id int64 302M 302M | text stringlengths 3 2.76k | labels listlengths 1 8 | org_index int64 4 183 | industry stringclasses 7
values | data_source stringclasses 3
values |
|---|---|---|---|---|---|
301,977,889 | Despite helpful customer service, the waste of a day waiting for a confirmed order placed after several attempts due to app glitches is simply appalling | [
23,
15
] | 16 | Groceries | Apple Store |
301,977,978 | Bought more than usual today as I thought I would get double points. But NO. Now informed I was supposed to load an app shan’t bother if ORG136’s don’t keep the suggestions of bonus and then make excuses for not giving them | [
30,
15
] | 126 | Groceries | Apple Store |
301,977,386 | It’s an app that gets what you want but have to be patient as you often get kick out or the app freezes | [
17,
15
] | 49 | Groceries | Apple Store |
301,977,890 | This is without doubt the worst app of all of the grocery app! It has no quick update to add items as you go... lags and you have to go through the whole routine each time you add an item! Love ORG136’s food but have to say you could learn a thing or 2 from the ORG23’s app!! Puts me off buying from ORG136’s online, whi... | [
3,
6,
12,
15
] | 16 | Groceries | Apple Store |
301,977,979 | Promptly deleted. Just use stocard. | [
18
] | 126 | Groceries | Apple Store |
301,977,387 | I found this app really easy to use with no problems. Interestingly much better on my iPhone than when I’ve previously used my kindle fire. On that tablet it often stalled and gradually slowed down. Much easier now on my phone. | [
17,
12,
20,
15
] | 49 | Groceries | Apple Store |
301,977,980 | I have been using a ORG20 Card for years and thought the App looked like a good idea. I downloaded it and then tried to scan my card. When that showed up as a problem I entered the number manually but that didn’t work either. I tried the helpline but after waiting 20 minutes for someone to pick up I gave up. Get your ... | [
27,
18,
15
] | 126 | Groceries | Apple Store |
301,977,892 | I have been with you for a while now, and for some reason I ended up with two accounts! I thought we had sorted that out but now you want to change my password which I can’t remember.! Dates are essential in as much as I’m left with things that are out. Of date the next day? I’m going to phone you later on to sort ... | [
2,
23,
20
] | 16 | Groceries | Apple Store |
301,977,388 | I noticed this a few months ago, when ORG49 give you a chance to send feedback about the app, I included it on there but nothing’s been changed. This is why I’m leaving this review- hopefully something will be done about it. Whenever trying to search for something, it keeps popping up “Whoops the operation couldn’t ... | [
9,
15
] | 49 | Groceries | Apple Store |
301,977,981 | Updated and now no longer works. Never fail to be amazed at companies “updating” apps which then no longer work. How do they pass QA?? | [
15
] | 126 | Groceries | Apple Store |
301,977,893 | Continuing problem unable to amend order and check out | [
15
] | 16 | Groceries | Apple Store |
301,977,894 | Shop with ORG154 instead. | [
3
] | 16 | Groceries | Apple Store |
301,977,982 | Forced me to re-enter card details, my address (which you have already?!) and scan card doesn’t work. | [
18
] | 126 | Groceries | Apple Store |
301,977,389 | Mostly very good but sometimes it sticks and freezes but generally very easy to use | [
15
] | 49 | Groceries | Apple Store |
301,977,895 | Yet another update and yet again it fails. Errors errors errors. This app empties my basket, then emails to say order is updated. Freezes on the payment screen Doesn’t load my list when it has updated my changes. Plus tells me I have no slot booked Feedback is sent when requested when they do updates | [
18,
24,
15
] | 16 | Groceries | Apple Store |
301,977,986 | This isn’t anything to do with the new app .. I have had this problem since 2017 , that was the last time I could redeem my points myself to spend on ORG136’s online groceries when it was the old system of having voucher codes emailed to you , since that I have had to call them to redeem my points. I have made loads of... | [
6,
30,
27,
15,
16,
24
] | 126 | Groceries | Apple Store |
301,977,390 | I do all my food shopping using this app, never had any trouble and it’s so easy to use. Much easier than going to the store and you can keep a check on what your spending! I would recommend this to my family and friends and have set my mum up on it. No more waiting in queues, fighting to get down aisles, packing bags ... | [
14,
20,
5,
17
] | 49 | Groceries | Apple Store |
