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there is a transaction on my account that i didnt make
17card_payment_not_recognised
[ -0.5810546875, 1.5498046875, -0.5341796875, -0.75390625, -0.3349609375, -1.181640625, 0.51513671875, -2.828125, 0.138427734375, 0.86572265625, -0.397705078125, -0.5869140625, -0.12213134765625, -0.365478515625, 0.89990234375, 2.068359375, 7.4140625, 1.4365234375, -1.0498046875, ...
What is the cost for an exchange fee?
32exchange_charge
[ -1.6396484375, -0.52001953125, -1.515625, -0.57666015625, -0.0092010498046875, -0.0199737548828125, 1.0302734375, -1.072265625, -2.38671875, -1.4375, 0.1461181640625, -0.63671875, -0.9326171875, -0.423095703125, -0.275634765625, 0.56982421875, -0.1451416015625, 2.859375, -0.83496...
What is the minimum age?
2age_limit
[ -0.03509521484375, 8.2578125, 0.1693115234375, -0.1739501953125, 0.69482421875, -1.18359375, -1.0712890625, -1.9365234375, -0.52978515625, 2.703125, 0.541015625, 0.1336669921875, 1.4296875, 0.62060546875, 1.3701171875, 0.51220703125, 2.37890625, -0.43505859375, -1.7734375, 0.12...
Can I request a physical card?
44order_physical_card
[ 0.73388671875, -0.01422119140625, -1.77734375, 0.035797119140625, -0.65283203125, -0.509765625, -1.318359375, -0.9951171875, -0.5869140625, 1.6552734375, 2.763671875, 1.1357421875, 1.6806640625, 2.34765625, 1.1748046875, 2.423828125, 0.121826171875, -0.442626953125, 0.5869140625,...
What is the process of card activation?
1activate_my_card
[ 8.515625, -0.06695556640625, 0.1566162109375, -0.244384765625, -0.08984375, -0.5419921875, -0.35546875, 0.9599609375, 0.83740234375, 0.65576171875, -0.30908203125, 0.67041015625, 1.3427734375, 2.375, 1.736328125, 1.048828125, -0.90087890625, -1.8583984375, 0.250244140625, -0.05...
I made this payment days ago so why hasn't it gone through yet?
46pending_card_payment
[ -0.1434326171875, 0.251220703125, -0.1387939453125, -0.10498046875, -0.4404296875, -0.1922607421875, -0.0046844482421875, 0.2205810546875, 1.369140625, 1.1748046875, -0.454833984375, 0.3427734375, 1.080078125, -0.93310546875, -0.6142578125, -0.7158203125, 0.93994140625, -0.71435546...
my phone is gone
43lost_or_stolen_phone
[ -0.58447265625, -0.294677734375, 1.3798828125, -0.430419921875, 0.62109375, -0.01395416259765625, 0.80615234375, 1.04296875, 0.1739501953125, -1.650390625, -1.2373046875, 0.68798828125, -0.371826171875, 0.60986328125, -0.0199432373046875, -1.2958984375, -0.70849609375, -2.111328125...
Why did I not get a virtual card yet?
41getting_virtual_card
[ 0.1282958984375, 0.0736083984375, -0.68603515625, -1.033203125, -0.74951171875, 0.423095703125, 0.5986328125, -1.0263671875, -1.412109375, -0.1729736328125, 0.445556640625, -0.485595703125, -0.47021484375, 1.005859375, -0.68017578125, 1.033203125, 0.90234375, -0.177490234375, 0.5...
What exchange rate do you use?
33exchange_rate
[ -0.067626953125, -0.80419921875, -0.2200927734375, -0.237548828125, -0.1427001953125, 0.25537109375, 0.84765625, -0.173583984375, -1.513671875, 0.428466796875, -0.607421875, 0.29052734375, 0.3984375, -0.2042236328125, -1.587890625, -1.7333984375, 0.12432861328125, 1.5751953125, -...
I had to pay in order to do a transfer
64transfer_fee_charged
[ -0.8564453125, 0.576171875, -0.3505859375, 0.5283203125, -0.60205078125, 1.4755859375, -0.853515625, 0.2196044921875, 2.22265625, -1.7451171875, -0.30322265625, -3.48828125, -1.5380859375, -1.666015625, -0.96533203125, 2.421875, -0.56982421875, 1.701171875, -0.78955078125, 1.91...
