tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,304,544,128,815,100 | negative | 1 | Late Flight | 0.6997 | American | null | ImBillNichols | null | 0 | @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing | null | 2015-02-24 11:29:33 -0800 | null | Quito |
570,303,889,754,488,800 | negative | 1 | Flight Booking Problems | 0.6694 | American | null | coquichick | null | 0 | @AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? | null | 2015-02-24 11:26:57 -0800 | Puerto Rico | Atlantic Time (Canada) |
570,303,383,782,989,800 | neutral | 1 | null | null | American | null | trentgillaspie | null | 0 | .@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/. | null | 2015-02-24 11:24:57 -0800 | Austin, but often Denver | Mountain Time (US & Canada) |
570,302,358,242,115,600 | positive | 0.7047 | null | null | American | null | JohnMHaaland | null | 0 | @AmericanAir thanks | null | 2015-02-24 11:20:52 -0800 | New York Tri-State | Eastern Time (US & Canada) |
570,302,060,035,498,000 | negative | 1 | Bad Flight | 0.3447 | American | null | PBSamson | null | 0 | @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating | null | 2015-02-24 11:19:41 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,301,929,580,048,400 | neutral | 1 | null | null | American | null | FinEdChat | null | 0 | @AmericanAir I did | null | 2015-02-24 11:19:10 -0800 | Cincinnati, Ohio | Atlantic Time (Canada) |
570,301,488,192,458,750 | negative | 0.6703 | Customer Service Issue | 0.6703 | American | null | skgiffard | null | 0 | .@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. | null | 2015-02-24 11:17:25 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,301,395,141,836,800 | negative | 1 | Late Flight | 1 | American | null | JoBarredaV | null | 1 | @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr | null | 2015-02-24 11:17:02 -0800 | Mexico City | Central Time (US & Canada) |
570,300,915,418,320,900 | negative | 1 | Cancelled Flight | 1 | American | null | LancasterPattie | null | 0 | @AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous. | null | 2015-02-24 11:15:08 -0800 | null | null |
570,300,355,843,661,800 | positive | 0.6712 | null | null | American | null | dcathomedad | null | 0 | @AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership? | null | 2015-02-24 11:12:55 -0800 | DC to STL | null |
570,300,262,302,289,900 | neutral | 0.6544 | null | null | American | null | pokecrastinator | null | 0 | @AmericanAir Thank you, you too! | null | 2015-02-24 11:12:32 -0800 | United States | Mountain Time (US & Canada) |
570,300,177,367,633,900 | neutral | 0.6911 | null | null | American | null | Qwhocooks | null | 0 | @AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6 | null | 2015-02-24 11:12:12 -0800 | Chicago | Eastern Time (US & Canada) |
570,299,824,760,860,700 | positive | 0.6666 | null | null | American | null | COVRTER | null | 0 | @AmericanAir Great, thanks. Followed. | [37.78618135, -122.45742542] | 2015-02-24 11:10:48 -0800 | SF, CA | Central Time (US & Canada) |
570,299,252,141,903,900 | positive | 1 | null | null | American | null | Mtts28 | null | 0 | @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! | null | 2015-02-24 11:08:32 -0800 | Virginia | Eastern Time (US & Canada) |
570,298,770,136,674,300 | negative | 1 | Customer Service Issue | 1 | American | null | law_econ | null | 0 | @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. | null | 2015-02-24 11:06:37 -0800 | Newport Beach, CA | Central Time (US & Canada) |
570,298,744,723,415,040 | positive | 0.6639 | null | null | American | null | SusieBarre | null | 0 | @AmericanAir got another flight. Thanks you | null | 2015-02-24 11:06:31 -0800 | null | null |
570,298,679,250,305,000 | neutral | 0.6632 | null | null | American | null | chrissieward71 | null | 0 | @AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP | null | 2015-02-24 11:06:15 -0800 | oklahoma | null |
