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Hello, This issue sounds similar as this one | I have been using Dell G15 5515 (RTX 3060) for a month. Previously, it never occurred to me to enable the hybrid Graphics mode from the BIOS because all I had been doing during this time was playing games. I got back to my work yesterday and thought it would be better to enable hybrid Graphics mode since I'm not going ... | Dell G15 5515 (RTX3060) - screen brightness stuck at max on windows |
I "resolved" this bug once by downgrading GeForce drivers. But it came back in the further versions... Dell, do something please | I have Dell G15 Ryzen Edition RTX 3060 with windows 10. I bought this laptop few days ago and I updated all its driver and windows update. After 4-5 days my brightness control stops working. Brightness control goes up and down, but it doesn't have any impact on brightness. Brightness stays same. I tried all solutions, ... | G15 5515 Ryzen Edition Brightness not Working. |
I faced the same issue even with the new driver too. However, I went to BIOS and disabled Hybrid graphics/Advance Optimus, and apparently, it solved the issue. I will now try the latest Studio Drivers and see if the issue is fixed there too. Because maybe it has something to do with the Hybrid Graphics Technology rathe... | So I have a G15 5515 Ryzen Edition with Windows 10. Been having this problem for like two months now and it's really getting on my nerves. I cannot change the brightness from 100% to anything else, be it the keyboard, settings or even Windows Mobility Center. Weirdly enough, when moving the slider to 0, the colors get ... | G15 5515, unable to change brightness |
I ended up fixing the issue by install RTX 3060 drivers from Del's website. | I have a G15 5515 Ryzen Edition with a GeForce RTX 3060 running Windows 10. Neither the brightness keys or the slider under Settings > Display has any effect on the screen brightness. All the drivers were current before troubleshooting began. Here is what I tried so far, restarting the laptop after each change, but it... | G15 5515, brightness keys and slider not working |
This guy had a similar problem: [URL] I updated just the RealTek Audio via his instructional and as soon as the update completed my fan shut off and the WavesSysSvc dropped to the bottom of Task manager using 0% CPU and only 2.2MB of RAM. | WavesSysSvc Service Application is running at 25-30% and the fan on the PC is constantly running. Dell 7490, fresh Windows install. | WavesSysSvc Service Application High CPU Fan Constantly Rus |
Additional video that might help: | (UPDATE: Since writing the post below, it seems Dell may be changing its 65W max power draw limit from non-Dell USB-C power sources. I've seen reports from owners of the XPS 15 9500 (released in 2020) indicating that it will draw at least 90W from non-Dell sources. But what I wrote below would still be true for most ... | Understanding Dell laptops and USB-C power sources |
Dell USA hinge/hinge assembly policy However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our expired warranty service offering. The customer may also opt to purch... | I bought my Inspiron 16 7610 five months ago. The Hardware and software had been working as expected for a new laptop, until the cold night I opened the lid and heard a crack. Then I realized the right hinge had broken. Somehow the mechanism did not open and the top side of the metallic hinge attached to the lower righ... | Inspiron 16 7610 Hinge Failure - Laptop assembly not covered by the Basic
Guarantee plan |
That is the system model, yes. | Hi there, I have Dell G3 core i7 8750H, having Motherboard Dell 03TYF0Y, Bios Version 1.21.0 It has Intel SSDSCKKF 256GB SSD Installed with SATA-III type, and now I want to upgrade it to Sata M.2 nvme drive. Will it support the nvme drive, do I have port for nvme M.2 ssd drive, and will other components of my system wi... | does Dell G3 core i7 8750H have support for M.2 Nvme ssd drive? |
There are two different systems with the same model number -- one from 2011 or so (for which A16 is the latest update), probably your system) and one from 2022 (which is technically the Inspiron 15 3521, for which A12 is the most recent update). It would appear you have the last update for the 2011 version, and do not... | I want to update the BIOS on this Inspiron 3521 Laptop but the installed BIOS is A16, 24/05/2018 - however , when I go to the Dell Support Site and look for a BIOS update for this laptop it says its 1.12.0 ! (i would have expected A17 or A18 etc..) One half of me wants to update the BIOS to get it up to date - the oth... | Inspiron 3521 - conflicting BIOS updates |
My mouse pad started freezing until I hard rebooted the computer with the power button (the only way I could at that point). It was usually frozen when I came back to use it after time away. I set the power setting for power and sleep for the Screen for both options to "Never". It hasn't happened since. I did use an ... | Hello there, Can anyone recommend the correct Touchpad drivers for Dell Latitude 7400 running Windows 10 Pro x64? Currently its using default Microsoft drivers. I have a brand new Laptop with an erratic Touchpad, especially clicking. It is sluggish and tends to hang. I have tested the Touchpad via BIOS and it works fi... | Latitude 7400 - Touchpad erratic |
There is a new part available to resolve this. If you're having this issue, please use the “Get Help Now” option on the bottom right of the screen to chat with one of our agents. [IMAGE] The agent will need to set up service to get this resolved. Please note that the system will need to be in warranty to use the Get ... | I have new Inspiron 16 7610 for a month and it has touchpad problem randomly. Touchpad has random taps and swipes, inaccurate finger tracking. I will contact with Dell but wondering is there anyone has that problem or any simple solution for it? | Inspiron 16 7610, Touchpad random taps and swipes |
The Command Center might stop working if its serve ( i.e., AWCC.Service ) is not configured to startup automatically, leading to delay responses from the Command Center ( if any ). In this case, setting the start-up type of AWCCService to Automatic may solve the trouble . | Hi everyone! I have bought a G15 5515 recently and facing "common" (at least it's my understanding after doing a research) issue appearing in all Dell products with Alienware features. The point is I can't get rid of this, no matter what I do. Tried a number of solutions available on Dell Support or Reddit and similar ... | No supported AlienFX devices were detected |
I managed to fix the issue by going to and downloading any "urgent" driver updates such as the System BIOS as well as any keyboard or audio-related drivers. | Hello, I have a Dell Latitude 7400 2-in-1 laptop and recently the "mute microphone" function on the f4 key has stopped working. Normally, when I press the f4 key, the white LED light indicator should toggle on and off to show whether the internal microphone has been muted or not. However, the "mute microphone" function... | "Mute Microphone" Function on F4 Key Not Working |
