tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 β | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 β | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 β | user_timezone stringlengths 3 27 β |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,140,221,994,250,240 | negative | 0.7179 | Lost Luggage | 0.7179 | US Airways | null | BigDavew2k | null | 0 | @USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend | null | 2015-02-18 12:09:19 -0800 | null | null |
568,139,693,574,848,500 | negative | 1 | Customer Service Issue | 0.6989 | US Airways | null | BigDavew2k | null | 0 | @USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service | null | 2015-02-18 12:07:13 -0800 | null | null |
568,139,479,237,525,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | BigDavew2k | null | 0 | @USAirways only to come home a day Late Flight to find out you guys have lost my luggage | null | 2015-02-18 12:06:22 -0800 | null | null |
568,139,253,194,068,000 | negative | 1 | Customer Service Issue | 0.6596 | US Airways | null | Kurt_Wirth | null | 0 | @USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off. | null | 2015-02-18 12:05:28 -0800 | ΓT: 43.182918,-77.651224 | Eastern Time (US & Canada) |
568,139,144,515,313,660 | negative | 0.6344 | Cancelled Flight | 0.3333 | US Airways | null | BigDavew2k | null | 0 | @USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport | null | 2015-02-18 12:05:02 -0800 | null | null |
568,138,996,112,445,440 | negative | 1 | Can't Tell | 0.6424 | US Airways | null | BigDavew2k | null | 0 | @USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do? | null | 2015-02-18 12:04:26 -0800 | null | null |
568,138,663,864,852,500 | negative | 1 | Cancelled Flight | 0.6456 | US Airways | null | BigDavew2k | null | 0 | @USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher | null | 2015-02-18 12:03:07 -0800 | null | null |
568,138,172,133,183,500 | negative | 1 | Late Flight | 1 | US Airways | null | MsAmanRm103 | null | 0 | @USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer. | null | 2015-02-18 12:01:10 -0800 | Detroit, MI | null |
568,137,336,095,170,560 | negative | 0.6482 | Lost Luggage | 0.3241 | US Airways | null | garyatsga | null | 0 | @USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges | null | 2015-02-18 11:57:51 -0800 | Dallas, TX | Central Time (US & Canada) |
568,136,286,109,888,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting. | null | 2015-02-18 11:53:40 -0800 | null | Eastern Time (US & Canada) |
568,135,839,814,807,550 | negative | 1 | Can't Tell | 0.66 | US Airways | null | raisethebarn | null | 0 | @USAirways that wasnβt my Q but thanks. Wondering why youβre the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0 | null | 2015-02-18 11:51:54 -0800 | Franklin, TN | Central Time (US & Canada) |
568,135,421,445,546,000 | negative | 1 | Customer Service Issue | 0.6759 | US Airways | null | thesherylralph | null | 0 | @USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why | null | 2015-02-18 11:50:14 -0800 | Right where I should be! | Pacific Time (US & Canada) |
568,135,319,876,468,740 | negative | 1 | Late Flight | 1 | US Airways | null | MsAmanRm103 | null | 0 | Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma | null | 2015-02-18 11:49:50 -0800 | Detroit, MI | null |
568,134,930,137,550,850 | negative | 1 | longlines | 0.3367 | US Airways | null | navydocdro | null | 0 | @USAirways 40 minutes to put my TSA number in⦠40 mins⦠and stop holding people hostage with requiring a dividends miles acct. @tsa | null | 2015-02-18 11:48:17 -0800 | okinawa, japan | null |
568,134,534,857,764,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks | null | 2015-02-18 11:46:43 -0800 | null | null |
568,134,273,628,155,900 | negative | 1 | Customer Service Issue | 0.6827 | US Airways | null | Twinscream1 | null | 0 | @USAirways really, so what does that mean??? #usairwayssucks | null | 2015-02-18 11:45:40 -0800 | null | null |
