text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal | [
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer | [
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How long will this card payment stay pending? | 46pending_card_payment | [
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised | [
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Once my card expires, what should I do? | 10card_about_to_expire | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for the card to arrive? | 13card_delivery_estimate | [
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How long will it take to deliver something to US? | 13card_delivery_estimate | [
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how do I link an already existing card? | 14card_linking | [
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What does it mean when my top up is saying still pending? | 48pending_top_up | [
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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The app denied my top-up | 59top_up_failed | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge | [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge | [
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Which country's currency do you support? | 37fiat_currency_support | [
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque | [
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund | [
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Could you please activate my card | 1activate_my_card | [
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Can you freeze my card it was stolen | 42lost_or_stolen_card | [
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How did my top-up fail? | 59top_up_failed | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer | [
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what is the most i can top up? | 60top_up_limits | [
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Change currency | 34exchange_via_app | [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund | [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient | [
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working | [
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How can I fund my top-up account using my bank account? | 65transfer_into_account | [
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My card stopped working when I use it | 15card_not_working | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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Where is the virtual card? | 41getting_virtual_card | [
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the app reverted my payment | 53reverted_card_payment? | [
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0.07855224609375,
-0.984375,
2.5078125,
0.734375,
1.7529296875,
-0.49536... |
Is my card accepted everywhere? | 11card_acceptance | [
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I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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1.9345703125... |
My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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My card is just not working at this time. | 72virtual_card_not_working | [
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Can I order a virtual card? | 41getting_virtual_card | [
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged | [
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Can you tell me what currency I can have? | 37fiat_currency_support | [
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I need my PIN | 39get_physical_card | [
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Am I able to get a card in EU? | 25country_support | [
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I was double charged | 63transaction_charged_twice | [
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The ATM isn't giving out any money. | 27declined_cash_withdrawal | [
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Are there limits on auto top-up? | 5automatic_top_up | [
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support | [
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque | [
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How do I locate my card? | 12card_arrival | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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Activating my card | 1activate_my_card | [
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I found my card, I would like to reactivate it. | 14card_linking | [
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Help me. My card doesn't work. | 15card_not_working | [
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My transfer will not go through. | 36failed_transfer | [
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal | [
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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I have one of your cards already, how do I link it? | 14card_linking | [
