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201 | Casino | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | The Gambling Act 2005 defines a casino as an arrangement whereby people are given an opportunity to participate in one or more casino games.
You can read more about the legal definition of casinos in [Part 1 section 7 of the Gambling Act 2005 (opens in a new tab)]( https://www.legislation.gov.uk/ukpga/2005/19/sect... |
202 | Casino | Licences and fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | There are different types of licence that casino businesses may need to apply for, you may need more than of the following:
* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [premises licence](/lice... |
203 | Casino | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | * [All](#all)
* [Non-remote](#Non-remote)
* [Remote](#Remote)
## All activities
## Non-remote licence activities
## Remote licence activities
|
204 | Casino | All activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
205 | Casino | Non-remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
206 | Casino | Remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | * [Remote casino game host operating licence
This activity allows you to provide remote casino under specific circumstances.
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)
* [Remote casino operating licence
This licence allows you to offer casin... |
207 | Casino | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.
The following legislation and policies are also applicable to operating licence holders.
* [Gambling Act 2005
Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk... |
208 | Casino | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | You can apply online for a licence from us to provide casino activities.
A casino application can take up to x months to process depending on the complexity of your business.
> You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority.
>
>
... |
209 | Casino | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino | An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:
* the [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gam... |
210 | Gaming machines and software | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | Policies for gaming machines and gambling software including technical standards, testing strategies and test houses.
| |
211 | Gaming machines and software | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#gaming-machines-and-software-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-l... |
212 | Gaming machines and software | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)
* [Technical standards](#generic-technical-standards)
|
213 | Gaming machines and software | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Information you'll need for your application](#gaming-machines-and-software-getting-a-licence-information-youll-need-for)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)
|
214 | Gaming machines and software | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Compliance](#generic-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Making changes to your licence](#generic-making-changes-to-your-licence)
* [Surrendering your licence](#generic-surrendering-your-licence)
|
215 | Gaming machines and software | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | Gaming machines and software is an in-depth sector. The wide definition of gaming machines is a machine that is designed or adapted for use by people to gamble (whether or not it can be used for other purposes).
You can read more about the legal definition of gaming machines and software in [Section 235 of the Gam... |
216 | Gaming machines and software | Guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | Guidance for gaming machines and software.
* [**Guidance** Gaming machine categories
A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble.](/licensees-and-businesses/guide/gaming-machine-categories)
* [**Guidance** Gaming machine 'In Ga... |
217 | Gaming machines and software | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | There are different types of licence that gaming machine and or software businesses may need to apply for, you may need more than of the following:
* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* ... |
218 | Gaming machines and software | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [All](#all)
* [Non-remote](#Non-remote)
* [Remote](#Remote)
## All activities
## Non-remote licence activities
## Remote licence activities
|
219 | Gaming machines and software | All activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
220 | Gaming machines and software | Non-remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
221 | Gaming machines and software | Remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | * [Remote gaming machine technical - full licence
This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine.
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)
* [Remote gaming ... |
222 | Gaming machines and software | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.
The following legislation and policies are also applicable to operating licence holders.
* [Gambling Act 2005
Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk... |
223 | Gaming machines and software | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | You can apply online for a licence from us to provide gaming machine and or software activities.
An application for gaming machines and or software can take up to x months to process depending on the complexity of your business.
> You will need to apply for an operating licence, before you apply for a premises ... |
224 | Gaming machines and software | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software | An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:
* the [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gam... |
225 | Lotteries | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | Information for running lotteries and raffles including guidance for External Lottery Managers (ELMs).
| |
226 | Lotteries | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)
|
227 | Lotteries | Licences and fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#lotteries-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-licences)
* [Annex A... |
228 | Lotteries | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Information you'll need for your application](#lotteries-getting-a-licence-information-youll-need-for-your-application)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)
|
229 | Lotteries | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Compliance](#generic-compliance)
* [Sector specific compliance](#lotteries-sector-specific-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Display of licensed status](#generic-display-of-licensed-status)
* [Making ch... |
230 | Lotteries | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | Under the Gambling Act 2005, an arrangement is a lottery if it satisfies one of the following descriptions.
Lotteries fall under two categories.
