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value | turn_number int32 -1 -1 | previous_context stringclasses 1
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values | linguistic_number_format stringclasses 60
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values | linguistic_formality stringclasses 6
values | linguistic_discourse_marker stringlengths 2 34 | linguistic_false_start_type stringclasses 47
values | linguistic_backchannel_type stringclasses 41
values | linguistic_language_barrier stringclasses 8
values | context_context_description stringlengths 15 100 | context_call_type stringlengths 5 25 | context_emotional_state stringclasses 31
values | context_technical_level stringclasses 13
values | context_issue_status stringclasses 26
values | context_multi_issue stringclasses 8
values | context_urgency stringclasses 11
values | text_with_artifacts stringlengths 23 3.52k | noise_level float64 0.15 0.15 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000107 | How do I reset my password if I can't access my email? | turn-ending | high | direct_question | -1 | customer | none | none | some | neutral | none | none | none | none | Customer seeking password reset assistance | technical support | frustrated | basic | open | no | medium | How do I reset my password if I can't access my email? | 0.15 | |||
single_000108 | My phone number is (555) 123-4567. Can you verify if it's linked to my account? | turn-ending | high | direct_question | -1 | customer | none | phone_format | none | neutral | none | none | none | none | Customer verifying account contact details | account verification | neutral | low | open | no | low | My phone number I mean is (555) er 123-4567. Can you you know verify if it's linked you know to er my account? | 0.15 | |||
single_000109 | I received a call from 555-567-8901 last week. Is that a legitimate number? | turn-ending | high | direct_question | -1 | customer | none | phone_format | none | neutral | none | none | none | none | Customer inquiring about suspicious call | fraud concern | concerned | low | open | no | medium | I received a call from 555-567-8901 last week. Is that a legitimate number? | 0.15 | |||
single_000110 | Could you explain why my last payment was refunded? | turn-ending | high | direct_question | -1 | customer | none | none | some | formal | none | none | none | none | Customer inquiring about payment refund | billing inquiry | confused | medium | open | no | medium | Could you explain why like my last payment was refunded? | 0.15 | |||
single_000111 | Could you please confirm the status of my recent service request? | turn-ending | high | direct_question | -1 | customer | none | none | formal | formal | none | none | none | none | Customer inquiring about service request status. | service_inquiry | neutral | medium | open | no | normal | Could you please confirm the status of my recent service request? | 0.15 | |||
single_000112 | Can't I just get a refund for the last purchase? | turn-ending | high | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer requesting a refund for a recent purchase. | refund_request | frustrated | low | open | no | high | Can't I just get a refund for the er last purchase? | 0.15 | |||
single_000113 | My number is (555) 123-4567. Can you send the confirmation there? | turn-ending | high | direct_question | -1 | customer | none | phone | informal | neutral | none | none | none | none | Customer providing contact information for confirmation. | account_update | neutral | low | open | no | normal | My number is (555) 123-4567. Can you send the confirmation there? | 0.15 | |||
single_000114 | I need to know the total for my three overdue payments. | turn-ending | high | direct_question | -1 | customer | none | written | formal | neutral | none | none | none | none | Customer inquiring about overdue payment totals. | billing_inquiry | confused | medium | open | no | normal | I need to know the total for my three overdue payments. | 0.15 | |||
single_000116 | I noticed a charge for twenty dollars on my account last week. Can you explain what that was for? | turn-ending | high | direct_question | -1 | customer | none | written | formal | neutral | none | none | none | none | Customer inquiring about recent charges | Billing Inquiry | confused | low | open | no | medium | I noticed er a charge for twenty dollars on my account last week. Can you explain what that was for? | 0.15 | |||
single_000117 | Hey, I can't log in to my account. How do I reset my password quickly? | turn-ending | high | direct_question | -1 | customer | none | digits | informal | informal | hey | none | none | none | Customer struggling with login issues | Technical Support | frustrated | medium | open | no | high | Hey, I can't log uh in to my I mean account. How do uh I reset my password quickly? | 0.15 | |||
single_000118 | Could you please confirm the status of my service upgrade request from three days ago? | turn-ending | high | direct_question | -1 | customer | none | written | formal | formal | could you please | none | none | none | Customer checking on service upgrade status | Service Request | neutral | low | pending | no | medium | Could you please confirm um the status of my service upgrade request from three days ago? | 0.15 | |||