568,134,058,242,400,260 | positive | 0.63 | null | null | US Airways | null | MaxImumZero386 | null | 0 | @USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing | null | 2015-02-18 11:44:49 -0800 | Planet Earth | null |
568,133,754,142,793,700 | negative | 1 | Late Flight | 1 | US Airways | null | willary | null | 0 | @USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain | null | 2015-02-18 11:43:37 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
568,132,101,729,443,840 | negative | 1 | Customer Service Issue | 1 | US Airways | null | annatrubin | null | 0 | @USAirways the only way to assist, is to actually answer the phone. | null | 2015-02-18 11:37:03 -0800 | null | Eastern Time (US & Canada) |
568,129,940,371,214,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | navydocdro | null | 0 | @USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold? | null | 2015-02-18 11:28:27 -0800 | okinawa, japan | null |
568,128,904,260,685,800 | negative | 1 | Customer Service Issue | 0.6482 | US Airways | null | navydocdro | null | 0 | @usairways would it kill you to let me put my tsaprecheck number on my reservation? | null | 2015-02-18 11:24:20 -0800 | okinawa, japan | null |
568,128,753,223,794,700 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | navydocdro | null | 0 | @usairways would it kill you to not let 3,000 miles expire | null | 2015-02-18 11:23:44 -0800 | okinawa, japan | null |
568,128,665,801,900,000 | negative | 1 | Late Flight | 0.6111 | US Airways | null | navydocdro | null | 0 | @usairways would it kill you to let me know how many minutes I might be on hold? | null | 2015-02-18 11:23:23 -0800 | okinawa, japan | null |
568,128,399,035,772,900 | negative | 1 | Lost Luggage | 0.3715 | US Airways | null | BionicSocialite | null | 0 | @USAirways a $100 @Samsonite - totaled. Not happy. Not at all. | null | 2015-02-18 11:22:20 -0800 | Fort Wayne, IN | Indiana (East) |
568,127,477,555,441,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck | null | 2015-02-18 11:18:40 -0800 | null | null |
568,126,621,611,372,540 | negative | 1 | Flight Attendant Complaints | 0.6867 | US Airways | null | mscaitw | null | 0 | @USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened" | null | 2015-02-18 11:15:16 -0800 | null | Eastern Time (US & Canada) |
568,124,226,135,130,100 | positive | 0.6556 | null | null | US Airways | null | AndrwM | null | 0 | .@USAirways thanks! | null | 2015-02-18 11:05:45 -0800 | Greenville, SC | Eastern Time (US & Canada) |
568,123,193,577,177,100 | negative | 1 | Can't Tell | 0.6623 | US Airways | null | Twinscream1 | null | 0 | @USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks | null | 2015-02-18 11:01:39 -0800 | null | null |
568,123,010,638,483,460 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks | null | 2015-02-18 11:00:55 -0800 | null | null |
568,121,535,233,458,200 | positive | 1 | null | null | US Airways | null | CaraModisett | null | 0 | @USAirways she also appreciated having her very own hashtag! :) #lucycat | null | 2015-02-18 10:55:03 -0800 | Memphis, Tennessee | Central Time (US & Canada) |
568,119,831,519,739,900 | negative | 1 | Late Flight | 1 | US Airways | null | travelersally | null | 0 | @scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...) | null | 2015-02-18 10:48:17 -0800 | Atlanta | Eastern Time (US & Canada) |
568,118,361,701,265,400 | negative | 1 | Lost Luggage | 0.3478 | US Airways | null | The_Big_Guy27 | null | 0 | @USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!! | null | 2015-02-18 10:42:27 -0800 | US | Eastern Time (US & Canada) |
568,117,268,254,568,450 | neutral | 0.6516 | null | null | US Airways | null | natedunn | null | 0 | @USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets? | null | 2015-02-18 10:38:06 -0800 | Phoenix, AZ | Pacific Time (US & Canada) |