570,298,644,475,346,940 | negative | 1 | Customer Service Issue | 1 | American | null | denismishin | null | 0 | @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR? | null | 2015-02-24 11:06:07 -0800 | Bellevue, WA | Eastern Time (US & Canada) |
570,298,371,140,939,800 | negative | 1 | Late Flight | 1 | American | null | djjohnpayne | null | 0 | @AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah. | [0.0, 0.0] | 2015-02-24 11:05:01 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,298,285,350,629,400 | positive | 0.7012 | null | 0 | American | null | ThisIsKari | null | 0 | @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃 | null | 2015-02-24 11:04:41 -0800 | Dallas, TX | Central Time (US & Canada) |
570,298,117,544,906,750 | negative | 1 | Late Flight | 1 | American | null | ELLLORRAC | null | 0 | @AmericanAir still waiting for a flight... I should get my money back | null | 2015-02-24 11:04:01 -0800 | null | Central Time (US & Canada) |
570,297,548,726,005,760 | negative | 1 | Cancelled Flight | 0.6421 | American | null | jkordyback | null | 0 | @AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble. | null | 2015-02-24 11:01:45 -0800 | North Saanich, BC | Pacific Time (US & Canada) |
570,297,479,029,252,100 | negative | 1 | Customer Service Issue | 0.378 | American | null | Andrew_Wasila | null | 0 | “@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA | null | 2015-02-24 11:01:29 -0800 | null | Quito |
570,297,414,848,000,000 | neutral | 1 | null | null | American | null | penyu1818 | null | 0 | @AmericanAir Hi, can you please ticket my award ticket? The status is "On Request" now. Thanks. | null | 2015-02-24 11:01:13 -0800 | null | null |
570,297,070,998,974,460 | positive | 1 | null | null | American | null | rakugojon | null | 0 | @AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. | null | 2015-02-24 10:59:51 -0800 | San Francisco | London |
570,296,996,445,204,500 | negative | 1 | Late Flight | 1 | American | null | aaronmsantos | null | 0 | @AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. | null | 2015-02-24 10:59:34 -0800 | Brooklyn, NY and all over. | Quito |
570,296,986,827,694,100 | negative | 1 | Flight Attendant Complaints | 0.6563 | American | null | lilirr | null | 0 | @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat! | null | 2015-02-24 10:59:31 -0800 | null | Mountain Time (US & Canada) |
570,296,616,688,750,600 | negative | 0.6725 | Flight Booking Problems | 0.6725 | American | null | AesaGaming | null | 0 | @AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help? | null | 2015-02-24 10:58:03 -0800 | null | null |
570,296,572,375,900,160 | positive | 0.6628 | null | null | American | null | TheVirtualJosh | null | 0 | @AmericanAir yes yes yes,so glad to be headed home! | null | 2015-02-24 10:57:53 -0800 | null | null |
570,295,981,985,681,400 | negative | 0.6507 | Bad Flight | 0.3493 | American | null | ferraro__rocher | null | 0 | @AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now | null | 2015-02-24 10:55:32 -0800 | Plano, TX | Mountain Time (US & Canada) |
570,295,901,555,699,700 | positive | 0.6882 | null | null | American | null | MeeestarCoke | null | 0 | @AmericanAir thanks!! | null | 2015-02-24 10:55:13 -0800 | BK | null |
570,295,745,921,880,060 | positive | 0.6529 | null | null | American | null | THE_amandajean | null | 0 | @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx | null | 2015-02-24 10:54:36 -0800 | the one and only TEXAS!!!! | Mountain Time (US & Canada) |
570,295,576,446,808,060 | negative | 1 | Customer Service Issue | 1 | American | null | HollyKinnamon | null | 0 | @AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped | null | 2015-02-24 10:53:55 -0800 | Washington, DC | Quito |
570,295,174,385,016,800 | negative | 1 | Flight Booking Problems | 0.6368 | American | null | barbararwill | null | 0 | @AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc... | null | 2015-02-24 10:52:19 -0800 | Mexico City | null |