An arrangement is a simple lottery if:
* people are required to pay in order to participate in the arrangement
* in the course of the arrangement one or more prizes a... |
231 | Lotteries | Guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | Information on lotteries, local authority lotteries and External Lottery Managers (ELMs).
* [Society lotteries
Information for societies who want to run a lottery or raffle, and what the regulations are around such lotteries.](/licensees-and-businesses/page/society-lotteries)
* [**Guidance** External Lottery M... |
232 | Lotteries | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | Gambling in Great Britain and the Gambling Commission's duties and responsibilites are detailed in the Gambling Act 2005.
The following legislation and policies are also applicable to operating licence holders.
* [Gambling Act 2005
Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/... |
233 | Lotteries | Licences and fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | There are different types of licence that lottery businesses may need to apply for, you may need more than of the following:
* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [premises licence](/lic... |
234 | Lotteries | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [All](#all)
* [Non-remote](#Non-remote)
* [Remote](#Remote)
## All activities
## Non-remote licence activities
## Remote licence activities
|
235 | Lotteries | All activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Non-remote external lottery manager operating licence
This licence allows you to manage a lottery on behalf of a society or local authority.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)
* [Non-remote society lottery operating licen... |
236 | Lotteries | Non-remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Non-remote external lottery manager operating licence
This licence allows you to manage a lottery on behalf of a society or local authority.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)
* [Non-remote society lottery operating licen... |
237 | Lotteries | Remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | * [Remote external lottery manager operating licence
This licence allows you to manage a lottery on behalf of a society or local authority.
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Remote society lottery licence
Society lotterie... |
238 | Lotteries | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | You can apply online for a licence from us to provide lottery activities.
### Information you'll need for your application
We will ask you to provide information about you and your business as part of your licence application.
* [**Guidance** What you need to send us when you apply for an operating licence... |
239 | Lotteries | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries | An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:
* the [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gam... |
240 | Remote | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices.
| |
241 | Remote | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#remote-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-licences)
* [Annex A](#... |
242 | Remote | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)
* [Technical standards](#generic-technical-standards)
* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino... |
243 | Remote | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Information you-ll need for your application](#generic-getting-a-licence-information-youll-need-for-your-application)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)
|
244 | Remote | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Compliance](#generic-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Display of licensed status](#generic-display-of-licensed-status)
* [Making changes to your licence](#generic-making-changes-to-your-licence)
* [Sur... |
245 | Remote | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | Remote gambling includes all forms of gambling where players take part by using forms of remote communication.
This includes:
* the internet
* telephone
* TV
* radio, or
* any other kind of technology for gambling remotely.
Examples of remote gambling include:
* betting and slots apps on mobile phones and tab... |
246 | Remote | Guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | Guidance for the remote sector.
* [**Guidance** What is gambling software?
An advice note, from June 2014 on the definition of gambling software, relevant statutory provisions and licence requirements.](/licensees-and-businesses/guide/what-is-gambling-software)
* [Key equipment
We do not specify where your ... |
247 | Remote | Licences and Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | There are different types of licence that remote businesses may need to apply for, you may need more than of the following:
* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [Annex A for small-scale... |
248 | Remote | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [All](#all)
* [Remote](#Remote)
* [Non-remote](#Non-remote)
## All activities
## Remote licence activities
## Non-remote licence activities
|
249 | Remote | All activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Remote betting host real events licence
This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)... |
250 | Remote | Remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Remote betting host real events licence
This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).
Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)... |
251 | Remote | Non-remote licence activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | * [Non-remote linked licences gambling software
If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.
Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linke... |
252 | Remote | Legislation and Policies | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.
The following legislation and policies are applicable to all licensees.
* [Gambling Act 2005
Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/co... |
253 | Remote | Getting a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | You can apply online for a licence from us to provide remote games.
A remote application can take up to x months to process depending on the complexity of your business.
> You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority.
>
>
### ... |
254 | Remote | When you hold a licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote | An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:
* the [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gam... |
255 | Compliance assessments | Notification of an assessment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | If you are required to take part in a compliance assessment, we will normally send you a formal notification by letter. However, we will conduct unannounced assessments where it is appropriate.
