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3 | Beer, Beer, and well yeah more beer. If you love beer and you want to try every type of beer imaginable, this is the place to go. When you walk through these doors, you will see nothing but plates everywhere. You must ask yourself, what are all these for? Well my friend, these are trophies for those who come here very ... | en | 220 | beer beer well yeah beer love beer want try every type beer imaginable place go walk doors see nothing plates everywhere must ask well friend trophies come often earn came several times procrastinating writing thus unheard unknown incentive drink fun serve types beers also appetizers food accompany taste beer fill part... | 92 |
4 | The beer selection is amazing...definitely a place to check out if you are a beer person...all types of beer from all around the world...and I can't forget the food is pretty good too! | en | 33 | beer selection amazing definitely place check beer person types beer around world ca forget food pretty good | 17 |
2 | I would give this place about 3.5 overall. I have been going there for 7 years, so this is not some uneducated review... This place is aimed more at rich college students than beer aficionados. Some pluses and minuses:\nFood price and taste-4.5 Most everything I have had there is good and reasonable price.\nBeer qualit... | en | 281 | would give place overall going years uneducated review place aimed rich college students beer aficionados pluses minuses price everything good reasonable quality samples available huge amount selection beers served appropriate glasses think ever gotten beer places clean draft systems fairly knowledgable rich college co... | 132 |
4 | First night in Charlotte and just wanted some bar food, nothing fancy. Thought it would be dead on a Monday night, didn't know they offer $3 draft beers on Monday night! Service was great, Emily stopped by the table consistently to see if anything was needed. When you ordered a beer despite how busy it was, it was on... | en | 117 | first night charlotte wanted bar food nothing fancy thought would dead monday night know offer draft beers monday night service great emily stopped table consistently see anything needed ordered beer despite busy table minute two sheboygan fries instead potato salad fries little cold emily quickly addressed situation b... | 64 |
2 | I am only giving this place 3 stars based on their beer selection and my companion's lunch quality. When we stopped in with the kids it was a really nice big restaurant. They have a sitting area and great big bar. \n\nVery fun atmosphere with all the plates on the ceiling of the adventuresome drinkers. Service was ... | en | 129 | giving place stars based beer selection companion lunch quality stopped kids really nice big restaurant sitting area great big bar fun atmosphere plates ceiling adventuresome drinkers service great fast saucer dipster sandwich man let supposed like french dip think two pieces roast beef huge hard roll one piece cheese ... | 61 |
2 | I like the beer selection and love the Colorado beer connection since I have roots from there. However the food side needs a little work. More pizza selections and sizes wouldn't hurt would they? Appetizers aren't bad in general. Overall it's a decent place to go for a chain joint. | en | 50 | like beer selection love colorado beer connection since roots however food side needs little work pizza selections sizes would hurt would appetizers bad general overall decent place go chain joint | 30 |
1 | My advice - come here for the beer if you're in the University area, but skip the food.\n\nFlying Saucer does have an amazing selection of beer, especially great beers on tap I'm not sure how many they have, but it's more than 30). On certain days, you can pay $3-4 and get some sort of mystery beer. What can I say - ... | en | 399 | advice come beer university area skip saucer amazing selection beer especially great beers tap sure many certain days pay get sort mystery beer say love mystery got mexican logger thought pretty menu pretty standard sandwiches wings pizza pretzels decent river rocket sandwich thoroughly unimpressed portion sizes qualit... | 172 |
1 | Really hate to do it- but last night was pretty awful here. On any normal day you seem to get by with the average slip here or two, which is always amended right away, but this really took the cake. \n\nGlass night- Monty Python goblet. Knew what kind of turn out they were going to have so we made it a point to get the... | en | 386 | really hate last night pretty awful normal day seem get average slip two always amended right away really took cake monty python goblet knew kind turn going made point get early even getting early literally one table back open packed house waitress amanda came took order right away glasses reason believe would get roug... | 182 |
1 | Slow service. Horribly under staffed. Waited a while to get my order taken, food and bill. Even during football Sunday, really need to hire more people and turn up the volume on the TV. | en | 34 | slow service horribly staffed waited get order taken food bill even football sunday really need hire people turn volume tv | 20 |
2 | This place was ok. It had its good points and bad points. First off, if you don't know where it is, it's super hard to find. It's kind of tucked in a corner and you don't see it really until you are right in front of it. They had a great beer selection and a lot of the beers I had never even heard of. I liked how ... | en | 116 | place good points bad points first know super hard find kind tucked corner see really right front great beer selection lot beers never even heard liked grouped menu brats good service sucked took forever cousin get waited waitress seem friendly probably give another chance liked beer selection | 47 |
4 | Great selection of beers. Not the best food but it's a beer bar after all. Was a better place when they had pool tables but not a bad place to watch a ballgame now. \n\nMonday has really good specials for draft beers. And seasonal rotations offer great new selections. | en | 49 | great selection beers best food beer bar better place pool tables bad place watch ballgame really good specials draft beers seasonal rotations offer great new selections | 26 |
3 | I feel like sometimes the saucer is over rated but maybe that's because sometimes I just want a Miller Lite | en | 20 | feel like sometimes saucer rated maybe sometimes want miller lite | 10 |
4 | Awesome employees, amazing beer selection, you don't get ignored even if they're busy, the food is top notch, it's in a great location, and it's always clean. Can't get much better than that. | en | 33 | awesome employees amazing beer selection get ignored even busy food top notch great location always clean ca get much better | 20 |
