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Will I be required to pay my bill all at once when I receive it? | We are committed to working with you to provide a reasonable time to pay your balance. If you need help paying your bill, please visit Find help to pay your bill or save energy or call us at 1-800-743-5000 to spread your payments over time or apply for financial assistance. |
Will my credit be affected if my PG&E service is shut off? | No, as long as you do not cancel your account, your credit will not be affected by a shut off. Active accounts are not referred to a collection agency. As long as your residential account remains active, any late payments will not be referred to a collection agency. However, a reconnection fee and deposit may be requ... |
Why is my electric bill so high? | Your electric bill will fluctuate depending on the season, a change in lifestyle or the addition of family members.
To understand your usage and learn how to save on your energy bill:
- Sign in to Your Account
- Select the link for Energy Usage Details.
- Select Compare my bills for a quick analysis
- Select Energy Us... |
Why is my gas bill so high? | Why is my gas bill so high?
Higher natural gas prices and increased energy use during colder months can lead to higher bills. Natural gas market prices have increase nationwide. In addition to these higher prices, lower temperatures have caused California to use about 26% more natural gas than the five-year November hi... |
Why is my bill so much higher this month over last month? | If this month is May or November, you will notice a difference in your bill from the previous month (April or October) because of the California Climate Credit. This credit is applied twice a year, in April and October. Many customers believe their lower bill is a result of the weather changing during these months, and... |
When will I receive my delayed bill? | Most bill delays are due to system updates, which may take some time. As a result, we do not currently have an estimated date for when your bill will be ready. Once those system updates are complete, we will send your bill to you.
We are committed to working with you to provide a reasonable time to pay your balance. I... |
Where can I find and download a copy of my current bill? | To find and download a copy of your bill:
- Sign in to Your Account.
- Under the “Your Account” section of your dashboard, select “View Current Bill (PDF)” to view your most recent bill.
- To view up to 24 months of past bills, select “Bill & Payment History.”
- You can also have a secure link to a PDF of your statemen... |
Where can I find and/or download a copy of my old bills? | You can access up to 24 months of bill and payment by logging into Your Account.
After signing in, click Bill and Payment History.
Scroll to the desired bill and click Download PDF |
Where can I find my Detail of Bill Statements? | You can download these statements by logging into Your Account.
If you have never registered your account, register Your Account Online.
Once you have logged in:
- Click on the dropdown arrow next to your account number at the upper left corner
- Click on MY ACCOUNT & SERVICES
- Scroll down to the Gas and electric ser... |
Where can I see copies of bill inserts? | To see copies of bill inserts, sign in to Your Account. Under View & Pay, select the link for View Bill Inserts.
Alternatively, view our Bill Inserts page to view standard bill inserts.
Note: Your particular bill inserts may be different from the standard inserts based on your individual situation. |
Why am I being charged a delivery charge? | The delivery portion of your electric and gas bill covers the cost of getting the applicable services to you. For electric service, this includes the building and maintaining power lines, meters, billing systems, etc. that get the electricity from where it is generated to your home or business. Similarly, for gas, this... |
Why are my winter bills higher than previous months? | Cold weather can mean higher heating costs to keep your home comfortable. This winter, a number of our customers may experience higher monthly bills due to increased energy use in the colder months and various rate changes.
For tips to reduce your energy usage and costs, visit our Easy Ways to Save This Winter page.
Hi... |
Why are you estimating my bill? | PG&E can estimate bills for various reasons:
The meter could not be communicating
There could be access issues preventing us from reading the meter
You may have an analog meter read every other month
If your bill is estimated, keep payments on schedule to avoid a future large bill covering several months. If the estima... |
Why did I get a letter informing me I was under or over billed? | On a rare occasion, some customers experience what is referred to as a crossed meter. This means that our billing system had two meters switched and billing was being sent to the wrong person. Because no two households have identical usage, this will result in a customer being over or under billed. The letter you recei... |
Why did I get another bill after I stopped service? | If you recently stopped service but got another bill, it is likely your final bill. Final charges take approximately a week to process after the stop date requested. The detail page of your bill will reflect the date you stopped being charged for the usage. The bill due date will be three weeks after the bill processin... |
Why did I receive another person's bill? | The most common reason customers receive another person's bill is that it is the previous resident’s final bill. Not all customers provide PG&E with their forwarding mailing address so we will send the invoice to that resident’s last known address.
Like other postal mail situations, it could simply be a mistake in deli... |
Why did my PG&E bill change? | Energy bills can go up or down for a variety of reasons beyond your control like the weather, state regulations and commodity prices.
