tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,763,748,559,937,540 | negative | 1 | Customer Service Issue | 1 | Southwest | null | amyegoley | null | 0 | @SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS | null | 2015-02-17 11:13:20 -0800 | Flowood, MS | Central Time (US & Canada) |
567,762,333,779,628,000 | negative | 0.662 | Can't Tell | 0.3439 | Southwest | null | RPChewington | null | 0 | @SouthwestAir why are you the ONLY airline that is not flying out of BNA today? | null | 2015-02-17 11:07:43 -0800 | null | Atlantic Time (Canada) |
567,762,099,708,112,900 | positive | 1 | null | null | Southwest | null | laura_ying | null | 0 | @SouthwestAir finally got through. Thanks! | null | 2015-02-17 11:06:47 -0800 | Houston, Texas | null |
567,761,790,357,209,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | M_RoyceWilliams | null | 0 | @SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min. | null | 2015-02-17 11:05:33 -0800 | CT | Eastern Time (US & Canada) |
567,761,297,879,646,200 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time | null | 2015-02-17 11:03:36 -0800 | Memphis, TN | Central Time (US & Canada) |
567,760,872,739,975,200 | positive | 0.6525 | null | 0 | Southwest | null | mrs_laurelanne | null | 0 | @SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though. | null | 2015-02-17 11:01:55 -0800 | null | null |
567,760,797,062,152,200 | negative | 0.6336 | Flight Booking Problems | 0.3404 | Southwest | null | philipasteen | null | 0 | @SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too. | null | 2015-02-17 11:01:37 -0800 | Where you want to be! | Central Time (US & Canada) |
567,760,331,829,559,300 | negative | 1 | Flight Attendant Complaints | 0.6659 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers | null | 2015-02-17 10:59:46 -0800 | Memphis, TN | Central Time (US & Canada) |
567,760,115,579,621,400 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | sahandmirza | null | 0 | @SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA | null | 2015-02-17 10:58:54 -0800 | San Francisco, CA | null |
567,759,608,643,452,900 | negative | 1 | Late Flight | 0.3804 | Southwest | null | caffiend | null | 0 | @SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position. | null | 2015-02-17 10:56:53 -0800 | San Antonio, TX | Central Time (US & Canada) |
567,758,296,417,718,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | sahandmirza | null | 0 | @SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got "unspecified errors" | null | 2015-02-17 10:51:40 -0800 | San Francisco, CA | null |
567,758,180,068,130,800 | positive | 1 | null | null | Southwest | null | colorsflashing6 | null | 0 | @SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor! | null | 2015-02-17 10:51:13 -0800 | Nashville, TN | Eastern Time (US & Canada) |
567,758,165,287,002,100 | neutral | 0.6526 | null | 0 | Southwest | null | stephwalker78 | null | 0 | @SouthwestAir RDU flights expected to be ok this afternoon and tonight? | null | 2015-02-17 10:51:09 -0800 | Southern Virginia!!!!!! | null |
567,758,009,607,421,950 | negative | 1 | Can't Tell | 0.6338 | Southwest | null | clarelanusse | null | 0 | @SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport | null | 2015-02-17 10:50:32 -0800 | null | Pacific Time (US & Canada) |
567,757,771,953,561,600 | negative | 0.6737 | Cancelled Flight | 0.6737 | Southwest | null | paigelarae | null | 0 | @SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight? | null | 2015-02-17 10:49:35 -0800 | null | Central Time (US & Canada) |
567,756,963,329,867,800 | negative | 1 | Flight Attendant Complaints | 0.6585 | Southwest | null | rwcrampton | null | 0 | @SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time. | null | 2015-02-17 10:46:23 -0800 | Atlanta Georgia | null |
567,756,556,536,909,800 | negative | 1 | Late Flight | 1 | Southwest | null | The_Chellers | null | 0 | @SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable | null | 2015-02-17 10:44:46 -0800 | Washington, DC | Eastern Time (US & Canada) |
