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1101 | Lottery proceeds - Advice note April 2013 (Updated July 2020) | Footnotes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020 | 1 Lottery operators will wish to take note of Charity Commission advice on how charity law applies to fundraising: [Charities and Fundraising (opens in a new tab)](https://www.gov.uk/government/publications/charities-and-fundraising-cc20)
2 Social Responsibility code 4.3.1
3 [Section 252(4) of the Gamb... |
1102 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020 | * [Lottery proceeds - Advice note April 2013 (Updated July 2020)](#)
* [Who can promote lotteries?](#who-can-promote-lotteries)
* [‘Proceeds- and ‘profits- of a lottery](#proceeds-and-profits-of-a-lottery)
* [The expenses of a lottery - lottery proceeds](#the-expenses-of-a-lottery-lottery-proceeds)
* [Lottery submissio... | |
1103 | Lotteries: sector specific compliance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/lotteries-sector-specific-compliance | Lotteries (or raffles) can only be run for good causes, they cannot be run for private or commercial gain.
Lotteries differ from other types of gambling activity in that the minimum participation age is 16 for the National Lottery, society lotteries, customer lotteries and local authority lotteries, as opposed to 1... | |
1104 | Lotteries: sector specific compliance | Lotteries are defined by the Gambling Act 2005 as either ‘simple- or ‘complex- | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/lotteries-sector-specific-compliance | ### A simple lottery is where:
* people are required to pay to take part
* prizes are allocated to participants
* prizes are allocated wholly by chance.
### A complex lottery is where:
* people are required to pay to take part
* prizes are allocated to participants
* prizes are allocated by a series of processes t... |
1105 | Using SMS short codes for lottery promotion | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion | There is growing interest in using mobile phone SMS ‘short codes- in the promotion of lotteries. This involves licensed operators working with mobile phone operators and payment service providers.
This is a new initiative in the sector and may potentially involve an increased risk to compliance.
We have engaged ... | |
1106 | Using SMS short codes for lottery promotion | Legal issues | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion | Some of the issues you should consider and discuss with your legal advisors and any potential service provider before proceeding include:
* How will the social responsibility requirements such as age verification, customer interaction and self-exclusion be met given that these transactions could be anonymous apart f... |
1107 | Societies running lotteries for other good causes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes |
> Lotteries can only be run to raise funds for good causes, they cannot be run for private or commercial gain.
>
>
Society lotteries are lotteries promoted by non-commercial societies.
Such societies are organisations that are established and conducted to raise funds to support the specific aims and objective... | |
1108 | Societies running lotteries for other good causes | Aims and objectives | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes | Societies holding a lottery licence with the Commission or a registration with their local authority can also run lotteries to raise funds for other good causes provided that the aims and objectives allow them to do so.
If the society-s current aims and objectives do not allow for this then the society can amend th... |
1109 | Societies running lotteries for other good causes | Incidental lottery | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes | Alternatively, societies who would like to provide support to another good cause but do not wish to change their aims and objectives could decide to organise an ‘incidental lottery- at an event such as a fundraising dinner or fete.
|
1110 | Societies running lotteries for other good causes | Workplace lottery | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes | Or a society could organise a lottery within their workplace. This type of lottery is called a ‘work lottery-.
There is more information on these types of lotteries as follows:
* [fundraising with lotteries or raffles at events](/public-and-players/guide/page/how-to-run-a-fundraiser-with-lotteries-or-raffles-at-e... |
1111 | Remote | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices.
| |
1112 | Remote | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#remote-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-licences)
* [Annex A](#... |
1113 | Remote | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)
* [Technical standards](#generic-technical-standards)
* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino... |
1114 | Remote | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Information you-ll need for your application](#generic-getting-a-licence-information-youll-need-for-your-application)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)
|
1115 | Remote | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Compliance](#generic-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Display of licensed status](#generic-display-of-licensed-status)
* [Making changes to your licence](#generic-making-changes-to-your-licence)
* [Sur... |
1116 | Remote | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | Remote gambling includes all forms of gambling where players take part by using forms of remote communication.
