tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,963,701,794,517,000 | negative | 1 | Flight Booking Problems | 0.3702 | American | null | RHFIT | null | 0 | @AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r | null | 2015-02-23 12:55:10 -0800 | null | null |
569,962,943,980,285,950 | negative | 1 | Late Flight | 0.3399 | American | null | jocelyalatorre | null | 0 | @AmericanAir we did check before going to de airport and everything was fine. #fail | null | 2015-02-23 12:52:09 -0800 | Guadalajara, México | Guadalajara |
569,962,905,493,315,600 | negative | 1 | Can't Tell | 0.6562 | American | null | RHFIT | null | 0 | @AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS | null | 2015-02-23 12:52:00 -0800 | null | null |
569,962,901,601,005,600 | neutral | 0.6579 | null | 0 | American | null | AyDiosMio | null | 0 | @AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru. | [34.02153389, -118.45231518] | 2015-02-23 12:51:59 -0800 | null | Pacific Time (US & Canada) |
569,962,686,219,288,600 | positive | 1 | null | null | American | null | AJerbearAffair | null | 2 | @AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight! | [33.66642719, -117.88328444] | 2015-02-23 12:51:08 -0800 | DC/OKC | Central Time (US & Canada) |
569,962,494,283,919,360 | negative | 0.6897 | Flight Booking Problems | 0.6897 | American | null | UllCon | null | 0 | @AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation. | null | 2015-02-23 12:50:22 -0800 | Michigan, US | Quito |
569,962,134,328,778,750 | negative | 1 | Customer Service Issue | 1 | American | null | roblasvegas | null | 0 | @AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice | null | 2015-02-23 12:48:56 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,961,680,530,247,700 | neutral | 1 | null | null | American | null | dgoot | null | 0 | @AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it. | null | 2015-02-23 12:47:08 -0800 | Boston, MA | Mountain Time (US & Canada) |
569,961,398,890,991,600 | negative | 1 | Customer Service Issue | 0.6475 | American | null | iAMalexmetz | null | 0 | @AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5 | null | 2015-02-23 12:46:01 -0800 | Los Angeles, CA | Atlantic Time (Canada) |
569,961,398,551,380,000 | negative | 0.6751 | Flight Booking Problems | 0.3649 | American | null | AnnaIntheCity | null | 0 | @AmericanAir We don't mind the fee! We were told we can't change name on ticket at all. | null | 2015-02-23 12:46:01 -0800 | Northern Virginia | Eastern Time (US & Canada) |
569,961,302,338,072,600 | positive | 1 | null | null | American | null | mike_square | null | 0 | @AmericanAir Thank you!!!! I will be there to pick her up on time. | null | 2015-02-23 12:45:38 -0800 | Dallas, Tx, USA | Mountain Time (US & Canada) |
569,961,111,086,362,600 | negative | 1 | Flight Booking Problems | 0.3535 | American | null | softwaredoug | null | 0 | @AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher | null | 2015-02-23 12:44:52 -0800 | Charlottesville, VA | Hawaii |
569,960,667,140,235,260 | neutral | 0.7152 | null | 0 | American | null | GorillaChopper | null | 0 | @AmericanAir so whats the hold up on flight 4302? | null | 2015-02-23 12:43:07 -0800 | Austin, TX. | null |
569,960,665,827,258,400 | positive | 1 | null | null | American | null | scottfmurphy | null | 0 | @AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion. | null | 2015-02-23 12:43:06 -0800 | New York, NY | Central Time (US & Canada) |
569,960,303,514,923,000 | negative | 1 | Customer Service Issue | 1 | American | null | avaflav13 | null | 0 | @AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you. | null | 2015-02-23 12:41:40 -0800 | null | Quito |
569,959,876,706,885,600 | negative | 1 | Lost Luggage | 0.708 | American | null | j_baucom | null | 0 | @AmericanAir After being patient about my "delayed" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable! | null | 2015-02-23 12:39:58 -0800 | null | Atlantic Time (Canada) |
