source stringclasses 19
values | text listlengths 2 833 | labels listlengths 2 833 | label_description stringclasses 24
values | label_list listlengths 2 151 | split stringclasses 1
value |
|---|---|---|---|---|---|
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"i have used my card online before and wasn't charged, why am i charged now",
"Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.",
"There is a withdrawal on my account that I don't remember initiating.",
... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"cancel transfer"
],
[
"cash withdrawal not recognised"
],
[
"reverted card payment?"
],
[
"transfer not received by recipient"
],
[
"pending transfer"
],
[
"card arrival"
],
[
"car... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Where can I find my PIN? I haven't gotten it yet.",
"I don't like the services, please close my account",
"I think the currency exchange that's been applied is wrong.",
"I was just shopping and my payment was declined in a store! It was very embarrassing, what... | [
[
"pending card payment"
],
[
"get physical card"
],
[
"terminate account"
],
[
"card payment wrong exchange rate"
],
[
"declined card payment"
],
[
"verify top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I am not sure where my phone is.",
"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.",
"I made a cash withdrawl and there is a charge. What is this?",
"Can I allow other people to top up my account?",
... | [
[
"transaction charged twice"
],
[
"lost or stolen phone"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"cash withdrawal charge"
],
[
"topping up by card"
],
[
"exchange rate"
],
[
"card acceptance"
],
[
"pin blocked"
],
[
"activate my card"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do I report fraud on my card?",
"I received $20 but I entered $100",
"How do I get extra cards?",
"The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?",
"I need to find out why my pending paym... | [
[
"pending card payment"
],
[
"compromised card"
],
[
"wrong amount of cash received"
],
[
"getting spare card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pending card payment"
],
[
"verify top up"
],
[
"get disposable virtual card"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I go about ordering a new bank card?",
"Why am I being charged more on exchange with things I bought abroad?",
"I have the cash already, my account still shows up as pending. How can my account be still pending?",
"Hi, I sent my landlord my rent mo... | [
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"card payment wrong exchange rate"
],
[
"pending cash withdrawal"
],
[
"transfer not received by recipient"
],
[
"verify my identity"
],
[
"compromised card"
],
[
"card payment wrong exchange r... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need to exchange my GBP to AUD, how would I do this?",
"What do I have to do to get my PIN unblocked?",
"Will I get charged for topping up with an international card?"
] | [
[
"pending card payment"
],
[
"exchange via app"
],
[
"pin blocked"
],
[
"top up by card charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"There was an extra fee when I paid with my card, why was i charged this extra fee?",
"I am not in the UK can i get a card?",
"I feel as though I have been over charged for the exchange rate on my payment on last Saturday.",
"I was wondering why my payment ... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"pending card payment"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.",
"Is it possible to get a card when i'm not in the UK?",
"Can I use it outside of Europe?",
"Change of location, need to change detai... | [
[
"pending card payment"
],
[
"request refund"
],
[
"country support"
],
[
"country support"
],
[
"edit personal details"
],
[
"get disposable virtual card"
],
[
"fiat currency support"
],
[
"card payment fee charged"
],
[
"compromised card"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I was charged and shouldn't have been charged when using my card!",
"Is it possible to get another card?",
"Will you charge me for topping up with a European card?",
"Where did the money I deposit go??",
"How are exchange rates calculated at this bank?",... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"getting spare card"
],
[
"top up by card charge"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange rate"
],
[
"card payment wrong exchange rate"
],
[
"cash withdrawal ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Some cash was withdrawn in the app, but I did not do it.",
"after i got married i need to change my name",
"When will my cheque process?",
"It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.",
"p... | [
[
"pending card payment"
],
[
"cash withdrawal not recognised"
],
[
"edit personal details"
],
[
"balance not updated after cheque or cash deposit"
],
[
"declined transfer"
],
[
"lost or stolen phone"
],
[
"declined transfer"
],
[
"receiving money"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I order a new card? Mine is about to expire.",
"Can you help me process a refund?",
"What do i do if the exchange rate was wrong for the item i bought overseas?",
"Is there something that I can do since my phone was stolen yesterday?",
"Is there a w... | [
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"request refund"
],
[
"card payment wrong exchange rate"
],
[
"lost or stolen phone"
],
[
"verify top up"
],
[
"balance not updated after cheque or cash deposit"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My card won't work right now.",
"A refund is taking too long.",
"Is there a charge for exchanging foreign currencies?"
] | [
[
"pending card payment"
],
[
"card not working"
],
[
"Refund not showing up"
],
[
"exchange charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I switch to a different currency?",
"Can somebody else top up my account?",
"I want to deposit my check to top up my account",
"Can I use your app to exchange between USD and GBP",
"My transfer went through, but it seems to be caught up in a pendi... | [
[
"transaction charged twice"
],
[
"exchange via app"
],
[
"topping up by card"
],
[
"top up by cash or cheque"
],
[
"exchange via app"
],
[
"pending transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm confused as to why my transfer is still listed as pending on the website.",
"Why is verifaction required for my Identity?",
"My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.",
"Can you... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"why verify identity"
],
[
"direct debit payment not recognised"
],
[
"getting virtual card"
],
[
"pending transfer"
],
[
"request refund"
],
[
"transaction charged twice"
],
[
"extra charge on ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!",
"I want to see what this fee is on my card payment.",
"My phone was stolen, what should I do first?",
"Why did my payment... | [
[
"transaction charged twice"
],
[
"card payment wrong exchange rate"
],
[
"card payment fee charged"
],
[
"lost or stolen phone"
],
[
"reverted card payment?"