567,754,562,053,091,300 | neutral | 0.6662 | null | 0 | Southwest | null | maitlande | null | 0 | @SouthwestAir I absolutely will. Where can I send it? | null | 2015-02-17 10:36:50 -0800 | Boston, MA | Eastern Time (US & Canada) |
567,754,504,817,606,660 | positive | 1 | null | null | Southwest | null | Masterpeacefull | null | 0 | @SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763 | null | 2015-02-17 10:36:36 -0800 | null | Central Time (US & Canada) |
567,754,223,362,666,500 | negative | 1 | Bad Flight | 1 | Southwest | null | LedPinkCloudz | null | 0 | @SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight. | null | 2015-02-17 10:35:29 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
567,754,165,904,887,800 | negative | 1 | Late Flight | 1 | Southwest | null | sahandmirza | null | 0 | @SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN | null | 2015-02-17 10:35:16 -0800 | San Francisco, CA | null |
567,754,096,272,224,260 | neutral | 0.6953 | null | null | Southwest | null | Michael_Stirrat | null | 0 | @SouthwestAir Happily! But you need to follow me in order for me to DM you | null | 2015-02-17 10:34:59 -0800 | ÜT: 32.259172,-110.788252 | Arizona |
567,753,899,939,860,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | LedPinkCloudz | null | 0 | @SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page. | null | 2015-02-17 10:34:12 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
567,753,747,283,988,500 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | LedPinkCloudz | null | 0 | @SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant. | null | 2015-02-17 10:33:36 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
567,753,194,546,421,760 | positive | 0.65 | null | null | Southwest | null | mrshossruns | null | 0 | @SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather! | null | 2015-02-17 10:31:24 -0800 | null | Eastern Time (US & Canada) |
567,752,826,353,225,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dallendoug | null | 0 | @SouthwestAir not terribly inspired to call "customer service" in the future now. | null | 2015-02-17 10:29:56 -0800 | Washington DC | null |
567,752,680,514,330,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dallendoug | null | 0 | @SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it??? | null | 2015-02-17 10:29:22 -0800 | Washington DC | null |
567,752,478,309,875,700 | negative | 0.6439 | Customer Service Issue | 0.6439 | Southwest | null | dallendoug | null | 0 | @SouthwestAir the person I talked to couldn't do anything not normally available online other than the "no charge" part. | null | 2015-02-17 10:28:33 -0800 | Washington DC | null |
567,752,407,166,103,550 | negative | 0.6421 | Late Flight | 0.3474 | Southwest | null | caralageson | null | 0 | @SouthwestAir can someone help me set up a callback today? | null | 2015-02-17 10:28:16 -0800 | Cleveland, Ohio | Central Time (US & Canada) |
567,752,230,111,936,500 | negative | 1 | Cancelled Flight | 1 | Southwest | null | dallendoug | null | 0 | @SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues? | null | 2015-02-17 10:27:34 -0800 | Washington DC | null |
567,752,048,402,104,300 | negative | 1 | Customer Service Issue | 0.6748 | Southwest | null | dallendoug | null | 0 | @SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes. | null | 2015-02-17 10:26:51 -0800 | Washington DC | null |
567,752,009,806,131,200 | negative | 0.6923 | Flight Booking Problems | 0.6923 | Southwest | null | jonw4570 | null | 0 | @SouthwestAir no had to rebook my flight myself and am about to board in bham. | null | 2015-02-17 10:26:42 -0800 | Huntsville, AL | Central Time (US & Canada) |
567,751,489,754,382,340 | negative | 0.9594 | Customer Service Issue | 0.9594 | Southwest | negative | bdhatch1 | Customer Service Issue | 0 | @SouthwestAir please send me a number to call to talk to a person and not be put on hold | null | 2015-02-17 10:24:38 -0800 | null | Eastern Time (US & Canada) |
