Datasets:
ticket_id stringlengths 9 9 | created_at stringdate 2025-12-03 00:01:51 2026-05-31 23:53:18 | user_role stringclasses 4
values | session_type stringclasses 3
values | speaking_style stringclasses 2
values | context_domain stringclasses 9
values | device stringclasses 3
values | language stringclasses 10
values | error_code stringclasses 37
values | topic_key stringclasses 43
values | error_category stringclasses 8
values | customer_message stringlengths 21 129 | resolution_steps stringclasses 129
values | resolved bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
LG-100000 | 2026-04-25 23:52:32 | guest | quick_conversation | live | academic | web | Spanish | AUDIO_MUTED_BY_HOST | AUDIO_MUTED_BY_HOST | audio_mic | The host muted us, making it impossible for me to hear him. | The host disabled audio control for participants. Ask them to enable 'Let participants control audio' in the session settings. | false |
LG-100001 | 2025-12-09 04:07:04 | admin | quick_conversation | live | technical | web | Portuguese | QR_VIEW_ONLY | QR_VIEW_ONLY | session_room | After joining by QR I'm stuck in view-only mode — no mic. | You joined via the view/caption link. Ask the host to share the Join link, then rescan and pick your language to speak. | true |
LG-100002 | 2026-02-22 11:06:14 | member | group_conversation | push_to_talk | general | ios | German | SUMMARY_PDF_FAILED | SUMMARY_PDF_FAILED | user_management | The PDF that provided the summary at the conclusion of the session didn't come out. | Make sure 'Allow end-of-session summary' was enabled before the session. Re-run a session with it on to generate the PDF. | true |
LG-100003 | 2025-12-22 20:20:03 | admin | group_conversation | live | sport | android | Portuguese | INSESSION_AUDIO_OVERLAP | INSESSION_AUDIO_OVERLAP | in_session_experience | I hear both the original and the translation at the same time. | Use headphones so the translated audio stays separate from the room, and have one person speak at a time for cleaner output. | true |
LG-100004 | 2025-12-18 07:14:07 | guest | live_captions | push_to_talk | technical | web | Spanish | PTT_NO_TRANSMIT | PTT_NO_TRANSMIT | audio_mic | I can't hear me when I speak. | Make sure you're pressing and holding to talk; verify microphone access in device settings. | true |
LG-100005 | 2026-05-18 02:04:10 | member | quick_conversation | push_to_talk | legal | android | French | CONNECTION_LOST | CONNECTION_LOST | network | I am struggling to stay connected to the session. | If the problem continues, the host can close and reopen the session to restore it. | true |
LG-100006 | 2026-04-14 17:33:46 | admin | live_captions | live | custom | web | Arabic | HOWTO_SET_CONTEXT | how_to | How do I determine the area of translation? | Pick the relevant Context (e.g. Medical for a clinical talk) so the translation uses the right vocabulary. | true | |
LG-100007 | 2026-04-15 15:04:01 | member | live_captions | push_to_talk | general | ios | English | INSESSION_WHO_IS_HERE | INSESSION_WHO_IS_HERE | in_session_experience | I want to know who joined the room. | The participants icon shows everyone currently in the room, with a live count. | true |
LG-100008 | 2026-05-22 04:10:08 | guest | quick_conversation | push_to_talk | logistics | web | Hindi | SYNC_FAILED | SYNC_FAILED | network | I was unable to re-enter the room due to synchronization issues. | Leave and re-enter the session to force a fresh sync. | true |
LG-100009 | 2026-01-23 00:27:52 | audience | live_captions | push_to_talk | sport | ios | Hebrew | HOWTO_MANAGE_MEMBERS | how_to | What are the ways to handle user interaction in my business? | Go to User management > Members. Use '+ Add member' to create users, the download icon to export usernames/passwords, and 'Usage per member' to search, edit, or delete. | true | |
LG-100010 | 2026-01-01 16:17:31 | member | live_captions | push_to_talk | medical | android | German | DUPLICATE_USERNAME | DUPLICATE_USERNAME | user_management | The username is already accepted, but I am unable to create a member. | Pick a different username — each member name must be unique within your organization. | true |
LG-100011 | 2025-12-05 05:30:19 | admin | live_captions | push_to_talk | sport | ios | Russian | INSESSION_HEAR_TRANSLATION_CLARIFY | INSESSION_HEAR_TRANSLATION_CLARIFY | in_session_experience | I'm not going to be speaking, just listening. | Tap the speaker icon at the top of the session to turn on spoken translation — you'll hear the translation in your language while the captions stay on screen. | true |
