text stringlengths 13 377 | label int64 0 76 | label_text stringclasses 77 values |
|---|---|---|
I believe my credit card was stolen. | 41 | lost_or_stolen_card |
Can you tell me the cost of a transfer? | 56 | top_up_by_bank_transfer_charge |
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. | 17 | card_payment_wrong_exchange_rate |
May I receive a different card pin | 21 | change_pin |
I see some transactions that I don't recognize. I think someone stole my details. | 22 | compromised_card |
Where can the pin be located? | 38 | get_physical_card |
Where do I go to edit my personal details on my account? | 30 | edit_personal_details |
Are there limits with top-up? | 60 | top_up_limits |
How long does it take for a transfer? | 67 | transfer_timing |
Can someone assist me with explaining how I can unblock my pin? | 49 | pin_blocked |
An unauthorized payment is in my app | 16 | card_payment_not_recognised |
In what ATM can I change my pin? | 21 | change_pin |
There is a cash withdrawal on my statement that I don't recognize | 20 | cash_withdrawal_not_recognised |
Is it possible to exchange USD and GBP on the app? | 33 | exchange_via_app |
I would like to know if I can top up with Google Pay. | 2 | apple_pay_or_google_pay |
Do I need to go to an office to change my pin? | 21 | change_pin |
Why was the exchange wrong for the item I purchased? | 17 | card_payment_wrong_exchange_rate |
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. | 17 | card_payment_wrong_exchange_rate |
I think someone stole my card because I can't find it. | 41 | lost_or_stolen_card |
i disagree with a charge | 16 | card_payment_not_recognised |
What is the purpose of requiring my identification? | 74 | why_verify_identity |
The cash withdrawal I took seems to be off. The exchange rate is wrong. | 76 | wrong_exchange_rate_for_cash_withdrawal |
What are the steps for the identity checks? | 69 | verify_my_identity |
I bought an item and the exchange rate was wrong. | 17 | card_payment_wrong_exchange_rate |
I tried activation my card and it didn't employment | 0 | activate_my_card |
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account. | 61 | top_up_reverted |
My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. | 27 | declined_transfer |
Is there a reason my top up hasn't gone through | 47 | pending_top_up |
There's a Direct Debit payment in my account that I didn't make | 28 | direct_debit_payment_not_recognised |
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please? | 20 | cash_withdrawal_not_recognised |
My card payment might have been reverted. | 53 | reverted_card_payment? |
There's a card payment I didn't make | 16 | card_payment_not_recognised |
I received my salary in the wrong currency. How do I change this? | 50 | receiving_money |
What currencies does google pay top up accept? | 2 | apple_pay_or_google_pay |
Can I use this card at any ATM? | 3 | atm_support |
My card hasn't came in the mail yet? | 11 | card_arrival |
Can i have a card to my daughter? | 39 | getting_spare_card |
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. | 15 | card_payment_fee_charged |
What do I do if I think someone managed to get my card information? | 22 | compromised_card |
How can I change my PIN even though I'm out of the country in Austria at the moment? | 21 | change_pin |
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. | 27 | declined_transfer |
Which ATMs am I allowed to get money from? | 3 | atm_support |
Who charged me a fee for paying by card? | 15 | card_payment_fee_charged |
I am seeing in the App a payment that its not mine | 16 | card_payment_not_recognised |
Where can my card be delivered? | 43 | order_physical_card |
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them. | 52 | request_refund |
After inputting the wrong pin too many times, can you now help me unblock my pin? | 49 | pin_blocked |
Help Me! I lost my card. What should I do? | 41 | lost_or_stolen_card |
Close down my account. I don't like your service. | 55 | terminate_account |
What is the appropriate age for my child to be able to open an account? | 1 | age_limit |
My card payment wasn't accepted. | 25 | declined_card_payment |
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. | 27 | declined_transfer |
Who gets support? | 24 | country_support |
How can I use my credit card to transfer money? | 62 | topping_up_by_card |
Is the 1 pound charge going to be reimbursed on my card? | 34 | extra_charge_on_statement |
My card has been swallowed by an ATM | 18 | card_swallowed |
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue? | 35 | failed_transfer |
I didn't withdraw the amount of cash that is showing up in the app. | 20 | cash_withdrawal_not_recognised |
Even though I added money ey to the card, I couldn't use it | 47 | pending_top_up |
What do I do to close my account? | 55 | terminate_account |
Why is my physical card not working? | 14 | card_not_working |
Do I have to pay more for exchanges? | 31 | exchange_charge |
The app shows Direct Debit payments that I didn't make | 28 | direct_debit_payment_not_recognised |
I need it delivered on a certain date. | 12 | card_delivery_estimate |
You did not apply the correct exchange rate for an item that I bought. | 17 | card_payment_wrong_exchange_rate |
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this. | 25 | declined_card_payment |
Why was I charged an extra fee from the ATM? | 19 | cash_withdrawal_charge |
Do all businesses take this card? | 10 | card_acceptance |
What should I do if the passcode doesn't work for me? | 44 | passcode_forgotten |
Can I auto top if I'm low on funds? | 4 | automatic_top_up |
Why has my withdrawal not posted? | 46 | pending_cash_withdrawal |
Why was I charged an extra fee when using a card? | 15 | card_payment_fee_charged |
Can I update my details? | 30 | edit_personal_details |
My top up was denied in the app. | 59 | top_up_failed |
I might have been charged on my debit statement by fraud. | 28 | direct_debit_payment_not_recognised |
Please help. The card won't work. | 14 | card_not_working |
I want to use my account before identity verification | 74 | why_verify_identity |
My son has just turned 13, is he old enough for an account? | 1 | age_limit |
I want to deactivate my account. | 55 | terminate_account |
Which ATMs accept this bill of fare ? | 3 | atm_support |
What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer. | 35 | failed_transfer |
If I wanted to make a change from GBP to AUD what is the process? | 33 | exchange_via_app |
How come my card payment has been declined? | 25 | declined_card_payment |
I recently bought an item using my card and I was charged an extra fee why is this? | 15 | card_payment_fee_charged |
I am still waiting for a transfer to show | 48 | pending_transfer |
I am waiting on this refund, hurry up. | 51 | Refund_not_showing_up |
I am still waiting for the cash to be returned from a cheque I deposited! | 6 | balance_not_updated_after_cheque_or_cash_deposit |
Where can I use my card? | 10 | card_acceptance |
I need several cards per day. And I need to be able to throw away all of the cards I make. | 29 | disposable_card_limits |
There is a Direct Debit that I don't recognize. | 28 | direct_debit_payment_not_recognised |
Why is it asking me to verify my identity | 74 | why_verify_identity |
Will a transfer incur a fee? | 56 | top_up_by_bank_transfer_charge |
Do I have to manually top up once I'm too low? | 4 | automatic_top_up |
What are the countries you support. | 24 | country_support |
May I exchange currencies with this? | 33 | exchange_via_app |
Why is my transaction taking so long to complete? | 66 | transfer_not_received_by_recipient |
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok | 5 | balance_not_updated_after_bank_transfer |
I have a problem! The ATM stole my card! | 18 | card_swallowed |
I am not able to see the card PIN anywhere? | 38 | get_physical_card |
Is there a way to get around fees | 15 | card_payment_fee_charged |
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