
"how can i transfer money from american express card",
"I think I got charged twice for the same thing",
"Why can't I use a disposable card?",
"Why has my card payment been reversed?",
"I checked my account and see ... | [
[
"pending card payment"
],
[
"verify my identity"
],
[
"supported cards and currencies"
],
[
"transaction charged twice"
],
[
"disposable card limits"
],
[
"reverted card payment?"
],
[
"direct debit payment not recognised"
],
[
"contactless not working"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a reason why my card was declined when I attempted to withdraw money?",
"Rates were applied wrong while using foreign currency at an ATM.",
"I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I h... | [
[
"transaction charged twice"
],
[
"declined cash withdrawal"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"wrong amount of cash received"
],
[
"wrong amount of cash received"
],
[
"card linking"
],
[
"verify top up"
],
[
"beneficiary not allowed"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Your exchange rates are coming from where?",
"I was given the wrong exchange rate when getting cash",
"I have my card now how do I activate it?",
"Is there a tracking number for the card?",
"What are the currencies that are accepted to add money?",
"There i... | [
[
"pending card payment"
],
[
"exchange rate"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"activate my card"
],
[
"card arrival"
],
[
"supported cards and currencies"
],
[
"cash withdrawal not recognised"
],
[
"card about to expire"
],
[
"b... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What is your shipping policies for cards?",
"I need to set up an account for my daughter, how would I do that?",
"What is the auto top-up limit?",
"I withdrew cash but it still shows as pending?",
"I want to top up by transfering accounts, What do I do?"... | [
[
"transaction charged twice"
],
[
"card delivery estimate"
],
[
"age limit"
],
[
"automatic top up"
],
[
"pending cash withdrawal"
],
[
"transfer into account"
],
[
"card delivery estimate"
],
[
"transfer not received by recipient"
],
[
"top up fa... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it normal to get charged extra when i use my card?",
"how soon will my card arrive?",
"I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfe... | [
[
"pending card payment"
],
[
"card payment fee charged"
],
[
"card delivery estimate"
],
[
"failed transfer"
],
[
"failed transfer"
],
[
"direct debit payment not recognised"
],
[
"atm support"
],
[
"card not working"
],
[
"exchange via app"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I think the top up failed",
"Tell me why my topup wouldn't go through?",
"is there a frequent currency discount?",
"How can I find a way to transfer money without it being rejected?",
"There's a €1 fee on my statement, why?",
"How can I know where did ... | [
[
"transaction charged twice"
],
[
"top up failed"
],
[
"top up failed"
],
[
"exchange charge"
],
[
"declined transfer"
],
[
"extra charge on statement"
],
[
"verify source of funds"
],
[
"unable to verify identity"
],
[
"wrong exchange rate for ca... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"For some reason, I'm unable to transfer funds.",
"Why was there a fee when I pulled cash?",
"What can I use to receive my salary?",
"In which countries can I get a card?",
"I've been charged an extra £1 and I don't know why",
"I've forgotten my passcode. Ca... | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"cash withdrawal charge"
],
[
"receiving money"
],
[
"country support"
],
[
"extra charge on statement"
],
[
"passcode forgotten"
],
[
"card linking"
],
[
"pending transfer"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?",
"Will you charge an extra fee for top ups?",
"I need several cards per day. And I need to be able to throw away all of the cards I make.",
"I c... | [
[
"transaction charged twice"
],
[
"exchange charge"
],
[
"top up by card charge"
],
[
"disposable card limits"
],
[
"declined cash withdrawal"
],
[
"exchange via app"
],
[
"compromised card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I added funds to my account but the app didn't process it.",
"I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.",
"I made a card payment but it didn't work. Why not?",
"The machine gave me th... | [
[
"pending card payment"
],
[
"top up failed"
],
[
"failed transfer"
],
[
"declined card payment"
],
[
"wrong amount of cash received"
],
[
"verify top up"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"top up failed"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can you give me info about what to do when my card expires?",
"Why was there a fee with my cash withdrawal?",
"The app says that I got cash in an ATM and I didn't",
"My wallet isn't showing my top-up, did I do something wrong?",
"What do you do to transf... | [
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"cash withdrawal charge"