My passcode doesn't work
45passcode_forgotten
[ 0.779296875, -1.189453125, 1.58203125, 0.057037353515625, 0.251953125, -1.4130859375, -0.062347412109375, 1.75, -0.7783203125, 0.7998046875, -0.98095703125, 1.9140625, 0.6484375, 0.399658203125, 1.6337890625, -1.708984375, 0.60400390625, -0.52783203125, -0.254638671875, -1.8925...
Why is there a charge on my account for taking out cash?
20cash_withdrawal_charge
[ -0.484375, 0.1146240234375, -2.015625, 0.3447265625, 0.103271484375, -1.064453125, -1.263671875, -0.54833984375, 0.66162109375, -1.2724609375, -1.251953125, -1.9541015625, -1.4287109375, -0.2279052734375, -0.8486328125, 2.650390625, 0.912109375, 0.302490234375, -0.020065307617187...
There is a direct debit I do not recognise in my statement
29direct_debit_payment_not_recognised
[ -0.20263671875, -1.0087890625, -1.3623046875, -0.006313323974609375, -1.279296875, 0.833984375, 2.244140625, -0.396484375, 1.369140625, -0.151123046875, -0.79833984375, -0.82080078125, -0.42529296875, -1.7109375, -1.3330078125, 1.19140625, 2.30859375, 0.87939453125, -0.2770996093...
Can I hold money in multiple currencies?
37fiat_currency_support
[ -0.9609375, -0.1378173828125, 0.2154541015625, 1.4892578125, 1.140625, -0.70703125, -0.2841796875, 0.88232421875, 0.97216796875, 0.431640625, 0.1551513671875, -0.449951171875, 0.541015625, -1.935546875, -0.6044921875, -1.3056640625, -0.689453125, -0.047943115234375, -0.5029296875...
Do you know where my card will be accepted?
11card_acceptance
[ -0.356201171875, 0.255859375, -0.056182861328125, 2.115234375, 0.72216796875, -1.04296875, -1.08984375, -1.76953125, -1.333984375, 0.07025146484375, 7.19140625, 1.0068359375, 0.83837890625, 0.1290283203125, 0.859375, 1.19921875, 0.15087890625, 0.1376953125, 1.080078125, -1.1767...
I think something may have happened that caused a charge to show up twice.
63transaction_charged_twice
[ 0.3759765625, 1.88671875, -0.283203125, -0.5322265625, 0.120361328125, -0.3310546875, -3.646484375, -0.75341796875, 1.4296875, 2.17578125, -1.3310546875, -0.91552734375, 0.51025390625, -0.077880859375, -0.37255859375, 0.61572265625, 2.28515625, 2.017578125, -2.189453125, 2.3222...
I couldn't use my contactless this morning, it wasn't accepted.
24contactless_not_working
[ 0.210693359375, 0.350341796875, 1.064453125, -0.43115234375, -0.08587646484375, -2.125, -0.1683349609375, 0.71044921875, -0.86474609375, -1.458984375, 0.2900390625, 0.335205078125, -0.6494140625, 0.97509765625, 1.90625, -0.556640625, 0.4404296875, -0.72265625, 0.0269622802734375,...
Why was the exchange rate incorrect for an item I recently bought?
18card_payment_wrong_exchange_rate
[ -1.4482421875, -0.50927734375, -1.193359375, -0.05291748046875, 0.214599609375, -0.05352783203125, -0.798828125, -1.896484375, 0.298583984375, 1.0390625, -0.209716796875, -1.4150390625, -0.9345703125, -2.380859375, -0.34423828125, 2.150390625, 1.9287109375, 8.6953125, -1.76757812...
Is there a fee for extra cards?
40getting_spare_card
[ -0.02484130859375, 1.19921875, -1.203125, 0.517578125, -0.66357421875, 0.486328125, -2.01953125, -1.662109375, -0.386962890625, 2.0546875, 0.53125, 0.48388671875, 1.2392578125, 1.072265625, 0.255859375, 1.3857421875, 0.54833984375, -0.427978515625, -0.5478515625, -0.34985351562...
