text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal | [
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer | [
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How long will this card payment stay pending? | 46pending_card_payment | [
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised | [
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Once my card expires, what should I do? | 10card_about_to_expire | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for the card to arrive? | 13card_delivery_estimate | [
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How long will it take to deliver something to US? | 13card_delivery_estimate | [
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how do I link an already existing card? | 14card_linking | [
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What does it mean when my top up is saying still pending? | 48pending_top_up | [
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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The app denied my top-up | 59top_up_failed | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge | [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge | [
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Which country's currency do you support? | 37fiat_currency_support | [
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque | [
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund | [
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Could you please activate my card | 1activate_my_card | [
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Can you freeze my card it was stolen | 42lost_or_stolen_card | [
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How did my top-up fail? | 59top_up_failed | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer | [
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what is the most i can top up? | 60top_up_limits | [
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Change currency | 34exchange_via_app | [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund | [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient | [
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working | [
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How can I fund my top-up account using my bank account? | 65transfer_into_account | [
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My card stopped working when I use it | 15card_not_working | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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-2.982421875,
-2.57421875,
-3.849609375,
-1.5947265625,
-3.150390625,
-... |
Where is the virtual card? | 41getting_virtual_card | [
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-2.216796875,
-1.5048828125,
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... |
the app reverted my payment | 53reverted_card_payment? | [
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Is my card accepted everywhere? | 11card_acceptance | [
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I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
-3.470703125,
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-3.857421875,
-2.185546875,
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... |
My card is just not working at this time. | 72virtual_card_not_working | [
-1.396484375,
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Can I order a virtual card? | 41getting_virtual_card | [
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged | [
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Can you tell me what currency I can have? | 37fiat_currency_support | [
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I need my PIN | 39get_physical_card | [
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Am I able to get a card in EU? | 25country_support | [
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I was double charged | 63transaction_charged_twice | [
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The ATM isn't giving out any money. | 27declined_cash_withdrawal | [
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Are there limits on auto top-up? | 5automatic_top_up | [
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support | [
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque | [
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How do I locate my card? | 12card_arrival | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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Activating my card | 1activate_my_card | [
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I found my card, I would like to reactivate it. | 14card_linking | [
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Help me. My card doesn't work. | 15card_not_working | [
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My transfer will not go through. | 36failed_transfer | [
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-3.07... |
why couldn't I get cash in the ATM? | 27declined_cash_withdrawal | [
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... |
My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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I have one of your cards already, how do I link it? | 14card_linking | [