This includes:
* the internet
* telephone
* TV
* radio, or
* any other kind of technology for gambling remotely.
Examples of remote gambling include:
* betting and slots apps on mobile phones and tab... |
1117 | Remote | Guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | Guidance for the remote sector.
* [**Guidance** What is gambling software?
An advice note, from June 2014 on the definition of gambling software, relevant statutory provisions and licence requirements.](/licensees-and-businesses/guide/what-is-gambling-software)
* [Key equipment
We do not specify where your ... |
1118 | Remote | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | There are different types of licence that remote businesses may need to apply for, you may need more than of the following:
* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [Annex A for small-scale... |
1119 | Remote | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [All](#all)
* [Remote](#Remote)
* [Non-remote](#Non-remote)
## All activities
## Remote licence activities
## Non-remote licence activities
|
1120 | Remote | All activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Remote betting host real events licence
This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)... |
1121 | Remote | Remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Remote betting host real events licence
This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)... |
1122 | Remote | Non-remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
1123 | Remote | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.
The following legislation and policies are applicable to all licensees.
* [Gambling Act 2005
Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/co... |
1124 | Remote | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | You can apply online for a licence from us to provide remote games.
A remote application can take up to x months to process depending on the complexity of your business.
> You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority.
>
>
### ... |
1125 | Remote | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote | An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:
* the [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gam... |
1126 | What is gambling software? | Introduction and background | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | The Gambling Commission (the Commission) published [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online) (consolidated version) May 2014 which made a number of improvements to the previous version of the LCCP. One such provision [1](#1) requires licensed remote gambling operators... |
1127 | What is gambling software? | Definition of gambling software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | Gambling software is defined in [Section 41(2) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41) as “computer software for use in connection with remote gambling”, but does not include anything for use solely in connection with a gaming machine.
The Commission... |
1128 | What is gambling software? | Relevant statutory provisions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | There are two relevant provisions when considering who needs a gambling software operating licence, one set out in the Gambling Act 2005 the other in LCCP (consolidated) May 2014.
[Section 41(1) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41) states that ‘a p... |
1129 | What is gambling software? | When is a licence required? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | Whether a licence is needed comes down to what constitutes the activities of manufacture, supply, installation and adaptation of gambling software.
Performance of any one of these functions will require a company to hold a gambling software licence. There will be businesses that conduct all or a number of those act... |
1130 | What is gambling software? | Supplying gambling software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | We do not expect to require a business to hold a gambling software licence if the extent of its involvement in the supply chain is that it purchases or otherwise acquiresgambling software from a person and sells or otherwise supplies it to a third party without any involvement itself in its manufacture, adaptation or ... |
1131 | What is gambling software? | Installing gambling software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | The Commission considers that any person that installs gambling software on the system of a Commission licensed operator must do so in reliance on a gambling software licence issued by the Commission. If you already hold, or intend to apply for, a remote gambling operating licence with the Commission (eg remote casin... |
1132 | What is gambling software? | Manufacturing and adapting gambling software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | The activities of manufacturing and adapting are similar and relatively straight forward in that both activities involve developing gambling software to produce a finalised (or almost finalised) product. However this activity is also one of the more complex areas as multiple parties may be involved in the overall deve... |
1133 | What is gambling software? | The Commission when determining where control sits (and therefore who needs a licence) will want to understand: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | * which company is responsible for the design and functionality of the software?
* which company is responsible for approving design changes?
* which company is responsible for the functionality and acceptance testing?
* which company is responsible for the quality assurance/regulatory compliance testing of the product... |
1134 | What is gambling software? | Do gambling software businesses require additional remote operating licences? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | A gambling software licence only authorises the manufacture, supply, installation and adaptation of gambling software. It does not permit the provision of facilities for gambling and therefore any business that provides facilities for gambling (even if they hold a gambling software licence) will need a relevant remote... |
1135 | What is gambling software? | Technical standards for gambling software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | All gambling software (eg that which runs a slots game or sports betting service) must meet the Commission-s remote gambling and software technical standards if it is made available to customers, for example via an online casino or sports betting service in reliance on a Gambling Commission operating licence. Any such... |
1136 | What is gambling software? | Footnotes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | 1 [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software) .
