text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal | [
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer | [
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How long will this card payment stay pending? | 46pending_card_payment | [
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised | [
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Once my card expires, what should I do? | 10card_about_to_expire | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for the card to arrive? | 13card_delivery_estimate | [
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How long will it take to deliver something to US? | 13card_delivery_estimate | [
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how do I link an already existing card? | 14card_linking | [
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What does it mean when my top up is saying still pending? | 48pending_top_up | [
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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The app denied my top-up | 59top_up_failed | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge | [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge | [
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Which country's currency do you support? | 37fiat_currency_support | [
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque | [
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund | [
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Could you please activate my card | 1activate_my_card | [
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Can you freeze my card it was stolen | 42lost_or_stolen_card | [
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How did my top-up fail? | 59top_up_failed | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer | [
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what is the most i can top up? | 60top_up_limits | [
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Change currency | 34exchange_via_app | [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund | [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient | [
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working | [
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How can I fund my top-up account using my bank account? | 65transfer_into_account | [
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My card stopped working when I use it | 15card_not_working | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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Where is the virtual card? | 41getting_virtual_card | [
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the app reverted my payment | 53reverted_card_payment? | [
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2.001953125,
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... |
Is my card accepted everywhere? | 11card_acceptance | [
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-... |
I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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... |
My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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My card is just not working at this time. | 72virtual_card_not_working | [
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Can I order a virtual card? | 41getting_virtual_card | [
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged | [
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Can you tell me what currency I can have? | 37fiat_currency_support | [
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I need my PIN | 39get_physical_card | [
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Am I able to get a card in EU? | 25country_support | [
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I was double charged | 63transaction_charged_twice | [
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The ATM isn't giving out any money. | 27declined_cash_withdrawal | [
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Are there limits on auto top-up? | 5automatic_top_up | [
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support | [
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque | [
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How do I locate my card? | 12card_arrival | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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Activating my card | 1activate_my_card | [
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I found my card, I would like to reactivate it. | 14card_linking | [
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Help me. My card doesn't work. | 15card_not_working | [
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My transfer will not go through. | 36failed_transfer | [
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal | [
