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Moving forward, we will work to enhance customer service, increase value creation, fully leverage ERP capabilities, streamline deployments, and expand the utilization of data and analytics. |
1 One-Third of U.S. Coronavirus Deaths Are Linked to Nursing Homes https://www.nytimes.com/interactive/2020/ us/coronavirus-nursing-homes.html. |
Feature stories Who we are How we work What we create About report 181 3M 2021 Sustainability Report | #improvinglives |
Educating customers for health and safety. |
Proper use of health and safety products is critical for infection prevention, personal safety, and overall health. Building on our existing customer education programs, 3M has created training libraries that are accessible to customers anytime and anywhere, including on-demand education, live webinars, in-person event... |
We deliver educational content to health care professionals at hospitals and clinics, professional conferences, and via online webinars and courses — all around the world, through 3M SM Health Care Academy. These resources not only help customers get the most out of our health care products; it is part of our commitmen... |
Our online training platform is a convenient option for busy health care professionals and was especially relevant in 2020. Our customers wanted to hear from a trusted resource, resulting in the highest attendance ever for our Health Care Academy webinars on highly relevant topics like PPE, returning to surgery safely,... |
Our Personal Safety Division (PSD) is also focused on providing relevant training for our customers. In a rapidly evolving business and occupational health and safety environment, our education and training programs can instruct workers on workplace safety hazards and health risks; personal protective equipment (PPE), ... |
In 2020, we conducted additional webinars to reach our customers in an online environment and saw a significant increase in attendance over past years. We also pivoted to online training to provide respirator fit test training. 3M Health Care Academy and PSD trainings overlapped for nurse PPE training, so the two busin... |
In several parts of the world, we use mobile vehicles to bring training and education directly to companies and workers at their job sites. This enables us to reach more people and provide more training instances. The 3M Safety Roadshow is a fully equipped mobile training center that showcases 3M’s industrial safety ex... |
Our roadshow can’t reach everyone, so in China, we provide a series of cartoon game-based trainings to help workers increase their understanding of health and safety concepts related to personal protective equipment. Workers scan a QR code to access the training, where they can view content and complete a training quiz... |
In 2020, the total number of training instances was 418K. |
Training instances are measured as the number of completions per course per year and include webinars, our e-learning platforms, and in-classroom events. |
Feature stories Who we are How we work What we create About report 182 3M 2021 Sustainability Report | #improvinglives |
Looking forward. |
As a large and diverse global science company with customers spanning many industries and countries, we have the opportunity to make an even greater impact on sustainability. As part of our strategic focus on empowering Science for Circular, Science for Climate, and Science for Community, we will work to create a world... |
We will continue to employ our diversified technology portfolio to create innovative solutions for our customers and industries. Our Technology Platforms continue to evolve — addressing the changing and anticipated needs of high-growth markets. |
As we continue to collaborate with our customers to help reduce the risk of transmission of the COVID-19 virus, we are excited to collaborate with our stakeholders in other areas, building on our Strategic Sustainability Framework. |
We will work to design a world where nine billion people can thrive by applying boundaryless, collaborative science to reinvent the products, processes and systems that improve every life. |
Feature stories Who we are How we work What we create About report 183 3M 2021 Sustainability Report | #improvinglives |
Innovation management. |
Creating sustainable solutions through science Our commitment. |
At 3M, it’s simple: We are a science-based company, and we use science to improve lives. |
As society’s challenges continue to evolve, so does the focus of our science. From inventing the world’s first water-resistant coated abrasive in 1921 to helping advance automotive electrification today, we are relentlessly innovating and adapting our technologies to help solve the problems of today and tomorrow while ... |
Innovation is built into 3M’s foundation — founder William L. McKnight’s McKnight Principles set the course for the company’s unique 15% Culture, which allows 15% of employees’ time to be spent on projects of their choosing. This culture encourages innovation to flourish through uncommon connections; our scientists sol... |
Our 51 Technology Platforms are shared and combined across businesses and areas to invent unique products for a variety of industries. No single business owns any of these technologies. They are managed by the company and can be used by any of the businesses to serve their respective customers and industries. |