],
[
"cash withdrawal not recognised"
],
[
"topping up by card"
],
[
"transfer into account"
],
[
"pin blocked"
],
[
"card payment not recognised"
],
[
"support... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why didn't my transfer get to the recipient?",
"I recently deposited some money into my account, but it still isn't showing up. What's going on?",
"There is a €1 fee on my account I didn't authorize",
"I sent money to someone but they haven't gotten it, what's... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"balance not updated after cheque or cash deposit"
],
[
"extra charge on statement"
],
[
"transfer not received by recipient"
],
[
"unable to verify identity"
],
[
"beneficiary not allowed"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What is the status of my top up?",
"I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please.",
"I believe my card has been compromised because of a strange withdrawal",
"I think the exchange ra... | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"cancel transfer"
],
[
"cash withdrawal not recognised"
],
[
"card payment wrong exchange rate"
],
[
"getting spare card"
],
[
"beneficiary not allowed"
],
[
"verify source of funds"
],
[
"t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My Apple Pay top up with my American Express card is not working? Please tell me why",
"Help. My card is broken.",
"I tried using my credit card with top up but it didn't work! I thought it was supposed to?",
"What should I do if my card doesn't work?",
"Hey... | [
[
"pending card payment"
],
[
"apple pay or google pay"
],
[
"card not working"
],
[
"top up failed"
],
[
"card not working"
],
[
"extra charge on statement"
],
[
"edit personal details"
],
[
"card payment fee charged"
],
[
"lost or stolen card"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I would like my refund for this item I bought.",
"I'm not seeing my cash deposit showing up in my account.",
"I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges?",
"what cards c... | [
[
"transaction charged twice"
],
[
"request refund"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment not recognised"
],
[
"supported cards and currencies"
],
[
"disposable card limits"
],
[
"declined card payment"
],
[
"extra char... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How many disposable cards can I have at one time?",
"I can not find my phone or it has been stolen.",
"I left my phone at the hotel I was staying at so I can't use the app!",
"What steps do I need to take for the identity checking process?",
"I was charged a ... | [
[
"pending card payment"
],
[
"disposable card limits"
],
[
"lost or stolen phone"
],
[
"lost or stolen phone"
],
[
"verify my identity"
],
[
"transfer fee charged"
],
[
"pending transfer"
],
[
"declined card payment"
],
[
"top up reverted"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to know where I can withdraw money.",
"What ATM locations are near me?",
"Do you accept US credit cards?",
"I went to top up my card and it was cancelled.",
"Is there a charge for top-ups?",
"What form of identification is accepted?",
"Would i... | [
[
"transaction charged twice"
],
[
"atm support"
],
[
"atm support"
],
[
"supported cards and currencies"
],
[
"top up reverted"
],
[
"top up by card charge"
],
[
"verify my identity"
],
[
"age limit"
],
[
"why verify identity"
],
[
"passco... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I don't think the exchange rate was right.",
"The exchange rate for foreign ATM currency is wrong.",
"Why have you declined my card payment?",
"What are my payment options for topping off my account?",
"A card payment on my account is shown as pending.",
"I... | [
[
"pending card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"declined card payment"
],
[
"top up by cash or cheque"
],
[
"pending card payment"
],
[
"declined cash withdrawal"
],
[
"declined t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?",
"How can I go about transferring money to my account?",
"... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"transfer into account"
],
[
"terminate account"
],
[
"visa or mastercard"
],
[
"balance not updated after cheque or cash deposit"
],
[
"edit personal details"
],
[
"change pin"
],
[
"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What is the exchange rate for EUR?",
"Will you assess me more fees if I top up with an international card?",
"I can't access my account.",
"I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since... | [
[
"pending card payment"
],
[
"exchange rate"
],
[
"top up by card charge"
],
[
"passcode forgotten"
],
[
"pending transfer"
],
[
"exchange rate"
],
[
"lost or stolen card"
],
[
"get disposable virtual card"
],
[
"edit personal details"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why did the funds not transfer to another recipient?",
"I am overseas in China, can I get a replacement card?"
] | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"card about to expire"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I haven't used my card all day but there is a payment showing in the app. Please cancel it!",
"the exchange rate was different than expected",
"Why was I charged for a cash withdrawal at the ATM?",
"Seems like my top-up has not gone through",
"I got cash abro... | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"cash withdrawal charge"
],
[
"pending top up"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"verify top up"
],
[
"exchange rate"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I'm still waiting for a money transfer to show.",
"How long will my most recent transfer take to go through? The recipient needs the money urgently.",
"where do i go to transfer money from one account to this one",
"I attempted to complete a topup, and I t... | [
[
"transaction charged twice"
],
[
"pending transfer"
],
[
"transfer not received by recipient"
],
[
"transfer into account"
],
[
"top up reverted"
],
[
"exchange rate"
],
[
"top up limits"
],
[
"cash withdrawal not recognised"
],
[
"card payment w... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I did not receive the right amount of cash.",
"My card was declined but it shows as multiple charges?",
"Is there any reason my cash withdrawal still shows as pending?",
"What are the reasons that my mortgage payment won't go through? I'm getting an error and d... | [
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"failed transfer"
],
[
"disposable card limits"
],
[
"pending top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can you track my card for me?",
"Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.",
"Why isn't my refund showing up?",
"Why is my balance the sa... | [
[
"transaction charged twice"
],
[
"card arrival"
],
[
"request refund"
],
[
"Refund not showing up"
],
[
"balance not updated after bank transfer"
],
[
"terminate account"
],
[
"Refund not showing up"
],
[
"disposable card limits"
],
[
"card about... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What do I do when a charge has been made that I did not make?",
"What is the present state of the exchange rate?",
"How can I check if I have received a refund if it is not yet on my statement?"
] | [
[
"pending card payment"
],
[
"cash withdrawal not recognised"
],
[
"exchange rate"
],
[
"Refund not showing up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why couldn't I make a withdrawal from the ATM?",
"There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n",
"Why has my deposit in the ATM not cleared yet?",
"how do I link an old card?",
"How do i... | [
[
"transaction charged twice"
],
[
"declined cash withdrawal"
],
[
"compromised card"
],
[
"pending cash withdrawal"
],
[
"card linking"
],
[
"transfer timing"
],
[
"card payment fee charged"
],
[
"receiving money"
],
[
"country support"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I did a payment but it was reverted by the app",
"What happens if I use my account and my identity verification hasn't finished?",
"Can you help me reset my passcode? I forgot it.",
"Hi - I have made a transaction to my new landlord but unfortunately it shows o... | [
[
"pending card payment"
],
[
"reverted card payment?"
],
[
"why verify identity"
],
[
"passcode forgotten"
],
[
"transfer not received by recipient"
],
[
"transfer fee charged"
],
[
"card arrival"
],
[
"cancel transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Help me figure out why my transfer was declined",
"My withdrawal from the ATM was cancelled.",
"I would like to get a few more physical cards.",
"For what reason did my top-up fail?",
"Tell me how a top up would be reverted.",
"I withdraw money abroad ... | [
[
"transaction charged twice"
],
[
"declined transfer"
],
[
"declined cash withdrawal"
],
[
"getting spare card"
],
[
"top up failed"
],
[
"top up reverted"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending top up"
],
[
"transaction char... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have an unusual payment in my statement",
"I going to be traveling, can I set up auto top-up if I run low on money?",
"My money transfer has not happened yet",
"How many days do I have to wait for the transfer to reach my account?",
"The terminal I paid at ... | [
[
"pending card payment"
],
[
"card payment not recognised"
],
[
"automatic top up"
],
[
"pending transfer"
],
[
"transfer timing"
],
[
"contactless not working"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I bought something in another country but the exchange rate is wrong",
"Is there a way to get a virtual card?",
"Was my transaction reverted with my card?",
"I transferred money but the balance did not update.",
"How do I go forth with bank transfers for... | [
[
"transaction charged twice"
],
[
"card payment wrong exchange rate"
],
[
"getting virtual card"
],
[
"reverted card payment?"