570,293,494,444,634,100 | neutral | 1 | null | null | American | null | idk_but_youtube | null | 0 | @AmericanAir did you know that suicide is the second leading cause of death among teens 10-24? | null | 2015-02-24 10:45:39 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,292,715,444,965,400 | negative | 1 | Bad Flight | 0.6397 | American | null | alicizzle | null | 0 | @AmericanAir narrowly made standby...lots of snags this trip! | null | 2015-02-24 10:42:33 -0800 | MiniApple(s) | null |
570,292,403,309,035,500 | neutral | 1 | null | null | American | null | pbpinftworth | null | 0 | @AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus) | [32.82813261, -97.25115941] | 2015-02-24 10:41:19 -0800 | DFW, TX | Central Time (US & Canada) |
570,291,431,195,205,600 | negative | 1 | Late Flight | 0.6559 | American | null | JesicaLSantos | null | 0 | @AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal. | null | 2015-02-24 10:37:27 -0800 | NY (Globetrotter.ExBonaerense) | null |
570,291,157,340,704,800 | positive | 1 | null | null | American | null | mpresdenver | null | 0 | @AmericanAir thanks so much! | null | 2015-02-24 10:36:22 -0800 | Denver, Colorado | Mountain Time (US & Canada) |
570,290,552,169,734,140 | positive | 0.6752 | null | 0 | American | null | saianel | null | 0 | @AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same | null | 2015-02-24 10:33:57 -0800 | Texas | Mountain Time (US & Canada) |
570,290,337,169,739,800 | negative | 0.6772 | Cancelled Flight | 0.3829 | American | null | SusieBarre | null | 0 | @AmericanAir I need a flight out tonight. Isn't there anything else? | null | 2015-02-24 10:33:06 -0800 | null | null |
570,290,334,158,225,400 | positive | 1 | null | null | American | null | oobunillaoo | null | 0 | @AmericanAir thank you for the confirmation. | null | 2015-02-24 10:33:05 -0800 | usa::fr::uk | London |
570,290,220,589,027,300 | negative | 0.6806 | Can't Tell | 0.6806 | American | null | PBSamson | null | 0 | @AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback | null | 2015-02-24 10:32:38 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,290,034,009,636,860 | neutral | 0.6775 | null | 0 | American | null | waynebevan | null | 0 | @AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement | null | 2015-02-24 10:31:54 -0800 | null | Alaska |
570,289,085,354,541,060 | negative | 1 | Lost Luggage | 1 | American | null | brownsrock | null | 0 | @AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. | null | 2015-02-24 10:28:08 -0800 | Bangkok, Thailand | Bangkok |
570,288,809,532,891,140 | negative | 1 | Customer Service Issue | 1 | American | null | jkordyback | null | 0 | @AmericanAir “Inconvenient” is such a convenient word. | null | 2015-02-24 10:27:02 -0800 | North Saanich, BC | Pacific Time (US & Canada) |
570,288,282,413,633,540 | negative | 1 | Lost Luggage | 0.6593 | American | null | jacquelinewins6 | null | 0 | @AmericanAir
Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag. | null | 2015-02-24 10:24:56 -0800 | null | null |
570,288,167,242,375,200 | negative | 1 | Late Flight | 1 | American | null | aaronmsantos | null | 0 | @AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful | null | 2015-02-24 10:24:29 -0800 | Brooklyn, NY and all over. | Quito |
570,287,747,643,998,200 | negative | 1 | Lost Luggage | 1 | American | null | jacquelinewins6 | null | 0 | @AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this. | null | 2015-02-24 10:22:49 -0800 | null | null |
570,287,638,084,763,650 | negative | 1 | Late Flight | 0.6585 | American | null | THE_amandajean | null | 0 | @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed | null | 2015-02-24 10:22:23 -0800 | the one and only TEXAS!!!! | Mountain Time (US & Canada) |