3 | Two things really stood out for me when visiting the Flying Saucer. 1. The beer selection is amazing. Excellent draft selection and a long bottle list. 2. The service is top notch. All the servers were beautiful, attentive, fast, and beer knowledgeable. The food is good but not great. Had the Hippie Burger which was su... | en | 143 | two things really stood visiting flying saucer beer selection amazing excellent draft selection long bottle list service top notch servers beautiful attentive fast beer knowledgeable food good great hippie burger supposed jalapeno pesto burger good taste jalapeno hoping group shared pretzels incredible spicy mustard ro... | 68 |
4 | Great set of Drafts available. Great atmosphere for drinking. Its usually crowded on weekdays and weekends are worst. | en | 18 | great set drafts available great atmosphere drinking usually crowded weekdays weekends worst | 12 |
3 | I became a fan of the Saucer years ago, when someone told me that there's beer beyond the Bud. It was here where my love for craft beer began. There are about 300 varieties on hand to choose from and the servers can help guide you through the list. \n\nSpeaking of servers, the service is almost always spot on, which ma... | en | 77 | became fan saucer years ago someone told beer beyond bud love craft beer began varieties hand choose servers help guide list servers service almost always spot makes experiences much better cheese fries best town | 34 |
0 | Not a great selection of beer for a place called a \"Draught Emporium\". Also the food was less than mediocre and they were out both chicken tenders and pizza when we were there. There are a lot of much better places to get craft beer and bar food in Charlotte. | en | 50 | great selection beer place called draught also food less mediocre chicken tenders pizza lot much better places get craft beer bar food charlotte | 23 |
4 | Great food, very impressive draught beer selection with lots of excellent local beers. Waitresses were outstanding. Our regular stop to and from Raleigh. | en | 23 | great food impressive draught beer selection lots excellent local beers waitresses outstanding regular stop raleigh | 15 |
4 | Well it was my first time back here in a good long time- probably close to a year. As you can read from a past update, the service was really sub-par on my last visit. But I wound up meeting a friend for a few drinks and ordered some food. \n\nEven though the place was jam-packed on this particular Thursday night, serv... | en | 150 | well first time back good long probably close year read past update service really last visit wound meeting friend drinks ordered food though place particular thursday night service still quick kept waiting long point server beers everything recommended pretty spot like ever bad food little better know good night total... | 62 |
1 | While this isn't the fanciest of places by any means (two hand-written signs on the wall proclaim \"no cigar smoking in restaurant\"), the food is quite decent. Also be forewarned, this is certainly a local hangout, and as such you won't find niceties such as a hostess (you have to seat yourself) and they don't have a... | en | 175 | fanciest places means two signs wall proclaim cigar smoking food quite decent also forewarned certainly local hangout wo find niceties hostess seat section tables smoking way clientele likes get past things prices decent service quick exactly stellar food quality food may exactly best let face eatery always looking bes... | 72 |
2 | This place kind of reminds me of the restaurant my grandparents used to take me to when I was a kid. The kind of down home looking place where no one would suspect mobsters to meet and plan their various activities over coffee. I'm kidding of course, but I really do like this place. The food is good and it's great f... | en | 92 | place kind reminds restaurant grandparents used take kid kind home looking place one would suspect mobsters meet plan various activities coffee kidding course really like place food good great people watching next time hung need good pancakes inconspicuous spot plan next bank heist know come | 45 |
2 | This is a late night grub spot that has down-home country style breakfast dishes served around the clock, twenty-four hours baby! I haven't really been here during the day only because I love my breakfast late at night or early in the morning. \n\nYou can tell that their are a lot of regulars even at night, because t... | en | 155 | late night grub spot country style breakfast dishes served around clock hours baby really day love breakfast late night early morning tell lot regulars even night older waitress serving man beside already knew going always order veggie omelet two biscuits side grits sugar sounds weird need try really mind smoke mind tr... | 76 |
2 | While not the fanciest place, it seemed clean and the people were friendly.\nThe service was good and the prices inexpensive. I liked the place! The food was tasty and they had alot of good diner food that you can get 24/7. | en | 41 | fanciest place seemed clean people service good prices inexpensive liked place food tasty alot good diner food get | 18 |
1 | Well....it is open 24 hours. | en | 5 | well open hours | 3 |
4 | Great place for breakfast, And for what it is a \"Diner\" Eggs are always poached excactly the way i asked, my wifes always gets the french toast and is delicoius, coffee is always hot and nice and strong not watered down and weak like some other area diners, staff is super nice and patient with my small children, Yo... | en | 112 | great place breakfast eggs always poached excactly way asked wifes always gets french toast delicoius coffee always hot nice strong watered weak like area diners staff super nice patient small children wait weekends though also frequented place late nite boys perfect type place well place always clean crowd walks life ... | 56 |
4 | This 5 star review is very different from most of my others. \nThis is a 5 star perfect run of the mill, ridiculously consistent, super friendly, makes me feel warm inside type of diner. But don't mistake it for anything else, it is a diner. A classic 24 hour, gets eggs & bacon whenever you want type of place.\nService... | en | 213 | star review different others star perfect run mill ridiculously consistent super friendly makes feel warm inside type diner mistake anything else diner classic hour gets eggs bacon whenever want type top notch especially sara myra well others coffee always fresh kept warm full cup food consistent restaurant clt know ex... | 94 |
