text stringlengths 25 279 | sentiment stringclasses 3
values | urgency stringclasses 3
values | category stringclasses 5
values | rationale stringlengths 44 165 |
|---|---|---|---|---|
It is not there you check it and message me my pin code is 201011 | neutral | high | account | User is requesting their PIN code, which is a potential security concern requiring immediate attention. |
I got it sorted out, after multiple phone calls and failed chat sessions those were horrible By The Way | negative | low | other | Customer resolved their issue but expressed dissatisfaction with the support experience. |
my internet has been out for 3 hours and I’m at 95 data used. Help a brother out please | negative | high | technical | Customer has been without internet for 3 hours and is nearly out of mobile data. |
what’s up with the night mode not working ?? | negative | medium | technical | Customer is reporting a technical issue with night mode not functioning properly. |
I have been sent a spam email is there anywhere I can report this email address? | neutral | low | other | User wants to know where to report a spam email they received. |
Spectrum is killing me have been waiting all day for my business for hook up promised at 900am now after 500pm these guys are terrible. | negative | high | technical | Business customer has been waiting all day for a promised service hook-up with no resolution. |
Hey fix the goddamn “I️” issue ASAP. | negative | high | technical | Customer is urgently demanding a fix for a specific technical bug. |
cannot you be a bit more precise than end of day. | negative | medium | other | Customer is dissatisfied with a vague 'end of day' response and wants more precision. |
MM! PA just told me he thinks you are that bad they are getting rid of you | negative | medium | account | Customer appears to be relaying negative feedback about potential account or service termination. |
how is IT THAT YOU GUYS SOMEHOW MANAGE TO CHARGE ME FOR A TRIP THAT I HAVE ALREADY MADE A PAYMENT FOR? | negative | high | billing | Customer is angry about being charged again for a trip they have already paid for. |
your service in Toronto stinks. Ill never ride again. | negative | medium | other | Customer is very dissatisfied with service in Toronto and threatening to stop using the service. |
I am very disappointing with the service of seller support my cases is not resolved its takes 3 months. Plz help | negative | high | other | Customer reports a support case unresolved for 3 months and is pleading for urgent assistance. |
Hello there, I am having an issue with listing my item. It says for me to verify my account by calling them which I did but that did not solve the problem. | neutral | medium | account | User is unable to list an item due to an unresolved account verification issue. |
Any chance of installing EV chargers in Newcastle/N.Tyneside? have 2 at but constantly ICED | neutral | medium | feature_request | Customer is requesting EV charger installation and reporting existing ones are being blocked. |
why am I opening bacon from You for kids lunch and finding bones in the pack? Thankfully I spotted them before hand chokingtodeath | negative | high | other | Customer found bones in a food product posing a serious choking hazard safety risk. |
Guna make a pumpkin and ginger soup but as there’s no pumpkins what’s the best substitute butternut squash or sweet potato? | neutral | low | other | User is asking a cooking question unrelated to any support context. |
checked in online this morning for flight to TXL tomorrow morning, but can’t get boarding pass. Says passport/visa must be checked at airport, seems strange for Germany. Any idea as to why this is? | neutral | high | technical | Traveler cannot obtain boarding pass before imminent flight and is seeking clarification on the requirement. |
Já simm! Porque? Somos associados Amazon | positive | low | account | User appears to be confirming Amazon associate membership status with a positive tone. |
Sorry, did not read the account bio. Yes please! . | positive | low | other | Customer is responding positively and politely to a social interaction. |
Disgusting CC service. I asked courier company name and she refused to tell.I found it myself and collected my parcel already. | negative | low | other | Customer had a poor service experience but has already resolved the issue themselves. |
Never Virgin’s fault. All of your services have an issue with oversubscription. If ppl tweet to say they don’t have seat you say they should have booked one. If you have a seat you say it’s busy bc of walk ons. It’s your issue to sort...its part of the service we pay for. | negative | medium | other | Customer is frustrated with systemic oversubscription issues affecting the service they pay for. |
All I want is some fries from McDonald’s ♀️ | neutral | low | other | User is making an off-topic comment unrelated to any support issue. |
Drove 2 hours to a mcdonalds for the Szechuan Sauce only to find out they start giving it away in 4 hours! AND ITS A 1 HOUR WAIT LINE! | negative | medium | other | Customer is frustrated after a long drive to obtain a limited promotional item and faces an extended wait. |
Been having issues for two weeks now incl. probably the most important time Dodgers. All devices phones/xbo have had the same issue | negative | high | technical | Customer has experienced ongoing issues across multiple devices for two weeks during an important event. |