570,287,271,234,175,000 | neutral | 1 | null | null | American | null | IoanGil | null | 0 | @AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW | null | 2015-02-24 10:20:55 -0800 | null | London |
570,286,841,737,318,400 | negative | 1 | Cancelled Flight | 0.6304 | American | null | djjohnpayne | null | 0 | @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm | [0.0, 0.0] | 2015-02-24 10:19:13 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,284,862,122,233,860 | positive | 1 | null | null | American | null | pokecrastinator | null | 0 | @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. | null | 2015-02-24 10:11:21 -0800 | United States | Mountain Time (US & Canada) |
570,284,660,510,433,300 | neutral | 0.6503 | null | 0 | American | null | sammy575 | null | 0 | @AmericanAir what's the status of flight 1357 out of sju? | null | 2015-02-24 10:10:33 -0800 | New York | Eastern Time (US & Canada) |
570,284,482,588,246,000 | neutral | 0.6593 | null | 0 | American | null | mmanny | null | 0 | @AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't. | [0.0, 0.0] | 2015-02-24 10:09:50 -0800 | NYC | Eastern Time (US & Canada) |
570,284,308,210,032,640 | negative | 1 | Bad Flight | 0.379 | American | null | BartonDVM | null | 0 | @AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican | null | 2015-02-24 10:09:09 -0800 | Arkansas | Central Time (US & Canada) |
570,284,054,605,639,700 | negative | 1 | Customer Service Issue | 0.6341 | American | null | chagaga2013 | null | 0 | @AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir | [40.69017276, -73.91646118] | 2015-02-24 10:08:08 -0800 | new york city | Central Time (US & Canada) |
570,283,851,018,317,800 | negative | 1 | Cancelled Flight | 1 | American | null | chagaga2013 | null | 0 | @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take | [40.68994668, -73.91637642] | 2015-02-24 10:07:20 -0800 | new york city | Central Time (US & Canada) |
570,283,544,125,288,450 | negative | 1 | Cancelled Flight | 1 | American | null | chagaga2013 | null | 0 | @AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them | [40.69002464, -73.91638072] | 2015-02-24 10:06:06 -0800 | new york city | Central Time (US & Canada) |
570,283,309,093,113,860 | neutral | 1 | null | null | American | null | pbpinftworth | null | 0 | @americanair Yes to the iOS. I'm running iOS 8.1.3 | null | 2015-02-24 10:05:10 -0800 | DFW, TX | Central Time (US & Canada) |
570,283,254,743,506,940 | negative | 1 | Late Flight | 0.6762 | American | null | chagaga2013 | null | 0 | @AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed | [40.68996177, -73.91640136] | 2015-02-24 10:04:57 -0800 | new york city | Central Time (US & Canada) |
570,282,555,057,909,760 | positive | 1 | null | null | American | null | alicizzle | null | 0 | @AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh. | null | 2015-02-24 10:02:11 -0800 | MiniApple(s) | null |
570,282,469,791,911,940 | neutral | 1 | null | null | American | null | mrespinosa1971 | null | 0 | @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP | null | 2015-02-24 10:01:50 -0800 | Great State of Texas | Central Time (US & Canada) |
570,281,958,556,610,560 | negative | 1 | Lost Luggage | 0.6612 | American | null | MrsPang725 | null | 0 | @AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again. | null | 2015-02-24 09:59:48 -0800 | City by the Bay | Eastern Time (US & Canada) |
570,281,854,139,572,200 | negative | 0.6712 | Can't Tell | 0.3356 | American | null | EMesaLaw | null | 0 | @AmericanAir don't worry you won't steal my money again | null | 2015-02-24 09:59:24 -0800 | Greater New England Area | Quito |
570,281,731,510,571,000 | negative | 1 | Customer Service Issue | 1 | American | null | robkoenigld | null | 0 | @AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! | null | 2015-02-24 09:58:54 -0800 | indialantic, fl | Eastern Time (US & Canada) |
