execute list | id string | observation string | plan list | source string |
|---|---|---|---|---|
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "how can I switch some articles of purchase {{Order Number}}?",
"priori... | traj_00309bf42a86 | Customer has technical or service support request. Context: how can I switch some articles of purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I am trying to cancel purchase {{Order Number}}",
"priority": "Medium"... | traj_005a7e4b441a | Customer has technical or service support request. Context: I am trying to cancel purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can you help me cancelling purchase {{Order Number}}?",
"priority": "M... | traj_00640aaa2b41 | Customer has technical or service support request. Context: can you help me cancelling purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "remove something from order {{Order Number}}",
"priority": "Medium",
... | traj_00873907f813 | Customer has technical or service support request. Context: remove something from order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Have you heard about the new iPhone?\n#Person2#: yes, I heard it'... | traj_0094da7bb909 | Customer has technical or service support request. Context: #Person1#: Have you heard about the new iPhone?
#Person2#: yes, I heard it's supposed to come out in June. Are you think | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "change purchase {{Order Number}}",
"priority": "Medium",
"subjec... | traj_00df750c6799 | Customer has technical or service support request. Context: change purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i need help with canceling order {{Order Number}}",
"priority": "Mediu... | traj_00e81904b341 | Customer has technical or service support request. Context: i need help with canceling order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need help canceling purchase {{Order Number}}",
"priority": "Medium"... | traj_0112e4411a14 | Customer has technical or service support request. Context: I need help canceling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I have bought some items, help canceling purchase {{Order Number}}",
"... | traj_01324e1f951b | Customer has technical or service support request. Context: I have bought some items, help canceling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i do not know how to cancel order {{Order Number}}",
"priority": "Medi... | traj_01436b2d7310 | Customer has technical or service support request. Context: i do not know how to cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help to swap a product of order {{Order Number}}",
"priority": "Medium... | traj_0146d468db50 | Customer has technical or service support request. Context: help to swap a product of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Peter, listen to the lyrics of this song.\n#Person2#: What's so s... | traj_01506ee18d1d | Customer has technical or service support request. Context: #Person1#: Peter, listen to the lyrics of this song.
#Person2#: What's so special about this song?
#Person1#: It's from | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "question about cancelling purchase {{Order Number}}",
"priority": "Med... | traj_015e3582534e | Customer has technical or service support request. Context: question about cancelling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "have problems with canceling order {{Order Number}}",
"priority": "Me... | traj_0168e242cbc2 | Customer has technical or service support request. Context: have problems with canceling order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can you help me cancelling purchase {{Order Number}}?",
"priority": "M... | traj_016ca6136eff | Customer has technical or service support request. Context: can you help me cancelling purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "assistance changing order {{Order Number}}",
"priority": "Medium",
... | traj_017075a0cdc4 | Customer has technical or service support request. Context: assistance changing order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need to change some items of order {{Order Number}}",
"priority": "M... | traj_017c468b48cc | Customer has technical or service support request. Context: I need to change some items of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Would you go to the bookstore with me?\n#Person2#: It sounds a go... | traj_0192fd4790dc | Customer has technical or service support request. Context: #Person1#: Would you go to the bookstore with me?
#Person2#: It sounds a good idea. Let's go.
#Person1#: Do you know Jef | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "assistance to delete an item from purchase {{Order Number}}",
"priorit... | traj_0198091f3ea0 | Customer has technical or service support request. Context: assistance to delete an item from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can you help me correcting purchase {{Order Number}}?",
"priority": "M... | traj_01a3fdab71cb | Customer has technical or service support request. Context: can you help me correcting purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Have you had any experience with sales work?\n#Person2#: Yes, I h... | traj_01cc426a8fed | Customer has technical or service support request. Context: #Person1#: Have you had any experience with sales work?
#Person2#: Yes, I have. In fact, I had worked for a foreign trad | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "how can I add an article to purchase {{Order Number}}?",
"priority": "... | traj_01e422750b20 | Customer has technical or service support request. Context: how can I add an article to purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I have a problem with cancelling order {{Order Number}}",
"priority": ... | traj_020784423c0f | Customer has technical or service support request. Context: I have a problem with cancelling order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Excuse me, did you find a green wool scarf? I was here about 5 mi... | traj_02193aa342f3 | Customer has technical or service support request. Context: #Person1#: Excuse me, did you find a green wool scarf? I was here about 5 minutes ago.
#Person2#: I can look.
