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The dataset generation failed because of a cast error
Error code: DatasetGenerationCastError
Exception: DatasetGenerationCastError
Message: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 7 new columns ({'customer_sentiment', 'issue_category', 'timestamp', 'resolution_status', 'resolution_time_minutes', 'customer_satisfaction_score', 'channel'}) and 3 missing columns ({'sentiment', 'resolution', 'intent'}).
This happened while the json dataset builder was generating data using
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'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/024_ecommerce_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/025_ecommerce_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/026_saas_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/027_saas_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/028_saas_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/029_saas_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/030_saas_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/031_travel_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/032_travel_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/033_travel_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/034_travel_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/035_travel_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/036_automotive_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/037_automotive_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/038_automotive_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/039_automotive_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/040_automotive_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/041_retail_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/042_retail_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/043_retail_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/044_retail_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/045_retail_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/046_utilities_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/047_utilities_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/048_utilities_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/049_utilities_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/050_utilities_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/051_education_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/052_education_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/053_education_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/054_education_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/055_education_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/056_hr_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/057_hr_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/058_hr_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/059_hr_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/060_hr_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/061_logistics_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/062_logistics_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/063_logistics_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/064_logistics_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/065_logistics_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/066_real_estate_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/067_real_estate_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/068_real_estate_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/069_real_estate_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/070_real_estate_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/071_legal_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/072_legal_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/073_legal_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/074_legal_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/075_legal_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/076_cybersecurity_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/077_cybersecurity_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/078_cybersecurity_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/079_cybersecurity_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/080_cybersecurity_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/081_gaming_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/082_gaming_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/083_gaming_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/084_gaming_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/085_gaming_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/086_media_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/087_media_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/088_media_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/089_media_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/090_media_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/091_hospitality_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/092_hospitality_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/093_hospitality_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/094_hospitality_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/095_hospitality_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/096_government_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/097_government_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/098_government_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/099_government_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/100_government_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/101_beauty_cosmetics_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/102_pharmaceutical_batch1_500.json']
Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)
Traceback: Traceback (most recent call last):
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1837, in _prepare_split_single
writer.write_table(table)
~~~~~~~~~~~~~~~~~~^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/arrow_writer.py", line 765, in write_table
self._write_table(pa_table, writer_batch_size=writer_batch_size)
~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/arrow_writer.py", line 773, in _write_table
pa_table = table_cast(pa_table, self._schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2369, in table_cast
return cast_table_to_schema(table, schema)
File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2297, in cast_table_to_schema
raise CastError(
...<3 lines>...
)
datasets.table.CastError: Couldn't cast
id: string
timestamp: string
channel: string
issue_category: string
customer_sentiment: string
resolution_status: string
resolution_time_minutes: int64
customer_satisfaction_score: int64
conversation: string
metadata: struct<brand: string, product_type: string, customer_tier: string, region: string>
child 0, brand: string
child 1, product_type: string
child 2, customer_tier: string
child 3, region: string
to
{'id': Value('int64'), 'intent': Value('string'), 'sentiment': Value('string'), 'resolution': Value('string'), 'conversation': List({'turn': Value('int64'), 'role': Value('string'), 'text': Value('string'), 'sentiment': Value('string')}), 'metadata': {'industry': Value('string'), 'dataset_name': Value('string'), 'batch': Value('int64'), 'generated_date': Value('timestamp[s]'), 'record_version': Value('string'), 'total_records': Value('int64')}}
because column names don't match
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1369, in compute_config_parquet_and_info_response
parquet_operations, partial, estimated_dataset_info = stream_convert_to_parquet(
~~~~~~~~~~~~~~~~~~~~~~~~~^
builder, max_dataset_size_bytes=max_dataset_size_bytes
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 948, in stream_convert_to_parquet
builder._prepare_split(split_generator=splits_generators[split], file_format="parquet")
~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1683, in _prepare_split
for job_id, done, content in self._prepare_split_single(
~~~~~~~~~~~~~~~~~~~~~~~~~~^
gen_kwargs=gen_kwargs, job_id=job_id, **_prepare_split_args
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
):
^
File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1839, in _prepare_split_single
raise DatasetGenerationCastError.from_cast_error(
...<4 lines>...
)
datasets.exceptions.DatasetGenerationCastError: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 7 new columns ({'customer_sentiment', 'issue_category', 'timestamp', 'resolution_status', 'resolution_time_minutes', 'customer_satisfaction_score', 'channel'}) and 3 missing columns ({'sentiment', 'resolution', 'intent'}).