If you've installed a known working OEM fan and still see the error, the issue is with the fan controller. Whether it's worth the cost to solve that problem (i.e., replacing the system board) is a question you'll have to consider on a system that's as old as this one. | Hi, I hoping someone may have an answer for this one... My XPS 15 9560 was running hot, so I opened and cleaned the fans. This fixed the temperature problem, but my CPU fan now is running at full speed rpm regardless of the temp. Tried running the diagnostics (boot up) and the fan failed the test. The test targets 250... | XPS 15 9560, replaced fan, fails diag test, runs at full speed |
Dhaka, it is totally excessive and possibly destructive to tell people to reinstall their OS and drivers just to get rid of a nuisance like the Dell Download Manager. You are correct about the 2 options. But for removing a program and its cookie you do not need to reinstall the OS. Please give less apocalyptic advice... | I select the driver, I tell it to download now, the system downloads "delldriverdownloadmanager.application", I click on that and it starts and then tells me that "there are no files to download". I'm sure that I am doing something wrong but can't figure out what it is. Has anyone got a hint? Where do I go for support ... | Can't get drivers to download |
Hi [NAME] thank you for sharing update. At Alienware splash screen, press and hold down the F2 key to enter BIOS/UEFI menu. On Main tab look for acknowledgement that the additional SSD is included on drive list and thereby confirm it has been installed correctly. Then enter windows operating system and open Disk Man... | I only have very basic computer skills. I was trying to expand storage with a PCIe M2 2280 SSD on my Alienware M17 R3. I found a video on how to open the back of the laptop and plug it in, so I did that, closed it back up and turned the computer on. I assumed this process would be like plugging in an external drive…I c... | m17 R3, help trying to expand storage with a PCIe M2 2280 SSD |
[NAME]-Cares Finally I solved my solution I tried to downgrade bios version and finally got success. Now, access Bios and Boot Menu and reinstall windows again | Hello Dell, When I start my laptop, screen goes black after dell logo. F2 and F12 nothing key works only screen black | Screen Black After Dell Logo |
Case Update: After troubleshooting with Dell-Cares, Dell replaced the keyboard and mouse under warranty. | Can anybody share what is the process to claim warranty for KM117 keyboard and mouse combo because on dell site for warranty it first asks for a service tag but the product has no service tag given and any other number given with keyboard or mouse is not accepted by the site. Also there are no contact numbers or mail i... | Warranty Claim for Dell KM117 wireless keyboard and mouse combo |
Update: I've noticed the warranty on my PC was still valid so I contacted Dell support (Italy) and in less than a week my PC has been fixed. They didn't give me the specifics, but I think the problem was definitely hardware. Hope you all will find a solution, too! | I have been having some problems with my keyboard on my Dell G5 5587 laptop. A column of keys have stopped working: 2,w,s,x. Recently I replaced the thermal paste on the CPU and GPU (nightmare). In the process I had to unplug all the ribbon cables and then plug them back in later. I have since used canned air to clean ... | G5 5587 Keyboard Problems |
K means unlocked and therefore overclockable. However, I do not think you'll find the XPS models support overclocking -- you need an Alienware system to have that option. The fact that Dell ships the K models likely has more to do with component shortages than anything else. XMP is memory technology -- it has nothin... | I´m looking at an XPS 15 and I see there is an option for an i9-12900HK processor. What is that "K" going to do for me? Does it mean I can overclock it? Does it come with XMP? Thanks for your help! Tiny Tech | i9-12900HK Processor - Why the "K"? |
[NAME] Thanks for your concern and offer to help with more troubleshooting but no need, I fixed it! Bought a cheap CH341 programmer off of Amazon, found copies of both BIOS bin files on the internet, re-flashed both BIOS chips, that got me back to the “Invalid Configuration” screen (Date) which then let me enter the B... | Hello everyone! First post! I purchased a Dell refurbished E6520 a few years back, i5-2540M, Intel Integrated Graphics, HD+ Anti-Glare WLED (1600 x 900) screen, then just added an SSD… it’s been serving me well! Unfortunately it just died! (Nothing lasts forever!) Freezes at splash screen… no matter what I try it won’t... | E6520 Bad BIOS? Confirm repair/upgrade parts |
The S3 deep sleep mode is not available on the XPS 13 9310. This is by design. When using a Dell Ubuntu image, the battery discharge issue was resolved with kernel update to 5.8. However, there will be some amount of battery discharge due to the Connected / Modern Standby feature. If there are any issues with battery d... | My computer drains a lot of battery when in sleep mode. I've tried following the steps outlined in this bug report, tried the diagnosis layed out in this question and disabled the "sign of life" options in the BIOS as described here. I confirmed my system sleeps in the `s2idle` state. Which I suspect is the problem. Ho... | XPS 13 9310, Ubuntu, deep sleep missing |
My XPS 13 recently had the same problem. A Windows update seems to have installed a wrong Human Interface Device called 'Wacom Device' (for graphics tablets) and made the 'HID-compliant touch screen' device hidden/inactive. When I uninstalled the 'HID-compliant touch screen' device to try to get it working again, it co... | I have a dell xps13 9310 laptop with touch screen that came with windows 10 pro. It worked until about a week ago. We did see that under device manager the HID touchscreen driver is not listed. Dell said there was no way to get that driver other than either reinstalling windows 10 by doing an OS recovery or by, prefera... | XPS 13 9310, touchscreen stopped working |
What you're terming "blocked" may not have anything to do with a BIOS setting at all. It may simply be a design compromise brought about by the price point at which this system was designed to sell. This is a budget system designed for a budget price point. It was never intended to run intensive gaming - or demanding... | Hi, a few months ago I bought an Inspiron 5575, it comes with radeon vega and 256mb of vram. Today I have updated memory to 32gb and I found Im not able to increase the VRAM? New Adobe Suite requires a minimum of 512 VRAM, so I'm not able to use it in a pretty new laptop? Really disappointed about this, is there any pl... | Inspiron 5575 blocked VRAM size, really? |