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I want to close my account | 55terminate_account | [
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Can I exchange to EUR? | 37fiat_currency_support | [
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised | [
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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How do I change my address? | 31edit_personal_details | [
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies | [
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The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised | [
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I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer | [
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What are your currency exchange fees? | 32exchange_charge | [
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Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits | [
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Where can I get my card at? | 44order_physical_card | [
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How can I activate my card> | 1activate_my_card | [
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-0.865234375,
-0.330322... |
Can I reactivate my PIN? | 50pin_blocked | [
0.69287109375,
0.051055908203125,
0.289306640625,
-0.2376708984375,
0.5283203125,
-1.31640625,
0.1844482421875,
-0.7529296875,
0.28955078125,
-0.5693359375,
-1.0556640625,
-0.6484375,
-0.513671875,
0.83544921875,
-1.3564453125,
-0.399169921875,
0.028228759765625,
0.6904296875,
0.... |
is apple pay eligible for top up | 3apple_pay_or_google_pay | [
0.671875,
-0.35205078125,
9.625,
-0.87353515625,
2.193359375,
-1.05859375,
-0.76171875,
-0.34765625,
-0.75390625,
-0.5966796875,
-0.0660400390625,
-1.1435546875,
1.0517578125,
0.420654296875,
1.7646484375,
-0.2388916015625,
-0.60107421875,
-0.40966796875,
-1.677734375,
-1.63671... |
I'd like to make a new PIN selection. | 22change_pin | [
-0.09222412109375,
0.052947998046875,
0.1441650390625,
0.78173828125,
0.845703125,
-1.9609375,
0.5751953125,
-0.56396484375,
-0.1439208984375,
-0.338134765625,
-0.293212890625,
-0.53076171875,
-0.34619140625,
0.06231689453125,
-1.498046875,
0.2724609375,
0.364013671875,
0.035217285... |
Where do you get your exchange rates from? | 33exchange_rate | [
-0.005283355712890625,
0.46826171875,
0.062225341796875,
-0.5263671875,
-0.521484375,
0.242431640625,
-1.98046875,
-1.7041015625,
-0.306396484375,
1.123046875,
0.4013671875,
0.8828125,
0.34912109375,
-1.1044921875,
0.1380615234375,
0.316162109375,
0.16259765625,
1.6669921875,
-1.... |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed | [
-1.21484375,
-0.10626220703125,
-1.76953125,
2.025390625,
-0.599609375,
-0.1414794921875,
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0.71044921875,
-0.490234375,
-1.7529296875,
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6.1640625,
... |
What are the restrictions to top-offs? | 60top_up_limits | [
-0.72705078125,
0.47705078125,
-0.0897216796875,
-0.85546875,
3.13671875,
0.171142578125,
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0.478515625,
-0.802734375,
-0.7705078125,
-0.485595703125,
-0.58447265625,
-0.... |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits | [
-0.22998046875,
1.20703125,
-1.4189453125,
1.26171875,
-1.37109375,
0.464599609375,
-0.02484130859375,
-0.67919921875,
-1.10546875,
0.0533447265625,
1.158203125,
0.2235107421875,
0.244873046875,
1.1669921875,
-0.97607421875,
0.6484375,
-0.1651611328125,
-0.69775390625,
-0.0194396... |
Why did I get less money than I asked for? | 75wrong_amount_of_cash_received | [
-1.759765625,
0.47705078125,
-0.281005859375,
-0.9931640625,
-1.115234375,
0.153076171875,
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-0.0455322265625,
-1.1611328125,
-1.017578125,
-0.5986328125,
-1.6953125,
0.408935546875,
... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
0.74951171875,
0.15625,
-0.4267578125,
-0.912109375,
-0.97021484375,
-0.10968017578125,
-0.447509765625,
-1.2939453125,
0.61279296875,
1.162109375,
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2.9609375,
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3.21875,
2.57421875,
-0.444580078125,
-1.4482421875,
-0.362548828125,
3.15234375,
0.017... |
How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up | [
-0.607421875,
0.396728515625,
-1.1142578125,
1.162109375,
0.2252197265625,
-1.607421875,
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-1.962890625,
-1.720703125,
1.17578125,
0.274169921875,
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0.385986328125,
1.4833984375,
1.802734375,
0.76025390625,
1.48046875,
... |
Can I have an item refunded? | 52request_refund | [
-1.26953125,
0.31494140625,
1.1142578125,
-0.88427734375,
0.233154296875,
-0.433349609375,
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0.572265625,
1.3642578125,
