tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,163,371,746,095,100 | negative | 1 | Lost Luggage | 1 | United | null | kylemostyn | null | 0 | @united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent | null | 2015-02-21 07:54:57 -0800 | YYC | null |
569,162,600,237,236,200 | negative | 1 | Flight Booking Problems | 0.6774 | United | null | Zortrium0 | null | 0 | @United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United! | null | 2015-02-21 07:51:53 -0800 | null | Atlantic Time (Canada) |
569,161,748,286,083,100 | negative | 0.68 | Bad Flight | 0.68 | United | null | NadeemdeVree | null | 0 | @united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states. | null | 2015-02-21 07:48:29 -0800 | null | Greenland |
569,159,619,710,361,600 | positive | 1 | null | null | United | null | zombiesausage | null | 0 | @united Very impressed so far. An app that's worth a damn and sms updates on my flight. | [39.74529398, -104.99225976] | 2015-02-21 07:40:02 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,159,333,499,576,300 | neutral | 0.6644 | null | 0 | United | null | hannahhappie | null | 0 | @united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!! | null | 2015-02-21 07:38:54 -0800 | Upper East Side | Central Time (US & Canada) |
569,156,387,789,361,150 | negative | 1 | Customer Service Issue | 1 | United | null | JimRessler | null | 1 | @united just had the worst customer service experience ever on united airlines | null | 2015-02-21 07:27:11 -0800 | nyc | Quito |
569,155,039,983,497,200 | negative | 1 | Can't Tell | 0.6593 | United | null | LewisSalgadoNYC | null | 0 | @united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE | null | 2015-02-21 07:21:50 -0800 | null | Eastern Time (US & Canada) |
569,154,879,484,235,800 | negative | 1 | Bad Flight | 0.6646 | United | null | tony____k | null | 0 | @united diverged to Burlington, Vermont. This sucks. | null | 2015-02-21 07:21:12 -0800 | null | Eastern Time (US & Canada) |
569,153,669,867,946,000 | negative | 1 | Flight Attendant Complaints | 0.3551 | United | null | smonnat | null | 1 | @united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane! | null | 2015-02-21 07:16:23 -0800 | State College, PA | Eastern Time (US & Canada) |
569,153,491,983,327,200 | negative | 1 | Late Flight | 1 | United | null | smallestnode | null | 0 | @united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left. | null | 2015-02-21 07:15:41 -0800 | Boston, MA | null |
569,152,740,414,218,240 | negative | 1 | Customer Service Issue | 1 | United | null | sjampol | null | 0 | @united I sent my details to the customer care link you sent me almost a month ago and no response. | null | 2015-02-21 07:12:42 -0800 | San Francisco | Pacific Time (US & Canada) |
569,150,031,216,779,260 | negative | 1 | Customer Service Issue | 1 | United | null | kayyywe | null | 0 | @united terrible service for military members and their families. #ridiculous #UnitedAirlines | null | 2015-02-21 07:01:56 -0800 | null | Eastern Time (US & Canada) |
569,149,666,027,294,700 | neutral | 1 | null | null | United | null | AndrewMcDublin | null | 0 | @united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX? | null | 2015-02-21 07:00:29 -0800 | null | null |
569,149,498,183,659,500 | negative | 1 | Cancelled Flight | 1 | United | null | calebkelley | null | 0 | @united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems. | null | 2015-02-21 06:59:49 -0800 | Springfield, MO | null |
569,147,852,217,135,100 | negative | 1 | Customer Service Issue | 0.6392 | United | null | franknoc | null | 0 | @united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number | null | 2015-02-21 06:53:16 -0800 | null | Arizona |