Using the service manual, locate the procedure for removing the system board (you don't need to remove it, but it shows where the connector to the hard drive goes). If the latch is still attached, simply reconnect the cable and secure it with the latch. If the latch is broken or missing, that's another issue entire... | Laptop is making loud noise, when I opened my laptop I see this piece came out, I would like to know how and where to connect it ? | SATA Hard Drive Adapter Interposer Connector |
Solution found! I took the laptop within range of another 'known' network that I WAS able to see and connect to - while connected, a friend helped me figure out how to run a driver update on the Intel(R) Dual Band Wireless-AC 3160 network adaptor. Then I brought the computer back home, crossed my fingers, said a prayer... | Our internet provider (Spectrum) required us to install a new router & modum. I'm told the new equipment is dual band. I can't find my network among the available wifi connections. I have a Dell Inspiron 15-5558 (2015 vintage, running Windows 8.1). We have several other phones, computers & tablets in the house, all ar... | Can't Find My Wireless Network |
Update On site technician installed the replacement MB today. This did not resolve the problem. Onsite technician talked to Dell Support. They could not resolve the problem and Dell Support required customer to call Dell Support. I called and Dell Support could not resolve the problem and say replacement of MB caused p... | New 7610 is unable to boot into Windows after attempting to do OS reset through Support Assist. The reset process started than rebooted back to Support Assist screen and just stayed there without finishing. Once turned off it wouldn't boot up. I made USB OS Recovery for service tag with Dell OS Recovery Tool. Reset OS ... | Dell Inspiron 7610 Unable to Reset OS with USB Support Assist OS Recovery |
Alright, here is the solution:- Do not restore your system or reinstall Win!- Make sure Intel Speed Step is disabled in BIOS.- You need modify the Modern sleep registry by typing this commande in CMD or powershell and restart: reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0... | Hello everybody, It's been a couple of days that I'm missing my high performance profile. Usually I don't use Windows power profiles, I use the power plans in Alienware, but now Windows selec "Power" by default and i'm missing "high performance".I can temporarily fix the issue by using the F7 key (G), but as soon as I ... | Dell G5 5590 "High performance" missing |
The MediaTek Wi-Fi 6 MT7921 Wireless LAN Card and driver have an energy conserving feature that turns off the WiFi transmitter when not needed. That's why you see the WiFi signal/symbol diminish. The feature was developed for Windows 10 message "packets". Windows 11 may use the message "packets" differently/for other p... | The problem has been observed on various laptops utilizing the AMD chipset, specifically: The MediaTek Wi-Fi 6 MT7921 Wireless LAN Card and driver appear connected but doesn't work. Resetting, disconnecting and reconnecting the wireless adapter works for a while. | AMD WiFi fails, disconnects, Network Adapter MediaTek WiFi 6 MT7921 Wireless LAN |
I had this happening on two E6410s that I have so glad I came across this post. At one point, likely before 1709 this was not a problem. Although, I am not certain for sure as that was some time ago. In any event, I just backed up the data, wiped and reloaded with NON-UEFI setup thus eliminated the GPT setup and wen... | Issue: Dell Latitude E6410 laptops will not power off the hardware upon Win10 shut down. Specifics: After choosing to shut down in Windows 10, the OS seems to fully close out, but the system power remains on. Since there is not an active OS, there is no active power management, and so the laptop shifts to a high-power... | E6410 not power down hardware after Win10 updates |
Intel 11th Generation Processors, No Drives Can Be Found During Windows 10 and Windows 11 Installation | I am trying to install Windows 10 on my laptop and I just keep getting this message which says "A media driver your computer needs is missing". I have followed many YouTube videos for its solution and also tried all the instructions given in following post: [URL]#M13223 It is just simple installation of Windows 10. I h... | "A media driver your computer needs is missing" when installing Windows 10 on
Vostro 3401 |
I ordered a replacement battery through the Dell support chat window (Note: You can't search for it on Dell.com) Product Ref JHXPY - . I installed it in my Dell XPS 13 9350 and it's working fine. | hi there, can someone recommend functional replacement battery for above mentioned laptop? My old battery is swollen so I rather took it out. I tried two new batteries and no one of them worked properly. Thanks, Alois. | XPS 13 9350, battery replacement |
Yay! OK, finally got it to work. Instead of uninstalling the driver from the Device Manager, I uninstalled it from "Programs and Features" from the control panel. So, this is the process that I used to get it to work Go to "Control Panel" => "Programs (uninstall a program)". Find the Realtek Audio Driver in the lis... | OK, this is getting a bit silly. I have just received a replacement Inspiron 7490. This replacement laptop was sent because I couldn't get an external microphone to work when plugged into the 3.5mm jack and after Dell replaced both the daughter and mother board on the original one. Out of the box, it all worked fine. ... | MaxxAudioPro "audio driver is not up to date" and no device pop up - Inspirion
7490 |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | At my company, I have a user that has a brand new Latitude 7410 that keeps getting pixelated screen, and system memory issues. I have run Hardware diagnostics on the computer and they have come back all passed, but user still has the issues. I have attached screen shots the user has sent me of the issues.[IMAGE][IMAG... | Latitude 7410 Screen Issues |
The one that is specified for Alienware systems will work. [URL]#techspecs_section | i need to replace my power brick for the G15 5511 which is 240w. On the web site under accessories it lists only a 180w which I don't believe will drive the laptop. Accessory listings are misleading as I purchased the docking station assuming it would also charge the G15 5511 but it won't. How can I find and order the ... | Power Brick for the Dell G15 5511 - 240w not found |
The solution was to update the BIOS (from version 2.3.1 to 2.7.1). No drivers were needed to get the drive to work. I think this could have been mentioned in 'the article' which ended up being just misleading. | I'm unable to do a clean install of Windows 10 64bit because my drive is not automatically detected and when I try to load Intel Rapid Storage Technology (IRST) drivers from a USB pen during install it says: "No signed device drivers were found". The laptop is "Inspiron 13 5310" and has: What I've tried: Also: Is there... | Cannot load Intel Rapid Storage Technology (IRST) drivers during Windows 10
install. |