568,116,895,305,617,400 | negative | 0.6511 | Lost Luggage | 0.6511 | US Airways | null | seungminkim | null | 0 | @USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase. | null | 2015-02-18 10:36:37 -0800 | Washington, D.C. | Quito |
568,116,768,868,159,500 | negative | 0.6816 | Flight Booking Problems | 0.352 | US Airways | null | LayneHillesland | null | 0 | @USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again? | null | 2015-02-18 10:36:07 -0800 | null | null |
568,116,602,186,502,140 | negative | 0.6576 | Flight Booking Problems | 0.6576 | US Airways | null | alvarez16 | null | 0 | @USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone? | null | 2015-02-18 10:35:27 -0800 | USA | Eastern Time (US & Canada) |
568,116,534,855,503,900 | positive | 1 | null | null | US Airways | null | Logunov_Daniil | null | 0 | @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)πππβοΈβοΈβοΈπππ | null | 2015-02-18 10:35:11 -0800 | Russia, Π ΠΎΡΡΠΈΡ | Abu Dhabi |
568,115,611,814,858,750 | negative | 0.6698 | Flight Attendant Complaints | 0.3503 | US Airways | null | MusJew2daRescue | null | 0 | @USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible | null | 2015-02-18 10:31:31 -0800 | Earth | null |
568,114,056,034,324,500 | negative | 1 | Customer Service Issue | 0.347 | US Airways | null | LayneHillesland | null | 0 | @USAirways that's ok, just know that I'll most likely never book with you again | null | 2015-02-18 10:25:20 -0800 | null | null |
568,113,981,866,446,850 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck | null | 2015-02-18 10:25:02 -0800 | null | null |
568,113,601,480,757,250 | negative | 1 | Late Flight | 1 | US Airways | null | MusJew2daRescue | null | 0 | @USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food! | null | 2015-02-18 10:23:32 -0800 | Earth | null |
568,112,409,841,238,000 | negative | 0.6677 | Customer Service Issue | 0.3345 | US Airways | null | cheerldrguy | null | 0 | @usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks. | null | 2015-02-18 10:18:48 -0800 | Palm Springs, CA | Pacific Time (US & Canada) |
568,112,232,208,293,900 | negative | 1 | Bad Flight | 0.3684 | US Airways | null | MusJew2daRescue | null | 0 | @USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process? | null | 2015-02-18 10:18:05 -0800 | Earth | null |
568,112,076,549,451,800 | negative | 1 | Customer Service Issue | 0.6608 | US Airways | null | seungminkim | null | 0 | @USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway | null | 2015-02-18 10:17:28 -0800 | Washington, D.C. | Quito |
568,111,402,084,401,150 | negative | 1 | Customer Service Issue | 0.6739 | US Airways | null | drinkie | null | 0 | @usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options | null | 2015-02-18 10:14:47 -0800 | Delaware | Eastern Time (US & Canada) |
568,111,178,708,336,640 | negative | 1 | Flight Booking Problems | 0.3813 | US Airways | null | LayneHillesland | null | 0 | @USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week | null | 2015-02-18 10:13:54 -0800 | null | null |
568,111,010,856,480,800 | negative | 1 | Can't Tell | 0.6667 | US Airways | null | AngelicaJoni1 | null | 1 | @USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through. | null | 2015-02-18 10:13:14 -0800 | NY | null |
568,110,197,966,643,200 | negative | 1 | Can't Tell | 0.6397 | US Airways | null | MusJew2daRescue | null | 0 | @USAirways
Are you an incompetent airline every day, or just days that end in 'y'? | null | 2015-02-18 10:10:00 -0800 | Earth | null |
568,108,522,313,015,300 | negative | 0.6768 | Flight Booking Problems | 0.3434 | US Airways | null | LayneHillesland | null | 0 | @USAirways There isn't a ticket number...the transaction is still pending. | null | 2015-02-18 10:03:21 -0800 | null | null |
568,107,310,117,212,160 | negative | 0.6519 | Can't Tell | 0.3311 | US Airways | null | MaxImumZero386 | null | 0 | @USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us... | null | 2015-02-18 09:58:32 -0800 | Planet Earth | null |