],
[
"balance not updated after bank transfer"
],
[
"transfer into account"
],
[
"transaction charged twice"
],
[
"card linking"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I deposited cash into my account, why do I not see it?",
"Is there a maximum for top-ups?",
"What is the maximum top up?",
"I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand ei... | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up limits"
],
[
"top up limits"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"why verify identity"
],
[
"failed transfer"
],
[
"top up by card charge"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I'd rather not use my physical card, how can I get a virtual card?",
"I want to do a cash deposit to top up. How do I do this?",
"What was the issue with my topping up?",
"I wanted to know why there is a transfer of mine pending.",
"Why does my account s... | [
[
"transaction charged twice"
],
[
"getting virtual card"
],
[
"top up by cash or cheque"
],
[
"top up failed"
],
[
"pending transfer"
],
[
"pending cash withdrawal"
],
[
"activate my card"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?",
"I will not be able to verify my identity.",
"My card hasn't shown up yet.",
"I want a refund on this.",
"I inad... | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"unable to verify identity"
],
[
"card arrival"
],
[
"request refund"
],
[
"cancel transfer"
],
[
"transfer not received by recipient"
],
[
"automatic top up"
],
[
"top up by bank transfer charge... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I was made to pay an additional pound!",
"How long does it take for a bank transfer to show on my balance?",
"What is taking so long with my refund?",
"Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be f... | [
[
"transaction charged twice"
],
[
"extra charge on statement"
],
[
"balance not updated after bank transfer"
],
[
"Refund not showing up"
],
[
"card payment not recognised"
],
[
"card payment fee charged"
],
[
"why verify identity"
],
[
"topping up by car... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to know what the restrictions are for the disposable cards.",
"There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?",
"Will I be charged for topping up by tran... | [
[
"pending card payment"
],
[
"disposable card limits"
],
[
"compromised card"
],
[
"top up by bank transfer charge"
],
[
"card linking"
],
[
"balance not updated after bank transfer"
],
[
"apple pay or google pay"
],
[
"transfer fee charged"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My PIN has been blocked, what should I do?",
"What should I do when my card reaches its expiry date?",
"What is your exchange rate between UK pounds and Russian rubles for my last transaction",
"How do you determine the exchange rate?",
"I need my card t... | [
[
"transaction charged twice"
],
[
"pin blocked"
],
[
"card about to expire"
],
[
"card payment wrong exchange rate"
],
[
"exchange rate"
],
[
"activate my card"
],
[
"request refund"
],
[
"card not working"
],
[
"wrong amount of cash received"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can friends transfer money to each other?",
"My address is incorrect on my file.",
"How can I request cash back? The ATM just gave me a different amount than what I've been charged though...",
"I did not set up a direct debit I have"
] | [
[
"pending card payment"
],
[
"receiving money"
],
[
"edit personal details"
],
[
"wrong amount of cash received"
],
[
"direct debit payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.",
"I need help reapplying my top-up. It seems it isn't working.",
"I hate this company! Can you delete my account?",
"What can I do if my passcode w... | [
[
"transaction charged twice"
],
[
"declined transfer"
],
[
"top up failed"
],
[
"terminate account"
],
[
"passcode forgotten"
],
[
"pending cash withdrawal"
],
[
"balance not updated after bank transfer"
],
[
"top up failed"
],
[
"lost or stolen c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have a cash withdrawal that I do not recognise.",
"My cash withdrawl has the wrong rate of exchange.",
"What do I do with my \"decline\" message on a transfer?",
"Where do I go to reset the passcode?",
"My transfer is stuck pending? How do we fix it to it g... | [
[
"pending card payment"
],
[
"cash withdrawal not recognised"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"declined transfer"
],
[
"passcode forgotten"
],
[
"pending transfer"
],
[
"pending transfer"
],
[
"wrong exchange rate for cash withdrawal"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"\nWhere can I withdraw money from?",
"I would like a physical card sent to me.",
"Where do I access the auto top-up function?",
"I found my old card. Can I link it back into the app?",
"I paid with a card and there is an extra charge. Why?",
"I need a... | [
[
"transaction charged twice"
],
[
"atm support"
],
[
"order physical card"
],
[
"automatic top up"
],
[
"card linking"
],
[
"card payment fee charged"
],
[
"activate my card"
],
[
"top up reverted"
],
[
"compromised card"
],
[
"order physi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What if I don't verify my identity?",
"Why do I see an extra €1 charge on my statement?",
"A cash withdrawal has been done that I didn't do.",