2 [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software) .
3 This includes gambling software used in the facilities for gambling, eg software using player records as a b... |
1137 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software | * [What is gambling software?](#)
* [Definition of gambling software](#definition-of-gambling-software)
* [Relevant statutory provisions](#relevant-statutory-provisions)
* [When is a licence required?](#when-is-a-licence-required)
* [Do gambling software businesses require additional remote operating licences?](#do-gam... | |
1138 | Key equipment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/key-equipment | We will take into account a number of factors when considering applications in order to ensure that we have appropriate controls over the gambling offered and can ensure we can fulfil our compliance and enforcement activities.
The factors that will be considered will include ensuring:
* equipment is located in ju... | |
1139 | Live return to player performance monitoring of games of chance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | Remote operators are required to monitor the performance of the games they offer.
See [remote technical standards: section 5](/standards/remote-gambling-and-software-technical-standards/5-annex) .
Even though games must be tested prior to release (and after updates which may affect fairness) it is possible for... | |
1140 | Live return to player performance monitoring of games of chance | How to calculate return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | By dividing the win and turnover figures generated from a game you can determine the actual RTP.
For example, if after one month of play a game, designed with a 91.68% RTP, has accrued £1,200,000 of turnover and £1,085,000 in wins the RTP can be calculated as follows:
1,085,000 / 1,200,000 = .9042
Therefore t... |
1141 | Live return to player performance monitoring of games of chance | What volume of play should be achieved before measuring the actual RTP? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | Measuring a game with only a small amount of play will be pointless as the tolerance will be too large for meaningful results. On the other hand waiting for millions of game plays to occur might mean a game with errors is not detected for an unreasonably long time. The volatility of a game will detail the acceptable t... |
1142 | Live return to player performance monitoring of games of chance | Other considerations for live return to player performance monitoring of games of chance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | As remote gambling will record transactions in databases, and often at a very granular level, it easily facilitates more sophisticated measurements. The granularity of recorded gaming transactions and performance measurements should be commensurate with the game-s design and complexity, it should enable accurate perfo... |
1143 | Live return to player performance monitoring of games of chance | Measuring each stake level | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | A game that allows players to alter the stake per spin will result in turnover and win figures with mixed stake and wins from all bet levels. This will mean that activity played at max bet levels might drown out activity played at minimum bet levels. After a high number of games the influence of this will reduce, howe... |
1144 | Live return to player performance monitoring of games of chance | Measuring per channel | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | Remote games are often released separately on different platforms or channels (eg mobile, flash, download). Depending on the game-s design and architecture it could mean a game faults might only exist in one channel, this will be harder to detect if activity from all channels is aggregated into one measurement. We hav... |
1145 | Live return to player performance monitoring of games of chance | Segregating base game activity from bonus features or progressive jackpots | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | Where games are designed with complex bonus features the ability to monitor the game at both a base game and feature game level should be included. This will be particularly important where the feature has a large effect on the overall game-s RTP and is certainly important where a game implements a skill component in ... |
1146 | Live return to player performance monitoring of games of chance | Virtual sports products | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | In a similar way to skill games virtual sports returns will mostly depend on the player choices and so there won-t be a single theoretical RTP. In its place operators could monitor the hit rate and distribution of each possible event outcome against the designed probability. For example if there are seven virtual hors... |
1147 | Live return to player performance monitoring of games of chance | What about live dealer casino games? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | The primary focus in RTP monitoring is on RNG driven software product. Live dealers use physical equipment (such as roulette wheels and decks of cards) to determine the results and there are a range of other integrity measures that surround such provision. For example, there will be controls over the supply (from casi... |
1148 | Live return to player performance monitoring of games of chance | Measuring progressive jackpots | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | Games connected to progressive jackpot systems will need to be measured at a base game level (ie the game without the jackpot component). Jackpots are reaching very high values and their performance should be separately monitored. Given jackpots tend to be infrequent and large they will have high volatility ratings, t... |
1149 | Live return to player performance monitoring of games of chance | Key terms relating to live return to player performance monitoring of games of chance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | ### Theoretical RTP
This is the designed return to player percentage of the game, it will also be the advertised RTP of the game as displayed in the player facing rules, as per RTS 3C.