570,281,470,507,352,060 | negative | 1 | Customer Service Issue | 0.6701 | American | null | chone1984 | null | 0 | @AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa | null | 2015-02-24 09:57:52 -0800 | null | Eastern Time (US & Canada) |
570,281,010,606,120,960 | negative | 1 | Customer Service Issue | 0.6523 | American | null | jacquelinewins6 | null | 0 | @AmericanAir
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA. | null | 2015-02-24 09:56:02 -0800 | null | null |
570,280,755,252,895,740 | negative | 0.6517 | Bad Flight | 0.338 | American | null | traveller5207 | null | 0 | @AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned. | null | 2015-02-24 09:55:02 -0800 | Connecticut | Quito |
570,280,641,771,790,340 | neutral | 1 | null | null | American | null | LordLasenby | null | 0 | @AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄 | null | 2015-02-24 09:54:34 -0800 | null | London |
570,280,637,946,421,250 | negative | 0.6463 | Can't Tell | 0.6463 | American | null | martinesquivel | null | 0 | @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams | null | 2015-02-24 09:54:34 -0800 | CA | Pacific Time (US & Canada) |
570,280,378,193,330,200 | negative | 1 | Cancelled Flight | 1 | American | null | courtfierce | null | 0 | @AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_- | null | 2015-02-24 09:53:32 -0800 | 513/lexingtonKY | Quito |
570,280,225,625,362,400 | negative | 0.6598 | Cancelled Flight | 0.6598 | American | null | TheVirtualJosh | null | 0 | @AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today! | null | 2015-02-24 09:52:55 -0800 | null | null |
570,279,653,337,927,700 | positive | 1 | null | null | American | null | sundialtours | null | 0 | @AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN | null | 2015-02-24 09:50:39 -0800 | Astoria, OR | Tijuana |
570,279,368,766,959,600 | neutral | 0.6739 | null | null | American | null | jjqb1 | null | 0 | @AmericanAir These birds could fly to South America for example #Argentina | null | 2015-02-24 09:49:31 -0800 | null | Buenos Aires |
570,279,220,502,511,600 | negative | 1 | Cancelled Flight | 1 | American | null | SusieBarre | null | 0 | @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight? | null | 2015-02-24 09:48:56 -0800 | null | null |
570,279,118,438,182,900 | positive | 1 | null | null | American | null | kdtate | null | 0 | @AmericanAir great, thanks! | null | 2015-02-24 09:48:31 -0800 | null | null |
570,279,036,582,109,200 | positive | 1 | null | null | American | null | hooton | null | 0 | @AmericanAir awesome. Thanks! | null | 2015-02-24 09:48:12 -0800 | Little Rock, AR | Central Time (US & Canada) |
570,278,869,133,107,200 | negative | 1 | Cancelled Flight | 1 | American | null | SusieBarre | null | 0 | @AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on? | null | 2015-02-24 09:47:32 -0800 | null | null |
570,278,803,399,798,800 | negative | 1 | Lost Luggage | 0.6701 | American | null | DBlock_Official | null | 0 | @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings | null | 2015-02-24 09:47:16 -0800 | Posted | Central Time (US & Canada) |
570,278,644,918,194,200 | negative | 1 | Late Flight | 0.6667 | American | null | JesicaLSantos | null | 0 | @AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice | null | 2015-02-24 09:46:38 -0800 | NY (Globetrotter.ExBonaerense) | null |
570,276,434,763,128,800 | negative | 1 | Flight Attendant Complaints | 1 | American | null | StefanNiemczyk | null | 0 | @AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy. | null | 2015-02-24 09:37:51 -0800 | null | Arizona |
570,276,414,567,493,600 | negative | 1 | Customer Service Issue | 0.6277 | American | null | jkordyback | null | 0 | @AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow. | null | 2015-02-24 09:37:47 -0800 | North Saanich, BC | Pacific Time (US & Canada) |