2 | Good breakfast spot. Can't go wrong with 2 eggs scrambled with cheese, sausage, hash browns, toast, coffee! Lunch and dinner food can be hit or miss, I usually stick to breakfast. This place did seem to go down hill a couple years ago and I quit going for a while. I started going back last year and they seem to be back... | en | 135 | good breakfast spot ca go wrong eggs scrambled cheese sausage hash browns toast coffee lunch dinner food hit miss usually stick breakfast place seem go hill couple years ago quit going started going back last year seem back normal waitresses friendly forever would disagree reviewer said place filthy never seen like may... | 69 |
2 | This store is smaller than the PetSmarts, however they carry a great variety for a few dollars cheaper. Staff seem knowledgeable and were very helpful. | en | 25 | store smaller petsmarts however carry great variety dollars cheaper staff seem knowledgeable helpful | 13 |
3 | Tired of PetSmart ? Give this place a try. Ok, the prices are just about the same, but they do have a cool selection of items not seen at the big box stores. I think most pet stores seem to price-gouge on their products and I seem to find very much similar products at Walmart for cheaper.\n\nThe birds, rabbits, hamster... | en | 172 | tired petsmart give place try ok prices cool selection items seen big box stores think pet stores seem products seem find much similar products walmart birds rabbits hamsters rodents hands stores meaning stuck behind plexiglass given open air venue even beautiful parrot hangs outside cage loves perform fish tanks clean... | 82 |
2 | This YMCA is tucked away off of Albemarle Rd. It's easy to miss if you aren't looking for it.\n\nLots of amenities, it always seems like the children that are around the area are enjoying themselves. There is a pool, and the equipment if fairly new. It can get busy at peak times, but seems to be normal for a Y bran... | en | 111 | ymca tucked away albemarle rd easy miss looking amenities always seems like children around area enjoying pool equipment fairly new get busy peak times seems normal branch complaint would parking lot well lit get pretty dark security guard always see walking around parking lot suspect couple car break ins location | 50 |
2 | This YMCA is very easily missed if you do not have a GPS system. It is tucked away from eyesight off of Albemarle Road. The parking lot is very awkward and uneven to me. This area has a lot of involvement with children from what i have noticed on my regular visits. The weight room is small but it has a lot of free ... | en | 73 | ymca easily missed gps system tucked away eyesight albemarle road parking lot awkward uneven area lot involvement children noticed regular visits weight room small lot free weights use use lifting weights | 31 |
1 | I try not to leave reviews based on any one outlying event. This review is no different. I don't recommend this Hertz location, as there always seems to be a problem. \nToday, a Tuesday at 11am, they have no cars available and therefore have 10+ people with reservations waiting 45 minutes or more for a car. Unacceptabl... | en | 124 | try leave reviews based one outlying event review different recommend hertz location always seems problem tuesday cars available therefore people reservations waiting minutes car unacceptable weeks ago lady running bring cars office unable attempts find vehicle rental agreement ended taking whatever could find continue... | 56 |
0 | This place STUNK! Figuratively... I think the customer service, obtaining the car, was ridiculous, horrendous, incredulous!! We were waiting in line and they decided to only give good service to selective customers. We got....yelled at...By the person servicing us and he was just so rude, I had never, apart from the DM... | en | 143 | place stunk figuratively think customer service obtaining car ridiculous horrendous incredulous waiting line decided give good service selective customers got yelled person servicing us rude never apart dmv ever gotten upset course damned piss someone customer service let know ended waiting much longer anyone else hand... | 71 |
0 | Where to start with this review?\n\nWe went with Hertz because I did the Name Your Own Price option on Priceline, which up until this experience, had been quite beneficial for saving money, however I would not recommend this feature for rental cars because you may end up with Hertz.\n\nThe Charlotte Douglas airport loc... | en | 472 | start review went hertz name price option priceline experience quite beneficial saving money however would recommend feature rental cars may end charlotte douglas airport location fine far easy get shuttle arrival departure times however people run location entirely incompetent problem since already reservation forced ... | 213 |
0 | 2 words: unorganized chaos. I hate when rental car companies are offsite from the airport. Then the line wrapped around the door & they only had 2 people helping people!!! Will be avoiding this place in the future. | en | 38 | words unorganized chaos hate rental car companies offsite airport line wrapped around door people helping people avoiding place future | 19 |
0 | One of the worst rental experiences of my life. Computers were down and had to write out rental agreements by hand. Waited over a hour for them to process 4 rentals. The line behind me very long and no concession was offered. Got a Chevy piece of junk Aveo. Talk about a tin can on wheels! Transmission sounded horrible ... | en | 92 | one worst rental experiences life computers write rental agreements hand waited hour process rentals line behind long concession offered got chevy piece junk aveo talk tin wheels transmission sounded horrible grinding sound could feel vibration certain barely enough power go hill still maintain highway speed next time ... | 52 |
0 | Have yet to recieve my security deposit that i was suppose to get over three weeks ago. Horrible customer service and there is so many fee's after the fact that they will not inform you of. Not only will i never use hertz again i will suggest to anyone who visits to get basically anyone but hertz horrible. | en | 58 | yet recieve security deposit suppose get three weeks ago horrible customer service many fee fact inform never use hertz suggest anyone visits get basically anyone hertz horrible | 27 |