],
[
"pending cash withdrawal"
],
[
"beneficiary not allowed"
],
[
"top up reverted"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I wasn't able to use my top up card because the money I put on there wasn't there anymore",
"I would like to transfer money into my account.",
"Is there a fee when I add money to my international card?",
"How long is a transfer in the pending status?",
"What ... | [
[
"pending card payment"
],
[
"topping up by card"
],
[
"transfer into account"
],
[
"top up by card charge"
],
[
"pending transfer"
],
[
"getting spare card"
],
[
"cash withdrawal not recognised"
],
[
"get disposable virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I had to pay money for paying with my card.",
"I have been charged for one thing two times.",
"How can people transfer money to me?",
"What reasons could cause my top up to be reverted",
"It's not letting me transfer money to my beneficiery.",
"Why is ... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"transaction charged twice"
],
[
"receiving money"
],
[
"top up reverted"
],
[
"beneficiary not allowed"
],
[
"wrong amount of cash received"
],
[
"getting spare card"
],
[
"wrong a... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Do I need a disposable card?",
"I did not receive my full withdrawal amount",
"what currencies do you accept?",
"I need to get a disposable virtual card?",
"Why doesn't my Google pay top up work?",
"How can I find out why my transfer didn't go through?",
... | [
[
"pending card payment"
],
[
"get disposable virtual card"
],
[
"wrong amount of cash received"
],
[
"fiat currency support"
],
[
"get disposable virtual card"
],
[
"apple pay or google pay"
],
[
"failed transfer"
],
[
"transaction charged twice"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I am yet to receive my pin.",
"Do you limit my top-offs?",
"Why is there a fee when I thought there would be no fees?",
"My last name has changed and I need to update my account details.",
"I can not find my phone or it has been stolen.",
"Do I pay ext... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"top up limits"
],
[
"card payment fee charged"
],
[
"edit personal details"
],
[
"lost or stolen phone"
],
[
"exchange charge"
],
[
"transfer into account"
],
[
"request refund"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What do I need in regards to identification?",
"is there a limit on top ups",
"I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up?",
"I didn't get my card back from the ATM.",
"Can I exchange from USD to GBP?",
"Do yo... | [
[
"pending card payment"
],
[
"verify my identity"
],
[
"top up limits"
],
[
"transfer not received by recipient"
],
[
"card swallowed"
],
[
"exchange via app"
],
[
"top up limits"
],
[
"receiving money"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Please give me both Visa and MasterCard, is it possible?",
"Tell me why my transfer is pending."
] | [
[
"transaction charged twice"
],
[
"visa or mastercard"
],
[
"pending transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My topping up didn't go through.",
"How can I prove who I am?",
"How do I find my PIN number?",
"Can I verify my top-up card?",
"I am being charged the wrong amount on my card.",
"What do I do? The ATM took my card!",
"I would like to invalidate my accou... | [
[
"pending card payment"
],
[
"top up failed"
],
[
"verify my identity"
],
[
"get physical card"
],
[
"verify top up"
],
[
"card payment wrong exchange rate"
],
[
"card swallowed"
],
[
"terminate account"
],
[
"virtual card not working"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why am I being charged a fee on a card payment?",
"I put my check in the bank, but I haven't gotten my cash yet?",
"I tried to transfer funds to a beneficiary and was denied. Can you tell me why?",
"Please let me know how to place an order for a virtual ca... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"balance not updated after cheque or cash deposit"
],
[
"beneficiary not allowed"
],
[
"getting virtual card"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"age limit"
],
[
"card abou... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it possible to exchange currencies?",
"How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.",
"how long does delivery take?",
"I can't find the money I just added to my account.",
"I w... | [
[
"pending card payment"
],
[
"exchange via app"
],
[
"balance not updated after bank transfer"
],
[
"card delivery estimate"
],
[
"pending top up"
],
[
"beneficiary not allowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"WHAT IS THE SOLUTION OF THIS PROBLEM",
"Are cards available in the EU?",
"There is an extra charge on my account I didn't authorise, it's just £1, what is it?",
"The exchange rate for my cash withdrawal was incorrect",
"It says pending status for my paym... | [
[
"transaction charged twice"
],
[
"card arrival"
],
[
"country support"
],
[
"extra charge on statement"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"edit personal details"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why do I see extra charges for withdrawing my money?",
"I'm waiting for my transaction to complete.",
"How long does it take for a top-up?",
"Is my top up not working?",
"Explain to me how to verify the top-up card."