570,276,245,960,835,100 | negative | 1 | Can't Tell | 0.6733 | American | null | gu_runyu | null | 0 | @AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that? | null | 2015-02-24 09:37:06 -0800 | null | null |
570,276,196,405,125,100 | negative | 1 | Late Flight | 1 | American | null | mwecker | null | 0 | @AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff | null | 2015-02-24 09:36:55 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,275,970,046,775,300 | negative | 0.6791 | Customer Service Issue | 0.3727 | American | null | StefanNiemczyk | null | 0 | @AmericanAir I'm not sure what happened to my USAirways status when the merger took place. | null | 2015-02-24 09:36:01 -0800 | null | Arizona |
570,275,944,012,783,600 | negative | 0.361 | Customer Service Issue | 0.361 | American | null | mpresdenver | null | 0 | @AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! | null | 2015-02-24 09:35:54 -0800 | Denver, Colorado | Mountain Time (US & Canada) |
570,275,726,483,542,000 | neutral | 1 | null | null | American | null | StefanNiemczyk | null | 0 | @AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems. | null | 2015-02-24 09:35:03 -0800 | null | Arizona |
570,275,632,518,733,800 | neutral | 0.6915 | null | null | American | null | RobertDwyer | null | 0 | @AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal? | null | 2015-02-24 09:34:40 -0800 | Wellesley, MA | Eastern Time (US & Canada) |
570,275,536,406,253,600 | neutral | 1 | null | null | American | null | RobertDwyer | null | 0 | @AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level. | null | 2015-02-24 09:34:17 -0800 | Wellesley, MA | Eastern Time (US & Canada) |
570,275,450,200,711,200 | neutral | 0.6357 | null | 0 | American | null | gu_runyu | null | 0 | @AmericanAir When will the old 777-200 fly ORD-PVG get upgraded? | null | 2015-02-24 09:33:57 -0800 | null | null |
570,275,384,714,862,600 | neutral | 1 | null | null | American | null | ItsMeLockett | null | 0 | @AmericanAir I know. Just a little cold weather humor. :) | null | 2015-02-24 09:33:41 -0800 | USA | Central Time (US & Canada) |
570,275,314,036,650,000 | positive | 0.6749 | null | 0 | American | null | susqhb | null | 0 | @AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. | null | 2015-02-24 09:33:24 -0800 | Dallas via NYC via the OC | Central Time (US & Canada) |
570,275,248,052,039,700 | negative | 1 | Can't Tell | 0.67 | American | null | RobertDwyer | null | 0 | @AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification... | null | 2015-02-24 09:33:08 -0800 | Wellesley, MA | Eastern Time (US & Canada) |
570,275,010,759,102,460 | negative | 1 | Lost Luggage | 1 | American | null | paintbranch1398 | null | 0 | @AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. | null | 2015-02-24 09:32:12 -0800 | null | null |
570,274,148,364,242,940 | neutral | 0.6676 | null | null | American | null | treeguy81 | null | 0 | @AmericanAir thanks! | null | 2015-02-24 09:28:46 -0800 | Raleigh NC | Quito |
570,273,819,287,531,500 | positive | 1 | null | null | American | null | GoldensPleasure | null | 0 | @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) | null | 2015-02-24 09:27:28 -0800 | East Coast CT. | Central Time (US & Canada) |
570,273,710,210,469,900 | positive | 1 | null | null | American | null | Mtts28 | null | 0 | @AmericanAir These are some awesome photos. Thanks for sharing! 😁 | null | 2015-02-24 09:27:02 -0800 | Virginia | Eastern Time (US & Canada) |
570,272,880,556,011,500 | positive | 1 | null | null | American | null | ESPartee | null | 0 | @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier | [0.0, 0.0] | 2015-02-24 09:23:44 -0800 | alexandria, va | Eastern Time (US & Canada) |
570,272,235,639,828,500 | negative | 1 | longlines | 0.6539 | American | null | cmrqt | null | 0 | @AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in | null | 2015-02-24 09:21:10 -0800 | Everywhere | Central Time (US & Canada) |
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