LG-100012 | 2026-01-23 03:28:54 | member | live_captions | live | legal | web | Mandarin | INSESSION_INVITE_MORE | INSESSION_INVITE_MORE | in_session_experience | Right now, I want to be in the same room as someone else. | Tap the QR / share icon (or 'Invite the other person') to show the QR code and session code — others scan it or enter the code to join. | true |
LG-100013 | 2026-05-03 04:39:44 | admin | live_captions | push_to_talk | industrial | ios | Spanish | HOWTO_MANAGE_MEMBERS | how_to | What are the options for exporting my username and password? | Go to User management > Members. Use '+ Add member' to create users, the download icon to export usernames/passwords, and 'Usage per member' to search, edit, or delete. | true | |
LG-100014 | 2025-12-18 07:02:04 | admin | live_captions | push_to_talk | medical | web | Hebrew | SYNC_FAILED | SYNC_FAILED | network | I was unable to re-enter the room due to synchronization issues. | Reopen the app and rejoin with the session code. If sync still fails, ask the host to reopen the session. | true |
LG-100015 | 2026-03-15 11:08:17 | audience | quick_conversation | live | legal | android | French | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | My speech is being recorded, and I'm facing an issue with the microphone. | Grant microphone permission: iOS Settings > LingrowAI > Microphone, or Android Settings > Apps > LingrowAI > Permissions. Then reopen the app. | true |
LG-100016 | 2026-02-06 15:35:34 | admin | live_captions | live | technical | ios | Spanish | CONNECTION_LOST | CONNECTION_LOST | network | The live room keeps causing me to disconnect from it. | Refresh the page or reopen the app, then rejoin the session. Make sure your internet is stable. | true |
LG-100017 | 2026-05-18 22:11:28 | guest | quick_conversation | live | legal | web | Hindi | CAPTIONS_NOT_SHOWING | CAPTIONS_NOT_SHOWING | translation | I can't view the translated captions on my screen. | Pick your language after joining; captions show only once a language is selected. | true |
LG-100018 | 2026-03-24 21:20:27 | audience | quick_conversation | push_to_talk | logistics | ios | Spanish | INSESSION_MIC_LIVE | INSESSION_MIC_LIVE | in_session_experience | How can I tell if my microphone is actually picking me up? | Tap the mic to go live (it turns green). If still nothing, your device may be blocking mic access — enable it in settings. | true |
LG-100019 | 2026-05-19 17:46:15 | admin | live_captions | live | general | android | French | ROOM_FULL | ROOM_FULL | session_room | I am unable to join the session as the number of participants has been reached. | Participant capacity is per room — the host may need a higher-capacity session. | true |
LG-100020 | 2026-02-22 22:06:39 | member | group_conversation | push_to_talk | technical | ios | Hindi | INVALID_ACCESS_CODE | INVALID_ACCESS_CODE | login_access | The access code assigned to my admin is not functioning. | Ask your organization admin to confirm or re-issue the access code, then log in again. | true |
LG-100021 | 2025-12-05 20:46:35 | admin | quick_conversation | live | logistics | android | Hindi | INSESSION_HEAR_TRANSLATION_CLARIFY | INSESSION_HEAR_TRANSLATION_CLARIFY | in_session_experience | How can I increase my ability to hear? | Use the speaker (sound) icon to enable the translated voice; this is for listening — the mic button is separate and only for speaking. | true |
LG-100022 | 2026-02-16 19:29:50 | guest | group_conversation | push_to_talk | logistics | web | Mandarin | AUDIO_MUTED_BY_HOST | AUDIO_MUTED_BY_HOST | audio_mic | The host muted us, making it impossible for me to hear him. | The host disabled audio control for participants. Ask them to enable 'Let participants control audio' in the session settings. | true |
LG-100023 | 2025-12-14 08:33:06 | admin | live_captions | push_to_talk | general | ios | Portuguese | LANGUAGE_NOT_SELECTED | LANGUAGE_NOT_SELECTED | translation | My language is not visible in the session. | Tap to select your preferred language; without it, no translation is shown. | false |
LG-100024 | 2026-03-11 14:39:08 | admin | quick_conversation | live | medical | web | Arabic | CAPTIONS_NOT_SHOWING | CAPTIONS_NOT_SHOWING | translation | The absence of subtitles is evident. | Confirm you're in the right active session and have chosen a language. | false |
LG-100025 | 2026-03-28 10:39:36 | admin | live_captions | live | logistics | web | Portuguese | SYNC_FAILED | SYNC_FAILED | network | The session fails to synchronize even after resuming it. | Reopen the app and rejoin with the session code. If sync still fails, ask the host to reopen the session. | true |