The issue is that you're looking for Dell to support an endeavor it has already chosen not to -- that is, Linux support on this model. My point: that's not going to happen. Dell does have support for Linux on many of its systems. Alienware systems are not among them. They're sold in small numbers relative to XPS, ... | The m16 R1 is a best, theoretically. However, due to some wild graphics issues under Windows, I've had to switch to Linux. Specifically Arch Linux as Ubuntu was NOT working. 1) OpenRGB and AlienFX are unable to control the LED colors and zones on the keyboard. How long until those projects are provided with the informa... | m16 R1, OpenRGB/AlienFX Linux Keyboard LED Updates, uses Maximum 65W for CPU |
The drive options are in the manual: [URL] | Hello everyone, I have just received my "Dell Inspiron 16 plus" (1Tb, 16Gb RAM, NVIDIA 3060, Intel i7), and I wanted to know whether it is possible to add a second solid state drive within that computer. If yes, which model(s) would you suggest? I am planning to use the second drive to dual boot with Linux. Have a grea... | Additional internal hard drive for a dell inspiron 16 plus |
Tech support said it's by design as RAID controller uses more power but then the default config renders the only sleep mode available almost useless. | Followup for [URL] In my Latitude 5530 when storage is in RAID in BIOS the s2idle drains batter at the rate of 56% for 24 hours. If I switch to AHCI mode the drain is 14% per 24 hours, it looks like there's a problem with Dell's RAID implementation. I am on the latest BIOS/OS versions | s2idle drains battery fast with RAID mode |
[NAME] did this just start happening in the past few days? I heard something similar from someone on the Discord server yesterday and it happened after recent Windows Updates. It's possible that one of the recent updates is conflicting with a display or graphics driver. I would try going directly to Intel and Nvidia/A... | My screen brightness will not go up or down. Help. | Area-51m R2, screen brightness will not change, #2 |
Turns out an Nvidia firmware update is the culprit. In short, make sure you have the correct cables plugged in between your Thunderbolt port and monitor, install a Dell this firmware update, then uninstall and reinstall the Nvidia drivers. Works like a charm! Detailed explanation of my adventures in computing below...... | Hi all - I have a G15 5511 with NVIDIA GeForce RTX 3060. It has a Thunderbolt 4 port with DisplayPort alt mode. I am trying to connect my Dell monitor S2421HDF via the Thunderbolt port. I have tried a few methods so far: None of these have worked so far. The monitor works fine when I connect it with a regular HDMI cabl... | G15 5511 Thunderbolt 4 with DisplayPort with alt mode |
It's up to you -- if the system is under warranty, have the screen replaced immediately. If it is out of warranty, there's no harm in waiting until the fault becomes to significant to ignore and you'll then need to have the display replaced. This is the part you will need: [URL] | It's been only a year since I've purchased Dell Inspiron 14 5410 2 in 1 and it had been working fine, but today I noticed a dark shadow in the lower right corner of the screen. I ran a screen diagnostic by holding the D key down during powerup. The shadow was present in those as well. Could anyone please help me get i... | Shadow in lower right corner |
Do not immerse the keyboard in any liquid -- doing so will destroy it. | Cleaning the laptop and keyboard after a service call. Please if you can guide how many I clean the laptop body and key board after a service call. Can one use sanitizer with a tissue paper to clean the key boards. Also if there is any special spray or liquid available to clean for any dirt / dirt particles. Also if... | Key board cleaning and power adaptor - Inspiron 3421 |
I checked the Bios and enabled "external USB devices" under system configuration and now it is working! | On my Vostro 5490 recently all my USB ports (one USB 2.0, two USB 3.x and one USB C) stopped working. I have tried to disable/enable and uninstalling the USB devices in the Device Manager but did not help. I also tried to update the bios and chipset drivers but did not help either. I only have three device under USB c... | All USB ports stopped working for vostro 5490 |
It would be safer to perform a clean install. Converting doesn't always work well. And, that system would need to support UEFI. As a 14-year-old laptop, it may not have UEFI support, and almost certainly won't have Secure Boot. | I have an Dell Latitude E5500 but when I convert it to GPT the bios isn't showing secure boot or UEFI | Latitude E5500 Secure Boot and UEFI |
No, it's not true that only Dell RAM can be used (in fact, Dell makes no memory - there is no Dell RAM). However, high performance RAM generally fails to work because of its aggressive timing -- which you cannot adjust. There are manufactures that certify RAM to work -- Kingston, Crucial and others -- in specific syst... | Hello everyone, I'm the proud owner of a new Inspiron 16 Plus 7610, 16GB RAM & 1TB SSD with the 3050 graphics. I've bought 2 x 16GB Corsair Vengance DDR4 3200MHz SODimms to upgrade the memory. But when I install them, the laptop refuses to boot. When I installed I put the laptop into service mode. I've also tried disc... | Inspiron 16 Plus Memory Upgrade Issue |
Dell Specifications state memory will run at 2933 MHz. Intel's specs for your processor state that it uses only DDR4-2933 RAM. Yes, you may install 16 GB (two x 8 GB). Crucial has RAM that they guarantee to be compatible with your system. It is 3200 MHz RAM, but it will downclock (run more slowly) to 2933 MHz in your s... | i'm thinking of making my dual channel 8gbs into 16gbs (because you make gaming computers out of potatoes) but im just wondering if my laptop can handle 3200mhz, since the current set is 2933mhz. if it matters, here are the specs - gtx 1650 and an i5-10300h + ssd (i know my laptops not alienware, just the closest thi... | RAM Upgrade question |
I found something that worked for me. Been stuck with this laptop for 2 years (but never used it as it was a personal laptop) * Shut down laptop* During restart tap F2* In Bios setup -> Untick Intel Step Speed option (can't remember which category it shown under but I think it was performance)* Exit* Machine will resta... | This laptop is frustrating the Code of Conduct policy which you agreed to when joining. DELL-Admin> out of me, it isn't even 5 months old I paid $1200 for this which I think is a pretty expensive price for a laptop that runs slower than the one I was replacing (8yr old Toshiba Satellite). This morning it took exac... | Dell Inspiron 15 3000 Running Extremely Slow |
The solution was to replace the Wi-Fi card. If anyone is interested in the card I, got, It works very well, My Internet speeds are 200 down and 10 up, I get all of that with this card. On Amazon, they add said Dell compatible and listed some G models and other high-end Dell models no Insprion's was listed. I couldn't ... | Ok, I got one that has me stumped. At some point, I turned off Bluetooth, Using Samsung Buds you have to turn off Bluetooth on nearby devices, to get them to log on the device you want to use them with. So now I am noticing that Bluetooth is turned off and I can't seem to find any button or switch to turn it back on. T... | Bluetooth no button to turn on |