] | [
[
"pending card payment"
],
[
"cash withdrawal charge"
],
[
"transfer not received by recipient"
],
[
"pending top up"
],
[
"pending top up"
],
[
"verify top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need an accurate exchange rate, when I make my withdrawals.",
"lost my phone, what is account security?",
"How do I get a real card?",
"I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the acco... | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"lost or stolen phone"
],
[
"order physical card"
],
[
"cancel transfer"
],
[
"cancel transfer"
],
[
"country support"
],
[
"transfer timing"
],
[
"pin blocked"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I didn't set up a direct debit payment on my account.",
"What is my identification used for?",
"I have yet to receive my virtual card"
] | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"why verify identity"
],
[
"getting virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"help my money isnt showing up",
"The app can't verify my information for identity proofing purposes.",
"Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never ge... | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"unable to verify identity"
],
[
"cash withdrawal charge"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Do you know the process how to activate my card?",
"Can you give me a virtual card?",
"Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.",
"I'm still waiting for my card th... | [
[
"pending card payment"
],
[
"activate my card"
],
[
"getting virtual card"
],
[
"transfer not received by recipient"
],
[
"card arrival"
],
[
"wrong amount of cash received"
],
[
"pending transfer"
],
[
"cash withdrawal charge"
],
[
"card payment... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why is the payment from my card still pending?",
"I can't access my account.",
"I do not recognize the card payment.",
"is there a charge on withdrawals?",
"There is not a refund in my statement.",
"How do i find my top-up card's verification code?",
... | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"card payment not recognised"
],
[
"cash withdrawal charge"
],
[
"Refund not showing up"
],
[
"verify top up"
],
[
"wrong amount of cash received"
],
[
"transf... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why was I not able to take cash from the ATM?",
"Tell me the currencies that you support.",
"if i found a lost card can i put it back in app",
"What happens if I forget my PIN?",
"I am seeing in the App a some cash withdrawal that I did not do",
"Where can ... | [
[
"pending card payment"
],
[
"declined cash withdrawal"
],
[
"fiat currency support"
],
[
"card linking"
],
[
"pin blocked"
],
[
"cash withdrawal not recognised"
],
[
"card payment fee charged"
],
[
"pending top up"
],
[
"getting virtual card"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"When will my card be here?",
"Is there an auto top up option?",
"Can someone assist me with activating my new card?",
"Contactless payments need to be enabled for my card.",
"What is the length of time for one of these items to come to the U.S?",
"Its ... | [
[
"transaction charged twice"
],
[
"card delivery estimate"
],
[
"automatic top up"
],
[
"activate my card"
],
[
"contactless not working"
],
[
"card delivery estimate"
],
[
"pending cash withdrawal"
],
[
"order physical card"
],
[
"exchange rate"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What is the exchange looking like?",
"How do I use bank transfer to top up my account?",
"I don't see any change in my balance.",
"You have declined my payment.",
"Can I change my PIN remotely?",
"why didnt a transfer to my account process",
"Why do you ... | [
[
"pending card payment"
],
[
"exchange rate"
],
[
"transfer into account"
],
[
"balance not updated after bank transfer"
],
[
"declined card payment"
],
[
"change pin"
],
[
"beneficiary not allowed"
],
[
"declined card payment"
],
[
"disposable ca... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why am I being charged for the same thing twice?",
"Please check to see if the band transfer I made a while ago from my UK account has safely arrived.",
"How do I add the card I just received to show up in the app?",
"A payment in my account was made by so... | [
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"card linking"
],
[
"card payment not recognised"
],
[
"transfer fee charged"
],
[
"verify my identity"
],
[
"compromised card"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I got notified that my top up has been reverted. Why?",
"I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.",
"People are using my debit card - help!",
"My card's expiration is approaching, how do I replace it.",
"Ca... | [
[
"pending card payment"
],
[
"top up reverted"
],
[
"declined card payment"
],
[
"direct debit payment not recognised"
],
[
"card about to expire"
],
[
"activate my card"
],
[
"supported cards and currencies"
],
[
"top up reverted"
],
[
"top up by... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"There is an urgent transfer I need to make from China. How long will it take to get it processed?",
"I'm sure I have enough money so why didn't the store accept my card?",
"I have a Visa and Mastercard, can I use these?",
"My top-up funds aren't available... | [
[
"transaction charged twice"
],
[
"transfer timing"
],
[
"declined card payment"
],
[
"visa or mastercard"
],
[
"pending top up"
],
[
"exchange via app"
],
[
"passcode forgotten"
],
[
"request refund"
],
[
"why verify identity"
],
[
"top u... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"what steps do i do to get a real card",
"What countries are getting support?",
"My statement shows an extra fee - what is it?",
"I can't get a contactless payment to work.",
"I checked my account and see that funds were deducted from a seller I didn't approve... | [
[
"pending card payment"
],
[
"order physical card"
],
[
"country support"
],
[
"extra charge on statement"
],
[
"contactless not working"
],
[
"direct debit payment not recognised"
],
[
"top up reverted"
],
[
"order physical card"
],
[
"transactio... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card didn't work at the ATM in Notting Hill. Is my card working?",
"What was the extra charge for using my card?",
"I have to make more then a few disposable cards per day.",
"I didn't mean to do the transfer, is there any way to cancel it?",
"Can I ... | [
[
"transaction charged twice"
],
[
"declined cash withdrawal"
],
[
"card payment fee charged"
],
[
"disposable card limits"
],
[
"cancel transfer"
],
[
"receiving money"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What is the system for determining the exchange rate?",
"Are top-ups allowed using Apple Pay?",
"Can you help me reset my passcode? I forgot it.",
"I'd like to have extra cards. Will I have to pay for that?",
"There was a charge applied when I used my card.",... | [
[
"pending card payment"
],
[
"exchange rate"
],
[
"apple pay or google pay"
],
[
"passcode forgotten"
],
[
"getting spare card"
],
[
"card payment fee charged"
],
[
"disposable card limits"
],
[
"age limit"
],
[
"wrong exchange rate for cash withd... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card is expiring, how do I get a new one?",
"Why is my cash withdrawal still showing as pending?",
"Can I tell what business will take this card?",
"Even though I added money ey to the card, I couldn't use it",
"I seem to have a problem here, I bought... | [
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"pending cash withdrawal"
],
[
"card acceptance"
],
[
"pending top up"
],
[
"reverted card payment?"