Where's the money that got charged to my card? It's not showing up in my account balance
62topping_up_by_card
[ -1.341796875, -1.2978515625, -0.83251953125, -1.998046875, -0.48291015625, 3.71484375, 3.724609375, -1.24609375, -0.59228515625, -0.5703125, -1.3203125, 0.51171875, 0.07305908203125, -0.1871337890625, -0.78564453125, 0.205078125, 1.259765625, 0.3212890625, 0.15625, -1.534179687...
How can I get a physical card
44order_physical_card
[ 0.8740234375, -0.1722412109375, -1.708984375, -0.1322021484375, -0.787109375, -0.5478515625, -1.46484375, -0.6943359375, -0.4140625, 1.6884765625, 2.521484375, 1.234375, 1.701171875, 2.5859375, 1.181640625, 2.36328125, 0.023712158203125, -0.45068359375, 0.6953125, -0.4345703125...
I got a message that I need to verify my identity; what do I do?
69verify_my_identity
[ 0.367431640625, -1.232421875, 0.208984375, 0.7861328125, -0.71630859375, -0.404052734375, 0.28955078125, 1.3427734375, 1.3779296875, 0.6171875, -0.322509765625, 0.75927734375, -0.046112060546875, -0.63427734375, -2.091796875, -1.4345703125, -2.349609375, -0.63427734375, 0.5317382...
I cannot use my disposable virtual card.
72virtual_card_not_working
[ -0.054473876953125, -1.4248046875, 0.7548828125, -1.0302734375, -0.86279296875, -0.1793212890625, 0.41357421875, 0.513671875, -1.138671875, -1.8583984375, -0.60302734375, -1.07421875, -1.69921875, 0.0618896484375, 0.6552734375, -0.501953125, 0.671875, 0.0419921875, 0.245483398437...
The balance on my account wasn't updated after I made a depost.
7balance_not_updated_after_cheque_or_cash_deposit
[ -0.529296875, -1.671875, -0.275634765625, -1.2373046875, -1.4345703125, 5.79296875, 3.181640625, 0.54736328125, 0.5810546875, -0.5498046875, -1.220703125, -0.521484375, -0.91943359375, -0.339111328125, -1.7109375, 0.005889892578125, -1.01171875, -0.63916015625, -0.259765625, -2...
How long with my cash withdrawal stay pending for?
47pending_cash_withdrawal
[ -1.029296875, 0.64111328125, -1.5390625, 1.2119140625, 0.28369140625, -0.370849609375, 0.6044921875, -1.62109375, 0.79248046875, 0.173095703125, -0.5703125, -1.359375, -0.6435546875, -1.03515625, -1.3720703125, 0.8271484375, 0.367919921875, 0.94189453125, 1.14453125, 2.4140625,...
How do I verify a top-up?
71verify_top_up
[ -0.273193359375, -1.205078125, 1.4404296875, -0.455078125, -0.45263671875, -0.250244140625, 1.1796875, -0.091064453125, -0.69775390625, 0.0611572265625, 0.340087890625, 0.32373046875, -0.29541015625, -0.416259765625, 0.2337646484375, -1.6005859375, -0.84716796875, 0.87255859375, ...
From where are you getting your exchange rates?
33exchange_rate
[ 0.0977783203125, -0.7431640625, -0.3359375, -0.31201171875, -0.2083740234375, 0.1817626953125, 0.72802734375, -0.143310546875, -1.4775390625, 0.7509765625, -0.5791015625, 0.50537109375, 0.59912109375, -0.0723876953125, -1.4267578125, -1.6962890625, 0.1689453125, 1.8212890625, -0....
I want to transfer money to a beneficiery. Why can't I?
8beneficiary_not_allowed
[ 0.83740234375, -1.04296875, -0.0733642578125, -0.67578125, -0.95068359375, -0.1160888671875, -1.0498046875, 8.3359375, 2.736328125, -0.354736328125, -1.673828125, 1.041015625, -0.2060546875, 0.66064453125, -0.68994140625, -2.806640625, -2.587890625, -2.04296875, 0.302001953125, ...
How do I get my paycheck through this?
51receiving_money
[ -0.6943359375, 1.13671875, 0.396484375, 0.49462890625, -0.384765625, -1.4697265625, 1.814453125, -0.994140625, -0.9228515625, -1.3828125, 1.3408203125, -0.2010498046875, -0.02447509765625, -0.62255859375, -0.0236968994140625, 0.69677734375, -0.11767578125, -0.67333984375, 0.50292...
Why isn't my top up showing on my wallet?