#Person1#: | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can I remove some products from purchase {{Order Number}}?",
"priority... | traj_022134e43478 | Customer has technical or service support request. Context: can I remove some products from purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "order cancelation",
"priority": "Medium",
"subject": "Cancel_Ord... | traj_023a380494b8 | Customer has technical or service support request. Context: order cancelation | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Hi, boss. You wanted to see me?\n#Person2#: Zina. Look, I know wh... | traj_0259b00c98a5 | Customer has technical or service support request. Context: #Person1#: Hi, boss. You wanted to see me?
#Person2#: Zina. Look, I know when I hired you, I told you I'd pay you a sala | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I forgot to include an item in purchase {{Order Number}}",
"priority":... | traj_02657b5cd7c0 | Customer has technical or service support request. Context: I forgot to include an item in purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I bought some item, cancel order {{Order Number}}",
"priority": "Mediu... | traj_029bf90881f1 | Customer has technical or service support request. Context: I bought some item, cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "want help deleting several articles from purchase {{Order Number}}",
... | traj_02ed5a658942 | Customer has technical or service support request. Context: want help deleting several articles from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "wanna remove something from order {{Order Number}} can ya hnelp me",
"... | traj_03102b382cb8 | Customer has technical or service support request. Context: wanna remove something from order {{Order Number}} can ya hnelp me | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "icannot afford order {{Order Number}} could i cancel it",
"priority": ... | traj_031218de3fa1 | Customer has technical or service support request. Context: icannot afford order {{Order Number}} could i cancel it | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i cant delete some items from order {{Order Number}}",
"priority": "Me... | traj_03130fc24d99 | Customer has technical or service support request. Context: i cant delete some items from order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "how od i edit purchase {{Order Number}}",
"priority": "Medium",
... | traj_031e9b45ec55 | Customer has technical or service support request. Context: how od i edit purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "change order",
"priority": "Medium",
"subject": "Change_Order re... | traj_0321144ada49 | Customer has technical or service support request. Context: change order | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i need help to add several product to order {{Order Number}}",
"priori... | traj_0373c5dec14e | Customer has technical or service support request. Context: i need help to add several product to order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Suppose the company offer you a pay raise of 50%, would you be so... | traj_0380c87f3a90 | Customer has technical or service support request. Context: #Person1#: Suppose the company offer you a pay raise of 50%, would you be so determined to leave and look for a job as w | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I want assistance to add a product to order {{Order Number}}",
"priori... | traj_038e32f17f4a | Customer has technical or service support request. Context: I want assistance to add a product to order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I can't remove an item from purchase {{Order Number}}",
"priority": "M... | traj_03e9c90dd33e | Customer has technical or service support request. Context: I can't remove an item from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I want to modify purchase {{Order Number}}, how do I do it?",
"priorit... | traj_03ebfe203d3e | Customer has technical or service support request. Context: I want to modify purchase {{Order Number}}, how do I do it? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "edit order {{Order Number}}",
"priority": "Medium",
"subject": "... | traj_04313e46fbb5 | Customer has technical or service support request. Context: edit order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Bill, I'm expecting a big increase in turnover with the coming of... | traj_043e0df70de7 | Customer reports billing/invoice issue. Context: #Person1#: Bill, I'm expecting a big increase in turnover with the coming of the Mid-Autumn Festival. But wholesales are | [
"Perform screen pop to surface customer 360 and recent history",
"Review open cases and prior call notes for billing context",
"Create or update case for the billing discrepancy with appropriate priority",
"Log the call outcome with disposition and next steps"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can I edit order {{Order Number}}?",
"priority": "Medium",
"subj... | traj_0453a7e17f58 | Customer has technical or service support request. Context: can I edit order {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help to change an article of purchase {{Order Number}}",
"priority": "... | traj_0457fc9b6692 | Customer has technical or service support request. Context: help to change an article of purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i dont know how i can add several items to purchase {{Order Number}}",
... | traj_046cdba806cb | Customer has technical or service support request. Context: i dont know how i can add several items to purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need help with cancellng order {{Order Number}}",
"priority": "Mediu... | traj_046d36c3a975 | Customer has technical or service support request. Context: I need help with cancellng order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "wanna correct order {{Order Number}}",
"priority": "Medium",
"su... | traj_0475a6476285 | Customer has technical or service support request. Context: wanna correct order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need assistance cancelling order {{Order Number}}",
"priority": "Med... | traj_04858aa426c8 | Customer has technical or service support request. Context: I need assistance cancelling order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help me add an item to purchase {{Order Number}}",
"priority": "Medium... | traj_049bb05edeb2 | Customer has technical or service support request. Context: help me add an item to purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help me canceling purchase {{Order Number}}",
"priority": "Medium",
... | traj_04b369a4d6eb | Customer has technical or service support request. Context: help me canceling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I have to edit order {{Order Number}}, how do I do it?",
"priority": "... | traj_05494b5a9653 | Customer has technical or service support request. Context: I have to edit order {{Order Number}}, how do I do it? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i dont want order {{Order Number}}",
"priority": "Medium",
"subj... | traj_0551fefcffec | Customer has technical or service support request. Context: i dont want order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_activities"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Mrs. Phoebe, let's talk about the delivery arrangement for o... | traj_0571224308fe | Customer inquiring about renewal or add-ons. Context: #Person1#: Mrs. Phoebe, let's talk about the delivery arrangement for our goods.