You can rest assured that we do not:
- Control the market prices for gas and electricity.
- Mark up the cost of the gas and electricity that we purchase on behalf of our customers.
- Mak... |
Why does my collections notice only show my PG&E charges, and not the charges from my CCA? | PG&E can only disconnect for PG&E past due charges.
The 48-hour collection notice will have a line item for PG&E Delivery Charges that are Past Due (red box). To avoid shut off, the amount in the red box will need to be paid by the date indicated.
The minimum payment due to avoid disconnection is the amount in the r... |
Why does the California Climate credit show up as a previous unpaid balance on my bill? | The California Climate Credit may appear as an unpaid balance on your account in the days between when the credit is applied and when your April or October bill is generated.
No action is necessary, and you should see resolution when you receive your April or October statement.
Visit our California Climate Credit page ... |
Why haven't I received a bill? | Although we continuously send more than 99 percent of bills out on time, delays can occur due to a technical issue or an update to certain systems. In these cases, your bill will be delayed. When this happens, PG&E works to identify the cause of the delay, resolve the problem, and then send out your bill.
NOTE: If you... |
Why is my bill so high? | In some instances, customers may experience what is called a delayed bill. A delayed bill may be only for a portion of your charges, so you may not have noticed you were not being charged for all of your usage. An example of this is a third-party company not submitting their charges to PG&E. PG&E will still send out a ... |
What steps do I need to take to file a claim if my house was destroyed by the Dixie Fire? | For homes destroyed by the Dixie fire, PG&E’s Direct Payments for Community Recovery (DP4CR) Program is designed to easily and quickly compensate individuals whose homes, including mobile homes, and rental homes, were destroyed by wildfire. Steps to submit a claim and the required documentation can be found on the Dir... |
What is an estimated bill? | An estimated bill is a bill that PG&E has created based on estimated usage and not your actual usage. The bill can be estimated for various reasons, for example:
Your meter could not be communicating
There could be access issues preventing us from reading the meter
You may have an analog meter read every other month
P... |
What is PG&E doing to make rates and bills more affordable? | Cutting costs and improving operational efficiencies
Working to keep future bill impacts at or below assumed inflation (2 to 4 percent)
Generating more than $970 million by selling licensing agreements to wireless providers to attach equipment to transmission towers
Moving powerlines underground to reduce recurring mai... |
What can I do if I can't pay my estimated bill? | If you are unable to pay your estimated bill, you have options.
PG&E offers several programs to help pay your energy bill:
Payment Arrangements: You can break up your balance into manageable payments in amounts and dates that fit your financial situation. Sign into Your Account and scroll down to Payment Options. Sele... |
What do I do if I receive another person's bill? | If you have received another customer’s bill via postal mail, please write “NOT AT THIS ADDRESS” on the front of the envelope and place it in your outbound mail.
If you have received another customer’s bill via email, please call 1-800-743-5000 to report it and forward the email to PGEPrivacy@pge.com.
Customer Privacy ... |
What does PG&E do to reach out to customers before disconnecting (shutting off) service? | We understand these are difficult financial times, and we urge our customers to call us or use our online programs as soon as they know they will have trouble paying their bill. Disconnection of service is an action that PG&E does not take lightly. It is a last resort taken after more than a 60-day process involving ... |
My refund check is dated over 90 days, what do I do? | If your refund check is dated over 90 days, or if you have lost your refund check, please contact our Customer Service Department and one of our Customer Service Representatives will assist in requesting a replacement.
Residential Customer Service Department: 1-800-743-5000, Monday – Friday, 7 a.m. – 7 p.m. and Saturd... |
I am a sub-metered tenant and I think my landlord is not billing me correctly. Who do I call? | If you are a sub-metered customer (master-meter) and you have a complaint or question on how your property owner or manager is billing you, we recommend you first work with your property owner/manager to resolve your questions and/or concerns.
If you are still unsatisfied after speaking to your property owner or manage... |
I am a sub-metered tenant; how do I find out how my bill is calculated? | Please work with your property manager or property owner to understand how you are being billed. If you need additional information, you can review our tariffs related to Mobile Home Park service.
Visit Electric Mobile Home Tariff page.
Visit Gas Mobile Home Tariff page. |
I have not received my bill yet. Where is it? | Bill delays can be a result of a variety of situations including delays with the postal service.
We recommend creating an online account so you can see your bills as soon as they are ready to view. You can sign up for an online account by visiting our Manage Your Account Online page.