301,977,987 | How in 2019 they expect people to carry a stupid little plastic card around with them as still you can’t use ORG20 electronically. In what should I put this card exactly? I honestly wouldn’t be surprised if they start giving you little stamps to lick and stick on to a collector card and redeem for a jar of honey. Su... | [
0,
18,
15
] | 126 | Groceries | Apple Store |
301,977,988 | Where is the bar code so we can use phone at till ? | [
18
] | 126 | Groceries | Apple Store |
301,977,899 | App rarely works properly! | [
15
] | 16 | Groceries | Apple Store |
301,977,900 | Very poor, always crashing | [
15
] | 16 | Groceries | Apple Store |
301,977,989 | Battling to view weekly offers | [
15
] | 126 | Groceries | Apple Store |
301,977,393 | Since being ill ORG49 home delivery has been a life line for me. Everything works well and is delivered right into my kitchen. Everything I have had has been good and the people who pick pack and deliver are excellent. Thank you all. | [
8
] | 49 | Groceries | Apple Store |
301,977,991 | This app should allow you to go cardless, either with a scannable we code or to add the card into apple wallet. Instead this app does neither. I appreciate that ORG20 are now stating they are working towards this goal, but this after years of people requesting it. Quite frankly there is no excuse at all for a large loy... | [
6,
30,
18,
15
] | 126 | Groceries | Apple Store |
301,977,993 | What is the point if you cannot scan this, as you can with the ORG113 card? Waste of time. | [
6,
18
] | 126 | Groceries | Apple Store |
301,977,995 | Could do with a barcode or QR code like ORG154 for the card so this can be scanned at the till. | [
3,
18
] | 126 | Groceries | Apple Store |
301,977,901 | The app is nice and easy to use, quick to go through and find what you want and get your favourites. However 9 times out of 10 it simply times out on checkout and won’t actually complete the order making it essentially pointless to use the app. Shame, without that it would be 5* | [
18,
15
] | 16 | Groceries | Apple Store |
301,977,396 | Every week I have problems with the app crashing, not responding or just general slowness. Half way through my shop tonight and giving up. Please sort this out, it’s painful. | [
15
] | 49 | Groceries | Apple Store |
301,977,902 | I’ve been going round for 15mins trying to remove something from my basket that apparently isn’t available. All you can do is accept their replacement (which i don’t want). I’ve given up and gone back to ORG36 | [
15
] | 16 | Groceries | Apple Store |
301,977,904 | Just recently, when going from one screen to the next, the “loading circle” in the centre just keeps whirling, and then it goes and no change to the screen. At least a couple of attempts necessary each time. | [
12,
15
] | 16 | Groceries | Apple Store |
301,977,998 | I thought I would download this app so that I could de clutter my wallet of my ORG20 card. WRONG! You can’t use this app to swipe your ORG20 card. In this day and age why develop an app and leave this function off. Shocking! | [
18,
15
] | 126 | Groceries | Apple Store |
301,977,398 | Dear developers, please fix check out errors, “there are errors in check out API, check out needs to be executed successfully before executing this api” or it throws error that i have insufficient funds even though I have balance on my ORG131. | [
18,
15
] | 49 | Groceries | Apple Store |
301,977,999 | No dramas downloaded the app linked the card on eBay all the cards delivered very quickly does what it says on the side of the tin.says Ebay points will take a month or so hey ho all good thanks | [
14,
20,
17
] | 126 | Groceries | Apple Store |
301,977,905 | Whenever I use this app it always has a problem with something. Never is it completely smooth and seamless. It’s a shame. | [
15
] | 16 | Groceries | Apple Store |
301,977,399 | Hi I’m weekly on line shopper find the app slower sometimes otherwise no other issues | [
15,
8
] | 49 | Groceries | Apple Store |
301,977,906 | At the moment one star is too much, it used to be good until the whizz kids got at it and broke it. So be careful when checking out it may freeze. | [
15
] | 16 | Groceries | Apple Store |
301,978,000 | Excellent reward system | [
32
] | 126 | Groceries | Apple Store |
301,977,400 | Keeps crashing and slow to load items. | [
15
] | 49 | Groceries | Apple Store |
301,978,001 | You cannot use the app to scan at the til like you can with nearly every other loyalty card so wondering why it needs to be taking up storage space on my phone either that or will be looking for somewhere other than Esso to fill up | [
30,
18,
15
] | 126 | Groceries | Apple Store |
