text stringlengths 1 515 | category stringclasses 77
values | __index_level_0__ int64 0 9.95k |
|---|---|---|
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | Refund_not_showing_up | 5,686 |
I requested a refund but am unable to see it in my account. Why is that? | Refund_not_showing_up | 5,677 |
My refund isn't showing up | Refund_not_showing_up | 5,812 |
I need my refund | Refund_not_showing_up | 5,680 |
I was told I would be getting a refund but I have yet to see it | Refund_not_showing_up | 5,811 |
My refund is still pending | Refund_not_showing_up | 5,758 |
who should i contact if my refund doesn't go through? | Refund_not_showing_up | 5,761 |
When will I be able to see the refund | Refund_not_showing_up | 5,796 |
I need my refund as soon as possible. What else do I have to do? | Refund_not_showing_up | 5,703 |
I just got my new card, how do I activate it? | activate_my_card | 9,191 |
How do I verify my new card? | activate_my_card | 9,182 |
i cannot seem to activate card | activate_my_card | 9,332 |
Can someone assist me with activating my card? | activate_my_card | 9,185 |
I want to activate my card, how do I do it? | activate_my_card | 9,308 |
I need to actuate my card. | activate_my_card | 9,313 |
What is the most efficient way to activate my new card? | activate_my_card | 9,250 |
Just received my replacement card, what steps do i need to take to activate it? | activate_my_card | 9,322 |
What is the process for setting up and account for my child? | age_limit | 1,571 |
What about my children? | age_limit | 1,570 |
If I want my son to have his own account is that possible? | age_limit | 1,578 |
Whats the minimum age to have an account | age_limit | 1,559 |
Is there a possibility to open an account for my sons and daughters? | age_limit | 1,601 |
How do I set up an account for my children? | age_limit | 1,605 |
I want to top up my account. Can I do it with Google Pay? | apple_pay_or_google_pay | 9,688 |
I would like to know if I can top up with Google Pay. | apple_pay_or_google_pay | 9,674 |
Why can't I get my top up to work in Apple Pay? | apple_pay_or_google_pay | 9,656 |
Can I deposit money using Apple Pay? | apple_pay_or_google_pay | 9,647 |
How can I set up Google Pay on my device? | apple_pay_or_google_pay | 9,680 |
How do I get Top Up to work in Apple Pay? | apple_pay_or_google_pay | 9,685 |
where do I top up my google pay? | apple_pay_or_google_pay | 9,703 |
Is the closest ATM to me within 2 miles? | atm_support | 4,589 |
Where is the nearest Mastercard ATM? | atm_support | 4,580 |
How do I know it is a Mastercard ATM? | atm_support | 4,627 |
I can use this card at which ATMs? | atm_support | 4,545 |
How do I withdraw money? | atm_support | 4,556 |
Can it automatically top up my account? | automatic_top_up | 1,219 |
How do I activate auto top-up when traveling? | automatic_top_up | 1,207 |
I will be traveling. Can I add money automatically? | automatic_top_up | 1,130 |
I can't find the auto-top up option. | automatic_top_up | 1,121 |
Is there an auto top up feature? | automatic_top_up | 1,159 |
I am inquiring about your auto top up feature. | automatic_top_up | 1,142 |
I have a trip coming up and want to add money automatically. | automatic_top_up | 1,229 |
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. | balance_not_updated_after_bank_transfer | 8,625 |
How soon will my balance be updated to reflect my transfer? | balance_not_updated_after_bank_transfer | 8,636 |
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. | balance_not_updated_after_bank_transfer | 8,655 |
How can I fix my bank transfer to show up on my bank account? | balance_not_updated_after_bank_transfer | 8,638 |
Why hasn't my money transfer showed up yet? | balance_not_updated_after_bank_transfer | 8,713 |
My balance didn't change after I transferred some money. | balance_not_updated_after_bank_transfer | 8,626 |
Why isn't the transfer to my account showing up? | balance_not_updated_after_bank_transfer | 8,648 |
How long does it take for money to reach my account? | balance_not_updated_after_bank_transfer | 8,765 |
How long does a bank transfer take to show up in available funds? | balance_not_updated_after_bank_transfer | 8,702 |
