DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/02651339610127220 | <jats:p>States that few studies have attempted to measure the joint effect of brand and country images, or the dimensions of these images, on consumer evaluation of global products. Suggests a methodology for defining product value by consumers’ perception of brand and country image dimensions when sourced internationa... | Measuring the joint effect of brand and country image in consumer evaluation of global products | [
"Nebenzahl Israel D. ",
"Jaffe Eugene D. "
] | https://doi.org/10.1108/02651339610127220 | 2,002 | July | "QyKpXYmmrFqgAOdXjUIVeyztR8rVE7NDUh16efH7p/3klAode0RcmyqAmWf8QqTjwE5lBb2MmJ+sqGuJYUBIy+UUiaaz7FqMAPqyaPskFp2lmZQic6aCL928rdofDaaYxeM9H/rLGY1SxBdzJ3CWAofG2ixvU5NoTJLUnDQJBjk=" |
10.1108/02651339610127257 | <jats:p>The literature on forecasting makes hardly any distinction between domestic and export sales forecasting. Based on in‐depth interviews with exporting firms, suggests that companies face additional problems when preparing export sales forecasts compared to forecasts for the domestic market. More specifically, us... | First insights into export sales forecasting practice: a qualitative study | [
"Winklhofer H. ",
"Diamantopoulos A. "
] | https://doi.org/10.1108/02651339610127257 | 2,002 | July | "Q1ZYXBjgLlrA2Pb3TWCUayTfZOBUE7NrRhFyX7f+9MwEYBM9csLMmnSCBW48Q7SryArPLTXMGFnvum2jQESYqM0UgeX47lmshPhibPKkNt2pSRTgN6LMLdq579oeRuKchvk7P7CGzVxqxAthA3fWAo2Tmit3VJPwDSrUhYApBjQ=" |
10.1108/02651339610131414 | <jats:p>Notes that logistics has emerged as a subject of considerable interest ‐ particularly in terms of strategic advantage and that, as a result, logistics strategy has received increased emphasis. Points out that one popular conceptualization of logistics strategy is the Bowersox <jats:italic>et al</jats:italic>. (... | Logistics strategy: does it travel well? | [
"Clinton Steven R. ",
"Calantone Roger J. "
] | https://doi.org/10.1108/02651339610131414 | 2,002 | July | "RnPcfoqmsvqgGOV3TWoROy//Rhd1I7HbVxdyWv9/pdxMVFI9U0FMmX6UO2P9g6Sq007/rDGEnAMosm2kYlB4rOUWAOC4xFmOhPNqqNMnP/25WRbgQ6KKN9ipvBo5BKyYhZMxFzKThU5axZtjB6d2go3EyS//Q4t0TALV1b0bFjg=" |
10.1108/02651339610151890 | <jats:p>Explores the universality of Belk’s concept of situational variables in their relationship with consumer purchase within two different cultures. Considers the relationship of five empirical dimensions with two measures of consumer purchase behaviour. The five empirical manifestations of the situational variable... | Relationship between situational variables and purchasing in India and the USA | [
"Nicholls J.A.F. ",
"Roslow Sydney ",
"Dublish Sandipa ",
"Comer Lucette B. "
] | https://doi.org/10.1108/02651339610151890 | 2,002 | July | "U3A4fonmJlqwEPdzT2AVeRjFR+hVk7VlVhVQUXf/p1zmEBIde8hMGjKGuWe3QqTr1IrpD5mMmp1sziw9YGR4mGcWCOawlVGGFPnoaHOm9pyFDRTAc6KONlmp6dsvBS7YhfM9nviGy5laxJtjByL2Eo32yixn0ps2TjvUxX0aHrU=" |
10.1108/02651339710192984 | <jats:p>Technological innovation is a major competitive input that directly translates into long‐term competitive advantage. Presents the results of research that examines innovative activity by country, based on several measures of technological performance. The patterns of inventiveness reported reflect present produ... | A taxonomy of countries based on inventive activity | [
"Leal Ricardo P. ",
"Powers Thomas L. "
] | https://doi.org/10.1108/02651339710192984 | 2,002 | July | "QvI4XgumsBqgANd3HWsVc8T/x8J1M7PPBhlye5d3t/3kBFbtU4BNijqGuWWwAaSj8B7lLbUMmA9A3my8YUQgof0WiqCw3F2sBru6aPoiHJ2peZ2AE6KSK9m9rcqLBL+Khfs1PrKaAXVaVJNjF7OWAo/G2ih3UgN4TIpW1T0aFjk=" |
10.1108/02651339710367647 | <jats:p>Explores the emergence of market‐making as a viable business model on the Internet. Exploratory field research suggests that business‐to‐business marketers with international audiences might find this environment most in need of the roles an electronic middleman can play. Examines the critical factors which inf... | Business‐to‐business market making on the Internet | [
"Klein Lisa R. ",
"Quelch John A. "
] | https://doi.org/10.1108/02651339710367647 | 2,002 | July | "W9EIPoCmOlrQk/f/3WKVSQb/B+bUF7VrJlNiMxd9913MmBTNc8INmrQDmW9wQ5TrwELlaTGcmA89ajm9akj4KWSegeD4/VjsgDXoadq2FM2FaRWomyciSci17ZgDR36Ihvk1n7iMkhcSxLN5h6dWIo/GzD3v1oFUbp/WxbwLDnM=" |
10.1108/02651339810244787 | <jats:p>While demand for many products has become more homogeneous across countries, cultural factors have strongly inhibited this change as well. In a multicultural world, cultural heterogeneity will continue to remain the most significant barrier to one global market. Cultures are resilient and enduring and so is the... | Heterogeneity of regional trading blocs and global marketing strategies | [
"Malhotra Naresh K. ",
"Agarwal James ",
"Baalbaki Imad "
] | https://doi.org/10.1108/02651339810244787 | 2,002 | July | "UlFoX4Kuojq4ANfXzUgVWx/tx8J1E7HDVlViWTP/s93EZEIdU2JcGzqQuWt9U7Tj0M7tBzGcmMlsLG/NYUzoynUXC+K6tFPMgPqgafq29N2laRegM4aIHIitqMofRqaYhcM/vlqUEUlexBNhB+wWApXH2K9/VpN0TDpWVDoKDjg=" |
10.1108/02651339910267817 | <jats:p>Reports the findings of a study conducted among 135 Bulgarian consumers, examining their perceptions of products from five Asian Pacific countries. The most common source of information for evaluating these products was experiential knowledge, coupled with opinions from friends. Among the country origins invest... | Bulgarian consumers’ perceptions of products made in Asia Pacific | [
"Leonidou Leonidas C. ",
"Hadjimarcou John ",
"Kaleka Anna ",
"Stamenova Gergana T. "
] | https://doi.org/10.1108/02651339910267817 | 2,002 | July | "Q+AZXIimLhqwBPN3zUMVe33/R+JUk7PLVllyWFH/pVzGhEI9U0B8m2KCmUP/QKTiQdprgbGsinuqLS+NIEColE0UgqKWjVCMELiSaPtmPtyXSRbgA6KLFfjIqdsvAKaYhLM/H7KCBUxa3I9qFyeCA4+m2i5/cpFgbLLUmJkpDrg=" |
10.1108/02651339910282018 | <jats:p>Analyses the strategy employed by Bass Plc within the competitive and aggressive beer industry. Focuses on the European beer industry and it is divided into three main parts. Part one identifies what seems to be the current strategy undertaken by Bass Plc. Part two identifies and analyses the context in which B... | Bass plc An assessment, evaluation and recommendations for their strategic approach in entering foreign beer markets | [
"Vrontis Demetris ",
"Vignali Claudio "
] | https://doi.org/10.1108/02651339910282018 | 2,002 | July | "+39JXwjoqnrgQvV3GWCZ8U/NVEpVE7PjBhMyaxHv9fgZdFD9U0JYnK6Iu2H1E7SrxM+/XROsCEOMqnmNQvhYLOWWgMI45Fncknnq4Hq1/NShTQ2ic6KAK66tvIkaRnmZlfM1HDCbl0xKVZl1BjbmApaM3qd1NYEsSJ7UVbwZDjE=" |
10.1108/02652320010322967 | <jats:p>Completion of the European Single Market Programme in Financial Services has, as expected, set in motion a rationalisation process within the European banking industry, as banks respond to increasing competitive pressures that are having a dampening effect on their traditional business margins. Assesses the imp... | Strategic challenges for the European banking industry in the new millennium | [
"Nellis Joseph G. ",
"McCaffery Kathleen M. ",
"Hutchinson Robert W. "
] | https://doi.org/10.1108/02652320010322967 | 2,002 | July | "MjUYXAKmOV7AkPV12W41YQbrR8A1s7/LQh117DD/spWN0AvdVkJLmL6ECmm4k7Xr8s6ULbOcWeyIKEnt0lgMDPWVgeB47FmukP/wKLbmNpWl+Q2ig4fgDoirrok+AgeYpbM1Pl6Nh03yhZ9hF+5Wgszf3792S7I0AnpGFOhZXnk=" |
10.1108/02652320010356771 | <jats:p>Reports on research into the payments markets of both Australia and the UK, in the context of the concept of relationship marketing. It compares the evolution of the various types of payment; cash, paper cheques, debit and credit cards and examines the linkages with relationship marketing from both a market‐bas... | Changes in payments markets, past, present and future: a comparison between Australia and the UK | [
"Worthington Steve ",
"Edwards Vic "
] | https://doi.org/10.1108/02652320010356771 | 2,002 | July | "U91IXormIjqAGtf//WIdUwTlRsB1t6XBcldiQzd/pd3UuAA9e8JImq6CKyF0Q7Sr0wj9BZC8nNevymwpQEVJ1f2WA+RwxFiOgDeqaT4mNNyVPRXgsqKCH5iV7cofBkbYhbu9n1iEh30S1ZNtHz9WAo3W3C13VZN0TuLUxn5bLjM=" |
10.1108/02652320210419670 | <jats:p>In 1997, in this journal, Elizabeth Sheedy published a paper investigating exchange relationships in derivative markets. This paper was significant for two reasons. It was the first article to consider the marketing of these important financial instruments. Second, her article set out a forceful argument that r... | Marketing OTC equity derivatives: the role of relationships | [
"Tyler Katherine ",
"Stanley Edmund "
] | https://doi.org/10.1108/02652320210419670 | 2,002 | July | "8lVIbgqmKhpUXPf/XWiVWQTrR8ZVM7fhZhNyfzf/9tzEuEjdakpCm2aUKi1cwbbrwYzVITKsWO9tq291QVEZhPUUA+Xw7FiuhL7oKf5mttStaQXgM4CAP4ms7sINDnLIhes9n8jUh3yyjN9lFyxWAp3WmC92UZdQSoKE1P4bDjU=" |