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I want to close my account | 55terminate_account | [
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-0.71... |
Can I exchange to EUR? | 37fiat_currency_support | [
-3.2421875,
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised | [
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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-1.3310546875,
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... |
How do I change my address? | 31edit_personal_details | [
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies | [
-3.365234375,
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The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised | [
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8.046875,... |
I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer | [
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-5.27343... |
What are your currency exchange fees? | 32exchange_charge | [
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-1.7626953125,
-2.4375,
-2.017578125,
-2.037109375,
-1.2392578125,
-3.69140625,
-3.69921875,
-1.2822265625,
-3.888671875,
0.107421875,
-3.544921875,
-0.802734375,
-2.78515... |
Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits | [
-2.07421875,
-2.12109375,
-2.7734375,
-1.3837890625,
-1.8125,
-4.95703125,
-3.48046875,
-3.076171875,
-1.4033203125,
-1.8564453125,
-1.92578125,
-3.763671875,
-3.310546875,
-2.177734375,
-1.3828125,
-1.8955078125,
-2.568359375,
-3.853515625,
-1.5908203125,
-1.720703125,
-3.11... |
Where can I get my card at? | 44order_physical_card | [
-3.1953125,
-1.7705078125,
-3.234375,
0.7236328125,
-3.02734375,
-3.1796875,
-4.45703125,
-2.39453125,
-5.0703125,
-2.45703125,
2.486328125,
-1.3935546875,
1.0732421875,
-2.85546875,
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-1.55078125,
-3.66796875,
-2.248046875,
-0.8408203125,
-1.44921875,
-3.6972656... |
How can I activate my card> | 1activate_my_card | [
7.83203125,
-2.509765625,
-2.435546875,
-3.025390625,
-3.0859375,
-2.376953125,
-1.7001953125,
-0.61767578125,
-2.2421875,
-1.095703125,
-3.685546875,
-1.5029296875,
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1.09375,
-1.4755859375,
-2.345703125,
-2.712890625,
-2.740234375,
-2.939453125,
-3.00390625,
-2.20... |
Can I reactivate my PIN? | 50pin_blocked | [
-2.140625,
-2.271484375,
-1.1318359375,
-2.318359375,
-0.76220703125,
-3.794921875,
-4.05078125,
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-2.912109375,
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-2.724609375,
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-1.87890625,
-2.19140625,
-1.826171875,
-4.08984375,
-1.48046875,
-2.42578125,
-2... |
is apple pay eligible for top up | 3apple_pay_or_google_pay | [
-2.73046875,
-2.8203125,
7.8984375,
-2.673828125,
-0.2330322265625,
-2.77734375,
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-2.630859375,
-2.6640625,
-0.59326171875,
-3.537109375,
-2.791015625,
-2.4... |
I'd like to make a new PIN selection. | 22change_pin | [
-2.107421875,
-2.0625,
-2.21484375,
-2.244140625,
-1.4970703125,
-4.40625,
-3.89453125,
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-2.130859375,
-2.109375,
-4.50390625,
-1.4189453125,
-2.548828125,
-2.96484375,
7.10... |
Where do you get your exchange rates from? | 33exchange_rate | [
-3.6015625,
-1.7587890625,
-1.4052734375,
-1.5107421875,
-1.1181640625,
-2.154296875,
-2.890625,
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-2.576171875,
-3.826171875,
-0.76416015625,
-1.6953125,
-2.181640625,
-2.60... |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed | [
-2.8515625,
-4.16015625,
-2.771484375,
0.63623046875,
-2.35546875,
-2.564453125,
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-3.896484375,
-3.986328125,
1.5185546875,
-1.4375,
1.55859375,
... |
What are the restrictions to top-offs? | 60top_up_limits | [
-4.22265625,
-0.81103515625,
-2.470703125,
-1.931640625,
0.72216796875,
-1.7744140625,
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-3.818359375,
-3.671875,
-4.046875,
-2.76953125,
-3.650390625,
-3.... |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits | [
-2.298828125,
-2.4921875,
-2.728515625,
-1.48046875,
-1.4765625,
-5.203125,
-3.58984375,
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-2.125,
-2.658203125,
-3.890625,
-1.8330078125,
-1.7880859375,
-2.974609375,... |
Why did I get less money than I asked for? | 75wrong_amount_of_cash_received | [
-2.9921875,
-2.42578125,
-2.017578125,
-4.65625,
-2.841796875,
-4.3671875,
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0.33837890625,
-2.005859375,
-2.71875,
-0.8193359375,
-0.426513671875,
0.022140502... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
-1.4794921875,
-3.1640625,
-3.751953125,
-3.1171875,
-3.673828125,
-3.025390625,
-3.171875,
-3.482421875,
-3.140625,
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-2.2265625,
1.25390625,
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-2.263671875,
-0.759765625,
-4.40234375,
1.2099609375,
-1.8974609375,
-1.... |
How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up | [
-3.412109375,
-3.98046875,
-1.3662109375,
-3.845703125,
1.2216796875,
-2.87890625,
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0.281005859375,
-3.5625,
-2.115234375,
-2.63671875,
