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Ses05F_impro04_M011
Well, you know what? Life gets humili... humiliating at times.
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Ses05F_impro04_M012
Well, what are you going to do about it to make it different?
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Ses05F_impro04_M013
Have you? There's got to be something else.
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Ses05F_impro04_M015
If it's rent or something like that, I mean I can help you out a little bit, if- if that will help you you know stick with it.
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Ses05F_impro04_M016
Well, just don't give up. And there's- you know, You never know, something might be around the corner tomorrow.
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Ses05F_impro04_M017
Well, you know I'm not going to let you starve.
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Ses05F_impro04_M020
It's the way it seems to me. You started complaining about not being able to find a job the first day you went out and didn't find a job. And I'm not saying like and not trying to you know put you down or anything, it's just that-
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Ses05F_impro04_M022
Well, exactly. Money is not everything.
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Ses05F_impro04_M024
You know I would never let that happen. I wouldn't let that happen.
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Ses05F_impro04_M025
You can always stay with me if you- if you have to stay with me for a while and get yourself back up on your feet again. You know I'm not just going to you know just throw you to the wolves or something like that. If there's any way I can help you, I will.
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Ses05F_impro04_M026
But you have to keep trying. You can't give up.
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Ses05F_impro04_M027
And you've got to think--well, ask yourself why are they not hiring you?
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Ses05F_impro04_M028
I mean are you going in for interviews?
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Ses05F_impro04_M029
Are you presenting-
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Ses05F_impro04_M030
putting your best foot forward? or you
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Ses05F_impro04_M031
Do they seem to like you? I mean, Can you get any read from them?
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Ses05F_impro04_M032
Have you ever called them back and asked why you didn't get the job?
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Ses05F_impro04_M033
Do they give you any specifics as to why they didn't go with you?
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Ses05F_impro04_M034
Yeah, I understand. maybe What jobs are we talking about?
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Ses05F_impro04_M036
Of course.
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Ses05F_impro04_M037
Everyone wants to be a working actor, but they all work at something else.
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Ses05F_impro04_M038
So what's the something else?
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Ses05F_impro04_M039
You can't get a catering gig? Well, I can call some friends. I- Well, I did call some friends before, but you went in once and then never went back.
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Ses05F_impro04_M040
If I- If you- Will you stick with it?
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Ses05F_impro04_M041
Okay. Okay, I'll call some people.
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Ses05F_impro04_M042
But you've got to keep looking for other stuff. You've got to do it on your own, too. Okay?
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Ses05F_impro05_F000
Hi,um- I think my baggage was lost, and I need to I guess file a claim or I don't know what.
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Ses05F_impro05_F001
Um-Seventeen. Coming from --
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Ses05F_impro05_F002
It was Virgin Atlantic coming from London.
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Ses05F_impro05_F004
Right.
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Ses05F_impro05_F005
Yeah.
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Ses05F_impro05_F007
Well, I can't leave without it. I mean, Could you find out?
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Ses05F_impro05_F010
Um- It's a travel backpack. It's green and gray. It's got my name on it and my information.
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Ses05F_impro05_M000
Okay, what flight were you on?
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Ses05F_impro05_M001
On what airline?
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Ses05F_impro05_M003
So you haven't seen your bags since Africa. You flew threw Heath Row to here.
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Ses05F_impro05_M004
Okay. Well, let me see here. I-
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Ses05F_impro05_M005
It seems like it went through Heath Row. I see it here. uh-
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Ses05F_impro05_M006
But uh- I don't see it here in the airport yet. uh
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Ses05F_impro05_M007
I'm not sure where it is. We can absolutely keep an eye out for for it for you.
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Ses05F_impro05_M008
Well, I'm not a miracle worker. I don't know what I can do for you. I don't have the bag right here.
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Ses05F_impro05_M009
Well, as I told you, it left Heath Row and it seems to have arrived here. But if you can't find it, then-are you sure you know what your bag looks like?
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Ses05F_impro05_M010
Okay, and what is that? What kind of bag is it?
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Ses05F_impro05_M012
Are you sure?
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Ses05F_impro05_M015
Sentimental value.
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Ses05F_impro05_M016
Right. Well, I don't know what to tell you. Um- What I can offer you is a fifty dollar voucher on your next flight.
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Ses05F_impro05_M017
No, I understand. I mean. It's got to be tough all those sentimental things, but um- this is all I can do for you.
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Ses05F_impro05_M018
Well, you know, sometimes that's--really, I mean what else could we do?
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Ses05F_impro05_M019
Well,
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Ses05F_impro05_M023
Obviously, we're not trying to lose your luggage. Do you really believe that we're trying to lose your luggage ma'am?