569,959,631,256,051,700 | negative | 1 | Customer Service Issue | 1 | American | null | avaflav13 | null | 0 | @AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service. | null | 2015-02-23 12:39:00 -0800 | null | Quito |
569,959,601,011,068,900 | negative | 1 | Late Flight | 0.3726 | American | null | ezemanalyst | null | 0 | @AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night | null | 2015-02-23 12:38:52 -0800 | null | null |
569,959,182,729,785,340 | negative | 1 | Flight Booking Problems | 0.3364 | American | null | avaflav13 | null | 0 | @AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive) | null | 2015-02-23 12:37:13 -0800 | null | Quito |
569,958,916,668,305,400 | negative | 1 | Flight Booking Problems | 0.6702 | American | null | avaflav13 | null | 0 | @AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline. | null | 2015-02-23 12:36:09 -0800 | null | Quito |
569,958,642,411,122,700 | negative | 1 | Late Flight | 0.6685 | American | null | avaflav13 | null | 0 | @AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work. | null | 2015-02-23 12:35:04 -0800 | null | Quito |
569,958,485,913,243,650 | negative | 1 | Late Flight | 0.6575 | American | null | _CHarrington_ | null | 0 | @AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"! | null | 2015-02-23 12:34:27 -0800 | Turks and Caicos Islands | Pacific Time (US & Canada) |
569,958,295,919,730,700 | neutral | 0.6655 | null | 0 | American | null | avaflav13 | null | 0 | @AmericanAir Considering it was past midnight, I hung up and called again to receive another service call. | null | 2015-02-23 12:33:41 -0800 | null | Quito |
569,958,232,162,222,100 | neutral | 1 | null | null | American | null | NefBonifacio | null | 0 | @AmericanAir can I redeem AAdavantage miles on LAN flights? | null | 2015-02-23 12:33:26 -0800 | New York, NY | Eastern Time (US & Canada) |
569,958,224,968,982,500 | negative | 1 | Customer Service Issue | 1 | American | null | Rizzilient | null | 0 | @AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help! | null | 2015-02-23 12:33:24 -0800 | null | null |
569,957,958,634,770,400 | negative | 1 | Late Flight | 0.6591 | American | null | avaflav13 | null | 0 | @AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour. | null | 2015-02-23 12:32:21 -0800 | null | Quito |
569,957,703,813,976,060 | negative | 1 | Cancelled Flight | 1 | American | null | avaflav13 | null | 0 | @AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday. | null | 2015-02-23 12:31:20 -0800 | null | Quito |
569,957,675,548,721,150 | negative | 1 | Lost Luggage | 0.6867 | American | null | Robin_Downing | null | 0 | @AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice | null | 2015-02-23 12:31:13 -0800 | null | Eastern Time (US & Canada) |
569,957,170,369,814,500 | negative | 1 | Customer Service Issue | 1 | American | null | elwoodblues77 | null | 0 | @AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. | null | 2015-02-23 12:29:13 -0800 | Dallas | null |
569,957,163,138,883,600 | positive | 0.6983 | null | null | American | null | brooks_angus | null | 0 | @AmericanAir thanks | null | 2015-02-23 12:29:11 -0800 | Greater Geelong | null |
569,957,000,752,140,300 | negative | 1 | Can't Tell | 0.6874 | American | null | elwoodblues77 | null | 0 | @AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take | null | 2015-02-23 12:28:32 -0800 | Dallas | null |
569,956,742,122,983,400 | negative | 1 | Customer Service Issue | 1 | American | null | elwoodblues77 | null | 0 | @AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply | null | 2015-02-23 12:27:31 -0800 | Dallas | null |
569,956,658,199,134,200 | neutral | 1 | null | null | American | null | benskur | null | 0 | @AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted? | null | 2015-02-23 12:27:11 -0800 | null | null |
