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value | confidence stringclasses 6
values | dialog_act stringclasses 22
values | conversation_type stringclasses 8
values | conversation_id stringclasses 25
values | turn_number int32 -1 6 | previous_context stringclasses 92
values | speaker stringclasses 6
values | linguistic_repetition_type stringclasses 36
values | linguistic_number_format stringclasses 62
values | linguistic_contraction_style stringclasses 23
values | linguistic_formality stringclasses 11
values | linguistic_discourse_marker stringlengths 2 34 | linguistic_false_start_type stringclasses 39
values | linguistic_backchannel_type stringclasses 58
values | linguistic_language_barrier stringclasses 9
values | context_context_description stringlengths 19 88 | context_call_type stringlengths 5 29 | context_emotional_state stringclasses 18
values | context_technical_level stringclasses 11
values | context_issue_status stringclasses 19
values | context_multi_issue stringclasses 6
values | context_urgency stringclasses 7
values | text_with_artifacts stringlengths 27 4.48k | noise_level float64 0.15 0.15 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000205 | You can reach me at (555) 123-4567 if you need more details. | turn-ending | high | information_provision | -1 | customer | none | phone | formal | formal | please_note | none | understood | none | Providing contact information | contact_info | satisfied | low | resolved | none | low | You can uh reach me at (555) 123-4567 if you uh need more details. | 0.15 | |||
single_000206 | Um, I think my account number is... let me check... 789012. | turn-ending | high | information_provision | -1 | customer | none | digit | none | neutral | none | phrase_level | none | none | Customer provides account number to resolve billing issue. | inquiry | neutral | low | open | no | medium | Um, I think my account number is... let me check... 789012. | 0.15 | |||
single_000207 | I paid the bill on the fifteenth of last month, so the payment should be processed by now. | turn-ending | medium | information_provision | -1 | customer | none | written | none | formal | so | none | none | none | Customer confirms payment date to verify transaction status. | inquiry | satisfied | low | resolved | no | low | I paid the bill on the fifteenth of last month, so the um payment should uh be processed buy now. | 0.15 | |||
single_000208 | The system keeps displaying error code 500 whenever I try to access my account. | turn-ending | high | information_provision | -1 | customer | none | digit | none | neutral | whenever | none | none | none | Customer reports recurring technical error during account access. | support | frustrated | high | open | no | high | The you know system keeps displaying error code 500 whenever I try too access uh my you know account. | 0.15 | |||
single_000209 | They said to call 555-8901, but I’m not sure if that’s the right number. | turn-ending | low | information_provision | -1 | customer | none | phone | contraction | informal | but | phrase_level | none | none | Customer shares contact number with hesitation. | inquiry | confused | low | open | no | medium | They said too call 555-8901, but I’m not sure I mean if that’s the right I mean number. | 0.15 | |||
single_000210 | The transaction ID is TX1234... wait, no, TX1235—can you check that one? | turn-ending | medium | information_provision | -1 | customer | none | alphanumeric | none | neutral | wait | phrase_level | question | none | Customer provides corrected transaction ID for verification. | support | confused | medium | open | no | medium | The transaction ID is TX1234... wait, no, TX1235—can you check that one? | 0.15 | |||
single_000211 | Um, I-I think the... the account number is 123-456-7890. | turn-ending | high | information_provision | -1 | customer | stuttering | phone_format | neutral | neutral | Um | word_level | none | none | Customer provides account number with hesitation | account_verification | neutral | basic | open | no | low | Um, I-I think the the account number is 123-456-7890 | 0.15 | |||
single_000212 | Uh, the... the confirmation number is 555-555-5555, I think. | turn-ending | medium | information_provision | -1 | customer | stuttering | phone_format | neutral | neutral | Uh | word_level | none | none | Customer shares payment confirmation number with uncertainty | payment_inquiry | frustrated | basic | open | no | medium | Uh, the... the confirmation number is 555-555-5555, I think. | 0.15 | |||
single_000213 | My reference number is one thousand two hundred thirty-four. | turn-ending | high | information_provision | -1 | customer | none | written | formal | formal | none | none | none | none | Customer provides formal reference number | service_request | satisfied | medium | resolved | no | low | My reference number is one thousand to hundred thirty-four. | 0.15 | |||
single_000214 | The, uh, the payment was processed on... on the fifth of this month. | turn-ending | medium | information_provision | -1 | customer | stuttering | date | neutral | neutral | The | phrase_level | none | none | Customer confirms payment date with hesitation | payment_confirmation | neutral | basic | open | no | low | The, uh, the payment was processed you know on... on the fifth of this month. | 0.15 | |||
single_000215 | Hey, my number’s like 555-555-5555, yeah? | turn-ending | high | information_provision | -1 | customer | none | phone_format | informal | informal | Hey | none | none | none | Customer shares contact number casually | account_update | neutral | basic | open | no | low | Hey, my number’s like 555-555-5555, yeah? | 0.15 | |||