new begging tactic on the tube this am, blocking the door unless you pay to get off. Terrified young staff member at work now | negative | high | other | Report of aggressive intimidation and a distressed staff member requiring immediate attention. |
Oh I’m pleasantly surprised. Yeah, I’ve been w/y’all for years and have rarely had any trouble. Tnx for the reply. | positive | low | other | Long-term customer expressing satisfaction and gratitude for a previous reply. |
It’s 9am and my iPhone X is at 45. PLEASE fix this! I took it off charger at 100 at 6am. | negative | high | technical | User is experiencing severe and urgent battery drain issue on their iPhone X. |
boy your app has frustrated me for 30mins straight! mademyheadhurt | negative | medium | technical | Customer is frustrated after 30 minutes of difficulty using the app. |
Thanks to for ANOTHER horrific flight! Pressure issues w/ the plane from PHL to DFW but too heavy to land so we spent the last 1.5 hrs flying around Philly. And stuck at the airport. I HATE YOU! | negative | high | other | Passenger experienced a dangerous in-flight pressure issue and is stranded at the airport, expressing extreme frustration. |
can we eect a YourTopSongs2017 custom playlist, and if so when?! Fingers crossed...music Canada spotify goat | positive | low | feature_request | Customer is requesting a YourTopSongs2017 custom playlist feature on Spotify. |
I have just an email from another print company that my SECOND print order is going to arrive today before Moo have got the first set to me. Poor show. | negative | medium | other | User is frustrated that a competitor delivered before Moo fulfilled even their first print order. |
online ordering has to be one of the least efficient things known to man. | negative | low | other | User is frustrated with the online ordering experience in general. |
Peer’s Certificate has eired !!! Now How can I access to the cpanel ?? cc | negative | high | technical | User cannot access cPanel due to an expired peer certificate. |
Guys, cmon. We cannot be having these server issues. it is 2017 for God sakes. it is messing with our ability to complete orders when they do not register properly. Fix it and then compensate us for the frustration. CODWWII | negative | high | technical | Customer is frustrated by recurring server issues that are disrupting order processing and is demanding a fix and compensation. |
every fuckin weekend i can’t play my motherfucking game for a hour without my internet going off for five minutes fixyourshit comcasttrash | negative | high | technical | Customer is repeatedly experiencing internet outages every weekend and is highly frustrated. |
stop saying you refund me when you never did so far you owe me 22.00 USD, you should know not to try to scam your customers | negative | high | billing | Customer is accusing the company of failing to issue a promised refund and alleging scam behavior. |
Hulu sucks! It crashes every 25 to 30 minutes, showing CRITICAL APPLICATION ERROR. Tried to get help through website, but that was useless. Rep said HuluPlus is no longer a thing so she tried to sync my Hulu account with the Plus App??!!! Hulu is a ripoff! | negative | high | technical | Customer experiences repeated critical app crashes and had an unhelpful support interaction, calling the service a ripoff. |
UPS not so good in UK read their feedback it’s fun | negative | low | other | Customer is making a negative comment about UPS UK service with no specific support request. |
Hi. I’m running iOS 11.1.2 and when I restart my phone the notifications appear correct. I can’t say for sure if it’s the same notifications I have the prob with. | neutral | low | technical | User is reporting an intermittent notification issue on iOS 11.1.2 that appears after a restart. |
your driver app is telling drivers there is a football game here in AZ today. The game is really Sunday. May want to update that for the drivers here | neutral | medium | technical | Driver app is displaying incorrect information about a sporting event date, requiring an update. |
Hey , why are you supporting changing the internet back to where throttled and blocked and FaceTime? Could it be you are lying to the uninformed so you can later charge for packages? | negative | low | other | User is expressing frustration and suspicion about net neutrality stance and potential future charges. |
please train your agents. Misinformed agents cost your customers real money | negative | medium | other | Customer is frustrated that misinformed agents caused them financial loss. |
Thank you for sorting out our delayed flight issues !! It’s customer service like this that makes such a difference! | positive | low | other | Customer is expressing gratitude for excellent service resolving a flight issue. |
email You asked me to send you my email on facebook for further help. Hope you reply soon thanks | neutral | low | other | Customer is following up on a previous support interaction and waiting for a response via email. |
Kinda want some McDonald’s | neutral | low | other | Off-topic comment unrelated to any product or service support issue. |
Hi just got notification saying my order has been delivered and handed to Eva? Well nothing got handed to me. | negative | high | other | User received a delivery notification but did not actually receive the package, suggesting a misdelivery. |