569,956,285,828,853,760 | positive | 1 | null | null | American | null | flemmingerin | null | 0 | @AmericanAir THANK YOU!!! 👍👍👍👍👍 | null | 2015-02-23 12:25:42 -0800 | San Diego | null |
569,955,742,276,407,300 | neutral | 0.6576 | null | 0 | American | null | bitter__tweet | null | 0 | @AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫 | null | 2015-02-23 12:23:32 -0800 | null | null |
569,955,122,819,817,500 | negative | 1 | Customer Service Issue | 1 | American | null | cannontekstar | null | 0 | @AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline! | null | 2015-02-23 12:21:05 -0800 | null | null |
569,954,275,016,765,440 | negative | 1 | Customer Service Issue | 1 | American | null | owenHweaver | null | 0 | @AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler! | null | 2015-02-23 12:17:43 -0800 | MPLS/ATX/BK | Mountain Time (US & Canada) |
569,954,220,184,604,700 | negative | 0.7125 | Lost Luggage | 0.7125 | American | null | reebokpumped | null | 0 | @americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD | null | 2015-02-23 12:17:29 -0800 | Milwaukee | Central Time (US & Canada) |
569,954,199,821,275,140 | negative | 1 | Cancelled Flight | 1 | American | null | UllCon | null | 0 | @AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check. | null | 2015-02-23 12:17:25 -0800 | Michigan, US | Quito |
569,953,628,687,101,950 | positive | 0.6826 | null | 0 | American | null | megan_shearin | null | 0 | @AmericanAir thank you. They are processing my refund. | null | 2015-02-23 12:15:08 -0800 | Hampton Roads | null |
569,953,475,640,995,840 | negative | 0.6796 | Flight Booking Problems | 0.3474 | American | null | kayliemj | null | 0 | @AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online? | null | 2015-02-23 12:14:32 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,953,006,847,954,940 | negative | 1 | Customer Service Issue | 1 | American | null | thomashoward88 | null | 0 | @AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions. | null | 2015-02-23 12:12:40 -0800 | null | null |
569,952,984,257,294,340 | positive | 0.6709 | null | null | American | null | DigitalEdMom | null | 0 | @AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane | null | 2015-02-23 12:12:35 -0800 | Wisconsin | Central Time (US & Canada) |
569,952,945,028,108,300 | negative | 1 | Bad Flight | 0.3855 | American | null | DanJWillis | null | 0 | @AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the "flyers right's booklet" | null | 2015-02-23 12:12:25 -0800 | my top secret gaming facility | Casablanca |
569,952,929,756,672,000 | neutral | 0.6834 | null | 0 | American | null | luzer | null | 0 | @AmericanAir please dm me | null | 2015-02-23 12:12:22 -0800 | null | Quito |
569,952,639,116,447,740 | negative | 1 | Customer Service Issue | 0.6878 | American | null | dorothykirk | null | 0 | @AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday. | null | 2015-02-23 12:11:13 -0800 | North Carolina | Pacific Time (US & Canada) |
569,952,247,641,198,600 | negative | 1 | Lost Luggage | 1 | American | null | GrrraceSM | null | 0 | @AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag | null | 2015-02-23 12:09:39 -0800 | London | null |
569,951,896,808,464,400 | positive | 1 | null | null | American | null | Bobbyted | null | 0 | @AmericanAir great job and great service in and out of SDF this weekend during the winter storm. | null | 2015-02-23 12:08:16 -0800 | iPhone: 41.890884,-87.631195 | Central Time (US & Canada) |
569,951,566,784,045,060 | negative | 1 | Lost Luggage | 1 | American | null | Choreocon | null | 0 | @AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage. | [35.46005368, -80.68267946] | 2015-02-23 12:06:57 -0800 | null | null |