single_000216 | Um, I think I need to clarify, my account number is 789012, and I haven't received the confirmation email yet. | turn-ending | high | information_provision | -1 | customer | false_start | digits | informal | neutral | sequence_marker | self_correction | none | none | Customer providing account details and follow-up issue | customer_service | confused | low | open | yes | medium | Um, I think I need you know to clarify, my account number is 789012, and I I mean haven't er received the confirmation email yet. | 0.15 | |||
single_000217 | So, first, the login page keeps freezing, and then when it loads, the error message says 'Server Error 500'. | turn-ending | high | information_provision | -1 | customer | false_start | error_code | informal | neutral | sequence_marker | repetition | none | none | Technical support for login issues | technical_support | frustrated | high | open | yes | high | So, first, the login page keeps um freezing, um and then when it loads, you know the error message says 'Server Error 500'. | 0.15 | |||
single_000218 | I just made the payment, and then I checked the order status, which is order number four hundred fifty-six, and there's no update. | turn-ending | high | information_provision | -1 | customer | none | written | informal | neutral | sequence_marker | none | none | none | Payment confirmation and order status inquiry | customer_service | neutral | medium | pending | no | low | I just made the payment, and then I checked the order status, which is order number four hundred fifty-six, and there's no update. | 0.15 | |||
single_000219 | Oh, right, the tracking number is TN123456789, and, uh, the package was supposed to arrive yesterday but hasn't shown up yet. | turn-ending | high | information_provision | -1 | customer | false_start | alphanumeric | informal | informal | sequence_marker | filler | none | none | Shipping delay inquiry with tracking details | customer_service | frustrated | low | open | yes | medium | Oh, right, the uh tracking number you know is TN123456789, and, uh, the package was I mean supposed to arrive yesterday but hasn't shown up yet. | 0.15 | |||
single_000220 | The invoice number is 987654, and the payment was processed through the online portal, so there should be a record of it. | turn-ending | high | information_provision | -1 | customer | none | digits | formal | formal | sequence_marker | none | none | none | Payment verification and record confirmation | customer_service | neutral | medium | resolved | no | low | The invoice number is 987654, and the payment was processed through the online er portal, so there should be a record of it. | 0.15 | |||
single_000221 | I've successfully submitted the form and confirmed the payment details. | turn-ending | high | completion_signal | -1 | customer | none | none | none | formal | sequence_marker | none | none | none | Customer confirms form submission and payment confirmation | technical_support | neutral | high | resolved | single | normal | I've successfully submitted the form and confirmed uh the payment details. | 0.15 | |||
single_000222 | The system processed my request, and I received the confirmation email. | turn-ending | high | completion_signal | -1 | customer | none | digits | neutral | neutral | sequence_marker | none | acknowledgment | none | Customer confirms email receipt after processing | technical_support | satisfied | medium | resolved | single | normal | The system processed my request, and I received the confirmation email. | 0.15 | |||
single_000223 | Yeah, I finally got it to work after trying three times. All set! | turn-ending | high | completion_signal | -1 | customer | none | digits | informal | informal | none | none | filler | none | Customer confirms resolution after multiple attempts | technical_support | frustrated | low | resolved | single | high | Yeah, I you know finally got it to work after trying three times. All set! | 0.15 | |||
single_000224 | The 25th transaction in the report is now finalized and archived. | turn-ending | high | completion_signal | -1 | customer | none | written | none | formal | contrast_marker | none | none | none | Customer confirms archival of specific transaction | account_inquiry | neutral | high | resolved | single | normal | The 25th transaction in the report is now um finalized and archived. | 0.15 | |||
single_000225 | I’ve updated my contact information and verified the changes. | turn-ending | high | completion_signal | -1 | customer | none | none | none | neutral | none | none | acknowledgment | none | Customer confirms contact info update | account_management | satisfied | medium | resolved | single | normal | I’ve updated my contact information and verified the changes. | 0.15 | |||
single_000226 | Well, I've successfully submitted the form using account ID twelve thousand three hundred and forty-five. Let me know if anything else is needed. | turn-ending | high | completion_signal | -1 | customer | none | written | formal | formal | Well, | none | none | none | Customer confirming form submission with account details | account inquiry | neutral | basic | resolved | single | normal | Well, I've um successfully submitted the form using account ID twelve thousand three hundred and forty-five. Let me know uh if anything else is needed. | 0.15 | |||
single_000227 | Yeah, I entered all the payment info for order #456789. Should be all set! | turn-ending | high | completion_signal | -1 | customer | none | digits | informal | informal | you know? | none | affirmative | none | Customer confirming payment details | payment processing | satisfied | medium | resolved | single | low | Yeah, I entered all the payment info for order #456789. Should I mean be all set! | 0.15 | |||