Sad with my flight this morning. No inflight entertainment or blue chips. smallthings | negative | low | other | Passenger mildly disappointed about lack of in-flight entertainment and snacks. |
I’m drunk and accidentally made an inapp purchase trying to save my panda babies. Please can I have a refund . K. Thnx. | neutral | medium | billing | User made an accidental in-app purchase while intoxicated and is requesting a refund. |
Hi Can you please look into my order no Order 40234373323842757. it is been a week since now. what is point of Prime membership? | negative | high | other | Customer is frustrated about a delayed order and questioning the value of their Prime membership. |
My son purchased a couple of things without my permission | negative | high | account | Customer reports unauthorized purchases made by their child, requiring immediate account review. |
Hey installed new set top box. Thnx. Now get Press ok to find if channel is part of current package. Press B troubleshoot. Then 30 to subscribe. WTF?! | negative | medium | technical | Customer is frustrated by unexpected prompts and subscription requirements after installing a new set-top box. |
Things happen. We get it. But when the plan finds its runway to come in on, the ancillary steps are then taken to mitigate this | neutral | low | other | Vague message acknowledging that delays happen and steps are taken to address them, no clear support request. |
Been called dumb for having 3 lines.Well, considering the inefficiencies eerienced I think it is a dumb idea.Una fall my hand | negative | low | other | Customer is expressing dissatisfaction about inefficiencies experienced with a multi-line setup. |
thanks for the delay and the lie whyflydelta | negative | medium | other | Customer is expressing frustration about a flight delay and perceived dishonesty from the airline. |
I set up a couple of giveaways 6 hours ago, but still do not have links. How long should this take? | neutral | medium | technical | Customer set up giveaways 6 hours ago but has not received links yet. |
Just hung up after 115 mins on hold with to address a simple name change on a ticket after online did not work. TheEasyStuff | negative | medium | account | Customer is frustrated after spending nearly two hours on hold for a simple name change that the online system failed to handle. |
I wouldn’t say this was at its ‘best’, would you? What a waste. | negative | medium | other | Customer is expressing disappointment about a poor experience without specific details. |
mobileCareXI Without phone and internet. Elderly, ill depends on services. Need service man to come to home | negative | high | technical | Elderly and ill customer is without phone and internet service and urgently needs an in-home technician. |
Why does the tracking record lie? I am home after 540 pm and no one showed up. The tracking record says delivery attempt made at 631 pm. No notice at my door, and no man shows up. Can you elain why? Thanks. | negative | medium | other | User is frustrated about a false delivery attempt record with no actual delivery or notice left. |
need help. Booked another flight on another airline after you guys changed my flight without notice. Now phone rep will not refund | negative | high | billing | User is seeking a refund after an airline changed their flight without notice and booked an alternative. |
WHEN WILL FIX THIS GLITCH!!!!!!!!!! Apple | negative | high | technical | Customer is urgently demanding a fix for a glitch, likely related to an Apple product or service. |
YOU HAVE TURNED OFF THREE TIMES IN THE MIDDLE OF S1E17 OF THIS IS US CAN YOU GET IT TOGETHER PLEASE????? | negative | high | technical | Customer is extremely frustrated by repeated service interruptions during video streaming. |
Hey , please fix your web UI for managing S3 objects. Every time I want to handdelete versioned objects, it freezes my browser up. | negative | medium | technical | User reports a recurring browser freeze issue with the S3 object management UI. |
can you all please quit playing games with me amp take my money so I can get this phone amp go to bed? I got work in the morning iPhoneX | negative | high | billing | Frustrated customer is unable to complete a phone purchase and needs the transaction resolved immediately. |
Okay, can you guys hold a meeting amp suggest you STOP treating customers like IDIOTS? Your default should NOT be are you too stupid to know your own location. Okay? FFS. I know my own damn location. | negative | medium | other | Customer is very frustrated with a condescending default assumption about their location in the product or support flow. |
My Lyft driver drunk as shit | negative | high | other | Customer is reporting a potentially dangerous situation involving an intoxicated driver. |
help me convince my parents to take me to Chipotle tonight | neutral | low | other | Request is unrelated to any support category and appears to be a joke or off-topic message. |
Unplugged my phone at 7am, now at 20 battery. You’d think a new iPhone was out on Friday... | negative | low | technical | User is complaining about poor battery performance on their new iPhone. |
This is jess, is she cute enough to model for Aldi? pawperfect | positive | low | other | User submitting a lighthearted and positive suggestion about a pet modeling opportunity. |
