| ticket_id,created_at,customer_id,priority,status,resolution_time_hours | |
| TK-7001,2026-05-10T09:15:00Z,C-401,high,resolved,4.5 | |
| TK-7002,2026-05-10T11:30:00Z,C-402,medium,open, | |
| TK-7003,2026-05-11T08:00:00Z,C-403,low,resolved,24.0 | |
| TK-7004,2026-05-11T14:45:00Z,C-404,high,pending,2.0 | |