10.1108/02652329410055187 | <jats:p>Family businesses, whether private or public, are a major component of
the global economic system. Since shares tend to be closely held, these
owners constitute a unique private banking market of highly concentrated
wealth that has, to date, been undeserved. Given the pending, worldwide
retirement of the Cold W... | Marketing Private Banking Services to Family Businesses | [
"Dreux Dirk R. ",
"Brown Bonnie M. "
] | https://doi.org/10.1108/02652329410055187 | 2,002 | July | "ULVMXhDmunrYSrd232gVL1b1R8wwE/ejRhtyTFP/p02A9BqdW8JFGryAm4N1QbTr00jdLTGcueeAumyNUEzpRP0XBeC47Giuivjg6bC29sSJ+RugE6KAbViKLlodB9W4hbs9H9rAE3xa1JNvFm9WAozGmCp3V7PwSLvX1vQ5Bj0=" |
10.1108/02652329510092194 | <jats:p>Describes the status of consumer credit services marketing in
Turkey. First, presents an overview of developments in the Turkish
banking sector with a focus on consumer credit services. Discusses the
findings of a survey conducted by the authors among officers of banks
offering consumer credit services. Conclud... | Marketing of consumer credit services in a developing country: a
status report | [
"Bilgin Zeynep ",
"Yavas Ugur "
] | https://doi.org/10.1108/02652329510092194 | 2,002 | July | "EPxJToriOF6YUjfX7UwVUwTXx+Q1E7dLRhkylTL/5ByG3EpdUsxXG7oGq2F/CaSrkgp1pZOcTJ+PS02pc0QonXWXheSY5lCMAj+iafK2JpyrOQXwsqOAfVyt7EovBjPph7o5HvKHl1zaRLNsFz6GEpz3mit3VhAyTHJWRvFZTrw=" |
10.1108/02652329610130145 | <jats:p>Presents an empirical stuFinancial institutions are accelerating change by seeking radical improvements in processes such as credit approval, new product development, claims processing and insurance underwriting. Describes an investigation of recent business process redesign (BPR) projects in North American and... | Accelerating change: financial industry experiences with BPR | [
"Drew Stephen A.W. "
] | https://doi.org/10.1108/02652329610130145 | 2,002 | July | "AP1QbICmMJrAiOf/FWoda0TXR9A3M/NrRhRytlN/pJfEXBJ9EsBNHHKWu2UxwaTrF4/9DTGsmFfhm3xt0VlIleUUAeH4w1C8BLe6qNKmfsWlvQjgA7aCSdixvZ6PD5uYz7E1n1iOF11exJtlF3p2go3H2q1v0rL0TmJXTfGbFjE=" |
10.1108/02652329710194955 | <jats:p>Customer satisfaction is increasingly considered to be a basic determinant of business success, one that has considerable effect on firm performance (customer retention, re‐purchase and profitability). Seeks to add to previous but limited attempts to assess the service providers’ understanding of the satisfacti... | Another look into the agenda of customer satisfaction: focusing on service providers’ own and perceived viewpoints | [
"Athanassopoulos Antreas D. "
] | https://doi.org/10.1108/02652329710194955 | 2,002 | July | "QtRIX4PiIJqAEPd232CV6xTHR+BVk7PjThFywNf7593GFAqfWsBdG66AqWU1EaSrQR5bBbuc2IfpvW0p8EhoHcUUgOT6q1WMAP/qKJC2J40vexfgE7aCLdy/qBgPBjaZr+O1nMiKB2za1Jtl0yiWEI3H2yl/UpswDHDWUN0LTjU=" |
10.1108/02656710010298553 | <jats:p>Discusses the development of a 26‐item scale for assessing service quality in a UK construction professional service context. The research builds upon work undertaken by service marketing academics in the USA who have developed a generic service quality measurement instrument (SERVQUAL). The data collection (in... | Measuring UK construction professional service quality: the what, how, when and who | [
"Hoxley Michael "
] | https://doi.org/10.1108/02656710010298553 | 2,002 | July | "w/pAXgmiGl6IWLffT2CdywTFB+BVs/NjVldyQhH/9F3OlR4dWkJcmPyFuE890aSrUN/1DZucnAes+2yp4EHYFcUdgeD+j1CeAbXiKNE2d0S/exXgArKCBfi1/BoIJjbYv+s1H/iC15gT3JtlCypG0IWD2i1vW5O2DHJW51XLDjs=" |
10.1108/02656710010306166 | <jats:p>This paper adopts a critical perspective in seeking to inquire how TQM‐related models, developed initially in large organisations, are applied in the SME context. Using a grounded inductive approach, a study is made of 20 SME cases, where a quality model, the balanced scorecard, has been applied. A grounded mod... | Quality models in an SME context | [
"McAdam Rodney "
] | https://doi.org/10.1108/02656710010306166 | 2,002 | July | "AvFYTAriNp6QiOV3H2Ed6w73xsJ1M6H/ZhVwPBP/tZ0MsBodesBNG3bEukv4gqTjkA/dDbGc2E9m+2ms8VKoJe2UE6C6zVCuEJc6oIE2L8yheRTqEIKqY5inv4qMBr/Y98M1noiWxnVOwZvlBGaCAY3E1ilvUqKwRFJ2lNGZVhY=" |
10.1108/02656710010319847 | <jats:p>In this paper, the two main approaches employed up to now in quality‐related surveys, namely the technique‐oriented and the activity‐oriented ones, are discussed, showing their relative advantages and weaknesses. Then, a new method of surveying quality management, based on the analysis of quality‐related inform... | Surveying quality management | [
"Bavagnoli Gabriele ",
"Perona Marco "
] | https://doi.org/10.1108/02656710010319847 | 2,002 | July | "wtBYPohgElqADfJ7f2Mde0bfRqFVs7FrTlUy1NO759xuRBE9c0DMmXyEqyfX8ITikU/3rbC8mB/Lumit4Um4rM0WmOH47lmeCPgqIMAm/8yneZ/oF7Kap5gGvZoKRT/Y3aM3vLiil20mwIthA2YkAI3FyC1/U5K9BE7SiJOKVhc=" |
10.1108/02656710010325101 | <jats:p>Quality has been identified as a key competitive weapon in the global market. Chinese firms are making considerable effort in implementing quality management in order to gain global competitiveness. The purpose of this study is to compare and contrast manufacturing strategies and business practices between TQM ... | Quality management and manufacturing strategies in China | [
"Lee Choong Y. ",
"Zhou Xiaomu "
] | https://doi.org/10.1108/02656710010325101 | 2,002 | July | "UPBYXAEmDt6oyOd3X2klq3hdRTX1k7HvR1Vyf7enpf5ElBMdWoBMWnaAuoudwaTj0E1tDTmc2x9o8WupYUCYbOWUAeC5rFGcCrc6oNIye8yhTY3gF6KS15invdqdJb3JX8M3fKKKFG5O/INhRie0iIfG2i1vUpOATMpSnxEaRig=" |
10.1108/02656710110365296 | <jats:p>One of the major obstacles contributing to the cost, time and efficiency of improving the quality output of manufacturing systems is the propagation of defectives or errors through the system. Conventional individual control chart design does not address the problem of the interrelation of the processes adequat... | System level improvement using discrete event simulation | [
"Spedding T.A. ",
"Chan K.K. "
] | https://doi.org/10.1108/02656710110365296 | 2,002 | July | "YnAIXJigkJrBiPP1XWd94yftVOH0I5HzTlVSsxf7t5zGJBo7SsBNCn6WeyGxk6LnsUm9jYGeCk+qwm1sQULQnc0UpOV6zV2uCL4yoSA2P4mg/h7AF4CeDdm8/JaNAYuY35s3vPoWljSqxNvhQieyDs/CDiz/QjNZXmvWDJPbdh4=" |
10.1108/02656710210427566 | <jats:p>The extent to which an organisation is successful can be influenced by a number of its strategies and business initiatives. This success can be measured internally, using traditional measures such as profitability, return on net assets and cash flow. Equally, this success can also be measured in terms of extern... | TQM enablers and business sustainability | [
"Robson Andrew ",
"Prabhu Vas B. ",
"Mitchell Ed "
] | https://doi.org/10.1108/02656710210427566 | 2,002 | July | "UNNIXEKiEp6giPf1H2Gd+wTPQ9TUs7HrTlV28lf39d3ElBA9GsJcGTaEuus9NaSrdB7RyTmc2EdosWmo8VPgBeWckeG6z1G2AL8qoJGmd9SleQ3gEgCSa/iv/prKLr/Y/8s1ntiOh21ewIslkz8Wgo3F2i1lUJM0TvIWhbObRnA=" |
10.1108/02656719410051643 | <jats:p>Since 1987, 17 businesses have won the US Baldrige Quality Award,
established to promote awareness of quality management among US
businesses. Assesses the financial and competitive performances of these
17 companies. Previous research with respect to the quality‐performance
relationship has shown a positive rel... | A Performance Assessment of the US Baldrige Quality Award Winners | [
"Wisner Joel D. ",
"Eakins Stan G. "
] | https://doi.org/10.1108/02656719410051643 | 2,002 | July | "0HkYXomiC1rASLZ1HWId/yTVR9Z2s5PjTxV2tbO3pJ3klBEdGoJM2G6EugW9EabrUVz4Cbq12F/smX3pwVFoheUUk+H4z1iuiP2w6JDm/9Wp6Q3gMwCGb6imv96OZy/Z3ss1vvqOFUxuwIshAzeUgoXOygxtUxM4THLWnPNbRjE=" |
10.1108/02656719410051661 | <jats:p>Total quality management programmes emphasizing continuous improvement
have become increasingly popular as companies perceive the importance of
quality in maintaining or enhancing their competitive position. Although
improvement programmes are extremely valuable, they do not eliminate the
need for control. Unfo... | Process Goal Charts for Quality Improvement Programmes | [
"White Edna M. ",
"Kaighobadi Mehdi ",
"Wharton T.J. "
] | https://doi.org/10.1108/02656719410051661 | 2,002 | July | "YFkYTAigGxrACNP1f3ed/wTdQOR0I9NrTVV095X95pheEBk6WsBdCX6C+mHxk6bmMA6dqQC1mA4rwGmtw0oQPMWUgcH4z1muCr2IIIE2ftWl7xzgB4CKKZq+/hbNAJuc24s1PKa2lz3i1ZslQHeUgsfLyo1vYzKwTG/2DfHbdhs=" |
10.1108/02656719410056459 | <jats:p>Reviews the literature dealing with the nature and characteristics of
service and applies it to 30 selected services with the objective of
synthesizing a classification scheme to recognize operational
similarities between services. This has the purpose of enabling learning
by comparison of services which would ... | Total Quality Management in Services | [
"Dotchin John A. ",
"Oakland John S. "