0 | I waited an hour and a half for my car, from 9:30pm to 11, on a humid Wednesday night in a waiting area that seemed to have no A/C. Staff was wildly disorganized, frazzled and, despite numerous questions from the room full of understandably frustrated customers, never gave a straight answer as to the exact nature of t... | en | 151 | waited hour half car humid wednesday night waiting area seemed staff wildly disorganized frazzled despite numerous questions room full understandably frustrated customers never gave straight answer exact nature problem employees behind counter would disappear minutes explanation finally confronted manager plenty cars s... | 74 |
0 | I've used Hertz since I was old enough to rent a car, but I'll never go back after this experience. I initially spoke with an agent when I first arrived at Hertz. I specifically told her that I was going to add another driver. I received a slip of paper that said, in bold print, \"TOTAL ESTIMATED CHARGE.\" I then gave ... | en | 232 | used hertz since old enough rent car never go back experience initially spoke agent first arrived hertz specifically told going add another driver received slip paper said bold print total estimated gave information second driver received several pieces later found one slips second contract said small faint print pay d... | 107 |
1 | What a lousy experience. Perhaps there was a reason they were so unprepared but as a regular Hertz Gold customer I was astonished at the disorganization of this facility. Last Thursday afternoon a bus full of travelers, many Gold got off the bus to find their name not on the Gold sign, so more than half a dozen of us... | en | 256 | lousy experience perhaps reason unprepared regular hertz gold customer astonished disorganization facility last thursday afternoon bus full travelers many gold got bus find name gold sign half dozen us lined outside gold office small people wait one person find us cars finally mins second person came help significant w... | 127 |
0 | The car was nice, the service was terrible. Can I give zero stars? | en | 13 | car nice service terrible give zero stars | 7 |
1 | I'm still so baffled...\n \nSo we take a shuttle to your location. We wait in line to speak with a representative, who then directs us to a kiosk, where we then put on headphones and essential Skype with another employee. We insert our credit card, instead of handing it to a live person, then we go find our car and dri... | en | 198 | still baffled take shuttle location wait line speak representative directs us kiosk put headphones essential skype another employee insert credit card instead handing live person go find car drive seem efficient two employees working inside ca job kiosk providing understandably actual physical employees get ready help ... | 91 |
0 | Worst Hertz location experience I have ever had. The car I reserved was not in my Gold space so I went inside. They told me the class of car I reserved was in the space but would get me the actual car I reserved, a small SUV. I waited 20 minutes for the right car. While waiting the manager asked me if I was okay wi... | en | 119 | worst hertz location experience ever car reserved gold space went inside told class car reserved space would get actual car reserved small suv waited minutes right car waiting manager asked okay suburban said yes said would cost told president circle member entitled free upgrade said free return employee outside check ... | 56 |
1 | Not a great Hertz location and they need much better signage and training. I have been Hertz Gold Presidents Circle for the past 7 years, so I do know a thing about the car rental process, globally.\n At this location, they did give me keys and directions to car lot, but signage is poor at night, as worse, there was ... | en | 111 | great hertz location need much better signage training hertz gold presidents circle past years know thing car rental process location give keys directions car lot signage poor night worse one address neverlost defective shared lot mile away rental counter visible signs directing folks ok otherwise yes far better hertz ... | 56 |
0 | I am a President's Club member, arrived to a dirty Mini-Van! Really? The NeverLost in the car did not work (no sound). They didn't seem to care. Exactly :)??? | en | 29 | president club member arrived dirty really neverlost car work sound seem care exactly | 13 |
3 | This location is actually the best I've found in the country. Many (most) Hertz locations are chock full of mean people who hate their jobs, and don't get me started on the Hertz call center which staffs only people who know decidedly nothing about cars. But in terms of positive vs. negative experiences, Hertz CLT is... | en | 62 | location actually best found country many hertz locations chock full mean people hate jobs get started hertz call center staffs people know decidedly nothing cars terms positive negative experiences hertz clt best one found thanks | 35 |
0 | The worst Hertz location I've dealt with! The shuttle driver did not offer to help me or my colleague with our bags, instead he and another Hertz employee just chatted up a storm and did not even recognize our presence. It was 6am and we both had golf bags and large carry-on baggage. I am a Hertz Gold Club member but ... | en | 215 | worst hertz location dealt shuttle driver offer help colleague bags instead another hertz employee chatted storm even recognize presence golf bags large baggage hertz gold club member car waiting arrived talk agent inside get car assigned wrong level car offered upgrade yet charged upgrade ok fine process took minutes ... | 99 |
2 | I'm all grows up, and nothing makes me feel more so than renting a car. (Except perhaps the fact that some of my friends have started having children on purpose.)\n\nIn Charlotte, Hertz seems like a good bet, if only because I'll never use Avis again. \n\nThe folks behind the counter don't move too quickly and they are... | en | 116 | grows nothing makes feel renting car except perhaps fact friends started children purpose charlotte hertz seems like good bet never use avis folks behind counter move quickly confused town nascar nice enough give hard sell insurance upgrades shuttle quick airport prices dirt cheap used renting cars experience blew away | 49 |
1 | Even though we had a reservation we were made to wait for a car. If they're going to overbook cars they should offer free upgrades to get people on the road. I'd look elsewhere. | en | 34 | even though reservation made wait car going overbook cars offer free upgrades get people road look elsewhere | 17 |
0 | I got there at midnight to pick up my rental and the entrance was gated... After checking to make sure we weren't missing another possible entrance, we drove up to the exit and the pleasant employee informed me that they close the gate at midnight and everyone has to come in through this way... You know what would have... | en | 783 | got midnight pick rental entrance gated checking make sure missing another possible entrance drove exit pleasant employee informed close gate midnight everyone come way know would nice sign says closed gate something nice little arrow says hey still open go right hard guess woman working counter nice completely finishe... | 338 |
