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34_12 |
Copyright IBM Corporation 2017
1 WHAT'S NEW
See http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference/nmip_rn.html?view=kc#relnotes__description [http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference/nmip_rn.html?view=kc#relnotes__description]
... | TRAIN_Q034 | 12 | 3,994 | 4,384 | |
34_13 | 4.2.0/itnm/ip/wip/install/task/nmip_ins_installing.html [http://www.ibm.com/support/knowledgecenter/SSSHRK_4.2.0/itnm/ip/wip/install/task/nmip_ins_installing.html]
3 POSTINSTALLATION AND CONFIGURATION
See http://www.ibm.com/support/knowledgecenter/SSSHRK_4.2.0/itnm/ip/wip/install/task/nmip_ins_postinstallationtaskssum... | TRAIN_Q034 | 13 | 4,384 | 4,778 | |
34_14 | /wip/install/task/nmip_ins_postinstallationtaskssummary.html]
4 KNOWN PROBLEMS AND LIMITATIONS
See http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference/nmip_rn.html?view=kc#relnotes__problems [http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference... | TRAIN_Q034 | 14 | 4,778 | 5,164 | |
34_15 | IN NETWORK MANAGER V4.2.0 FIX PACK 3
See http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference/nmip_rn.html?view=kc#relnotes__apar-fixes [http://www.ibm.com/support/knowledgecenter/en/SSSHRK_4.2.0/itnm/ip/wip/relnotes/reference/nmip_rn.html?view=kc#relnotes__apar-fixes]
URL LANGUAG... | TRAIN_Q034 | 15 | 5,164 | 5,514 | |
34_16 | 003 [http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FTivoli%2FTivoli+Network+Manager+IP+Edition&fixids=4.2.0_README_FP0003&source=SAR] English 7178
DOWNLOAD PACKAGE
Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
What is Fix Central(FC)? | TRAIN_Q034 | 16 | 5,514 | 5,784 | |
34_17 | [https://www.ibm.com/support/fixcentral/help?page=swfaqs] 4.2.0-TIV-ITNMIP-AIX-FP0003 28 Apr 2017 Language Independent 3091689671 FC [http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FTivoli%2FTivoli+Network+Manager+IP+Edition&fixids=4.2.0-TIV-ITNMIP-AIX-FP0003&source=SAR] [ ] 4 | TRAIN_Q034 | 17 | 5,784 | 6,077 | |
34_18 | .2.0-TIV-ITNMIP-Linux-FP0003 28 Apr 2017 Language Independent 3091689662 FC [http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FTivoli%2FTivoli+Network+Manager+IP+Edition&fixids=4.2.0-TIV-ITNMIP-Linux-FP0003&source=SAR] [ ] 4.2.0-TIV-NOIHD-AIX-FP0003 | TRAIN_Q034 | 18 | 6,077 | 6,340 | |
34_19 | 28 Apr 2017 Language Independent 27899824 FC [http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FTivoli%2FTivoli+Network+Manager+IP+Edition&fixids=4.2.0-TIV-NOIHD-AIX-FP0003&source=SAR] [ ] 4.2.0-TIV-NOIHD-Linux-FP0003 28 Apr 2017 Language Independent 27899818 FC [ | TRAIN_Q034 | 19 | 6,340 | 6,617 | |
34_20 | http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FTivoli%2FTivoli+Network+Manager+IP+Edition&fixids=4.2.0-TIV-NOIHD-Linux-FP0003&source=SAR] [ ] | TRAIN_Q034 | 20 | 6,617 | 6,774 | |
37_0 | Title: IBM Tivoli Integrated portal enabling multiple logins using same user Id - United States
Text:
TIPL2SEC tivoli integrated portal multiple logins TECHNOTE (FAQ)
QUESTION
How can I login to TIP from different machines using same user Id?
CAUSE
Need to login with multiple times with same user
ANSWER
Only TIP ... | TRAIN_Q037 | 0 | 0 | 555 | |
37_1 |
2. Navigate to:
tip_home_dir/profiles/TIPProfile/config/cells/TIPCell/applications/isc.ear/deployments/isc/isclite.war/WEB-INF/
3. Edit consoleProperties.xml.
4. Locate the property with a id attribute of ENABLE.CONCURRENT.LOGIN and set its value to true.
5. Save the file and exit from the text editor.
6. ... | TRAIN_Q037 | 1 | 555 | 894 | |
38_0 | Title: IBM How to Rollback From a Fix Pack or Interim Fix to an Earlier Build - United States
Text:
uninstall; revert; downgrade; hotsite; HS; out; fixpack TECHNOTE (FAQ)
QUESTION
There may be times when there is a need to remove a previously installed Fix Pack or Interim Fix (hotsite) and revert to the original ins... | TRAIN_Q038 | 0 | 0 | 551 | |
38_1 | Use these files to roll back. In version 10.2.1 FP1 and above there is no option to create a backup, instead backups are automatically created in the <cognos_install>/bkp directory.