567,750,645,462,360,060 | negative | 0.6735 | Cancelled Flight | 0.3571 | Southwest | null | RobinDamato | null | 0 | @SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight | null | 2015-02-17 10:21:16 -0800 | Orchard Park, NY | null |
567,750,589,040,181,250 | negative | 1 | Customer Service Issue | 1 | Southwest | null | justinmcintosh | null | 1 | @SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating! | null | 2015-02-17 10:21:03 -0800 | iPhone: 36.205651,-86.695243 | Central Time (US & Canada) |
567,750,529,620,697,100 | negative | 1 | Can't Tell | 0.6551 | Southwest | null | joycarmody | null | 0 | @SouthwestAir You need to be more accommodating to your loyal customers. Not happy now! | null | 2015-02-17 10:20:49 -0800 | Tampa | null |
567,750,519,402,143,740 | positive | 1 | null | null | Southwest | null | StarkTTT | null | 0 | @SouthwestAir yes. Thank you. Oct 25-oct 31 | null | 2015-02-17 10:20:46 -0800 | Château d'If | Central Time (US & Canada) |
567,750,328,729,485,300 | negative | 1 | Cancelled Flight | 0.6227 | Southwest | null | BernhardtJH | null | 0 | @SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund | null | 2015-02-17 10:20:01 -0800 | Columbus, OH | Eastern Time (US & Canada) |
567,749,848,074,813,440 | neutral | 0.6513 | null | null | Southwest | null | JosephGruber | null | 0 | @SouthwestAir Already rebooked for tomorrow. Fingers crossed! | null | 2015-02-17 10:18:06 -0800 | Arlington, VA | Eastern Time (US & Canada) |
567,749,206,236,880,900 | neutral | 1 | null | null | Southwest | null | deantak | null | 0 | @SouthwestAir followed. | null | 2015-02-17 10:15:33 -0800 | Silicon Valley | Pacific Time (US & Canada) |
567,748,702,781,992,960 | negative | 1 | Customer Service Issue | 1 | Southwest | null | LedPinkCloudz | null | 0 | @SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment | null | 2015-02-17 10:13:33 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
567,748,407,070,953,500 | neutral | 0.6534 | null | 0 | Southwest | null | RBrandtPhoto | null | 0 | @SouthwestAir or you could send me a DM. | null | 2015-02-17 10:12:23 -0800 | null | null |
567,748,330,734,641,150 | neutral | 0.6606 | null | 0 | Southwest | null | RBrandtPhoto | null | 0 | @SouthwestAir I am following you now. I don't think I can DM until you follow me. | null | 2015-02-17 10:12:04 -0800 | null | null |
567,748,208,844,365,800 | negative | 1 | Cancelled Flight | 1 | Southwest | null | JaleenaPosty | null | 0 | @SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use? | null | 2015-02-17 10:11:35 -0800 | null | null |
567,748,162,178,125,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | LedPinkCloudz | null | 0 | @SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again! | null | 2015-02-17 10:11:24 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
567,748,089,805,799,400 | negative | 1 | Lost Luggage | 1 | Southwest | null | 9ad16006a6014a6 | null | 0 | @SouthwestAir can i have my bags back ding!! | null | 2015-02-17 10:11:07 -0800 | null | null |
567,747,787,807,526,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CaliNigga62B | null | 0 | @SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect. | null | 2015-02-17 10:09:55 -0800 | null | null |
567,746,544,536,145,900 | positive | 1 | null | null | Southwest | null | GameDaySweetie | null | 0 | @SouthwestAir always when I fly SW. #loyalRRmember | null | 2015-02-17 10:04:59 -0800 | Nashville, TN | null |
567,745,845,781,864,450 | positive | 0.6923 | null | 0 | Southwest | null | GameDaySweetie | null | 0 | @SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response | null | 2015-02-17 10:02:12 -0800 | Nashville, TN | null |
567,744,948,934,426,600 | negative | 0.6632 | Customer Service Issue | 0.6632 | Southwest | null | beccalauren2011 | null | 0 | @SouthwestAir Trying to add my dog on the flight but can't get through. | null | 2015-02-17 09:58:38 -0800 | SMALL TOWN, USA | Central Time (US & Canada) |