single_000228 | Alright, I've completed the troubleshooting steps for error code 0x80070057. Let me know if further action is required. | turn-ending | high | completion_signal | -1 | customer | none | hexadecimal | neutral | neutral | Alright, | none | none | none | Customer reporting technical resolution | technical support | frustrated | high | resolved | single | high | Alright, I've completed the troubleshooting steps for error code 0x80070057. Let me know if further action is um required. | 0.15 | |||
single_000229 | I think... I mean... I've filled out all the required fields for account 987654321. Is there anything missing? | turn-ending | high | completion_signal | -1 | customer | self-correction | digits | neutral | neutral | I think... | verbalized_thought | question | none | Customer seeking confirmation on account setup | account setup | confused | basic | pending_confirmation | single | normal | I think... I mean... I've filled out all the required fields for account 987654321. Is their you know anything missing? | 0.15 | |||
single_000230 | In any case, I've processed the return request for reference number TWO THOUSAND NINE HUNDRED EIGHTY-SEVEN. Expect a confirmation email shortly. | turn-ending | high | completion_signal | -1 | customer | none | written | formal | formal | In any case, | none | none | none | Customer confirming return processing | return processing | satisfied | low | in_progress | single | normal | In any case, I've processed the uh return request for reference number TWO THOUSAND NINE HUNDRED EIGHTY-SEVEN. Expect a confirmation email shortly. | 0.15 | |||
single_000231 | I've... I think that's all the information needed. The system shows the status as complete. | turn-ending | high | completion_signal | -1 | customer | none | none | none | neutral | that's all | word_level | none | none | Customer completing a form submission | technical support | neutral | moderate | resolved | no | medium | I've... I think that's all the information needed. The system shows the status as complete. | 0.15 | |||
single_000232 | I, uh, I've submitted the form. You should receive it now. | turn-ending | high | completion_signal | -1 | customer | none | none | none | neutral | you should | word_level | none | none | Customer submitting a form | account management | satisfied | low | resolved | no | low | I, uh, I've submitted the form. You should receive it now. | 0.15 | |||
single_000233 | The verification process has been finalized. No further action is required from my side. | turn-ending | high | completion_signal | -1 | customer | none | none | none | formal | no further | none | none | none | Customer confirming verification completion | identity verification | neutral | high | resolved | no | high | The I mean verification process has like been finalized. No further action is required you know from my side. | 0.15 | |||
single_000234 | Yup, all set! The file is uploaded. No more steps from my side. | turn-ending | high | completion_signal | -1 | customer | none | none | yes | informal | no more | none | uh-huh | none | Customer confirming file upload | technical support | satisfied | low | resolved | no | low | Yup, all um set! The file is uploaded. No more steps from my side. | 0.15 | |||
single_000235 | I can't figure this out anymore, but I'll stop here. The error keeps popping up. | turn-ending | medium | completion_signal | -1 | customer | none | none | i'm | neutral | but | none | uh-huh | none | Customer abandoning unresolved technical issue | technical support | frustrated | high | open | no | high | I can't figure this out anymore, but like I'll stop here. The error keeps popping up. | 0.15 | |||
single_000236 | I have successfully submitted the form as instructed. | turn-ending | high | completion_signal | -1 | customer | none | none | none | formal | none | none | none | none | Customer confirms form submission during account setup. | account setup | neutral | basic | resolved | single | low | I have successfully submitted the form I mean as instructed. | 0.15 | |||
single_000237 | Actually, let me confirm—uh, I think I've completed all the steps properly. | turn-ending | medium | completion_signal | -1 | customer | none | none | standard | neutral | setup_phrase | thought_restart | none | none | Customer verifies completion of technical setup steps. | technical support | neutral | intermediate | resolved | single | medium | Actually, let me confirm—uh, I think I've completed all the steps properly. | 0.15 | |||
single_000238 | Hmm, wait—I mean, I've entered the correct account ID, 1234ABCD, into the portal. | turn-ending | high | completion_signal | -1 | customer | none | account_id | standard | neutral | setup_phrase | thought_restart | none | none | Customer confirms account ID entry during billing inquiry. | billing inquiry | frustrated | intermediate | resolved | single | medium | Hmm, wait—I mean, I've entered the correct account ID, 1234ABCD, into the portal. | 0.15 | |||
single_000239 | Yeah, I just finished downloading the app. It's all set! | turn-ending | high | completion_signal | -1 | customer | none | none | standard | informal | none | none | none | none | Customer confirms app installation completion. | software support | satisfied | basic | resolved | single | low | Yeah, I just um finished downloading the app. It's all set! | 0.15 | |||
single_000240 | I think the transaction ID 987654321 has been processed correctly. | turn-ending | medium | completion_signal | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer checks transaction status during payment inquiry. | payment inquiry | confused | intermediate | open | single | medium | I think the transaction ID 987654321 has been processed I mean correctly. | 0.15 | |||