single_000119 | Do you guys offer any discounts for long-term subscribers? I've been with the company for five years. | turn-ending | high | direct_question | -1 | customer | none | written | informal | informal | do you guys | none | none | none | Customer inquiring about loyalty discounts | Promotional Inquiry | satisfied | low | open | no | low | Do you guys offer any discounts for long-term uh subscribers? I've been with the company for five years. | 0.15 | |||
single_000120 | My two-factor authentication isn't working. What steps should I take to resolve this? | turn-ending | high | direct_question | -1 | customer | none | digits | formal | neutral | none | none | none | none | Customer reporting technical issue with security feature | Technical Support | frustrated | high | open | no | high | My two-factor authentication isn't working What steps should I take too resolve this? | 0.15 | |||
single_000122 | I-I can't log in to my account. Can you help me? | turn-ending | medium | direct_question | -1 | customer | stuttering | none | none | neutral | none | none | none | none | Customer experiencing login issues | technical support | frustrated | basic | open | no | medium | I-I can't log in to my account. Can you help me? | 0.15 | |||
single_000123 | Why hasn't my payment of $450 been processed yet? | turn-ending | high | direct_question | -1 | customer | none | currency | none | formal | none | none | none | none | Customer questioning payment processing delay | billing inquiry | confused | intermediate | open | no | medium | Why hasn't my payment of $450 been processed yet? | 0.15 | |||
single_000124 | Can you confirm my account number 987654321 is linked to my phone number 555-123-4567? | turn-ending | medium | direct_question | -1 | customer | none | account_id_and_phone | none | neutral | none | none | none | none | Customer verifying account linkage | account verification | neutral | intermediate | open | no | low | Can you confirm my account number 987654321 is linked too my phone number 555-123-4567? | 0.15 | |||
single_000125 | I-I need to know when my bill for $200 is due again. Can you check that? | turn-ending | medium | direct_question | -1 | customer | stuttering | currency | none | neutral | none | none | none | none | Customer asking about bill due date | billing inquiry | confused | basic | open | no | low | I-I need to know when my bill for $200 you know is due again. Can you check that? | 0.15 | |||
single_000126 | What's my current balance for account number 1234-5678? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | pace_request | Customer inquiring about account balance | inquiry | neutral | basic | open | no | medium | What's my current balance for account like number 1234-5678? | 0.15 | |||
single_000127 | How do I reset my password if I don't have access to my phone number 555-123-4567? | turn-ending | medium | direct_question | -1 | customer | none | phone | standard | neutral | none | none | none | pace_request | Customer seeking password reset assistance | support | frustrated | basic | open | no | high | How do I reset my password if I don't have access to my like phone number um 555-123-4567? | 0.15 | |||
single_000128 | Can you confirm if my last payment of twenty dollars was processed successfully? | turn-ending | high | direct_question | -1 | customer | none | written | standard | formal | can_you | none | none | none | Customer confirming payment status | inquiry | satisfied | basic | resolved | no | low | Can you confirm if my last payment of twenty dollars was processed successfully? | 0.15 | |||
single_000129 | Why hasn't my order with ID ORDER-1987234 been shipped yet? | turn-ending | medium | direct_question | -1 | customer | none | account_id | standard | neutral | why | none | none | none | Customer inquiring about order status | inquiry | confused | basic | open | no | medium | Why hasn't my order with ID ORDER-1987234 been shipped yet? | 0.15 | |||
single_000130 | Is there a service outage affecting my internet connection today? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | is_there | none | none | none | Customer reporting service issue | support | frustrated | intermediate | open | no | high | Is there a I mean service I mean outage affecting my internet connection today? | 0.15 | |||
single_000131 | Um, what is my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | word_level | none | none | Customer inquiring about account balance | account inquiry | neutral | basic | open | no | low | Um, what is my current account balance? | 0.15 | |||
single_000132 | Uh, how can I check my last payment status? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | word_level | none | none | Customer asking about payment status | payment inquiry | neutral | basic | open | no | low | Uh, how uh can I check my last payment status? | 0.15 | |||
single_000133 | I'm unable to log in to my account. What should I do? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | I'm | none | none | none | Customer experiencing login issues | technical support | frustrated | intermediate | open | no | medium | I'm unable uh to log um in to my account What you know should er I do? | 0.15 | |||