If you just purchased a bare drive (and it's quite old, it should be noted; Hitachi branded drives haven't been manufactured in over 10 years, Hitachi having sold its drive business to Western Digital in 2012), you'll need to mount it in a 3.5" external drive case with a power supply and a USB connection (presumably)... | I have just purchased a Hitachi DeskStar HDP 725050GLA360 3.5 50oGB 7200rpm 16MpSATAHard Disk Drive to use as a external back-up storage. Q: How do I connect to my Laptop? | External Hard Drive |
You can downgrade and this Dell support page has more information on the process. Your version allows downgrades up to version 1.3.3 which is an extremely old BIOS version. | Hello, My Latitude 7490 worked well until a couple of weeks ago when I downloaded and installed a Bios update. Now my boot up has slowed down and I get TWO Dell icon splash screens, one after the other, each one lasting about ~5 seconds. The second splash screen has the small revolving icon underneath but not the f... | Latitude 7490 Bios downgrade... |
If the recovery OS on your Dell Inspiron 5510 has been destroyed or is not functioning correctly, you may still have a few options to restore your laptop to a working state: Create a recovery USB: If the recovery partition on your laptop is no longer accessible, you can try creating a bootable recovery USB drive using ... | hi, unfortunately, i have broken my 512gb nvme all partition and my recovery OS windows 11 home gone. Can someone guide how i can set everything like the day 1 partition that comes with my brand-new laptop. thanks and regards in advance DonMahmud | Inspiron 5510 recovery OS destroyed |
Use Microsoft’s Media Creation Tool to download and create Windows installer on a USB flash drive. You may do that from any computer, it doesn’t need to be the computer on which you will perform the clean install. You may use that same installer flash drive on as many computers as you like. Here are my detailed steps... | Dears, I need your advice to clear one doubt, can I create Windows 10 installation media directly downloading from the Windows website, or should I create it from the Old windows version. Also, can I use the same Media drive to reinstall fresh windows on multiple systems or do these need to be individual/separate (cre... | m15 R1, installation media for Windows 10 |
If it's coming from a fan then the frequency should increase as the fan speeds up. You can use an app to monitor temperatures to see if that's the case. Otherwise, I suspect that it is an electronics phenomenon called "coil whine". Essentially, coil whine is the audible effect of components vibrating, especially when u... | Hi, I bought an Inspiron 14 Plus 7430 laptop. The laptop arrived today and just after starting I noticed a strange ticking noise. This noise is not constant but comes and goes away time to time. | Inspiron 14 Plus 7430, strange ticking sound |
If you are still within warranty, contact Dell with the error code. If you are out of warranty, yes it’s likely that you will need to replace your drive. The first step is to safely transfer your files to another drive, after which you can do further error checking on that drive. To protect the possibility of recove... | Hello, I am unable to boot into my Windows 10 Home operating system on my Dell Inspiron 17R. It started out with getting the following messages when I power up my laptop. Fixing (C:) Stage 1: 85% (2263035 of 2654208); Total: 29%; ETA: 0:41:12 … Fixing (C:) Stage 1: 31% (54 of 174); Total: 26%; ETA: 4:26:26 … Fixing (... | Inspiron 17R 5721, unable to boot into Windows 10 |
So, it is solved. Contacted the support that does on site repairs and they had me send them picture of the WWAN so that they have the serial on it and then send me link to a tool that I run. site has it labeled asDell Wireless 5821e and Dell Wireless 5829e/Qualcomm Snapdragon X20 LTE Customer Kit ToolI run 1_Click_Cust... | Got latitude 7300, it has sim card slot, and a slot ready for WWAN card with two antenna cables near it. Which WWAN cards does one need to buy to get LTE internet? Which one is officially supported? | Latitude 7300 and WWAN card, which model is officially supported? |
If you're referring to the internal screen resolution being 1366X768 max, you likely have an HD screen, which is not capable of more than that. Go into setup (F2 at powerup) and look for the screen information. If it shows HD, that's all the screen is capable of. If you need more, assuming one is available for your ... | Expert advice needed - please! The max resolution I can set on my Latitude E7470 is 1366x768, no greater resolutions are offered.. I'm using the latest driver Version: Intel HD Graphics 520. I also checked with the Dell driver pages, & the driver is up to date. In Device Manager I ran 'Update Driver' & MS said it was u... | Expert advice needed - please! |
The ability to control VRAM (Video Random Access Memory) settings on a laptop depends on several factors, including the laptop's hardware, the graphics card, and the BIOS/UEFI firmware options provided by the manufacturer. Unfortunately, not all laptops allow users to directly control or allocate VRAM. In most cases, V... | I don't have a vram control to add in my bios settings. Please include a setting to control the RAM. | Not able to control vram |
hi [NAME] i see. thanks for the information. thanks for your help | My 970 EVO Plus NVMe M.2 SSD 2TB wont go to the slot. I force to get remove little plastic barrier in the middle to force my m.2 to the slot, but still it cant be detected. | 15 R1, 970 EVO Plus NVMe M.2 not fitting |
The metal bar and magnet work together to pull the system closed and keep it closed. The only contact between the battery and the system board is through the battery cable. Make sure the connector is firmly seated to the mainboard. If it is, since the battery has a warranty from Dell, if it's not detected, have it r... | Hello, I recently bought a new battery for my XPS 13 7390 2-in-1 but it does not appear to work or even be detected by the laptop. I believe the issue is that I am missing the metal bar that has to be put in the bottom hole (I do have the magnet that goes in the top one). I would like to know how/where I could obtain o... | XPS 13 7390 2-in-1, battery magnet/metal bar |
If you have performed a reset on your Dell laptop and did not back up your files beforehand, the reset process likely restored the laptop to its factory settings, which would have removed all user data and files from the device. Unfortunately, once the reset is complete, the data that was not backed up is typically irr... | I have used Dell SupportAssist OS on boot, to reset my system. I chose option to back up files, I'm unable to retrieve those files now. [IMAGE] It just says your files have been retrieved. I tried to view backup files, which have all the names of the backed up files, but can't find those files or see its content. I tri... | Dell After Reset, Files not backed up |