] | https://doi.org/10.1108/02656719410056459 | 2,002 | July | "YNhMXoqmml7AitdzXUCda2bXQoBVl+HrVldyABX/5tzutFtdcsBcmngAk+t1waSjUl/1BT2MmgePv2StcFDIX+0WguJR51Gcgr7yqJBzEJ21ORfgEqaCOZil7RgfBz6Zr7M1nPKKBV/W1ZNnA6fWgo3j2i1/QxMURBpUB50bBh8=" |
10.1108/02656719410057935 | <jats:p>Research was undertaken on the effects of quality improvement activities
on business performance. The investigation began by developing a
classification system to ensure all business performance benefits
(tangible and intangible) were included for analysis. Questionnaires
and structured interviews, involving th... | An Evaluation of the Effects of Quality Improvement Activities on Business Performance | [
"Mann Robin ",
"Kehoe Dennis "
] | https://doi.org/10.1108/02656719410057935 | 2,002 | July | "UNgYTIqikl7ASHNxHWuf61z1wuZVs7NzRhV29JP35Z3GhBoVGoJciXrmvkk9IoTuEM/VDT28mBfi0+yg4Xl4te0WgOG4zlGyCLso6JFm/5Sjax3IEjKS85g+/ZqMRr/Y/Nc1vrqaVW1fxIuhQ3OUgI3Dyi1vU5KaRGLSSJMaVhE=" |
10.1108/02656719410057962 | <jats:p>The use of Statistical Process Control (SPC) techniques for monitoring manufacturing processes in mass production is relatively easy. In small‐batch manufacture, however, such techniques can be difficult to implement due to lack of sufficient data to establish control decisions for control charts. Most of the e... | The Application of Group Technology Concept for Implementing SPC in Small Batch Manufacture | [
"Al‐Salti Mamoun ",
"Statham Anthony "
] | https://doi.org/10.1108/02656719410057962 | 2,002 | July | "5PEcbIjmkp7AjFP7fWYd4kX1QKA0I5HrTkVyVp35vp5aYBMbW4BNDkSWe2H00K6vkk+1jHGtmh+rsmmtTWsYGA0WvMSw7Viwmr4wIaYkfEmh/47oB4KGJd64/xwYBZqJyaI3neKSFDXO1Zt1Que2CofDSql/YrO1XGLWL4NaVho=" |
10.1108/02656719410062885 | <jats:p>Examines the impact of the intensity level of Just‐in‐time (JIT) on
quality. The intensity level of JIT is operationalized as a function of
four variables: the existence of JIT as a timebased technology; the
utilization of JIT to a certain extent; the integration of JIT with
other time‐based technologies such a... | Measuring the Intensity Level of Just‐in‐Time Activities and Its Impact
on Quality | [
"Youssef Mohamed A. "
] | https://doi.org/10.1108/02656719410062885 | 2,002 | July | "QFJYXAgiFpqwjMTVTWfd62bVUPP1M7NnSgFkepv1tJzExBIfaoBMS2KWv+u1ka7n0A8pJLGcmUvqsmis4EgQte2UKaW6zVmWCL/6oJAke0mhS5/iMxKax9i8/JIfBYuYv5M13+qyFgfaxNtgSgIWgo3Fmy1/UoO4bGfWvNOaVjo=" |
10.1108/02656719410064685 | <jats:p>Solving an optimal test or inspection interval is a relevant problem for
a machine that is subject to random failures when failures can only be
revealed by periodic inspection or testing. Frequent testing increases
the testing costs, while infrequent testing leads to increasing downtime
and loss of production. ... | A Note on Optimal Inspection Intervals | [
"Vaurio Jussi K. "
] | https://doi.org/10.1108/02656719410064685 | 2,002 | July | "8OEcTCxgqdrRrdMVPUPV6R6/5GNUs5PzBgFzeJ3v9FjW5BIVKsBdWkwWeyPXsablMIy5CkmMiM/qomuIc2A6FO0UMMM3z1imXL5obMg2Yu3hvw/CEBCI7l2mv5QPIq/YuycTnpiWlH6iRdvxRW8WQ9/HCAj+U7LxPnbWjJMIdi4=" |
10.1108/02656719510076276 | <jats:p>Considers the problem of determining economic statistical <jats:italic>np</jats:italic>‐control chart designs under the fuzzy environment of closely
satisfying type I and II errors. Goes on to model the problem as fuzzy
mathematical programming, and uses a heuristic method to obtaining the
solution.</jats:p> | Economic statistical np‐control chart designs based on fuzzy
optimization | [
"Wang Reay‐Chen ",
"Chen Chung‐Ho "
] | https://doi.org/10.1108/02656719510076276 | 2,002 | July | "Y3kYfYDgi9rFzF+3dWbNe2b5ZKE1M5NpXFFDaZ3t7ZwCABIda0BNBl4WP2H0gqJrcMifjUWfCs+KojnpQ2pYxOgNicGyz12uHrwiKNhm3oWt6B5AsoKNaom8pp+MRovcypodvJY2hzxgxJvpAza0I8fGTAh+SjNhf3LELJMifi4=" |
10.1108/02656719510087292 | <jats:p>Research on quality in Japan has emphasized technical issues, but
there is much to be learned from more organizational elements. Presents
material from major Japanese corporations on the role of the centre in
quality, the organizing of quality training, and long‐term planning for
quality. The research was carri... | Organizing for total quality | [
"Westbrook Roy "
] | https://doi.org/10.1108/02656719510087292 | 2,002 | July | "QtAYfIimPNqgCKNVXWK1f0bXxsZVk/N/Thl2PNP/9BxMDBsfU0DcGm6WugP9EabjUM7xiSWcmFescWyt4GH6NOWWAsHajF2sGrtCKZAiP9iRLRZiQyCLd5gdvNoMQK+Y7IM13bCCAwxCxNtgR6+kgo/lyix/UooQLH/XnLMZVrs=" |
10.1108/02656719510087300 | <jats:p>Over the past few years, considerable attention has been focused on
the implementation and usage of quality improvement and related
techniques to the service industry. Reports on an ongoing project to
implement a quality maintenance system (QMS) in a military maintenance
organization. Total quality management (... | Implementing a quality maintenance system in a military
organization | [
"Goh Mark ",
"Tay Guan‐How "
] | https://doi.org/10.1108/02656719510087300 | 2,002 | July | "0NFAXIiiE17QGPdXdWO96w7fx4V1s9NjT1VwzJP/8J3elBsfGsBMGWaE+umdM6TnFA/cj6G82Efs82ltY0LoBeUUgum6z1GWALV4sNEme4ShP53gMiKeSci6/ZqMRa/Z28M3nvCS1TTO5N/gRmsUgI3BWCx/UpYwDHZWhtUbRj8=" |
10.1108/02656719510089920 | <jats:p>Illustrates how quality function deployment (QFD) can be used to
measure customer satisfaction in educational institutions. Specifically,
utilizes QFD in evaluating the MBA programme at Grand Valley State
University. The inputs for the QFDs were obtained through several
brainstorming sessions of MBA students, f... | QFD application in an educational setting: a pilot field study | [
"Pitman Glenn ",
"Motwani Jaideep ",
"Kumar Ashok ",
"Cheng Chun‐Hung "
] | https://doi.org/10.1108/02656719510089920 | 2,002 | July | "U3hBbIjikN6RiJIbfWkXawTPx2XVs/dnVhR29JP+5J1YBBsdWsJNGDyGuUF3AYSDEw/8jbGc2AcsqWipZUXoXsUUmGP6y1CuCv2o4IqmJsWvPR3gMjOKFESq7ZiNQp/Z7q81HPqihTjDBJthTD0GAI3nyi5/UoM0THJSy5GJZj8=" |
10.1108/02656719510089939 | <jats:p>For firms to compete successfully on quality, the total quality
management (TQM) philosophy must be integrated into all aspects of the
organization. Quality function deployment (QFD) provides a systematic
process for integrating TQM into new product development activities. QFD
combines various design engineerin... | Quality function deployment: total quality management for new
product design | [
"Lockamy Archie ",
"Khurana Anil "
] | https://doi.org/10.1108/02656719510089939 | 2,002 | July | "UHtYbImiFl6QCLd/fWsHE27fxQfxE7dXSgR0dVP7oZ1cBBcdWsBMGXQAu+GxcITHEB/FrbG8009s0mmtYUZode0WK2D6z1CECrm4pNM2JservxzgUIKaAVi6vdqtRZ+Z2ss1XPKjBbjPRJNhAieEAIfCSA1vUoM4TnZWnNEJdh8=" |
10.1108/02656719510090018 | <jats:p>The effects of the choice of inspection level are poorly understood
by many manufacturing companies and frequently result in waste or
customer dissatisfaction. Describes the use of a quality simulation
technique to generate cost data related to manufacturing quality
performance and inspection strategies. Review... | Choice of inspection strategy using quality simulation | [
"Tannock James D.T. "
] | https://doi.org/10.1108/02656719510090018 | 2,002 | July | "QFkITK3ikp7ALKf/XWMd6mbXdOFlM5P3ThFycB+/5JhuZBo9GgBcWn6ku2G1kKalME+VDYmcmwvqqm2t4ULwnc0Wkee67VimuD6y8XkiNcmhbx/IF7CKh920/ZMMAYuI2uc3vLCClyzC1NvhQ2O0CM/HSC5/WhfYDGLWHJMbVgo=" |
10.1108/02656719510093538 | <jats:p>Examines the relationship between perceived service quality and
five dimensions of service quality (tangibles, reliability,
responsiveness, assurance and empathy) identified by Parasuraman for the
three types of service (pure service, mixed service and
quasi‐manufacturing service) identified in Chase and Tansik... | Service quality: implications for management development | [
"Gupta Atul ",
"Chen Injazz "
] | https://doi.org/10.1108/02656719510093538 | 2,002 | July | "UlBIX4imsJqQGPb2n2iVa073B+DUkzejShFyURP/5lzGlBofWsJemvqGu2O3EqSrQB95DDucysdtqWgp8kF4W+UcgOT8/1GGAPX6aJA2to2JKxXgEqKOzW23/FoPJibIjeU1ntiGiwBexNtgQyqWio3Hmixv0hcUTGqWQpULXjs=" |
10.1108/02656719510093565 | <jats:p>Total quality management (TQM) represents a major philosophical
revolution in the management of organizations. Compared with industries,
academia has lagged behind in the adoption of the TQM principles. One of
the most critical challenges to the business schools is to provide
students with a comprehensive under... | TQM for business students: an experiential learning approach | [
"Golhar Damodar Y. ",
"Ahire Sanjay L. "
] | https://doi.org/10.1108/02656719510093565 | 2,002 | July | "cF0IbInivh7AiPX3nUmR2xTNw1R0k7PnRh12MDf/5L3NBBodGwJJHW6Gq4PVBbaHCM9RjbmsiEfq82xt4EeYCeUWO6H6j1HkmLcqoIA2MsylTQzgErOq45gt/pq8RIuc/9k1PvDTl2hmhItlRr+UgI9EUg1/X5LwDHpXn/kbRjc=" |
10.1108/02656719510097480 | <jats:p>To address quality problems facing the public buildings in the
Southern African Development Community (SADC) countries, the industries
must pursue and implement an appropriate quality management system.