569,951,438,329,085,950 | negative | 0.6867 | Can't Tell | 0.372 | American | null | CraigPokorny | null | 0 | @AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain. | null | 2015-02-23 12:06:26 -0800 | Bennington, NE | Central Time (US & Canada) |
569,951,363,670,642,700 | positive | 1 | null | null | American | null | survivorsburg | null | 0 | @AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx | null | 2015-02-23 12:06:08 -0800 | Scotland | London |
569,951,353,205,870,600 | neutral | 1 | null | null | American | null | thomas199023 | null | 0 | @AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks | null | 2015-02-23 12:06:06 -0800 | Netherlands | Amsterdam |
569,951,222,515,540,000 | neutral | 1 | null | null | American | null | thomas199023 | null | 0 | @AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks | null | 2015-02-23 12:05:35 -0800 | Netherlands | Amsterdam |
569,951,016,033,980,400 | positive | 1 | null | null | American | null | scottfmurphy | null | 0 | @AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house? | null | 2015-02-23 12:04:46 -0800 | New York, NY | Central Time (US & Canada) |
569,950,980,638,412,800 | negative | 1 | Late Flight | 0.6841 | American | null | ejber812 | null | 0 | @AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands. | null | 2015-02-23 12:04:37 -0800 | null | Eastern Time (US & Canada) |
569,950,766,485,540,860 | negative | 1 | Lost Luggage | 0.6974 | American | null | Six_Pack_Pollak | null | 0 | @AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam! | [32.90425138, -97.02805207] | 2015-02-23 12:03:46 -0800 | Houston | Central Time (US & Canada) |
569,950,724,983,025,660 | positive | 1 | null | null | American | null | Apas717 | null | 0 | @AmericanAir yes I have. Thanks | null | 2015-02-23 12:03:36 -0800 | Jacksonville Florida | null |
569,950,555,344,228,350 | negative | 1 | Customer Service Issue | 1 | American | null | SuzanneNaylor | null | 0 | @AmericanAir 77min still on hold to chg award travel #sorrynotsorry | null | 2015-02-23 12:02:56 -0800 | null | Central Time (US & Canada) |
569,950,510,981,083,140 | negative | 1 | Customer Service Issue | 1 | American | null | CraigPokorny | null | 0 | @AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... | null | 2015-02-23 12:02:45 -0800 | Bennington, NE | Central Time (US & Canada) |
569,949,946,146,742,300 | positive | 1 | null | null | American | null | sichbella | null | 0 | @AmericanAir i got a new reservation for tomorrow. Thanks! | null | 2015-02-23 12:00:30 -0800 | KC | Pacific Time (US & Canada) |
569,949,655,905,263,600 | neutral | 1 | null | null | American | null | davidmacho | null | 0 | @AmericanAir I have a couple questions for you, if you’re available for PM? | null | 2015-02-23 11:59:21 -0800 | ÜT: 41.498967,2.186957 | Madrid |
569,949,415,458,213,900 | neutral | 0.6409 | null | 0 | American | null | mike_square | null | 0 | @AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted? | null | 2015-02-23 11:58:24 -0800 | Dallas, Tx, USA | Mountain Time (US & Canada) |
569,949,017,674,809,340 | negative | 1 | Customer Service Issue | 1 | American | null | scapshaw | null | 0 | @AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob | null | 2015-02-23 11:56:49 -0800 | null | null |
569,948,991,569,264,640 | positive | 0.6604 | null | null | American | null | MuseAMohamed | null | 0 | @AmericanAir $90 dollar RT ticket to Chicago? Yes, Please! | null | 2015-02-23 11:56:43 -0800 | N 44°0' 0'' / W 92°25' 0'' | Eastern Time (US & Canada) |
569,948,758,118,527,000 | neutral | 1 | null | null | American | null | flemmingerin | null | 0 | @AmericanAir Thank you | null | 2015-02-23 11:55:47 -0800 | San Diego | null |
569,948,646,717,812,740 | positive | 1 | null | null | American | null | Metalmikefisher | null | 0 | @AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!! | null | 2015-02-23 11:55:21 -0800 | null | Eastern Time (US & Canada) |