One of our 51 core Technology Platforms is Sustainable Design, which features our capability to incorporate sustainable design into our products, processes, and packaging. One way we demonstrate sustainable design is through our formal goal, expanded on later in this section, that requires 100% of our products entering... |
All of our businesses are connected by our fundamental strengths — technology, manufacturing, global capabilities, and brand — which allow us to invent, manufacture, and sell products across our vast global network. |
Feature stories Who we are How we work What we create About report 184 3M 2021 Sustainability Report | #improvinglives |
Product safety, quality, and stewardship governance. |
Our customers depend on 3M’s products to advance, enhance, and improve their companies, homes, and lives — and we have a responsibility to live up to those expectations. For this reason, we must strive to produce high-quality products. Every item we sell must meet quality standards and must be safe for its intended use... |
The Code of Conduct defines our values and the responsibilities that 3M employees and 3M suppliers must meet. Under this broad umbrella of values are principles, policies, standards, and guidelines that more specifically outline what 3M believes is the ethical approach to various work situations, including those that i... |
Product safety, quality, and stewardship must always be primary considerations during the design, manufacturing, marketing, and sale of 3M products, as outlined by our Product Safety, Quality, and Stewardship Principle. 3M employees must know and follow all applicable laws, regulations, and 3M policies, standards, and ... |
3M management is responsible for addressing reported concerns and assuring that 3M employees are properly trained in applicable laws and regulations as well as 3M policies, standards, and procedures. |
Our Product Safety, Compliance, and Stewardship Policy underscores our commitment to commercializing and selling products that are safe for their intended uses; compliant with all applicable environmental, health, and safety (EHS) regulations and 3M expectations; and developed with a goal to continuously improve the EH... |
Further, we believe it is our responsibility to create products with demonstrated environmental performance across their entire life cycle, including product reuse and repurpose. We work with our suppliers and business partners so that their operations support these same objectives. |
Our Science, Technology & Sustainability Committee of the Board of Directors oversees the twin demands of developing products to meet the ever-changing needs of our customers while assuring that those products cause no harm to people or to our planet. |
See the Suppliers section and Our customers section for more information. |
Chemicals Management Policy 3M is a science-based company committed to applying our scientific expertise to improving lives. Helping people live safe and productive lives is important to 3M — not only for our employees and customers but for everyone living on the planet. Chemicals are essential for producing 3M’s broad... |
3M’s Chemicals Management Policy reflects the evolving values of 3M and our stakeholders. Under this policy, 3M has identified specific chemicals whose use in products and manufacturing processes is subject to restrictions or specific management actions. |
Advertising and Product Representation Policy 3M’s reputation as a responsible company extends to the products and services we offer and how we represent them. It’s our policy to represent our products truthfully, fairly, and accurately in all sales, advertising, packaging, and promotional efforts. All product claims m... |
As with our other policies, each business must maintain appropriate review processes of any claims or representations about its products. This includes substantiation of claims through testing based on sound statistical and scientific principles. For information, see our Advertising and Product Representation Policy. |
Feature stories Who we are How we work What we create About report 185 3M 2021 Sustainability Report | #improvinglives |
Hazard communication. |
Communicating the potential hazards of 3M materials supports 3M’s core values and is an integral part of keeping stakeholders informed about 3M materials. The vehicles for communicating these hazards and product chemical components include safety data sheets (SDS), product labels, product literature, instructions for u... |
Our Ingredient Communications website provides customers and consumers with enhanced ingredient information for over 400 products. |
The website provides transparency into 3M formulations by identifying intentionally added ingredients and select contaminants. The function of each ingredient in the product is defined, thereby allowing customers to know exactly why a chemical is present in a specified product. The website also provides direct links to... |
Each business must use corporate processes that evaluate the potential hazards of 3M materials and transmit, in local country language(s), information about the hazards to employees, contractors, and customers; it must meet all applicable regulatory requirements and 3M standards and guidelines; and it must promote info... |
Alternatives to animal testing 3M is a major advocate for the use, wherever practicable, of alternative (non-animal) test methods to help develop safe products. 3M is a strong contributor in this area and is currently utilizing many of these alternative methods, such as computational toxicology and in vitro testing usi... |