569,144,929,093,615,600 | neutral | 1 | null | null | United | null | convair990BHX | null | 1 | @united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT | null | 2015-02-21 06:41:39 -0800 | null | London |
569,144,072,843,063,300 | negative | 1 | Can't Tell | 0.6589 | United | null | _LaVitaLoca | null | 0 | @united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy | null | 2015-02-21 06:38:15 -0800 | null | Central Time (US & Canada) |
569,144,056,305,074,200 | positive | 0.7087 | null | null | United | null | tbjackson09 | null | 0 | @united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh? | null | 2015-02-21 06:38:11 -0800 | null | null |
569,143,454,434,926,600 | negative | 1 | Late Flight | 0.6817 | United | null | hadAbadWeek | null | 0 | @united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable. | null | 2015-02-21 06:35:48 -0800 | null | null |
569,143,406,724,837,400 | negative | 1 | Late Flight | 1 | United | null | smallestnode | null | 0 | @united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck. | null | 2015-02-21 06:35:36 -0800 | Boston, MA | null |
569,140,808,227,672,060 | negative | 1 | Late Flight | 1 | United | null | LandoForziati | null | 0 | @united
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience | null | 2015-02-21 06:25:17 -0800 | Cloud City, MA | null |
569,140,362,025,050,100 | negative | 1 | Customer Service Issue | 0.6513 | United | null | AviNewYork | null | 1 | @united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better. | [18.47240961, -68.39941149] | 2015-02-21 06:23:31 -0800 | null | Eastern Time (US & Canada) |
569,139,586,124,910,600 | negative | 1 | Can't Tell | 0.6489 | United | null | retailtherapy10 | null | 0 | @united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst! | null | 2015-02-21 06:20:26 -0800 | null | Quito |
569,139,480,101,314,560 | negative | 1 | Can't Tell | 0.6464 | United | null | AviNewYork | null | 1 | @united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6 | [18.4729405, -68.39820768] | 2015-02-21 06:20:00 -0800 | null | Eastern Time (US & Canada) |
569,134,299,024,367,600 | negative | 1 | Customer Service Issue | 0.3705 | United | null | Pacen8r | null | 1 | @united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity. | null | 2015-02-21 05:59:25 -0800 | Manassas, Virginia | Eastern Time (US & Canada) |
569,134,266,052,816,900 | negative | 1 | Customer Service Issue | 0.3796 | United | null | kylemostyn | null | 0 | @united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement | null | 2015-02-21 05:59:17 -0800 | YYC | null |
569,130,479,690,981,400 | negative | 1 | Customer Service Issue | 0.6758 | United | null | DiqM | null | 0 | @united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita | null | 2015-02-21 05:44:14 -0800 | here | Mountain Time (US & Canada) |
569,129,269,139,537,900 | negative | 0.6842 | Can't Tell | 0.6842 | United | null | tomwylie19 | null | 1 | @united 132 characters does not cover my reasons I'm afraid | null | 2015-02-21 05:39:26 -0800 | null | London |
569,128,289,178,152,960 | negative | 0.6883 | Customer Service Issue | 0.35 | United | null | AviNewYork | null | 0 | @united while busy on his cell phone ??? | [18.47233225, -68.39941165] | 2015-02-21 05:35:32 -0800 | null | Eastern Time (US & Canada) |
569,125,947,200,413,700 | negative | 0.6479 | Can't Tell | 0.3464 | United | null | BDWiese | null | 0 | @united really, fill out a form about my flight experience? I sent an email to the 1K email address. | null | 2015-02-21 05:26:14 -0800 | New Jersey, USA | null |
569,125,711,556,042,750 | negative | 0.6334 | Late Flight | 0.3342 | United | null | JuanJoseRG02 | null | 0 | @united: "Left gate 5 minutes early."