Discusses the need for an appropriate quality management system in the
Botswana construction industry as a ca... | Quality management in the SADC construction industries | [
"Rwelamila P.D. "
] | https://doi.org/10.1108/02656719510097480 | 2,002 | July | "xMFAXKmiGF7RCfTXfWVdYgzdRPF1k/NzRh1y0VO/9PzK1RsdG8DcGGaEimfV4KbvkA+1DTO1mE9EuGks4WDIle0MAeX7z1DUGLW2MMEyZcSj+wjoQpKaR+CltZoIJi+Z2us19OiTx3xn2FutAyaygIW1WilvUpL0DEdSltMbVjk=" |
10.1108/02656719510097499 | <jats:p>Describes the introduction of a quality costing system, using the
process model, within a division of GEC Alsthom Engineering Systems Ltd.
The system was introduced to identify and prioritize improvement areas
within the context of a continuous improvement programme. Includes a
critical review of a former quali... | A hybrid model for process quality costing | [
"Goulden Clive ",
"Rawlins Louise "
] | https://doi.org/10.1108/02656719510097499 | 2,002 | July | "EF0IbKDiEd7AyNN3X2Mt+wbXxaZVM/N7TBR2MBPvvJDeQFMdSsJMGFaEu0H1kKbtFY+dDRuMmE/o2+2oQmNglY0Uocd6zVi2ED34OJkmZtSh7R/oAgCKE9im/JqcB5/Y2us1vOCSFzXmxdvhUGfUgo3FW61tWpLwBFdWHLObVn8=" |
10.1108/02656719510097507 | <jats:p>Due to the increase in the use and importance of co‐ordinate
measuring machines (CMM) in manufacturing systems, it is necessary to
develop reliable and accurate performance tests for their verification
to assure the quality of manufactured components. Presents general
requirements and a classification of test m... | Co‐ordinate measuring machines | [
"Miguel P.A.C. ",
"King T.G. "
] | https://doi.org/10.1108/02656719510097507 | 2,002 | July | "5tEIbIrqMR6gnPP0f0Ndswb3UWVEA5PrTkNz/pe7/NzMZBodQ8DMG2QW+6AxsabgEQ91B1GMHg+iomks4UkRNIWcsMVQ7VSeCLwmeZh2aUSjf5zgggCaB9m0/5KZBK+Yq6c31dKS3DbnVJvFIicGAo/WSix/E5KY3HLWjZeLdjw=" |
10.1108/02656719510101169 | <jats:p>Most research on the process control charts concentrates on the
economic design of its parameters. Reduction of variance as a control
decision has not been researched. Presents a model for optimal decision
on variance reduction and includes the rejection losses of the
non‐conforming units increasing due to incr... | Optimal process variance under Taguchi loss | [
"Mukhopadhyay Samar K. ",
"Chakraborty Debopam "
] | https://doi.org/10.1108/02656719510101169 | 2,002 | July | "8HEYTIwgsZrArIPVfXb1+2bZQO30M7NvTVFzuJn/tpZCRBIVagBECl6WO2H8grLnEE2ZCxmMmM2qIDmJYUpZnM0MgNUy7ViuvD+woJMmfs2hfh7IZ4HPK8y6vJKNTQuc2pMxvMKWlRzYxdvlVua2I9/Xyi5+cjMxXmLWnvOLVi4=" |
10.1108/02656719510101222 | <jats:p>Inspection for quality of product is performed mostly at the end of
the production line. Therefore, non‐conformance is known at the time it
is inspected. One solution is applying in or between process inspection.
Moreover, in or between processes the required correction can be
performed before parts are manufac... | On the in‐process inspection and correction facilities | [
"Irianto Dradjad "
] | https://doi.org/10.1108/02656719510101222 | 2,002 | July | "IHFIbYggi97QqPaVfUYd+mzd8fF3s7P3ThEz+Zmt5h7OdFIdIgDcQH6G++n98YChEAz9pASsmk/rqintQHIyGa0UoceTj1yMGn2S6ds2Zs2h/7zAEhCBT9g0vbqNBRvQ26MzfYCShD1CRdtpQyc0Ap3XCA1uUxMhTGLWnR0KVho=" |
10.1108/02656719510101240 | <jats:p>Attempts to explain the dimensions of total quality management
(TQM) in service systems. There are varied perspectives in
conceptualizating, articulating and implementing TQM in a very large
number of differentiated service organizations. Aims to synthesize these
perspectives and present an example of TQM imple... | Understanding TQM in service systems | [
"Lakhe R.R. ",
"Mohanty R.P. "
] | https://doi.org/10.1108/02656719510101240 | 2,002 | July | "QvBYfQiiPFqQmNV1f2CV6wbX99FVE7PjShF01TP/5P3OlBsdGsBWGXiEqqmZg6SjlF7UjbmcmMfI+2ks8ELIBeScg+P6r1GOAL/6qNE2L4ylORXgEKKKw8Cv/BoOBr/ap8c1ntKfk2RKxJvgUzuWgo3FGy1/UoI0THISFfUbVj8=" |
10.1108/02656719510101277 | <jats:p>Service systems that require failure rate below a predetermined
value usually need maintenance in order to operate at that level of
reliability. One major issue in maintenance systems is the optimal
maintenance schedule that incurs minimum total cost. Considering fixed
inflation rate and failure rate variation ... | A balanced maintenance schedule for a failure‐prone system | [
"Sarker Bhaba R. ",
"Yu Junfang "
] | https://doi.org/10.1108/02656719510101277 | 2,002 | July | "8OEMXQShkdrYvdZddWOd6Sb/Z+cVI5LjTQExyN//8BRWrAIdC0HdWPyE2aWf06TvVA2NjZmMmO+K6nkpc2L5AO0WgMUSz1mMFL7k4NimYo3lfwVAUqKuakyyvpIPBq64ujM3nJ621T62RdvpV2pWA9/HHSh/UrJmLmLWFpMPVio=" |
10.1108/02656719510145819 | <jats:p>Quality has been proven to be an important strategic weapon in
order to survive in today’s highly competitive business environment. To
build quality in products and services requires organizations to
implement a quality management system which is accepted internationally.
BS 5750 which is similar to ISO 9000 he... | A quality system assessment on an electrical contracting company
based on BS 5750 | [
"Yusof Sha’ri M. "
] | https://doi.org/10.1108/02656719510145819 | 2,002 | July | "0tgYXaiivlqQiLd0VWMd4g7Vl+N2k8PrRlV2YZH+9p3M1RoNEsDcGHyEu0H9k6bLMA9VjZk8yEes+2ls4VPoNaSUsaEcj3WmCrSo6Ng2b8Sh+RHgEgKKhdilv5qsJq+70qsVnMCSlzWD4NvlAi4Gk43m2g1vUJLcTnLWjZubZj8=" |
10.1108/02656719610110014 | <jats:p>Quality initiatives have become widespread in recent years. However, the diverse meanings attached to quality initiatives make it a seductive and slippery philosophy of management and an elusive topic of study. Many books champion the cause of quality management but few address its meaning or reflect on its pra... | Quality management, problems and pitfalls: a critical perspective | [
"Wilkinson Adrian ",
"Willmott Hugh "
] | https://doi.org/10.1108/02656719610110014 | 2,002 | July | "UlFYfYgij1qAiPd7XmEVewr3Q8d1s7dzYlF2dRH/5vzMlBs9GgBZWWqOvkPRoaSjEE/1DTs82Ncs+myt9Uj4LO2UMeH7rVGmmLmqaNE2P92BaxXiEIOOZ4i+/YYNRr/c7vM1/vi2h2xuxJ8gJyOUgo2GkCx/W5I8TVsSxRFKRhY=" |
10.1108/02656719610110050 | <jats:p>Develops a framework for planning, developing and implementing an effective quality management system to satisfy the ISO 9002 quality assurance standard for any medium‐to large‐size PCB (printed circuit board) plant in China. Suggests that the approach can equally be applied to plants which are not located in C... | The PCB industry in Hong Kong and China | [
"Tang C.L. ",
"Rao Tummala V.M. "
] | https://doi.org/10.1108/02656719610110050 | 2,002 | July | "QvFYXIkinx7wiPN0fSM96jL91nV0E/NvRhd2dNvvpD9MVBddUsBMGGaC+0OV467vOE/9jTGc2QfkcWks40W4VGWWo0E77VXmGjQ6qZsyP8SB7QHoEwKaY8i8vZqYBq+Y3oMxvKCCFTSOTJfpRkakA4zGWA9vUrAYXE/WmpPKVjo=" |
10.1108/02656719610114371 | <jats:p>Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality Management (SQM). In addition, the core concepts of SQM, namely, customer focus, leadership, strategic quality planning, design qualit... | Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification | [
"Rao Tummala V.M. ",
"Tang C.L. "
] | https://doi.org/10.1108/02656719610114371 | 2,002 | July | "4FhYXIiiHt6AiPV9v2wdcybdx2R1M5NvSl12dNP/vJ1MVBUPGoLMGGaAuuO90aeHEE91jTGUgM8s8WmsxEPoJOWUkqP6jVWWmDfwoJGmdvStORziCqCaIZg0vJ4cRa+azsM1vOKDlXxG0IshRiYWgIbXyi1vUoJ8DGJS1BHbRjM=" |
10.1108/02656719610116063 | <jats:p>Provides a comprehensive and evaluative account of product reliability across a number of different dimensions. Through utilizing secondary sources of data and supported by some preliminary qualitative research findings, attempts to decompose those elements which have a direct relevance to product reliability i... | Modern approaches to product reliability improvement | [
"Ahmed Josim U. "
] | https://doi.org/10.1108/02656719610116063 | 2,002 | July | "UvNIXIiiiNrUnPd1BSs14w73R+fRM7MDRgFw0HH9sLjWtBoNGsBN22YGvyW/kKalEAz9DbmOi43oimso80Z4tW2UAca6zVmOBLugoPA2ZU2hDxHgE6KKDU2y/ZoLAq+Ih/s3/5qWjTTaRNthM2EWCM3O2ixvWLI8TGLWlDefVj4=" |
10.1108/02656719610118106 | <jats:p>Explains that the rapid growth of artificial intelligence techniques, especially neural networks and knowledge‐based systems, have paved the way for the development of an intelligent and real‐time manufacturing information system. By efficiently utilizing the specific domain representation in a production cell,... | Real‐time architecture for advanced quality monitoring in manufacturing | [
"Shetty Devdas ",
"Motiwalla Luvai ",
"Kondo Jun ",
"Embong Saat ",
"Kathawala Yunus "
] | https://doi.org/10.1108/02656719610118106 | 2,002 | July | "wFMMXIjmkN7gHNP/VWPdIl75Fcf1M/H/TnVSeB//s5hPIFsdasBNWmYWu2m10qas0EudjCGM20krsm2tY0uYBO0WJ8Eyz9SOgLo6qJkiFV2hORrAggGoicq8vJEdBb+IiisVnbqa1TfyRdPhAuOUj8/GXChvUqoxXMfUrNObVi4=" |
10.1108/02656719610128529 | <jats:p>Describes the current industrial scenario which is marked by the proliferation of theoretical ideas and concepts on total quality management (TQM) proclaimed by numerous quality management and engineering experts. Insists on the need to streamline these ideas and concepts so that TQM programmes in manufacturing... | A focused system model for strategic quality management | [