567,744,842,935,980,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | susanpaint | null | 0 | @SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather. | null | 2015-02-17 09:58:13 -0800 | null | null |
567,744,627,143,213,060 | positive | 1 | null | null | Southwest | null | DustinSoper | null | 0 | @SouthwestAir Thanks a ton! | null | 2015-02-17 09:57:21 -0800 | Nashville, TN | Eastern Time (US & Canada) |
567,744,219,281,129,500 | positive | 1 | null | null | Southwest | null | PaytonTaylor129 | null | 1 | @SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR | null | 2015-02-17 09:55:44 -0800 | Nashville, TN | Quito |
567,743,010,322,935,800 | neutral | 0.6775 | null | null | Southwest | null | DustinSoper | null | 0 | @SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx! | null | 2015-02-17 09:50:56 -0800 | Nashville, TN | Eastern Time (US & Canada) |
567,741,655,587,905,540 | neutral | 1 | null | null | Southwest | null | XTREMELYSERIOUS | null | 0 | @SouthwestAir @NotPghTimothy no exceptions for national awards? | null | 2015-02-17 09:45:33 -0800 | Pittsburgh PA | Quito |
567,741,610,373,685,250 | neutral | 0.7067 | null | 0 | Southwest | null | taesaunt24 | null | 0 | @SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled | null | 2015-02-17 09:45:22 -0800 | null | Central Time (US & Canada) |
567,741,202,884,075,500 | positive | 1 | null | null | Southwest | null | MzQdotFore | null | 0 | @SouthwestAir is having a sale! I'm delighted! | null | 2015-02-17 09:43:45 -0800 | Minneapolis, Minnesota | Mountain Time (US & Canada) |
567,741,157,070,086,140 | positive | 1 | null | null | Southwest | null | asepopo | null | 0 | @SouthwestAir about time! Thank you! | null | 2015-02-17 09:43:34 -0800 | null | Eastern Time (US & Canada) |
567,740,403,755,909,100 | positive | 1 | null | null | Southwest | null | harrngtn | null | 0 | @SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me. | null | 2015-02-17 09:40:35 -0800 | Austin, TX | Central Time (US & Canada) |
567,740,235,061,014,500 | neutral | 1 | null | null | Southwest | null | aaronkivett | null | 0 | @SouthwestAir @gruber Finally. | null | 2015-02-17 09:39:54 -0800 | Overland Park, KS | null |
567,739,785,981,493,250 | positive | 0.6596 | null | 0 | Southwest | null | joepalko | null | 0 | @SouthwestAir you guys are awesome... #dontchangeathing #luv | null | 2015-02-17 09:38:07 -0800 | Delray Beach, FL | Eastern Time (US & Canada) |
567,739,785,406,873,600 | positive | 1 | null | null | Southwest | null | Bkloomer | null | 0 | @SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation. | null | 2015-02-17 09:38:07 -0800 | null | Central Time (US & Canada) |
567,739,553,251,725,300 | negative | 0.6736 | Flight Booking Problems | 0.3463 | Southwest | null | clements221 | null | 0 | @SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you. | null | 2015-02-17 09:37:12 -0800 | null | null |
567,739,453,884,465,150 | negative | 0.7027 | Can't Tell | 0.7027 | Southwest | null | clements221 | null | 0 | @SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? | null | 2015-02-17 09:36:48 -0800 | null | null |
567,739,426,499,862,500 | neutral | 1 | null | null | Southwest | null | DaxJeter | null | 0 | @SouthwestAir the 5:50 is sold out too? | null | 2015-02-17 09:36:42 -0800 | Nashville,TN | null |
567,738,743,491,412,000 | neutral | 0.6527 | null | 0 | Southwest | null | DaxJeter | null | 0 | @SouthwestAir myself and 2 others | null | 2015-02-17 09:33:59 -0800 | Nashville,TN | null |
567,738,715,657,609,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | clements221 | null | 0 | @SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you. | null | 2015-02-17 09:33:52 -0800 | null | null |