"What happens if I deposit a cheque accidentally?",
"What would I be charged in receiving a SEPA transfer?",
"I wa... | [
[
"pending card payment"
],
[
"why verify identity"
],
[
"extra charge on statement"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up by bank transfer charge"
],
[
"transfer into account"
],
[
"exch... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What source do my fund come from?",
"I would like my money back for an item I purchased",
"What does it mean if my cash withdrawal does not show up properly?",
"If I exchange currencies frequently, is there a discount?",
"Can someone please tell me how m... | [
[
"transaction charged twice"
],
[
"verify source of funds"
],
[
"request refund"
],
[
"pending cash withdrawal"
],
[
"exchange charge"
],
[
"top up limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"If my card is going to expire this month, do I need to order a new one?",
"How long does it take for a top up to go through",
"I made a cash deposit going to my account but it is not there",
"The exchange rate for my electronic payment is incorrect.",
"What i... | [
[
"pending card payment"
],
[
"card about to expire"
],
[
"pending top up"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment wrong exchange rate"
],
[
"transfer timing"
],
[
"get physical card"
],
[
"cash withdrawal charge"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is it possible to dispute a debit payment from a couple of months ago.",
"Please help me. I am still waiting on a refund.",
"Is there restrictions on where I can use my card?",
"I think there has been a mistake on my exchange rate for this purchase.",
"... | [
[
"transaction charged twice"
],
[
"direct debit payment not recognised"
],
[
"Refund not showing up"
],
[
"card acceptance"
],
[
"card payment wrong exchange rate"
],
[
"top up by bank transfer charge"
],
[
"contactless not working"
],
[
"top up limits"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The app says I made a cash withdrawal that I didn't make",
"I entered the wrong pin too many times and now I think it's blocked. What do I do?",
"I can't access my account.",
"How do I see my updated balance after I make a cheque or cash deposit?",
"I traded ... | [
[
"pending card payment"
],
[
"cash withdrawal not recognised"
],
[
"pin blocked"
],
[
"passcode forgotten"
],
[
"balance not updated after cheque or cash deposit"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"top up reverted"
],
[
"top up by bank t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Tell me about the limit for top ups.",
"My card still hasn't arrived after two weeks, now what?",
"I believe my card has been compromised as there are funds showing that I did not receive.",
"I haven't yet received money that I transferred",
"Why can I n... | [
[
"transaction charged twice"
],
[
"top up limits"
],
[
"card arrival"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after bank transfer"
],
[
"transfer into account"
],
[
"top up by bank transfer charge"
],
[
"verify my identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There is a direct debit transaction that I did not authorize",
"Why is a payment I made reverted back to my account?",
"Any place that takes Mastercard would be fine.",
"Where do i find my PIN?",
"How do I find the PIN?",
"Why does my card continually get d... | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"reverted card payment?"
],
[
"card acceptance"
],
[
"get physical card"
],
[
"get physical card"
],
[
"declined transfer"
],
[
"top up by cash or cheque"
],
[
"unable to veri... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long do top-ups take to go through",
"For some reason I am unable to preform a transfer to a beneficiary.",
"I was declined when trying to withdrawal cash!",
"Hello, I went ahead and checked my account details to be sure, and they are definitely correc... | [
[
"transaction charged twice"
],
[
"pending top up"
],
[
"beneficiary not allowed"
],
[
"declined cash withdrawal"
],
[
"pending transfer"
],
[
"declined card payment"
],
[
"extra charge on statement"
],
[
"transfer not received by recipient"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because ... | [
[
"pending card payment"
],
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"compromised card"
],
[
"card payment not recognised"
],
[
"lost or stolen card"
],
[
"getting virtual card"
],
[
"balance not updated after chequ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"why hasn't a transaction to a friend cleared yet?",
"Can you tell me how to get a disposable virtual card?",
"My app says I withdraw funds from my account through an ATM.",
"I was declined when I tried to take out cash!",
"Your service is bad. Close my ... | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"get disposable virtual card"
],
[
"cash withdrawal not recognised"
],
[
"declined cash withdrawal"
],
[
"terminate account"
],
[
"compromised card"
],
[
"top up failed"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Tell me why my transfer is declined.",
"Soon my card will expire, how do I get a new one?",
"I'm still expecting the transaction to be finished",
"I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?"