"Aravindan P. ",
"Devadasan S.R. ",
"Selladurai V. "
] | https://doi.org/10.1108/02656719610128529 | 2,002 | July | "wlBcfIiiGl6wiPN3X2WdeobdV6X1M5F/T1V2dNO/t5hMBBMNW4BNWnaEummckKak0F/9jTGMmk0q8G2s40vwLO0Uo4C67VWOhL44qNE2Pdyhb5ziErKKo9i0/JoNRr+IXss1vKqC1RVGdJvlADaUiI/VWChvUop4HEJSjJELVj4=" |
10.1108/02656719610128574 | <jats:p>The reliability of a product is generally concerned with failures during its operating life. Accelerated (stress) burn‐in before shipment will reject poor quality products and avoid a high initial mortality rate in residual life. It is justified when the expected proportion of a product being defective is high ... | Cost optimization of accelerated burn‐in | [
"Hui Y.V. ",
"Lu W.L. "
] | https://doi.org/10.1108/02656719610128574 | 2,002 | July | "cOtJTKiiq8rWjOfRNWMV7w73ZafRM5PCRhMzcNn/8Nje9BodKoBFCn6EO+P38objMoyJoVm8293pomqoQWA4t+0UKcWy3Vj2WLmgaOg2BtzhjZFAEwCO5d2iv5KNALu4j7s3fJ6WlSjSRNthQy4cBs/POC53U7MzXnLSnN+Mdjo=" |
10.1108/02656719610128583 | <jats:p>Suggests that the implementation of TQM systems in the tourist industry is still a recent phenomenon to which little research has been dedicated. Examines problems in initiating total quality management systems in Valencian hotel firms according to the evaluation criteria of the European Quality Award, comparin... | Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis | [
"Camisón César ",
"Flor Marisa ",
"Cruz Sonia ",
"Küster Inés "
] | https://doi.org/10.1108/02656719610128583 | 2,002 | July | "QPBYfyjivl6gmJdXf2AV6xbPR8VUk5PnTll2dNH/5v3CEBsdE8BcG26Fumk9EaTrAt59rbmciM/M+Wnt4WHgDOQWkuDbj1GEEPX6INC29pStORXgAKOSAcgtvMosBafJ78O9fNCDgSBi+MugEi+WgoWNWi19U5MwDH7SuBFLVj4=" |
10.1108/02656719610150588 | <jats:p>Examines the total quality management (TQM) programmes of Maquiladora operations located on the Mexican border and benchmarks their quality practices<jats:italic>vis‐à‐vis</jats:italic>those in the USA. Six domains of TQM programmes (information and analysis, strategic quality planning, human resource developme... | Benchmarking Maquiladora operations relative to those in the USA | [
"Prasad Sameer ",
"Tata Jasmine ",
"Thorn Ron "
] | https://doi.org/10.1108/02656719610150588 | 2,002 | July | "UNBQXYiivx6AiPVXXysde2bfx/R2I4HjQ1VyfNP/9J3OBBo9EsBUGW6EakPdk6TqkE5hLTmcmU+s8GmtYUjynOUcD+Har1GegvU4YNk2b8SxLxWgNiGabcio/VqfJK/Y/sMUXJqvlnROxNtlVjeUgI3CSC3vVgNwTGJWjbMKR3E=" |
10.1108/02656719610367560 | <jats:p>Proposes a quality assurance model for the development of a computer‐based information system covering the different system life cycle stages. A field investigation for the information systems in a selected number of organizations in Kuwait revealed that a limited number of organizations have a quality assuranc... | A quality assurance model for an information system development life cycle | [
"Abdallah Mohamed H. "
] | https://doi.org/10.1108/02656719610367560 | 2,002 | July | "ItlYfKiinN7YCPPd3WMN64bV1ON2M/NnRhBydBO98p3UQFIdEshcG3KG+wuQ0abrMA/VDbkcjkfg290o40eatWyUJUP9z1GuGL0yqNgmZ+Sh6RnBEqKKSdi9/5IuAr+5zKs1vpiSB3xG0Nt4Y2sUi4/HDIl/UAKQHEZWuLULdjY=" |
10.1108/02656719710165419 | <jats:p>Asserts that the concept of quality circle autonomy includes the issues of members’ development, relations with middle managers and supervisors, determining time of meetings, evaluating suggestions, selecting discussion topics, applying solutions and electing leaders. Investigates these dimensions in one Japane... | Quality circle autonomy: evidence from a Japanese subsidiary and a Western subsidiary | [
"Stavroulakis Dimitris "
] | https://doi.org/10.1108/02656719710165419 | 2,002 | July | "kHFYXAqmPpKQKPf3b2i1W1LvQudUE/PhTlFwyTHv9d1oERodE8BdG3aEPmM4BLTjkF7ZDTG8gccu//yl5kB8jOsUgKO6zVWuqL3LaJE2PtGHOwzqQRKaZYAtvIoNRT/dvss1/9CHBVxGlNvhDudkAo7HXi1/WoKwTGdW2PsKRjM=" |
10.1108/02656719710165491 | <jats:p>Considers an extension of the non‐homogeneous Poisson process to describe the software failure process more appropriately. This extension introduces a new structure for the intensity function of the non‐homogeneous Poisson process. Using this intensity function, develops a mathematical model to determine the op... | Software reliability estimation and optimization | [
"Suresh Nalina ",
"Babu A.J.G. "
] | https://doi.org/10.1108/02656719710165491 | 2,002 | July | "0vkMfCiimt7ZCNNdPSO84QTrROOVM7NBTBR0VJPt9FjWRFJVakhNXHYEW6H4kqbvEA+9CXuMms/KqnmpcmKYhOsUAET5x1GmmD+waLgmZtmhuw1AEYCKLkmCtZQOBZ+Ynvs//IoWnTrxRdtpYmVUg9/fnKh/krO2bmLWPLOLdr4=" |
10.1108/02656719710170693 | <jats:p>Looks at how the construction industry’s demand for better management of quality in construction projects is becoming increasingly important for every project participant. Says that one important aspect of a quality improvement programme is the cost of quality which is relatively new to participants of construc... | Some observations on the issues of quality cost in construction | [
"Abdul‐Rahman Hamzah "
] | https://doi.org/10.1108/02656719710170693 | 2,002 | July | "QqhQfAGim1vQLHVXXWKV4gTdRaPWs/NLRxR2cBn/1N3MlVAda0BcWG6Ei0Nd4KbvEI+9DZu82Efuuk2pY0HAte0cgGW4z1i0CD2CINEmJWSh2z/oQKCLJ8nkvRKMBC+Ym+s31OiGlywm3NthA2t2gM2EWA1vSpPkDGLWDNNbVj4=" |
10.1108/02656719710170738 | <jats:p>Notes that after‐sales field service has become an established competitive differentiator among equipment manufacturers. From the service provider’s perspective, effective field service management is essential for operational productivity, customer satisfaction and retention, and profitability. Benchmarking is ... | Benchmarking field services using a zero defects approach | [
"Behara Ravi S. ",
"Lemmink Jos G.A.M. "
] | https://doi.org/10.1108/02656719710170738 | 2,002 | July | "UNJQTAjikl6I/PbUPWsd6wbfR2BHM7HLxhNycJP/5tXeZBI9OEDdGzCAue31oYSqFVzZDTmM3Efs+Wmt8UC4H+UdgOT4w1C+Ary6qJCm58yhORvgEDOCDej7vJgOJ6nYt6I3nPCyVETLxJtlxycWAo3DWipvUJOXTmJW3dmOBjk=" |
10.1108/02656719710181303 | <jats:p>Proposes that the improvement of an existing quality management system (QMS) through flexibility and innovation will increase product and service quality, which will in turn enhance and advance the organization’s business objective. Explores the “segmentalist” and “integrative” concepts within the context of co... | The effective maintenance of quality management systems in the construction industry | [
"Pheng Low Sui ",
"Faizathy Omar Hennie "
] | https://doi.org/10.1108/02656719710181303 | 2,002 | July | "wtBQfgmmn17QiPdVX0gV80b/x9V0k8PzQlV2VVH/9J3shVsNW4DcHXaEuuMwgaTrGN/dDTGsmkfu+88scUjIBOUUo+H6j1SMiPWwoNG2PuShexzgAgCK54g8vBqMBqeZnsM3neCOBSxG9N9hArKWgI/AWil/WgK4DGNWlNFbRjk=" |
10.1108/02656719710181385 | <jats:p>Reports the results of an exploratory study which examined the potential of using “conversational” information from the Internet to enhance product quality. Examines and sorts archived messages to evaluate potential for using them to supplement the quality function deployment (QFD) and quality improvement (QI) ... | Using Internet conversations to improve product quality: an exploratory study | [
"Finch Byron J. ",
"Luebbe Richard L. "
] | https://doi.org/10.1108/02656719710181385 | 2,002 | July | "UNANX4imml7ACPP7FWIVS17XxafUk7FnRhVydlP/oZzOlBOdesBd32IHm0P3oIanEE/lzTOsmAeou2Aow0B4X20Wg+D47VCOCrEAqME2BomjbRXiEiCOIthe7dqcb5+JzP00naKiC7jbQNt1IyYkgs+CzC1vWoL5TGtU3JELYjc=" |
10.1108/02656719710186191 | <jats:p>Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a survey instrument to measure managers’ perceptions regarding the extent to which various quality management procedures are implemented i... | The management and control of quality in a process industry | [
"Chaudhry Sohail S. ",
"Tamimi Nabil A. ",
"Betton John "
] | https://doi.org/10.1108/02656719710186191 | 2,002 | July | "4tAYTYmiuxqgLLN3bWIVa2TdxPdUE5FjTl12cdP/9NxtFBkdW4BcWGSU6yP1kKSjcN59ibWMiA/ssm2tYW24LeUWkuOa7FiOiLkyYJg2f1SjCxziI5KaLYg+vR6MBY/Y38I1vLKykmXGxNt1QiemgoWNSC1vc5IxXG7WrZFaVjc=" |
10.1108/02656719710186236 | <jats:p>Surveys 14 companies, winners of the Australia Quality Award between 1989 and 1993, regarding the dynamics of the change processes which led to their achievement of the awards. Hypothesizes that the organizations which won the award have successfully managed the process of complex organizational change. The sur... | Quality culture and the management of organization change | [
"Abraham Morris ",
"Fisher Tom ",
"Crawford John "
] | https://doi.org/10.1108/02656719710186236 | 2,002 | July | "0P1YXICmP17AmOf1NWsd60bnwsBUs7PpT1Vy5DP/tv1sEBN9U8BOGGCHumEwFqfvEA/9iTEs0F9oungswXXohOWcDuF6zlG+AbUS4IEmP82lewXgMwCOI5go/ZpMAo+axtM1lmCeBy3X1YvpNJb2go+F3g1/UIKkQHJWnPGTRjI=" |