Where an unannounced assessment is conducted our staff will always identify themselves when they arrive and show their Gam... |
256 | Compliance assessments | Preparation for the assessment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | Before the assessment is conducted, we will:
* agree and communicate an agenda for the assessment, which may be subject to change depending on assessment findings
* request key policies and procedures
* request other key documents, where appropriate
* conduct open-source checks in relation to your gambling business,... |
257 | Compliance assessments | The assessment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | Our assessments are conducted on the basis of ‘show me, don-t tell me-.
We want you to demonstrate to us how your business is compliant, rather than providing verbal explanations. You should be prepared to show us evidence of how procedures work in practice.
The type of assessments that we will conduct include: ... |
258 | Compliance assessments | Full assessments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | A full assessment is an in-depth review of your business's compliance with the [licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp) .
A full assessment will typically consist of:
* a website review
* marketing and advertising review
* interviews with key persons
* a review of key po... |
259 | Compliance assessments | Targeted assessment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | A targeted assessment will focus on one or more specific areas of your business and will not cover all requirements of the LCCP.
However, if failings are discovered during a targeted assessment, we may review the wider business and conduct a full assessment. A targeted assessment will often be a follow-up to a full... |
260 | Compliance assessments | Thematic assessments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | We may conduct thematic assessments where we are assessing one or more specific elements of your business.
Typically, this type of exercise will include a number of licensees and will be a very specific assessment.
We may conduct this type of assessment using some of the elements of a full assessment, or we may ... |
261 | Compliance assessments | Assessment findings | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | Key concerns or good practice will be highlighted by our staff during the assessment. We aim to communicate the key findings of the assessment in a letter, within 14 days of the completion of the assessment. The letter will notify the outcome of the assessment and what happens next.
There are 3 outcomes from an ass... |
262 | Compliance assessments | No follow up required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | You will receive this letter following an assessment where there are no issues, or very minor issues identified.
|
263 | Compliance assessments | Improvement notice | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | You will receive this letter following an assessment where we have identified serious failings, but we are assured that there is no risk of consumer harm or significant risks to the licensing objectives. We must have confidence that you are able to put these things right at pace. You will be given a maximum of 3 month... |
264 | Compliance assessments | Consideration of regulatory action | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | Where we have identified breaches of our LCCP and there is evidence of consumer harm or risk of consumer harm, or there are risks to the licensing objectives, you will receive this letter. This letter means that we are considering whether the issues identified are sufficiently serious to open a regulatory investigatio... |
265 | Compliance assessments | Special measures | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | To increase the tools available to us and to ensure swift interventions with failing licensees we have been piloting a ‘special measures- scheme. The aim of this process is to raise standards immediately under strict supervision. Where licensees are being considered for regulatory action, we may consider special measu... |
266 | Compliance assessments | Reactive compliance enquiries | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | Where we have received information or have concerns which suggest that a licensee may have fallen below the standards expected, we will conduct further enquiries.
This will also include compliance assessments undertaken by Local Authorities that are referred to the Commission. This may be through formal information... |
267 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments | * [Compliance assessments](#)
* [Preparation for the assessment](#preparation-for-the-assessment)
* [The assessment](#the-assessment)
* [Full assessments](#full-assessments)
* [Targeted assessment](#targeted-assessment)
* [Thematic assessments](#thematic-assessments)
* [Assessment findings](#assessment-findings)
* [Spe... | |
268 | Licence Conditions and Codes of Practice | Overview | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp | The Licence Conditions and Codes of Practice (LCCP) is a very important part of running your business and we recommend you subscribe to our e-bulletin so we can notify you of any changes.
## View and search the LCCP online
We will consult widely on any changes so come back to this page frequently to check for the... |
269 | Licence Conditions and Codes of Practice | View and search the LCCP online | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp | You can now view the full LCCP online, navigate through sections and find related information the conditions and codes of practice.
Version effective from 12 September 2022
[View the LCCP online](/licensees-and-businesses/lccp/online) |
270 | Licence Conditions and Codes of Practice | Print or download a copy of the LCCP | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp | You can download the full LCCP as a HTML file or as a PDF. You can also print it out in full.
[Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/print)
Version effective from 12 September 2022
HTML Document
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271 | Licence Conditions and Codes of Practice | Print or download sector specific extracts of the LCCP | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp | You can download the extract as a HTML file or as a PDF. You can also print it out in full.