### Actual RTP
Calculated using the generated win and turnover figures of the live (operational) game. It shows the RTP the gam... |
1150 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance | * [Live return to player performance monitoring of games of chance](#)
* [How to calculate return to player (RTP)](#how-to-calculate-return-to-player-rtp)
* [What volume of play should be achieved before measuring the actual RTP?](#what-volume-of-play-should-be-achieved-before-measuring-the-actual-rtp)
* [Other conside... | |
1151 | Gaming machines in gambling premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machines-in-gambling-premises |
> You must ensure category B gaming machines are only made available in a manner which is reasonably consistent with the [licensing objectives](/about-us/what-we-do) .
>
>
[LCCP: Social responsibility code 9.1](/licensees-and-businesses/lccp/2/9)
This applies to:
* non-remote betting
* non-remote bingo
* ... | |
1152 | Gaming machines in gambling premises | Enforcing these requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machines-in-gambling-premises | The approach to enforcing these requirements will continue to provide you with the flexibility required to determine how best to deliver the above outcomes within your business. It is not for us to prescribe how you operate your gambling premises or to encourage a tick box approach to compliance.
The ability to pro... |
1153 | Cashless payment technologies in gambling premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | Debit cards and contactless payments have risen in popularity. Advances in technology that enable payments via phone, watches and wristbands has coincided with a significant decline in the use of cash by consumers.
Gambling businesses are keen to make sure that they can offer their customers the same level of choic... | |
1154 | Cashless payment technologies in gambling premises | Minimising gambling-related harm | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | We encourage operators to consider how they can gather data both before and after the implementation of any measure so that they can demonstrate the impact of control measures.
|
1155 | Cashless payment technologies in gambling premises | Considerations for operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | Research has shown that individuals can frequently gamble more money than they intended during gambling sessions. This leads to them making impulsive decisions that override their initial intentions to allocate a set amount of money to gamble with. Easy access to additional funds in gambling premises can therefore be ... |
1156 | Cashless payment technologies in gambling premises | Licence Conditions and Codes of Practice: cashless payment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | There are certain conditions and codes of practice that must be adhered to when providing cashless payment facilities. These include, for example, the need to implement effective policies and procedures for minimising certain risks to the licensing objectives; and provisions that limit the circumstances in which credi... |
1157 | Cashless payment technologies in gambling premises | Operators should refer to the LCCP for full details of the following relevant requirements: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | * [Licence condition 5.1 – cash and cash equivalents, payment methods and services](/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents)
* [Licence condition 6.1 – provision of credit by licensees and the use of credit cards](/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit)
* [So... |
1158 | Cashless payment technologies in gambling premises | Specific matters in relation to gaming machine payments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | Our view is that card payments that originate from contactless mobile payment systems such as Apple Pay, Android Pay or Samsung Pay should be regarded as the same as payments to use a gaming machine by means of a card itself. This is because the device used for such types of payment (eg a smartphone or watch) is essen... |
1159 | Cashless payment technologies in gambling premises | Checklist of considerations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | We welcome sight of novel product or concept developments before they are deployed in the market. We do not approve individual products, and the responsibility rests with operators to ensure that their developments are compliant and will help to deliver the licensing objectives of the Gambling Act. It is recommended t... |
1160 | Cashless payment technologies in gambling premises | In respect of the cashless technology product or system you are developing, you should be able to fully explain: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | * How you will make sure that consumers are required to have a break from gambling before they are able to access and use new funds.