Why has my account balance not changed after depositing a cheque? | balance_not_updated_after_cheque_or_cash_deposit | 3,365 |
I placed a cheque but the funds aren't there | balance_not_updated_after_cheque_or_cash_deposit | 3,346 |
Why did my cash deposit not show up? | balance_not_updated_after_cheque_or_cash_deposit | 3,313 |
How long does a check take to show up in the account balance? | balance_not_updated_after_cheque_or_cash_deposit | 3,465 |
My cheque is taking a while | balance_not_updated_after_cheque_or_cash_deposit | 3,458 |
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet. | balance_not_updated_after_cheque_or_cash_deposit | 3,307 |
I deposited cash but it isn't showing up in my account | balance_not_updated_after_cheque_or_cash_deposit | 3,304 |
How long do cheques take to post to your account? | balance_not_updated_after_cheque_or_cash_deposit | 3,436 |
Why is my balance still the same after a cheque deposit? | balance_not_updated_after_cheque_or_cash_deposit | 3,367 |
I made a check deposit but the cash hasn't arrived in my account yet. | balance_not_updated_after_cheque_or_cash_deposit | 3,473 |
Why is my beneficiary not allowed? | beneficiary_not_allowed | 7,017 |
What are the reasons a beneficiary would be denied? | beneficiary_not_allowed | 7,008 |
I wasn't allowed to transfer to my account | beneficiary_not_allowed | 7,103 |
I got a message that my transfer is not possible. What is happening? I need this to go through please. | beneficiary_not_allowed | 7,011 |
Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. | beneficiary_not_allowed | 7,147 |
Why couldn't I transfer to a beneficiairy? | beneficiary_not_allowed | 7,127 |
Why can't I transfer money to a beneficiary | beneficiary_not_allowed | 7,059 |
I am trying to complete a transfer but I keep getting an error message. | beneficiary_not_allowed | 7,083 |
I would like help to revert a transaction I did this morning | cancel_transfer | 2,089 |
I made a mistake this morning when I did a transfer. How do I reverse it? | cancel_transfer | 2,080 |
I wish to cancel a transfer | cancel_transfer | 2,176 |
How do I revert a transaction? | cancel_transfer | 2,083 |
How can I revert a transaction from this morning? | cancel_transfer | 2,195 |
Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. | cancel_transfer | 2,210 |
If I make a mistake can I cancel the transaction? | cancel_transfer | 2,131 |
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. | cancel_transfer | 2,155 |
Can I get a new card in China? | card_about_to_expire | 9,586 |
How do I replace a card that's going to expire? | card_about_to_expire | 9,551 |
My card is about to expire. How do I get a new card? | card_about_to_expire | 9,527 |
Can I get a new card with new expiration date in China? | card_about_to_expire | 9,518 |
How do I know when my card will expire? | card_about_to_expire | 9,545 |
After my card expires what should I do? | card_about_to_expire | 9,539 |
What should I do when my card reaches its expiry date? | card_about_to_expire | 9,580 |
What places accept my card? | card_acceptance | 3,142 |
Is there a list of where I can use my card? | card_acceptance | 3,125 |
Are there any places that won't take my card? | card_acceptance | 3,131 |
Can you track my card for me? | card_arrival | 12 |
Can I track my card while it is in the process of delivery? | card_arrival | 3 |
How can I track my card's delivery? | card_arrival | 82 |
Do you have info about the card on delivery? | card_arrival | 6 |
I'm still waiting for my card that was issued a week ago. What should I do? | card_arrival | 113 |
How long does it take to recieve my new card? | card_arrival | 119 |
How can I periodically check the delivery of the card you sent? | card_arrival | 54 |
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? | card_arrival | 78 |
When will my card be here? | card_delivery_estimate | 1,020 |
Can I choose when my card is delivered? | card_delivery_estimate | 1,019 |
how long does delivery take? | card_delivery_estimate | 1,027 |
When can I expect my card? I live in the US. | card_delivery_estimate | 1,008 |
When can I expect my card to arrive? | card_delivery_estimate | 1,050 |
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