LG-100026 | 2026-04-21 01:41:44 | guest | quick_conversation | push_to_talk | logistics | ios | Russian | TRANSLATION_INACCURATE | TRANSLATION_INACCURATE | translation | The translation is often inaccurate and has poor quality. | Reduce background noise and pick the matching context domain so terminology is translated correctly. | false |
LG-100027 | 2026-03-01 23:45:55 | admin | quick_conversation | live | custom | android | Hebrew | INSESSION_CAPTION_FONT | INSESSION_CAPTION_FONT | in_session_experience | May I expand the live captions capacity during a session? | Open the session settings (gear icon) and use the Font Size slider. Drag it up for bigger text, or tap Auto to let the app size it for you. | true |
LG-100028 | 2026-02-26 02:05:17 | guest | live_captions | live | custom | android | Spanish | INVALID_TOKEN | INVALID_TOKEN | login_access | Every time I press Log In it rejects my token. | Log out completely, request a new login link from your organization admin, and retry. | true |
LG-100029 | 2026-01-02 04:26:23 | guest | group_conversation | live | sport | ios | Russian | SUMMARY_PDF_FAILED | SUMMARY_PDF_FAILED | user_management | The email regarding the summary of our meeting was not received by me. | Make sure 'Allow end-of-session summary' was enabled before the session. Re-run a session with it on to generate the PDF. | true |
LG-100030 | 2025-12-20 22:08:31 | audience | group_conversation | live | general | android | Hebrew | INSESSION_CAPTION_FONT | INSESSION_CAPTION_FONT | in_session_experience | What is the best way to increase the size of the font when the subtitles are too small? | Tap the gear icon, then adjust Font Size — you can set an exact size (e.g. 25px) or choose Auto. | true |
LG-100031 | 2026-03-21 22:00:55 | admin | quick_conversation | live | academic | web | English | QR_VIEW_ONLY | QR_VIEW_ONLY | session_room | I enrolled in the session, but it's not available to speak; instead, we'll just watch. | You joined via the view/caption link. Ask the host to share the Join link, then rescan and pick your language to speak. | true |
LG-100032 | 2026-01-31 20:35:16 | guest | quick_conversation | push_to_talk | technical | web | Arabic | CAPTIONS_NOT_SHOWING | CAPTIONS_NOT_SHOWING | translation | I am unable to read the translated captions on my device. | Make sure you scanned the correct QR for the active session and selected a language after joining — text appears only after you pick a language. | true |
LG-100033 | 2026-04-02 12:29:32 | member | quick_conversation | live | academic | android | English | INSESSION_VOICE_VOLUME | INSESSION_VOICE_VOLUME | in_session_experience | The audio interpretation is barely audible to me. | Make sure the room isn't muted and your device volume is up; the translated voice level follows your device. | true |
LG-100034 | 2026-05-07 18:41:12 | member | group_conversation | live | medical | android | English | HOWTO_END_SUMMARY | how_to | Is there an email attachment that enables the app to send a summary of your sessions? | Enable the end-of-session summary option before starting, and the PDF is sent by email afterward. | true | |
LG-100035 | 2026-01-31 06:17:33 | member | quick_conversation | live | technical | android | French | INSESSION_AUDIO_OVERLAP | INSESSION_AUDIO_OVERLAP | in_session_experience | I hear both the original and the translation at the same time. | Use headphones so the translated audio stays separate from the room, and have one person speak at a time for cleaner output. | false |
LG-100036 | 2026-03-11 22:00:09 | audience | live_captions | push_to_talk | general | ios | Russian | TRANSLATION_DELAYED | TRANSLATION_DELAYED | translation | It's a considerable delay, and the translated text is yet to be seen. | This is usually a network issue. Move closer to the mic, speak at a steady pace, and have one person talk at a time. | false |
LG-100037 | 2026-03-28 20:13:24 | audience | group_conversation | push_to_talk | logistics | web | Mandarin | DUPLICATE_USERNAME | DUPLICATE_USERNAME | user_management | Duplicate username error when adding a user. | Pick a different username — each member name must be unique within your organization. | false |
LG-100038 | 2026-04-19 15:10:43 | audience | quick_conversation | live | sport | android | Spanish | CAPTIONS_NOT_SHOWING | CAPTIONS_NOT_SHOWING | translation | No subtitles are available. | Pick your language after joining; captions show only once a language is selected. | true |
