airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 1 | 1 | @USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights. |
0 | 1 | 0.3411 | @united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade! |
1 | 1 | null | @SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8 |
0 | 1 | 1 | @AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer |
0 | 0.6679 | 0.3447 | @united I miss the Continental days. |
0 | 0.6898 | 0.6898 | @USAirways what's the issue with flight 4420 from jax being delayed tonight? |
0 | 1 | 0.6822 | @AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :( |
0 | 1 | 1 | @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck |
0 | 1 | 1 | @AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers. |
0 | 0.674 | 0.674 | @JetBlue It's not ideal, but it's okay. Better Late Flight than never! :) |
1 | 0.668 | 0 | @SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight. |
0 | 1 | 1 | @AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!! |
0 | 0.6339 | 0.6339 | @JetBlue it says it is now 9:58 you owe me |
0 | 1 | 1 | @AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!! |
1 | 0.6556 | null | @USAirways Good morning. |
0 | 1 | 1 | @united YOU SUCK! |
1 | 0.6632 | 0 | @JetBlue 😭😭😭😭 yall are really better then American Airlines though. |
0 | 1 | 0.6875 | .@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating. |
0 | 1 | 0.7017 | @united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi |
0 | 1 | 1 | @united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days. |
1 | 1 | null | @SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂 |
1 | 1 | null | @AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks! |
0 | 1 | 0.7033 | @AmericanAir we're still stucked in the airport. #AADelay #AA919 |
0 | 1 | 0.3496 | @AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning |
1 | 0.6349 | 0 | @united Great! I'm ready to go home. |
0 | 1 | 0.379 | @AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican |
0 | 1 | 0.3446 | @SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched.. |
0 | 1 | 0.6355 | @AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure |
0 | 1 | 1 | @AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline! |
0 | 1 | 0.6963 | @USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do?? |
0 | 1 | 1 | @JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better |
0 | 1 | 1 | @USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection? |
0 | 0.6794 | 0.3802 | @united as a 1k, I'm always hoping for improvement. |
0 | 1 | 0.6504 | @AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through? |
0 | 1 | 1 | @united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY |
1 | 0.6316 | null | @JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13. |
0 | 1 | 1 | @SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant. |
0 | 0.6771 | 0.6771 | @JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing. |
1 | 1 | null | @USAirways I love you guys!!! |
0 | 1 | 0.3478 | @united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened "do you want to get to SF today" #fail |
0 | 0.6535 | 0.6535 | @SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass. |
0 | 1 | 0.6806 | @united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight! |
0 | 1 | 0.6685 | @AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer... |
0 | 1 | 0.6611 | @JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs. |
1 | 0.681 | null | @JetBlue thanks |
1 | 1 | null | @SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟 |
0 | 1 | 1 | @USAirways 13 years of Naval Service and I run the travel department for all my commands... |
0 | 0.6667 | 0.3542 | @united what is that going to do for you? Nothing just like you always do |
0 | 1 | 0.6843 | @SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH |
1 | 1 | null | @AmericanAir thanks... I finally got through this afternoon. :) |
1 | 1 | null | @united I appreciate the follow up. |
1 | 0.7047 | 0 | @SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days. |
0 | 1 | 0.3437 | @JetBlue and have empty "help" desks |
1 | 1 | null | @SouthwestAir love..luv the addition of the passbook option. |
0 | 1 | 0.6569 | @SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour! |
1 | 1 | null | @JetBlue we made it safe and sound. Thank you for the safe travels. |
0 | 1 | 0.3384 | @USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights |
0 | 1 | 1 | @USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call? |
0 | 0.709 | 0.709 | @USAirways been on hold for over and hour now. |
0 | 1 | 0.6659 | @AmericanAir AA agent said I repeated myself when I was explaining. I told him "I understand English." His reply?"Our conversation is over." |
0 | 1 | 0.6564 | @SouthwestAir yes but not with out an attitude and nasty comment |
0 | 1 | 1 | @AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed |
0 | 1 | 1 | @united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board. |
1 | 0.6394 | null | @JetBlue word thanks |
0 | 0.6624 | 0.3547 | @JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved? |
1 | 1 | null | @USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems. |
0 | 0.685 | 0.3586 | @united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United" |
0 | 1 | 1 | @USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help! |
0 | 1 | 0.6503 | @united this means within one week i will have filed 2 compensation complaints to your website |
0 | 1 | 0.6936 | @JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue. |
0 | 1 | 0.6495 | @united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it? |
0 | 1 | 1 | @united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence |
0 | 1 | 0.6453 | @AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH |
1 | 0.6771 | 0 | @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information. |
1 | 1 | null | @AmericanAir thanks! Flight 2160 today. Great crew! |
0 | 0.6591 | 0.3409 | @SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection |
0 | 0.6808 | 0.3559 | @united Classic |
0 | 1 | 1 | @JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me. |
0 | 1 | 0.3603 | @USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July |
0 | 1 | 0.6836 | @USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile |
0 | 1 | 0.6777 | @AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings? |
0 | 1 | 1 | @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. |
0 | 1 | 1 | @USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight. |
0 | 1 | 0.6765 | @united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope? |
1 | 0.6814 | null | @USAirways ok thanks |
0 | 1 | 1 | @USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing. |
0 | 1 | 1 | @SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable. |
0 | 1 | 0.6617 | @USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up? |
0 | 0.6533 | 0.6533 | @united who can tell me where they are? |
0 | 0.702 | 0.702 | @USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents. |
0 | 1 | 0.3611 | @united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!! |
0 | 1 | 0.3542 | @SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain |
1 | 1 | null | @JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!! |
0 | 1 | 1 | @AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice |
1 | 0.6535 | null | @SouthwestAir Yes, please. |
1 | 0.3782 | 0 | @USAirways see you on board tomorrow |
0 | 1 | 0.6666 | @JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything? |
0 | 1 | 0.6543 | @AmericanAir we're still here guys - you are the worst |
0 | 1 | 0.3541 | @USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU. |
0 | 1 | 0.6714 | @virginamerica What is your phone number. I can't find who to call about a flight reservation. |
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