568,106,916,897,034,240 | negative | 1 | Late Flight | 0.6773 | US Airways | null | scm1133 | null | 0 | @USAirways not patient - originally 11:51 and now 4:41. | null | 2015-02-18 09:56:58 -0800 | null | London |
568,106,783,241,211,900 | negative | 0.6489 | Customer Service Issue | 0.3511 | US Airways | null | MoamarMoMoney | null | 0 | @USAirways your agent did not say | [41.15955496, -81.39767448] | 2015-02-18 09:56:26 -0800 | null | Eastern Time (US & Canada) |
568,106,054,283,882,500 | negative | 0.6737 | Lost Luggage | 0.6737 | US Airways | null | EMonzon14 | null | 0 | @USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho | null | 2015-02-18 09:53:32 -0800 | null | null |
568,105,570,215,055,360 | negative | 1 | Bad Flight | 0.3684 | US Airways | null | Carlito_Sway | null | 0 | @USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy? | null | 2015-02-18 09:51:37 -0800 | Miami,Fl | Central Time (US & Canada) |
568,105,051,622,756,350 | negative | 0.6739 | Customer Service Issue | 0.6739 | US Airways | null | MoamarMoMoney | null | 0 | @USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request | [41.16013713, -81.39768211] | 2015-02-18 09:49:33 -0800 | null | Eastern Time (US & Canada) |
568,104,985,935,753,200 | negative | 0.634 | Customer Service Issue | 0.634 | US Airways | null | cheerldrguy | null | 0 | @USAirways must be nice to take your customer service phone off the hook! #fendforyourself | null | 2015-02-18 09:49:18 -0800 | Palm Springs, CA | Pacific Time (US & Canada) |
568,104,744,025,268,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | seungminkim | null | 0 | @USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information. | null | 2015-02-18 09:48:20 -0800 | Washington, D.C. | Quito |
568,104,590,387,884,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | LayneHillesland | null | 0 | @USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up | null | 2015-02-18 09:47:43 -0800 | null | null |
568,103,967,185,444,860 | positive | 0.6871 | null | 0 | US Airways | null | MoamarMoMoney | null | 0 | @USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V. | [41.16012493, -81.39760735] | 2015-02-18 09:45:15 -0800 | null | Eastern Time (US & Canada) |
568,102,228,587,884,540 | negative | 1 | Late Flight | 0.6585 | US Airways | null | Carlito_Sway | null | 0 | @USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs | null | 2015-02-18 09:38:20 -0800 | Miami,Fl | Central Time (US & Canada) |
568,100,935,769,006,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | amfnyc | null | 0 | @USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting | null | 2015-02-18 09:33:12 -0800 | null | Eastern Time (US & Canada) |
568,100,712,309,256,200 | positive | 0.6678 | null | 0 | US Airways | null | claytonconway | null | 0 | @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G | null | 2015-02-18 09:32:19 -0800 | Seattle | null |
568,100,371,794,665,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is. | null | 2015-02-18 09:30:58 -0800 | null | Eastern Time (US & Canada) |
568,095,863,731,433,500 | positive | 1 | null | null | US Airways | null | CateItaliano | null | 0 | @USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now! | null | 2015-02-18 09:13:03 -0800 | Wonderland | Central Time (US & Canada) |
568,094,172,508,336,100 | positive | 1 | null | null | US Airways | null | kimlipp | null | 0 | @USAirways Thank you!!! On our way to get her bag now - thanks to having that number π | null | 2015-02-18 09:06:20 -0800 | Fernandina Beach, FL | Eastern Time (US & Canada) |
568,089,253,424,594,940 | neutral | 0.6847 | null | 0 | US Airways | null | NChanelJoy | null | 0 | @USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ? | null | 2015-02-18 08:46:47 -0800 | null | Eastern Time (US & Canada) |
568,088,650,430,468,100 | negative | 1 | longlines | 0.3609 | US Airways | null | NChanelJoy | null | 1 | @USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2. | null | 2015-02-18 08:44:23 -0800 | null | Eastern Time (US & Canada) |