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople | null | 2015-02-21 05:25:18 -0800 | Nashville, TN +309+ +320+ | Central Time (US & Canada) |
569,125,558,568,783,900 | positive | 1 | null | null | United | null | garycirlin | null | 0 | @united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone? | null | 2015-02-21 05:24:41 -0800 | NY | null |
569,125,033,509,048,300 | negative | 1 | Late Flight | 1 | United | null | beckybye | null | 0 | @united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean? | null | 2015-02-21 05:22:36 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,121,422,817,112,060 | negative | 1 | Flight Attendant Complaints | 0.6646 | United | null | thefarb | null | 0 | @united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check | null | 2015-02-21 05:08:15 -0800 | ÜT: 39.39339,-76.762595 | Eastern Time (US & Canada) |
569,120,847,115,501,600 | neutral | 1 | null | null | United | null | AviNewYork | null | 0 | @united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z | [18.4710809, -68.39995916] | 2015-02-21 05:05:58 -0800 | null | Eastern Time (US & Canada) |
569,119,503,516,246,000 | negative | 1 | Customer Service Issue | 0.6523 | United | null | justin_gbp | null | 0 | @united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it | [43.59688282, -72.96820686] | 2015-02-21 05:00:38 -0800 | null | null |
569,117,696,610,185,200 | negative | 1 | Customer Service Issue | 1 | United | null | BenBell22 | null | 0 | @united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3) | null | 2015-02-21 04:53:27 -0800 | null | Eastern Time (US & Canada) |
569,116,934,379,323,400 | negative | 0.6421 | Customer Service Issue | 0.3368 | United | null | BenBell22 | null | 0 | @united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best | null | 2015-02-21 04:50:25 -0800 | null | Eastern Time (US & Canada) |
569,116,399,039,344,640 | negative | 1 | Customer Service Issue | 0.6536 | United | null | BenBell22 | null | 0 | @united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM | null | 2015-02-21 04:48:17 -0800 | null | Eastern Time (US & Canada) |
569,115,097,198,690,300 | negative | 1 | Lost Luggage | 1 | United | null | lingley | null | 0 | @United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual | null | 2015-02-21 04:43:07 -0800 | ÜT: 42.706796,-71.210754 | Quito |
569,114,239,996,076,000 | negative | 0.6559 | Cancelled Flight | 0.3441 | United | null | TheBarnesology | null | 0 | @united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh. | [29.81532281, -95.40830048] | 2015-02-21 04:39:43 -0800 | Houston, TX | Central Time (US & Canada) |
569,106,746,486,222,850 | positive | 0.689 | null | null | United | null | ananth77 | null | 0 | @united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41 | null | 2015-02-21 04:09:56 -0800 | null | Central Time (US & Canada) |
569,105,159,764,242,400 | negative | 1 | Late Flight | 1 | United | null | recon_love | null | 0 | @united never fails to have delayed flights 😡 | null | 2015-02-21 04:03:38 -0800 | null | null |
569,102,054,922,129,400 | negative | 1 | Cancelled Flight | 1 | United | null | _Eric_Bishop | null | 0 | @united Yes, myself and about 200 other people also. | null | 2015-02-21 03:51:17 -0800 | Little Rock | Central Time (US & Canada) |
569,101,653,573,570,560 | positive | 1 | null | null | United | null | Mike_J_Morgan | null | 0 | @united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl | null | 2015-02-21 03:49:42 -0800 | Norman, OK | Eastern Time (US & Canada) |
569,098,396,914,421,760 | negative | 0.6688 | Lost Luggage | 0.3526 | United | null | NicoleRoundy | null | 0 | @united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA | null | 2015-02-21 03:36:45 -0800 | Park City, UT | Mountain Time (US & Canada) |
569,097,525,690,568,700 | neutral | 0.6842 | null | null | United | null | Addair | null | 0 | @united lets do that can you email boarding pass? | null | 2015-02-21 03:33:18 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,096,764,835,414,000 | neutral | 0.6924 | null | null | United | null | Addair | null | 0 | “@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx | null | 2015-02-21 03:30:16 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,094,744,615,157,760 | negative | 1 | Late Flight | 1 | United | null | Sallee_D | null | 0 | @united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks | null | 2015-02-21 03:22:15 -0800 | null | Eastern Time (US & Canada) |