301,977,908 | Took my time enjoying selecting my first grocery order, got to checkout and hey presto, there is an error at the other end! But not to worry, you’re working on it!!!! Wont be using this again | [
6,
18,
15
] | 16 | Groceries | Apple Store |
301,977,909 | Painfully slow and v poor user experience, I won’t bother using it again | [
6,
15
] | 16 | Groceries | Apple Store |
301,977,401 | App is easy to use but still contains a few bugs. | [
17
] | 49 | Groceries | Apple Store |
301,977,910 | The app is good and does what it's meant to do..but why does it crash and keep logging me out so often? That hug needs fixing. | [
0,
17
] | 16 | Groceries | Apple Store |
301,977,911 | Speed of the app is just too slow loading screens all the time. And punch to zoom is needed but pointless on this. Try to copy ORG36. | [
3,
15
] | 16 | Groceries | Apple Store |
301,978,002 | I can’t even type on the login or password. Awful app | [
0,
15
] | 126 | Groceries | Apple Store |
301,978,003 | Have been trying to download for 2 weeks. Was promised a return phone call a week ago to no avail. | [
21,
27,
15
] | 126 | Groceries | Apple Store |
301,977,402 | The app is so easy to use. I rarely have any issues on iOS. I love how everything saves to your favourites, it makes it so quick for the next time you shop! Delivery slots can be expensive depending on the slot you choose, the drivers are great usually and I find the tracking is generally quite accurate!! I find ORG49 ... | [
20,
17,
18,
5,
14,
35
] | 49 | Groceries | Apple Store |
301,977,913 | Good but painstakingly slow at times to the point where its unusable and you have to give up and try later. | [
6,
12
] | 16 | Groceries | Apple Store |
301,977,403 | It saves favourites. You can re re-order previous orders and amend up to midnight the night before. Used it for years now. Always forget something when I visit the store but the App gives reminders. Substitutes are optional. Can’t really fault it. | [
17,
8
] | 49 | Groceries | Apple Store |
301,977,914 | When doing order is doesn’t add you extra points on your final bill when order items that have bonus points | [
30,
18
] | 16 | Groceries | Apple Store |
301,977,915 | Got a voucher for money off first order so thought we’d give it a try instead of a normal ORG71. This app is so staggeringly bad in comparison it’s hard to believe it comes from a company as big as ORG16. Registration took 4 attempts having to re-enter all details every time. Trolley contents would disappear having t... | [
0,
30,
15
] | 16 | Groceries | Apple Store |
301,977,916 | Easy to use, never a problem fully recommended | [
20,
8
] | 16 | Groceries | Apple Store |
301,978,007 | Since updating it won’t accept my ORG20 card and says I have to phone them to sort it out. | [
27,
18,
15
] | 126 | Groceries | Apple Store |
301,978,008 | Great app- would be 5* if they added functionality for Apple wallet like all other store cards! | [
3,
17,
18
] | 126 | Groceries | Apple Store |
301,977,406 | I have given this score as when trying to shop it keeps freezing. It takes ages to do my shopping. A lot of items I wanted were sold out. | [
12,
15
] | 49 | Groceries | Apple Store |
301,978,009 | This app would be so much better if it had an Apple wallet pass. | [
18,
15
] | 126 | Groceries | Apple Store |
301,977,917 | The app itself is good but always gets stuck on payment verification which means I can only use it to load my trolley and then have to go to the website to check out. | [
18,
15
] | 16 | Groceries | Apple Store |
301,977,918 | So frustrating! You can no longer sort favourites by category, so the whole list in jumbled up! So hard to shop that way! Compare with ORG154 favourites, all grouped by category, SO much easier that way. Puts me off using ORG136’s | [
3,
18,
15
] | 16 | Groceries | Apple Store |
301,977,407 | The app can be temperamental but usually works after opening and closing it a few times. I love that it keeps your groceries in the basket even if you have been distracted for a few hours while trying to do your online order. Would recommend downloading it! Well done ORG49! | [
17,
20,
8
] | 49 | Groceries | Apple Store |
301,977,920 | The app doesn’t now allow you to sort favourites by category, the obvious method for most people. Please fix. The product search is also less capable than it needs to be (have you heard of ORG57?). Please stop adding products to favourites after one purchase - twice in quick succession should the bare minimum or all... | [
15
] | 16 | Groceries | Apple Store |
301,977,921 | Favourites, substitutes, coupons, booking deliveries, amending, perfect | [