62topping_up_by_card
[ -0.044036865234375, 0.431640625, 2, 0.51611328125, 1.1953125, -0.0782470703125, 0.51611328125, -1.6171875, -2.265625, -1.23046875, 0.1839599609375, -0.1129150390625, -0.48828125, 1.552734375, 1.146484375, -0.36865234375, 0.927734375, -1.517578125, 0.87060546875, -0.59814453125,...
I want to know why I have been unable to withdrawn funds.
27declined_cash_withdrawal
[ -0.3388671875, -2.05078125, -0.95556640625, 2.505859375, -0.32861328125, -0.94482421875, 0.701171875, 0.372314453125, 0.08538818359375, -1.853515625, -0.87841796875, -0.35595703125, -1.6181640625, -1.59765625, 0.10198974609375, -0.8408203125, -1.16015625, 0.038299560546875, 2.580...
Is there a discount for frequently exchanging currencies?
32exchange_charge
[ -1.599609375, -0.6884765625, -1.30859375, -0.38671875, 0.023193359375, -0.140869140625, 1.2763671875, -0.62255859375, -2.296875, -1.595703125, -0.043792724609375, -0.62451171875, -0.99169921875, -0.53564453125, -0.362060546875, -0.0960693359375, -0.35986328125, 2.16015625, -0.536...
Will I be charged for topping up by card?
57top_up_by_card_charge
[ -1.70703125, 2.248046875, 0.45361328125, 0.2042236328125, 1.3955078125, -0.263671875, -0.87939453125, -3.212890625, -1.46484375, -0.371826171875, 2.25, -1.041015625, 0.46337890625, -0.8330078125, 0.5263671875, 2.6953125, 1.9287109375, 0.93896484375, -0.94287109375, 0.6708984375...
Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?
27declined_cash_withdrawal
[ -0.376953125, -0.705078125, -0.99609375, 2.513671875, 0.2188720703125, -1.19140625, -1.4189453125, -0.29736328125, -0.212890625, -0.73583984375, -1.134765625, -0.73486328125, -1.1201171875, -1.16015625, -0.04473876953125, -0.7861328125, -1.0791015625, 0.81689453125, 0.95947265625...
What can I use a virtual disposable card for?
30disposable_card_limits
[ 0.493896484375, -0.388671875, 1.0380859375, -0.87060546875, -0.155029296875, -1.005859375, 1.490234375, 0.09527587890625, -1.9208984375, -1.0576171875, 0.022308349609375, -0.1973876953125, -0.405029296875, 1.1328125, 0.623046875, -0.69384765625, 0.71875, -1.25, 0.66259765625, -...
What do I do if my card is expiring soon?
10card_about_to_expire
[ 0.662109375, 2.015625, 0.26708984375, -0.61181640625, -0.4423828125, -0.12127685546875, -2.26953125, 0.0623779296875, 0.7587890625, 8.3203125, -0.310791015625, 2.54296875, 2.421875, 0.634765625, 0.76416015625, -1.3251953125, 1.0556640625, 0.8798828125, -1.005859375, -1.67089843...
My card is lost! What can I do?
42lost_or_stolen_card
[ -0.859375, -0.5615234375, -0.72265625, -1.0556640625, -1.8115234375, -0.875, -1.05078125, 0.7275390625, -0.82373046875, 0.248046875, 0.95068359375, 2.41015625, -0.11505126953125, 2.076171875, 2.390625, -0.422607421875, -0.5361328125, 0.09619140625, 2.271484375, 0.1864013671875,...
Cancel my last transfer
9cancel_transfer
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How many card payments can I use on a disposable card?
30disposable_card_limits
[ -0.42529296875, -0.46826171875, 0.064453125, -0.26025390625, 1.009765625, -0.82080078125, 0.0809326171875, -0.708984375, -1.1005859375, 0.82470703125, 0.1796875, 0.355712890625, 0.369384765625, 1.087890625, 0.418701171875, -1.18359375, 0.7177734375, -0.4140625, -0.193603515625, ...
I can not find my card pin.
39get_physical_card
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The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.
75wrong_amount_of_cash_received
[ -1.1494140625, -2.396484375, -1.3544921875, 0.8095703125, 0.6298828125, -0.327880859375, 2.666015625, -0.736328125, 0.331298828125, -2.578125, -1.7373046875, -2.802734375, -3.060546875, -1.310546875, -1.9033203125, 2.00390625, 0.35009765625, 0.72802734375, 1.439453125, 2.921875...