LG-100039 | 2026-05-26 18:31:20 | guest | live_captions | push_to_talk | logistics | android | German | INSESSION_INVITE_MORE | INSESSION_INVITE_MORE | in_session_experience | Where do I find the QR code to bring others in? | Use the share icon to open the invite screen: share the link via WhatsApp, copy the invite link, or let people scan the QR or type the code. | true |
LG-100040 | 2026-02-14 14:56:42 | member | live_captions | push_to_talk | logistics | web | English | TRANSLATION_INACCURATE | TRANSLATION_INACCURATE | translation | The quality of translations is poor and often inaccurate. | Reduce background noise and pick the matching context domain so terminology is translated correctly. | true |
LG-100041 | 2026-04-09 03:08:57 | guest | group_conversation | push_to_talk | industrial | web | Arabic | HOWTO_MANAGE_MEMBERS | how_to | What are the ways to handle user interaction in my business? | Go to User management > Members. Use '+ Add member' to create users, the download icon to export usernames/passwords, and 'Usage per member' to search, edit, or delete. | true | |
LG-100042 | 2026-01-04 22:49:09 | admin | group_conversation | push_to_talk | medical | ios | Russian | INSESSION_INVITE_MORE | INSESSION_INVITE_MORE | in_session_experience | How do I invite more people once the session is already live? | Tap the QR / share icon (or 'Invite the other person') to show the QR code and session code — others scan it or enter the code to join. | true |
LG-100043 | 2026-03-31 16:44:35 | admin | group_conversation | push_to_talk | technical | web | German | SESSION_EXPIRED | SESSION_EXPIRED | session_room | The session has ended, but we didn't make it. | Sessions on default duration auto-close — the host can reopen one or choose a longer/Always Active duration. | true |
LG-100044 | 2026-05-25 08:05:46 | admin | group_conversation | live | academic | web | Mandarin | HOWTO_CHECK_USAGE | how_to | Is there a way to keep tabs on the amount of translation hours per member? | Check the Members dashboard for total and per-member token usage. | true | |
LG-100045 | 2026-03-01 15:15:58 | member | group_conversation | push_to_talk | industrial | web | Mandarin | INSESSION_CAPTION_SPEED | INSESSION_CAPTION_SPEED | in_session_experience | The captions are too quick and I struggle to keep up. | Ask the speaker to talk in shorter segments; you can also open the transcript later to re-read missed lines. | true |
LG-100046 | 2026-02-28 09:28:37 | guest | quick_conversation | push_to_talk | custom | android | Arabic | SESSION_EXPIRED | SESSION_EXPIRED | session_room | Our session was cancelled without any prior notice. | Sessions on default duration auto-close — the host can reopen one or choose a longer/Always Active duration. | true |
LG-100047 | 2026-02-06 05:09:46 | guest | live_captions | live | academic | ios | Arabic | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | My microphone is nowhere to be found in the app. | Grant microphone permission: iOS Settings > LingrowAI > Microphone, or Android Settings > Apps > LingrowAI > Permissions. Then reopen the app. | true |
LG-100048 | 2026-02-20 03:33:02 | guest | live_captions | push_to_talk | logistics | ios | Arabic | QR_VIEW_ONLY | QR_VIEW_ONLY | session_room | I have only captions in the QR code, and I am unable to speak. | The host needs to send you the participant Join link — rejoin with it to get speaking access. | false |
LG-100049 | 2026-05-18 08:39:38 | audience | group_conversation | live | sport | android | German | AUDIO_MUTED_BY_HOST | AUDIO_MUTED_BY_HOST | audio_mic | The audio is not working for everyone, and I am unable to modify it. | The host disabled audio control for participants. Ask them to enable 'Let participants control audio' in the session settings. | true |
LG-100050 | 2026-05-26 08:06:14 | member | group_conversation | live | legal | android | Hindi | TOKEN_LIMIT_REACHED | TOKEN_LIMIT_REACHED | user_management | Activating new sessions is not possible as it indicates that all the token hours have been depleted. | Contact your admin to top up translation hours — usage is managed in User Management. | true |
LG-100051 | 2026-04-22 14:55:47 | member | group_conversation | live | custom | ios | German | HOWTO_END_SUMMARY | how_to | What is the process for enabling end-of-session summaries? | When creating the session, enable 'Allow end-of-session summary'. Hosts can then generate an AI summary and email the PDF after the session. | true | |
LG-100052 | 2025-12-29 08:24:19 | audience | quick_conversation | live | legal | android | French | QR_VIEW_ONLY | QR_VIEW_ONLY | session_room | I am capable of reading the translation, but the app is not enabling me to communicate. | The host needs to send you the participant Join link — rejoin with it to get speaking access. | true |