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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I have one of your cards already, how do I link it? | 14card_linking | [
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I want to close my account | 55terminate_account | [
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Can I exchange to EUR? | 37fiat_currency_support | [
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised | [
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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0.863281... |
How do I change my address? | 31edit_personal_details | [
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies | [
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0.06561279296875,
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The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised | [
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I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer | [
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What are your currency exchange fees? | 32exchange_charge | [
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1.4... |
Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits | [
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1.145... |
Where can I get my card at? | 44order_physical_card | [
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How can I activate my card> | 1activate_my_card | [
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-0.11669921875,
0.2919921875,
1.5576171875,
0.96484375,
-1.00390625,
-1.2958984375,
-0.4267578125,
... |
Can I reactivate my PIN? | 50pin_blocked | [
-1.3779296875,
1.15625,
0.1658935546875,
-0.22216796875,
0.0157470703125,
-1.216796875,
0.471923828125,
0.51513671875,
0.14501953125,
0.93212890625,
0.8818359375,
0.642578125,
-1.255859375,
-0.53759765625,
1.6728515625,
0.294189453125,
0.05841064453125,
1.29296875,
1.6376953125,
... |
is apple pay eligible for top up | 3apple_pay_or_google_pay | [
0.4755859375,
1.3740234375,
8.765625,
-0.552734375,
1.564453125,
-0.86962890625,
-1.552734375,
0.06365966796875,
-0.572265625,
-0.446044921875,
-1.1552734375,
-0.11395263671875,
0.04864501953125,
0.41943359375,
-0.28857421875,
0.53125,
-1.7138671875,
0.39404296875,
-0.21142578125... |
I'd like to make a new PIN selection. | 22change_pin | [
-1.1787109375,
2.02734375,
0.17138671875,
-0.4033203125,
0.355224609375,
-1.8125,
0.25390625,
0.50146484375,
0.4033203125,
1.0341796875,
0.24658203125,
0.529296875,
-1.0263671875,
-1.5810546875,
2.2734375,
0.78515625,
0.59228515625,
1.921875,
1.8203125,
-0.23388671875,
-0.528... |
Where do you get your exchange rates from? | 33exchange_rate | [
-0.20068359375,
2.01953125,
0.214111328125,
-0.904296875,
0.44482421875,
0.1512451171875,
-0.2264404296875,
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-0.677734375,
1.3662109375,
0.446044921875,
-1.01171875,
-0.2008056640625,
-1.994140625,
0.72265625,
0.06793212890625,
-0.60791015625,
2.1875,
1.0791015625,... |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed | [
-0.05865478515625,
0.66015625,
0.107666015625,
1.8740234375,
0.72314453125,
-0.88427734375,
1.62890625,
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1.0947265625,
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-0.232666015625,
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4.484375,
... |
What are the restrictions to top-offs? | 60top_up_limits | [
-0.71630859375,
1.8056640625,
-0.424560546875,
-0.140380859375,
2.560546875,
0.332763671875,
-1.3603515625,
-0.323486328125,
-1.5,
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-1.4033203125,
-1.228515625,
0.6337890625,
0.6611328125,
0.092041015625,
-0.0995483398... |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits | [
0.3173828125,
1.0419921875,
0.168212890625,
-0.140380859375,
-0.8603515625,
-1.4091796875,
-2.58984375,
0.19091796875,
-1.1640625,
-0.1253662109375,
0.1922607421875,
0.69189453125,
-0.91455078125,
-0.475341796875,
1.419921875,
0.64453125,
-1.0322265625,
1.126953125,
1.169921875,
... |
Why did I get less money than I asked for? | 75wrong_amount_of_cash_received | [
-1.697265625,
-1.392578125,
-1.828125,
0.9931640625,
0.56298828125,
-0.274658203125,
1.8056640625,
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-0.387939453125,
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-1.955078125,
-0.41015625,
0.80078125,
-0.1998291015625,
0.27880859375,
3.17578125,
... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
0.80224609375,
1.0810546875,
1.3310546875,
-0.86474609375,
-2.22265625,
-1.2978515625,
-0.2181396484375,
-1.037109375,
0.1292724609375,
0.6171875,
-1.064453125,
2.27734375,
-0.355224609375,
3.330078125,
3.30859375,
1.3369140625,
-0.986328125,
0.90234375,
2.638671875,
-1.1494140... |
How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up | [
-1.8642578125,
0.63916015625,
1.005859375,
1.2890625,
6.921875,
0.2705078125,
0.034942626953125,
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-2.08984375,
0.44775390625,
