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In issues management, what is the most proactive approach to addressing negative or misleading information posted online about your organization?
[ "Buy domain names that could be used by opposition groups.", "Post anonymous comments on blogs to combat this information.", "Prepare a news release that discredits the inaccurate information.", "Make policy changes to address complaints highlighted on these sites." ]
[ "D" ]
[ 3 ]
[ "Make policy changes to address complaints highlighted on these sites." ]
Which of these statements is true of the Vatican in 2010 at the time of the accusations of child abuse cover-ups?
[ "There was a coordinated media response.", "Consistent messages were communicated.", "Criticisms were taken as attacks on the Catholic Church.", "The credibility of the Vatican was upheld." ]
[ "C" ]
[ 2 ]
[ "Criticisms were taken as attacks on the Catholic Church." ]
At which stage in the planning process would a situation analysis be carried out?
[ "Defining the program", "Planning the program", "Taking action and implementing ideas", "Evaluation of the program" ]
[ "A" ]
[ 0 ]
[ "Defining the program" ]
Earth Hour was a campaign launched by which organization?
[ "Greenpeace", "The UN", "Oxfam", "World Wildlife Fund" ]
[ "D" ]
[ 3 ]
[ "World Wildlife Fund" ]

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