ID stringclasses 56
values | subset stringclasses 2
values | title stringclasses 56
values | sentence stringlengths 1 1.28k ⌀ | relevant bool 2
classes | cluster float64 1 12 ⌀ | skill stringlengths 4 85 ⌀ |
|---|---|---|---|---|---|---|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 1 | manage customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 1 | customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 2 | respond to customers' inquiries |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 2 | communicate with customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 2 | respond to enquiries |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department. | true | 3 | provide information |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 1 | troubleshoot |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 1 | analyse issues |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 1 | identify problems |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 2 | customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 2 | manage customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 2 | maintain customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 2 | provide high quality customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services. | true | 2 | assist customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Responsibilities and Duties: | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Answer inbound calls and messages promptly and professionally | true | 1 | answer incoming calls |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Answer inbound calls and messages promptly and professionally | true | 2 | respond to enquiries |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Answer inbound calls and messages promptly and professionally | true | 2 | respond to customers' inquiries |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide customers with installation, product, and service information | true | 1 | respond to customers' inquiries |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 1 | keep records of customer interaction |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 1 | maintain customer records |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 2 | maintain records of financial transactions |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 2 | maintain transaction's reports |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 2 | keep records on sales |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 3 | use customer relationship management software |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Record details of customer interactions and transactions in the CRM system | true | 3 | customer relationship management |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Manage and resolve customer complaints or concerns related to solar installations or services | true | 1 | handle customer complaints |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Manage and resolve customer complaints or concerns related to solar installations or services | true | 1 | handle complaints |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Manage and resolve customer complaints or concerns related to solar installations or services | true | 2 | provide information on solar panels |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Identify and escalate priority issues | true | 1 | identify problems |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Identify and escalate priority issues | true | 1 | analyse issues |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Identify and escalate priority issues | true | 1 | troubleshoot |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Identify and escalate priority issues | true | 2 | perform escalation procedure |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Identify and escalate priority issues | true | 2 | prioritise requests |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Follow up on customer interactions | true | 1 | provide customer follow-up |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Follow up on customer interactions | true | 1 | implement customer follow-up |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Follow up on customer interactions | true | 1 | provide customer follow-up services |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Follow up on customer interactions | true | 1 | contact customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Monitor and meet call handling and customer satisfaction targets | true | 1 | maintain high quality of calls |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Monitor and meet call handling and customer satisfaction targets | true | 1 | call quality assurance management |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Monitor and meet call handling and customer satisfaction targets | true | 2 | guarantee customer satisfaction |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Monitor and meet call handling and customer satisfaction targets | true | 2 | satisfy customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Monitor and meet call handling and customer satisfaction targets | true | 3 | meet productivity targets |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 1 | provide technical expertise |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 1 | provide ICT support |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 2 | troubleshoot |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 2 | identify problems |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 2 | analyse issues |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 3 | provide high quality customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 3 | customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 3 | maintain customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 3 | manage customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Provide technical support, troubleshooting, and services for completed accounts | true | 3 | assist customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work collaboratively with other departments to move projects forward and resolve customer issues | true | 1 | ensure cross-department cooperation |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work collaboratively with other departments to move projects forward and resolve customer issues | true | 1 | cooperate at inter-professional level |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work collaboratively with other departments to move projects forward and resolve customer issues | true | 1 | cooperate with colleagues |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work collaboratively with other departments to move projects forward and resolve customer issues | true | 2 | handle customer complaints |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work collaboratively with other departments to move projects forward and resolve customer issues | true | 2 | handle complaints |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 1 | think proactively |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 1 | apply strategic thinking |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 1 | show initiative |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 2 | identify process improvements |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 2 | improve business processes |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Taking initiative on solving problems or breaks in the process | true | 2 | identify improvement actions |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Skills | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 1 | communication |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 1 | communication principles |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 1 | use communication techniques |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 2 | apply diplomatic crisis management |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 2 | conflict management |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 2 | crisis intervention |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Excellent communication and de-escalation skills | true | 2 | react calmly in stressful situations |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Outstanding problem-solving capabilities | true | 1 | solve problems |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Outstanding problem-solving capabilities | true | 1 | create solutions to problems |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Ability to handle stressful situations and high call volumes | true | 1 | handle stressful situations |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Ability to handle stressful situations and high call volumes | true | 1 | cope with stress |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Ability to handle stressful situations and high call volumes | true | 1 | tolerate stress |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Ability to handle stressful situations and high call volumes | true | 1 | react calmly in stressful situations |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Attention to detail while working quickly | true | 1 | attend to detail |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Attention to detail while working quickly | true | 2 | work efficiently |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Effective time management | true | 1 | manage time |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Qualifications | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | High school diploma or equivalent is required | true | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Spanish fluency is a plus | true | 1 | understand spoken Spanish |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Spanish fluency is a plus | true | 1 | understand written Spanish |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Spanish fluency is a plus | true | 1 | interact verbally in Spanish |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Spanish fluency is a plus | true | 1 | Spanish |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 1 | customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 1 | manage customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 1 | maintain customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 1 | provide high quality customer service |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 1 | assist customers |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 2 | call-centre technologies |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Previous customer service or call center experience is a plus | true | 2 | answer incoming calls |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Basic understanding of solar energy systems and components is a plus | true | 1 | provide information on solar panels |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Basic understanding of solar energy systems and components is a plus | true | 1 | solar energy |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Work Conditions | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | This is a full-time position starting at 8:00 a.m. | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | You will be required to work in an open office | false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698 | RANDOM | Customer Care Specialist | Standard office conditions apply, including the use of computers and phones for extended periods. | false | null | null |
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