0 | Leave another 2 days for your trip, because they really are that slow!! They really need to change their system here. Really, I might have been faster ordering the parts for a car, and building it myself! | en | 37 | leave another days trip really slow really need change system really might faster ordering parts car building | 17 |
0 | Never again.\n\nLines are terribly long, mostly due to slow, incompetent counter employees working with no sense of urgency. Requested car seats but got to the car and no car seats were to be found. Took over 30 minutes of screaming and threatening employees to finally get someone to bring them out. Car seats were d... | en | 209 | never terribly long mostly due slow incompetent counter employees working sense urgency requested car seats got car car seats found took minutes screaming threatening employees finally get someone bring car seats dirty old employee tried clean essentially got wet forcing kids sit towels car seats belts mangled requirin... | 103 |
0 | They have the worst customer service I have ever experienced. Never again will I rent from them. When I needed to turn the car in an hour early in order to get to my flight on time, they pretty much said tough luck. I was transferred to three different period to get the same response. Don't waste your money. | en | 59 | worst customer service ever experienced never rent needed turn car hour early order get flight time pretty much said tough luck transferred three different period get response waste money | 29 |
0 | What a disaster -- so bad it Hurts. \n\nHertz ruined a birthday surprise that friends lined up for me, after I flew into town and wound up, they checked with the airline to confirm the arrival time, and I subsequently got stranded in the Hertz office...such an unnecessary delay. \n\nAll they had to do was tell me when ... | en | 327 | disaster bad hurts ruined birthday surprise friends lined flew town wound checked airline confirm arrival time subsequently got stranded hertz office unnecessary delay tell called second chance arrived counter overbooked delays hour half responsible courteous would taken another car rental agency thought well guess mon... | 136 |
0 | Zero stars of I could for this Charlotte Hertz location\n\n- after waiting 45 min in line to get my filthy, poorly running car the incompetent, rude, front desk jerk was hitting on me. Needless to say I never took him up on his advances. \n\n-15 minute wait in Line to exit the rental car location. \n\n-Waited 45 minut... | en | 162 | zero stars could charlotte hertz waiting min line get filthy poorly running car incompetent rude front desk jerk hitting needless say never took advances minute wait line exit rental car location minutes inside get waiting line min customer came location saying flat tire ford motor company weekend entire group experien... | 81 |
0 | There's about 50 people in line, and we are all being told there are no cars left--reservation or not. The customer service person is saying he has no solution. No cars. No service. You make your decision. Everyone is pi$$ed!!! I wouldn't come here. Ever. Again. | en | 46 | people line told cars left reservation customer service person saying solution cars service make decision everyone pi ed would come ever | 21 |
0 | I had a Gold reservation but arrived to find my name was not on the board. I waited in line with a dozen other livid Gold members and was then offfered a mini-van or to pay extra for an upgrade. If I gould give Hertz a zero I would. | en | 49 | gold reservation arrived find name board waited line dozen livid gold members offfered pay extra upgrade gould give hertz zero would | 21 |
1 | Takes terribly long although I am Gold Member. Name is not listed on the board. Endless discussions.... It took 45 min to get the car. | en | 25 | takes terribly long although gold member name listed board endless discussions took min get car | 15 |
1 | I reserved a rental through Hotwire for a full-size car. When I arrived late at night to pick up my vehicle, the rental agent advised me they didn't have any more full-sized vehicles and that they'd give me a free upgrade. I am not picky, but the only vehicles she said they had were a minivan and an extra-large SUV. I ... | en | 211 | reserved rental hotwire car arrived late night pick vehicle rental agent advised vehicles give free upgrade picky vehicles said minivan suv knew driving lot want pay lots money gas vehicle asked anything else available instead offering something smaller said sorry left worked rental business knew telling truth sure eno... | 81 |
0 | Bad service, bad cars, not recommended. Three sleepy mumbling representatives behind the counter and an exceedingly long line that is not moving. Finally I get a car whose wheels go cloink-clink-clunk so I didn't dare to go anywhere with it. I exchange it for a car that has no functioning outlet so I can't even use my ... | en | 60 | bad service bad cars recommended three sleepy mumbling representatives behind counter exceedingly long line moving finally get car whose wheels go dare go anywhere exchange car functioning outlet ca even use gps total failure | 34 |
4 | I usually do not get this kind of service at any rental car places, but this particular time I was very impressed. Shuttle bus driver took me straight to my vehicle, at the gate I just had to show my driver license and I was off to my destination. Return was just as fast, and shuttle bus was waiting to take me to the C... | en | 77 | usually get kind service rental car places particular time impressed shuttle bus driver took straight vehicle gate show driver license destination return fast shuttle bus waiting take charlotte airport personnel friendly helpful use hertz soon | 35 |
0 | It's been a few weeks now since my trip from my house on Cape Cod to my niece's wonderful wedding in Greenville SC. The trip is basically three legs : 1) bus Logan Airport, Boston (approx. 90 min.) 2) plane to Charlotte SC (3 1/2 hrs including early arrival at Logan) and 3) rental car to Greenville (1 1/2 hrs). Littl... | en | 96 | weeks since trip house cape cod niece wonderful wedding greenville sc trip basically three legs bus logan airport boston approx min plane charlotte sc hrs including early arrival logan rental car greenville hrs little know would fourth leg picking previously reserved rental car hertz next person hire knows going first | 50 |