LG-100053 | 2026-01-26 00:46:11 | audience | group_conversation | live | industrial | ios | Mandarin | HOWTO_END_SUMMARY | how_to | Can the app send a recorded summary of your session to email? | Turn on 'Allow end-of-session summary' in session settings to email a PDF when the session ends. | true | |
LG-100054 | 2025-12-10 19:36:59 | admin | quick_conversation | live | general | web | Hebrew | TRANSLATION_DELAYED | TRANSLATION_DELAYED | translation | The audio being transcribed is sluggish and out of order. | Check your internet connection and reduce background noise; ask speakers to pause between sentences. | true |
LG-100055 | 2026-03-03 07:12:55 | guest | group_conversation | live | medical | ios | Russian | LANGUAGE_NOT_SELECTED | LANGUAGE_NOT_SELECTED | translation | I don't see text in my language. | Tap to select your preferred language; without it, no translation is shown. | true |
LG-100056 | 2026-05-28 07:42:30 | audience | group_conversation | live | medical | web | Arabic | TRANSLATION_INACCURATE | TRANSLATION_INACCURATE | translation | It's misrepresenting what people are saying. | Set the correct translation Context (e.g. Medical, Technical) for the session to improve accuracy. | true |
LG-100057 | 2026-05-08 10:01:56 | admin | live_captions | live | sport | web | German | INSESSION_MIC_LIVE | INSESSION_MIC_LIVE | in_session_experience | Whenever I speak, there is no sensation of any movement. | Watch the mic button — green means you're transmitting. If it's not responding, confirm the app has microphone permission. | true |
LG-100058 | 2026-05-16 23:18:33 | audience | group_conversation | live | logistics | android | Hindi | AUDIO_MUTED_BY_HOST | AUDIO_MUTED_BY_HOST | audio_mic | The host silenced us, and I am unable to get out of the way. | Audio is locked by the host; they need to allow participants to control audio. | true |
LG-100059 | 2026-01-24 10:40:30 | audience | group_conversation | push_to_talk | legal | android | Arabic | HOWTO_SET_CONTEXT | how_to | How can I determine which context, Medical or Legal, is most suitable for my needs? | Pick the relevant Context (e.g. Medical for a clinical talk) so the translation uses the right vocabulary. | true | |
LG-100060 | 2026-03-23 15:41:30 | audience | group_conversation | live | industrial | android | Hebrew | ROOM_FULL | ROOM_FULL | session_room | The room appears to be empty, and I am unable to enter. | Participant capacity is per room — the host may need a higher-capacity session. | true |
LG-100061 | 2026-05-22 22:35:18 | guest | live_captions | live | custom | ios | Spanish | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | I'm unable to hear anything when I speak, and the speaker indicates that they haven't detected it. | Grant microphone permission: iOS Settings > LingrowAI > Microphone, or Android Settings > Apps > LingrowAI > Permissions. Then reopen the app. | true |
LG-100062 | 2026-04-16 02:28:22 | audience | live_captions | push_to_talk | industrial | ios | Spanish | MEMBER_LIMIT_REACHED | MEMBER_LIMIT_REACHED | user_management | The member addition fails as the maximum number of members has been added. | Free up a seat by deleting an inactive member, or contact us to raise your member limit. | true |
LG-100063 | 2026-03-25 22:14:43 | guest | group_conversation | push_to_talk | logistics | web | Mandarin | TRANSLATION_INACCURATE | TRANSLATION_INACCURATE | translation | The speech is misreading its meaning. | Reduce background noise and pick the matching context domain so terminology is translated correctly. | true |
LG-100064 | 2026-01-16 18:23:06 | admin | live_captions | live | sport | ios | Mandarin | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | When I speak, the microphone is reportedly not functioning. | Check that the app has microphone access in your device settings, then restart the session. | true |
LG-100065 | 2026-04-22 16:48:39 | guest | quick_conversation | live | legal | ios | French | HOWTO_CREATE_SESSION | how_to | How can I construct a room? | Go to Room management > Create session. Choose a type (Group Conversation or Live captions), a speaking style (Live or Push-to-talk), optionally a name and duration, then tap Create session. | true | |
LG-100066 | 2025-12-11 20:07:06 | admin | live_captions | push_to_talk | academic | web | Hindi | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | I tap the button to start a conversation but it doesn't work, and the microphone is not in use. | Check that the app has microphone access in your device settings, then restart the session. | true |