10.1108/02656719810196360 | <jats:p>Statistical process control (SPC) is a common feature of quality control in most high volume manufacturing processes. In the food industry, while there is no explicit compulsion for organisations to make use of SPC techniques, their usage can accrue the same benefits as in other industry sectors. Discusses the ... | Statistical process control in UK food production: an overview | [
"Grigg Nigel P. "
] | https://doi.org/10.1108/02656719810196360 | 2,002 | July | "4OFYTIjmmH7ADGPxb2Q950XVROBUM5HLT1didtP9lNxMNBM5W4BdCmSSe2P1kKTrUg+5zDGEXk/psmmtaUi4na0UsOa6zlCuiruyKLA2f9Sz+R7oIaKGKdq3vZ6IDi6Zy6o1nOKWF3Uu4dt0A2Ykgoysmi1tdhI9TGJUL9FbVhc=" |
10.1108/02656719810196379 | <jats:p>This paper proposes a simplified procedure to approximate optimal values for the sample size, control limits, and sampling interval of a control chart based quality control station. The procedure considers the specifications in evaluating the control limits, permits asymmetry in these limits and accounts for th... | A heuristic approach for the economic design of X ‐ and R control charts | [
"Gélinas René ",
"Lefrançois Pierre "
] | https://doi.org/10.1108/02656719810196379 | 2,002 | July | "YnFYTLggmZrAKNL5fXYd6w7V1OFQM5FrTFBzeJHr5txrYBoXasRdCl6UOyHWkKrn8E67iVmsCE/rmmmpZWCwnc0WkKE6zFiuOLwwaMEmbo2j/x7IZ4COSp4+vJyNJ57Y2qc3vMC2n3+CxdvlQGc0A9/DCAx/cpP1fmLWHpOKVg4=" |
10.1108/02656719810197297 | <jats:p>A work sample was used as part of a human factors investigation into the reliability of a safety‐critical programming task. The use of this technique provided important insight into three areas. First, a number of different metrics, based on error rates, were considered for the purpose of identifying those part... | A work sample analysis of safety‐critical programming | [
"Westerman S.J. ",
"Shryane N.M. ",
"Crawshaw C.M. ",
"Hockey G.R.J. ",
"Wyatt‐Millington C.W. "
] | https://doi.org/10.1108/02656719810197297 | 2,002 | July | "QtBIXijCst7VjNe9HWtdp93HTIdVM7djZlFispf/9NDGEBIdSsBNGzSW82GzcK6nNQ29DjGci42oom4oY0FQiUUUI8X6zVWODrugKKA2c1GtKxXhMqiaB1mx/YLtJS+IzbsVdbqWn2nzzN9gZCNAAs3Lnix/wQP8Xu/WjPObViw=" |
10.1108/02656719810203703 | <jats:p>The practice of law is under pressure from various sources. Economics is one such source. The number of licensed lawyers is growing rapidly at a time when other disciplines are threatening areas of practice that were once the sole province of lawyers. Another pressure on the profession comes from the courts whi... | Total quality management: applicability to law firms | [
"Abraham Steven E. ",
"Spencer Michael S. ",
"Monk Eloise L. "
] | https://doi.org/10.1108/02656719810203703 | 2,002 | July | "UHtcbAmiFprQwffXfW+J+wbdxcbVN7PjRhlxQDH/9L3MnBIdU8JdWWaE+0tbtbbDlo/9DbGM2E/s8w8tYUkYBe2UMaC4hliOBL8KoLA2tt6lOQXitrKIQxgivZocJpvY/4s1/PiWh1hu1J/pEi9UCI/HTAt/xoDRBvJXjdNbXiU=" |
10.1108/02656719810214332 | <jats:p>High reliability, maintainability, safety and supportability are expected from today’s modern systems. In the recent years supportability has been widely accepted as a major factor in logistics discipline. The main purpose of this paper is to demonstrate how advanced mathematical models can be used to analyse t... | Supportability ‐ critical factor on systems’ operational availability | [
"Dinesh Kumar U. ",
"Knezevic J. "
] | https://doi.org/10.1108/02656719810214332 | 2,002 | July | "8NMIXqqnGNrQPfdVhWO56w7rZ2c2I6fzzRVyUpN/qNRG1Bt5SEtdGfy3uyW1k6aqAA7djMuMiI8riu0Ae1Hdhu+UCMRyzVGulLY06Ni2d5nBf5XAU4OODXmi/RALBg6IhfM3nN62hH6S1N9hZiBSFc3JHSx/2zK+XGLUhJuPdjo=" |
10.1108/02656719810218194 | <jats:p>Reports on a study carried out on an injection moulding process to produce agitators for washing machines, following complaints from customers. The study revealed that there was a lot of variation in the product dimensions produced. Attempts to demonstrate how robust design methodology is helpful in achieving v... | Taguchi’s methodology for multi‐response optimization | [
"Reddy P.B.S. ",
"Nishina K. ",
"Subash Babu A. "
] | https://doi.org/10.1108/02656719810218194 | 2,002 | July | "QPUQTIimcJ7AiNf3/3Zdw873ZONVs/PrTkFyGV/99Zz8JBIdQwBcCmaGKWNxw4bj0gcVrROtm1+I8nutwWrYvU0WIaSS5VCmkLciYPEmIN2hKxrgUYKKLP24/1uoRY6Z2bs1X+qSlzzSRJt9ACOGAo+NzC1vFZLwTQLUnZZ7Vjo=" |
10.1108/02656719810218220 | <jats:p>Trends in modern management point toward composite and comprehensive management systems that provide for competitive performance in the global economy. Management system audits are widely used to ensure compliance with planned arrangements and improvement of business performance. This paper addresses the harmon... | Integrated audit of management systems | [
"Karapetrovic Stanislav ",
"Willborn Walter "
] | https://doi.org/10.1108/02656719810218220 | 2,002 | July | "dPEITYjiuF7IWPP3XUOt8zbvUlFGE/NrTl5iFJn/qp3MRRkZMkBMCDaGumF90aTLGI39zbmdGg/IqGht8EWoNOmWsMYyjFGsCH86IZG2t0Sj+Q3iA4OWh9gkvp4ej5ec28EVvdDXh2RoVZ/hR26Wi4/HXilvWJPsgPZWv5NLRjQ=" |
10.1108/02656719910218238 | <jats:p> Traditional attribute control charts are based on the monitoring of the number of nonconforming items in a sample of fixed size. In modern manufacturing processes, since items can be checked automatically, use of samples of a fixed subjective size with traditional charts is not suitable for on‐line continuous ... | A quality monitoring and decision‐making scheme for automated production processes | [
"Xie M. ",
"Lu X.S. ",
"Goh T.N. ",
"Chan L.Y. "
] | https://doi.org/10.1108/02656719910218238 | 2,002 | July | "YuAQTJjguVrAHNPxf2Jd417ZbeV0M7FrTlUR8Zfz5p7eYFsTa4BNCEaWuyX3k66nME6fgUG8ik/roGktYEkxnA+UkYG6zViO3L0WIbB2dEGn347IA4KaDdi6rZaJAZuY66M3POISlD9ixdtlV2c0A9/fCI1vIjOxfmjWDpPLdh4=" |
10.1108/02656719910249810 | <jats:p>Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have successfully achieved ISO 9001 certification in Hong Kong from 1994 but the quality assurance processes described in the standard ha... | A survey of ISO 9001 implementation in engineering consultancies in Hong Kong | [
"Tang S.L. ",
"Kam C.W. "
] | https://doi.org/10.1108/02656719910249810 | 2,002 | July | "QvBQfIgmml/QKPJdX0uVYg71R+N1M/PbT1VybBP/pr3MoRMdGspeGG6Eukv18KbLMA/9jLGcyE9svm9s40GAFe2NkuP8zVWkHDWaINFmN2zF6YDoEqKKZ+gk/ZYIB6/Z3uM13OCSJXSmxNvpAk8Ago2WWQ1vUJq0DvNW+JNbVj4=" |
10.1108/02656719910263724 | <jats:p>Examines the trade‐off between system redundancy and acceptance sampling as alternative means to improve system reliability. We assume that components of the system follow an exponential failure law and investigate expected times to failure of systems of various levels of component redundancy which have been ex... | Acceptance sampling versus redundancy as alternative means to achieving goals for system reliability | [
"Graves Samuel B. ",
"Murphy David C. ",
"Ringuest Jeffrey L. "
] | https://doi.org/10.1108/02656719910263724 | 2,002 | July | "sOFIXKygmNrQDeZ9NSMd4QbjRG3VL7PjTAEz8NP/9FRe5Bo5akBNGnSWG6W20qblIAn9iNmOC83qimks80E8Fe0WAMTxzV2unLaw8JCmI83BPxXAUwKOTX2SvJAPAI6YimM1/JqWnX6CBNtkNyY2B93ODKx/0rK1XmLWBJOLVh4=" |
10.1108/02656719910268215 | <jats:p>This study reports the experience of management from 83 electronic plants located in the USA in dealing with time‐based performance. The general finding is that by managing time effectively, a firm is able to enjoy reductions in manufacturing cost, warranty cost, and more importantly increased market shares. Al... | Time‐based competition | [
"Ling Sim Khim ",
"Curatola Anthony P. "
] | https://doi.org/10.1108/02656719910268215 | 2,002 | July | "UNOYXIkittrQyJB/dWsdu3bXxGf0k7P/ThFy+FvjtFhMxBIfW8DNW2aGu2G0gKTjFA3tibGcmU/ouyGtYEQ4Ne0UIUX6zVmOhrrgoMA2Z92hyR7qMzKKP9iy/ZKMRZ+Jjvs19Lq2BXz+QNNhDockAo/HSilvUoM7TmfWnPOYVjw=" |
10.1108/02656719910268224 | <jats:p> Foreign manufacturing firms operating in mainland China face an adverse operational environment caused by poor quality management staff and the undereducated workforce. The implementation of TQM is particularly difficult in this environment. Based on case studies of 20 TQM firms and practical consultancy exper... | Towards TQM for foreign manufacturing firms operating in mainland China | [
"Yeung C.L. ",
"Chan L.Y. "
] | https://doi.org/10.1108/02656719910268224 | 2,002 | July | "AvBYbCCmNl6wiPd1fyt9m2j95rf0M6HrSx12XJP/tb1ElBcdGsBMGWKGums4g6bjoE/5jbGM2U/q8W2s8U2gROUcI2G7rFXkApEaIJE2P82BOQToF4KeZ9gxvdoIRa2Z/8czvtiXlhROzMvgBi60AIXDSC3vQqOwRmtWvbNYVjM=" |
10.1108/02656719910274290 | <jats:p>There is a great need for empirical research to evaluate internal organizations’ (e.g. information system department, accounting department, and purchasing department) service quality. In this study, a model to describe the interactions between internal organizations and the processes they serve is proposed. An... | Internal service quality – an empirical assessment | [