How many disposable cards per day am I allowed to have?
30disposable_card_limits
[ -0.47216796875, -0.54833984375, -0.0731201171875, -0.22802734375, 0.8095703125, -0.81787109375, 0.10369873046875, -0.541015625, -0.99951171875, 0.751953125, 0.046356201171875, 0.3330078125, 0.2083740234375, 0.96875, 0.3681640625, -1.3251953125, 0.52880859375, -0.218994140625, -0....
My refund is missing
0Refund_not_showing_up
[ -0.259521484375, -3.197265625, -0.395263671875, 0.472900390625, -0.48095703125, 0.58837890625, 0.70068359375, 3.00390625, 0.268310546875, -1.7978515625, -1.4326171875, 0.2125244140625, -1.6328125, 0.0227813720703125, -2.025390625, -2.880859375, -4.7109375, -0.90380859375, 1.47949...
What is maximum top up?
60top_up_limits
[ -1.3076171875, -0.043426513671875, -0.8642578125, 0.505859375, 2.2109375, -0.3837890625, 1.7578125, -0.90673828125, -1.20703125, -0.943359375, -0.034576416015625, -2.521484375, -1.90625, -0.4892578125, -1.544921875, 0.39208984375, 0.2314453125, -1.3935546875, -0.1201171875, 0.1...
Tell me how to cancel a transfer.
9cancel_transfer
[ 0.87744140625, -0.020111083984375, -0.376708984375, 0.373291015625, -0.35205078125, 0.6416015625, -2.255859375, 2.140625, 8.421875, 0.5166015625, -0.81298828125, -1.3076171875, -0.2391357421875, -1.5224609375, 0.250244140625, 1.0341796875, -0.1552734375, 0.0499267578125, -0.46289...
Can I use my Apple Watch to to top up?
3apple_pay_or_google_pay
[ 0.215087890625, 0.034881591796875, 8.40625, 0.6708984375, 0.3779296875, 0.43115234375, -0.59326171875, -0.194091796875, -0.39697265625, -0.1605224609375, 0.25830078125, -0.0758056640625, -0.3525390625, 0.1380615234375, -0.11163330078125, -2.046875, 0.1434326171875, -1.109375, 0.2...
The receipient doesn't see my money transfer.
66transfer_not_received_by_recipient
[ -0.359619140625, 0.1407470703125, -0.99267578125, -0.1668701171875, -0.67724609375, 4.7578125, -0.451904296875, -0.814453125, 0.556640625, 0.07940673828125, -0.939453125, -0.87939453125, 0.9931640625, -1.076171875, -0.254150390625, 0.1502685546875, -0.376953125, 0.274658203125, -...
Are there charges for receiving a SEPA transfer?
56top_up_by_bank_transfer_charge
[ -1.6064453125, -1.212890625, -0.384033203125, 0.9326171875, -0.328125, 1.681640625, 0.43896484375, 0.0077667236328125, -0.712890625, -3.599609375, 0.64453125, -3.08984375, -2.71484375, -1.08203125, -1.734375, 1.0791015625, -2.748046875, 0.57568359375, 0.412841796875, 1.35058593...
I can't verify my ID.
68unable_to_verify_identity
[ 0.38916015625, 0.08441162109375, 0.066650390625, 0.70849609375, -0.92822265625, -1.0009765625, -1.3486328125, 0.9189453125, 0.32666015625, -0.2215576171875, -0.6474609375, -0.1263427734375, -1.033203125, -0.439208984375, 0.1502685546875, -0.86376953125, -1.1845703125, -0.4831542968...
top up did not complete
48pending_top_up
[ -0.31298828125, 0.415771484375, 0.32666015625, 0.11859130859375, 1.078125, -0.11090087890625, 0.705078125, -1.0986328125, 0.285888671875, -0.81005859375, 0.146240234375, -1.4228515625, 0.031463623046875, -0.67529296875, -0.384765625, 0.41552734375, -0.260498046875, -0.673828125, ...
How do I get my top-up verification code?