#Person2#: Sure. What's your date of de | [
"Screen pop to load contact and open renewal case if any",
"List recent cases and activities for upsell context",
"Create/update case for renewal discussion",
"Log call with disposition noting next steps for AE"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can you help me cancelling purchase {{Order Number}}?",
"priority": "... | traj_05ab0551fe4a | Customer has technical or service support request. Context: can you help me cancelling purchase {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i purchased some fucking item cancel order {{Order Number}}",
"priorit... | traj_05aec249c277 | Customer has technical or service support request. Context: i purchased some fucking item cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i cannotedit purchase {{Order Number}}",
"priority": "Medium",
"... | traj_05fd5279d797 | Customer has technical or service support request. Context: i cannotedit purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "remove several items from purchase {{Order Number}}",
"priority": "Med... | traj_066daba31c28 | Customer has technical or service support request. Context: remove several items from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can you help me adding an itm to order {{Order Number}}?",
"priority":... | traj_0697ca2d2a9b | Customer has technical or service support request. Context: can you help me adding an itm to order {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i made an mistake could i modify order {{Order Number}}",
"priority": ... | traj_06a6aaaf2074 | Customer has technical or service support request. Context: i made an mistake could i modify order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i need assistance to add something to order {{Order Number}}",
"priori... | traj_06afc91f8c4b | Customer has technical or service support request. Context: i need assistance to add something to order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "can i remove something from order {{Order Number}}",
"priority": "Medi... | traj_06da35ea0552 | Customer has technical or service support request. Context: can i remove something from order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Can I take your order now, Madam?\n#Person2#: Yes, what would you... | traj_070919c6a815 | Customer has technical or service support request. Context: #Person1#: Can I take your order now, Madam?
#Person2#: Yes, what would you recommend?
#Person1#: I'm happy to recommend | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help to delete some itmes from purchase {{Order Number}}",
"priority":... | traj_071f55ed76c4 | Customer has technical or service support request. Context: help to delete some itmes from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "how to update order {{Order Number}}?",
"priority": "Medium",
"s... | traj_0735b0d6fa3b | Customer has technical or service support request. Context: how to update order {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Who was that guy you were talking to at the bar? It looked like h... | traj_0753e889df01 | Customer has technical or service support request. Context: #Person1#: Who was that guy you were talking to at the bar? It looked like he was hitting on you.
#Person2#: Yeah, we s | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help to cancel purchase {{Order Number}}",
"priority": "Medium",
... | traj_076e74f424de | Customer has technical or service support request. Context: help to cancel purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "what do I ned to do to cancel order {{Order Number}}?",
"priority": "M... | traj_077175b7d73f | Customer has technical or service support request. Context: what do I ned to do to cancel order {{Order Number}}? | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help me to remove a product from purchase {{Order Number}}",
"priority... | traj_07a2725740d8 | Customer has technical or service support request. Context: help me to remove a product from purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i try to sap some items of order {{Order Number}}",
"priority": "Mediu... | traj_07d13ca09885 | Customer has technical or service support request. Context: i try to sap some items of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "cancel purchase00123842",
"priority": "Medium",
"subject": "Canc... | traj_07f0c997d356 | Customer has technical or service support request. Context: cancel purchase00123842 | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Hi, Janice. Our first weekend after being employed is coming. Sho... | traj_07f3d4455f79 | Customer has technical or service support request. Context: #Person1#: Hi, Janice. Our first weekend after being employed is coming. Show me your plan.
