Create main.csv

main.csv

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+message_id,language,timestamp,customer_message,intent_label,sentiment_label,confidence_score
+FIN_MSG_0001,en,2025-10-26 14:35:12,"I can't access my savings account online, and I need to check my balance urgently.",Account_Access_Issue,Negative,0.98
+FIN_MSG_0002,es,2025-10-26 14:36:05,"¿Cuál es la tasa de interés actual para una hipoteca a 15 años?",Mortgage_Inquiry,Neutral,0.92
+FIN_MSG_0003,fr,2025-10-26 14:37:01,"Le virement que j'ai fait hier n'est toujours pas arrivé. C'est inacceptable!",Transfer_Delay_Complaint,Negative,0.99
+FIN_MSG_0004,en,2025-10-26 14:37:55,"I received a notification about a suspicious transaction. Please verify this immediately.",Fraud_Alert_Verification,Anxious,0.95
+FIN_MSG_0005,de,2025-10-26 14:38:48,"Ich möchte ein neues Girokonto eröffnen. Welche Unterlagen benötigen Sie?",Account_Opening_Inquiry,Neutral,0.88
+FIN_MSG_0006,pt,2025-10-26 14:39:30,"A experiência com o atendimento ao cliente foi fantástica, muito obrigado!",General_Appreciation,Positive,0.97
+FIN_MSG_0007,en,2025-10-26 14:40:15,"Is there a penalty for early withdrawal from a fixed deposit account?",Fixed_Deposit_Inquiry,Neutral,0.91
+FIN_MSG_0008,es,2025-10-26 14:41:09,"Necesito aumentar el límite de mi tarjeta de crédito antes de mi viaje.",Credit_Limit_Increase_Request,Neutral,0.94
+FIN_MSG_0009,fr,2025-10-26 14:41:58,"Mon application mobile plante constamment après la dernière mise à jour.",Mobile_App_Bug_Report,Negative,0.96
+FIN_MSG_00010,en,2025-10-26 14:42:40,"The automatic bill payment failed this month. Can you check why?",Payment_Failure_Issue,Negative,0.98
+FIN_MSG_00011,de,2025-10-26 14:43:22,"Wie kann ich meine Adresse in meinem Profil ändern?",Profile_Update_Request,Neutral,0.85
+FIN_MSG_00012,pt,2025-10-26 14:44:05,"Gostaria de saber mais sobre as opções de investimento de baixo risco.",Investment_Product_Inquiry,Neutral,0.90
+FIN_MSG_00013,en,2025-10-26 14:44:55,"My card was declined at the supermarket. This is extremely embarrassing!",Card_Declined_Complaint,Angry,0.99
+FIN_MSG_00014,es,2025-10-26 14:45:30,"He perdido mi tarjeta de débito, por favor bloquéenla de inmediato.",Card_Lost_Request,Urgent,0.96
+FIN_MSG_00015,fr,2025-10-26 14:46:15,"Quel est le taux de change pour l'euro vers le dollar américain aujourd'hui?",Exchange_Rate_Inquiry,Neutral,0.89
+FIN_MSG_00016,en,2025-10-26 14:47:01,"Thank you for resolving the issue so quickly! Excellent service.",General_Appreciation,Positive,0.99
+FIN_MSG_00017,de,2025-10-26 14:47:50,"Ich habe eine doppelte Abbuchung auf meinem Konto. Bitte um Klärung.",Double_Charge_Dispute,Negative,0.97
+FIN_MSG_00018,pt,2025-10-26 14:48:35,"Posso solicitar um empréstimo pessoal online sem ir à agência?",Personal_Loan_Inquiry,Neutral,0.93
+FIN_MSG_00019,en,2025-10-26 14:49:18,"I am looking for the best retirement savings plan options you offer.",Retirement_Planning_Inquiry,Neutral,0.90
+FIN_MSG_00020,es,2025-10-26 14:50:00,"El cajero automático se tragó mi tarjeta. ¿Qué debo hacer ahora?",ATM_Card_Retention_Issue,Distressed,0.98
+FIN_MSG_00021,fr,2025-10-26 14:50:45,"J'ai oublié mon mot de passe pour la banque en ligne, aidez-moi.",Password_Reset_Request,Neutral,0.91
+FIN_MSG_00022,en,2025-10-26 14:51:30,"The interest rate you gave me is much lower than what was promised. I'm very disappointed.",Interest_Rate_Dispute,Negative,0.99
+FIN_MSG_00023,de,2025-10-26 14:52:15,"Wann wird meine neue Kreditkarte ankommen?",Card_Delivery_Inquiry,Neutral,0.87
+FIN_MSG_00024,pt,2025-10-26 14:53:01,"Quais são os requisitos para abrir uma conta empresarial?",Business_Account_Inquiry,Neutral,0.94
+FIN_MSG_00025,en,2025-10-26 14:53:45,"Your customer service line is constantly busy. This is infuriating!",Service_Quality_Complaint,Angry,0.98
+FIN_MSG_00026,es,2025-10-26 14:54:30,"Quisiera cancelar mi seguro de viaje, ya no lo necesito.",Insurance_Cancellation_Request,Neutral,0.92
+FIN_MSG_00027,fr,2025-10-26 14:55:10,"Je n'arrive pas à effectuer un paiement international, il y a un message d'erreur.",International_Payment_Issue,Negative,0.95
+FIN_MSG_00028,en,2025-10-26 14:55:55,"I am calling to give positive feedback on Agent Sarah. She was extremely helpful!",Agent_Positive_Feedback,Positive,0.99
+FIN_MSG_00029,de,2025-10-26 14:56:40,"Gibt es eine Gebühr für die Nutzung von Geldautomaten anderer Banken?",ATM_Fee_Inquiry,Neutral,0.89
+FIN_MSG_00030,pt,2025-10-26 14:57:25,"Como faço para ativar o meu cartão de crédito que chegou hoje?",Card_Activation_Request,Neutral,0.93
+FIN_MSG_00031,en,2025-10-26 14:58:10,"I need to speak to a financial advisor about setting up a trust fund.",Advisor_Consultation_Request,Neutral,0.95
+FIN_MSG_00032,es,2025-10-26 14:58:55,"La aplicación me dice 'Error 404' al intentar ver mis estados de cuenta.",Mobile_App_Bug_Report,Negative,0.96