[Arcades extract](/licensees-and-businesses/lccp/print/arcades)
Version effective from 12 September 2022
HTML Document
[Betting extract](/licensees-and-businesses/lccp/print/betting)
Version effective from 12 Sep... |
272 | Licence Conditions and Codes of Practice | Keep updated with e-bulletin | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp | Our newsletter, e-bulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP.
[Sign up to the newsletter](/e-bulletin) .
[Next page
Online LCCP](/licensees-and-businesses/lccp/online) |
273 | Social responsibility | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | There are three licensing objectives which support the whole basis of gambling regulation:
1. that crime should be kept out of gambling
2. it should be conducted in a fair and open way
3. children and other vulnerable persons should be protected from harm or exploitation from gambling.
Most people who gamble do so... | |
274 | Social responsibility | Compliance with safer gambling requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | See the following pages:
* [Transparency with consumers- do they know who they're participating against?](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)
* [Advertising and marketing](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)
* [Appropriate... |
275 | Social responsibility | Licence conditions and codes of practice (LCCP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | Our [LCCP](/licensees-and-businesses/lccp/online) is the rulebook that sets out the measures that you must take and other aspects that we think are good practice. Use the LCCP as a starting point in order to run your business and build on these provisions, to ensure that you put your customers at the heart of your b... |
276 | Social responsibility | Working together to improve standards of safer gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | We work with a number of partner organisations in the area of safer gambling.
[GambleAware's (opens in a new tab)](https://www.begambleaware.org/) programme of treatment, education, harm prevention and research is guided by the [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms) , whi... |
277 | Social responsibility | Our expectations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | “We want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection. There is perhaps no better way to demonstrate a drive to raising standards than through a genuine and public commitment to meeting your social responsibilities.” - former CEO, ... |
278 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility | * [Social responsibility](#)
* [Compliance with safer gambling requirements](#compliance-with-safer-gambling-requirements)
* [Licence conditions and codes of practice (LCCP)](#licence-conditions-and-codes-of-practice-lccp)
* [Working together to improve standards of safer gambling](#working-together-to-improve-standard... | |
279 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | These principles set out the features that we, and the Advisory Board for Safer Gambling (ABSG) consider should be included in effective evaluations of multi-operator self-exclusion schemes. We have developed the principles with the National Responsible Gambling Strategy and the Evaluation Protocol in mind to support... | |
280 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | How you should evaluate your multi-operator self-exclusion scheme | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | These principles cover how the sample for interviews should be sourced, how reflective it should be of the scheme user population as a whole, and how data should be analysed and refreshed.
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281 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Principles | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | Interview sample should be as representative as possible of all scheme users Schemes should have an option for individuals to be re-contacted for research purposes. This option is presented at the end of the registration process and it is made clear to customers that it is fine for them to say no (this is an example o... |
282 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Protecting your self-excluded volunteers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | These principles are designed to safe-guard the scheme user as far as possible and ensure the interview is not an uncomfortable experience for them.
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283 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Principles | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | Research should be conducted according to established ethical standards for social research, having regard to the specific circumstances of the gambling sector. To support this, we will establish an expert group to provide advice and oversight about methods and ethics.
Researchers should only conduct interviews whe... |
284 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | What data you should collect | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | These principles set out what data needs to be fed into the impact evaluation to ensure it is robust:
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285 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Management information data (where available): | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | * number of individuals registered on the scheme
* individual-s use of multiple MOSE schemes
* number of individuals who have returned to gambling following MOSES period
* number of breaches of MOSES (broken down before and after gambling if possible).
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286 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Data from scheme users: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | * why did they sign up to MOSES?
* what would they have done if MOSES was not available?
* changes to behaviour since signing up and impact of these changes
* assessment of problem gambling status – ideally via the full PGSI screen but via the PGSI mini-screen if this is not practical
* longitudinal assessment of chang... |
287 | Assessment principles of multi-operator self-exclusion schemes (MOSES) | Further information that would be useful to collect | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | During a discussion with ABSG, we also identified a number of areas of interest which are not core to conducting a robust impact evaluation but could be valuable to understand further:
* history of the scheme user-s self-exclusion – have they self-excluded from individual operators previously, and was this effective... |
288 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment | * [Assessment principles of multi-operator self-exclusion schemes (MOSES)](#)
* [How you should evaluate your multi-operator self-exclusion scheme](#how-you-should-evaluate-your-multi-operator-self-exclusion-scheme)
* [Protecting your self-excluded volunteers](#protecting-your-self-excluded-volunteers)
* [What data you... | |
289 | Non-remote multi-operator self-exclusion | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/non-remote-multi-operator-self-exclusion |
> All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.