569,093,984,640,995,300 | positive | 1 | null | null | United | null | ryaneaster | null | 0 | @united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness | [41.9413787, -87.8932425] | 2015-02-21 03:19:13 -0800 | Chicago | Central Time (US & Canada) |
569,089,890,173,874,200 | negative | 1 | longlines | 1 | United | null | CaseyBarnes1 | null | 0 | @united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees | null | 2015-02-21 03:02:57 -0800 | Lake City, MN | Central Time (US & Canada) |
569,088,814,184,079,360 | positive | 0.6696 | null | 0 | United | null | ryaneaster | null | 0 | @united stellar customer service. You have earned my business by your attention to detail. | [41.9808176, -87.9063373] | 2015-02-21 02:58:41 -0800 | Chicago | Central Time (US & Canada) |
569,088,496,117,415,940 | positive | 1 | null | null | United | null | ryaneaster | null | 0 | @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler | [41.9809313, -87.9063148] | 2015-02-21 02:57:25 -0800 | Chicago | Central Time (US & Canada) |
569,087,906,851,135,500 | neutral | 1 | null | null | United | null | DaRenton | null | 0 | @united now arrives LAX @ 8:03 am | null | 2015-02-21 02:55:04 -0800 | Colorado | Mountain Time (US & Canada) |
569,086,687,336,222,700 | negative | 0.6556 | Can't Tell | 0.3444 | United | null | DaRenton | null | 0 | @united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight | null | 2015-02-21 02:50:14 -0800 | Colorado | Mountain Time (US & Canada) |
569,085,424,498,446,340 | negative | 0.705 | Bad Flight | 0.705 | United | null | tcfitz3 | null | 0 | @united No first class passenger should have to pay for inflight wifi. | null | 2015-02-21 02:45:12 -0800 | Houston | Central Time (US & Canada) |
569,083,899,478,994,940 | positive | 0.6735 | null | null | United | null | filmbizpro | null | 0 | Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you! | null | 2015-02-21 02:39:09 -0800 | Amsterdam/Malibu | Amsterdam |
569,079,375,296,999,400 | negative | 1 | Cancelled Flight | 1 | United | null | DNLee5 | null | 0 | @united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever | null | 2015-02-21 02:21:10 -0800 | New York, US; Tanzania, Africa | Central Time (US & Canada) |
569,078,346,660,900,860 | negative | 1 | Late Flight | 1 | United | null | jakehparrott | null | 0 | @united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks. | null | 2015-02-21 02:17:05 -0800 | iPhone: 0.000000,0.000000 | null |
569,078,332,278,513,660 | negative | 0.664 | Can't Tell | 0.3423 | United | null | DaRenton | null | 0 | @united UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade... | null | 2015-02-21 02:17:02 -0800 | Colorado | Mountain Time (US & Canada) |
569,077,766,022,246,400 | negative | 1 | Late Flight | 0.6689 | United | null | DaRenton | null | 0 | @united already missed connection... UA 495 | null | 2015-02-21 02:14:47 -0800 | Colorado | Mountain Time (US & Canada) |
569,077,393,886,810,100 | negative | 1 | Flight Attendant Complaints | 0.3404 | United | null | DaRenton | null | 0 | @united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight... | null | 2015-02-21 02:13:18 -0800 | Colorado | Mountain Time (US & Canada) |
569,076,717,689,524,200 | negative | 1 | Late Flight | 1 | United | null | DaRenton | null | 0 | @united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say "oh well" | null | 2015-02-21 02:10:37 -0800 | Colorado | Mountain Time (US & Canada) |
569,075,488,926,371,840 | neutral | 1 | null | null | United | null | theycallme_HH | null | 0 | @united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG | [0.0, 0.0] | 2015-02-21 02:05:44 -0800 | Orleans/Tarpon Springs/London | Amsterdam |
569,075,352,888,176,640 | negative | 1 | Customer Service Issue | 0.6774 | United | null | elliotdebruyn | null | 0 | @united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service. | null | 2015-02-21 02:05:11 -0800 | Shanghai, China | Beijing |
569,059,097,632,337,900 | positive | 0.3646 | null | 0 | United | null | DarianDavis | null | 0 | @united yes to more food! Add some gluten free options while you're at it | null | 2015-02-21 01:00:36 -0800 | null | Mountain Time (US & Canada) |