Note that the backup directories only contain copies of all individual files that were modified by the fix pack or interim fix, not the e... | TRAIN_Q038 | 1 | 551 | 1,159 | |
38_2 |
Steps:
1. Stop the Cognos service and ensure that Cognos Configuration is not running.
2. When setting up the configuration of a newly installed Cognos BI environment, it is important to note that if you configure the new installation against the original content store, it is permanently upgraded to the new ve... | TRAIN_Q038 | 2 | 1,159 | 1,707 | |
38_3 | However, any work done after the content store has been upgraded (reports, models, security, etc...) to the new version will be lost, as all of this information is saved in the content store.
If you try to revert back to an earlier environment configured against the upgraded content store, you will get an error si... | TRAIN_Q038 | 3 | 1,707 | 2,235 | |
38_4 | Also, please refer to the notes on the fix pack which would include perquisites on Backup/Restore of content store and also other requirements.
4. For versions 8 - 10.2.1: In the <cognos_install>/uninstall/backup directory there will be a list of date stamped folders with the applied fix packs and/or interim fixes. ... | TRAIN_Q038 | 4 | 2,235 | 2,652 | |
38_5 | Go into the folders and check the cmplst.txt file and check for the correct version to revert to.
6. Once the correct version is found, copy the contents of the whole folder and paste it at the <cognos_install> level, which will overwrite the files applied by fix pack or interim fix update.
7. Start the Cognos ser... | TRAIN_Q038 | 5 | 2,652 | 3,008 | |
39_0 | Title: IBM Using -Xgc:preferredHeapBase with -Xcompressedrefs - United States
Text:
TECHNOTE (FAQ)
QUESTION
"Why does the JVM report a native out-of-memory (NOOM) when using compressed references? I am using a 64bit JVM and I clearly have plenty of memory left. How can I resolve this problem?" | TRAIN_Q039 | 0 | 0 | 298 | |
39_1 |
CAUSE
*In this note, please refer to Java Versioning: Java Version.Release.ServiceRelease.FixPack
ex: Java 7.1.4.6 is the same as Java 7.1 SR4 FP6 is the same as Java 7 R1 SR4 FP6.
The IBM JVM will automatically use compressed references [http://publib.boulder.ibm.com/infocenter/javasdk/v6r0/topic/com.ibm.java.... | TRAIN_Q039 | 1 | 298 | 732 | |
39_2 | This automated behavior was introduced in Java 6.1.5.0 and Java 7.0.4.0*. Compressed references (CR) decreases the size of Java objects making better use of available memory space. This better use of space results in improved JVM performance. *(Java 7.0.1.1 and later uses compressed references by default on z/OS)
Se... | TRAIN_Q039 | 2 | 732 | 1,255 | |
39_3 |
"When using compressed references, the size of the field used in the Java object for the Class Pointer and the Monitor/Lock is 32 bits instead of the 64bits that would be available in non-compressed mode. Because we are using 32 bits to store the location of these, and they are located in native (non-Java heap) memo... | TRAIN_Q039 | 3 | 1,255 | 1,693 | |
39_4 | ~IBM Java Development Team
If the Java heap itself is small (-Xmx), the JVM may allocate it in the lower 4GB of address space along with the Class Pointers and Monitors/Locks. If these Class Pointers, Monitors/Locks and Java heap (if included) cannot fit in the lower 4GB, a native out of memory (NOOM) [http://www.ib... | TRAIN_Q039 | 4 | 1,693 | 2,119 | |
39_5 |
Below the 4GB mark, the JVM does not have to perform any compression/decompression of the address pointer at runtime. Therefore, the best performance will be attained if the Class Pointers, Monitors/Locks and Java heap can all be contained comfortably within the lowest 4GB of the address space. | TRAIN_Q039 | 5 | 2,119 | 2,417 | |
39_6 |
Determining Address Location of Java Heap Memory
To verify if the Java heap has memory regions below the 4GB mark, check the "Object Memory" section in the javacore:
Convert the "start" address from the hex value to a GB value [http://ss64.com/convert.html]. In the example below, 0x000000000F010000=0.23GB whic... | TRAIN_Q039 | 6 | 2,417 | 2,786 | |
39_7 |
* [/support/docview.wss?uid=swg21660890&aid=1]
Setting the Preferred Heap Base with -Xgc:preferredHeapBase
Starting with Java 6.1.6.0 and Java 7.0.5.0, and later, the JVM will determine if the Java heap will fit comfortably in the lower 4GB. | TRAIN_Q039 | 7 | 2,786 | 3,040 | |
39_8 | If it is too large, the JVM will automatically allocate the Java heap above the 4GB mark (APAR IV37797 [http://www-01.ibm.com/support/docview.wss?uid=swg1IV37797]).