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Ses05F_impro05_M025
Well, we're talking about one bag. You personally made it here, didn't you?
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Ses05F_impro05_M030
Well, I understand that. Did you buy flight insurance?
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Ses05F_impro05_M031
Well, my hands are really tied then.
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Ses05F_impro05_M033
Well, of course not because you've got your backpack with you the whole time. Now, if you--you said this was a travel bag. Why weren't you carrying it on if it was so important?
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Ses05F_impro05_M034
Uh, so it was really heavy.
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Ses05F_impro05_M037
Well I don't know why you wouldn't believe that.
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Ses05F_impro05_M039
Well, I have no way to give you more money. I'm giving you as much money as I can, and figuring- as far as figuring out where you bag is-
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Ses05F_impro05_M040
makes up?
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Ses05F_impro05_M041
The airline makes these rules, mom ma'am.
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Ses05F_impro05_M052
Okay, just fill out these three forms, and um- you'll- we'll have that sent to you within the next three weeks and, of course, we'll definitely keep an eye out for your bag.
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Ses05F_impro06_M010
Is he an actor too, or-?
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Ses05F_impro06_M012
Was he very close to his family?
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Ses05F_impro06_M017
Is there a funeral planned? or-
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Ses05F_impro06_M018
Cool, Well, If you want me to go with you, I will.
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Ses05F_impro06_M021
yeah.
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Ses05F_impro06_M022
Do you know what, it's going to pass,eventually, I mean it'll never pass, it'll always be there, and you'll always remember and everything like that, but you know. It'll get easier I guess.
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Ses05F_impro06_M023
That's the best way to put it.
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Ses05F_impro06_M024
Absolutely.
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Ses05F_impro06_M025
Do you know what, if it was me that died, I'd really want you to be crying and being really upset too any way. So, I think you should definitely do this, because it's trying what it's supposed to be.
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Ses05F_impro07_F007
Well, I don't want to, I don't want to live with my mom.
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Ses05F_impro08_F000
Hi, sir. How can I help you?
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Ses05F_impro08_F001
Okay.
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Ses05F_impro08_F002
[LAUGHTER] All right. I'm sorry, sir that you've been having a hard time.
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Ses05F_impro08_F003
I kwon, it is ridiculous
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Ses05F_impro08_F004
yeah, I understand.
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Ses05F_impro08_F005
Uh- when's when's-
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Ses05F_impro08_F007
If yeah, well if you just slow down we'll um, we'll definitely have your problem solved and after we have your problem solved, then I can transfer you to a manager, someone who can you know, you can voice your complaint to, who will be able to something about it.
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Ses05F_impro08_F008
Okay, so where?, okay, all right, so where did you uh- locate your your bill?
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Ses05F_impro08_F009
In the mail?
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Ses05F_impro08_F010
So is it, is- is it at all possible that maybe this statement is just old and that the transaction hadn't been processed yet?
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Ses05F_impro08_F011
Okay.
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Ses05F_impro08_F012
Okay.
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Ses05F_impro08_F014
Okay so, I'll just look it up and you know see what's going on, maybe we can...
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Ses05F_impro08_F015
if I call it up on the screen.
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Ses05F_impro08_F017
Okay, I do see that on here, and it says that um, it had some trouble clearing for some reason. And I think that was the problem on our end. So um-
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Ses05F_impro08_F018
Well you know sometimes-- just with online transactions, things happens. so um-
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Ses05F_impro08_F019
Yeah, we- Somebody went in and- and cleared the problem and it looks like you're all paid.
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Ses05F_impro08_F020
You do the direct the direct it um- it's taking right out of your bank account, correct?
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Ses05F_impro08_F021
Yeah so- That --that did go through.
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Ses05F_impro08_F022
Um- I can try to do that for you, certainly.
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Ses05F_impro08_F023
Right, right, and since--yeah, since it was just a computer glitch, then that's that should be cleared up as well. So I'm going to go ahead and try and put that into the computer. And if for some reason you notice on your statement in a few days that you've been charged and an overdue fee, then you should just call back and we'll have that.
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Ses05F_impro08_F024
Well I'll give you my direct line and my number so you can- you can get directly to me.
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Ses05F_impro08_F025
yeah.
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Ses05F_impro08_F026
No problem.
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Ses05F_impro08_F027
ahh one eight hundred three two three
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Ses05F_impro08_F029
You're welcome
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Ses05F_impro08_F030
I'm sorry that it was an inconvenience.
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Ses05F_impro08_F032
Have a good day.
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Ses05F_impro08_F033
bye bye
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Ses05F_impro08_M013
Okay, great, go ahead.
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