single_000134 | Hey, when's my next bill due? | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | Hey | none | none | none | Customer asking about billing schedule | billing inquiry | neutral | basic | open | no | low | Hey, when's my next bill uh due? | 0.15 | |||
single_000135 | Can you confirm the status of account 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | formal | none | none | none | none | Customer verifying account status | account verification | neutral | intermediate | open | no | medium | Can you confirm the status of account 123456789? | 0.15 | |||
single_000137 | How do I reset my password if I forgot it? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | none | none | none | none | Customer requests password reset instructions | password reset | neutral | medium | open | no | medium | How do I reset my password you know if I forgot it? | 0.15 | |||
single_000138 | Uh, I mean, can you check my last payment went through? | turn-ending | medium | direct_question | -1 | customer | none | none | standard | informal | none | thought_restart | none | none | Customer asks about payment confirmation with hesitation | payment inquiry | confused | low | open | no | low | Uh, I mean, can you check my last payment went through? | 0.15 | |||
single_000139 | Wait, how do I update my billing address again? | turn-ending | medium | direct_question | -1 | customer | none | none | standard | informal | restart | thought_restart | none | none | Customer seeks clarification on billing address update | account update | frustrated | low | open | no | medium | Wait, how do like I update my billing address again? | 0.15 | |||
single_000140 | Is there an outage affecting my internet service right now? | turn-ending | high | direct_question | -1 | customer | none | none | standard | formal | none | none | none | none | Customer inquires about service outage | service issue | concerned | high | open | no | high | Is there you know an outage affecting my internet service right now? | 0.15 | |||
single_000141 | Can you tell me why my payment hasn't processed yet? | turn-ending | high | direct_question | -1 | customer | processing | none | none | neutral | why | none | none | none | Customer inquiring about payment processing delay | inquiry | neutral | basic | open | no | medium | Can you like tell me why my you know payment uh hasn't processed yet? | 0.15 | |||
single_000142 | I, uh, need to know the status of my order number 456789. | turn-ending | medium | direct_question | -1 | customer | none | digits | none | neutral | need to know | phrase_level | none | none | Customer checking order status with account number | inquiry | neutral | basic | open | no | low | I uh need to know the status of my order number 456789. | 0.15 | |||
single_000143 | Could you please confirm if my account is in good standing? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | confirm | none | extended_confirmation | none | Customer seeking account status confirmation | inquiry | neutral | basic | open | no | low | Could you please confirm um if my account is in good standing? | 0.15 | |||
single_000144 | Hey, how long will it take to fix my internet connection? | turn-ending | high | direct_question | -1 | customer | none | none | informal | informal | how long | none | none | none | Customer asking about service restoration timeline | technical_support | frustrated | medium | open | no | high | Hey, how long er will it take to fix my internet connection? | 0.15 | |||
single_000145 | I'm confused—can you explain again how to access my account online? | turn-ending | medium | direct_question | -1 | customer | none | none | none | neutral | confused—can you | phrase_level | none | none | Customer requesting clarification on account access | inquiry | confused | basic | open | no | medium | I'm confused—can you explain um again how to access my account online | 0.15 | |||
single_000146 | Um, could you please confirm the status of my order with account number 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | phrase_level | none | none | Customer inquiring about order status with account number provided | order_status_check | neutral | basic | open | no | medium | Um, could you please confirm the status of my order with account number 123456789? | 0.15 | |||
single_000147 | Hey, why hasn't my payment of $200 gone through yet? I called yesterday! | turn-ending | high | direct_question | -1 | customer | none | currency | informal | informal | none | none | none | none | Customer frustrated about delayed payment processing | payment_issue | frustrated | basic | open | no | high | Hey, why hasn't my payment of $200 gone through yet? I called yesterday! | 0.15 | |||
single_000148 | How do I reset my password for the online portal? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer requesting password reset assistance | account_access | confused | basic | open | no | medium | How do I reset my password I mean for the online portal? | 0.15 | |||
single_000149 | I mean, can you check the balance on my checking account? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | phrase_level | none | none | Customer asking for account balance clarification | balance_inquiry | neutral | basic | open | no | low | I mean, can you check the balance on my checking account? | 0.15 | |||