single_000241 | I, uh, I think I've, um, successfully reset my password using the account ID 1234ABCD. The system confirmed the change. | turn-ending | high | completion_signal | -1 | customer | none | written | none | formal | none | phrase_level | none | none | Password reset confirmation | technical_support | satisfied | medium | resolved | no | normal | I, uh, I think I've, I mean um, successfully reset my password using er the account ID 1234ABCD. The system confirmed the change. | 0.15 | |||
single_000242 | So, um, the software update has been completed, and I, uh, received a confirmation email with the reference number 987654321. | turn-ending | medium | completion_signal | -1 | customer | none | digits | none | neutral | so | phrase_level | none | none | Software update confirmation | technical_support | neutral | high | resolved | no | normal | So, um, the software update has been completed, and I, uh, received a confirmation email with the reference number 987654321. | 0.15 | |||
single_000243 | Yeah, I filled out the form and hit submit. Everything looks good to go! | turn-ending | high | completion_signal | -1 | customer | none | none | informal | informal | well | none | none | none | Form submission confirmation | general_inquiry | frustrated | low | resolved | no | low | Yeah, I filled out the form and hit submit. Everything looks good to go! | 0.15 | |||
single_000244 | Well, I guess the payment went through since I see the transaction ID TXN-456789 in my account. No errors this time. | turn-ending | medium | completion_signal | -1 | customer | none | written | none | neutral | well | phrase_level | none | none | Payment confirmation | billing_inquiry | confused | medium | resolved | yes | high | Well, um I guess the er payment went through since I see the er transaction ID TXN-456789 in my account. No errors this time. | 0.15 | |||
single_000245 | The system has processed my request, and the order number 789012 is now marked as completed in the database. | turn-ending | high | completion_signal | -1 | customer | none | digits | none | formal | none | none | none | none | Order status confirmation | order_inquiry | satisfied | high | resolved | no | normal | The system has processed my request, and the order number 789012 is er now marked as completed in the database. | 0.15 | |||
single_000246 | I've submitted my account ID 123456789. Also, is there anything else you need from me?","label": "Account submission confirmation","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "account_id","contraction_style": "standard","formality": "formal","d... | turn-ending | high | completion_signal | -1 | customer | none | digits | standard | neutral | none | none | extended_confirmation | none | Customer confirming technical setup | technical support | neutral | high | resolved | no | high | I've submitted my account ID 123456789. Also, is there anything else you need from me?","label": "Account submission confirmation","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "account_id","contraction_style": "standard","formality": "formal","d... | 0.15 | |||
single_000247 | I've completed the payment for account ID 987654321. In addition, could you confirm the details? | turn-ending | high | completion_signal | -1 | customer | none | account_id | standard | formal | addition_signal | none | extended_confirmation | none | Customer confirming payment completion | billing inquiry | satisfied | high | resolved | no | normal | I've um completed the payment for account ID 987654321. In addition, could you confirm the details? | 0.15 | |||
single_000248 | I'm all set. The total was three hundred dollars. | turn-ending | medium | completion_signal | -1 | customer | none | written | standard | informal | none | none | none | none | Customer confirming transaction amount | payment processing | satisfied | low | resolved | no | normal | I'm all um set. The total was three hundred dollars. | 0.15 | |||
single_000249 | Well, I've entered all the required details for account number 987654321. Let me know if there's anything else you need! | turn-ending | high | completion_signal | -1 | customer | none | account_id | formal | formal | Well, | none | extended_confirmation | none | Submitting account information | Account Inquiry | neutral | medium | resolved | no | normal | Well, I've entered all the required uh details for I mean account er number 987654321. Let me know if there's anything else you need! | 0.15 | |||
single_000250 | So, I think that's everything sorted. The file download finished at 3:45 PM. You don't need anything else, right? | turn-ending | high | completion_signal | -1 | customer | none | time | informal | neutral | So, | none | extended_confirmation | none | Confirming download completion | Technical Support | satisfied | low | resolved | no | normal | So, I think that's everything sorted. The file download finished at 3:45 PM. You don't need anything else, right? | 0.15 | |||
single_000251 | I've completed the security verification process. The system shows my two-factor authentication is now active. | turn-ending | high | completion_signal | -1 | customer | none | none | neutral | formal | none | none | none | none | Security protocol confirmation | Security Verification | neutral | high | resolved | no | high | I've completed the security verification um process. The system shows my two-factor authentication is now active. | 0.15 | |||
single_000252 | Okay, I've gone through all the steps for order #2023XYZ. Should I expect a confirmation email any minute now? | turn-ending | high | completion_signal | -1 | customer | none | order_number | neutral | neutral | Okay, | none | extended_confirmation | none | Order processing confirmation | Order Status | confused | medium | pending | no | normal | Okay, I've gone through all the steps I mean for order #2023XYZ. Should I expect a confirmation email um any er minute now? | 0.15 | |||