17,
32,
20,
8
] | 16 | Groceries | Apple Store |
301,977,923 | Compared to the useful but simple features that ORG36 has this is not an app that had what you need to shop efficiently. You can't add to your order with one click, you have to open the order and check out again - at least six clicks to add one single item. If you have things in your cart you can't add them to your ord... | [
18,
15
] | 16 | Groceries | Apple Store |
301,978,010 | So glad the ORG20 app is finally of use and you can use it to collect points via an e-card instead of needing the old fashioned physical card. So annoyed by the notification bubble that cannot be removed though! Have looked on every screen in the app, logged and and back in, updated the app, reset my phone...still it ... | [
17,
20,
15
] | 126 | Groceries | Apple Store |
301,978,011 | Received vouchers from the ORG20 card I have held for many years (sent in the post to my address). Went to use them but discovered I didn’t have my ORG20 card with me so unable to use them. Thought, I’ll see if there is an app that way I will always have the details in case I don’t have my card. Tried three times to e... | [
6,
30,
18,
15,
3
] | 126 | Groceries | Apple Store |
301,978,012 | At least test your app before releasing it into the marketplace. It doesn’t matter what ‘deals’ you have available if I can’t even login to see them. I have no such problem with any other loyalty card programmes app. | [
0,
3,
15
] | 126 | Groceries | Apple Store |
301,978,017 | Why role out a new app (that replaces the old app) that doesn’t work? | [
15
] | 126 | Groceries | Apple Store |
301,977,924 | Brilliant app, brilliant service !! | [
17,
8
] | 16 | Groceries | Apple Store |
301,977,927 | No good did a shop now everything gone saying locked out guess Ile go somewhere else | [
6
] | 16 | Groceries | Apple Store |
301,978,018 | I’m unable to remove the ‘1’ notification alert on the app, there is nothing I can find to read or clear, it’s so frustrating. Please put out a fix! | [
21,
18,
15
] | 126 | Groceries | Apple Store |
301,977,929 | Makes grocery shopping online so much easier. Only reason I didn’t give 5 stars is because I think the process for making changes to your order could be more simple for the user, such as another well known grocery shopping app that I use alternately. | [
3,
17,
19
] | 16 | Groceries | Apple Store |
301,977,409 | I’m not happy with new app. It’s difficult to find and it took ages to find anything | [
12,
18,
15
] | 49 | Groceries | Apple Store |
301,978,019 | Notification count of 1 which cannot be removed whatever you try. I used to rate ORG20 but it’s now completely useless. | [
6,
21
] | 126 | Groceries | Apple Store |
301,978,020 | Absolute waste of time doesn’t recognise card number | [
6,
18
] | 126 | Groceries | Apple Store |
301,977,930 | Long time regular ORG136’s customer and use this app once or twice a week. Fed up with the app crashing or trolley emptying by itself, just happened again today. Will be going elsewhere unless fixed. | [
15
] | 16 | Groceries | Apple Store |
301,977,410 | I have said this before. I know it does not affect everyone but older people with poor eyesight find the items on the page difficult to see. 6 in a row seems to be too many and I have my eyes checked regularly. Other than that I am satisfied. | [
15,
8
] | 49 | Groceries | Apple Store |
301,977,931 | Keeps bugging out every time I use it nothing like the ORG49 app can’t delete products keeps re adding | [
15
] | 16 | Groceries | Apple Store |
301,978,021 | Doesn't work anymore since they attempted to redo the app. | [
15
] | 126 | Groceries | Apple Store |
301,978,023 | Poor range of offers, more of a promotion site for other retailers, logs off regularly, a much poorer version than the previous ones. Sadly, the ORG136’s brand seems to be heading this way... | [
6,
15
] | 126 | Groceries | Apple Store |
301,977,411 | The app is slow and always crashes. I never get a full order, yet when I visit the shop the products are in stock! Delivery people are always polite and helpful though | [
12,
23,
15
] | 49 | Groceries | Apple Store |
301,978,024 | This app is next to useless - why can’t we use it to scan our bar code like the ORG154 or ORG23 apps? Or even integrate in to the wallet app? Basic functionality is missing. | [
18,
15
] | 126 | Groceries | Apple Store |
301,978,025 | Better app than before but shame about the absence of Apple Wallet support - at least from what I could see... | [
18,
15
] | 126 | Groceries | Apple Store |