],
[
"request refund"
],
[
"direct debit payment not recognised"
],
[
"apple pay or ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"i tried to do a transfer to an account but it didn't work",
"I transferred money, why was charged for an extra fee?"
] | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"transfer fee charged"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I find my PIN? I haven't gotten it yet.",
"is apple pay a top up service?",
"Is EUR one of the currencies you deal with?",
"What is the fee charged for using my card?",
"What do I have to do to get my PIN unblocked?",
"How do I top up my acco... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"apple pay or google pay"
],
[
"fiat currency support"
],
[
"card payment fee charged"
],
[
"pin blocked"
],
[
"transfer into account"
],
[
"balance not updated after cheque or cash deposit"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"where can I find the auto-top up option?",
"Why isn't my cash deposit showing up in my account?",
"Where is the option to top up with a cheque?",
"How simple is it to transfer money into my account?",
"What stopped my transfer, from being accepted?",
"I hav... | [
[
"pending card payment"
],
[
"automatic top up"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up by cash or cheque"
],
[
"transfer into account"
],
[
"failed transfer"
],
[
"automatic top up"
],
[
"top up reverted"
],
[
"card d... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The ATM took my card.",
"What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.",
"I wanted to know why there is a transfer of mine pending.",
"I don... | [
[
"transaction charged twice"
],
[
"card swallowed"
],
[
"balance not updated after bank transfer"
],
[
"pending transfer"
],
[
"declined card payment"
],
[
"failed transfer"
],
[
"wrong amount of cash received"
],
[
"country support"
],
[
"Refund ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My top up hasn't gone through",
"Can I order another card?",
"How can I transfer some money into a foreign account?",
"What is the Top up rate charge for using a card in the US?",
"Can you please assist me in completing a transfer? I'm trying and I keep getti... | [
[
"pending card payment"
],
[
"pending top up"
],
[
"getting spare card"
],
[
"transfer into account"
],
[
"top up by card charge"
],
[
"failed transfer"
],
[
"atm support"
],
[
"disposable card limits"
],
[
"declined cash withdrawal"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What are the steps for getting money from a friend?",
"I was trying to top up my account and it isn't working",
"how long does a US transfer take",
"I noticed an extra pound charge?",
"What happens when a beneficiary can't receive my transfer?",
"how l... | [
[
"transaction charged twice"
],
[
"receiving money"
],
[
"top up failed"
],
[
"transfer timing"
],
[
"extra charge on statement"
],
[
"beneficiary not allowed"
],
[
"activate my card"
],
[
"direct debit payment not recognised"
],
[
"change pin"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why can I not do a transfer to a beneficiary?",
"What is the system for determining the exchange rate?",
"I wanted to take out $100 but I only got $20.",
"Some cash was missing at ATM.",
"I have been charged to much for the object I bought when abroad, the ex... | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"exchange rate"
],
[
"wrong amount of cash received"
],
[
"wrong amount of cash received"
],
[
"card payment wrong exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?",
"My PIN is locked, how do I unlock it?",
"i need a refund fr... | [
[
"transaction charged twice"
],
[
"failed transfer"
],
[
"pin blocked"
],
[
"Refund not showing up"
],
[
"unable to verify identity"
],
[
"card arrival"
],
[
"why verify identity"
],
[
"wrong amount of cash received"
],
[
"exchange via app"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can it be delivered on a certain date?",
"Is the cash withdrawal going to show?",
"My Virtual card was rejected for a car rental. Why?"