"Kuei Chu‐Hua "
] | https://doi.org/10.1108/02656719910274290 | 2,002 | July | "AlJob4jkttrQuPt1PWOd+4TXUeDUM2PnThFyFB//9P2EATktEsBPGnaUuuG1RKTrEQ3ZTTm8y8dpuXyp8EFIje0UB+H4j1WWLf+yqJAit42nKxngEyKGCdgf/JoNBr/Zr8k1nNiCBxQPzJtgTyr2E43H2y9/UpGgHmIWnPkZTjU=" |
10.1108/02656719910274308 | <jats:p>A design is robust if the design values for selected performance characteristics (i.e. responses) are chosen to be invariant to the variations the product will experience. For a design to be acceptable, it must conform to the design specifications. However, due to the existence of variation, this conformance is... | Multiple response robust design and yield maximization | [
"Jayaram J.S.R. ",
"Ibrahim Y. "
] | https://doi.org/10.1108/02656719910274308 | 2,002 | July | "QFM4TAygiZrADNbXXWZN8G7bROrVO7N73AFXMNvr9ZxfJBpfSoBNkmaS+2Ox0qbnsA65jRmEik3qsHmtQUpYHc0UIOW27VSkEL6G8JI0KsHoG5psYwKKDf24vp6IBY+Y6IM3zcq2lT7CRJv9RyeSB4/U2gx/FhM1TELWnN8adjo=" |
10.1108/02656719910289852 | <jats:p>Burn‐in is an effective means of screening out the infant mortality components of a system. Most related studies investigated burn‐in by curve fitting for a failure model and cost for an optimal burn‐in time model and environmental stress model. However, those investigations did not provide an effective method ... | Determination of optimal burn‐in condition – a case study in switch mode rectifier | [
"Su Chao‐Ton ",
"Wu Cheng‐Lin "
] | https://doi.org/10.1108/02656719910289852 | 2,002 | July | "VOtQbKggm9rcjPV9FWNd4w7XdKm3M5PPRgMxPNnr8Bjc4BIdIoBNCGaEe2G18objco+ZodGum0/MommJQWIolX0QKcU+zVC2WjzgaauiZFjh7ZjgF6KO4fugv5oJBTu5mzs3fYqWlfzWxNtlRQakJ8/kXCh2AqM0fnbWnBOcVj4=" |
10.1108/02683940010320561 | <jats:p>The article reviews assumptions commonly made about a changing psychological contract at work and questions whether we have understated the changes that might alter future work behaviour. Research that has examined the adaptations to work being made by employees and the future generation of workers is highlight... | New employee behaviours, work designs and forms of work organization | [
"Sparrow Paul R. "
] | https://doi.org/10.1108/02683940010320561 | 2,002 | July | "mPxQbgimtt4wMIf132Ody8fFQsbVt+PhZldyyDP/sN3EuBg5YsBNGrCGOmswRbLrmE+VSDmMgc2utswq0NFajO0UC8Wa332uirVpSNM2N9i3aRThkqQqIli9vBJfJSecB9M139CEhc1Wxd9hxqfmAo/O/il/7IuxCutXwfMTIhk=" |
10.1108/02683940210417049 | <jats:p>Owing to their growing numbers and importance, both managers and researchers are increasingly concerned with the work experiences of boundary‐spanning employees. Employee perceptions of organizational support (POS) may be particularly relevant to this crucial employee group. Thus reports a study of the relation... | Antecedents to boundary‐spanner perceived organizational support | [
"Johlke Mark C. ",
"Stamper Christina L. ",
"Shoemaker Mary E. "
] | https://doi.org/10.1108/02683940210417049 | 2,002 | July | "m1xYXADmNv6wANV/T2Cdq17nQ8pWs9Fh5lMyUTf/9d3OuBhZWkBNmX6GKiuxBKSnGF29TDnMkA+s50yh5Fp6hHYcB+X8zkGmiLfhiJI2NvWzuRSIcKMeNcid/pofZG+pj9s1Odq0x01GzJ9gT6l2Eo3GnC9v0ZOiWCNWlPkZajg=" |
10.1108/02683949410051477 | <jats:p>Explores managerial professionals′ views on gender‐based preferential
hiring versus merit selection, and examines whether their views are
affected by different information frames presented to them. Results show
that, although the managers sampled in the study opposed preferential
hiring in general, they valued ... | Preferential Hiring | [
"Singer Ming ",
"Lange Craig "
] | https://doi.org/10.1108/02683949410051477 | 2,002 | July | "g2zMTQngEv6AQLf133qVCzvPRetXE/Ph8lVzQTfv9/xE+NMdWgBMmTKWq0O6QKWr+E0sTBnMmCcsrmwtoEWChGWcG+G471ikkbq4YJkmvvK5SAWLcqIsL6w2/FkNBXuJNtk1PrC0h2xG1J9lmgGGoo+mni1vUJPxSLrWiPdVAhA=" |
10.1108/02683949410059244 | <jats:p>Success in appropriating technological innovations is likely to be a key
factor in maintaining a firm′s competitive advantage. Managers′
cognitions, or belief systems, play an important role in the
decision‐making process that leads to the adoption of innovations, but
research in this area has been neglected. R... | Managers′ Beliefs about Factors Affecting the Adoption of Technological
Innovation | [
"Swan Jacky A. ",
"Newell Sue "
] | https://doi.org/10.1108/02683949410059244 | 2,002 | July | "y/5sTgniEr4gsPd/X3nZAoTvR8RVN+PPcl0yqzf+t9VEkBG9csJNGjaGO2KwUabj8F7dDLWMmJ94ln8t8UV4BO0WKsG6zVGuFvIsKBk2ftyhfRzAEqCqK9qb/BqrBP7K5Ns1f7KWhGBewJfhkvvmGo3rTy1tU4MwAG/U1XWfUjA=" |
10.1108/02683949410059262 | <jats:p>Uses <jats:italic>The Wizard of Oz</jats:italic> as a metaphor for a workforce comprising of
Scarecrows, Tinmen and Cowardly Lions. Specifically addresses the
topics of disempowered workers, barriers to empowering employees, steps
to empowerment, and benefits to organizations of having self‐directed
and empower... | Brains, Heart and Courage | [
"Johnson Pamela R. "
] | https://doi.org/10.1108/02683949410059262 | 2,002 | July | "mnJVXIjiHt5RiNc3G2zdi3jnV890E9EnYlM6YTP+9d3nkFocIkBNGGiBO2K1ILersMqZlLmMiImOf/4t4mp6xG0UB0AYx0GOirChYNM2Jt2JyUygciK8ZAov3pINAw6Yltk1Hpq9h2hSVAXhCjdGgg2Alil/zYH0WqNXhXEfBj0=" |
10.1108/02683949410062538 | <jats:p>Provides a case study of teambuilding training in a clinical
environment. Analyses changes in behaviour for individuals and teams
following training, and seeks to provide lessons for the trainer and
line manager by drawing out the successes and problems of the
intervention. Also provides lessons for trainers an... | Teambuilding Training in a Clinical Environment | [
"Currie Graeme "
] | https://doi.org/10.1108/02683949410062538 | 2,002 | July | "kFxUXIimNJ6AmPdXTWn964TnwMZUE/uhZlF2wTP/tpnk2BRdWsJcGCKGPkayA6TnmU6tjjGsnJds88ztAFHIxWUWM8G7y12uifDgqND2e9GhuRSjkqC6ZJm9vpKNBiiQ5ts1f7K2F2zDXNPgQuNWEs2GTi13z4OSCuJX1fMeGic=" |
10.1108/02683949410075831 | <jats:p>Much current Japanese popular discussion centres around the sudden
death, at an early age, of Japan′s hard‐working white‐collar workers:
<jats:italic>karoshi</jats:italic> – death from overwork – or Salaryman′s Sudden Death Syndrome.
Officially it does not exist as the Government and big business are
hesitant t... | Karoshi: Salaryman Sudden Death Syndrome | [
"Herbig Paul A. ",
"Palumbo Frederick A. "
] | https://doi.org/10.1108/02683949410075831 | 2,002 | July | "yMgYfAikHrr03ud9TWPVK3XFU+YVE7dLcvdgXZvvdBzF2BtVY0pcWi6Gm3P/wLTrUd35mr2OjGWIckitYEUIgHyQCsAeTlGeGrvCLNI2ddyxCYTiI5bPdXibrEILBS+cl5sVX/qEhsia1P8hFkbmE9wmGC92R6Hxa6fUhnMdFrw=" |
10.1108/02683949510075173 | <jats:p>he role of employees in decision making within an organization has
drawn increasing attention in the last decade as concern has focused on
quality, e.g. quality circles, total quality management. Explores some
of the problems encountered by an employee when she made an overt effort
to effect a change in her wor... | Ethics: dealing with cancer patients/employees: a case study | [
"Geddes L.M. "
] | https://doi.org/10.1108/02683949510075173 | 2,002 | July | "knxYTYjgt5bQwNeXZWCdr3L3UctRIbchZFE0wTDv9t3N0BoVEoNYXDqEumN8AqGqEEv4zDusqscs6O7lYnLYBO+WEsGcr1mlqrGgYJE2K9SjPQTi4gCMZ8A8/6qMZDvci9o1PMQEhzxG3N+hwrt2IA9FXid/0qGRGCLWifIXdtQ=" |
10.1108/02683949510081338 | <jats:p>Reports the findings of a study which was undertaken to examine the
effects of radical organizational changes, the move towards NHS trust
status, on the health and wellbeing of health care workers within a
large district hospital and community service. A prospective
longitudinal design was adopted incorporating... | The impact of trust status on health care workers | [
"Litwinenko Anna ",
"Cooper Cary L. "
] | https://doi.org/10.1108/02683949510081338 | 2,002 | July | "ktlQbILis57gGMfxd2Gd62TnQ8V1sfPJZl9yT3P/8t3O2BocUkhfmGaGOmO0FKzvWE+YmLksiIfo4sio0PcYiW+8CMG+T1G2CrPoLpk2N9C3eYXBIjCGd5im/IpfRiv5r4sRmdicB+3W1NuhQFNmE83NWi136ZOwGuL2GfObNjg=" |
10.1108/02683949510084074 | <jats:p>Aims to corroborate the observation which the title states, and
answers the question which it poses by drawing on the results of a
project conducted at a pharmaceutical company. Results showed that: the
roles of sales executive and sales management had primary performance
demands which were opposites; the prima... | Why the best salesperson is not the best sales manager | [
"Ziyal Leylâ "
] | https://doi.org/10.1108/02683949510084074 | 2,002 | July | "AXJJfgugPv6Eavd3T2qdrzRFRQpUI7MhZlVz0Zfv9f3FuAg9csRMmLyGs2L6cbSrURjVGjmciJ/sKm44YFxaBeWUC8D6z13GDrugaJs2NtCtiRSgOrCYZ+i1rgkLDbkYhtk3HoqCBWxC3I1pwSt2AoXO2itvSpP4XiKWnfITJrQ=" |
10.1108/02683949510088764 | <jats:p>Argues that, in the USA, violence in the workplace mirrors an
increasingly violent society, resulting from many factors including
stress, drug abuse, failed marital relationships and layoffs. Examines
the reasons for workplace violence, its costs and legal implications.
