id int64 1 5 | conversation_id stringlengths 36 36 | intent stringlengths 9 21 | sentiment_arc stringclasses 4
values | resolution stringclasses 12
values | channel stringclasses 4
values | duration_seconds int64 195 952 | conversation listlengths 8 8 | metadata dict |
|---|---|---|---|---|---|---|---|---|
1 | 39126503-2b33-4701-8ac6-dd54630393ef | plan change | neutral → satisfied | pending | email_callback | 883 | [
{
"turn": 1,
"role": "customer",
"text": "I need to follow up on my plan change request from May 10.",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I can see your request. Let me check the current status and get you an update.",
"sentiment": "professional"
}... | {
"industry": "utilities",
"batch": 1,
"generated_date": "2026-05-19T00:00:00",
"record_version": "2.0",
"quality_tier": "commercial"
} |
2 | 224b5ccf-d022-476c-8668-147766aa03d9 | outage report | neutral → satisfied | closed_no_resolution | phone | 540 | [
{
"turn": 1,
"role": "customer",
"text": "I have an issue with my outage report and need help resolving it.",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I can help you with that. Let me pull up your account details and look into the outage report issue.",
"s... | {
"industry": "utilities",
"batch": 1,
"generated_date": "2026-05-19T00:00:00",
"record_version": "2.0",
"quality_tier": "commercial"
} |
3 | 2a654008-9588-4009-8b41-9407095df6cb | meter reading | neutral → satisfied | resolved | in_app | 560 | [
{
"turn": 1,
"role": "customer",
"text": "I have an issue with my meter reading and need help resolving it.",
"sentiment": "neutral"
},
{
"turn": 2,
"role": "agent",
"text": "I can help you with that. Let me pull up your account details and look into the meter reading issue.",
"s... | {
"industry": "utilities",
"batch": 1,
"generated_date": "2026-05-19T00:00:00",
"record_version": "2.0",
"quality_tier": "commercial"
} |
4 | 06c88f63-70d6-4f96-b8c5-324c12bf3864 | billing dispute | frustrated → satisfied | refund_issued | in_app | 529 | [
{
"turn": 1,
"role": "customer",
"text": "I need to follow up on my billing dispute request from May 11.",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I can see your request. Let me check the current status and get you an update.",
"sentiment": "profession... | {
"industry": "utilities",
"batch": 1,
"generated_date": "2026-05-19T00:00:00",
"record_version": "2.0",
"quality_tier": "commercial"
} |
5 | 61ca1071-04c2-429a-b584-dabb5466af40 | billing dispute | frustrated → satisfied | escalated_to_billing | live_chat | 739 | [
{
"turn": 1,
"role": "customer",
"text": "I need to follow up on my billing dispute request from May 11.",
"sentiment": "frustrated"
},
{
"turn": 2,
"role": "agent",
"text": "I can see your request. Let me check the current status and get you an update.",
"sentiment": "profession... | {
"industry": "utilities",
"batch": 1,
"generated_date": "2026-05-19T00:00:00",
"record_version": "2.0",
"quality_tier": "commercial"
} |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.