] | [
[
"pending card payment"
],
[
"card delivery estimate"
],
[
"pending cash withdrawal"
],
[
"virtual card not working"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I am reluctant to use ATMs international because I don't get an accurate exchange rate",
"Why is my transfer not showing",
"Are there virtual disposable cards?",
"How can I get a virtual card for a one-time transaction?",
"I was under the impression that... | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"balance not updated after bank transfer"
],
[
"get disposable virtual card"
],
[
"get disposable virtual card"
],
[
"top up reverted"
],
[
"card payment fee charged"
],
[
"t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I happened to forget my passcode",
"What is the maximum number of transactions that I can put on a disposable card?",
"Where is the top-up card verification code?",
"the exchange rate I got for cash was wrong",
"I was issued a card about a week ago. why hasn'... | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"disposable card limits"
],
[
"verify top up"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card arrival"
],
[
"card arrival"
],
[
"activate my card"
],
[
"top up by bank transfer charg... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How can I change to another currency?",
"my card payment has been declined, do you know why?",
"How many different currencies can I have my money in?",
"What's the expected wait time to recieve my new card?",
"Are you able to make exchanges to EUR?",
"... | [
[
"transaction charged twice"
],
[
"exchange via app"
],
[
"declined card payment"
],
[
"fiat currency support"
],
[
"card arrival"
],
[
"fiat currency support"
],
[
"balance not updated after bank transfer"
],
[
"get disposable virtual card"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do I know where my money comes from?",
"I want to transfer money into my account, what do I do?",
"My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money... | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"transfer into account"
],
[
"pending transfer"
],
[
"pending card payment"
],
[
"card not working"
],
[
"top up failed"
],
[
"exchange charge"
],
[
"edit personal details"
],
[
"t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I travel a lot, can I get a bulk currency exchange discount?",
"Do you allow exchanges of EUR?",
"There was a transaction this morning that I'd like to reverse.",
"What do I do now my credit card has been swallowed by the ATM?"
] | [
[
"transaction charged twice"
],
[
"exchange charge"
],
[
"fiat currency support"
],
[
"cancel transfer"
],
[
"card swallowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need to order a new card as my other one was stolen.",
"Would it be possible to activate my card?",
"Why haven't I seen the cash from the cheque I deposited yet?",
"Can I add a card that I just found (again) to the app?",
"Can a friend top up my account",
... | [
[
"pending card payment"
],
[
"lost or stolen card"
],
[
"activate my card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card linking"
],
[
"topping up by card"
],
[
"getting spare card"
],
[
"activate my card"
],
[
"balance not up... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why is my transaction taking so long to complete?",
"The transfer to my account was not allowed.",
"There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.",
"Will this card work all over ... | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"beneficiary not allowed"
],
[
"extra charge on statement"
],
[
"card acceptance"
],
[
"top up reverted"
],
[
"top up reverted"
],
[
"card payment fee charged"
],
[
"direc... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I believe a wrong exchange rate was applied towards a cash transaction I made abroad.",
"There is a €1 fee on my account I didn't authorize",
"Where are cards available to order?",
"Do I need to verify my top-up?",
"How long will delivery to the US take?",
... | [
[
"pending card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"extra charge on statement"
],
[
"order physical card"
],
[
"verify top up"
],
[
"card delivery estimate"
],
[
"pin blocked"
],
[
"transfer not received by recipient"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I activate my new card I just got?",
"How can I change my Rowlock ?"
] | [
[
"transaction charged twice"
],
[
"activate my card"
],
[
"change pin"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I want to top up by using a credit card, which ones do you support?",
"Show me how to link the new card,",
"I see cash withdrawal activity in the app that is not mine.",
"What are some of the restrictions that the disposable cards have?",
"Who do I talk to fo... | [
[
"pending card payment"
],
[
"supported cards and currencies"
],
[
"card linking"
],
[
"cash withdrawal not recognised"
],
[
"disposable card limits"
],
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"get physical card"
],
[
"excha... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to get some Euros for my holiday. Am I able to exchange some of my money?",
"I see a direct debit transaction that I didn't make.",
"There's a payment with my card that I definitely didn't create. I don't know anyone by that name.",
"How long until ... | [
[
"transaction charged twice"
],
[
"exchange via app"
],
[
"direct debit payment not recognised"
],
[
"card payment not recognised"
],
[
"card arrival"
],
[
"edit personal details"
],
[
"receiving money"
],
[
"declined cash withdrawal"
],
[
"declin... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do I edit my details?",
"I withdrew some cash, when is it going to show?",
"My phone was left behind. Can I still use my card?",
"Can I top-up automatically?",
"I need to top up using a cheque",
"Why have I received a rebate for my payment after a week... | [
[
"pending card payment"
],
[
"edit personal details"
],
[
"pending cash withdrawal"
],
[
"lost or stolen phone"
],
[
"automatic top up"
],
[
"top up by cash or cheque"
],
[
"reverted card payment?"
],
[
"supported cards and currencies"
],
[
"fiat ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card failed to work when I was shopping in a store",
"Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.",
"My card is not working at stores.",
"I boug... | [
[
"transaction charged twice"
],
[
"declined card payment"
],
[
"pending top up"
],
[
"declined card payment"
],
[
"card payment wrong exchange rate"
],
[
"atm support"
],
[
"exchange via app"
],
[
"balance not updated after cheque or cash deposit"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to report an issue with my product and want to get it refunded",
"I want to use a payment card to top up my account. How can I do this?"