This happened while the json dataset builder was generating data using
hf://datasets/Tigerwolf3/buyselldata-full-catalogue/datasets/101_beauty_cosmetics_batch1_500.json (at revision f9b5e4822eda7e8887ebb11dc207fac52fbb334b), ['hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/001_telecom_batch1_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/002_telecom_batch2_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/003_telecom_batch3_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/004_telecom_batch4_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/005_telecom_batch5_500.json', 'hf://datasets/Tigerwolf3/buyselldata-full-catalogue@f9b5e4822eda7e8887ebb11dc207fac52fbb334b/datasets/006_healthcare_batch1_500.json', 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Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)Need help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
id int64 | intent string | sentiment string | resolution string | conversation list | metadata dict |
|---|---|---|---|---|---|
1 | contract cancellation | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: contract cancellation]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
2 | device support | frustrated | pending | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: device support]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
3 | data cap | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
},
{... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
4 | contract cancellation | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: contract cancellation]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
5 | plan upgrade | negative | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: plan upgrade]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
6 | data cap | satisfied | pending | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: data cap]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
7 | plan upgrade | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: plan upgrade]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
8 | device support | frustrated | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: device support]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
9 | billing dispute | frustrated | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: billing dispute]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutra... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
10 | SIM issues | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: SIM issues]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
11 | billing dispute | neutral | pending | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: billing dispute]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
12 | network outage | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
13 | billing dispute | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: billing dispute]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"turn"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
14 | device support | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: device support]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
15 | data cap | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
}... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
16 | billing dispute | negative | pending | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: billing dispute]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment": "neut... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
17 | contract cancellation | neutral | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: contract cancellation]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
18 | device support | positive | pending | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: device support]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
19 | contract cancellation | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: contract cancellation]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "n... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
20 | roaming charges | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: roaming charges]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
21 | roaming charges | satisfied | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: roaming charges]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
22 | data cap | positive | pending | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
"turn":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
23 | network outage | negative | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: network outage]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn": 3,
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
24 | plan upgrade | positive | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: plan upgrade]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
25 | network outage | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
26 | plan upgrade | satisfied | pending | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: plan upgrade]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment": ... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
27 | data cap | satisfied | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: data cap]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
28 | roaming charges | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: roaming charges]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
29 | SIM issues | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: SIM issues]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
30 | network outage | satisfied | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: network outage]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
31 | data cap | neutral | pending | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: data cap]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn": 3,
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
32 | plan upgrade | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: plan upgrade]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"turn": ... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
33 | network outage | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
34 | network outage | satisfied | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: network outage]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
35 | network outage | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: network outage]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"tur... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
36 | roaming charges | satisfied | pending | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: roaming charges]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
37 | data cap | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: data cap]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
"t... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
38 | contract cancellation | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: contract cancellation]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
}... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
39 | contract cancellation | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: contract cancellation]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sent... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
40 | roaming charges | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: roaming charges]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
41 | device support | frustrated | pending | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: device support]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
42 | contract cancellation | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: contract cancellation]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
43 | roaming charges | positive | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: roaming charges]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
44 | network outage | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: network outage]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
45 | network outage | frustrated | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: network outage]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
46 | data cap | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
}... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
47 | data cap | frustrated | pending | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: data cap]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"
},... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
48 | roaming charges | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: roaming charges]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
49 | billing dispute | satisfied | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: billing dispute]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn": 3,... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
50 | contract cancellation | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: contract cancellation]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
51 | network outage | positive | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
52 | data cap | neutral | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: data cap]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
53 | network outage | frustrated | resolved | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: network outage]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "Let me look into that for you right away.",
"sentiment": "neutral"
},
{
"turn": 3,... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
54 | network outage | negative | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: network outage]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
55 | contract cancellation | neutral | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: contract cancellation]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"tu... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
56 | roaming charges | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: roaming charges]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