single_000150 | Can you confirm the due date for invoice number INV-4567? | turn-ending | high | direct_question | -1 | customer | none | custom_id | none | formal | none | none | none | none | Customer verifying invoice due date | billing_inquiry | neutral | intermediate | open | no | medium | Can you confirm the due date for invoice number INV-4567? | 0.15 | |||
single_000152 | How do I reset my password? I can't access my account. | turn-ending | high | direct_question | -1 | customer | none | none | contraction_used | informal | addition | none | none | none | Customer locked out of account requesting password reset | technical support | frustrated | low | open | no | high | How do I reset my password? I can't access my account. | 0.15 | |||
single_000153 | Can you check the status of service request SR-2023-0945? | turn-ending | high | direct_question | -1 | customer | none | custom_format | standard | neutral | none | none | none | none | Customer following up on service request status | service status check | neutral | moderate | pending | no | normal | Can you check the status of I mean service you know request SR-2023-0945? | 0.15 | |||
single_000154 | Was my payment of $1,200 processed on time last month? | turn-ending | high | direct_question | -1 | customer | none | currency_digits | standard | formal | none | none | none | none | Customer verifying payment processing status | payment confirmation | satisfied | low | resolved | no | normal | Was my payment of $1,200 processed on you know time last month? | 0.15 | |||
single_000155 | What's causing the 'Error 404' when I try to log in? | turn-ending | high | direct_question | -1 | customer | none | error_code | contraction_used | neutral | none | none | none | none | Customer reporting technical login error | technical support | confused | high | open | no | high | What's you know causing the 'Error 404' when I try to log in? | 0.15 | |||
single_000156 | Can you confirm if my account number 123-45-6789 is active? | turn-ending | high | direct_question | -1 | customer | none | phone_format | standard | neutral | question_particle | none | extended_confirmation | none | Customer inquiring about account status and verification. | account_inquiry | neutral | basic | open | no | low | Can you confirm if my account number 123-45-6789 is I mean active? | 0.15 | |||
single_000157 | I need to update my contact info—can you check if my phone number (555) 123-4567 is still correct? | turn-ending | high | direct_question | -1 | customer | none | phone_format | standard | neutral | discourse_connector | none | extended_confirmation | none | Customer requesting contact information verification. | account_update | neutral | basic | open | no | medium | I need to update my contact info—can you check if my phone number (555) 123-4567 is still you know correct? | 0.15 | |||
single_000158 | Could you let me know when my last payment of $200 was processed? | turn-ending | high | direct_question | -1 | customer | none | written_format | standard | formal | polite_request | none | none | none | Customer inquiring about payment processing timeline. | payment_inquiry | neutral | basic | open | no | low | Could you let me know when my last payment of $200 was processed? | 0.15 | |||
single_000159 | Why isn’t my bill showing up in the app? I’ve checked three times already! | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | emphatic_reiteration | none | none | none | Customer expressing frustration about missing bill information. | billing_issue | frustrated | intermediate | open | no | high | Why isn’t uh my bill showing like up in the app? I’ve I mean checked three times already! | 0.15 | |||
single_000160 | Can you send a technician to my office? My contact number is (555) 123-4567. | turn-ending | high | direct_question | -1 | customer | none | phone_format | standard | neutral | sequential_request | none | extended_confirmation | none | Customer requesting service appointment and providing contact information. | service_request | neutral | basic | open | no | medium | Can you send a technician to er my office? My contact like number is (555) 123-4567. | 0.15 | |||
single_000161 | Hey, can you tell me what my account balance is right now? | turn-ending | high | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer inquiring about account balance | account inquiry | neutral | low | open | no | low | Hey, can you tell you know me what my account balance er is right now? | 0.15 | |||
single_000162 | Why is my internet service still down after you said it'd be fixed? | turn-ending | high | direct_question | -1 | customer | none | none | formal | neutral | none | none | none | none | Customer reporting unresolved service outage | technical support | frustrated | medium | open | no | high | Why is my internet service still down after you said it'd be fixed? | 0.15 | |||
single_000163 | I need to know the status of my order #456789. When will it ship? | turn-ending | high | direct_question | -1 | customer | none | account_id | none | neutral | none | none | none | none | Customer checking order status | order inquiry | neutral | low | open | no | medium | I need too know the status of my order #456789. When will it ship? | 0.15 | |||