] | [
[
"pending card payment"
],
[
"request refund"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?",
"Do I get charged if I am receiving money?",
"What do I do to verify my source of funds?",
"Talk me through modifyi... | [
[
"transaction charged twice"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up by bank transfer charge"
],
[
"verify source of funds"
],
[
"edit personal details"
],
[
"extra charge on statement"
],
[
"transaction charged twice"
],
[
"p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I made a cash deposit, but it hasn't shown up in my balance yet.",
"Where's my card PIN?",
"Do I need to go to a physical bank to change my PIN?",
"Is there a limit to using a disposable virtual card?",
"Why isn't my Google Pay top up working for me? Did I do... | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"get physical card"
],
[
"change pin"
],
[
"disposable card limits"
],
[
"apple pay or google pay"
],
[
"getting spare card"
],
[
"top up limits"
],
[
"visa or ma... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?",
"I can get my identification verified.",
"On my disposable card, is there a transacti... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"unable to verify identity"
],
[
"disposable card limits"
],
[
"visa or mastercard"
],
[
"wrong amount of cash received"
],
[
"transfer not received by recipient"
],
[
"card linking"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"am suspicious of my card's security",
"How do I change to AUD from GBP?",
"Will my new card work outside of the EU?",
"How soon will I get my card?",
"I see my transfer was declined.",
"Why do I need to verify a top-up?",
"Can I get more cards just incase... | [
[
"pending card payment"
],
[
"compromised card"
],
[
"exchange via app"
],
[
"country support"
],
[
"card delivery estimate"
],
[
"declined transfer"
],
[
"verify top up"
],
[
"getting spare card"
],
[
"terminate account"
],
[
"beneficiary... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why was the price higher when I paid with my card?",
"There are a few payments in the app that I didn't make! Does someone else have my card? What should I do?",
"There is an urgent thing that I need to transfer from China. Approximately how long will it ta... | [
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"card payment not recognised"
],
[
"transfer timing"
],
[
"activate my card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"get disposable virtual card"
],
[
"why verify iden... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long does it take for cards to be delivered after ordering them?",
"I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.",
"How do I find my new pin?",... | [
[
"pending card payment"
],
[
"card delivery estimate"
],
[
"reverted card payment?"
],
[
"get physical card"
],
[
"age limit"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Are there any limits to using disposable virtual cards?",
"I transferred some money but it is not here yet",
"This card payment isn't is recognition.",
"I don't have a PIN at this point.",
"How do your exchange rates factor in?",
"Where is a ATM that a... | [
[
"transaction charged twice"
],
[
"disposable card limits"
],
[
"transfer not received by recipient"
],
[
"card payment not recognised"
],
[
"get physical card"
],
[
"exchange rate"
],
[
"atm support"
],
[
"card payment wrong exchange rate"
],
[
"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I have more physical cards?",
"Why do transfers get declined?",
"How can I use my credit card to transfer money?",
"I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you... | [
[
"pending card payment"
],
[
"getting spare card"
],
[
"declined transfer"
],
[
"topping up by card"
],
[
"top up failed"
],
[
"atm support"
],
[
"declined transfer"
],
[
"card payment wrong exchange rate"
],
[
"failed transfer"
],
[
"bala... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.",
"I can't be sure, but I think that someone may be using my card.",
"Please provide details on how to top up my account using t... | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"compromised card"
],
[
"transfer into account"
],
[
"wrong amount of cash received"
],
[
"fiat currency support"
],
[
"declined card payment"
],
[
"get disposable virtual card"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have a confusing payment appear on my statement and I don't recognise it!",
"Is my card actually working? It's the first time I tried using it",
"Do you support countries other than mine?",
"I sent a payment to the wrong account number - can that transaction ... | [
[
"pending card payment"
],
[
"card payment not recognised"
],
[
"declined cash withdrawal"
],
[
"country support"
],
[
"cancel transfer"
],
[
"country support"
],
[
"direct debit payment not recognised"
],
[
"reverted card payment?"