NOTE: In IBM System z platforms (i.e. z/OS and z/Linux), automatic shift of the heap above the 4GB address space does NOT occur because on these platf... | TRAIN_Q039 | 8 | 3,040 | 3,446 | |
39_9 | To resolve Native OOM issues due to a shortage of heap memory in the lower region on z platforms, use -Xnocompressedrefs (see below). | TRAIN_Q039 | 9 | 3,446 | 3,580 | |
39_10 |
See related: IBM Knowledge Center - JVMJ9GC089W [https://www.ibm.com/support/knowledgecenter/SSYKE2_7.0.0/com.ibm.java.messages/diag/appendixes/messages/j9gc/message_jvmj9gc089.html] However, in earlier Java 6.1 and Java 7.0 versions (earlier than Java 6.1.6.0 and Java 7.0.5.0), if the Java heap can not fit in the lo... | TRAIN_Q039 | 10 | 3,580 | 3,927 | |
39_11 | To avoid this problem, the generic JVM argument [http://www-01.ibm.com/support/docview.wss?uid=swg21417365] -Xgc:preferredHeapBase=<address> [http://publib.boulder.ibm.com/infocenter/javasdk/v6r0/topic/com.ibm.java.doc.diagnostics.60/diag/understanding/mm_compressed_references.html] can be used to ensure the Java heap... | TRAIN_Q039 | 11 | 3,927 | 4,362 | |
39_12 |
*
*
*
*
*
*
* This will locate the Java heap starting at the 4GB mark thus leaving the lower 4GB for the other processes.
Increase Maximum Heap Size to Force Heap Allocation Above the 4GB mark
Another way to ensure that the heap is allocated above the 4GB mark (Java 6.1.6.0 and Java 7.0.5.0 and late... | TRAIN_Q039 | 12 | 4,362 | 4,744 | |
39_13 | For example -Xmx4G will ensure that the heap will have to be allocated above the 4GB mark. This will not work in earlier versions of the JVM since these earlier versions allowed the heap to straddle the 4GB mark, placing part of the memory above and some below (fixed as part of APAR IV37797) . | TRAIN_Q039 | 13 | 4,744 | 5,039 | |
39_14 |
Further Investigation
If after setting -Xgc:preferredHeapBase=<address> or -Xmx4G a NOOM is still encountered (Java 6.1.6.0 and Java 7.0.5.0 and later), then further investigation is required at the application level. Look to decrease the size and usage of the applications Class Pointers and Monitors/Locks. Add... | TRAIN_Q039 | 14 | 5,039 | 5,487 | |
39_15 | See: IBM Troubleshooting native memory issues [http://www-01.ibm.com/support/docview.wss?rs=180&uid=swg21373312].
Reserving Low-Memory Space with -Xmcrs
If there is still free memory in the system when a Native OutOfMemory (NOOM) occurs, then the problem may be a shortage of memory in the low-memory region (under 4G... | TRAIN_Q039 | 15 | 5,487 | 5,945 | |
39_16 |
The OS memory allocator will deal out low-memory freely, thus memory resources in the lower boundary may run out. Later when the JVM tries to allocate memory for an artifact which is required to be allocated in low-memory (because the JVM has only reserved a 32bit pointer for it) it fails and throws an OutOfMemoryErr... | TRAIN_Q039 | 16 | 5,945 | 6,268 | |
39_17 |
Starting in Java 6.0.16.3, Java 6.1.8.3, Java 7.0.8.10, Java 7.1.2.10, there is a parameter -Xmcrs [http://www-01.ibm.com/support/knowledgecenter/SSYKE2_6.0.0/com.ibm.java.doc.diagnostics.60/diag/appendixes/cmdline/xmcrs.html] which allows the JVM to increase the amount of low memory it reserves on startup. | TRAIN_Q039 | 17 | 6,268 | 6,578 | |
39_18 | With this setting, as long as the low-memory usage by the JVM does not exceed the -Xmcrs value, NOOM in the lower boundary will be avoided.
To set this parameter, first decide what a reasonable value for your lower memory requirements may be. Reasonable value is unique to each environment so there is not a general re... | TRAIN_Q039 | 18 | 6,578 | 6,911 | |
39_19 |
* -Xmcrs<reasonable_value_for_lower_memory>
*
* NATIVEMEMINFO subcomponent dump routine
*
*
*
*
*
*
*
*
* [/support/docview.wss?uid=swg21660890&aid=2]
*
Disabling Compressed References with -Xnocompressedrefs As a last resort, if the native memory still can not be contained under the 4G... | TRAIN_Q039 | 19 | 6,911 | 7,311 | |
39_20 | /javasdk/v6r0/topic/com.ibm.java.doc.diagnostics.60/diag/appendixes/cmdline/Xnocompressedrefs.html] as a generic JVM argument. [http://www-01.ibm.com/support/docview.wss?uid=swg21417365] Using -Xnocompressedrefs will remove the use of compressed references and therefore remove the lower 4GB memory restriction on the Cl... | TRAIN_Q039 | 20 | 7,311 | 7,749 | |
39_21 | It is not uncommon for 70% more heap space to be required. Due to the increased memory requirements it is strongly advised that the Java heap size is adjusted to a larger value and garbage collection is monitored and retuned as required.