#Person2#: My mom phoned me | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I don't know how I can cancel purchase {{Order Number}}",
"priority": ... | traj_0801dcc4f1a6 | Customer has technical or service support request. Context: I don't know how I can cancel purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need help with adding an article to order {{Order Number}}",
"priori... | traj_08243a366b44 | Customer has technical or service support request. Context: I need help with adding an article to order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: You don't look very happy. What seems to be the problem?\n#Person... | traj_0846288010b0 | Customer has technical or service support request. Context: #Person1#: You don't look very happy. What seems to be the problem?
#Person2#: I've got to write a long composition for | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need help swapping an item of order {{Order Number}}",
"priority": "... | traj_08b5cc16a6f5 | Customer has technical or service support request. Context: I need help swapping an item of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: I am trying to decide what school to apply to? \n#Person2#: Are y... | traj_08c85f2059f2 | Customer has technical or service support request. Context: #Person1#: I am trying to decide what school to apply to?
#Person2#: Are you thinking about a public school or a privat | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "help to cancel order {{Order Number}}",
"priority": "Medium",
"s... | traj_08ccd0ea7f16 | Customer has technical or service support request. Context: help to cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I do not know how I can swap an item of order {{Order Number}}",
"prio... | traj_08f413bf0e77 | Customer has technical or service support request. Context: I do not know how I can swap an item of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "wanna swap some items of order {{Order Number}}",
"priority": "Medium"... | traj_09011eb8f112 | Customer has technical or service support request. Context: wanna swap some items of order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I want to remove an item from order {{Order Number}}, I need hepl",
"p... | traj_09752f243418 | Customer has technical or service support request. Context: I want to remove an item from order {{Order Number}}, I need hepl | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "how to cancel the purchase i made",
"priority": "Medium",
"subje... | traj_09a3868d41b8 | Customer has technical or service support request. Context: how to cancel the purchase i made | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Gordon, you're ever so late. \n#Person2#: Yes, I am sorry. I miss... | traj_09a602e3bee8 | Customer has technical or service support request. Context: #Person1#: Gordon, you're ever so late.
#Person2#: Yes, I am sorry. I missed the bus.
#Person1#: But there's a bus eve | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i hasve got to update purchase {{Order Number}}",
"priority": "Medium"... | traj_09b943376cc5 | Customer has technical or service support request. Context: i hasve got to update purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i cannot poay for purchase {{Order Number}}",
"priority": "Medium",
... | traj_09cf3ef24e7b | Customer has technical or service support request. Context: i cannot poay for purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i do not know how i can cancel order {{Order Number}}",
"priority": "M... | traj_09d0a1ae9df6 | Customer has technical or service support request. Context: i do not know how i can cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Hi, Jack. Who are you writing to?\n#Person2#: I'm writing to my p... | traj_0a1106bc6190 | Customer reports billing/invoice issue. Context: #Person1#: Hi, Jack. Who are you writing to?
#Person2#: I'm writing to my parents, telling them I'll stay here this summ | [
"Perform screen pop to surface customer 360 and recent history",
"Review open cases and prior call notes for billing context",
"Create or update case for the billing discrepancy with appropriate priority",
"Log the call outcome with disposition and next steps"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "want assistance cancelling purchase {{Order Number}}",
"priority": "Me... | traj_0a2e0b12b31e | Customer has technical or service support request. Context: want assistance cancelling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "assistance adding something to purchase {{Order Number}}",
"priority":... | traj_0a582791f237 | Customer has technical or service support request. Context: assistance adding something to purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I need assistance with canceling purchase {{Order Number}}",
"priority... | traj_0a6207cb0a8e | Customer has technical or service support request. Context: I need assistance with canceling purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I am trying to cancel purchase {{Order Number}}",
"priority": "Medium"... | traj_0a7b45731c00 | Customer has technical or service support request. Context: I am trying to cancel purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i want help to cancel purchase {{Order Number}}",
"priority": "Medium"... | traj_0a81fd0dba44 | Customer has technical or service support request. Context: i want help to cancel purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "assistance with cancelling pucrhase {{Order Number}}",
"priority": "Me... | traj_0abc1da39403 | Customer has technical or service support request. Context: assistance with cancelling pucrhase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Could you do me a favor?\n#Person2#: Sure. What is it?\n#Person1#... | traj_0b09aa0ea310 | Customer has technical or service support request. Context: #Person1#: Could you do me a favor?
#Person2#: Sure. What is it?