LG-100067 | 2026-02-07 03:48:17 | member | quick_conversation | push_to_talk | industrial | ios | Spanish | ROOM_FULL | ROOM_FULL | session_room | Our session is closed to new users. | The host can start a second room for the overflow, or free up space by removing idle users. | true |
LG-100068 | 2026-01-01 11:05:56 | member | live_captions | push_to_talk | medical | ios | Spanish | CAPTIONS_NOT_SHOWING | CAPTIONS_NOT_SHOWING | translation | There are no subtitles displayed. | Make sure you scanned the correct QR for the active session and selected a language after joining — text appears only after you pick a language. | true |
LG-100069 | 2026-05-02 14:59:38 | audience | group_conversation | push_to_talk | legal | web | German | HOWTO_CONTROL_AUDIO | how_to | Is it possible to mute everyone in a given session? | You can enable or disable participant audio anytime from the session's permissions. | true | |
LG-100070 | 2026-04-30 02:36:45 | member | live_captions | live | legal | web | Spanish | DUPLICATE_USERNAME | DUPLICATE_USERNAME | user_management | Error: Not registered as a duplicate user ID when adding a user. | Add a number or initial to make the username unique, then save. | true |
LG-100071 | 2026-02-20 07:49:47 | audience | live_captions | push_to_talk | legal | ios | Arabic | AUDIO_MUTED_BY_HOST | AUDIO_MUTED_BY_HOST | audio_mic | My audio is blocked, how can I access it? | The host disabled audio control for participants. Ask them to enable 'Let participants control audio' in the session settings. | true |
LG-100072 | 2026-04-15 11:26:45 | member | group_conversation | live | logistics | ios | Mandarin | INSESSION_CAPTION_SPEED | INSESSION_CAPTION_SPEED | in_session_experience | It goes missing as soon as I finish reading the translated text. | Ask the speaker to talk in shorter segments; you can also open the transcript later to re-read missed lines. | true |
LG-100073 | 2025-12-16 20:47:38 | admin | quick_conversation | push_to_talk | legal | android | Spanish | INVALID_ACCESS_CODE | INVALID_ACCESS_CODE | login_access | My admin access code isn't working? | Make sure there are no extra spaces; if it still fails, get a new code from the admin. | true |
LG-100074 | 2026-03-10 04:22:09 | audience | group_conversation | live | general | android | French | MIC_NOT_DETECTED | MIC_NOT_DETECTED | audio_mic | The microphone is not operational in the session. | Enable mic permissions in your phone settings and make sure no other app is using the microphone. | true |
LG-100075 | 2026-05-14 07:50:58 | admin | live_captions | push_to_talk | general | ios | Hindi | TRANSLATION_INACCURATE | TRANSLATION_INACCURATE | translation | The translation quality is poor and incorrect. | Set the correct translation Context (e.g. Medical, Technical) for the session to improve accuracy. | true |
LG-100076 | 2026-02-25 15:22:16 | audience | quick_conversation | push_to_talk | sport | android | French | SYNC_FAILED | SYNC_FAILED | network | I'm now online, but the session doesn't seem to work. | Reopen the app and rejoin with the session code. If sync still fails, ask the host to reopen the session. | true |
LG-100077 | 2026-04-16 16:45:13 | audience | group_conversation | push_to_talk | custom | ios | Hindi | QR_VIEW_ONLY | QR_VIEW_ONLY | session_room | Despite scanning the QR, I am only able to see captions and not my speech. | The host needs to send you the participant Join link — rejoin with it to get speaking access. | true |
LG-100078 | 2026-05-19 22:46:31 | admin | live_captions | push_to_talk | logistics | ios | Arabic | PTT_NO_TRANSMIT | PTT_NO_TRANSMIT | audio_mic | PTT mode won't pick up my voice. | In push-to-talk you must keep the button held down — release ends the message. | true |
LG-100079 | 2026-04-29 13:48:45 | admin | quick_conversation | push_to_talk | custom | ios | Russian | ROOM_FULL | ROOM_FULL | session_room | The notification indicates that the room is filled, but I am unable to come into the room. | The room reached its participant limit. Ask the host to remove inactive participants or open an additional session. | true |
LG-100080 | 2026-03-31 05:32:51 | member | live_captions | live | legal | web | English | TRANSLATION_DELAYED | TRANSLATION_DELAYED | translation | The translation is taking a considerable amount of time, and I'll have to wait for it to be completed. | Ensure a stable connection — unstable internet causes lag. Re-join the session if it persists. | true |