Additionally, some benchmarks show a 10-20% relative throughput decrease when di... | TRAIN_Q039 | 21 | 7,749 | 8,219 | |
39_22 | Depending on application requirements, CR can improve performance up to 20% over standard 64-bit." See:ftp://public.dhe.ibm.com/software/webserver/appserv/was/WAS_V7_64-bit_performance.pdf [ftp://public.dhe.ibm.com/software/webserver/appserv/was/WAS_V7_64-bit_performance.pdf].
Before using -Xnocompressedrefs as a sol... | TRAIN_Q039 | 22 | 8,219 | 8,601 | |
39_23 | Since using -Xnocompressedrefs will allow the the native memory to grow unbounded, a leak in native memory will lead to process size growth eventually leading to a process that needs to be paged out. The paging will incur performance overhead which will eventually lead to an unstable environment. Therefore careful con... | TRAIN_Q039 | 23 | 8,601 | 9,178 | |
39_24 | Please note that at each stage beyond having all of the Java memory contained below the 4GB mark, there will be performance consequences:
[/support/docview.wss?uid=swg21660890&aid=3]
No Compressed References Overhead using -Xnocompressedrefs
or
-Xmx > 25GB -increased memory footprint
-fewer/larger objects s... | TRAIN_Q039 | 24 | 9,178 | 9,638 | |
39_25 | 90&aid=4] Compressed References Overhead maximum heap address used by the Java JVM process is below 4GB none maximum heap address used by the Java JVM process is above 4GB but below 32GB compression/decompression of address pointers
Getting Assistance From IBM Support
If further assistance will be required from... | TRAIN_Q039 | 25 | 9,638 | 10,187 | |
39_26 | ://www-01.ibm.com/support/docview.wss?uid=swg21417365]:
*
*
*
Then restart the JVM and recreate the problem. Once the NOOM is encountered, process the resulting system core with jextract [http://www-01.ibm.com/support/docview.wss?uid=swg21577379]. | TRAIN_Q039 | 26 | 10,187 | 10,443 | |
39_27 | Send the jextracted core file, heapdump, javacore, snap trace, systemOut.log, native_stderr.log, native_stdout.log and systemErr.log to IBM Support [http://www-01.ibm.com/support/docview.wss?uid=swg21153852] for further analysis. | TRAIN_Q039 | 27 | 10,443 | 10,673 | |
39_28 |
RELATED INFORMATION
Linux/Windows - Thanks for the memory [http://www.ibm.com/developerworks/library/j-nativememory-linux/]
AIX - Thanks for the Memory [http://www.ibm.com/developerworks/library/j-nativememory-aix/]
Introducing WebSphere Compressed Reference Technology [ftp://public.dhe.ibm.com/software/webserver/ap... | TRAIN_Q039 | 28 | 10,673 | 11,154 | |
39_29 | understanding/mm_compressed_references.html]
IBM Java Compressed References and Native OOMs [https://www.ibm.com/developerworks/community/blogs/kevgrig/entry/ibm_java_compressed_references_and_native_ooms] | TRAIN_Q039 | 29 | 11,154 | 11,359 | |
40_0 | Title: IBM Installation Manager does not work if symbolic links are used for Installation Manager of installed product locations - United States
Text:
RN1.5; RN1.5.1; RN1.5.0.1; RN1.5.2; RN1.5.3; RN1.6; RN1.6.1; RN1.6.2; RN1.6.3; RN1.6.3.1; RN1.7; RN1.7.1; RN1.7.2; SRX; 1628092; | TRAIN_Q040 | 0 | 0 | 280 | |
40_1 | RATLC02668456; IPL; Symlink TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
You install IBM Installation Manager by using symbolic links at the root level for the agent data location or the installation location or for both locations and after a system change or system restart you cannot start Installation Manager or y... | TRAIN_Q040 | 1 | 280 | 914 | |
40_2 | If a symbolic link is used as part of the path for any of these directories or binaries, the symbolic link is replaced with its target value.
Similarly, when a product is installed with Installation Manager, the values for the installation location and shared resources directory are stored internally as absolute paths... | TRAIN_Q040 | 2 | 914 | 1,512 | |
40_3 | However, the stored values for the paths to the agent data directory, Installation Manager binaries, or product installation locations do not point to the new locations. Installation Manager might fail to start, or might be unable to update or uninstall products that are installed.