569,058,014,650,433,540 | negative | 1 | Flight Attendant Complaints | 1 | United | null | _SamanthaAkira | null | 0 | @united no. U guys suck. I'll never fly with u again. And ur supervisors suck too. | [33.99585652, -117.35791469] | 2015-02-21 00:56:17 -0800 | null | Pacific Time (US & Canada) |
569,056,573,731,020,800 | negative | 0.6533 | Bad Flight | 0.3436 | United | null | StevieT_89 | null | 0 | @united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5 | null | 2015-02-21 00:50:34 -0800 | London-Manila | null |
569,055,189,988,024,300 | neutral | 0.626 | null | 0 | United | null | 2cJustice4all | null | 0 | @united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake. | null | 2015-02-21 00:45:04 -0800 | Chicago Illinois Crime.Inc | Central Time (US & Canada) |
569,049,391,337,578,500 | negative | 1 | Customer Service Issue | 1 | United | null | dlm_3 | null | 0 | @united yes there is when you keep getting the same robotic answer. | null | 2015-02-21 00:22:01 -0800 | Global | Eastern Time (US & Canada) |
569,036,254,253,346,800 | positive | 1 | null | null | United | null | NoviceFlyer | null | 0 | @united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN | null | 2015-02-20 23:29:49 -0800 | Tulsa, OK | Central Time (US & Canada) |
569,035,887,956,271,100 | negative | 1 | Customer Service Issue | 1 | United | null | alexreznik | null | 0 | @united bad customer service to NYC a few weeks ago. Thinking of moving on | null | 2015-02-20 23:28:22 -0800 | Email: Alex@ditmasla.com | Pacific Time (US & Canada) |
569,035,174,328,934,400 | negative | 1 | Customer Service Issue | 0.6437 | United | null | 2cJustice4all | null | 0 | @united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff | null | 2015-02-20 23:25:32 -0800 | Chicago Illinois Crime.Inc | Central Time (US & Canada) |
569,034,721,683,861,500 | negative | 0.7 | Flight Attendant Complaints | 0.36 | United | null | dasbet | null | 0 | @united I mean, your employees were really nice as I literally sobbed? | null | 2015-02-20 23:23:44 -0800 | Coming to a City Near You | Central Time (US & Canada) |
569,034,282,485,698,560 | negative | 1 | Customer Service Issue | 1 | United | null | 2cJustice4all | null | 0 | @united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone | null | 2015-02-20 23:21:59 -0800 | Chicago Illinois Crime.Inc | Central Time (US & Canada) |
569,033,988,855,037,950 | negative | 0.6333 | Cancelled Flight | 0.3222 | United | null | dasbet | null | 0 | @united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time. | null | 2015-02-20 23:20:49 -0800 | Coming to a City Near You | Central Time (US & Canada) |
569,032,643,548,811,260 | positive | 1 | null | null | United | null | cindykane | null | 0 | @united They held the plane! Made it!! | [33.94238375, -118.39906416] | 2015-02-20 23:15:28 -0800 | Massachusetts | Eastern Time (US & Canada) |
569,030,219,438,239,740 | negative | 1 | Late Flight | 1 | United | null | AndreaDurkee | null | 1 | @united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!! | null | 2015-02-20 23:05:51 -0800 | Boston, MA | Pacific Time (US & Canada) |
569,027,718,626,480,100 | positive | 1 | null | null | United | null | MERBARAT | null | 0 | @united ok, have sent u info via DM. I appreciate your help and consideration. 😊 | [41.86591706, -87.6231238] | 2015-02-20 22:55:54 -0800 | Chicago, IL | Central Time (US & Canada) |
569,026,124,484,706,300 | negative | 1 | Customer Service Issue | 0.393 | United | null | dtcurtbrown | null | 0 | @united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out. | null | 2015-02-20 22:49:34 -0800 | null | null |
569,025,401,906,794,500 | positive | 1 | null | null | United | null | EdinReporter | null | 0 | @united nice and early back home! http://t.co/geG4nghmIE | null | 2015-02-20 22:46:42 -0800 | Edinburgh | Edinburgh |
569,025,196,230,877,200 | positive | 0.6531 | null | null | United | null | neilawinston | null | 0 | @united I hope so too :) | null | 2015-02-20 22:45:53 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
569,024,126,641,311,740 | negative | 1 | Lost Luggage | 1 | United | null | gehandabare | null | 0 | @united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive | null | 2015-02-20 22:41:38 -0800 | null | Eastern Time (US & Canada) |