],
[
"declined... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My wallet was stolen and all my credit cards were in there. HELP?!!?",
"Is there a cost to receive money?",
"I need to activate my card.",
"Tell me why my card payment has been declined.",
"Why isn't my google pay top up working?",
"May I transfer a c... | [
[
"transaction charged twice"
],
[
"compromised card"
],
[
"top up by bank transfer charge"
],
[
"activate my card"
],
[
"declined card payment"
],
[
"apple pay or google pay"
],
[
"top up by cash or cheque"
],
[
"cash withdrawal not recognised"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"It appears my top-up has not gone through.",
"I think something went wrong, I didn't get the right amount.",
"Why did I get charged a fee on my card?",
"How do I get a spare card?",
"Is there an alternative to a physical card?",
"What types of fiduciary cur... | [
[
"pending card payment"
],
[
"pending top up"
],
[
"wrong amount of cash received"
],
[
"card payment fee charged"
],
[
"getting spare card"
],
[
"getting virtual card"
],
[
"fiat currency support"
],
[
"top up reverted"
],
[
"terminate account"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why was I charged this extra fee while doing a transfer?",
"If my cash withdrawal is still not showing, is something wrong?",
"I haven't received my cash yet.",
"My exchange rate is wrong when I get cash.",
"Which part of the app do I order virtual cards... | [
[
"transaction charged twice"
],
[
"transfer fee charged"
],
[
"pending cash withdrawal"
],
[
"wrong amount of cash received"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"getting virtual card"
],
[
"card about to expire"
],
[
"balance not updated a... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it possible to get a card outside the UK?",
"How long does it take for money to transfer?",
"What stopped my transfer, from being accepted?",
"I used my card to top up, but the money is not there!",
"I received $20 but I entered $100",
"Is there a way to... | [
[
"pending card payment"
],
[
"country support"
],
[
"balance not updated after bank transfer"
],
[
"failed transfer"
],
[
"topping up by card"
],
[
"wrong amount of cash received"
],
[
"card linking"
],
[
"change pin"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Do you receive SWIFT transfers?",
"I've tried many times to make a payment, but it's not going through. What's wrong?",
"Are there limits to businesses that will accept this card?",
"Is there a few for exchanging foreign currencies?",
"How can I change ... | [
[
"transaction charged twice"
],
[
"top up by bank transfer charge"
],
[
"declined card payment"
],
[
"card acceptance"
],
[
"exchange charge"
],
[
"change pin"
],
[
"Refund not showing up"
],
[
"getting virtual card"
],
[
"Refund not showing up"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to cancel my account.",
"I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me.",
"Explain why my top up would be reverted.",
"Can you explain why... | [
[
"pending card payment"
],
[
"terminate account"
],
[
"cash withdrawal not recognised"
],
[
"top up reverted"
],
[
"wrong amount of cash received"
],
[
"verify source of funds"
],
[
"request refund"
],
[
"top up by cash or cheque"
],
[
"pin blocke... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I noticed a duplicate charge on my statement.",
"What is the appropriate age for my child to be able to open an account?",
"I topped up but the app declined it"
] | [
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"age limit"
],
[
"top up reverted"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?",
"I was told to verify my identity, how do I do that?",
"Why is a transfer to a beneficiary not possible?",
"I just deposited cas... | [
[
"pending card payment"
],
[
"declined card payment"
],
[
"verify my identity"
],
[
"beneficiary not allowed"
],
[
"balance not updated after cheque or cash deposit"
],
[
"verify my identity"
],
[
"pending top up"
],
[
"request refund"
],
[
"card ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I modify my details?",
"How do I go about getting an actual card?",
"Can you transfer money to your card by bank transfer?",
"How long is delivery to the US?",
"I have a question regarding the PIN of the card?"
] | [
[
"transaction charged twice"
],
[
"edit personal details"
],
[
"order physical card"
],
[
"transfer into account"
],
[
"card delivery estimate"
],
[
"get physical card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.",
"Can you tell me the restrictions for the disposable cards?",
"What is the maximum I can top up?",
"Wh... | [
[
"pending card payment"
],
[
"cash withdrawal not recognised"
],
[
"disposable card limits"
],
[
"top up limits"
],
[
"why verify identity"
],
[
"balance not updated after bank transfer"
],
[
"exchange via app"
],
[
"transaction charged twice"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I transfer money to my account with the app?",
"Tell me how to setup a new PIN.",
"What if I want to add a card I already have to the app?",
"I noticed an extra fee when I paid with my card.",
"My top up was rejected. Why?",
"I made a transfer and ... | [
[
"transaction charged twice"
],
[
"transfer into account"
],
[
"change pin"
],
[
"card linking"
],
[
"card payment fee charged"
],
[
"top up reverted"
],
[
"transfer fee charged"
],
[
"failed transfer"
],
[
"getting spare card"
],
[
"faile... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is there a limit to auto top?",
"how many transactions can go on a disposable card?",
"There is an extra $1 charge on my statement, why is that?",
"Help my prove my identity.",
"How do I set up my card PIN?",
"My card stopped working. How do I check if ther... | [
[
"pending card payment"
],
[
"automatic top up"
],
[
"disposable card limits"
],
[
"extra charge on statement"
],
[
"unable to verify identity"
],
[
"get physical card"
],
[
"card not working"
],
[
"balance not updated after bank transfer"
],
[
"d... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a limit on how much I can top up?",
"Is it free to transfer money or is there a fee?",
"What are the currencies and cards that are supported with my account?",
"Your company is lame. Shut down all my account services right now.",
"Why do you nee... | [
[
"transaction charged twice"
],
[
"top up limits"
],
[
"transfer fee charged"