57 | data cap | positive | pending | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"tu... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
58 | data cap | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "Let me look into that for you right away.",
"sentiment": "neutral"
},
{
"turn": 3,
"role... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
59 | data cap | neutral | pending | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: data cap]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
"turn":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
60 | SIM issues | satisfied | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: SIM issues]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neu... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
61 | billing dispute | neutral | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: billing dispute]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn":... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
62 | network outage | frustrated | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: network outage]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
63 | plan upgrade | negative | resolved | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: plan upgrade]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "Let me look into that for you right away.",
"sentiment": "neutral"
},
{
"turn": 3,
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
64 | network outage | satisfied | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: network outage]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
65 | contract cancellation | negative | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: contract cancellation]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sent... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
66 | SIM issues | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: SIM issues]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
"tu... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
67 | roaming charges | negative | pending | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: roaming charges]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
68 | billing dispute | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: billing dispute]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
69 | roaming charges | frustrated | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: roaming charges]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
70 | plan upgrade | neutral | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: plan upgrade]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
},
{
"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
71 | SIM issues | frustrated | resolved | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: SIM issues]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
"t... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
72 | device support | satisfied | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Nobody seems to know what's going on with my account. [Issue: device support]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
73 | SIM issues | negative | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: SIM issues]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "Let me look into that for you right away.",
"sentiment": "neutral"
},
{
"turn": 3,
"role": ... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
74 | SIM issues | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: SIM issues]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
75 | data cap | negative | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: data cap]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"tu... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
76 | device support | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: device support]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
77 | network outage | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
78 | device support | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: device support]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
79 | device support | neutral | pending | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: device support]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
80 | plan upgrade | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: plan upgrade]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neut... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
81 | plan upgrade | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: plan upgrade]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment": "... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
82 | contract cancellation | positive | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: contract cancellation]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
83 | data cap | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: data cap]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
84 | roaming charges | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I was told this would be fixed but it still isn't. [Issue: roaming charges]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
85 | plan upgrade | satisfied | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: plan upgrade]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
86 | device support | frustrated | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: device support]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
87 | device support | frustrated | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: device support]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
88 | device support | neutral | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: device support]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "Let me look into that for you right away.",
"sentiment": "neutral"
},
{
"tur... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
89 | device support | neutral | pending | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: device support]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
90 | plan upgrade | satisfied | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: plan upgrade]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "I've escalated this to our specialist team. You'll hear back within 24 hours.",
"sentiment": "n... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
91 | SIM issues | neutral | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: SIM issues]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've processed your request. Please allow 3-5 business days.",
"sentiment": "neutral"
},
{
"turn... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
92 | network outage | positive | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "Can you please check my account? Something doesn't look right. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I can see the issue on our end and I'll resolve it now.",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
93 | contract cancellation | satisfied | pending | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: contract cancellation]",
"sentiment": "satisfied"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
94 | SIM issues | positive | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I've been waiting for days and nothing has changed. [Issue: SIM issues]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"turn": 3,
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
95 | network outage | positive | escalated | [
{
"turn": 1,
"role": "customer",
"text": "Thank you, I appreciate you looking into this. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
96 | data cap | negative | resolved | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: data cap]",
"sentiment": "negative"
},
{
"turn": 2,
"role": "agent",
"text": "I apologise for the inconvenience. Let me make this right for you.",
"sentiment": "neutral"
},
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
97 | network outage | positive | pending | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: network outage]",
"sentiment": "positive"
},
{
"turn": 2,
"role": "agent",
"text": "Thank you for your patience while I check this.",
"sentiment": "neutral"
},
{
"turn"... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
98 | roaming charges | neutral | callback_scheduled | [
{
"turn": 1,
"role": "customer",
"text": "This is really frustrating, I need this sorted today. [Issue: roaming charges]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
99 | roaming charges | frustrated | closed_no_resolution | [
{
"turn": 1,
"role": "customer",
"text": "I'm happy to wait, just let me know what's happening. [Issue: roaming charges]",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I understand your concern and I'm happy to help.",
"sentiment": "neutral"
},
{
"t... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
100 | data cap | neutral | escalated | [
{
"turn": 1,
"role": "customer",
"text": "I just need a straight answer on when this will be resolved. [Issue: data cap]",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I've updated your account. Is there anything else I can help with?",
"sentiment": "neutral"
... | {
"industry": "telecom",
"dataset_name": "Telecom Customer Support",
"batch": 1,
"generated_date": "2026-05-18T00:00:00",
"record_version": "1.0",
"total_records": 500
} |
End of preview.
BuySellData Full Catalogue — 100 Synthetic Datasets
50,000 records across 20 industries. JSON format. Ready for AI/NLP/chatbot training.
What's Inside
100 datasets x 500 records = 50,000 total synthetic customer support conversations.
Industries Covered
- Telecom, Healthcare, Finance, Insurance
- E-Commerce, SaaS, Travel, Automotive, Retail
- Utilities, Education, HR & Payroll, Logistics
- Real Estate, Legal, Cybersecurity, Gaming
- Media & Streaming, Hospitality, Government
Each Record Contains
- Multi-turn conversation (4–10 turns)
- Intent label
- Sentiment per turn
- Resolution outcome
- Industry metadata
Purchase & Commercial License
Individual datasets and bundles available at buyselldata.com and kanoist.gumroad.com
Commercial licensing available for bulk orders.
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