0 | Like the previous reviewers, if you are in a hurry, don't rent here. 45min wait time. The jerk \"Larry\" behind the desk as identified in other reviews runs this place like a concentration camp. Instead of being apologetic, he reprimands people for coming up to the counter before they're ready. AVOID!! | en | 51 | like previous reviewers hurry rent wait time jerk behind desk identified reviews runs place like concentration camp instead apologetic reprimands people coming counter ready avoid | 25 |
0 | Flights we're canceled so I needed to drive 8 hours home. Upon return, there was NO ONE there ready for my return. The attendants were in their small stations and would not scan my vehicle. They told me to go to the main office counter. When I got there, the line was out the door with people waiting to make reservation... | en | 129 | flights canceled needed drive hours home upon return one ready return attendants small stations would scan vehicle told go main office counter got line door people waiting make reservations needed return line barely moving late tired though employees lot single one would take two minutes scan print receipt one return m... | 62 |
0 | It Hurtz Horrible. Two painful experiences in a month. On my first the front desk persons were slow, unfriendly and grumpy. Car was filthy and when I pointed this out and requested a clean cat they offered me an upgrade for a fee. I returned car and left two phone/lap top chargers in car charger. They have not been tu... | en | 237 | hurtz horrible two painful experiences month first front desk persons slow unfriendly grumpy car filthy pointed requested clean cat offered upgrade fee returned car left two top chargers car charger turned lost found staff stealing second trip reaffirmed staff bad day bad everyday return hurrying refill gas drove local... | 117 |
0 | It is the busiest holiday week of the year and they have one man working and two broken kiosks. 1 hour wait. I would do half a star if possible. | en | 30 | busiest holiday week year one man working two broken kiosks hour wait would half star possible | 16 |
0 | Horrible treatment. The worst management team ever. They are not interested in helping with your situation at all, they have your money and dont care what condition the vehicle is in and whether or not your experience with the vehicle was good or bad. Unfortunately, until people read the reviews and stop renting from t... | en | 101 | horrible treatment worst management team ever interested helping situation money dont care condition vehicle whether experience vehicle good bad unfortunately people read reviews stop renting impact finances bad service behavior say gentleman return line person tried help vehicles dirty smelly word wise choose another ... | 46 |
0 | 45 minute wait for a car I reserved a month ago??? Ridiculous. The staff seemed unsympathetic to everyone. In addition, there is a lot full of cars for club gold members. Never again will I rent from this Hertz. | en | 39 | minute wait car reserved month ago ridiculous staff seemed unsympathetic everyone addition lot full cars club gold members never rent hertz | 21 |
0 | I rent from Hertz every week and have been a Presidential Circle member for several years. I have probably rented from over a 100 different Hertz locations. This one is by-far the WORST.....EVER! \n\nThe shuttle is super slow and with one shuttle running, the wait feels like an eternity. The shuttle driver just sits... | en | 329 | rent hertz every week presidential circle member several years probably rented different hertz locations one worst ever shuttle super slow one shuttle running wait feels like eternity shuttle driver sits help gold reservation booked far advance surprised name gold board least gold members whose car either stall indicat... | 152 |
0 | Very, very slow service. Inadequate staffing for the volume of customers and nobody seems in a hurry to help. Find another rental car service at Charlotte airport. | en | 27 | slow service inadequate staffing volume customers nobody seems hurry help find another rental car service charlotte airport | 17 |
0 | Lousy scratched up car. 20k miles on it. No USB port. But it was clean and ran well. \n\nThe shuttle back to the airport was hilariously bad. The guy sat I'm the lot empty for 10 mins, them proceeded to wait until he was sardine full before he left event though two other shuttles were there. Traffic was horrible and h... | en | 79 | lousy scratched car miles usb port clean ran well shuttle back airport hilariously bad guy sat lot empty mins proceeded wait sardine full left event though two shuttles traffic horrible inched along guy pleaded get walk due tight schedule refused twice | 41 |
0 | This service really sucks. Reservations are not honored even if prepaid. Only highly \"upgraded\" cars are available. \nAs I sit here four over an hour I know I will NEVER use hertz again. | en | 33 | service really sucks reservations honored even prepaid highly cars available sit four hour know never use hertz | 17 |
1 | Oh my God. The shuttle ride from the terminal to this Hertz was interminable. Incredible traffic on the access road, partially due to construction and partially due to the road being far too small for the amount of traffic it handles, meant it took us about 30 minutes to traverse the short distance to the Hertz facilit... | en | 148 | oh god shuttle ride terminal hertz interminable incredible traffic access road partially due construction partially due road far small amount traffic handles meant took us minutes traverse short distance hertz facility gave time read yelp reviews power walk rental counter ahead fellow shuttle riders thank goodness line... | 73 |
0 | The worst service and slowest employees I've ever seen. Tons of Hertz reps lurking around, line keeps on getting bigger & bigger - no one even bothers to consider opening another counter. Its an embarassing service. I would give it zero stars if I could. | en | 45 | worst service slowest employees ever seen tons hertz reps lurking around line keeps getting bigger bigger one even bothers consider opening another counter embarassing service would give zero stars could | 30 |
1 | Friendly staff, but poor service...\n\nI showed up and had reserved a full size car. The gentleman asked if I wanted a Toyota Camry, I said sure and then asked if Altima was also in this class. It was and I told him I'd prefer that. It wasn't until we were nearly complete that he mentioned this was an upgrade. Appar... | en | 190 | friendly staff poor service showed reserved full size car gentleman asked wanted toyota camry said sure asked altima also class told prefer nearly complete mentioned upgrade apparently full size car dodge avenger chrysler really would call full size fine accepted upgrade apparently big deal wish would clearer upgrade f... | 85 |