569,948,645,853,786,100 | negative | 1 | Customer Service Issue | 0.6422 | American | null | Rozzinbags5 | null | 0 | @AmericanAir not helpful | null | 2015-02-23 11:55:20 -0800 | null | null |
569,948,507,018,129,400 | negative | 1 | Customer Service Issue | 0.6873 | American | null | StephRest | null | 0 | @AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt | null | 2015-02-23 11:54:47 -0800 | 21.791267,-72.189674 | null |
569,948,411,966,976,000 | neutral | 1 | null | null | American | null | MEGENTRIPODI | null | 0 | @AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't. | null | 2015-02-23 11:54:25 -0800 | null | null |
569,948,398,545,039,360 | negative | 1 | longlines | 0.7188 | American | null | maccom | null | 0 | @AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b | null | 2015-02-23 11:54:21 -0800 | Denver | Mountain Time (US & Canada) |
569,948,314,948,530,200 | neutral | 1 | null | null | American | null | MEGENTRIPODI | null | 0 | @AmericanAir well you spelled my name wrong. | null | 2015-02-23 11:54:02 -0800 | null | null |
569,948,241,116,016,640 | negative | 1 | Customer Service Issue | 1 | American | null | StephRest | null | 0 | @AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold | null | 2015-02-23 11:53:44 -0800 | 21.791267,-72.189674 | null |
569,947,414,263,701,500 | negative | 1 | Late Flight | 0.6909 | American | null | rduffy487 | null | 0 | @AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess. | null | 2015-02-23 11:50:27 -0800 | null | null |
569,947,324,316,721,150 | negative | 1 | Customer Service Issue | 0.6671 | American | null | ImprotaD | null | 0 | @AmericanAir no standby line update online or on app either is troubling | null | 2015-02-23 11:50:05 -0800 | null | null |
569,946,742,277,451,800 | negative | 0.6379 | Flight Booking Problems | 0.3578 | American | null | janetmcq | null | 0 | @AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis | null | 2015-02-23 11:47:47 -0800 | Memphis, TN | Central Time (US & Canada) |
569,946,475,163,033,600 | positive | 1 | null | null | American | null | Baynhambristol | null | 0 | @AmericanAir thx, just sent the DM | null | 2015-02-23 11:46:43 -0800 | New York | Hawaii |
569,946,012,988,669,950 | negative | 1 | Customer Service Issue | 1 | American | null | mcconnell_km | null | 0 | @AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up! | null | 2015-02-23 11:44:53 -0800 | Chicago! | Central Time (US & Canada) |
569,945,910,546,989,060 | negative | 1 | Damaged Luggage | 1 | American | null | Polarbert | null | 0 | @americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it. | null | 2015-02-23 11:44:28 -0800 | null | null |
569,945,018,527,428,600 | negative | 1 | Can't Tell | 0.6651 | American | null | ImprotaD | null | 0 | @AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl | null | 2015-02-23 11:40:56 -0800 | null | null |
569,944,807,830,736,900 | negative | 1 | Cancelled Flight | 0.6584 | American | null | ImprotaD | null | 0 | @AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line. | null | 2015-02-23 11:40:05 -0800 | null | null |
569,944,699,877,724,160 | negative | 1 | Customer Service Issue | 0.6246 | American | null | miajain | null | 0 | @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. | null | 2015-02-23 11:39:40 -0800 | New York | Pacific Time (US & Canada) |
569,944,355,261,304,800 | negative | 1 | Lost Luggage | 1 | American | null | MikeThomas_Says | null | 0 | @AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system? | null | 2015-02-23 11:38:18 -0800 | DC | null |
569,944,281,512,685,600 | negative | 0.6448 | Customer Service Issue | 0.6448 | American | null | AyDiosMio | null | 0 | @AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! | [34.0213466, -118.45229268] | 2015-02-23 11:38:00 -0800 | null | Pacific Time (US & Canada) |