We do not know the work laptop model, so guessed Latitude? This is incorrect =I then connected the USB-C from the new monitor to the docking station.Online HD22Q User's Guide[IMAGE][IMAGE]* Wall power --> HD22Q AC power adapter --> HD22Q #5 power port* HD22Q #6 USB-C cable connect --> computer USB-C port* HD22Q #2 HDMI... | I have just bought a C2422HE video conferencing monitor. I also have an older Dell S2419H monitor. I want to set up dual monitoring and a Dell sales person (from the official site) said I had to buy a docking station to enable dual monitoring. One of the recommendations was the HD22Q which I bought from the official... | HD22Q not working with my C2422HE monitor |
Hi, I've found a solution to enable Directstorage on my Area-51m R2, I'm leaving the solution here if someone else needs it. The cause of Direct storage not being supported on my NVMe drives was the Inter Rapid Storage Technology storage controller, Directstorage requires the standard NVMe dcontroller. By default ( i... | Hi, I just bought a 2TB NVMe SSD and installed it on the spare M.2 slot of my laptop to enable Directstorage, but game bar list my drive as not NVMe supported, how can I enable it? [IMAGE] [IMAGE] Thanks | Area-51m R2, direct storage support issue |
Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Support for Alienware m18 R1 (1/20/2023) advocates installing the M.2 2280 thermal shield Here. [IMAGE][IMAGE] | Hi everyone, I recently bought a Sabrent 4TB M2 drive which is a 4th gen drive. Will that need a heatsink OR will the native Alienware heatsink be enough? Thanks, Stefos | m18 R1, SSD heatsink? |
That laptop is designed to use Hybrid Power. When under heavy load with CPU-intensive and GPU-intensive tasks such as video editing or gaming, the laptop draws power concurrently from both AC adapter and battery. When the battery charge falls below 10%, Hybrid Power is disabled and system performance will drop. If the ... | I purchased an alienware m15 R7 3 weeks ago. And when I am gaming I put my laptop to charge. Is it okay to do it for a long time though, lets say 4-5 hours a day? If not tell me the maximum limit for how much time my laptop must be plugged in while gaming. | m15 R7, charging questions |
Your laptop will have integrated Intel HD Graphics. Even if you have a discrete AMD Radeon GPU, you also have integrated Intel HD Graphics. Your laptop may have an AMD Radeon GPU, which may have been optional on your model. You could use a hardware identification utility, such as Speccy or Belarc Advisor, to list your ... | Does a Dell Inspiron 17R 5737 have a Radeon GPU? If it does have one then why does my notebook doesn't have the GPU but it has the Intel iGPU? My laptop isn't the top model, it's the mid model. | Inspiron 17R 5737, GPU? |
You need to be more specific.Are you locked out of that system because you don't have a password?Is it a Windows account password, or a BIOS password (before Windows loads)? If it's a Windows account password, then there are ways to reset that password or to retrieve your files without the password. If it's a BIOS pass... | I need master code for my system id number -595b | Password |
Moving from 8 GB to 16 GB won't necessarily make your system faster, unless you routinely ran out of RAM which caused swapping to disk. If 8 GB was already adequate for the type of tasks you perform on your laptop, then adding more won't make a noticeable impact on speed. Do you have a hard disk drive or an SSD? If it'... | [URL] tried upgrading my 5580 I5 using the crucial ram in the above photo the hynix ram is what’s currently in the laptop The laptop with 16gb of new memory is no faster than before going from 8gb to 16gb should be quicker?right not the same Latest bios is updated Conflicts > [URL] | Ram upgrade issues latitude 5580 |
You already did some worthwhile troubleshooting. I will suggest some other things to try: If still not working, again run Diagnostics via boot with F12, and run extended tests. Make note of any error messages and error codes. Did you ever perform a clean install on that laptop? If so, did you install the required chips... | I ran Dell Update on my dad's XPS 15 9570 and when they finished, I restarted and I noticed that it wasn't connecting to WiFi so I tried Ethernet and it didn't work then. I looked at the adapters in Device Manager and it showed "Windows is still setting up the class configuration for this device. (Code 56)". I disabled... | XPS 15 9570, WiFi and Ethernet not working |
It is unclear. Parts-People sells two Bottom Base Metal Cover Assemblies for your laptop. I looked through those listings and in the Service Manual, but I cannot tell what the difference is. You may need to ask Parts-People. They usually respond to email within a day or so. | A component inside my cell XPS 9570 broke, first the gtx 1050ti stopped working and soon after, the laptop does not boot. I need to replace it. I live in Portugal so availability is not very good, Dell after warranty support is out of question, just shipping it to Germany for “analysis” is very expensive. I could find ... | XPS 9570, motherboard replacement? |
I just figured out I can buy a 3.5 mm to USB converter and then it should function correctly. | I recently bought an Arctis Nova 1 and it's headset wont function on my laptop. I already tried the solutions from these community discussions. None of the solutions from these community posts have worked for me so please help if you can. Headset mic doesn’t work Headset Mic Not working G5 15 5587 headset/microphone pr... | Inspiron 7737, Arctis Nova 1 headset/mic not working |
If the microphone on your Dell Inspiron 3501 is not working, there are several troubleshooting steps you can follow to identify and resolve the issue. Here's a step-by-step guide: Check microphone hardware: Ensure that the microphone is physically connected to the correct port on your Dell Inspiron 3501. If you are usi... | My inbuilt laptop microphone (Microsoft Array-Intel Smart Sound Technology for Digital Microphones) is not working properly. When I record something using this microphone the audio gets recorded at 0.5x speed. When I play the recorded audio it plays like I am listening at 2x of what I recorded. I have checked it using ... | Inspiron 3501, mic not working (recording 0.5x speed, processing at 2x) |
If you'd rather not wait for compatible RAM, Crucial has it now. [URL] | Has anyone has any success in upgrading the RAM to 64 GB in their XPS 15 9520? I contacted Kingston, and they recommended a 64 GB kit of Fury Impact RAM, CL38. I bought it, installed it, and got the RAM incompatibility code. I contacted Kingston again about the issue, and they wrote back saying...sorry...after furt... | XPS 15 9520 RAM Upgrade |