Human Subject Research Policy. |
Our Human Subject Research Policy addresses the protection of the rights, safety, and welfare of human subjects who participate in 3M-supported research. All supported research involving human subjects must be conducted in accordance with all applicable national, regional, and local ethical and legal rules and regulati... |
Internal standards for global compliance. |
We have established internal standards for uniform compliance globally in the manufacturing, sale, testing, and promotion of medical devices, food or drink, food or drink supplements, food or drink additives, drugs, and cosmetics for use in or with humans or animals. |
Science for Circular goal. |
Every 3M product entering the new product commercialization process will include a Sustainability Value Commitment (SVC) that demonstrates how it drives impact for the greater good. |
Achieving goal of 100% |
We require that 100% of our products entering the new product commercialization process (from 2019 forward) include an SVC. Many companies view the topic of sustainability in product development as a challenge, but at 3M, we welcome it and have taken an aggressive approach — working to identify and understand future su... |
2025 goal 2019. |
Feature stories Who we are How we work What we create About report 186 3M 2021 Sustainability Report | #improvinglives |
Our actions. |
The challenges we must tackle for a sustainable future are daunting, but we see them clearly. They are broad. They are interrelated. They are solvable — with the help of science. We at 3M have the unique opportunity to apply our passion for science and collaborate enterprise-wide to find solutions. |
R&D is the heartbeat of 3M. We continue to invest in scientific research and product development in collaboration with our customers. R&D fosters a constant stream of unique and innovative products that drive organic growth. |
In fact, in 2020, we invested $1.88B or nearly 5.84% of our sales into R&D. |
3M has earned more than 125,000 patents over the years, a testament to the strength of our innovation engine. Over the past five years, 3M has earned an average of 4,000 patents per year. |
Our 15% Culture, going strong for over six decades, inspires creativity, risk-taking, and collaboration. It gives employees the freedom to take risks and learn from mistakes. That freedom is essential to scientific discovery. Employees can spend 15% of their time on projects that interest them. These projects and ideas... |
The COVID-19 pandemic impacted our employees in many ways. We focused on maximizing the production of personal protective equipment and other solutions used in response to COVID-19. We did this while implementing safety protocols that limited access to laboratories and transitioned a substantial number of employees to ... |
Using 3M innovation to fight the COVID-19 pandemic. |
Early in the COVID-19 outbreak, 3M leaders realized that helping with the fight against COVID-19 was going to include finding new ways to work with other companies and organizations to create innovative solutions. Learn about some of the actions we’ve taken to approach the challenge from different angles in How we’re h... |
3M launched several new products to help fight against the COVID-19 pandemic, including: • The 3M™ Daily Face Mask, a non-medical, reusable, cloth face mask that helps support the general public’s efforts to limit transmission of COVID-19 when shopping, at social gatherings, or in any setting where a face covering is n... |
Availability of these products may be limited to specific geographical areas. Read more in our feature story, COVID-19 Innovations. |
We employed the same innovative spirit in our manufacturing processes, introducing physical distancing and other enhanced safety protocols in our sites and laboratories, using mixed reality devices to troubleshoot issues in manufacturing due to travel restrictions and producing hand sanitizer in response to global shor... |
See the Communities section for information on innovation in manufacturing and grants 3M provided to universities around the world that are advancing COVID-19 research — all as a part of our commitment to Science for Community. |
Feature stories Who we are How we work What we create About report 187 3M 2021 Sustainability Report | #improvinglives |
3M’s Sustainability Value Commitment (SVC) |
In 2020, 100% of new products entering the new product commercialization process included descriptions of their sustainability impact and how they drove impact for the greater good. |
A Sustainability Value Commitment (SVC) is a demonstration of how the product incorporates environmental or social factors to contribute to our aspirations laid out in our Strategic Sustainability Framework. Examples of considerations include reusability; recyclability; waste reduction; energy and water savings; and re... |
An SVC can also stem from a core purpose the product addresses, such as an environmental or social challenge like improving air quality, reducing greenhouse gas emissions, or improving patient and worker safety in health care and industrial settings. |
Switzerland. |
Finland. |
Kenya South Africa. |
Nigeria Israel. |
Saudi Arabia 3M Gulf* |
India. |
Hong Kong. |
Japan South Korea. |
China. |
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