single_000253 | I just finished resetting my password using the 800-555-1234 number you provided. Let me know if there's a next step! | turn-ending | high | completion_signal | -1 | customer | none | phone_number | informal | informal | none | none | none | none | Password reset confirmation | Account Recovery | frustrated | low | resolved | no | high | I just finished resetting my password using the 800-555-1234 number you provided. Let me know if there's a next step! | 0.15 | |||
single_000254 | I've added the payment method and also, uh, double-checked the billing address. Is that all correct?","label": "completion_signal","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "none","contraction_style": "none","formality": "neutral","discourse_... | turn-ending | high | completion_signal | -1 | customer | none | none | none | neutral | addition_signal | phrase_level | extended_confirmation | none | Customer confirming software update and diagnostics | technical_support | satisfied | medium | resolved | single | normal | I've added er the payment method and also, uh, double-checked uh the billing address. Is that all correct?","label": "completion_signal","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "none","contraction_style": "none","formality": "neutral","disc... | 0.15 | |||
single_000255 | The firewall settings were adjusted, and I configured the ports properly. That should complete the setup. | turn-ending | medium | completion_signal | -1 | customer | none | digits | none | formal | none | none | none | none | Customer confirming network configuration | technical_support | neutral | high | resolved | single | high | The firewall settings were adjusted, and I configured the ports properly. That should complete the setup. | 0.15 | |||
single_000256 | I called the support line at 800-555-1234 and spoke with an agent. The issue is resolved now. | turn-ending | high | completion_signal | -1 | customer | none | phone_number | none | neutral | none | none | none | none | Customer confirming resolution after agent interaction | general_inquiry | satisfied | low | resolved | single | normal | I called the support line at 800-555-1234 and spoke with an agent. The issue is resolved now. | 0.15 | |||
single_000257 | I submitted the form with account ID twelve-thousand-three-hundred-forty-five. Everything seems processed. | turn-ending | medium | completion_signal | -1 | customer | none | written | none | formal | none | none | none | none | Customer confirming account ID submission | account_issue | neutral | medium | resolved | single | normal | I submitted the form with account ID twelve-thousand-three-hundred-forty-five. Everything seems er processed. | 0.15 | |||
single_000258 | I have submitted all required documents. The reference number is REF-123456. Please proceed. | turn-ending | high | completion_signal | -1 | customer | none | written | none | formal | none | none | none | none | Customer submitting documents for account setup | account_setup | neutral | low | resolved | no | normal | I have submitted uh all required documents. The reference number is REF-123456. er Please proceed. | 0.15 | |||
single_000259 | I have completed the registration process. My phone number is 555-123-4567. Is there anything else? | turn-ending | high | completion_signal | -1 | customer | none | phone_format | none | neutral | question | none | confirmation | non_native_speaker | Non-native speaker finalizing account registration | registration | neutral | low | resolved | no | normal | I have completed the registration process. My phone number is 555-123-4567. Is there anything else? | 0.15 | |||
single_000260 | The system has completed the backup process for account 789012. All data is up to date. | turn-ending | high | completion_signal | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer confirming technical process completion | technical_support | satisfied | high | resolved | no | normal | The system has completed the backup process for like account 789012. All data is up to date. | 0.15 | |||
single_000261 | I have transferred the payment amount of $200. My contact number is (123) 456-7890. Please confirm. | turn-ending | high | completion_signal | -1 | customer | none | phone_format | none | neutral | request | none | confirmation | non_native_speaker | Non-native speaker confirming payment completion | payment_confirmation | satisfied | medium | resolved | no | normal | I have transferred the payment um amount of $200. My contact number is (123) 456-7890. Please confirm. | 0.15 | |||
single_000262 | I got it working! No more errors. You can hang up now. | turn-ending | high | completion_signal | -1 | customer | none | none | informal | informal | exclamation | none | closure | none | Customer ending call after technical resolution | technical_support | satisfied | medium | resolved | no | normal | I got it working! No more errors. You can hang up now. | 0.15 | |||
single_000263 | However, I've submitted the account ID 123456789, and the system is still showing an error. | turn-ending | high | completion_signal | -1 | customer | none | account_id | informal | formal | contrast_setup | none | none | none | Customer reports ongoing system error after submitting account ID | technical_support | frustrated | moderate | unresolved | no | medium | However, I've submitted the account ID 123456789, and the system is still showing an error. | 0.15 | |||
single_000264 | I've completed the payment for account #987654321, but the confirmation email hasn't arrived. | turn-ending | medium | completion_signal | -1 | customer | none | account_id | informal | formal | contrast_setup | none | none | none | Customer awaiting confirmation email after payment | billing_inquiry | confused | basic | pending | no | medium | I've completed like the payment for account #987654321, but the confirmation email hasn't arrived. | 0.15 | |||