I have a Dell Latitude E5421 laptop with Windows 10 Pro O/S. I updated the O/S some years ago, changed the boot from Legacy to UEFI and installed 8 GB of RAM. Secure Boot is Unsupported. Can someone kindly tell me if/how I can change to Secure Boot Supported. Thanks Hello, Unfortunately, if your Dell Latitude E542... | I have a Dell Latitude E5421 laptop with Windows 10 Pro O/S. I updated the O/S some years ago, changed the boot from Legacy to UEFI and installed 8 GB of RAM. Secure Boot is Unsupported. Can someone kindly tell me if/how I can change to Secure Boot Supported. Thanks | Secure Boot |
That RAM is not compatible with your system -- it's timed for gaming systems. The correct RAM for your system is linked here: [URL] | Good afternoon, I purchased an update package for my latitude 5400 following the manufacturer's instructions.Product link: [URL] installing them, the memories are not detectedCould it be compatibility problems? BIOS issues? | Error does not detect ram memory update - Latitude 5400 |
Never mind, I found the solution in this thread. | For over a month now, in my Laptop (Dell G15 5515 Ryzen Edition) i've not managed to change it's screen brightness, either using the keys or by moving the slider, nothing works. I've tried updating the drivers, reinstalling them, reinstalling the monitor, but nothing worked, how do i fix this? | G15 5515, unable to change brightness, #2 |
I managed to fix it by running the old troubleshooter and restarting the laptop. Alienware - m17 R5 | Hello,I'm having an issue where the keyboard won't type for a few seconds after selecting a typeable area like the search function on Chrome, Windows 11, and Steam. Is there any solution to this? | m17 R5, keyboard typing delay |
Nobody knows what you're talking about. We don't know what model computer you have, what that update is and where you saw it or where it showed as not applicable. If you want help, create a better post with relevant details. | Why is this a critical update and yet shows not applicable to my Dell? | 5.5.7.18773 NotApplicable |
The display issue is really up to you -- if it's not acceptable, return the system for a refund (you have 30 days from the date of shipment if it was purchased direct from Dell). No gaming system can perform well on battery alone. For anything but the least demanding games, you need to have the system plugged in. Tha... | I just got my m17 R5, and while I love the screen size and overall performance of the machine, it has some terrible and very annoying backlight bleed. I contacted dell support via chat, and the guy I spoke to told me it's normal. After doing some research, it seems that a lot of people have the same issue with their m1... | m17 R5, backlight bleed, performance issue when running on battery |
Both Dell specifications and Crucial say that your system accepts maximum of 16 GB of DDR3L RAM at 1600 MHz. If you have a single 8 GB stick in one slot and the other slot is empty, you could try to add a second 8 GB stick of the same specifications. It may work. But, sometimes mismatched RAM brands/models may not play... | My Alienware 17 R2 has 1x8gb of ram and I want to upgrade to 2x16gb. But can I just add another stick of ram to the default Dell ram or must they be the same brand? | 17 R2, ram upgrade specifications |
Capacity remaining simply means the battery is 99% charged, but that's 99% of half of the design capacity of the battery. And the flashing amber LED almost certainly means either one or more of the cells is dead of old age, or that the mainboard in the battery (the battery control board) is faulty. | Hi all. This morning an Amber light began to flash continuously on our Dell Inspiron 15 5000 when the cable/charger was plugged in. When removing the cable the computer crashes immediately indicating it will not run on battery power. Does this mean the battery is no good or could there be another problem? Thank you. | Battery problem |
The warranty on the battery is 12 months, regardless of any extended system warranty. If you've still got 80+% of the battery capacity remaining after two years, it's doing very well and likely won't need replacement for at least another year if not longer than that. | I have a nearly two years old Inspiron 15 7510, and recently its battery life is getting low. I ran a battery report few days ago and it tells me that my full charge capacity is decreased from 54,891 MWh to 46,318 MWh already. I would like to know if the two years premium support would cover this situation and replace ... | Inspiron 15 7510, battery, Premium Support |
Experiencing a Blue Screen of Death (BSOD) on boot in Windows 11 can be quite concerning, but there are several potential reasons and solutions for this issue. Here are some steps you can take to troubleshoot and resolve the problem: Boot into Safe Mode: If you can't boot normally, try booting your computer into Safe M... | when i turn on my laptop the spinning circle appears under the dell logo then after 30 seconds of loading it bluescreen on me STOPCODE: INACCESSIBLE_BOOT_DEVICE i tried restore point from a windows 11 usb image but it cant detect a single ssd yes i have a ssd i switched from hdd to ssd after 1 year+ of using it just AF... | Inspiron 3593, BSOD on boot Windows 11 |
First thing to try would be a new, OEM Dell AC adapter. Match the capacity to the one you now have: [URL] If that doesn't solve the problem, it doesn't appear this system has a replaceable DC jack, so it'll mean replacing the main system board. | "Alert! The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.” Is the message I get when I turn on my computer. This appears to be a laptop issue, but I have a Dell Desktop All in One. Inspiron 7700. | Adapter error |
Dell G15 5530 specifications state two power adapter options: a 240-watt adapter; and a 330-watt adapter. It's possible that the 240-watt adapter is intended for systems with the lower-spec GPU, though the specs don't state that. If your system shipped with the 330-watt adapter, it's possible that you might be able to ... | I just bought a G15 5530 that will double as a work machine. My work does not require the same graphics power for gaming (which I will more than likely do at home using an external monitor and peripherals). The 5530's max 64 RAM and second hard drive was the selling point for my budget and needs at the price I was able... | G15 5530, power adapter options |
No. There's no board this system will take with a Thunderbolt option. You'll need a new system -- and be careful with the 5000 series models. Other than the very high end of these, with i7 CPUs, Thunderbolt support is still missing from them. You need to step to the 7000 series Inspiron or an XPS model for Thunderbo... | I want to upgrade the motherboard to a newerone. Is ther a newer Thunderbolt 3/4 motherboard that would fit in my 15-5567 case? | 15-5567-i7-7500U Mother board swap |
Hi,I have tried the above tips but sadly didn't resolve the issue. As you have you messaged me privately, it looks like a Motherboard Failure. Thanks for the help.Best Regards,Niels | Hello,I have a dell latitude 3310 and I'm having a problem with it. As soon as I click the power button, the power button starts to light up. The Caps Lock brights up and the light is constant white from the adapter. But the device doesn't launch . No error codes show up.After like 30 seconds the Caps Lock light turns ... | Dell Latitude 3310 not launching |