single_000164 | Can you explain why there's a $25 fee on my last statement? | turn-ending | high | direct_question | -1 | customer | none | currency | formal | neutral | none | none | none | none | Customer questioning unexpected billing fee | billing inquiry | confused | medium | open | no | medium | Can you explain why there's a $25 fee on my er last uh statement? | 0.15 | |||
single_000165 | So, how do I cancel my subscription? I don't need the service anymore. | turn-ending | high | direct_question | -1 | customer | none | none | informal | informal | initial_marker | none | none | none | Customer requesting service cancellation | service cancellation | neutral | low | open | no | low | So, how do like I cancel my um subscription? you know I don't need the service anymore. | 0.15 | |||
single_000166 | I’ve already checked my account twice, but can you confirm what my current balance is? | turn-ending | high | direct_question | -1 | customer | emphasis | none | neutral | neutral | but | none | none | none | Customer is inquiring about their account balance despite prior checks. | account inquiry | neutral | low | open | no | normal | I’ve already I mean checked my account twice, but can you confirm what my current balance is? | 0.15 | |||
single_000167 | Hey, I can’t log in again, so do you know how I can reset my password quickly? | turn-ending | medium | direct_question | -1 | customer | none | none | informal | neutral | so | none | none | none | Customer is experiencing login issues and seeking password reset guidance. | technical support | frustrated | moderate | open | no | elevated | Hey, I can’t log in again, so do you know how I can reset my password quickly? | 0.15 | |||
single_000168 | May I inquire about the status of my payment that was processed on the 15th of this month? | turn-ending | high | direct_question | -1 | customer | none | written | formal | formal | about | none | none | none | Customer is formally requesting payment status confirmation. | billing inquiry | neutral | low | open | no | normal | May I inquire about the status of my payment that like was processed on the 15th uh of this I mean month? | 0.15 | |||
single_000169 | Um, I was wondering if... actually, what steps do I need to take to update my billing address? | turn-ending | medium | direct_question | -1 | customer | none | none | neutral | neutral | actually | thought_restart | none | none | Customer is seeking guidance on updating billing address after a false start. | account update | confused | moderate | open | no | normal | Um, I was wondering if... actually, what um steps do I need to take to update my billing address? | 0.15 | |||
single_000170 | I called from the number 555-123-4567, but my call wasn’t logged. Can you check if there’s a record of this? | turn-ending | high | direct_question | -1 | customer | none | phone | neutral | neutral | but | none | none | none | Customer is reporting a missed call log entry and providing contact details. | service issue | frustrated | low | open | no | elevated | I called from the number 555-123-4567, but my call wasn’t logged. Can you check if I mean there’s a record of this | 0.15 | |||
single_000171 | I was wondering if you could tell me when my next bill is due for account number 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | formal | elaboration_marker | phrase_level | none | none | Customer inquiring about billing schedule | billing inquiry | neutral | low | open | no | normal | I was wondering if you could tell me when my next bill is due for account number 123456789? | 0.15 | |||
single_000172 | In other words, I'm trying to set up automatic payments. Can you walk me through the process for my account? | turn-ending | high | direct_question | -1 | customer | none | written | standard | neutral | elaboration_marker | phrase_level | none | none | Customer asking about setting up automatic payments | account setup | confused | medium | open | no | normal | In other like words, I'm uh trying to you know set up automatic payments. Can you walk I mean me through the process for my account? | 0.15 | |||
single_000173 | I can't seem to get my payment processed. When can you fix this issue? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | none | Customer frustrated with payment processing issue | payment issue | frustrated | medium | unresolved | no | high | I can't seem to get my payment processed. When can you like fix this issue? | 0.15 | |||
single_000174 | Hey, quick question—how do I update my address on file for my account? | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | none | none | none | none | Customer informally asking to update address | account update | neutral | low | open | no | normal | Hey quick question—how do I mean I update I mean my er address on file for like my account? | 0.15 | |||
single_000175 | Well, I was just checking if there are any fees associated with my account number 987654321? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | elaboration_marker | phrase_level | none | none | Customer inquiring about account fees | fee inquiry | neutral | low | open | no | normal | Well, I was just checking if there are any fees associated with my account number 987654321? | 0.15 | |||