567,738,484,082,114,560 | negative | 1 | Customer Service Issue | 1 | Southwest | null | leahennessy | null | 0 | @SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours? | null | 2015-02-17 09:32:57 -0800 | Cambridge, MA | null |
567,738,375,755,415,550 | negative | 1 | Cancelled Flight | 0.6836 | Southwest | null | etachoir | null | 0 | @southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights. | null | 2015-02-17 09:32:31 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
567,738,154,128,769,000 | negative | 1 | Customer Service Issue | 0.346 | Southwest | null | leahennessy | null | 0 | @SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing! | null | 2015-02-17 09:31:38 -0800 | Cambridge, MA | null |
567,738,065,595,019,260 | negative | 1 | Customer Service Issue | 1 | Southwest | null | caralageson | null | 0 | @SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice | null | 2015-02-17 09:31:17 -0800 | Cleveland, Ohio | Central Time (US & Canada) |
567,737,962,541,375,500 | neutral | 1 | null | null | Southwest | null | AirTraffic101 | null | 0 | @SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE | null | 2015-02-17 09:30:52 -0800 | Ellicott City, Maryland | Eastern Time (US & Canada) |
567,737,653,118,779,400 | positive | 0.6606 | null | null | Southwest | null | StarkTTT | null | 0 | @SouthwestAir and thanks! | null | 2015-02-17 09:29:39 -0800 | Château d'If | Central Time (US & Canada) |
567,737,625,637,687,300 | neutral | 0.6619 | null | 0 | Southwest | null | StarkTTT | null | 0 | @SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October | null | 2015-02-17 09:29:32 -0800 | Château d'If | Central Time (US & Canada) |
567,737,617,031,381,000 | positive | 0.6838 | null | 0 | Southwest | null | kforbriger | null | 0 | @SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx | null | 2015-02-17 09:29:30 -0800 | Philly | Eastern Time (US & Canada) |
567,737,554,087,059,460 | neutral | 0.6617 | null | null | Southwest | null | JimmyCarrigan85 | null | 0 | @SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks! | null | 2015-02-17 09:29:15 -0800 | Chicago, IL | null |
567,737,449,938,685,950 | negative | 1 | Can't Tell | 0.6632 | Southwest | null | jjenreich | null | 0 | @SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!! | null | 2015-02-17 09:28:50 -0800 | Fort Lauderdale | Central Time (US & Canada) |
567,737,317,432,258,560 | neutral | 1 | null | null | Southwest | null | DaxJeter | null | 0 | @SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available | null | 2015-02-17 09:28:19 -0800 | Nashville,TN | null |
567,736,870,365,171,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | StarkTTT | null | 0 | @SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help? | null | 2015-02-17 09:26:32 -0800 | Château d'If | Central Time (US & Canada) |
567,736,166,787,850,240 | neutral | 0.6732 | null | null | Southwest | null | KatieAmmon | null | 0 | @SouthwestAir F5R3ZZ | null | 2015-02-17 09:23:44 -0800 | null | Eastern Time (US & Canada) |
567,735,766,416,392,200 | positive | 1 | null | null | Southwest | null | andicrawford | null | 0 | .@SouthwestAir you've got a mess here at DTW but your staff is doing great. | null | 2015-02-17 09:22:09 -0800 | Michigan | Eastern Time (US & Canada) |
567,735,667,879,575,550 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Masterpeacefull | null | 0 | @SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option. | null | 2015-02-17 09:21:45 -0800 | null | Central Time (US & Canada) |
567,735,489,688,395,800 | positive | 1 | null | null | Southwest | null | chaseagiles | null | 0 | @SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈ | [0.0, 0.0] | 2015-02-17 09:21:03 -0800 | Midvale, UT | Mountain Time (US & Canada) |
567,735,409,724,366,850 | negative | 1 | Customer Service Issue | 1 | Southwest | null | KatieAmmon | null | 0 | @SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call? | null | 2015-02-17 09:20:44 -0800 | null | Eastern Time (US & Canada) |