* How you have satisfied yourself that you will be compliant with the Gaming Machine (Circumstances of Use) Regulations in respect of the use of debit or credit cards, payment limits and ... |
1161 | Cashless payment technologies in gambling premises | There are also a variety of harm mitigation and consumer empowerment measures that you should consider. You should ask yourself: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | * What information can your product provide to the consumer about their own gambling? For example, will consumers be able to access information on their transactional gambling history over certain periods of time?
* Are you able to provide tools that enable the user to manage their gambling? For example, can the consum... |
1162 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises | * [Cashless payment technologies in gambling premises](#)
* [Minimising gambling-related harm](#minimising-gambling-related-harm)
* [Licence Conditions and Codes of Practice: cashless payment](#licence-conditions-and-codes-of-practice-in-cashless-payment-technologies)
* [Checklist of considerations](#checklist-of-consi... | |
1163 | List of organisations for operator contributions | Information for operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | From 1 January 2020 operators must direct their annual financial contribution for gambling research, prevention and treatment as required by [Licence Conditions and Codes of Practice (LCCP) SR code 3.1.1](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling) to one or more of the organisations o... |
1164 | List of organisations for operator contributions | Operators must: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | * make an annual financial contribution to each of research, prevention and treatment. Your annual financial contribution must be to organisations for the purposes of delivering research, prevention and treatment. Payments for paid for services should not be counted as LCCP RET contributions
* ensure that these donatio... |
1165 | List of organisations for operator contributions | The process for organisations who wish to be on the list for annual LCCP RET contributions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | Gambling businesses are required to make an annual financial contribution to organisations which deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling (RET contributions). We do not specify an amount which may be c... |
1166 | List of organisations for operator contributions | Information requirements for approved organisations for RET contributions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | Approved organisations for RET contributions are required to send us quarterly returns listing the financial contributions they have received from operating licence holders. Returns consist of a templated MS Excel Open XML format spreadsheet, a blank copy of which is sent to approved organisations after their approval... |
1167 | List of organisations for operator contributions | LCCP RET contributions data – April 2021 to March 2022 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | The data table below shows the data that has been reported to us from organisations on the LCCP RET list on contributions received during the period April 2021 to March 2022. The table covers 12 months of data.
LCCP RET contributions data – April 2021 to March 2022 | Recipient | April to June 2021 | July to ... |
1168 | List of organisations for operator contributions | LCCP RET contributions data – January 2020 to March 2021 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | The data table shows the data that has been reported to us from organisations on the LCCP RET list on contributions received during the period January 2020 to March 2021. The table covers 15 months of data spanning two financial years.
LCCP RET contributions data – January 2020 to March 2021 | Recipient | Janu... |
1169 | List of organisations for operator contributions | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1170 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions | * [List of organisations for operator contributions](#)
* [The process for organisations who wish to be on the list for annual LCCP RET contributions](#the-process-for-organisations-who-wish-to-be-on-the-list-for-annual-lccp-ret)
* [LCCP RET contributions data – April 2021 to March 2022](#lccp-ret-contributions-data-ap... | |
1171 | Self-exclusion in social responsibility | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/self-exclusion-in-social-responsibility | If you interact with customers you must provide the option of self-exclusion for those who would like to take steps to stop gambling.
[LCCP: Section 3.5 social responsibility code and ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code)
| |
1172 | Self-exclusion in social responsibility | How to help your customers when they want to self-exclude | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/self-exclusion-in-social-responsibility | Entering into a self-exclusion is a significant step, and you should do what you can to ensure that the individual understands what it means. For example, that it is a commitment not to attempt to gamble for a minimum period of six months. Generally speaking, it is considered that this length of self-exclusion is nece... |
1173 | Regulatory settlements applied for socially responsible purposes | Background | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes | When the Commission takes regulatory action against a gambling operator, an outcome of that action can include a payment in lieu of the financial penalty the Commission might otherwise impose for breach of a licence condition. This is set in accordance with the [Statement of Principles for Determining Financial Penal... |
1174 | Regulatory settlements applied for socially responsible purposes | Information about destinations of regulatory settlements to be applied for socially responsible purposes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes | The Commission reviews proposals for destinations of regulatory settlements.