single_000176 | What is my current account balance for account number 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer inquires about their account balance. | account_balance_inquiry | neutral | basic | open | no | low | What is my current account balance for account number 123456789? | 0.15 | |||
single_000177 | First, I tried changing my password online, but it didn't work. What should I do next? | turn-ending | high | direct_question | -1 | customer | none | none | informal | neutral | sequence_marker | none | none | none | Customer attempts to resolve password reset issue. | password_reset | frustrated | intermediate | unresolved | no | medium | First, I tried changing my password online, but it uh didn't work. What should I do next? | 0.15 | |||
single_000178 | Can you confirm the status of my payment with reference number ABCD1234? | turn-ending | high | direct_question | -1 | customer | none | alphanumeric | none | neutral | none | none | none | none | Customer checks payment status. | payment_status_inquiry | neutral | basic | pending | no | low | Can you confirm the status of my payment with reference number ABCD1234? | 0.15 | |||
single_000179 | After submitting the form, how long does it take for my order to be processed? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | sequence_marker | none | none | none | Customer inquires about order processing time. | order_status_inquiry | confused | basic | open | no | low | After submitting the form, how long does it take for my order to be processed? | 0.15 | |||
single_000180 | How can I update my billing address through the mobile app? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer seeks to update billing address. | account_update | neutral | intermediate | open | no | low | How can I update my billing address through the mobile app? | 0.15 | |||
single_000181 | What's my current account balance for account number 1234-5678-9012? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | minimal | none | Customer inquiring about account balance | balance_inquiry | neutral | basic | open | unknown | normal | What's my current account balance for account number 1234-5678-9012? | 0.15 | |||
single_000182 | How do I reset my password for BankSecure? I can't log in. | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | none | none | minimal | none | Password reset request | technical_support | neutral | basic | open | no | normal | How do I reset my password for BankSecure? I can't log in. | 0.15 | |||
single_000183 | Can you confirm the status of my payment with ID 987654321? | turn-ending | medium | direct_question | -1 | customer | none | digits | standard | formal | none | none | none | none | Payment status inquiry | payment_issue | frustrated | intermediate | pending | no | high | Can you confirm the status of er my payment with ID 987654321? | 0.15 | |||
single_000184 | Is the mobile app down for everyone right now or just me? | turn-ending | high | direct_question | -1 | customer | none | none | contracted | informal | none | none | minimal | none | Service outage inquiry | service_issue | concerned | basic | open | no | normal | Is the mobile app down for everyone right now or just me? | 0.15 | |||
single_000185 | When will my order #789012 be shipped out? | turn-ending | high | direct_question | -1 | customer | none | written | standard | neutral | none | none | minimal | none | Order status inquiry | order_tracking | neutral | basic | pending | unknown | normal | When will my order #789012 be shipped out? | 0.15 | |||
single_000186 | Could you please check the balance for account number 123456789? | turn-ending | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer is inquiring about account balance. | Inquiry | Neutral | Low | Open | No | Low | Could you please check the balance for account number 123456789? | 0.15 | ||||
single_000187 | Um, I think I need to reset my password... Actually, how do I reset my password? | turn-ending | direct_question | -1 | customer | none | none | none | neutral | Actually | thought_restart | minimal | none | Customer is seeking help with password reset. | Technical Support | Confused | Low | Open | No | Medium | Um, I think I need to reset my password... Actually, uh how do I reset my password? | 0.15 | ||||
single_000188 | Hey, can you tell me when my last payment went through? The reference number is 987654321. | turn-ending | direct_question | -1 | customer | none | digits | informal | informal | none | none | none | none | Customer is inquiring about payment status. | Inquiry | Neutral | Medium | Open | No | Low | Hey, can you tell me when my last payment went through uh The reference number is 987654321. | 0.15 | ||||
single_000189 | Why hasn't my payment of $200 been processed yet? My account shows it's still pending! | turn-ending | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer is inquiring about a pending payment. | Complaint | Frustrated | Medium | Open | No | High | Why hasn't my payment of $200 been processed yet? My account shows it's still pending! | 0.15 | ||||