-0.019775390625,
-0.7939453125,
0.0865478515625,
... |
Can I have an item refunded? | 52request_refund | [
-0.047393798828125,
-2.728515625,
-0.493408203125,
-0.56494140625,
0.435791015625,
0.26025390625,
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1.5771484375,
-2.23828125,
-1.6650390625,
1.4091796875,
0.425537109375,
-3.755859375,
-0.316... |
Can I get a mastercard? | 73visa_or_mastercard | [
-0.57666015625,
-2.705078125,
-0.54150390625,
0.3720703125,
0.73681640625,
0.9736328125,
-0.1370849609375,
-0.9541015625,
-0.0250396728515625,
-0.16064453125,
1.8779296875,
-0.79345703125,
0.810546875,
1.9345703125,
-2.001953125,
-0.68212890625,
-0.294921875,
-2.046875,
-2.417968... |
Can my children have their own account? | 2age_limit | [
0.39990234375,
8.4921875,
1.7470703125,
-0.51806640625,
0.54248046875,
-1.3056640625,
-1.5966796875,
1.5087890625,
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-2.671875,
2.2734375,
0.9296875,
-1.43359375,
0.29443359375,
2.314453125,
-0.522460937... |
I want to reverse my transaction from earlier | 9cancel_transfer | [
0.461181640625,
-1.744140625,
-0.68603515625,
-0.5126953125,
0.1983642578125,
0.1431884765625,
-0.261962890625,
1.2724609375,
8.859375,
0.86279296875,
-1.3369140625,
0.282470703125,
0.070556640625,
-1.6201171875,
-1.6123046875,
-1.3515625,
1.5009765625,
0.75537109375,
-1.38378906... |
The exchange rate would be? | 33exchange_rate | [
-0.318115234375,
2.33203125,
0.272216796875,
-0.85693359375,
0.06317138671875,
-0.314453125,
-0.29443359375,
-0.41015625,
-0.58935546875,
1.380859375,
0.268798828125,
-0.369384765625,
-0.0292510986328125,
-1.9912109375,
1.1923828125,
0.11260986328125,
-0.269775390625,
3.287109375,
... |
I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
1.486328125,
0.57568359375,
0.474853515625,
-1.33203125,
-0.66748046875,
-0.4853515625,
-2.748046875,
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0.1314697265625,
1.20703125,
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0.235595703125,
0.26806640625,
9.15625,
0.65478515625,
0.646484375,
0.228515625,
2.083984... |
How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-1.537109375,
-0.81787109375,
-1.0400390625,
0.08563232421875,
-0.227783203125,
0.52734375,
8.859375,
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1.0087890625,
1.05078125,
0.0450439453125,
-2.283203125,
0.6044921875,
-0.053680419921875,
-0.204345703125,
-... |
I still don't have my card after 2 weeks. What should I do? | 12card_arrival | [
1.341796875,
0.0161285400390625,
-0.58544921875,
0.022491455078125,
-3.60546875,
-1.005859375,
-0.08758544921875,
-0.00601959228515625,
0.1492919921875,
2.677734375,
0.59423828125,
8.5,
3.5390625,
2.642578125,
3.626953125,
0.40869140625,
1.1845703125,
2.318359375,
0.0417785644531... |
Are there restrictions for ordering extra cards? | 40getting_spare_card | [
-0.0297393798828125,
-1.0576171875,
-1.1083984375,
-0.9423828125,
-1.154296875,
-0.6396484375,
-0.8759765625,
-0.384521484375,
0.171875,
0.92919921875,
0.292236328125,
2.51171875,
1.5126953125,
1.751953125,
0.6650390625,
-1.3232421875,
-0.006870269775390625,
-0.1754150390625,
-1.... |
Why was I not able to complete a transfer? | 36failed_transfer | [
-0.01519012451171875,
-0.197998046875,
0.57470703125,
-0.134521484375,
-0.043060302734375,
1.8125,
-1.2392578125,
2.921875,
1.1748046875,
-1.611328125,
-1.1259765625,
-0.80859375,
-0.0927734375,
-0.213134765625,
-0.78955078125,
-2.38671875,
-0.085693359375,
-1.1240234375,
-1.2753... |
I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
-0.734375,
1.6572265625,
0.5166015625,
-0.037109375,
1.4150390625,
2.2265625,
-0.097412109375,
-0.84423828125,
-1.8359375,
-0.6123046875,
-0.32666015625,
-1.87890625,
-0.482177734375,
-1.0419921875,
-0.98193359375,
0.90185546875,
-1.9150390625,
-1.216796875,
0.51416015625,
0.32... |
Why has payment been returned? | 53reverted_card_payment? | [
-0.340576171875,
-1.6474609375,
-0.0267791748046875,
-0.07513427734375,
-0.3876953125,
0.09259033203125,
0.962890625,
-0.12200927734375,
-0.72607421875,
-2.4453125,
0.1783447265625,
-0.78564453125,
-1.10546875,
1.06640625,
-0.272705078125,
0.103759765625,
1.4794921875,
-1.987304687... |
I believe someone is using my card without my agreement! | 23compromised_card | [
0.61083984375,
0.25,
-0.34326171875,
0.27294921875,
-1.12890625,
-1.2978515625,
-0.74462890625,
0.343017578125,
2.208984375,
-0.28125,
-1.4033203125,
1.9169921875,
0.70556640625,
0.409912109375,
0.9052734375,
0.04833984375,
2.021484375,
1.4384765625,
-0.81982421875,
-0.453125,
... |
Why am I required to verify my identity? | 74why_verify_identity | [
-0.05963134765625,
0.68505859375,
0.65087890625,
0.533203125,
0.9697265625,
-0.12457275390625,
-0.59765625,
0.74169921875,
-2.427734375,
-1.8466796875,
-1.1943359375,
-2.642578125,
-1.826171875,
-0.06158447265625,
-0.892578125,
0.982421875,
-1.8583984375,
-1.1240234375,
-0.091308... |
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