] | [
[
"pending card payment"
],
[
"declined transfer"
],
[
"card about to expire"
],
[
"transfer not received by recipient"
],
[
"card payment fee charged"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can you tell me why the transfer isn't showing up on my account?",
"Can I get some help activating my new card?",
"What are some of the restrictions that the disposable cards have?",
"Please help! The app won't let me cancel a money transfer. I accidentl... | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"activate my card"
],
[
"disposable card limits"
],
[
"cancel transfer"
],
[
"transaction charged twice"
],
[
"activate my card"
],
[
"request refund"
],
[
"visa or m... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why was there a fee with my cash withdrawal?",
"The ATM will not let me get cash, WHY?",
"Where do you need to live to receive card",
"Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?",
"how d... | [
[
"pending card payment"
],
[
"cash withdrawal charge"
],
[
"declined cash withdrawal"
],
[
"order physical card"
],
[
"pending top up"
],
[
"balance not updated after bank transfer"
],
[
"contactless not working"
],
[
"pending transfer"
],
[
"pend... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't like the services, please close my account",
"I was not distributed the correct amount of cash that I asked for",
"Can I change my PIN at any ATM?",
"How do i find my top-up card's verification code?",
"How do you determine exchange rates?",
"A... | [
[
"transaction charged twice"
],
[
"terminate account"
],
[
"wrong amount of cash received"
],
[
"change pin"
],
[
"verify top up"
],
[
"exchange rate"
],
[
"top up by bank transfer charge"
],
[
"automatic top up"
],
[
"transfer into account"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I didn't get the right amount of cash because of the exchange rate.",
"How long does the \"pending\" period of a transfer take?",
"Can I use my Apple Watch to pay for gas?",
"My card is not working.",
"Why isn't my refund on my statement?",
"Why is the ide... | [
[
"pending card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending transfer"
],
[
"apple pay or google pay"
],
[
"card not working"
],
[
"Refund not showing up"
],
[
"why verify identity"
],
[
"verify top up"
],
[
"wrong amount o... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I would like to reactivate my card that I previously reported lost. I located the card this morning.",
"What should I do with my stuck ATM?",
"I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I too... | [
[
"transaction charged twice"
],
[
"card linking"
],
[
"card swallowed"
],
[
"wrong amount of cash received"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after cheque or cash deposit"
],
[
"cash withdrawal charge"
],
[
"compromised card"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I made a cash withdrawal and was charged a fee incorrectly can you help with this?",
"I can't see a top-up top-up verification code.",
"Where is my pin? I don't have it yet",
"I need to terminate my account.",
"I keep checking my statements but nothing shows ... | [
[
"pending card payment"
],
[
"cash withdrawal charge"
],
[
"verify top up"
],
[
"get physical card"
],
[
"terminate account"
],
[
"Refund not showing up"
],
[
"declined transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.",
"\nWhich cash machines will allow me to change my PIN?",
"Is it possible to access my phone from the hotel/",
"I tried to withdraw some mo... | [
[
"transaction charged twice"
],
[
"get disposable virtual card"
],
[
"change pin"
],
[
"lost or stolen phone"
],
[
"wrong amount of cash received"
],
[
"transfer into account"
],
[
"terminate account"
],
[
"balance not updated after bank transfer"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I used my card to top up, but the money is not there!",
"Where did the money transfer go?",
"I withdrew cash abroad and the exchange rate applied is wrong.",
"How long will my cash withdrawal take",
"No option to top up with a cheque ?",
"I could not get mo... | [
[
"pending card payment"
],
[
"topping up by card"
],
[
"transfer not received by recipient"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending cash withdrawal"
],
[
"top up by cash or cheque"
],
[
"declined cash withdrawal"
],
[
"card acceptance... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?",
"Why is there a direct debit payment on my statement that I didn't do?",
"I need to add money to my account. Can I do so via bank tr... | [
[
"transaction charged twice"
],
[
"cash withdrawal charge"
],
[
"direct debit payment not recognised"
],
[
"transfer into account"
],
[
"transfer fee charged"
],
[
"verify top up"
],
[
"disposable card limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do I use a check to top up?",
"I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up."