>
>
The following code is relevant to this section:
[LCCP: Social responsibility code 3.5.6](/licensees-and-businesses/lccp/condit... | |
290 | Non-remote multi-operator self-exclusion | Who operators can contact to register and participate | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/non-remote-multi-operator-self-exclusion | ### Arcades
BACTA Scheme Manager 29-30 Ely Place
London
EC1N 6TD
020 7730 6444
selfexclusion@bacta.org.uk
Smart Exclusion IHL Tech Ltd 01482 274539
support@ihlhub.com
[www.ihlhub.com (opens in new tab)](https://ihlhub.com/)
### Betting
Scheme Manager 10 Queen Street Place
London ... |
291 | Guidance on self-exclusion scheme provider information reporting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/guidance-on-self-exclusion-scheme-provider-information-reporting | We ask non-remote and remote multi-operator self-exclusion scheme providers to send us data about the self-exclusion schemes they operate.
We use this data to monitor self-exclusion activity on a sector and industry-level to inform policy development.
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292 | Guidance on self-exclusion scheme provider information reporting | Guidance on questions in self-exclusion scheme provider reports | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/guidance-on-self-exclusion-scheme-provider-information-reporting | Question 1. Total Number of Self-Exclusions Total number of new self-exclusions added to the scheme during the reporting period. Question 2. Total Number of Individuals who have made a self-exclusion Total number of individuals or people who have added a self-exclusion during the reporting period. Question 2a. Tot... |
293 | The importance of interacting with customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers | We have requirements in our Licence Conditions and Codes of Practice (LCCP) which set out the minimum standards that we expect you to comply with.
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294 | The importance of interacting with customers | Customer interaction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers | ### 3.4.1 Customer interaction for premises-based operators
The following code is relevant to this section: [LCCP: 3.4.1 - Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction) .
This requirement applies to customer interaction in premises-based gambling. The ... |
295 | The importance of interacting with customers | Notes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers | 1 The DSM-IV screening instrument is based on criteria from the fourth edition of the Diagnostic and Statistical Manual of the American Psychiatric Association (DSM-IV).
---
Last updated: 4 January 2023
Show updates to this content 'Information to players' removed from Related content as this webpage has be... |
296 | Preventing underage gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/prevent-underage-gambling | You must have policies in place that prevent underage gambling.
To protect children these should include, for example:
* checking the age of customers who appear to be, or are suspected of being, underage
* not deliberately providing facilities for gambling in such a way as to appeal particularly to children and ... | |
297 | Preventing underage gambling | Test purchasing to prevent underage gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/prevent-underage-gambling | We support and work closely with your local licensing authority on a rolling programme of [test purchasing activity](/authorities/guide/test-purchasing-and-age-verification-toolkit) to test the robustness of your age verification policies and procedures.
Gambling businesses that have failed in these test purchase... |
298 | Advertising and marketing rules and regulations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations | The following code is relevant to this section:
[LCCP: Social responsibility code 5.1.6 (Compliance with advertising codes)](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes) Operators should refer to LCCP provision 5 (Marketing) for the full set of code provisions relevant to marke... | |
299 | Advertising and marketing rules and regulations | You should pay particular attention to the following sections of the Codes: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations | [UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code) (opens in a new tab)](https://www.asa.org.uk/codes-and-rulings/advertising-codes/non-broadcast-code.html)
* [3 Misleading advertising (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/03.html)
* [8 Promot... |
300 | Ensuring self-excluded customers do not receive marketing materials | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials | You must take all reasonable steps to prevent any marketing material being sent to a self-excluded customer. It is a breach of social responsibility codes if you are unable to demonstrate that all reasonable steps have been taken to prevent marketing materials from being sent to self-excluded customers. The following... |
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