RESOLVING THE PROBLEM
When choosin... | TRAIN_Q040 | 3 | 1,512 | 2,224 | |
40_4 | Verify that the user IDs for Installation Manager have read access to each level of the recreated paths. | TRAIN_Q040 | 4 | 2,224 | 2,329 | |
41_0 | Title: IBM Security Bulletin: IBM MQ Appliance is affected by a Network Security Services (NSS) vulnerability (CVE-2017-5461) - United States
Text:
SECURITY BULLETIN
SUMMARY
IBM MQ Appliance has addressed a vulnerability in Network Security Services (NSS). | TRAIN_Q041 | 0 | 0 | 260 | |
41_1 |
VULNERABILITY DETAILS
CVEID:CVE-2017-5461 [http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-5461]
DESCRIPTION:Mozilla Firefox could allow a remote attacker to execute arbitrary code on the system, caused by an out-of-bounds write during Base64 decoding operation in the Network Security Services (NSS) library. | TRAIN_Q041 | 1 | 260 | 579 | |
41_2 | By persuading a user to visit a specially-crafted website, a remote attacker could exploit this vulnerability using unknown attack vectors to execute arbitrary code on the vulnerable system or cause a denial of service. | TRAIN_Q041 | 2 | 579 | 799 | |
41_3 |
CVSS Base Score: 8.8
CVSS Temporal Score: Seehttps://exchange.xforce.ibmcloud.com/vulnerabilities/125002 [https://exchange.xforce.ibmcloud.com/vulnerabilities/125002]for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H)
AFFECTED PRODUCTS AND VERSIONS
I... | TRAIN_Q041 | 3 | 799 | 1,173 | |
41_4 | .0 and 8.0.0.6
IBM MQ Appliance 9.0.x Continuous Delivery (CD) Release
Continuous delivery updates between 9.0.1 and 9.0.3
REMEDIATION/FIXES
IBM MQ Appliance 8.0
Apply fixpack 8.0.0.7 [https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm~WebSphere&product=ibm/WebSphere/IBM+MQ+Appliance+M2000&relea... | TRAIN_Q041 | 4 | 1,173 | 1,501 | |
41_5 | .6&platform=All&function=all]
IBM MQ Appliance 9.0.x Continuous Delivery (CD) Release
Apply the ifix for APAR IT21888 [https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm~WebSphere&product=ibm/WebSphere/IBM+MQ+Appliance+M2000&release=9.0.3&platform=All&function=all]
WORKAROUNDS AND MITIGATIONS
None... | TRAIN_Q041 | 5 | 1,501 | 1,884 | |
41_6 | Notifications [ http://www-01.ibm.com/software/support/einfo.html] to be notified of important product support alerts like this. | TRAIN_Q041 | 6 | 1,884 | 2,013 | |
41_7 |
REFERENCES
Complete CVSS v3 Guide [http://www.first.org/cvss/user-guide]
On-line Calculator v3 [http://www.first.org/cvss/calculator/3.0]
RELATED INFORMATION
IBM Secure Engineering Web Portal [http://www.ibm.com/security/secure-engineering/bulletins.html]
IBM Product Security Incident Response Blog [http://www.i... | TRAIN_Q041 | 7 | 2,013 | 2,478 | |
41_8 | The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.
DISCLAIMER
According to the Forum of Incident Response... | TRAIN_Q041 | 8 | 2,478 | 3,159 | |
41_9 | CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY. | TRAIN_Q041 | 9 | 3,159 | 3,261 | |
42_0 | Title: IBM Policy (EJQAB0067E) and JCR Login (WSP0005E) exceptions in System*.logs - United States
Text:
EJQAB0067E; WSP0005E; LoginException; policy; theme; attribute; JCR TECHNOTE (TROUBLESHOOTING)
PROBLEM
Policy (EJQAB0067E) and JCR Login (WSP0005E) exceptions occur in the System* logs when accessing Portal pages ... | TRAIN_Q042 | 0 | 0 | 346 | |
42_1 |
SYMPTOM
SystemOut.log shows:
[datestamp] 00000241 PolicyService E com.ibm.wps.policy.services.PolicyService getPolicy Exception calling storage api: com.ibm.portal.WpsException: EJQAB0067E: An error occurred while getting the policy root.
[datestamp] 00000241 PolicyManager E com.ibm.wps.policy.services.PolicyManage... | TRAIN_Q042 | 1 | 346 | 714 | |
42_2 | PVS type not found for theme/SingleTopNav
SystemErr.log shows:
[datestamp] 00000241 SystemErr R javax.jcr.LoginException: WSP0005E: Error calling IConnectionManager.logon() for reason: User id can not be null.: WSP0005E: Error calling IConnectionManager.logon() for reason: User id can not be null. | TRAIN_Q042 | 2 | 714 | 1,015 | |
42_3 |
....