LG-100081 | 2026-03-02 14:30:10 | admin | live_captions | live | industrial | web | Russian | INSESSION_CAPTION_SPEED | INSESSION_CAPTION_SPEED | in_session_experience | The captions move too quickly, and I am unable to recall what was said. | Ask the speaker to talk in shorter segments; you can also open the transcript later to re-read missed lines. | true |
LG-100082 | 2026-01-19 07:52:06 | audience | live_captions | live | logistics | ios | Portuguese | INSESSION_READ_OR_LISTEN | INSESSION_READ_OR_LISTEN | in_session_experience | Is it possible to turn off the audio but keep the captions? | To read only, tap the speaker icon to mute the voice; the captions stay on screen. | true |
LG-100083 | 2026-05-02 00:55:37 | audience | group_conversation | push_to_talk | general | android | Russian | INSESSION_ENABLE_AUDIO | INSESSION_ENABLE_AUDIO | in_session_experience | Where can I access the translated version of the voice? | The speaker icon toggles spoken translation on or off at any time during the session. | false |
LG-100084 | 2026-02-27 17:03:42 | audience | group_conversation | push_to_talk | custom | web | German | INVALID_ACCESS_CODE | INVALID_ACCESS_CODE | login_access | My admin access code isn't working? | Double-check the access code with your admin — it may be mistyped or expired. Request a fresh one and try again. | false |
LG-100085 | 2026-03-24 00:46:12 | audience | quick_conversation | push_to_talk | general | android | Hindi | INSESSION_MIRROR_MODE | INSESSION_MIRROR_MODE | in_session_experience | When should I use Mirror Mode? | If text looks reversed, turn Mirror Mode Off in the caption settings. It's meant for showing captions through a transparent surface. | true |
LG-100086 | 2026-04-08 14:37:43 | member | group_conversation | live | academic | web | Portuguese | HOWTO_SHARE_SESSION | how_to | What are the steps to get additional users to join my session? | Open the session card and use Share: send the Join link (join and speak) or Co-host link (help manage). Others can also scan the QR or enter the code (e.g. DA5F4M). | true | |
LG-100087 | 2026-05-28 18:57:56 | audience | quick_conversation | live | logistics | web | Hebrew | SESSION_NOT_FOUND | SESSION_NOT_FOUND | session_room | I am generating a 'session not found' error in my code input. | Check that the host's session is still active, then re-enter the exact code. | true |
LG-100088 | 2026-04-16 12:14:14 | audience | live_captions | live | sport | web | Mandarin | TOKEN_LIMIT_REACHED | TOKEN_LIMIT_REACHED | user_management | The message indicates that we have utilized our tokens to an unlimited extent. | Contact your admin to top up translation hours — usage is managed in User Management. | true |
LG-100089 | 2026-05-21 09:35:58 | admin | live_captions | live | technical | web | Russian | INSESSION_READ_OR_LISTEN | INSESSION_READ_OR_LISTEN | in_session_experience | How can the captions be preserved while deactivating the audio? | To read only, tap the speaker icon to mute the voice; the captions stay on screen. | true |
LG-100090 | 2026-04-05 01:28:44 | admin | group_conversation | live | legal | ios | English | INSESSION_GET_SUMMARY | INSESSION_GET_SUMMARY | in_session_experience | Is there a place where I can access the download of what was said during the session? | During the session, open settings (gear icon) and tap Export Transcript to download everything that was said. For an AI summary: when ending the meeting, turn on 'Send meeting summary by email', enter your email, and tap End Meeting — you'll get a PDF with the AI summary and transcript. | true |
LG-100091 | 2026-01-19 10:02:33 | audience | live_captions | live | academic | ios | Spanish | INVALID_ACCESS_CODE | INVALID_ACCESS_CODE | login_access | The access code from my admin isn't working. | Double-check the access code with your admin — it may be mistyped or expired. Request a fresh one and try again. | true |
LG-100092 | 2025-12-30 18:58:36 | member | group_conversation | push_to_talk | industrial | android | English | SYNC_FAILED | SYNC_FAILED | network | My connection returned with a synchronization error. | Leave and re-enter the session to force a fresh sync. | true |
LG-100093 | 2026-02-08 02:27:09 | guest | live_captions | push_to_talk | legal | android | Russian | ROOM_FULL | ROOM_FULL | session_room | I can't join — it says the room is full. | The host can start a second room for the overflow, or free up space by removing idle users. | false |
LG-100094 | 2026-03-24 01:21:10 | guest | live_captions | push_to_talk | legal | ios | German | PTT_NO_TRANSMIT | PTT_NO_TRANSMIT | audio_mic | I press and hold the mic button, but nothing is going to get transmitted. | Hold the mic button while speaking and release when done. Check mic permissions if it still won't transmit. | true |