single_000265 | The download is complete, and everything seems to be working fine now. | turn-ending | high | completion_signal | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer confirms successful download and functionality | product_support | satisfied | basic | resolved | no | low | The download is complete, and everything seems too be working fine now. | 0.15 | |||
single_000266 | I called to check on my order, and the status is updated to 'shipped'. | turn-ending | medium | completion_signal | -1 | customer | none | phone_number | neutral | neutral | none | none | none | none | Customer inquires about order shipment status | order_inquiry | neutral | low | resolved | no | low | I called too check on my order and the status like is updated to 'shipped'. | 0.15 | |||
single_000267 | I've tried resetting my password three times, but it's still not working. | turn-ending | high | completion_signal | -1 | customer | none | digits | neutral | neutral | contrast_setup | none | none | none | Customer reports password reset failure | account_support | frustrated | moderate | unresolved | no | medium | I've tried resetting my password three times, but it's still like not working. | 0.15 | |||
single_000268 | I've entered all the required information for account 123456789. Please confirm if everything is correct. | turn-ending | high | completion_signal | -1 | customer | none | digit | standard | neutral | none | none | none | non_native_speaker | Customer submitted account information | account setup | neutral | moderate | resolved | no | normal | I've entered all the required information for account 123456789. Please confirm if everything is correct. | 0.15 | |||
single_000269 | I've completed the download. The file is 500MB. My order number is 78901234. | turn-ending | high | completion_signal | -1 | customer | none | digit | standard | neutral | none | none | none | non_native_speaker | Customer confirmed download completion | technical support | neutral | moderate | resolved | no | normal | I've completed the download. The file is 500MB. My um order number is 78901234. | 0.15 | |||
single_000270 | Well, I think that's all. The setup wizard said successful. My case number is 56789012. | turn-ending | medium | completion_signal | -1 | customer | none | digit | standard | neutral | hesitation | none | none | none | Customer confirmed router setup completion | technical support | frustrated | high | resolved | no | high | Well, I think that's all. The er setup wizard said successful. My case number is 56789012. | 0.15 | |||
single_000271 | I am satisfied with the resolution. The payment was processed. Reference number: REF123456. | turn-ending | high | completion_signal | -1 | customer | none | alphanumeric | formal | formal | none | none | none | none | Customer confirmed payment processing | billing inquiry | satisfied | low | resolved | no | normal | I I mean am satisfied with the resolution. The payment was processed. Reference number: REF123456. | 0.15 | |||
single_000272 | Done! All the info is filled. Let me know if anything else needed. My ID is 987654321. | turn-ending | high | completion_signal | -1 | customer | none | digit | informal | informal | none | none | none | none | Customer confirmed form submission | account setup | neutral | moderate | resolved | no | normal | Done! All the info you know is uh filled. Let me know if anything else needed. My ID is 987654321. | 0.15 | |||
single_000273 | I have decided to proceed with the premium service upgrade for account number 123-45-6789. | turn-ending | high | decision_statement | -1 | customer | none | account_id | formal | formal | none | none | none | none | Customer confirming premium service upgrade | service_upgrade | neutral | low | resolved | no | medium | I have decided too proceed with the premium service upgrade for account number 123-45-6789. | 0.15 | |||
single_000274 | Um, I think I'm going to, uh, cancel my subscription effective next month. | turn-ending | medium | decision_statement | -1 | customer | none | none | neutral | neutral | hesitation | phrase_level | none | none | Customer requesting subscription cancellation | cancellation | frustrated | medium | pending | no | high | Um, I think I'm going to, uh, cancel my subscription uh effective next month. | 0.15 | |||
single_000275 | I'm gonna stick with the basic plan, thanks. No need for extra features. | turn-ending | high | decision_statement | -1 | customer | none | none | informal | informal | addition | none | acknowledgment | none | Customer declining plan upgrade | service_rejection | satisfied | low | resolved | no | low | I'm gonna stick er with the basic plan, thanks. No need uh for er extra features. | 0.15 | |||
single_000276 | Well, I guess I'll just pay the remaining balance of $250 now. | turn-ending | medium | decision_statement | -1 | customer | none | digits | neutral | neutral | hesitation | phrase_level | none | none | Customer confirming payment | billing | neutral | medium | resolved | no | medium | Well, I guess I'll um just pay the remaining I mean balance of $250 now. | 0.15 | |||
single_000277 | I'll opt for the 24/7 technical support package starting this week. | turn-ending | high | decision_statement | -1 | customer | none | written | formal | formal | none | none | none | none | Customer activating technical support | service_activation | neutral | high | pending | no | high | I'll opt for the 24/7 technical support package starting this week. | 0.15 | |||
single_000278 | I'll upgrade to Plan 5. Is that correct? | turn-ending | high | decision_statement | -1 | customer | none | digit | none | formal | none | none | extended_confirmation | none | Customer upgrading their service plan | Service Upgrade | satisfied | low | resolved | unknown | low | I'll upgrade to Plan I mean 5. Is that correct? | 0.15 | |||