[datestamp] 00000241 SystemErr R Caused by: com.ibm.icm.da.DBAccessException: User id can not be null
[datestamp] 00000241 SystemErr R at com.ibm.icm.da.portable.connection.Logon.logon(Logon.java:177)
CAUSE
Authenticated user does not have the attribute defined in the backend user registry which matches the att... | TRAIN_Q042 | 3 | 1,015 | 1,461 | |
42_4 | Such attribute is used by JCR when querying for theme policy information.
DIAGNOSING THE PROBLEM
Collect the following:
* LDIF export of a sample user that hits this problem (if the backend user registry is LDAP) * If you cannot determine a specific user causing the error, you can use the following tracestring to... | TRAIN_Q042 | 4 | 1,461 | 1,871 | |
42_5 | =finest
Then look for the following line in trace.log: com.ibm.wps.policy.services.PolicyService PolicyService() ENTRY userid contructor: {DN of user}
* Resources.xml - can be found under * <wp_profile>/config/cells/<cellname>/clusters/<clustername>/ for cluster
* <wp_profile>/config/cells/<celln... | TRAIN_Q042 | 5 | 1,871 | 2,429 | |
42_6 | .filter. If not, then the default and active value for such property is "uid". If it does exist, then verify the attribute defined for the value. Then check the LDIF export for the user to confirm if such attribute is defined.
RESOLVING THE PROBLEM
Create/update the store.puma_default.user.fbadefault.filter custom pro... | TRAIN_Q042 | 6 | 2,429 | 2,948 | |
42_7 |
RELATED INFORMATION
#Puma Store Service [http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Puma_Store_Service_wp8]
Setting service configuration properties [http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Setting_service_configuration_properties_wp8?OpenDocument&sa=true] | TRAIN_Q042 | 7 | 2,948 | 3,215 | |
43_0 | Title: IBM Pdcollect tool for ITM IBM i OS agent - United States
Text:
ITM_TEMA_DIST_CONFIGURATION ITM_i5_Agent 5724C04 A4 OS/400 i5/OS IBMi IBM i pdcollect TECHNOTE (FAQ)
QUESTION
How do I collect logs and files for the IBM i OS agent?
ANSWER
The pdcollect tool for the IBM i OS agent allows you to easily and quic... | TRAIN_Q043 | 0 | 0 | 429 | |
43_1 | The tool gathers log files, configuration information, version information, job information, message queue information, and basic system information.
Pdcollect is delivered in the IBM i OS agent beginning in ITM 6.23 FP5 and ITM 6.30 FP3. It is located in the following IFS directory:
/QIBM/ProdData/IBM/ITM/bin/pd... | TRAIN_Q043 | 1 | 429 | 949 | |
43_2 | Follow the instructions in readme.txt for further information on installing the tool.
pdcollect_ibmi_1.4.zip [/support/docview.wss?uid=swg21657023&aid=2]pdcollect_ibmi_1.4.zip [/support/docview.wss?uid=swg21657023&aid=1]
The tool is executed by issuing the following shell script command in Qshell:
<directory>/p... | TRAIN_Q043 | 2 | 949 | 1,347 | |
43_3 |
You must execute pdcollect while running under a user profile that you use to run IBM Tivoli Monitoring to avoid problems with object authorities.
The output from the tool is a single compressed file that can be sent in binary form to IBM Support if requested. The output file is stored at the following location:
... | TRAIN_Q043 | 3 | 1,347 | 1,855 | |
43_4 |
Instructions to view the data that has been collected is displayed in a message at the end of pdcollect processing.
The pdcollect tool for the IBM i OS agent does not collect information from the Tivoli Enterprise Monitoring Server (TEMS) or Tivoli Enterprise Portal Server (TEPS) systems. You may be asked to colle... | TRAIN_Q043 | 4 | 1,855 | 2,243 | |
44_0 | Title: IBM SPSS Student Version and Graduate Pack Resources - United States
Text:
SPSS Support Acquisition Statistics Stats Grad Pack Student TECHNOTE (FAQ)
QUESTION
Where do I get support for IBM SPSS Student Version or Graduate Pack software?