Projects that have been approved since March 2019 are listed on our [destinations of regulatory settlements to be applied for socially responsible purposes](/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-appli... |
1175 | Regulatory settlements applied for socially responsible purposes | Strict rules for operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes | Under the terms of a settlement, there is to be no publicity or benefit for the operator in connection with the regulatory settlement.
|
1176 | Regulatory settlements applied for socially responsible purposes | Information for proposals for destinations of regulatory settlements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes |
> Submissions for regulatory settlement funding are currently closed.
>
>
We recommend you review [our guidance for submitting a proposal for regulatory settlement funding](/guidance/guidance-for-submitting-a-proposal-for-regulatory-settlement-funding) before making a submission, and be aware of our deadlines.... |
1177 | Regulatory settlements applied for socially responsible purposes | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1178 | 3.5.6 - Multi-operator non-remote SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code | Applies to:
All non-remote casino, bingo and betting licences (except in respect of the provision of facilities for betting in reliance on a track premises licence) and holders of gaming machine general operating licences for adult gaming centres
**Social responsibility code** Compliance with these is a conditi... | |
1179 | 3.4.1 - Premises-based customer interaction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction | Applies to:
All non-remote licences (except non-remote lottery, gaming machine technical, gambling software and host licences); only the following remote licences – ancillary remote bingo, ancillary remote casino, ancillary remote betting, remote general betting limited, and remote betting intermediary (trading roo... | |
1180 | Customer interaction: formal guidance for premises-based operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators |
> This guidance applies to premises-based operators and is currently in effect.
>
>
> This is an HTML version of this guidance. You can also view or download the [original customer interaction guidance for premises-based operators (PDF)](#4ae78UgfVJADGplhwuPC56) published in July 2019.
>
>
Premises-based... | |
1181 | Customer interaction: formal guidance for premises-based operators | How to use this guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | The purpose of this guidance is to share knowledge based on research, current practice and lessons learned in order to support licensees in determining how they can meet the outcomes. It sets out why customer interaction is important and makes our expectations clear. Not all of the content of the guidance will be rele... |
1182 | Customer interaction: formal guidance for premises-based operators | How we will use this guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | For compliance and enforcement purposes, we will expect licensees to demonstrate how their policies, procedures and practices meet the required outcomes. This can be through implementing relevant parts of the guidance or demonstrating how and why implementing alternative solutions equally meet the outcomes.
Our und... |
1183 | Customer interaction: formal guidance for premises-based operators | Identifying the right customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | You need to know:
* the types of markers and behaviours that could indicate harm relevant to online gambling, and
* how to spot when those indicators should trigger an interaction.
You need to put together what you know about the customer, with the relevant indicators of harm, to decide whether you need to interac... |
1184 | Customer interaction: formal guidance for premises-based operators | Understanding the impact of gambling harms | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | In 2018 the Gambling Commission published research (Wardle et al 2018) on understanding the full range of gambling harms and the impact this can have on society. This research defined gambling harms as the ‘adverse impacts from gambling on the health and wellbeing of individuals, families, communities and society-. Th... |
1185 | Customer interaction: formal guidance for premises-based operators | Using the right indicators for your business | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Change compared with previous gambling activity is a general trigger for customer interaction. Building up your knowledge of your regular customers is key to helping you spot changes in their behaviour.
You should use a range of indicators. This is not an exhaustive list, but your indicators should include the foll... |
1186 | Customer interaction: formal guidance for premises-based operators | Affordability and a customer-s personal circumstances | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Historically, gambling operators have not systematically considered customer affordability when developing their customer interaction policies. Many have used deposit or loss thresholds as a main or sole prompt for a customer interaction, but these have often been set at levels that were inappropriately high, in compa... |
1187 | Customer interaction: formal guidance for premises-based operators | Vulnerability | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Life events or changes to an individual customer-s circumstances may mean that a person becomes more or less vulnerable to experiencing gambling harms. Those circumstances could include bereavement, loss of income or other factors, as follows. It will not always be obvious or clear to an operator when such events have... |
1188 | Customer interaction: formal guidance for premises-based operators | Spotting harmful gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | How you monitor activity depends on your business. For some very small operators, manual monitoring may work. Larger operators will need comprehensive systems, which could include a mix of automated and manual processes and should draw on all available sources of data to give a comprehensive picture of the customer-s ... |
1189 | Customer interaction: formal guidance for premises-based operators | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | It is important that all staff receive training so that they are aware of the signs that could indicate that a customer may be experiencing harms associated with gambling.