single_000279 | I need to cancel my account. The number is 123-456-7890. Let me know if that's right. | turn-ending | high | decision_statement | -1 | customer | none | digit | none | informal | none | none | extended_confirmation | none | Customer requesting account cancellation | Account Closure | frustrated | medium | pending | unknown | high | I um need to cancel my account. The number is 123-456-7890. Let me know if that's right. | 0.15 | |||
single_000280 | I'll pay twenty dollars today. | turn-ending | high | decision_statement | -1 | customer | none | written | none | neutral | none | none | none | none | Customer making a payment | Billing Inquiry | satisfied | low | resolved | unknown | medium | I'll pay twenty dollars today. | 0.15 | |||
single_000281 | Um... I think I'll go with the monthly payment option. Is that okay? | turn-ending | medium | decision_statement | -1 | customer | none | none | none | neutral | Um... | hesitation | simple_confirmation | none | Customer choosing payment method | Billing Inquiry | confused | low | resolved | unknown | low | Um I think I'll I mean go with the monthly payment option Is that okay? | 0.15 | |||
single_000282 | I have decided to close account ID 987654321. Please confirm. | turn-ending | high | decision_statement | -1 | customer | none | digit | none | formal | I have decided... | none | extended_confirmation | none | Customer closing an account | Account Closure | neutral | medium | pending | unknown | high | I have decided to close account ID like 987654321. Please confirm. | 0.15 | |||
single_000283 | I think I need to upgrade... I mean, I've decided to upgrade to the premium plan. Also, could you check my account number 1234-5678-90 for the changes? | turn-ending | high | decision_statement | -1 | customer | false_start | digits | none | formal | addition_signal | self_correction | none | none | Customer decides to upgrade service and provides account details | service_upgrade | neutral | low | resolved | single | normal | I think I need to er upgrade I mean, I've decided to upgrade too er the premium plan Also, could you check my account number 1234-5678-90 for the changes? | 0.15 | |||
single_000284 | I was going to call about the billing error... but actually, I want to cancel my subscription. Plus, my phone number is 555-123-4567 to update the records. | turn-ending | medium | decision_statement | -1 | customer | false_start | phone | partial | neutral | addition_signal | topic_shift | none | none | Customer cancels subscription after billing issue discussion | subscription_cancellation | frustrated | medium | pending | single | high | I was going to call about the billing error but actually, I want to cancel my subscription Plus, my phone number like is 555-123-4567 to update the records | 0.15 | |||
single_000285 | Yeah, I'm all set to pay the one hundred fifty dollars in full. No need for any other steps. | turn-ending | high | decision_statement | -1 | customer | none | written | full | informal | none | none | none | none | Customer confirms full payment amount | payment_confirmation | satisfied | low | resolved | single | normal | Yeah, I'm all set to pay the one hundred fifty dollars in full. No need for any um other steps. | 0.15 | |||
single_000286 | After reviewing the technical specifications, I will proceed with the enterprise solution. My account ID is ENT-2023-XYZ for reference. | turn-ending | high | decision_statement | -1 | customer | none | account_id | none | formal | none | none | none | none | Customer selects enterprise solution with technical review | solution_selection | neutral | high | resolved | single | normal | After um reviewing the technical specifications, I will proceed with the enterprise solution. you know My account ID is ENT-2023-XYZ for reference. | 0.15 | |||
single_000287 | Um... I think I need to transfer my service to a new address. Let me confirm the location as 123 Main Street. | turn-ending | medium | decision_statement | -1 | customer | hesitation | address | none | neutral | none | uncertainty | none | none | Customer requests service transfer to new address | service_transfer | confused | medium | open | single | normal | Um... I think I need to transfer my service to a new address. Let me confirm the location as 123 like Main Street. | 0.15 | |||
single_000288 | I’ve decided to upgrade to the premium package with a 24-month term. That should cover all my needs. | turn-ending | high | decision_statement | -1 | customer | none | written | none | formal | In that case | none | none | none | Customer reviewing service upgrade options | service_upgrade | satisfied | low | resolved | no | normal | I’ve decided to upgrade to the premium uh package with a 24-month term. That should cover all my needs. | 0.15 | |||
single_000289 | I think I will cancel my subscription, okay? The process is... how do you say... too complicated for me. | turn-ending | medium | decision_statement | -1 | customer | self_correction | none | informal | neutral | well | filler | none | non_native_speaker | Customer struggling with billing portal navigation | cancellation | confused | low | pending | no | low | I think I you know will cancel my subscription, okay? The process uh is... how do you say... to complicated for me. | 0.15 | |||
single_000290 | I’m going to pay the outstanding balance of $325.00 today. No more partial payments. | turn-ending | high | decision_statement | -1 | customer | none | digits | none | neutral | So, I’ve decided | none | none | non_native_speaker | Customer resolving overdue account | payment_issue | frustrated | medium | resolved | no | high | I’m going to pay the outstanding balance of $325.00 today. No more partial payments. | 0.15 | |||
