ticket_id stringclasses 4
values | created_at stringdate 2026-05-10 09:15:00 2026-05-11 14:45:00 | customer_id stringclasses 4
values | priority stringclasses 3
values | status stringclasses 3
values | resolution_time_hours float64 2 24 ⌀ |
|---|---|---|---|---|---|
TK-7001 | 2026-05-10T09:15:00Z | C-401 | high | resolved | 4.5 |
TK-7002 | 2026-05-10T11:30:00Z | C-402 | medium | open | null |
TK-7003 | 2026-05-11T08:00:00Z | C-403 | low | resolved | 24 |
TK-7004 | 2026-05-11T14:45:00Z | C-404 | high | pending | 2 |
Support Ticket Triage Data
Overview
This dataset contains anonymised support ticket records used for triage analysis and customer service quality monitoring. Each record includes ticket identifiers, creation timestamps, customer references, priority levels, current status, and resolution time in hours.
Data Fields
- ticket_id (string): Unique identifier for each support ticket.
- created_at (string): ISO 8601 timestamp when the ticket was created.
- customer_id (string): Anonymised customer identifier.
- priority (string): Ticket priority level (low, medium, high).
- status (string): Current ticket status (open, pending, resolved).
- resolution_time_hours (float): Hours to resolution; empty if not yet resolved.
Usage
from datasets import load_dataset
ds = load_dataset("TianfuXinqu/github-fetch-hf-9020-support-tickets")
Citation
Northwind Data Team. (2026). Support Ticket Triage Data [Dataset]. Hugging Face.
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