ANSWER
Step 1:
For installation & licensing issues on Student version... | TRAIN_Q044 | 0 | 0 | 360 | |
44_1 |
* Hearne [http://www.hearne.software/Software/SPSS-Grad-Packs-for-Students-by-IBM/FAQ]
* On the Hub [http://onthehub.com/]
* StudentDiscounts.com [http://studentdiscounts.com/contact-us.aspx]
* JourneyEd [https://www.journeyed.com/contact]
* thinkEDU [https://thinkedu.desk.com/]
* Studica [http://www.stud... | TRAIN_Q044 | 1 | 360 | 856 | |
44_2 | rinkwrap, Campus Business Analytics SPSS Modeler Platform Independent Not Applicable Business Analytics SPSS Text Analytics for Surveys Windows Not Applicable Business Analytics SPSS Statistics Platform Independent Not Applicable Campus Edition, Grad Pack, Student Version | TRAIN_Q044 | 2 | 856 | 1,128 | |
45_0 | Title: IBM Insufficient Access Error adding documents to FileNet Content Engine - United States
Text:
FNRCE0001E; E_ACCESS_DENIED; unable to add document TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
User is getting a security error when attempting to add a document to a folder in an object store via FileNet Workplac... | TRAIN_Q045 | 0 | 0 | 459 | |
45_1 |
CAUSE
User does not have Create_Instance right on the security permission of the ReferentialContainmentRelationship and DynamicReferentialContainmentRelationship classes and cannot create these objects when adding documents.
DIAGNOSING THE PROBLEM
* User has necessary rights to the document class, folders and o... | TRAIN_Q045 | 1 | 459 | 967 | |
45_2 |
* Error seen in the P8_server_error.log:
YYYY-06-08T17:53:19.706Z 56005600 ENG FNRCE0001E - ERROR method name: checkUpdatePermissions principal name: username Global Transaction: true User Transaction: false Exception Info: The requester has insufficient access rights to perform the requested operation.
co... | TRAIN_Q045 | 2 | 967 | 1,444 | |
45_3 | failedBatchItem=0 errorStack={
RESOLVING THE PROBLEM
Steps to resolve issue:
1. Log in to FileNet Enterprise Manager.
2. Grant the user CREATE_INSTANCE rights to the Security permission of the ReferentialContainmentRelationship and DynamicReferentialContainmentRelationship classes.
3. Re-try adding the doc... | TRAIN_Q045 | 3 | 1,444 | 1,770 | |
46_0 | Title: IBM IV67523 Move local data from CANDLEHOME to another file system - United States
Text:
6.30.05.00 CANDLEHOME CANDLEDATA itmCANDLEDATA.sh TECHNOTE (FAQ)
QUESTION
How do I move local data such as configuration files, log files, historical data, etc. from CANDLEHOME to a different file system?
CAUSE
Since it... | TRAIN_Q046 | 0 | 0 | 494 | |
46_1 | For example, ITM normally installs in a directory named /opt/IBM/ITM. Within that directory, it stores programs in subdirectory names like /opt/IBM/ITM/bin and /opt/IBM/ITM/classes. It also stores local data in subdirectory names like /opt/IBM/ITM/config and /opt/IBM/ITM/logs. This homogeneous design is a problem for ... | TRAIN_Q046 | 1 | 494 | 917 | |
46_2 |
ANSWER
Introduction
Under APAR IV67523, ITM added a new mechanism to move local data to a different file system. For example, data typically stored in /opt/IBM/ITM/config and /opt/IBM/ITM/logs can be redirected to /var/IBM/ITM/config and /var/IBM/ITM/logs. This new file system location is designated by the user at ... | TRAIN_Q046 | 2 | 917 | 1,377 | |
46_3 |
The CANDLEDATA mechanism is available with ITM 6.30.05.00.
How CANDLEDATA Works
The CANDLEDATA mechanism is implemented primarily using symbolic links. This means most of the underlying code in ITM is unaware of CANDLEDATA. This also means the CANDLEDATA mechanism is limited to Linux and UNIX platforms. ... | TRAIN_Q046 | 3 | 1,377 | 1,868 | |
46_4 |
Base Directory Links
The following local data directories are always linked from CANDLEHOME to CANDLEDATA:
* /opt/IBM/ITM/InstallITM -> /var/IBM/ITM/InstallITM
*
* /opt/IBM/ITM/config -> /var/IBM/ITM/config
*
* /opt/IBM/ITM/kt1v3depot -> /var/IBM/ITM/kt1v3depot
*
* /opt/IBM/ITM/localconfig -> /var/I... | TRAIN_Q046 | 4 | 1,868 | 2,211 | |
46_5 | * /opt/IBM/ITM/logs -> /var/IBM/ITM/logs
*
* /opt/IBM/ITM/patchlogs -> /var/IBM/ITM/patchlogs
*
* /opt/IBM/ITM/tables -> /var/IBM/ITM/tables
*
* /opt/IBM/ITM/tmaitm6/agentdepot -> /var/IBM/ITM/tmaitm6/agentdepot
*
* /opt/IBM/ITM/tmp -> /var/IBM/ITM/tmp
These directories and | TRAIN_Q046 | 5 | 2,211 | 2,499 | |
46_6 | links are automatically generated by ITM when the system is installed or converted to use CANDLEDATA. | TRAIN_Q046 | 6 | 2,499 | 2,601 | |
46_7 |
General Agent Directory Links
In addition to the base set of directory links, most agents have general links for TEMA data:
* /opt/IBM/ITM/ATTRLIB -> /var/IBM/ITM/ATTRLIB
*
* /opt/IBM/ITM/<platform>/<pc>/tables/ATTRLIB -> /var/IBM/ITM/ATTRLIB/<pc>
*
* /opt/IBM/ITM/EIFLIB -> /var/IBM/ITM/EIFLIB
*
* /... | TRAIN_Q046 | 7 | 2,601 | 2,947 | |
46_8 | >/tables/EIFLIB -> /var/IBM/ITM/EIFLIB/<pc>
*
* /opt/IBM/ITM/hist -> /var/IBM/ITM/hist
*
* /opt/IBM/ITM/<platform>/<pc>/hist -> /var/IBM/ITM/hist/<pc>
*
* /opt/IBM/ITM/psit -> /var/IBM/ITM/psit
*
* /opt/IBM/ITM/<platform>/<pc>/psit -> /var/IBM/ITM/psit/<pc | TRAIN_Q046 | 8 | 2,947 | 3,215 | |
46_9 | >
These directories and links are automatically generated by ITM when the agent is converted to use CANDLEDATA.