single_000291 | Yes, I want to switch to the family plan immediately. My account number is 894-23A-007. | turn-ending | high | decision_statement | -1 | customer | none | account_id | contraction | informal | well | none | affirmative | none | Customer modifying service plan | plan_change | neutral | high | pending | no | normal | Yes, I mean I want to switch to the uh family um plan immediately. er My account number is 894-23A-007. | 0.15 | |||
single_000292 | I’ll proceed with the technical support ticket for the router issue. Reference #TCK-78921. | turn-ending | medium | decision_statement | -1 | customer | none | ticket_id | none | neutral | After reviewing | none | acknowledgment | none | Customer escalating connectivity problem | technical_support | satisfied | high | open | yes | high | I’ll proceed with the technical support ticket for like the router issue. Reference #TCK-78921. | 0.15 | |||
single_000293 | I would like to proceed with the premium plan upgrade. My account number is 1234-5678-90. | turn-ending | high | decision_statement | -1 | customer | none | account_id | none | formal | proceed with | none | minimal | none | Customer upgrading service plan | sales | neutral | medium | resolved | no | medium | I would like I mean to you know proceed with the premium plan upgrade. My account number is 1234-5678-90. | 0.15 | |||
single_000294 | I’m gonna cancel this service. Their support is terrible. | turn-ending | high | decision_statement | -1 | customer | none | none | informal | informal | their | none | minimal | none | Customer canceling due to poor support | complaint | frustrated | low | open | no | high | I’m gonna cancel this service. Their support is terrible. | 0.15 | |||
single_000295 | I’ll pay the fifty-dollar fee immediately. No need for further discussion. | turn-ending | high | decision_statement | -1 | customer | none | written | none | neutral | no need | none | none | none | Customer confirming payment | billing | satisfied | low | resolved | no | medium | I’ll I mean pay like the fifty-dollar fee immediately. No need for further discussion. | 0.15 | |||
single_000296 | The technician fixed my router issue. I’ll schedule a follow-up next week. | turn-ending | high | decision_statement | -1 | customer | none | none | none | neutral | actually | none | none | none | Post-technical support resolution | technical | neutral | high | resolved | yes | low | The technician fixed my router I mean issue. I’ll schedule a um follow-up next week. | 0.15 | |||
single_000297 | I want a refund for the $25 charge. Let’s finalize this now. | turn-ending | high | decision_statement | -1 | customer | none | digits | none | neutral | let’s | none | none | none | Customer requesting refund | billing | confused | low | open | no | medium | I want a refund for I mean the $25 charge. Let’s finalize this now. | 0.15 | |||
single_000298 | I'll proceed with the cancellation of my business account ending in 1234. | turn-ending | high | decision_statement | -1 | customer | none | digits | none | formal | none | none | none | none | Customer confirming business account cancellation | Service Cancellation | neutral | low | resolved | no | medium | I'll proceed with the cancellation of my business account ending in 1234. | 0.15 | |||
single_000299 | I, uh, think I'll need to pay the $250 balance in full today. | turn-ending | medium | decision_statement | -1 | customer | none | written | none | neutral | well | phrase_level | minimal | none | Customer discussing overdue payment | Billing Inquiry | frustrated | low | pending | no | high | I uh think I'll I mean need too pay the $250 balance in full today. | 0.15 | |||
single_000300 | Okay, I'll switch to the premium support plan effective immediately. | turn-ending | high | decision_statement | -1 | customer | none | none | none | neutral | okay | none | minimal | none | Customer upgrading support tier | Service Upgrade | satisfied | medium | open | no | medium | Okay, I'll switch to the premium support plan effective immediately. | 0.15 | |||
single_000301 | I guess I'll need to schedule a technician visit for my router issue. | turn-ending | medium | decision_statement | -1 | customer | none | digits | partial | neutral | well | none | none | none | Customer requesting technical support | Technical Support | confused | high | open | yes | high | I guess I'll need to schedule a technician visit for uh my router issue. | 0.15 | |||
single_000302 | Right, so I'll stick with the current data plan for now. | turn-ending | high | decision_statement | -1 | customer | none | none | none | informal | right | none | minimal | none | Customer confirming data plan choice | Service Inquiry | neutral | low | resolved | no | low | Right, so I'll stick with the current data plan er for now. | 0.15 | |||
single_000303 | I, uh, I guess I'll go ahead and pay the $200 fee now. | turn-ending | high | decision_statement | -1 | customer | none | digits | informal | informal | none | thought_restart | none | none | Customer confirming payment for overdue service fee | payment_confirmation | neutral | low | resolved | no | medium | I, uh, I guess I'll go ahead and pay the $200 fee now. | 0.15 | |||
single_000304 | I’ve had enough of the outages; I’m canceling my service effective next month. | turn-ending | high | decision_statement | -1 | customer | none | none | formal | neutral | none | none | none | none | Customer terminating service due to recurring technical issues | service_cancellation | frustrated | medium | open | no | high | I’ve had enough of the outages; I’m canceling my service effective next month. | 0.15 |
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