single_000190 | I, uh, I wanted to check if my application was approved... Oh wait, can you check the status of my application? | turn-ending | direct_question | -1 | customer | none | none | none | neutral | Oh wait | thought_restart | minimal | none | Customer is inquiring about application status. | Inquiry | Anxious | Medium | Open | No | Medium | I, uh, I wanted to check if my application was approved... Oh wait, can you check the status of like my application? | 0.15 | ||||
single_000191 | My bill shows a charge for $75, but my account number 1234-5678 only has a $50 service fee. Can you explain this discrepancy? | turn-ending | high | problem_statement | -1 | customer | none | mixed | none | formal | contrast_setup | none | none | none | Billing discrepancy between listed charge and account records | billing_inquiry | neutral | low | open | no | normal | My bill shows a charge for $75, but my account number 1234-5678 only has a $50 service fee. Can you explain you know this discrepancy? | 0.15 | |||
single_000192 | This is so frustrating—my Wi-Fi keeps dropping every 10 minutes. I've tried restarting the router, but it doesn't help. What's going on? | turn-ending | high | problem_statement | -1 | customer | none | digits | none | informal | contrast_setup | none | none | none | Recurring Wi-Fi disconnection issue | technical_support | frustrated | medium | open | no | high | This is so frustrating—my Wi-Fi er keeps dropping every 10 minutes. I've tried restarting the router, but it doesn't you know help. What's going on? | 0.15 | |||
single_000193 | I followed the instructions on the website, but my password still isn't accepted. However, I'm certain I entered it correctly. Is there a system error? | turn-ending | high | problem_statement | -1 | customer | none | none | none | neutral | contrast_setup | none | none | none | Password authentication failure despite correct entry | account_access_issue | confused | low | open | no | normal | I um followed the instructions on the website, but my password still isn't accepted. um However, I'm certain I entered it correctly. uh Is there a like system error? | 0.15 | |||
single_000194 | The charges for months 3, 4, and 5 are correct, but months 6 and 7 show double the expected amount. My account ID is 9876-5432. Can you look into this? | turn-ending | high | problem_statement | -1 | customer | none | mixed | none | neutral | contrast_setup | none | none | none | Billing overcharge for recent months | billing_inquiry | neutral | low | open | no | normal | The charges for months 3, 4, and 5 are like correct, but months 6 and 7 show double the expected amount. My account er ID is 9876-5432. Can you look into this? | 0.15 | |||
single_000195 | I tried to reset my password three times using the link, but each attempt failed. My username is john_doe. How can I resolve this? | turn-ending | high | problem_statement | -1 | customer | none | digits | none | neutral | none | none | none | none | Password reset link not working | account_access_issue | neutral | low | open | no | normal | I you know tried to reset my password three like times er using the link, but each attempt failed. My username is john_doe. How can I resolve this? | 0.15 | |||
single_000196 | I have noticed an unauthorized charge of $150.00 on my account ending in 4587 from last Tuesday. Could you please investigate this immediately? | turn-ending | high | problem_statement | -1 | customer | none | digits | none | formal | none | none | minimal | none | Customer reporting unauthorized transaction | billing_issue | concerned | low | open | no | high | I have noticed an unauthorized charge of $150.00 on my account ending in 4587 from last Tuesday. Could you please you know investigate this like immediately? | 0.15 | |||
single_000197 | The internet connection at my office has been completely down since 8 AM this morning. We can't access any internal systems or client portals. | turn-ending | high | problem_statement | -1 | customer | none | time_digits | none | neutral | circumstantial | none | none | none | Business customer reporting network outage | service_outage | frustrated | moderate | open | no | high | The internet connection at you know my office has been completely down since 8 AM this morning. We can't access any internal systems or client portals. | 0.15 | |||
single_000198 | I'm unable to reset my password for the online portal even after following the email verification process three times. The system keeps giving me error code 403-22. | turn-ending | high | problem_statement | -1 | customer | numeric_repetition | error_code | standard | neutral | even_after | none | minimal | none | Customer experiencing authentication issues | login_problem | confused | moderate | open | no | medium | I'm unable to reset my password for the online portal even after following the email verification process three times. The system keeps giving me error code 403-22. | 0.15 | |||
single_000199 | The shipment for order #9876234 was delivered to 123 Maple Street instead of our main warehouse at 456 Oak Avenue. This needs to be corrected as soon as possible. | turn-ending | high | problem_statement | -1 | customer | none | order_number | none | formal | this_needs | none | minimal | none | Customer reporting delivery error | shipping_issue | neutral | low | open | no | medium | The shipment for order #9876234 was delivered to 123 Maple Street instead of our main warehouse at 456 like Oak Avenue. This needs to be corrected as soon as possible. | 0.15 | |||