0 | ****Watch Your Pennies, and Your Dollars***\n\nReserved a standard car w / no upgrades and unlimited mileage for a trip. Prior to reserving, I joined Hertz gold plus rewards to get any additional discount available. Arrived at hertz, lobby was packed. A woman walked along side the line and asked were there any gold plu... | en | 748 | watch pennies dollars standard car w upgrades unlimited mileage trip prior reserving joined hertz gold plus rewards get additional discount available arrived hertz lobby packed woman walked along side line asked gold plus members course said yes informed stand back line could go gold plus member location go walk booth ... | 322 |
0 | Stay away. The whole experience was terrible.\n\nI was shown to a phone kiosik to check in with an agent through a video-conference. That was not ideal. Do I want to hold an old school phone to my ear while trying to find reservation documents, holding my license up to the camera, etc? Disaster! I felt like I was visit... | en | 85 | stay away whole experience shown phone kiosik check agent ideal want hold old school phone ear trying find reservation documents holding license camera etc disaster felt like visiting set car nearly miles paid expect something miles | 36 |
0 | So far...not so good. We are waiting in the lobby with 20+ other renters. We've been here 30 min, and those finally getting cars have been waiting 2hrs. I use Yelp all the time, and this was the one time i didn't check a place out before paying for a rental...huge mistake! Look at other rental locations reviews, they a... | en | 62 | far good waiting lobby renters min finally getting cars waiting use yelp time one time check place paying rental huge mistake look rental locations reviews much better | 27 |
0 | Terrible service, long lines, broken kiosks. Go with another rental car at CLT it will be well worth your time and money to avoid this sh*t show. I had a deadline departure time to be in my car. I figured an hour was plenty of time to catch the shuttle and pick up my car. Nope...incompetence reigns supreme. Shouldn't e... | en | 82 | terrible service long lines broken kiosks go another rental car clt well worth time money avoid sh show deadline departure time car figured hour plenty time catch shuttle pick car nope incompetence reigns supreme expect global rental company sheesh ok done complaining gold member waste time | 46 |
2 | We made our reservation through Priceline and were really worried based on the previous reviews. Our plane was on time and made it to the Hertz location only having to wait about 5 minutes for the bus. There was only one person in front of us in line and we were out of there in less than 10 minutes with no pressure for... | en | 128 | made reservation priceline really worried based previous reviews plane time made hertz location wait minutes bus one person front us line less minutes pressure upgrades sort hassle given nissan sentra fine weekend would agree reviewers far cleanliness car insides windows super smeared making hard see night rained along... | 51 |
0 | The worst place to rent a car from !! They have no cars . Must wait almost 2 hours for a car and they don't care ! Stay away | en | 29 | worst place rent car cars must wait almost hours car care stay away | 13 |
1 | Well, I agree...never again with Hertz at CLT airport. 20 min wait for shuttle followed by huge lines and 2 clerks at off site location. Then we went out to find a car with dents and scratches and no one wanting to document the damage. Guy walking around cars said person at gate would do it as we left and then \"...... | en | 154 | well agree never hertz clt airport min wait shuttle followed huge lines clerks site location went find car dents scratches one wanting document damage guy walking around cars said person gate would left gate nastily told us job comment document would date stamp wound walking around writing damage photographing car ever... | 73 |
0 | This is the first time ever I wrote a bad review but I am just that frustrated with Hertz CLT. I was nodding my head on all the negative reviews on Hertz CLT location cause that is my personal experience also. I am a Gold Circle member but apparently it makes no difference at this location. I got on-time Carfirmatio... | en | 301 | first time ever wrote bad review frustrated hertz clt nodding head negative reviews hertz clt location cause personal experience also gold circle member apparently makes difference location got carfirmation five rentals sept name board either true lines super long unusual wait line least mins even gold circle member re... | 129 |
0 | Quite possibly the SLOWEST moving place on earth. Took over 30 mins to get a car. \n\nWait line is slow and long to get keys and then super long wait for car to be pulled up. \n\nDoesn't this place know that every other rental place is more efficient?\n\nAvoid this one if you can. | en | 53 | quite possibly slowest moving place earth took mins get car line slow long get keys super long wait car pulled place know every rental place efficient one | 27 |
0 | Do not rent here. Bait and switch. Book a car at a rate and then they give you a smaller car, which shoild be at lower rate, at the same higher rate originally booked. No wonder they only hsve a 1 star rating. So much for being #1. Guess they've gottrn to big and are full of themselves. Don't bother asking for ma... | en | 76 | rent bait switch book car rate give smaller car shoild lower rate higher rate originally booked wonder hsve star rating much guess gottrn big full bother asking management worthless could care less delivering quality customer experience | 36 |
2 | Uuuuuuh this place isn't so bad it hertz but it does hertz a bit. I got my car through orbitz and granted it was Christmas eve so it was crowded, which I can understand. What I couldn't understand was why it took 20 minutes to check in each customer! I waited at least 30 minutes in line... I mean I've used Dollar, Al... | en | 193 | uuuuuuh place bad hertz hertz bit got car orbitz granted christmas eve crowded understand could understand took minutes check customer waited least minutes line mean used dollar alamo enterprise airport took customer minutes decided use one kiosk phone looked something like pay phone back future back past guy helped br... | 88 |
4 | I rent from National in Charlotte about once a month, and I'm consistently happy. With Emerald Club, no lines at all, and there is always a good selection of cars (including hybrids). Fast, friendly and efficient. | en | 36 | rent national charlotte month consistently happy emerald club lines always good selection cars including hybrids fast friendly efficient | 18 |