Suggests measures which organizations can... | Fire me? Bang! Bang! You′re dead | [
"Johnson Pamela R. ",
"Lewis Kathryn ",
"Gardner Susan "
] | https://doi.org/10.1108/02683949510088764 | 2,002 | July | "GFNYTAlkXz6gQtf3dWm972LnUc/UM7PhYldzQbuv9N3GkBpUIkBAVAKEK2r2QqSr0A+5nzeMwJ2M4k5sQnFIlPa0D+CchlmMibHkKJI2Jdy1KUWh8jY9bcAIv2YYhiu4g5sdH8SVn4za3MfoUtt2Es/uXiJ/57HxSqbWrXJfCzw=" |
10.1108/02683949610110532 | <jats:p>Proposes a new sort of learning process ‐ power‐point learning ‐ that goes beyond the traditional “teaching”. It involves a learning process that aims at satisfying the primary needs of the most important customers involved ‐ the learners. Suggests that one effective method of fulfilling these student needs is ... | Beyond traditional educating: facilitating power‐point learning through SuperLeadership | [
"Neck Christopher P. ",
"Manz Charles C. "
] | https://doi.org/10.1108/02683949610110532 | 2,002 | July | "0HwUTImmFB5A2dd332udT0f/BURVM+PNYnlaZxF+pN3NUBodG8ZNXi6PW8Hzc6SjEk+1hbGsmFcOd+wtYGp4VPUUHeDah3Guij7oKKIye8WpCWSgEnCobRlb/ou4Qoqd5rs1v+IXF3xDRJJlF+H2go7kmghnV5CzTJrXxTufRr8=" |
10.1108/02683949610113557 | <jats:p>Suggests that sources of data on human failure, particularly case studies of specific disasters, have not been able to offer a generalized theory. Suggests that this can best be effected at the level of middle range theory based on analysis of the comparative structure of a workplace organization. Offers an ada... | Human factor failure and the comparative structure of jobs | [
"Mars Gerald "
] | https://doi.org/10.1108/02683949610113557 | 2,002 | July | "CPBYfAjmvvpBjNf3XWmdb0TnUq9UM7fDYlN2QDf/9t3GkBhNK4BMHCaUMmu0UKTrME/1DbOMiIkoou4vwPFYjP00A8Ca5UWMGLegqPI2N92xC1XgUKCOZciIvI4ZDSiIpdsd/5CFl8xi1ddhQiN2Eg3P3C1vwYPwSKNWxXEeDj0=" |
10.1108/02683949610150024 | <jats:p>Utilizes the groupthink framework to analyse successive decisions made by the same group of senior executives of the National Broadcasting Company (NBC). These decisions related to NBC’s flagship late‐night television show, <jats:italic>The Tonight Show</jats:italic>. Based on this analysis, presents an enhance... | Letterman or Leno: a groupthink analysis of successive decisions made by the National Broadcasting Company (NBC) | [
"Neck Christopher P. "
] | https://doi.org/10.1108/02683949610150024 | 2,002 | July | "uXhIXghGHl6EuPPznWiV/y/v1cNUI7eDZlFyKbfut/3EGBBdek9PViKGOkckArTjmF+VijOsmdsMumbpwNBYh2WUI6a4h1ymmLCpaPkmct2pKRyhOyDKbJA9/4YtDXqd7Ps2f/CElwhPxN11CmZWAo3uXCl1U4MwTSJWnTOaBiQ=" |
10.1108/02683949810214986 | <jats:p>Intellectual joint ventures can be very useful vehicles for conducting cross‐cultural, international human resource management research as witnessed by the proliferation of these alliances. Challenges to the successful development, operation and goal attainment of intellectual joint ventures inhibit the ability... | Unbundling the intellectual joint venture process | [
"Teagarden Mary B. "
] | https://doi.org/10.1108/02683949810214986 | 2,002 | July | "iFsJfAjiFh6givfXz2qxegTvQs96t7dh9lV7eLMnsdhkmBhdcoJImmaELmuwQ7biGBrJLzlMmKNOd0yJ0lSYgNwWDvH6zVH+hrGsKJY2Pt2hKQSok4acM5iy/IKLhDOMxtkln9qVhcpmxYvjJj9Wgp2Oxi1/RZFwTGJWlDKaJjE=" |
10.1108/02683949810239231 | <jats:p>Psychoanalysis and management are “strangers” to one another for epistemological reasons mainly related to their different spiritual fathers, scientific goals, validation criteria and dominant methodologies. However, some of these spiritual fathers did, in the early twentieth century, have the intuition of inte... | Psychoanalysis and management: the strange meeting of two concepts | [
"de Swarte Thibault "
] | https://doi.org/10.1108/02683949810239231 | 2,002 | July | "IVXYzwvkLvrA6pX330jR6VbHVMNdl+Ohcl9yjVTu9N3imFkfQ8BJWiKFMmJwcLGjWcz/iz+MiJet//6ucEw6hO+0EuC4rVGOKLJuZIA2MtGF+RziAi1LZ4oZvk0NBfncRX01tdDdg+xknIdyyINGAoWMnCl/W6OwCJcW1fJOJrQ=" |
10.1108/02683949810244857 | <jats:p>This paper discusses the use of drugs in the workplace with particular enphasis on the practice of drug testing, outlining arguments, both for and against. We conclude that drug testing tends to destroy the employee‐employer relationship, recommending strongly not to engage in the practice. Finally, alternative... | Workplace drug testing: avoiding the testing addiction | [
"Jardine‐Tweedie Leanne ",
"Wright Phillip C. "
] | https://doi.org/10.1108/02683949810244857 | 2,002 | July | "sulUTIggPr6Rbde1bXLVqyjX9MtVM/ODZldycLHP1d3GtAo1IsB42AKAK2recaajMc+5FiGMCY/s+u7uYGGaleSWOsGZz1nOGbKhIPI2VNS1uQXhICCwL1gkv6LNBjv5oxsVP4iVnmja3IV1Qh8mg83ODil/R5HRSSLW3fKeXjw=" |
10.1108/02683949810244947 | <jats:p>The research investigates the possibility that people in managerial positions in organisations in the former Soviet Union may not match western models of management, and may not be well suited to the new environment. The research finds many differences in psychological profile between FSU managers and western m... | Personality profiles of managers in former Soviet countries | [
"Cook Mark ",
"Young Alison ",
"Taylor Dean ",
"O’Shea Amanda ",
"Chitashvili Marina ",
"Lepeska Virgis ",
"Choumentauskas Gintaras ",
"Ventskovsky Oleg ",
"Hermochova Sonja ",
"Uhlar Pavel "
] | https://doi.org/10.1108/02683949810244947 | 2,002 | July | "km4IXiHgPt7QWvd372HZT3bPJ4VYl/Ph5llqSL/+td3B2BgdcsRMGqKGcvO0EqHjQA4JjbGMiJduJjQqcU3SjOUcDsC6TVWumfB26Mm2PuGr7QzhEpKZJ4g9vpoMJCyfhcMl35jch2xC3I/jRp+Wgo+GWgt3UoPxCDrUhfEOIpA=" |
10.1108/02683949810369138 | <jats:p>The literature relating to asking sensitive questions in surveys is reviewed and evaluated. It is argued that work relating to the nature of associated response effects and the development of strategies designed to cope with these embodies a number of largely unexamined assumptions. These are identified in thre... | Sensitive questions and response effects: an evaluation | [
"Barnett Julie "
] | https://doi.org/10.1108/02683949810369138 | 2,002 | July | "kTRYTwmkLpbABtZ3/VodYh7nR+hdt7NDblcyWBf/9vzusBgZcwpd23aGKkN2UKTnwE/7FTusCEEolk2tYEkYmPkuKae8xXCuGLngbLMiMt2/KxXIMoKqZjWBb0ov5jbIhfsl/fiUz20UzN9yPyUWGY2cnK53VZKVSLKWiVZTBiE=" |
10.1108/02683949810370389 | <jats:p>The paper depicts an exercise in which a transtheoretical model of planned personal change serves as a metaphor for planned organizational change. Implications from the metaphorical exercise revealed thought provoking findings regarding the limited nature of OD change processes and their ordering in an organiza... | Organizational therapy: Relating a psychotherapeutic model of planned personal change to planned organizational change | [
"Matheny Jonathan A. "
] | https://doi.org/10.1108/02683949810370389 | 2,002 | July | "EX1ZbICmMv7QuNe1Rim9y4zH1sVVM/OBZlVyxjf/5tnGmBKdSopPWHKGemOgA6DjkM/0jDHs0IUo4s4p8Ph4pP0UIcG4y1GujLFwqNE2Nt2lqxTAQoKufxi//pItBsqZ79E1X/S0g+3WTYdgBrNWks/CzC1v1YOwCeOX3fAbFrA=" |
10.1108/02686900010339364 | <jats:p>Auditors nowadays must be aggressive and involved in risk assessment and analysis. This paper identifies, analyzes, and recommends a solution to a current problem in accounting for foreign‐currency hedges. This is accomplished by an examination of the Financial Accounting Standards Board (FASB) Statement of Fin... | Foreign currency hedge accounting: multi‐currency versus functional currency accounting | [
"Duangploy Orapin ",
"Helmi Dahli "
] | https://doi.org/10.1108/02686900010339364 | 2,002 | July | "VuEJbIjguHrITF1/eVoFb0TP5sIkIfObZj9Cf5+/vtRMYBIROgLHCqaEGkF9xLLrDIn5QT+tGM3oimtFYFUbBXmVkeU4zFCMFP6xYfjmFtSt6RnoooGACxwsr9ceB9bNi78lPewEhFYi1BvpV3xGApnG2at+E5HQDmKUnrpbVnQ=" |
10.1108/02686900010344629 | <jats:p>Flexible organisations are widely perceived to be essential in sustaining competitive advantage in an uncertain world, where innovation is explosive and coming from unexpected directions, where consumer preferences change rapidly and where global competition is increasingly the rule. Empowered teams are a major... | Accounting control and performance measurement in a teamworking environment | [
"Thorne Kym ",
"Smith Malcolm "
] | https://doi.org/10.1108/02686900010344629 | 2,002 | July | "EvtIfoDiMF6gBNf1X2md+0THx8J1s7P5TkNyxjfutd3smBIdWkJZiTKAumN0RaThmQ/ZTDmsmN/sssyhdFkcAe0eGKH6zlGshLfpqLi2NtylaQ3IsJKSL1yl/oofBgaZr9sln9iWB11eSR9lVy+GAo3G3i1uSrOwKONWlbIafnA=" |