71verify_top_up
[ -0.1600341796875, -1.1259765625, 1.4814453125, -0.490966796875, -0.47802734375, -0.485107421875, 0.93701171875, -0.0616455078125, -0.72802734375, 0.326171875, 0.26708984375, 0.54541015625, -0.038421630859375, -0.34765625, 0.38330078125, -1.6728515625, -0.7734375, 1.04296875, -0.4...
When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?
18card_payment_wrong_exchange_rate
[ -1.220703125, -0.23876953125, -1.1328125, -0.05712890625, 0.38427734375, -0.146240234375, -0.65771484375, -2.30078125, -0.33642578125, 0.83837890625, 0.097900390625, -1.3388671875, -0.65380859375, -2.091796875, -0.19580078125, 2.515625, 1.8232421875, 8.4140625, -1.7490234375, 0...
If I need more cards, are there any fees?
40getting_spare_card
[ 0.04168701171875, 1.330078125, -1.1357421875, 0.55810546875, -0.56396484375, 0.6572265625, -2.005859375, -1.58203125, -0.385498046875, 1.966796875, 0.466796875, 0.329345703125, 1.3544921875, 1.2822265625, 0.208984375, 0.9091796875, 0.525390625, -0.64501953125, -0.63525390625, -...
How many miles away is the ATM?
4atm_support
[ -1.0146484375, 0.255615234375, 0.085693359375, 7.1015625, 1.6552734375, -0.43505859375, -1.1513671875, -0.6220703125, 0.6455078125, -0.85791015625, 1.126953125, -2.263671875, -1.4765625, -2.107421875, -1.3935546875, -1.236328125, -1.8271484375, -0.04193115234375, 3.26171875, 1....
Will I be charged a fee for exchanging foreign currencies?
32exchange_charge
[ -1.5478515625, -0.5439453125, -1.3271484375, -0.4765625, -0.046783447265625, -0.060882568359375, 1.12890625, -0.6142578125, -2.166015625, -1.6201171875, -0.0211944580078125, -0.70654296875, -1.0078125, -0.55029296875, -0.415771484375, 0.1024169921875, -0.45947265625, 2.11328125, ...
Is it possible to receive a Visa and a MasterCard?
73visa_or_mastercard
[ -0.06634521484375, -0.1671142578125, -0.314453125, 0.041473388671875, -0.1080322265625, 1.1357421875, 0.6767578125, -2.111328125, -1.0419921875, 0.030181884765625, 1.90234375, -0.2108154296875, 0.411865234375, -0.79833984375, 0.234619140625, 1.6298828125, 1.345703125, 0.11895751953...
Where can I exchange my money for EUR?
37fiat_currency_support
[ -1.029296875, -0.1983642578125, 0.619140625, 1.4326171875, 1.2919921875, -0.305908203125, -0.71923828125, 0.93359375, 0.94482421875, 0.190673828125, -0.079345703125, -0.84521484375, 0.499267578125, -2.005859375, -0.97998046875, -1.58984375, -0.65380859375, 0.1051025390625, -0.863...
My top up didn't work.
59top_up_failed
[ -0.55419921875, -1.078125, 0.12158203125, 0.50146484375, 1.392578125, -1.23046875, 0.12225341796875, 0.0042572021484375, -0.7431640625, -2.0546875, -0.642578125, -0.37353515625, -0.367919921875, -0.81201171875, 1.216796875, -1.017578125, -0.8076171875, -0.4814453125, 0.0230560302...
i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.
21cash_withdrawal_not_recognised
[ -0.82080078125, -0.65380859375, -1.166015625, 1.1435546875, 0.00005817413330078125, -1.662109375, 0.79443359375, -0.650390625, -0.489013671875, -1.5654296875, -1.3798828125, -0.6396484375, -1.66796875, -0.420166015625, -0.2154541015625, 0.48486328125, 2.5390625, 0.10205078125, 1....
I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
26declined_card_payment
[ -1.02734375, 0.64208984375, -0.45947265625, -1.93359375, -0.008270263671875, -1.4248046875, 1.5439453125, -0.93798828125, -2.091796875, 0.2919921875, -0.1474609375, 2.076171875, 0.828125, 0.263427734375, 3.69921875, -0.7109375, 1.869140625, 0.2216796875, -0.61328125, -1.0097656...
How to decide if I get a Visa or Mastercard?