569,023,489,492,955,140 | positive | 1 | null | null | United | null | iandroid614 | null | 0 | @united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace | null | 2015-02-20 22:39:06 -0800 | Kearney, Nebraska | Central Time (US & Canada) |
569,021,768,788,090,900 | negative | 0.6685 | Flight Booking Problems | 0.3405 | United | null | MERBARAT | null | 0 | @united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough | [41.86590405, -87.62282728] | 2015-02-20 22:32:16 -0800 | Chicago, IL | Central Time (US & Canada) |
569,020,829,033,492,500 | negative | 1 | Customer Service Issue | 1 | United | null | danahajek | null | 1 | @united so much for being here to help. Very disappointed in your customer service. | null | 2015-02-20 22:28:32 -0800 | chicago IL | Central Time (US & Canada) |
569,017,927,803,932,700 | neutral | 1 | null | null | United | null | woawABQ | null | 0 | @united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh | null | 2015-02-20 22:17:00 -0800 | Albuquerque, NM | null |
569,017,631,602,139,140 | negative | 1 | Customer Service Issue | 1 | United | null | MERBARAT | null | 1 | @united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service? | [41.86589387, -87.62303178] | 2015-02-20 22:15:49 -0800 | Chicago, IL | Central Time (US & Canada) |
569,017,218,316,369,900 | neutral | 0.6813 | null | 0 | United | null | iamlaurencard | null | 0 | .@united I took a screenshot and emailed it to myself. Let's DM and figure this out. | null | 2015-02-20 22:14:11 -0800 | Aliso Viejo, CA | Pacific Time (US & Canada) |
569,015,669,347,319,800 | negative | 1 | Flight Booking Problems | 0.6222 | United | null | CaptainDave13 | null | 1 | @united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this? | null | 2015-02-20 22:08:02 -0800 | ridin' da food train | null |
569,014,098,811,351,040 | negative | 1 | Lost Luggage | 1 | United | null | iandroid614 | null | 0 | @united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help | null | 2015-02-20 22:01:47 -0800 | Kearney, Nebraska | Central Time (US & Canada) |
569,012,722,169,466,900 | positive | 0.7021 | null | null | United | null | robbshurr | null | 0 | @United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW | null | 2015-02-20 21:56:19 -0800 | Boulder, CO | Mountain Time (US & Canada) |
569,012,492,598,251,500 | negative | 1 | Customer Service Issue | 0.6415 | United | null | johnwoodRTR | null | 1 | @united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy | [39.77848558, -104.90007634] | 2015-02-20 21:55:24 -0800 | Hong Kong | Eastern Time (US & Canada) |
569,011,846,432,366,600 | negative | 0.6514 | Lost Luggage | 0.6514 | United | null | iandroid614 | null | 0 | @United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help. | null | 2015-02-20 21:52:50 -0800 | Kearney, Nebraska | Central Time (US & Canada) |
569,011,727,532,032,000 | negative | 1 | Flight Booking Problems | 0.3404 | United | null | johnwoodRTR | null | 1 | @united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer? | [39.77390684, -104.84537303] | 2015-02-20 21:52:22 -0800 | Hong Kong | Eastern Time (US & Canada) |
569,011,185,439,285,250 | negative | 1 | Late Flight | 1 | United | null | kellyirish72 | null | 0 | @united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"... | null | 2015-02-20 21:50:12 -0800 | Austin | null |
569,011,048,843,313,150 | negative | 0.6765 | Customer Service Issue | 0.3431 | United | null | ldellabella | null | 0 | @united that would have been nice earlier today. Too Late Flight now. I hope. | null | 2015-02-20 21:49:40 -0800 | Cincinnati | null |
569,010,309,085,536,260 | negative | 1 | Late Flight | 0.7014 | United | null | franknoc | null | 0 | @united waiting 12 mins and counting to get through to Global Services....something going on? | null | 2015-02-20 21:46:44 -0800 | null | Arizona |
569,009,316,490,911,740 | negative | 0.6501 | Late Flight | 0.6501 | United | null | ldellabella | null | 0 | @united no still trying to get home. | null | 2015-02-20 21:42:47 -0800 | Cincinnati | null |
569,008,708,174,262,300 | negative | 1 | Flight Booking Problems | 1 | United | null | johnwoodRTR | null | 0 | @united Also your at-gate monitor showed 23 empty seats | [39.83426941, -104.69960636] | 2015-02-20 21:40:22 -0800 | Hong Kong | Eastern Time (US & Canada) |
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