-1.4951171875,
-4.48046875,
-1.81640625... |
Can I have an item refunded? | 52request_refund | [
-2.248046875,
-1.1142578125,
-3.701171875,
-3.2734375,
-1.7490234375,
-2.798828125,
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-1.603515625,
-1.8603515625,
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-2.0234375,
-2.861328125,
-2.41015625,
-2.53125,
-2.5546875,
-2.7890... |
Can I get a mastercard? | 73visa_or_mastercard | [
-4.53125,
-2.8203125,
-2.982421875,
0.1329345703125,
-3.3125,
-3.6796875,
-4.203125,
-2.185546875,
-4,
-1.9951171875,
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-1.7705078125,
-2.7734375,
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-1.2392578125,
-2.6796875,
-4.44921875,
-2.67578125,
-1.7783203125,
-4.97265625,
-1.413... |
Can my children have their own account? | 2age_limit | [
-2.623046875,
7.5859375,
-2.841796875,
-1.8955078125,
-1.7509765625,
-3.15625,
-2.58984375,
-0.89892578125,
-2.4375,
-2.94140625,
-0.5078125,
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-3.05078125,
-4.14453125,
-2.30859375,
-2.716796875,
-4.07421875,
-3.552734... |
I want to reverse my transaction from earlier | 9cancel_transfer | [
-2.673828125,
-3.685546875,
-4.76953125,
-3.990234375,
-3.810546875,
-1.7666015625,
-2.19921875,
-1.2724609375,
7.7578125,
-1.7412109375,
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-3.263671875,
-3.287109375,
-3.05859375,
-2.134765625,
-0.74365234375,
-1.3798828125,
-1.607421875,
-3.439453125,
-0.982421875,... |
The exchange rate would be? | 33exchange_rate | [
-4.0546875,
-2.060546875,
-1.6083984375,
-1.84765625,
-1.2587890625,
-2.341796875,
-3.185546875,
-3.1875,
-3.18359375,
-2.900390625,
-3.005859375,
-2.732421875,
-1.6416015625,
-4.25,
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-2.880859375,
-4.28125,
0.254150390625,
-2.443359375,
-1.662109375,
-3.015625,
... |
I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
-2.314453125,
-3.396484375,
-2.708984375,
-3.78515625,
-3.494140625,
-4.01953125,
-3.42578125,
-1.9677734375,
-1.5478515625,
-1.2890625,
-1.658203125,
-4.71875,
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-2.140625,
-2.279296875,
7.8828125,
-0.8876953125,
-2.607421875,
-2.796875,
0.359375,
-2.466796875,
... |
How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-1.52734375,
-3.236328125,
-2.916015625,
-4.05078125,
-2.853515625,
-0.57470703125,
8.1171875,
-0.85791015625,
-1.416015625,
-2.37890625,
-2.88671875,
-2.54296875,
-3.734375,
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-3.044921875,
-2.388671875,
-2.201171875,
-0.92138671875,
-2.98828125,
-1.57421875,
0.10... |
I still don't have my card after 2 weeks. What should I do? | 12card_arrival | [
-2.16015625,
-3.43359375,
-3.4140625,
-3.91015625,
-2.2265625,
-0.08319091796875,
-2.24609375,
-2.30859375,
-3.421875,
-1.80859375,
-1.6376953125,
7.6328125,
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-0.136962890625,
-1.787109375,
-5.2265625,
-2.54296875,
-3.021484375,
-0.51123046875,
-3.990234375,
-2.... |
Are there restrictions for ordering extra cards? | 40getting_spare_card | [
-1.05859375,
-1.6259765625,
-2.88671875,
-2.61328125,
-3.658203125,
-2.521484375,
-3.107421875,
-2.1328125,
-2.19921875,
0.9677734375,
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-1.9814453125,
-0.74951171875,
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-2.078125,
-0.779296875,
-3.703125,
-3.111328125,
-2.27734375,
-3.396484375,
-4.... |
Why was I not able to complete a transfer? | 36failed_transfer | [
-3.01953125,
-1.8427734375,
-2.146484375,
-4.21875,
-2.12890625,
-1.5224609375,
-1.5,
1.8076171875,
-0.72265625,
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-3.91796875,
-2.78125,
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-3.041015625,
-1.818359375,
-2.634765625,
-2.453125,
-3.185546875,
-2.75,
-3.07031... |
I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
-2.958984375,
-1.94921875,
-1.3134765625,
-2.3671875,
-2.837890625,
-2.669921875,
-2.013671875,
-1.7919921875,
-2.2890625,
-2.712890625,
-1.0185546875,
-3.5546875,
-2.556640625,
-0.96337890625,
-3.611328125,
-2.201171875,
-3.615234375,
-3.986328125,
-3.203125,
-2.28125,
-2.70... |
Why has payment been returned? | 53reverted_card_payment? | [
-2.4921875,
-3.322265625,
-2.41015625,
-4.09375,
-2.806640625,
-1.416015625,
-2.02734375,
-2.2734375,
-0.94482421875,
-3.177734375,
-2.263671875,
0.10821533203125,
-2.5078125,
-1.826171875,
-1.3740234375,
-3.056640625,
0.91162109375,
-1.7119140625,
-2.31640625,
-1.4248046875,
... |
I believe someone is using my card without my agreement! | 23compromised_card | [
-2.21484375,
-3.724609375,
-3.732421875,
-2.642578125,
-3.25,
-3.48828125,
-2.4609375,
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0.274169921875,
-2.861328125,
-0.37255859375,
-3.607421875,
-2.5390625,
-3.279296875,
1.8828... |
Why am I required to verify my identity? | 74why_verify_identity | [
-2.052734375,
-2.61328125,
-3.255859375,
-3.369140625,
-2.00390625,
-2.15625,
-1.611328125,
0.486328125,
-2.939453125,
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-2.625,
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-0.939453125,
-1.9130859375,
-3.33984375,
-3.724609375,
-2.55078125,
-2.33984375,
-... |
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