#Person1#: Could you run over to the store? We need a f | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "add something to order {{Order Number}}",
"priority": "Medium",
... | traj_0c0c864b0c15 | Customer has technical or service support request. Context: add something to order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I can't edit order {{Order Number}}",
"priority": "Medium",
"sub... | traj_0c35944ac224 | Customer has technical or service support request. Context: I can't edit order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i do not want purchase {{Order Number}}",
"priority": "Medium",
... | traj_0c474a5a014c | Customer has technical or service support request. Context: i do not want purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "I can no longer afford purchase {{Order Number}}",
"priority": "Medium... | traj_0c5ece5af4ad | Customer has technical or service support request. Context: I can no longer afford purchase {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "#Person1#: Does Mr. Schmidt know he's going to become a father?\n#Person2#: ... | traj_0cb66afa1489 | Customer has technical or service support request. Context: #Person1#: Does Mr. Schmidt know he's going to become a father?
#Person2#: No, and I have no way of getting ahold of him | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | knkarthick/dialogsum |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "i cannot pay for my last item cancel order {{Order Number}}",
"priorit... | traj_0cf02f704f7a | Customer has technical or service support request. Context: i cannot pay for my last item cancel order {{Order Number}} | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
[
{
"args": {
"phone": "+15551234567"
},
"tool": "crm.screenpop"
},
{
"args": {
"contactId": "c_001"
},
"tool": "crm.list_cases"
},
{
"args": {
"contactId": "c_001",
"description": "update purchase00004587345",
"priority": "Medium",
"subject": "C... | traj_0d0055805a83 | Customer has technical or service support request. Context: update purchase00004587345 | [
"Screen pop for full contact and history",
"Check for open cases and recent calls",
"Create case capturing the reported issue",
"Log interaction disposition"
] | bitext/Bitext-customer-support-llm-chatbot-training-dataset |
End of preview. Expand in Data Studio
CX LAM Trajectories
This project is a fully local, real-world Large Action Model (LAM) for customer experience (CX) and CRM workflows. Built on a fine-tuned Qwen2.5-3B-Instruct-4bit (via MLX + LoRA on Apple Silicon), it generates and executes structured sequences of CRM tool calls—primarily crm.screenpop, crm.create_case, and crm.log_call—directly against a live browser-based CRM UI using Playwright. Unlike mock or simulated systems, every action occurs in the real rendered DOM. Visual perception is provided by a real VLM (mlx-vlm on screenshots).
The system runs as a closed-loop iterative agent with episodic memory (dense embeddings + full traces including VLM visuals + reasoning). It has been validated at 100% success on representative scenarios.
Composition
- Total trajectories: 2,346 base + ongoing real execution traces (with actual VLM descriptions and reasoning)
- Sources:
bitext/Bitext-customer-support-llm-chatbot-training-dataset: 1,996knkarthick/dialogsum: 350 (transcript-style proxy)
- Splits:
- train: 2,075
- test (reserved hold-out): 271 (~11.55%)
- Test set is explicitly never used for training.
Format
Each trajectory is a JSON object with:
id: unique identifiersource: original datasetobservation: natural language customer situation or queryplan: list of high-level stepsexecute: list of tool calls{"tool": "crm.xxx", "args": {...}}
The actions target CRM tools (screenpop, create_case, log_call). Real execution traces additionally contain visual_context (VLM output), reasoning, dialogue, and results.
Generation & Maximization
Raw public CX data was converted using rule-based synthesis. Maximized with real traces from full adaptive runs (real browser + VLM + memory + policy). See scripts/generate_max_traces.py, scripts/build_iterative_data.py (rich rows with VLM + reasoning), and lam/session_policy.py.
Evaluation Results (see companion model)
- 100 model tests (single-shot on hold-out): 100% valid_rate, parse_success, model_drove (avg 3 actions).
- 2 full real adaptive runs (
--adaptive --iterative --vision --memory --hybrid): both 100% success (3 steps, cases=1 + logs=1, terminal, full traceable VLM traces written). - 100 full adaptive loop tests: 100% full success (terminal + cases>=1 + logs>=1).
Usage
from datasets import load_dataset
ds = load_dataset("chendren/cx-lam-trajectories")
print(ds["train"][0])
License Notes
- Bitext: research / non-commercial.
- Dialogsum: public terms.
- Trajectories: MIT.
Related
Companion model: chendren/qwen2.5-3b-cx-lam
Intended for research on local grounded LAMs for CX, including real VLM + memory closed-loop agents.
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