This is not an exhaustive list, but you should ensure that:
* Staff are trained to identify the signs of harm and refer back to documents that... |
1190 | Customer interaction: formal guidance for premises-based operators | Identify: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | These include:
* Are you curious about your customers?
* Are your indicators relevant to your gambling facilities and customers?
* How do you decide the right level of your thresholds?
* Do all appropriate staff have access to customer interaction records?
* How do you assess the risks posed by new and unfamiliar cu... |
1191 | Customer interaction: formal guidance for premises-based operators | Interacting with the customer | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | When you are concerned that a customer may be experiencing harm, acting early and quickly could help stop or prevent the harm worsening. It is important in a premises environment that you interact with the customer in a timely manner whilst the opportunity presents itself.
For some customers, making them aware of w... |
1192 | Customer interaction: formal guidance for premises-based operators | Offering help and support | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Encourage customers to think about their gambling. Their responses will help you work out the right kind of help and support to offer.
You will need to direct some customers to information about safer gambling and/or suggest appropriate gambling management tools. You might need to signpost them to sources of help a... |
1193 | Customer interaction: formal guidance for premises-based operators | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | You should ensure that your staff:
* understand the types of interaction that could take place and how to interact appropriately. For example, they may only need a brief intervention.
* know the type of help or support to offer, such as information, signposting customers to specialist support or the gambling managem... |
1194 | Customer interaction: formal guidance for premises-based operators | Keeping records | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Good record keeping allows you to demonstrate when and why you have interacted with customers and helps with ongoing monitoring of customers.
You should:
* Keep records of all customer interactions and, where an interaction has been ruled out, the reasons for this. Where an interaction has taken place at a later ... |
1195 | Customer interaction: formal guidance for premises-based operators | Interact: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | * Where concerns arise, are you able to intervene early and engage with a customer at the right time?
* How do you ensure your staff are prepared and able to carry out interactions?
* Are your staff able to carry out customer interactions discreetly?
* Are your staff aware of and trained to carry out different levels o... |
1196 | Customer interaction: formal guidance for premises-based operators | Evaluate | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | By evaluate, we mean to understand impact and effectiveness in two ways:
* did an individual customer interaction have a positive outcome for the customer, and
* does your overall approach to customer interaction work?
To help with the latter, the Advisory Board for Safer Gambling published an evaluation protocol ... |
1197 | Customer interaction: formal guidance for premises-based operators | Understanding the impact of individual interactions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | In this context, by impact we mean a change in the customer-s gambling activity which could be attributed to the interaction. An important part of this is whether the customer has understood the information or advice you gave.
Not every customer who receives an interaction will require active follow up, but many wi... |
1198 | Customer interaction: formal guidance for premises-based operators | Evaluating the effectiveness of the approach | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Records of interactions can provide useful evidence of what types of indicators, methods of interacting and options for providing support work well for customers. They will help to inform an evaluation of the effectiveness of your overall approach to customer interaction. Good evaluation helps you to understand which ... |
1199 | Customer interaction: formal guidance for premises-based operators | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | Your staff have an important role to play to understand whether your approach works.
As a minimum, you should:
* Ensure that records of all customer interactions are made by staff and used to aid decision making. Such records should be used for evaluation purposes, for example, dip sampling for quality assurance ... |
1200 | Customer interaction: formal guidance for premises-based operators | Evaluate: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators | * Do you know how many of your customers may be experiencing some level of harm associated with gambling?
* How do you know you are delivering positive outcomes for your customers?
* How could you improve on your policies and procedures?
* How could you share your good practice with the industry?
|
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