301,978,027 | App has been needed for quite a long time, good to see its finally here tho and is still say to use. It juts needs a function so o can add the card to my wallet to be perfect. | [
17,
18
] | 126 | Groceries | Apple Store |
301,977,932 | My other grumble is having to click through 2 screens of have you considered and did you forget when checking out. | [
18,
15
] | 16 | Groceries | Apple Store |
301,977,413 | App crashes during shopping. Currently app not showing hardly ANY fresh foods - no fresh carrots, onions, garlic, mushrooms etc etc. Loads of products and food types are missing right now. Hopefully just a system they can fix on their side | [
15
] | 49 | Groceries | Apple Store |
301,977,933 | Won’t allow me to login, once I’ve entered my card number it just says to login. Clearly on the right part, this is just ridiculous. | [
0,
18
] | 126 | Groceries | Apple Store |
301,978,028 | Is there any change you will be able to had your ORG20 card to iPhone wallet. It’s a real pain having to open ORG20 app to scan then go back to open your iPhone wallet to use Apple Pay. Move with the times ORG136’s | [
18,
15
] | 126 | Groceries | Apple Store |
301,977,414 | There are a few issues with this app, for example; it randomly shuts down the app, it doesn’t remember information about your login, it crashes occasionally and it always has issues with logging in and putting items in the trolley. | [
0,
15
] | 49 | Groceries | Apple Store |
301,978,030 | No excuses after so much time why this option hasn’t been added, especially after such a major overhaul | [
15
] | 126 | Groceries | Apple Store |
301,978,031 | 2 stars for now because it has a notification badge on the icon and it won’t go away. Otherwise an improvement on the old app. | [
15
] | 126 | Groceries | Apple Store |
301,978,033 | Entered number and password both of which are fine on the website but this app says one or the other are wrong and change password. Not worth the bother DELETED | [
0,
15
] | 126 | Groceries | Apple Store |
301,977,935 | Very poor I have tried all options to sort this and phone call e mails and live chats later my app is still not working on my I phone 😡😡😡😡😡 after weeks and weeks of trying This is still not working we now into Dec 😡😡😡😡 | [
6,
27,
24,
15
] | 126 | Groceries | Apple Store |
301,977,936 | Since the last update it has become buggy. Slow to respond when using it. Pressing home, saved or card not responding all card does not always respond. My points and activity now don’t show up... | [
30,
15
] | 126 | Groceries | Apple Store |
301,977,938 | Great to see Apple Wallet support has now been added. Overall very good! | [
17,
20,
8
] | 126 | Groceries | Apple Store |
301,978,034 | I just want to point out the error in your ad. The verb ‘to be’ in the English language, in common with many other languages, is different between singular and plural e.g. There is and there are. The use of the apostrophe in there’s indicates the singular. The plural would be, there’re. Check your ad., | [
15
] | 126 | Groceries | Apple Store |
301,978,035 | It’s a great app but could be better if it was available for Apple wallet. Thank you | [
17,
18
] | 126 | Groceries | Apple Store |
301,977,415 | The App keeps refreshing while I’m trying to use it. Which can be very annoying. | [
15
] | 49 | Groceries | Apple Store |
301,978,036 | Logging in, it won’t scan the barcode on the back of my card. It then says ‘welcome back and asks for my password’ even though this is my first time with the app and I’ve not seta password. If I tap ‘reset password’ it suggests a gmail address that doesn’t exist so I can’t answer the reset email sent to me. | [
0,
18,
15
] | 126 | Groceries | Apple Store |
301,977,939 | The layout of this App is very poor, I’m not It sure why you would have such a poor layout, when you have to go and look for your points activity it’s nuts. Since having this New App the offers from ORG136’s have also been very poor and I can’t remember the last time I had any Bonus points or offers or realistic points... | [
30,
15
] | 126 | Groceries | Apple Store |
301,978,038 | Hi Guys, Nice update guys! Please can you allow customers to easily access their ORG20 cards via Apple Wallet to scan at the tills or self-service also would be worth add ORG159 support seems to be the only omission? Kindest Regards | [
21,
18,
15
] | 126 | Groceries | Apple Store |
301,977,416 | I keep trying to change my delivery address, however the app simply closes down. The app doesn’t represent what is sold in store. Very limited gluten free, yet, in store, plenty more choice! The app has serious issues. | [
15
] | 49 | Groceries | Apple Store |
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