] | [
[
"pending card payment"
],
[
"top up by cash or cheque"
],
[
"request refund"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.",
"Is a bank transfer acceptable for topping up my account?",
"How do you come up with you... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"transfer into account"
],
[
"exchange rate"
],
[
"cash withdrawal not recognised"
],
[
"supported cards and currencies"
],
[
"visa or mastercard"
],
[
"beneficiary not allowed"
],
[
"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.",
"The exchange rate is incorrect on an item... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"card payment wrong exchange rate"
],
[
"card payment not recognised"
],
[
"declined cash withdrawal"
],
[
"reverted card payment?"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How did the extra charge on my card come in effect?",
"My payment was put back, I think.",
"I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!",
... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"reverted card payment?"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending top up"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal not recognised"
],
[
"top up f... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!",
"Why is my cash withdrawal still pending?",
"Is it possible to dispute a debit payment from a ... | [
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"pending cash withdrawal"
],
[
"direct debit payment not recognised"
],
[
"Refund not showing up"
],
[
"pending top up"
],
[
"top up limits"
],
[
"automatic top up"
],
[
"transactio... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why didn't my friend's transaction arrive yet?",
"Where in the app do I go to make my new card show up?",
"My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?",
"I would like it if I could get an item refunded",
"I've tried... | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"card linking"
],
[
"card arrival"
],
[
"request refund"
],
[
"contactless not working"
],
[
"Refund not showing up"
],
[
"transfer not received by recipient"
],
[
"edit p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm concerned because my cash withdrawal is pending.",
"How long does it take for deliver to the US?",
"i needed money for a night out with the girls but i was declined, why?",
"My card information seems to have been stolen! I don't know where these transaction... | [
[
"pending card payment"
],
[
"pending cash withdrawal"
],
[
"card delivery estimate"
],
[
"declined cash withdrawal"
],
[
"compromised card"
],
[
"card delivery estimate"
],
[
"cash withdrawal charge"
],
[
"direct debit payment not recognised"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I noticed that there is a withdrawal in the app that is not mine.",
"There is a cash withdrawal in my account that isn't mine.",
"I transfered my balance a while back. Why doesn't my account reflect this?",
"How can I verify my identity?",
"Is there som... | [
[
"transaction charged twice"
],
[
"cash withdrawal not recognised"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after bank transfer"
],
[
"verify my identity"
],
[
"declined cash withdrawal"
],
[
"pending card payment"
],
[
"getting vir... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?",
"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one... | [
[
"pending card payment"
],
[
"card about to expire"
],
[
"lost or stolen card"
],
[
"card payment fee charged"
],
[
"cash withdrawal charge"
],
[
"transfer not received by recipient"
],
[
"fiat currency support"
],
[
"get disposable virtual card"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long does it take for a transfer to reach my account?",
"I thought that transfers are free. Why was I charged an extra fee?",
"Which credit card top-ups do you accept?",
"I'm not sure why the card payment didn't work.",
"Hi, i just topped up my phone... | [
[
"transaction charged twice"
],
[
"transfer timing"
],
[
"transfer fee charged"
],
[
"supported cards and currencies"
],
[
"declined card payment"
],
[
"top up reverted"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How can I get a disposable virtual card?",
"Do you charge for transfers?",
"Can I have a supplementary card?",
"Do you know what your exchange rates are?",
"Reasons for top up cancellation.",
"To deliver to the US, how long will it take?",
"I need to orde... | [
[
"pending card payment"
],
[
"get disposable virtual card"
],
[
"top up by bank transfer charge"
],
[
"getting spare card"
],
[
"exchange rate"
],
[
"top up reverted"
],
[
"card delivery estimate"
],
[
"lost or stolen card"
],
[
"country support"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is the identity check part of bank policy?",
"I do not recognise the card payment.",
"Why was a payment I made reverted?",
"Is it possible to change from AUD to GBP?"
] | [
[
"transaction charged twice"
],
[
"why verify identity"
],
[
"card payment not recognised"
],
[
"reverted card payment?"
],
[
"exchange via app"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is there a reason my payments are pending?",
"Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.",
"Can I use this app to exchange between dollars and pounds?",
"What do I have to do to activ... | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"exchange via app"
],
[
"activate my card"
],
[
"request refund"
],
[
"card about to expire"
],
[
"transfer timing"
],
[
"cancel transfer"
],
[
"verify... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I fix my card if it is broken?",
"I think my top-up has failed.",
"Why can't I make a transfer?",
"the product is not working, can I get a refund?",
"Which countries are you in?",
"How do I change my passcode?",
"Why am I charged an extra fee ... | [
[
"transaction charged twice"
],
[
"card not working"
],
[
"top up failed"
],
[
"failed transfer"
],
[
"request refund"
],
[
"country support"
],
[
"passcode forgotten"
],
[
"card payment fee charged"
],
[
"transfer into account"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why is the exchange rate different than expected on my transaction?",
"I bought something while traveling, and the exchange rate was wrong.",
"My top up may have been reverted",
"I see a cash withdrawal in the app that I did not do.",
"How can I transfer mone... | [
[
"pending card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card payment wrong exchange rate"
],
[
"top up reverted"
],
[
"cash withdrawal not recognised"
],
[
"transfer into account"
],
[
"exchange charge"
],
[
"get disposable virtual ca... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I find the verification code for the card top-up?",
"who should i contact if my refund doesn't go through?",
"Why did I get a fee from the ATM?",
"Can I convert money into different currencies?",
"are there any country restrictions?",
"Can yo... | [
[
"transaction charged twice"
],
[
"verify top up"
],
[
"Refund not showing up"
],
[
"cash withdrawal charge"
],
[
"exchange via app"
],
[
"country support"
],
[
"order physical card"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I tried using my card, but it doesn't work.",
"How can I use my American Express to add money into my account?",
"On my last trip, I received the incorrect exchange rate.",
"Can I top up with cash",
"How do I replace a card that's going to expire?"