568,088,090,620,919,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NChanelJoy | null | 1 | Spend 1 HOUR on hold with @USAirways . | null | 2015-02-18 08:42:10 -0800 | null | Eastern Time (US & Canada) |
568,087,789,004,300,300 | negative | 1 | Late Flight | 1 | US Airways | null | NChanelJoy | null | 1 | @USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection? | null | 2015-02-18 08:40:58 -0800 | null | Eastern Time (US & Canada) |
568,087,284,483,928,060 | negative | 1 | Damaged Luggage | 1 | US Airways | null | RAEtnyre | null | 0 | @USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove | null | 2015-02-18 08:38:57 -0800 | null | Arizona |
568,084,495,078,785,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | djxsv | null | 0 | @USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD | null | 2015-02-18 08:27:52 -0800 | Charlottesville, VA. | Eastern Time (US & Canada) |
568,084,209,656,573,950 | neutral | 1 | null | null | US Airways | null | NChanelJoy | null | 1 | @usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL. | null | 2015-02-18 08:26:44 -0800 | null | Eastern Time (US & Canada) |
568,083,251,866,152,960 | negative | 1 | Late Flight | 0.617 | US Airways | null | JessBenge | null | 0 | @USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance! | [30.44405028, -84.23614305] | 2015-02-18 08:22:56 -0800 | null | null |
568,083,224,146,149,400 | negative | 1 | Customer Service Issue | 0.6963 | US Airways | null | amfnyc | null | 0 | @USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do?? | null | 2015-02-18 08:22:49 -0800 | null | Eastern Time (US & Canada) |
568,081,558,625,759,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | djxsv | null | 0 | @USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed. | null | 2015-02-18 08:16:12 -0800 | Charlottesville, VA. | Eastern Time (US & Canada) |
568,081,401,053,974,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | _JoeChuck | null | 0 | @USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had | null | 2015-02-18 08:15:35 -0800 | CT to Queens | Eastern Time (US & Canada) |
568,080,349,286,301,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | amfnyc | null | 0 | @USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help! | null | 2015-02-18 08:11:24 -0800 | null | Eastern Time (US & Canada) |
568,080,078,875,324,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | suzanneboles | null | 0 | @USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies. | null | 2015-02-18 08:10:19 -0800 | London, ON' | Eastern Time (US & Canada) |
568,079,676,612,087,800 | negative | 0.6806 | Customer Service Issue | 0.6806 | US Airways | null | JessBenge | null | 0 | @USAirways where's my apology? | [30.44414315, -84.23627649] | 2015-02-18 08:08:43 -0800 | null | null |
568,079,633,998,086,140 | negative | 1 | Customer Service Issue | 1 | US Airways | null | suzanneboles | null | 0 | @USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg. | null | 2015-02-18 08:08:33 -0800 | London, ON' | Eastern Time (US & Canada) |
568,079,446,592,385,000 | negative | 1 | Cancelled Flight | 0.6717 | US Airways | null | Barrkari | null | 0 | @USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help? | null | 2015-02-18 08:07:49 -0800 | null | null |
568,079,024,943,194,100 | negative | 0.6652 | Can't Tell | 0.3456 | US Airways | null | mark7579 | null | 0 | @USAirways new tag line "but we got you there alive!" | null | 2015-02-18 08:06:08 -0800 | Richmond, Virginia | Lima |
568,078,627,687,890,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | _JoeChuck | null | 0 | @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? | null | 2015-02-18 08:04:33 -0800 | CT to Queens | Eastern Time (US & Canada) |
568,077,746,481,586,200 | neutral | 0.6845 | null | 0 | US Airways | null | SeanOB19 | null | 0 | @USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic | null | 2015-02-18 08:01:03 -0800 | null | Central Time (US & Canada) |
