message_id string | language string | timestamp string | customer_message string | intent_label string | sentiment_label string | confidence_score float64 |
|---|---|---|---|---|---|---|
FIN_MSG_0001 | en | 2025-10-26 14:35:12 | I can't access my savings account online, and I need to check my balance urgently. | Account_Access_Issue | Negative | 0.98 |
FIN_MSG_0002 | es | 2025-10-26 14:36:05 | ¿Cuál es la tasa de interés actual para una hipoteca a 15 años? | Mortgage_Inquiry | Neutral | 0.92 |
FIN_MSG_0003 | fr | 2025-10-26 14:37:01 | Le virement que j'ai fait hier n'est toujours pas arrivé. C'est inacceptable! | Transfer_Delay_Complaint | Negative | 0.99 |
FIN_MSG_0004 | en | 2025-10-26 14:37:55 | I received a notification about a suspicious transaction. Please verify this immediately. | Fraud_Alert_Verification | Anxious | 0.95 |
FIN_MSG_0005 | de | 2025-10-26 14:38:48 | Ich möchte ein neues Girokonto eröffnen. Welche Unterlagen benötigen Sie? | Account_Opening_Inquiry | Neutral | 0.88 |
FIN_MSG_0006 | pt | 2025-10-26 14:39:30 | A experiência com o atendimento ao cliente foi fantástica, muito obrigado! | General_Appreciation | Positive | 0.97 |
FIN_MSG_0007 | en | 2025-10-26 14:40:15 | Is there a penalty for early withdrawal from a fixed deposit account? | Fixed_Deposit_Inquiry | Neutral | 0.91 |
FIN_MSG_0008 | es | 2025-10-26 14:41:09 | Necesito aumentar el límite de mi tarjeta de crédito antes de mi viaje. | Credit_Limit_Increase_Request | Neutral | 0.94 |
FIN_MSG_0009 | fr | 2025-10-26 14:41:58 | Mon application mobile plante constamment après la dernière mise à jour. | Mobile_App_Bug_Report | Negative | 0.96 |
FIN_MSG_00010 | en | 2025-10-26 14:42:40 | The automatic bill payment failed this month. Can you check why? | Payment_Failure_Issue | Negative | 0.98 |
FIN_MSG_00011 | de | 2025-10-26 14:43:22 | Wie kann ich meine Adresse in meinem Profil ändern? | Profile_Update_Request | Neutral | 0.85 |
FIN_MSG_00012 | pt | 2025-10-26 14:44:05 | Gostaria de saber mais sobre as opções de investimento de baixo risco. | Investment_Product_Inquiry | Neutral | 0.9 |
FIN_MSG_00013 | en | 2025-10-26 14:44:55 | My card was declined at the supermarket. This is extremely embarrassing! | Card_Declined_Complaint | Angry | 0.99 |
FIN_MSG_00014 | es | 2025-10-26 14:45:30 | He perdido mi tarjeta de débito, por favor bloquéenla de inmediato. | Card_Lost_Request | Urgent | 0.96 |
FIN_MSG_00015 | fr | 2025-10-26 14:46:15 | Quel est le taux de change pour l'euro vers le dollar américain aujourd'hui? | Exchange_Rate_Inquiry | Neutral | 0.89 |
FIN_MSG_00016 | en | 2025-10-26 14:47:01 | Thank you for resolving the issue so quickly! Excellent service. | General_Appreciation | Positive | 0.99 |
FIN_MSG_00017 | de | 2025-10-26 14:47:50 | Ich habe eine doppelte Abbuchung auf meinem Konto. Bitte um Klärung. | Double_Charge_Dispute | Negative | 0.97 |
FIN_MSG_00018 | pt | 2025-10-26 14:48:35 | Posso solicitar um empréstimo pessoal online sem ir à agência? | Personal_Loan_Inquiry | Neutral | 0.93 |
FIN_MSG_00019 | en | 2025-10-26 14:49:18 | I am looking for the best retirement savings plan options you offer. | Retirement_Planning_Inquiry | Neutral | 0.9 |
FIN_MSG_00020 | es | 2025-10-26 14:50:00 | El cajero automático se tragó mi tarjeta. ¿Qué debo hacer ahora? | ATM_Card_Retention_Issue | Distressed | 0.98 |
FIN_MSG_00021 | fr | 2025-10-26 14:50:45 | J'ai oublié mon mot de passe pour la banque en ligne, aidez-moi. | Password_Reset_Request | Neutral | 0.91 |
FIN_MSG_00022 | en | 2025-10-26 14:51:30 | The interest rate you gave me is much lower than what was promised. I'm very disappointed. | Interest_Rate_Dispute | Negative | 0.99 |
FIN_MSG_00023 | de | 2025-10-26 14:52:15 | Wann wird meine neue Kreditkarte ankommen? | Card_Delivery_Inquiry | Neutral | 0.87 |
FIN_MSG_00024 | pt | 2025-10-26 14:53:01 | Quais são os requisitos para abrir uma conta empresarial? | Business_Account_Inquiry | Neutral | 0.94 |
FIN_MSG_00025 | en | 2025-10-26 14:53:45 | Your customer service line is constantly busy. This is infuriating! | Service_Quality_Complaint | Angry | 0.98 |
FIN_MSG_00026 | es | 2025-10-26 14:54:30 | Quisiera cancelar mi seguro de viaje, ya no lo necesito. | Insurance_Cancellation_Request | Neutral | 0.92 |
FIN_MSG_00027 | fr | 2025-10-26 14:55:10 | Je n'arrive pas à effectuer un paiement international, il y a un message d'erreur. | International_Payment_Issue | Negative | 0.95 |
FIN_MSG_00028 | en | 2025-10-26 14:55:55 | I am calling to give positive feedback on Agent Sarah. She was extremely helpful! | Agent_Positive_Feedback | Positive | 0.99 |
FIN_MSG_00029 | de | 2025-10-26 14:56:40 | Gibt es eine Gebühr für die Nutzung von Geldautomaten anderer Banken? | ATM_Fee_Inquiry | Neutral | 0.89 |
FIN_MSG_00030 | pt | 2025-10-26 14:57:25 | Como faço para ativar o meu cartão de crédito que chegou hoje? | Card_Activation_Request | Neutral | 0.93 |
FIN_MSG_00031 | en | 2025-10-26 14:58:10 | I need to speak to a financial advisor about setting up a trust fund. | Advisor_Consultation_Request | Neutral | 0.95 |
FIN_MSG_00032 | es | 2025-10-26 14:58:55 | La aplicación me dice 'Error 404' al intentar ver mis estados de cuenta. | Mobile_App_Bug_Report | Negative | 0.96 |
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