LG-100095 | 2025-12-12 12:33:45 | audience | group_conversation | live | sport | ios | Arabic | HOWTO_SET_CONTEXT | how_to | What is the process for selecting a Medical or Legal context? | Pick the relevant Context (e.g. Medical for a clinical talk) so the translation uses the right vocabulary. | true | |
LG-100096 | 2026-04-14 05:00:52 | member | live_captions | live | general | android | Hindi | HOWTO_SET_CONTEXT | how_to | Can I tailor my topic to enhance the accuracy of translations? | When creating the session, set the Context (General, Medical, Academic, Technical, Legal, Sport, Logistics, Industrial, or Custom) to sharpen translation for that field. | true | |
LG-100097 | 2026-02-04 10:37:17 | audience | quick_conversation | live | academic | web | French | NETWORK_UNSTABLE | NETWORK_UNSTABLE | network | The translation is being disrupted by an ineffectual link. | Unstable internet causes drops — reconnect on a stronger network. | false |
LG-100098 | 2026-05-29 11:46:36 | audience | group_conversation | push_to_talk | medical | android | Spanish | INSESSION_ENABLE_AUDIO | INSESSION_ENABLE_AUDIO | in_session_experience | How can I hear the translation for "what is it"? | Tap the speaker icon at the top of the session to turn translated audio on — you'll hear the translation spoken in your language. | true |
LG-100099 | 2026-05-16 05:27:17 | guest | quick_conversation | push_to_talk | general | android | Mandarin | HOWTO_END_SUMMARY | how_to | Can you explain how to download a PDF summary after a meeting? | Turn on 'Allow end-of-session summary' in session settings to email a PDF when the session ends. | true |
End of preview. Expand in Data Studio
Lingrow Support Tickets (Synthetic)
A synthetic dataset of 10,000 customer-support tickets for Lingrow, a real-time multilingual translation and communication platform. Each ticket contains a customer message (an error report or a how-to question), rich metadata, and a resolution. The data is fully synthetic — no real customer information is included.
This dataset was built as the final project for a Data Science course. It powers the Lingrow Support Copilot: a tool that, given a new customer message, retrieves similar past tickets and drafts a reply.
How it was created
- Schema was derived from the official Lingrow user guide (error flows, roles, session types, audio, translation, user management).
- A synthetic generator combined these building blocks with a hand-written phrasing bank to produce 10,000 varied tickets.
- Text variety was improved with a Hugging Face model
(
humarin/chatgpt_paraphraser_on_T5_base): the original 116 base messages were paraphrased into 666 unique customer messages, lowering the duplicate-text rate from ~96.5% to ~80%.
Dataset structure
| Column | Description |
|---|---|
ticket_id |
Unique ticket identifier (e.g. LG-100000) |
created_at |
Timestamp of the ticket |
user_role |
admin / member / guest / audience |
session_type |
quick_conversation / group_conversation / live_captions |
speaking_style |
live / push_to_talk |
context_domain |
general, medical, academic, technical, legal, sport, logistics, industrial, custom |
device |
ios / android / web |
language |
Customer's language (10 options) |
error_code |
The specific error (empty for how-to questions) |
topic_key |
The topic key (error code or HOWTO_*) |
error_category |
One of 6 error categories, or how_to |
customer_message |
The customer's message |
resolution_steps |
The support answer |
resolved |
Whether the ticket was resolved |
Exploratory Data Analysis (EDA)
- Total tickets: 10,000
- Error reports: 7,979 | How-to questions: 2,021
- Categories: 7 error categories + how-to
- Languages: 10 (balanced)
- Devices: iOS / Android / Web (balanced)
- Overall resolution rate: 88.2%
- Unique customer messages: 666
Categories and error codes are evenly distributed (a fair, balanced synthetic dataset). How-to questions are always marked resolved; error tickets are resolved ~85% of the time.
Intended use
- Information retrieval / semantic search over support tickets
- Retrieval-augmented reply drafting (RAG)
- Educational / demonstration purposes
Limitations & ethics
- Synthetic data: messages are machine-generated and may occasionally read unnaturally. They do not represent real users.
- No personal data: contains no real customer details, transcripts, credentials, or tokens.
- Error codes and flows are inspired by the Lingrow product but simplified.
License
MIT
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