73visa_or_mastercard
[ -0.08807373046875, -0.27001953125, -0.333251953125, 0.06640625, -0.042724609375, 1.1875, 0.73486328125, -2.1015625, -1.0537109375, -0.038726806640625, 1.7734375, -0.26708984375, 0.381103515625, -0.8203125, 0.1949462890625, 1.548828125, 1.3544921875, 0.1334228515625, -1.033203125,...
Why did the disposable virtual card which I used to pay a gym subscription get denied?
72virtual_card_not_working
[ -0.249267578125, -1.3857421875, -0.05224609375, -1.2509765625, -0.7998046875, -0.28662109375, 0.1258544921875, 0.59814453125, -1.1767578125, -1.8916015625, -0.36669921875, -1.0185546875, -1.7744140625, 0.29443359375, 0.89501953125, -0.11181640625, 0.61474609375, 0.251708984375, 0...
I'd rather get a Mastercard
73visa_or_mastercard
[ -0.1964111328125, 0.1414794921875, -0.673828125, 0.052978515625, -0.30126953125, 0.86865234375, 0.28125, -2.21875, -1.2080078125, 0.21337890625, 2.771484375, 0.0662841796875, 0.59326171875, -0.70654296875, 0.44775390625, 1.990234375, 1.4892578125, 0.36767578125, -1.0390625, -1....
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?
28declined_transfer
[ -1.1162109375, -1.8486328125, -1.62890625, -0.9384765625, -1.15234375, 1.4873046875, 0.95263671875, 1.091796875, -1.1513671875, -2.326171875, -0.921875, -0.640625, -1.380859375, -0.1734619140625, -0.237060546875, -0.89892578125, -1.2587890625, 0.130859375, -0.197021484375, 0.32...
What age do my kids need to be to use your service?
2age_limit
[ 0.0261688232421875, 8.2578125, 0.22509765625, 0.0670166015625, 0.72119140625, -1.1083984375, -1.2421875, -1.734375, -0.2095947265625, 2.32421875, 0.43408203125, -0.289306640625, 1.16015625, 0.457275390625, 1.130859375, 0.6396484375, 2.111328125, -0.25244140625, -1.791015625, 0....
how do VR cards work
38get_disposable_virtual_card
[ 1.484375, -0.126220703125, 1.46484375, -1.0400390625, 0.07391357421875, -0.51318359375, 0.7080078125, -0.267333984375, -2.251953125, -1.00390625, 0.99560546875, -0.195556640625, -0.42333984375, 2.638671875, 0.55712890625, 0.240966796875, 0.8740234375, -1.5029296875, 0.5205078125,...
I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
7balance_not_updated_after_cheque_or_cash_deposit
[ -1.021484375, -1.6015625, -0.64990234375, -1.7265625, -0.20263671875, 0.356201171875, 8.65625, -0.763671875, -1.720703125, -2.54296875, -1.2646484375, -0.4248046875, -1.8095703125, 0.0587158203125, -0.71533203125, 0.1602783203125, 0.387939453125, -0.89013671875, 0.7431640625, -...
Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.
28declined_transfer
[ -1.1572265625, -1.7666015625, -1.6103515625, -0.98486328125, -1.310546875, 1.7900390625, 1.3203125, 0.31298828125, -1.447265625, -2.3359375, -0.771484375, -0.53955078125, -1.294921875, 0.10491943359375, -0.08013916015625, -0.6025390625, -0.8037109375, 0.17529296875, 0.02638244628...
I want to get a disposable virtual card.
38get_disposable_virtual_card
[ 0.61328125, -0.37841796875, 0.89892578125, -0.955078125, -0.29833984375, -1.00390625, 1.5087890625, 0.330810546875, -1.7392578125, -1.0361328125, -0.127197265625, -0.1119384765625, -0.37353515625, 1.2197265625, 0.50439453125, -0.73193359375, 0.541015625, -1.427734375, 0.660644531...
Do I need any kind of documentation for the identity check?
69verify_my_identity
[ -0.1197509765625, -1.1083984375, -0.047576904296875, 0.998046875, -0.751953125, -0.2578125, 0.2105712890625, 1.14453125, 1.208984375, 0.2403564453125, 0.018341064453125, 0.359619140625, -0.25341796875, -0.90576171875, -2.46484375, -1.3759765625, -2.51171875, -0.277099609375, 0.71...
I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?