Special Agent Directory Links
Some agents have links that are specific to that agent. For example, the LZ and UX agents create the following link for the Watchdog component to store local data:
* /o... | TRAIN_Q046 | 9 | 3,215 | 3,681 | |
46_10 |
CANDLEDATA <-> CANDLEHOME Directory Links
The CANDLEHOME and CANDLEDATA directories also have cross references to each other:
* /opt/IBM/IBM/registry/CANDLEDATA -> /var/IBM/ITM
*
* /opt/IBM/ITM <- /var/IBM/ITM/CANDLEHOME
These links are all automatically generated by ITM when the system is installed or co... | TRAIN_Q046 | 10 | 3,681 | 4,221 | |
46_11 | ITM redirects data using the following configuration variables:
* CTIRA_SIT_PATH
*
* CANDLEHOME/
* <platform>/<pc>/psit
*
*
* KCA_IP_DIR
*
* CANDLEHOME/kca
*
*
* KCAWD_WRITE_DIR
*
* CANDLEHOME/kca
*
*
Notes: 1. While the variables point to CANDLEHOME/xxx, the directory links cause the loc... | TRAIN_Q046 | 11 | 4,221 | 4,604 | |
46_12 | If you use configuration overrides that set these configuration variables, you'll need to review how those overrides work in an environment configured to use CANDLEDATA. In most cases, you'll want to remove your overrides.
Configuration Variables affected by CANDLEDATA
The symbolic links established by ITM for CANDL... | TRAIN_Q046 | 12 | 4,604 | 5,115 | |
46_13 |
* ATTRLIB
*
* CTIRA_HIST_DIR
*
* EIFLIB
*
*
When converting an existing CANDLEHOME, ITM migrates any data in the original directories before linking them to CANDLEDATA. If you've modified any of the following, you must consider whether you need to change the setting and migrate the data manually:
. * C... | TRAIN_Q046 | 13 | 5,115 | 5,555 | |
46_14 | ITM migrates data from /opt/IBM/ITM/localconfig to /var/IBM/ITM/localconfig and then links the two. If you've modified any of these, you must consider whether you need to change the setting and migrate the data manually:
. | TRAIN_Q046 | 14 | 5,555 | 5,779 | |
46_15 | * CTIRA_THRESHOLDS
*
* IRA_EVENT_EXPORT_SNMP_TRAP_CONFIG
*
*
* IRA_LOCALCONFIG_DIR
*
*
* IRA_PRIVATE_SITUATION_CONFIG
*
*
* IRA_SERVICE_INTERFACE_DEFAULT_PAGE
*
*
* IRA_SERVICE_INTERFACE_DIR
*
*
* KXX_FCP_SCRIPT_DEFINITIONS
Known Restrictions
1. The CANDLEDATA mechanism is avail... | TRAIN_Q046 | 15 | 5,779 | 6,210 | |
46_16 | No facility is provided switch from a CANDLEHOME+CANDLEDATA implementation back to a unified CANDLEHOME implementation. To do this, you must uninstall and reinstall ITM.
.
3. No facility is provided to move CANDLEDATA from one directory to another. To do this, you must uninstall and reinstall ITM.
.
4.... | TRAIN_Q046 | 16 | 6,210 | 6,647 | |
46_17 | This means a given CANDLEDATA cannot be shared with multiple CANDLEHOMEs.
* A given CANDLEHOME can only use one CANDLEDATA. This means components cannot be split amongst multiple CANDLEDATAs.
.
5. The monitoring server and portal server cannot exploit CANDLEDATA. * The conversion utility ... | TRAIN_Q046 | 17 | 6,647 | 7,188 |
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