0 | Showed up in NC for a business meeting. The National shuttle driver was very nice and helpful. As soon as we got off the shuttle things turned unorganized. People wondering around the lot to pick out their cars.....and many employees standing around smiling ....okay fine. \n\nWe picked out our car, which I admit is... | en | 155 | showed nc business meeting national shuttle driver nice helpful soon got shuttle things turned unorganized people wondering around lot pick cars many employees standing around smiling okay fine picked car admit nice feature national drove exit lanes three open none moving two lanes sat idle minutes idle standing still ... | 83 |
2 | Was treated kindly and quickly. Saw some others mischarged, and yet others bogusly arguing charges that seemed legit. The place didn't seem to have a protocol for what to do when customers go ape-$h!+ over fuel charges. It's just annoying overall to witness as a customer who is already mildly stressed about flights, et... | en | 54 | treated kindly quickly saw others mischarged yet others bogusly arguing charges seemed legit place seem protocol customers go h fuel charges annoying overall witness customer already mildly stressed flights etc | 30 |
0 | DO NOT BOOK A RENTAL CAR THROUGH NATIONAL. \n\nOur shuttle driver Terry was fantastic & friendly, then we arrived at the lot!\n\nOur reservation was made through the employer. I would never have chosed National Car Rental. THE worst I have ever experienced. I normally book with Enterprise, Hertz, and Avis. Or just rese... | en | 256 | book rental car national shuttle driver terry fantastic friendly arrived lot reservation made employer would never chosed national car rental worst ever experienced normally book enterprise hertz avis reserve town car counter personnel assured husband problem change reservation handed contract stating daily rate three ... | 131 |
2 | No complaints here. The workers at the desk are informative, shuttle drivers are helpful (outside of Door C), choosing a car is fast/convenient and the drop-off process is easy. I've only had a rental car through work so it's nice not having to fit the bill, but I guess I'd look for a cheaper option if I were paying ou... | en | 64 | complaints workers desk informative shuttle drivers helpful outside door c choosing car process easy rental car work nice fit bill guess look cheaper option paying pocket | 26 |
2 | Ordinarily I have good service from National and even great in some locations, especially given that I'm executive aisle and can also choose from emerald aisle cars. However, not only did they not have any cars for executive and emerald aisle, they had several people waiting in line for cars. So, I had to go to the c... | en | 78 | ordinarily good service national even great locations especially given executive aisle also choose emerald aisle cars however cars executive emerald aisle several people waiting line cars go counter get directed regular cars choose nothing special | 35 |
1 | At the CLT location counter we were offered an upgrade (we had reserved a premium car, which was going to be a Ford Taurus, not sure that this is considered \"premium\")however, we took the upgrade for a week rental to an Infiniti SUV (there were 4 of us). My rental costs were almost $1000 for the week and the car was... | en | 130 | clt location counter offered upgrade reserved premium car going ford taurus sure considered however took upgrade week rental infiniti suv us rental costs almost week car biggest disappointment piece junk price interior dirty knobs broken accessories heated seats work vehicle power awful national fault manufacturer alwa... | 58 |
0 | Nice selection of cars, pretty good pick-up/ drop-off and some great staff but BEWARE of one of the ladies on front desk which can take away all the good in a sec. She will try to squeeze as much money to give you a car of your choice. If you are using corporate rate, she will try her hardest not to honor any of the de... | en | 180 | nice selection cars pretty good great staff beware one ladies front desk take away good sec try squeeze much money give car choice using corporate rate try hardest honor decent upgrade options even make impossible certain cars category trying upgrade authority know one wo hesitate steer clear next time consecutive expe... | 87 |
4 | Great selection, great service. Reccommended... | en | 5 | great selection great service reccommended | 5 |
4 | The staff was very nice and helpful because I signed up for the Emerald program which made the return of the car so easy. The rental location is very close to the airport through shuttle. Recommended. | en | 36 | staff nice helpful signed emerald program made return car easy rental location close airport shuttle recommended | 16 |
4 | We love being part of the Emerald club. Debbie was great. Our goto car rental location. | en | 16 | love part emerald club debbie great goto car rental location | 10 |
0 | I've heard of supply demand but this place truly capitalized on other rental car companies in airport being unavailable. $600 for 4 day rental of a ridiculous Mustang! I took for the day then reserved a vehicle with Avis the next day.\n\nEnterprise also doesn't have a preferred program worthwhile...\n\nI'll stay with... | en | 66 | heard supply demand place truly capitalized rental car companies airport unavailable day rental ridiculous mustang took day reserved vehicle avis next also preferred program worthwhile stay avis know time warner use corporate provider | 33 |
4 | The most seamless car rental experience ever. The agents were super friendly and helpful, and it was really easy getting the car, dropping off, etc. Recommend. | en | 26 | seamless car rental experience ever agents super friendly helpful really easy getting car dropping etc recommend | 16 |
2 | Very crowded Enterprise location based on the fact they are at the airport. They seem to do a decent job of staffing the place so that keeps the flow of folks moving pretty well.\n\nNo real complaints, I found the car to be ample and suitable. The only bad thing is, like most rentals, I hate having to judge if I need... | en | 111 | crowded enterprise location based fact airport seem decent job staffing place keeps flow folks moving pretty real complaints found car ample suitable bad thing like rentals hate judge need prepay full tank half feel like use full tank given money back pay use right meh anyway good service decent selection cars choose m... | 53 |
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