Paperless Billing:
If you have not... |
I just moved into a new home. Can I get an average bill cost? | For privacy reasons, PG&E does not provide average bill costs. You can monitor your usage online by logging in to Your Account on PGE.com. For more information on setting up energy alerts and understanding your usage, visit Energy Usage Details. |
I share an apartment, how can I make my roommate pay? | We want to help you and your roommate(s) manage your PG&E account. We recommend each roommate’s name be added to the account to be financially responsible, so that everyone is obligated to pay the bill on time and is aware of any balance owed and the amount of energy used.
If you'd like to add your roommate(s) to your... |
How do you estimate my bill? | PG&E uses the following information to provide the most accurate estimate:
Based on your usage from the same time period within the last 12 months and/or available historical meter readings for the address
If you are part of any discount programs such as CARE, FERA, or Medical Baseline you will still get your discount ... |
How does electricity usage translate to bill charges? | The easiest way to understand the connection between usage and charges is to view the fluctuation in a bar graph format.
You can see how your electricity usage translates to bill charges by logging into Your Account and click on Energy Usage Details.
In the Energy Usage Details, click on Energy Costs. Hover over one of... |
How long is my refund check valid? | Refund checks are valid for 90 days from the issue date.
If your refund check is dated over 90 days, or if you have lost your refund check, please contact our Customer Service Department and one of our Customer Service Representatives will assist in requesting a replacement.
Residential Customer Service Department: 1-... |
How much will I be reimbursed for my property damaged by the Dixie Fire? | The Direct Payments for Community Recovery (DP4CR) program makes offers based on an objective framework based on square footage, acreage, and available insurance. The amounts for your offer are based on the destroyed property and your relationship to the property. Offer figures can be viewed at the DP4CR program site ... |
How do I dispute my bill? | If you feel you have been billed in error, or you would like to discuss your bill in detail, please contact our Customer Service team at 1-800-743-5000, Monday through Friday 7:00 am through 7:00pm and Saturday 8:00am through 5:00 pm. One of our Customer Service Representatives will review your bill and help to answer... |
How do I file a claim with PG&E? | If you believe PG&E should pay for a loss you have experienced, PG&E provides two paths for compensation:
If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a ... |
How do I set up bill forecast alerts? | A bill forecast alert will send you an alert if your monthly bill is projected to be higher than a pre-set dollar amount based on your usage. To set up a bill forecast alert, follow the steps below.
1. Log in to Your Account.
2. Click Edit Profile & Alerts
3. Scroll to alert settings
4. Select the Energy Use option
5.... |
How can I monitor my bill during the month? | You can monitor your usage and projected bill amount by logging into Your Account and reviewing Energy Usage Details. Projected bills are available after the first week of your billing cycle. Additionally, you can set up Billing Alerts to receive notifications if your bill is anticipated to be above a threshold of your... |
How can I see bill inserts if I receive paperless bills? | If you receive paperless bills and would like to view the bill inserts, you can access current and past inserts online.
Residential customers can view current and past bill inserts by visiting our Bill Inserts page.
Business customers can view current and past bill inserts by visiting our PG&E Business Bill Inserts pag... |
Do I still get my discounts when my bills are estimated? | If you are part of any discount programs such as CARE, FERA, or Medical Baseline, you will still get your discount applied to the estimated bill. If an adjustment is required to your billing when the estimated bills are corrected, any discounts you receive will also be corrected. |
Do I need to pay my bill if it is estimated? | Yes, you still need to pay your bill if it is estimated. The estimated bill is designed to keep payments on schedule to avoid a future larger bill that covers multiple months, which may be more difficult to pay and may lead to service interruption. If the estimated amount is higher than your actual usage, you will rec... |
Can I submit a claim for the Dixie Fire impacts to my property? | Yes, if your home has been destroyed by the Dixie Fire and you would like to submit a claim, please visit our Direct Payments for Community Recovery website (www.DP4CR.com). Beginning May 2, 2022, the program gives eligible claimants a settlement offer based on a standardized and objective framework and is intended to ... |
Am I paying more if my bill is estimated? | If your billing is estimated, PG&E works hard to estimate your usage as accurately as possible. PG&E bases the estimated bills on your energy usage for the same period within the last 12 months. If your energy usage from the same period last year is higher than your usage this year, then the estimated amount could be h... |
Can I cancel by service with a CTA? | if you wish to resume bundled services with PG&E, you should first contact the Core Transport Agent (CTA) to terminate services with them. PG&E is unable to cancel a contract or guarantee that the CTA will cancel. Check your bill for the correct contact information for your CTA. Once the CTA cancels your contract, you ... |
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