21cash_withdrawal_not_recognised
[ -0.94921875, -1.0986328125, -1.4970703125, 0.576171875, 0.3486328125, -1.5107421875, 2.642578125, -1.1142578125, -0.56396484375, -1.619140625, -1.7509765625, -1.0712890625, -1.8828125, -0.5771484375, -0.69873046875, 0.9189453125, 2.736328125, 0.370849609375, 1.6318359375, 2.222...
Are there any sort of fees involved for top of transfers?
56top_up_by_bank_transfer_charge
[ -1.6376953125, -0.861328125, -0.426513671875, 0.7958984375, -0.38232421875, 1.8330078125, 0.269775390625, -0.343994140625, -0.486572265625, -3.26953125, 0.62841796875, -3.244140625, -2.51171875, -1.177734375, -1.6123046875, 1.5244140625, -2.349609375, 0.7802734375, 0.139038085937...
How do I reset a forgotten passcode, please?
45passcode_forgotten
[ 0.85498046875, -1.1630859375, 1.6943359375, 0.07379150390625, 0.47119140625, -1.34375, 0.057708740234375, 1.5341796875, -0.82275390625, 0.8095703125, -1.0302734375, 1.8203125, 0.60595703125, 0.62646484375, 1.4736328125, -1.6318359375, 0.6142578125, -0.472412109375, -0.24768066406...
What should I do if I've tried to enter my PIN too often?
50pin_blocked
[ 1.2392578125, -0.630859375, -0.54931640625, 0.9541015625, 0.050567626953125, -0.904296875, -1.9140625, 0.56591796875, 0.325439453125, 0.2279052734375, 0.6533203125, 0.0911865234375, -0.09686279296875, 0.54931640625, 1.515625, 0.1494140625, -1.9443359375, 1.2705078125, 0.383544921...
What happens if the ATM doesn't give me back my card?
19card_swallowed
[ -0.2330322265625, -1.8623046875, 0.253173828125, 2.29296875, -0.2344970703125, -0.4384765625, 0.5771484375, 0.37353515625, 0.2069091796875, -1.08984375, 1.09765625, 0.560546875, -0.6328125, 0.10528564453125, -0.5224609375, -1.2265625, -2.119140625, -1.9072265625, 7.1640625, -0....
What is the minimum age to open an account?
2age_limit
[ 0.10296630859375, 8.3046875, 0.2183837890625, -0.087890625, 0.76904296875, -1.201171875, -1.1318359375, -1.71484375, -0.355224609375, 2.578125, 0.609375, -0.025970458984375, 1.427734375, 0.64794921875, 1.353515625, 0.58203125, 2.162109375, -0.51513671875, -1.765625, 0.220947265...
Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?
0Refund_not_showing_up
[ -0.253173828125, -3.24609375, -0.521484375, 0.37890625, -0.46826171875, 0.6083984375, 0.75390625, 3.125, 0.314208984375, -1.7333984375, -1.509765625, 0.2734375, -1.5693359375, 0.090576171875, -2.046875, -2.931640625, -4.7578125, -0.95556640625, 1.4287109375, 0.35546875, -1.42...
Is there currency exchange on this app?
34exchange_via_app
[ -0.74267578125, -0.39013671875, 1.39453125, -0.421630859375, -0.5341796875, 0.124267578125, -0.75927734375, 0.340576171875, 0.1981201171875, 1.4140625, -0.74072265625, -0.1114501953125, 0.6142578125, -1.1728515625, -0.8154296875, -1.75390625, 0.60595703125, 2.10546875, -0.8295898...
How long is it going to take for my funds to show in my account?
67transfer_timing
[ -0.341064453125, -0.12890625, -0.4892578125, 0.06158447265625, -0.09027099609375, 4.91015625, 0.962890625, -0.045013427734375, 0.2125244140625, -0.2427978515625, -0.74267578125, -1.2490234375, 0.423828125, -0.81591796875, -2.369140625, -0.57763671875, -3.134765625, -0.64306640625, ...
There is an extra $1 charge
35extra_charge_on_statement
[ -0.099365234375, -1.12109375, -0.6875, -1.060546875, -0.6484375, 0.2259521484375, 0.1666259765625, -0.50390625, -0.09808349609375, -0.95849609375, -1.8720703125, -1.8212890625, -2.009765625, 0.1441650390625, -0.751953125, 2.107421875, 0.9990234375, 1.076171875, -1.70703125, 2.3...