569,943,700,010,172,400 | negative | 0.7031 | Can't Tell | 0.7031 | American | null | CYancey74 | null | 0 | @AmericanAir @maxfitgirl29 next time fly Southwest... | null | 2015-02-23 11:35:41 -0800 | null | Central Time (US & Canada) |
569,943,022,474,956,800 | negative | 1 | Customer Service Issue | 1 | American | null | kayliemj | null | 0 | @AmericanAir Still on hold. Way to suck. | null | 2015-02-23 11:33:00 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,942,287,318,458,400 | positive | 1 | null | null | American | null | RebeccaPla | null | 0 | @AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA! | null | 2015-02-23 11:30:04 -0800 | PR/Miami/San Francisco | null |
569,942,226,224,050,200 | negative | 1 | Late Flight | 1 | American | null | ebaska225 | null | 0 | @AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be | null | 2015-02-23 11:29:50 -0800 | null | null |
569,942,200,735,424,500 | negative | 1 | Can't Tell | 0.6688 | American | null | thomashoward88 | null | 0 | @AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox. | null | 2015-02-23 11:29:44 -0800 | null | null |
569,942,094,766,325,760 | negative | 1 | Can't Tell | 1 | American | null | corkanddeb | null | 0 | @AmericanAir get me outta here | null | 2015-02-23 11:29:19 -0800 | null | null |
569,942,084,393,824,260 | negative | 1 | Customer Service Issue | 1 | American | null | hellomichaellee | null | 0 | @americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up… | null | 2015-02-23 11:29:16 -0800 | Cary, NC | Eastern Time (US & Canada) |
569,942,011,916,259,300 | negative | 0.6326 | Customer Service Issue | 0.6326 | American | null | remixrio | null | 0 | @AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions | null | 2015-02-23 11:28:59 -0800 | Brooklyn | Pacific Time (US & Canada) |
569,941,858,132,070,400 | negative | 1 | Bad Flight | 0.6404 | American | null | Aero0729 | null | 0 | @AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent. | null | 2015-02-23 11:28:22 -0800 | null | null |
569,941,647,884,029,950 | positive | 0.6391 | null | 0 | American | null | maxfitgirl29 | null | 0 | @AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. | null | 2015-02-23 11:27:32 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,941,389,208,719,360 | negative | 1 | Flight Booking Problems | 0.3482 | American | null | bkice_ | null | 0 | @AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it | null | 2015-02-23 11:26:30 -0800 | BPM, WMC, DEMF, BM, ADE, etc | Pacific Time (US & Canada) |
569,940,980,809,343,000 | negative | 1 | Cancelled Flight | 0.6326 | American | null | kayliemj | null | 0 | @AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight. | null | 2015-02-23 11:24:53 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,940,935,875,948,540 | positive | 0.6713 | null | null | American | null | MJS_23 | null | 0 | @AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga | null | 2015-02-23 11:24:42 -0800 | Chicago | Central Time (US & Canada) |
569,940,889,902,034,940 | neutral | 1 | null | null | American | null | MikeBarr63 | null | 0 | @AmericanAir due to road conditions | null | 2015-02-23 11:24:31 -0800 | Allen, TX | null |
569,940,832,691,752,960 | neutral | 1 | null | null | American | null | MikeBarr63 | null | 0 | @AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2 | null | 2015-02-23 11:24:18 -0800 | Allen, TX | null |
569,940,740,454,936,600 | positive | 1 | null | null | American | null | polpastor21 | null | 0 | @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines! | null | 2015-02-23 11:23:56 -0800 | null | null |
569,940,685,757,014,000 | negative | 1 | Can't Tell | 0.3831 | American | null | ezemanalyst | null | 0 | @AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport | null | 2015-02-23 11:23:43 -0800 | null | null |
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