567,734,769,312,882,700 | negative | 1 | Can't Tell | 0.7065 | Southwest | null | 81FSUnole | null | 0 | . @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it | null | 2015-02-17 09:18:11 -0800 | Chapel Hill, NC | Eastern Time (US & Canada) |
567,734,329,212,940,300 | positive | 1 | null | null | Southwest | null | MrDavidLombardi | null | 0 | @SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature! | null | 2015-02-17 09:16:26 -0800 | AZ - USA | Arizona |
567,734,115,899,027,460 | neutral | 1 | null | null | Southwest | null | laurenproberts | null | 0 | @SouthwestAir - any update on flights in to BNA today? | null | 2015-02-17 09:15:35 -0800 | Nashville, TN | null |
567,734,113,088,835,600 | neutral | 0.3474 | null | 0 | Southwest | null | joepalko | null | 0 | @SouthwestAir damn weather messing up everything #serenitynow | null | 2015-02-17 09:15:35 -0800 | Delray Beach, FL | Eastern Time (US & Canada) |
567,734,002,287,513,600 | neutral | 0.6354 | null | 0 | Southwest | null | JasenVinlove | null | 0 | @SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning. | null | 2015-02-17 09:15:08 -0800 | St. Louis | Central Time (US & Canada) |
567,733,978,363,621,400 | negative | 1 | Customer Service Issue | 0.6474 | Southwest | null | KayyRahh_xo | null | 0 | @SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip | [41.79493709, -71.48004413] | 2015-02-17 09:15:03 -0800 | null | Eastern Time (US & Canada) |
567,733,656,106,459,140 | negative | 1 | Customer Service Issue | 0.6836 | Southwest | null | Loley9 | null | 0 | @SouthwestAir been on hold for over an hour.....not cool, you guys. | null | 2015-02-17 09:13:46 -0800 | Dallas, TX | Central Time (US & Canada) |
567,732,510,692,347,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | iBrianWeaver | null | 0 | @SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!! | null | 2015-02-17 09:09:13 -0800 | Nashville, TN | Central Time (US & Canada) |
567,732,427,691,683,840 | neutral | 0.6785 | null | null | Southwest | null | challemann | null | 0 | @SouthwestAir Got it, thanks. Any insight into what will happen tomorrow? | null | 2015-02-17 09:08:53 -0800 | New York | Eastern Time (US & Canada) |
567,731,712,004,595,700 | neutral | 1 | null | null | Southwest | null | theokatzman | null | 2 | @SouthwestAir any chance of adding LAX->JFK direct any time in the future? | null | 2015-02-17 09:06:02 -0800 | Lawrsh Ainjellush, CA | Eastern Time (US & Canada) |
567,731,598,871,642,100 | negative | 1 | Customer Service Issue | 0.3684 | Southwest | null | mal0877 | null | 0 | @SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements? | null | 2015-02-17 09:05:35 -0800 | null | null |
567,731,546,661,326,850 | negative | 1 | Customer Service Issue | 1 | Southwest | null | blackrivervaper | null | 0 | @SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare | null | 2015-02-17 09:05:23 -0800 | null | null |
567,731,246,462,033,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | elliemybellie | null | 0 | @SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions? | null | 2015-02-17 09:04:11 -0800 | null | null |
567,730,704,055,037,950 | negative | 0.6468 | Customer Service Issue | 0.6468 | Southwest | null | TJGoertz | null | 0 | @SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help? | null | 2015-02-17 09:02:02 -0800 | Toronto | Eastern Time (US & Canada) |
567,729,904,788,054,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | eguroff | null | 0 | @SouthwestAir have you considered adding the "we'll call you back when we have someone free" feature to your support line? | null | 2015-02-17 08:58:51 -0800 | Nashville, TN | Central Time (US & Canada) |
567,729,416,231,321,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | laurenaddell | null | 0 | @SouthwestAir I've been on hold with customer service for over an hour. Can you help?! | null | 2015-02-17 08:56:55 -0800 | New York, New York | Eastern Time (US & Canada) |
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