568,077,686,507,229,200 | neutral | 0.6765 | null | 0 | US Airways | null | asherhuey | null | 0 | @USAirways just realized my @AmericanAir advantage number wasn't used for my flight. How do I get my ff miles? | null | 2015-02-18 08:00:49 -0800 | Washington, DC | null |
568,077,470,085,341,200 | negative | 1 | Can't Tell | 1 | US Airways | null | mark7579 | null | 0 | @USAirways Does your company see passengers as customers or just $$$? | null | 2015-02-18 07:59:57 -0800 | Richmond, Virginia | Lima |
568,077,090,656,002,050 | negative | 0.7102 | Customer Service Issue | 0.7102 | US Airways | null | KillDaWabbit2 | null | 0 | @USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight. | null | 2015-02-18 07:58:27 -0800 | null | null |
568,076,483,664,568,300 | negative | 1 | Late Flight | 1 | US Airways | null | Als_TopTeeth | null | 0 | @USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke | null | 2015-02-18 07:56:02 -0800 | null | null |
568,075,934,609,346,560 | negative | 0.6819 | Lost Luggage | 0.6819 | US Airways | null | kimlipp | null | 0 | @USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah? | null | 2015-02-18 07:53:51 -0800 | Fernandina Beach, FL | Eastern Time (US & Canada) |
568,075,902,493,593,600 | negative | 0.6536 | Lost Luggage | 0.6536 | US Airways | null | tannapistolis | null | 0 | @USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in. | null | 2015-02-18 07:53:44 -0800 | null | Eastern Time (US & Canada) |
568,074,163,270,905,860 | positive | 0.6505 | null | null | US Airways | null | aparisbonvoyage | null | 0 | @USAirways Thank you, busy times. | null | 2015-02-18 07:46:49 -0800 | null | null |
568,073,860,911,927,300 | negative | 1 | Late Flight | 1 | US Airways | null | michellishelli | null | 0 | @USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed | null | 2015-02-18 07:45:37 -0800 | London | null |
568,073,698,877,554,700 | negative | 1 | Late Flight | 1 | US Airways | null | TabersAmerica | null | 0 | @USAirways @AmericanAir 90 min delay thanks to "maintenance issues". Thanks for wasting a day. | null | 2015-02-18 07:44:58 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
568,073,191,068,794,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | istackfranklins | null | 0 | @USAirways
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ‡ http://t.co/Q5SB0DaVuy | null | 2015-02-18 07:42:57 -0800 | null | null |
568,072,770,103,308,300 | positive | 0.6554 | null | null | US Airways | null | Shrubbette | null | 0 | @USAirways thanks :) | null | 2015-02-18 07:41:17 -0800 | Melbourne, Australia | Adelaide |
568,070,522,908,442,600 | negative | 1 | Customer Service Issue | 0.6583 | US Airways | null | lisascott09 | null | 0 | @USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways | null | 2015-02-18 07:32:21 -0800 | null | Central Time (US & Canada) |
568,070,439,945,306,100 | neutral | 1 | null | null | US Airways | null | Shrubbette | null | 0 | @USAirways through, can you confirm that I haven't been charged? | null | 2015-02-18 07:32:01 -0800 | Melbourne, Australia | Adelaide |
568,070,386,627,305,500 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | Shrubbette | null | 0 | @USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go | null | 2015-02-18 07:31:49 -0800 | Melbourne, Australia | Adelaide |
568,069,549,591,035,900 | positive | 1 | null | null | US Airways | null | Logunov_Daniil | null | 0 | @USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!ππππππππππππππππππ | null | 2015-02-18 07:28:29 -0800 | Russia, Π ΠΎΡΡΠΈΡ | Abu Dhabi |
568,069,363,280,035,840 | negative | 1 | Customer Service Issue | 0.6747 | US Airways | null | KillDaWabbit2 | null | 0 | @USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time. | null | 2015-02-18 07:27:45 -0800 | null | null |
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