I believe that 4 beeps is memory failure. If you still get the error, you must diagnose whether it's an issue with a RAM module or a slot, by performing four tests, testing just one module at a time: If module 1 works in slot A and B, and module 2 does not work in either, then module 2 is bad.If module 1 and 2 work in ... | My old 2012 laptop XPS 15 L521x, got the following issues, any thoughts what could be wrong? 1. No display or screen is dark after turning it on. 2. It gave 4 beeps, sometimes just 4 beeps once, sometimes continue keeping 4 beeps. 3. I can hear fan is running, backlight on keyboard is on as well, so, I knew system has ... | XPS 15 L521X, screen is dark, what could be wrong? |
If thermal compound got onto RAM or slot, and especially if it was a "liquid metal" type, that could cause a short. I cannot tell from that photo if there is damage to the slot. If you want to be certain about which RAM modules and slots work, the definitive way to do that is with the tests that I described. | Hello, about a few months ago, I had to remove my computer as a result of the corruption of RAM. But in fact, I couldn't understand whether the RAM or the slot was broken, but I was wondering if the slot of the laptop was broken, would it show 1/2 in Windows? When I enter the BIOS, I see the "b" slot.Also, this is the ... | How to tell if RAM or slot is broken? |
Run Dell Diagnostics: Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold (or repeatedly press) F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extend... | Hi, i personally use a Dell Precision M6800 Laptop for gaming with an Intel core I7 and a Nvidia Quadro K4100M and my fans are not working which is causing my cpu and gpu to overheat to a high of 103 Celsius, How do i fix this? | Dell Precision M6800 Fan |
You can test the battery: Open an Administrator CMD prompt (CMD, run as Administrator).Paste this command, and then press Enter:powercfg /batteryreport That will show a figure for the designed battery capacity (when new) and the current ("full charge") capacity. Your laptop is five years old. If that is the original ba... | When i connect the charger without battery the laptop is working normal. But when connect the battery & plug in also that time orang light continually blinking. And when plug out (Only use battery ) the laptop is shut down | Inspiron 15 3567, battery issue |
If the boot disc is on MicroSD, that's the issue -- the system cannot boot from SD card. | Hello, I just purchased a XPS 13 9365, and trying to install Linux for double boot. Created a bootable microSD card and this machine checked it on my MacBook and it boots fine. Now on the Dell when boot into the one time boot option it has two options, Windows Boot Manager or UEFI hard disk. No matter which I select, i... | XPS 13 9365, one time boot option not working |
A computer protected by a BIOS password cannot be unlocked without the password. Dell could help, but you would have to prove that you are the legitimate owner and, if it is out of warranty, you would have to pay for the assistance. If you bought this recently, return it for refund since the vendor sold you a locked an... | I've bought a Dell Latitude 5400 with service tag < Service Tag removed > via a market place website. Unfortunately the BIOS password is locked and I cannot become the password. Can you help me? What info do you need to know from me? | BIOS password |
Follow the procedures in Vostro 15 7510 Service Manual. Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Get the right tools ... | I'm having a difficult time finding a "how to" article or video on how to replace my LCD screen with my Vostro 15 7510. Any help, or guidance, would be greatly appreciated! I ordered the replacement screen and have. | LCD replacement Vostro 15-7510 |
If there is debris caught underneath certain keys, that could make them difficult to press. If the entire keyboard is like that, then that doesn't sound like accumulated debris. You could turn the laptop upside down and gently tap it a few times to try to dislodge debris such as crumbs. Unfortunately, to replace the k... | hi, My Vostro 5590 is 3.5 years old and some of the keybaord keys barely work, i need to press them harder to make them work. I barely used the laptop as laptop, it was mostly used as a desktop and was closed almost all the time, is there a connection between this facts? is there any soluction or some way to fix it... | Vostro 5590 - some keybaord keys barely work |
The computer is protected by a BIOS password. It cannot be unlocked without the password. Dell could help, but you would have to prove that you are the legitimate owner and, if it is out of warranty, you would have to pay for the assistance. If you bought this recently, return it for refund since the vendor sold you a ... | [IMAGE] | #-595B |
Yes, the system is CNVio2 compliant (it has an 11th generation CPU, while CNVio2 requires 10th gen and up). | I just upgraded my WiFi to 6E and would like to replace the AX1650 card in my XPS 9710 with an AX1690i card, which is a CNVio2 card. Is the XPS 9710 fully CNVio2 compatible or do I need a straight PCIe card? Thanks | XPS 9710, AX1690i WiFi card, compatible? |
Before buying, check inside the system to be sure a larger battery will fit inside. While it will work electrically, the 4-cell battery is larger than the 3-cell you now have, and there have been cases where there chassis has a molded in ridge that would either need to be trimmed or removed to fit the larger battery. ... | I have Latitude 7480, which originally had DJ1J0 of 42WH battery and have 11.4V, I was looking for 60 WH battery which is F3YGT has 7.4V, can I use F3YGT on my 7480 latitude? or has anyone changed their battery like this? | can we use F3YGT instead of DJ1J0 battery |
Are you sure that your model number is not a 3571? As far as the 2.5" drive is concerned this statement is from the service manual of the 3571 and yes the HDD parts are also for an SSD: : The hard-drive, the hard-drive bracket and the hard-drive interposer are all optional components. You would have to obtain those ite... | Hello, I would like to add a 2nd SDD top my Precision 3751 laptop and use the 2.5" slot. Is there any extra hardware required to install a SSD in this location? Thank you | Precision 3751 2.5" SSD install question |
Spoke to Dell (to get a price for the replacement system board) and they suggested trying the RAM in the other slot. It worked! | A user has returned his laptop with the diagnostic LED indicating a RAM failure (2 amber and 4 white flashes) so I ordered a new stick of RAM from Crucial. When it was replaced the diagnostic indicator pattern changed to 2 amber and 5 white which indicates invalid RAM. I purchased another stick this time with the same... | 5471 RAM issue |
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