] | [
[
"pending card payment"
],
[
"card not working"
],
[
"supported cards and currencies"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"top up by cash or cheque"
],
[
"card about to expire"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"There's a cash withdrawal I am certain I did not make",
"I would like to reactivate my card that I previously reported lost. I located the card this morning.",
"Which atms allow me to change my pin?",
"How much is the charge to top up via credit card?",
... | [
[
"transaction charged twice"
],
[
"cash withdrawal not recognised"
],
[
"card linking"
],
[
"change pin"
],
[
"top up by card charge"
],
[
"activate my card"
],
[
"exchange rate"
],
[
"exchange rate"
],
[
"declined transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Help! I need to cancel a transaction.",
"where can i deposit a check",
"Can I schedule future top ups?",
"How can I tell what foreign exchange rate I will get?",
"Where is the transfer that I did?",
"daughter needs card, how do i add her",
"I made a payme... | [
[
"pending card payment"
],
[
"cancel transfer"
],
[
"top up by cash or cheque"
],
[
"automatic top up"
],
[
"exchange rate"
],
[
"balance not updated after bank transfer"
],
[
"getting spare card"
],
[
"reverted card payment?"
],
[
"direct debit p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Reasons for top up cancellation.",
"What can i pay with out fees",
"I won't be pleased unless I get a Mastercard.",
"My account balance has not updated since I deposited a cheque recently.",
"My top up doesn't work",
"I made a card payment by my card ... | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"card payment fee charged"
],
[
"visa or mastercard"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up failed"
],
[
"pending card payment"
],
[
"card linking"
],
[
"card p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I did a transfer. What is the extra fee?",
"Why am I being charged for getting cash?",
"Why was my transfer request decline?"
] | [
[
"pending card payment"
],
[
"transfer fee charged"
],
[
"cash withdrawal charge"
],
[
"declined transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What do I do if my payment was reverted?",
"What is the fee for accepting money from a foreign country?",
"Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?",
"I'm at the ATM ... | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"exchange charge"
],
[
"balance not updated after bank transfer"
],
[
"wrong amount of cash received"
],
[
"card payment fee charged"
],
[
"transfer fee charged"
],
[
"Refund not showing up"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There is an extra $1 charge on my statement, why is that?",
"I think there has been a mistake on my exchange rate for this purchase.",
"I no longer need AUD, I need GBP instead, how can I make this happen?",
"I would like to link my card to my account.",
"If ... | [
[
"pending card payment"
],
[
"extra charge on statement"
],
[
"card payment wrong exchange rate"
],
[
"exchange via app"
],
[
"card linking"
],
[
"unable to verify identity"
],
[
"exchange charge"
],
[
"beneficiary not allowed"
],
[
"passcode forg... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Top up my card please, which y'all support?",
"I tried topping up my account but it failed, can you help me?",
"How do you top-up using cash?",
"I need this item refunded",
"Will I be able to top up by cheque?",
"How do I go about changing my PIN?",
... | [
[
"transaction charged twice"
],
[
"supported cards and currencies"
],
[
"top up failed"
],
[
"top up by cash or cheque"
],
[
"request refund"
],
[
"top up by cash or cheque"
],
[
"change pin"
],
[
"Refund not showing up"
],
[
"top up failed"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why does my transfer still say it is pending?",
"I bought something that I need a refund for.",
"Are all fiat currencies supported?",
"I haven't received my cash yet."
] | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"request refund"
],
[
"fiat currency support"
],
[
"wrong amount of cash received"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
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