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-0.4091796875,
-1.0751953125,
-0.1966552734375,
-1.7626953125,
-0.398193359375,
0.2191162109375,
0.9... |
Can I get a mastercard? | 73visa_or_mastercard | [
1.1884765625,
1.0419921875,
-0.2310791015625,
0.64501953125,
0.8095703125,
-2.7734375,
0.0091705322265625,
-0.033111572265625,
0.271484375,
0.390625,
1.455078125,
-0.2418212890625,
-0.62060546875,
0.85107421875,
-0.43359375,
1.1064453125,
0.020233154296875,
-0.30517578125,
-0.467... |
Can my children have their own account? | 2age_limit | [
0.1390380859375,
9.46875,
-0.187744140625,
-0.61083984375,
0.0020465850830078125,
-0.2410888671875,
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1.337890625,
-0.69140625,
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-1.2998046875,
0.2471923828125,
-0.34228515625,
-0.61669921875,
0.11907958984375,
-0.2763... |
I want to reverse my transaction from earlier | 9cancel_transfer | [
0.11993408203125,
-0.440673828125,
-0.9609375,
-0.94873046875,
0.15234375,
0.296630859375,
-0.281982421875,
1.40625,
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-0.5341796875,
-0.64208984375,
-1.140625,
-2.375,
0.8076171875,
-0.50439453125,
-1.3125,
-1.001953125,
-0.2012939453125,
-1.015625,
-0.1357421875,
-... |
The exchange rate would be? | 33exchange_rate | [
0.125244140625,
0.5556640625,
-0.0452880859375,
-0.263916015625,
-0.73828125,
0.04632568359375,
-1.4755859375,
-1.4013671875,
-0.3544921875,
1.330078125,
0.3388671875,
0.78125,
0.59375,
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0.266357421875,
0.1251220703125,
0.1651611328125,
1.3359375,
-1.244140625,
-0.48... |
I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
-0.43115234375,
-0.67431640625,
-0.28564453125,
-0.91796875,
-1.009765625,
-2.115234375,
-1,
-0.51953125,
-0.634765625,
-0.61767578125,
1.126953125,
-1.2177734375,
-0.61572265625,
-0.65771484375,
1.185546875,
9.8515625,
1.5859375,
1.4365234375,
-1.2919921875,
1.79296875,
-0.7... |
How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.3115234375,
0.337158203125,
-1.02734375,
-0.8359375,
-0.1678466796875,
1.0927734375,
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-0.2193603515625,
-0.94677734375,
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-0.28076171875,
-0.93115234375,
-0.37109375,
-0.71435546875,
-0.67431640625,
-0.499755859375,
-0.7919921875,
-0.06610107... |
I still don't have my card after 2 weeks. What should I do? | 12card_arrival | [
0.7421875,
-0.55859375,
-1.4375,
-0.68994140625,
-0.92919921875,
1.15625,
-0.4384765625,
-1.6142578125,
-0.79931640625,
2.361328125,
-0.27197265625,
9.4140625,
1.84375,
1.7529296875,
1.44921875,
-0.85986328125,
-1.0390625,
-0.279296875,
0.87744140625,
0.455078125,
-0.36254882... |
Are there restrictions for ordering extra cards? | 40getting_spare_card | [
-0.44873046875,
-0.27734375,
-1.5966796875,
0.47802734375,
-1.46875,
-0.1524658203125,
0.12286376953125,
0.5859375,
-0.296875,
1.7587890625,
0.689453125,
0.76806640625,
-0.50244140625,
-0.125,
-0.5263671875,
0.42822265625,
0.61474609375,
-0.5615234375,
0.24853515625,
-0.2362060... |
Why was I not able to complete a transfer? | 36failed_transfer | [
0.595703125,
0.391845703125,
-0.67626953125,
-0.499267578125,
0.57080078125,
2.0078125,
0.045013427734375,
2.83203125,
1.1767578125,
-1.134765625,
-1.2509765625,
-0.0545654296875,
-1.048828125,
-0.58203125,
-0.904296875,
-1.490234375,
-1.5087890625,
0.43701171875,
-1.31640625,
... |
I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
0.1602783203125,
-0.71875,
2.375,
0.24365234375,
-0.367431640625,
0.2041015625,
-0.263427734375,
-0.587890625,
-0.58203125,
-0.39404296875,
-0.425048828125,
-0.7470703125,
1.017578125,
1.6591796875,
-0.56640625,
-0.95361328125,
-1.296875,
-1.2197265625,
-0.100341796875,
-1.8125... |
Why has payment been returned? | 53reverted_card_payment? | [
-1.28125,
-1.3935546875,
-0.192138671875,
-0.34423828125,
0.0755615234375,
-0.6181640625,
2.18359375,
-0.280029296875,
0.45361328125,
-1.29296875,
0.36181640625,
-1.068359375,
-1.435546875,
-1.673828125,
0.28466796875,
-0.5419921875,
2.494140625,
0.89404296875,
1.4931640625,
-0... |
I believe someone is using my card without my agreement! | 23compromised_card | [
0.300048828125,
-0.19580078125,
-0.002590179443359375,
0.6474609375,
0.30615234375,
-1.48046875,
-0.058380126953125,
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0.440673828125,
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0.5400390625,
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-1.0263671875,
-0.169189453125,
0.50439453125,
-0.1640625,
2.177734375,
-0.0459289550... |
Why am I required to verify my identity? | 74why_verify_identity | [
0.0921630859375,
0.458984375,
-1.431640625,
-0.39501953125,
-2.12890625,
0.61962890625,
0.8212890625,
0.2325439453125,
-0.40625,
-1.212890625,
-0.309814453125,
-0.435791015625,
-0.1768798828125,
-0.9453125,
-0.26953125,
2.228515625,
0.1290283203125,
-0.69189453125,
-0.44995117187... |
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