],
[
"supported cards and currencies"
],
[
"terminate account"
],
[
"why verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?",
"Why does my transfer still say it is pending?",
"I... | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"pending transfer"
],
[
"card payment not recognised"
],
[
"lost or stolen card"
],
[
"card payment fee charged"
],
[
"top up by card charge"
],
[
"pending cash withdrawal"
],
[
"card not working... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I choose whether I receive a Visa or a Mastercard card?",
"Can you issue both a Visa and a Mastercard to me?",
"Tell me more about getting a virtual disposable card.",
"I was under the impression ATM cash withdrawals were free. Why was I suddenly charg... | [
[
"transaction charged twice"
],
[
"visa or mastercard"
],
[
"visa or mastercard"
],
[
"get disposable virtual card"
],
[
"cash withdrawal charge"
],
[
"balance not updated after bank transfer"
],
[
"card payment not recognised"
],
[
"balance not updated a... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I did not get enough cash",
"I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?",
"Why do I see a r... | [
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"transfer not received by recipient"
],
[
"cash withdrawal not recognised"
],
[
"pending top up"
],
[
"balance not updated after bank transfer"
],
[
"cancel transfer"
],
[
"top up by bank t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Do you charge extra for topping up with a debit or credit card?",
"Why was I charged a fee on a cash withdrawal?",
"I need quickly transfer something from China. About how long will it take?",
"How long is the delivery to the US?",
"Why do you need to ch... | [
[
"transaction charged twice"
],
[
"top up by card charge"
],
[
"cash withdrawal charge"
],
[
"transfer timing"
],
[
"card delivery estimate"
],
[
"why verify identity"
],
[
"request refund"
],
[
"card about to expire"
],
[
"country support"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Do i have to wait to get the pin or can i set up a pin",
"I didn't do a payment and I have it now.",
"I used my card and there was a fee",
"I attemped a transfer and it didn't go through.",
"If I can, I would like to get both Mastercard and Visa from you.",
... | [
[
"pending card payment"
],
[
"get physical card"
],
[
"card payment not recognised"
],
[
"card payment fee charged"
],
[
"failed transfer"
],
[
"visa or mastercard"
],
[
"passcode forgotten"
],
[
"exchange charge"
],
[
"getting virtual card"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"\nWhere can I use my card?",
"This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.",
"I stupidly initiate... | [
[
"transaction charged twice"
],
[
"card acceptance"
],
[
"failed transfer"
],
[
"cancel transfer"
],
[
"balance not updated after bank transfer"
],
[
"direct debit payment not recognised"
],
[
"card payment not recognised"
],
[
"extra charge on statement"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I won't be pleased unless I get a Mastercard.",
"How do I exchange currencies using this app?",
"Where's the button to top up with a cheque?",
"How long does transfer from the US take?",
"I heard that you support more than one type of fiat currency, would you... | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"exchange via app"
],
[
"top up by cash or cheque"
],
[
"transfer timing"
],
[
"fiat currency support"
],
[
"failed transfer"
],
[
"get disposable virtual card"
],
[
"passcode forgotten"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Need a new passcode.",
"I have a cash withdrawal that says it's pending, why?",
"what are the steps to activate my card?",
"I just moved to the US how do I get a card?",
"My card won't work at all for anything.",
"Will you be adding more currencies in ... | [
[
"transaction charged twice"
],
[
"passcode forgotten"
],
[
"pending cash withdrawal"
],
[
"activate my card"
],
[
"country support"
],
[
"card not working"
],
[
"fiat currency support"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will it take more than 3 days for my transfer to reach my account?",
"Can both Visa and Mastercard be chosen?",
"How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get cha... | [
[
"pending card payment"
],
[
"transfer timing"
],
[
"visa or mastercard"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card payment fee charged"
],
[
"automatic top up"
],
[
"passcode forgotten"
],
[
"edit personal details"
],
[
"exchange c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"A transfer to my account was denied.",
"I tried transferring to an account but it didn't go through. What happened?",
"Where can I get my card PIN?",
"Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my g... | [
[
"transaction charged twice"
],
[
"beneficiary not allowed"
],
[
"beneficiary not allowed"
],
[
"get physical card"
],
[
"cash withdrawal charge"
],
[
"declined cash withdrawal"
],
[
"receiving money"
],
[
"get disposable virtual card"
],
[
"excha... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What are then rules on beneficiaries?",
"Why isn't my money from a check deposit showing?",
"Can you tell me why my transfer is failing and help resolve?",
"Why hasn't payment gone through yet?",
"why was my payment reverted on the app",
"How come I got blo... | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"balance not updated after cheque or cash deposit"
],
[
"failed transfer"
],
[
"pending card payment"
],
[
"reverted card payment?"
],
[
"pin blocked"
],
[
"failed transfer"
],
[
"comprom... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The exchange rate you are using is really bad.This can't be the official interbank exchange rate.",
"There are two of the same charges on my account.",
"I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still ... | [
[
"transaction charged twice"
],
[
"card payment wrong exchange rate"
],
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"card payment fee charged"
],
[
"card arrival"
],
[
"pending top up"
],
[
"card payment not recognise... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?",
"Can I have another card in addition to my first one?"
] | [
[
"pending card payment"
],
[
"cancel transfer"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
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