Datasets:
Squidnutz
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extractedtest

Dataset card Data Studio Files
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Community
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152
asterisk shell command, 46
Asterisk Test Suite, 19
Asterisk-based projects
benefits and drawbacks of, 25
list of popular projects, 26
Async AGI (AMI-Controlled AGI)
commands and responses, 324
ending AGI sessions, 326
pros and cons of, 318
setting up AGI sessions, 321
authentication, 72, 308, 368
autocomplete, 36
automated attendant (AA)
AAs versus IVRs, 248, 289
building
delivering incoming calls, 256
dialplan, 255
overview of, 252
prompt file format, 253
recording prompts, 253
designing
basic automated attendant, 248
dial by extension, 252
greeting prompt, 250
invalid selections, 252
main menu prompt, 250
timeouts, 252
features, 247
automatic call distribution (ACD)
advanced queues
announcement control, 226
changing penalties dynamically (queuer‐
ules), 225
overflow handling, 229
playing announcements between music,
227
priority queues (queue weighting), 223
queue member priority, 224
queue statistics, 235
using local channels, 232
creating simple ACD queues
autofill option, 214
dialplan configuration, 214
leavewhenempty option, 213
members and agents in, 210
parameters, 211
queue placement, 213
queues.conf file, 211
ringinuse option, 213
saving/reloading queue configuration,
214
strategies, 212
importance of well-managed queues, 210
purpose of, 209
queue members
adding agents to answer calls, 215
controlling queue members with dia‐
lplan logic, 218
controlling via CLI, 216
defining queue members, 217
using multiple queues, 220
using pause and unpause, 218
B
B2BUA (Back to Back User Agents), 75
baluns, 153
BLF (Busy Lamp Field), 241, 243
BNC connectors, 153
Boolean operators, 165
bridging modules, 12
BT plug, 154
C
calendar systems, 18
Call Centers, 286
call detail records (CDRs)
alternatives to, 365
backends, 359-364