single_000200 | My scheduled payment of $450.00 through reference number 789456 was not processed on the 15th as agreed. I need confirmation if this will be rectified by close of business tomorrow. | turn-ending | high | problem_statement | -1 | customer | none | digits_reference | none | formal | as_agreed | none | minimal | none | Customer disputing failed payment | payment_issue | concerned | low | open | no | high | My scheduled payment of $450.00 through reference number 789456 you know was not processed on the uh 15th as agreed. I need confirmation if this er will er be rectified I mean buy close of business tomorrow. | 0.15 | |||
single_000201 | I can't log into my account. | turn-ending | high | problem_statement | -1 | customer | none | none | standard | neutral | none | none | none | none | Customer unable to access their online account | account_access | neutral | low | open | no | medium | I can't log into my account. | 0.15 | |||
single_000202 | Um, I don't think the service fee on my April bill is accurate. | turn-ending | medium | problem_statement | -1 | customer | none | written | standard | neutral | um | word_level | none | none | Customer disputes a billing charge | billing_inquiry | frustrated | low | open | no | high | Um, I don't think the service fee on my April bill is accurate. | 0.15 | |||
single_000203 | The product ID 45A-9021 has a crack on the screen. | turn-ending | high | problem_statement | -1 | customer | none | alphanumeric | none | neutral | none | none | none | none | Customer reports product defect | product_complaint | neutral | medium | open | no | medium | The product ID 45A-9021 has a crack on the er screen. | 0.15 | |||
single_000204 | I... I haven't been able to access my account since yesterday. | turn-ending | medium | problem_statement | -1 | customer | none | none | standard | formal | none | word_level | none | none | Customer unable to access account for 24 hours | account_access | concerned | low | open | no | high | I... I haven't been able to access my account you know since yesterday. | 0.15 | |||
single_000205 | My router keeps disconnecting every 2 hours. | turn-ending | high | problem_statement | -1 | customer | none | digit | none | neutral | none | none | none | none | Customer reports intermittent internet connectivity | technical_support | neutral | medium | open | no | medium | My router keeps disconnecting every 2 hours. | 0.15 | |||
single_000206 | So, basically, my phone's been acting up all day, and I can't get it fixed. What's the deal here? | turn-ending | high | problem_statement | -1 | customer | none | none | informal | informal | conclusion_marker | none | minimal | none | Customer reports smartphone malfunction preventing troubleshooting | technical_support | frustrated | low | active | no | medium | So, basically, my phone's been acting up all day, er and I can't get it fixed. What's the deal here? | 0.15 | |||
single_000207 | I tried calling support earlier, but the line was busy. Anyway, I need help with my password reset because I can't access my email. | turn-ending | high | problem_statement | -1 | customer | none | none | informal | informal | conclusion_marker | none | minimal | none | Customer unable to reset password due to previous call failures | account_support | impatient | low | active | yes | low | I tried calling you know support earlier, but the line was busy. er Anyway, I need help with my password reset because I can't access my email. | 0.15 | |||
single_000208 | I have noticed an unauthorized charge of $150.00 on my monthly statement dated March 12th. Could you please investigate this matter? | turn-ending | high | problem_statement | -1 | customer | none | currency_written | formal | formal | request_marker | none | polite_request | none | Customer disputes specific charge on billing statement | billing_inquiry | concerned | low | active | no | high | I have noticed an unauthorized charge like of $150.00 on my monthly statement dated March 12th. Could you uh please investigate this matter? | 0.15 | |||
single_000209 | This app keeps crashing every time I try to make a payment! I've tried reinstalling it, but it's still not working. What do I do now? | turn-ending | high | problem_statement | -1 | customer | repetition_for_emphasis | none | neutral | neutral | problem_escalation | none | direct_question | none | Customer reports persistent app crash during payment transactions | technical_support | frustrated | medium | active | no | high | This app keeps crashing every time I try to make a payment! I've tried reinstalling it but it's still not like working. What do I do now? | 0.15 | |||
single_000210 | The error code 404 appears whenever I attempt to access my account dashboard. Have you encountered this issue before? | turn-ending | high | problem_statement | -1 | customer | none | error_code | formal | neutral | information_request | none | direct_question | none | Customer experiences persistent dashboard access error | technical_support | neutral | high | active | no | medium | The error code 404 appears whenever I attempt to access my account dashboard. Have you encountered like this issue before? | 0.15 |
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