Oggi mi hanno bloccato il pacco di Amazon per la SECONDA volta in DUE giorni perchè l’indirizzo non è ritenuto valido?? giuro ero pronta a chiamare il corriere e dirgliene quattro il mio bambino è la fuori disperso in provincia di Bergamo ed io non posso farci nient | negative | high | other | Customer's package has been blocked twice due to an allegedly invalid address, causing significant distress as it contains something needed urgently for their child. |
Hi, I have a Question about this, I’m a Spire Member but I didn’t receive the 25,000 bonus points. Can you help me? | neutral | medium | billing | Customer did not receive promised bonus points as a Spire Member and is seeking help. |
Look gone have to fix this update with this I️ situation I️ | negative | medium | technical | User is frustrated with a software update causing a display or character rendering issue. |
Which generation of Apple TV lets me install additional apps? More specifically the app? | neutral | low | technical | User is asking which Apple TV generation supports installing third-party apps. |
My package was said to be here today. What is going on | negative | high | other | Customer's package was expected today and has not arrived, requiring urgent follow-up. |
What is going on with iMessage and FaceTime? They’re not working on my iPad | negative | high | technical | User reports that both iMessage and FaceTime are not functioning on their iPad. |
He already made a complaint on your website. | neutral | low | other | Third-party informing that a complaint has already been submitted via the website. |
I have got an email from email telling me I am a winner of the great Indian festival 2017 without any content in the body. Is this fake? | neutral | medium | other | Customer received a suspicious email and is trying to verify its legitimacy. |
ETA on outage in Cullman,AL i have important business to do. | negative | high | technical | Customer needs an ETA on a service outage as they have urgent business to attend to. |
A very disappointing service. Delivery address says it is a commercial bt yet i hvent receivd d parcel even aftr multple followups | negative | high | other | Customer has not received their parcel despite multiple follow-ups and an incorrect commercial address classification. |
I’m wondering if will EVER support more than 1 terabyte for Pro storage? | neutral | low | feature_request | User is inquiring about a potential future increase in Pro storage capacity. |
No I havent, but I will definitely try this. Thanks for your help! | positive | low | other | User acknowledging support advice and expressing thanks after receiving assistance. |
why are Redditch trains delayed and what is the estimated time they’ll be running? | neutral | medium | other | Customer is inquiring about train delays and estimated resumption times. |
I sent a message over an hour ago but have not received a reply yet. I bought a gift card for PlayStation in your store and they just gave me a receipt not the actual card, is this correct? The receipt says see back of card for details but all I have is the receipt, no card | negative | high | billing | Customer purchased a gift card but did not receive it and has been waiting over an hour for a response. |
Can someone please help me with the direct messages I have sent you both of you since last week? I need a booking fixed to use for a flight TOMORROW Nov 22 at 1355! | negative | high | account | Customer has an urgent booking issue that needs resolution before a flight tomorrow. |
message keeps crashing and I keep having issues 11.0.2 | negative | high | technical | User reports repeated app crashes and ongoing issues on iOS 11.0.2, indicating a persistent technical problem. |
thanks for giving me 2k miles when I moved seats to accommodate another px. iFlyAlaska | positive | low | other | Customer is expressing gratitude for receiving bonus miles as a reward for accommodating another passenger. |
your pepper grinder just shattered in my girlfriends hand whilst she was using it, causing a deep cut. Not impressed. | negative | high | other | Product caused physical injury to a user, requiring urgent attention. |
When is black bean soup coming back? This vegetarian needs more substance than creamy tomato and squash soup ♀️ | neutral | low | feature_request | Customer is requesting the return of black bean soup to the menu as a vegetarian option. |
train is late AGAIN! Beyond a joke now. When will you sort your shambles service out? | negative | high | other | Customer is repeatedly experiencing late train service and demands resolution. |
you all are killing me. Its Friday. My job just got 100x harder | negative | high | technical | Customer is frustrated that an issue is negatively impacting their work on a Friday. |
Customer is the payor. Our time is as important. | negative | low | other | Customer is expressing frustration about their time not being valued. |
your hotspot in Indiana pa is still not working and I was gone for a week! | negative | high | technical | Customer reports a hotspot outage that has persisted for over a week. |
have to say top customer service. Return item without receipt, no questions asked... full exchange for replacement. Thank you | positive | low | other | Customer is praising the customer service experience with a hassle-free return and exchange. |
all 3 of the techs you sent here already have told you i am knowledgable and have monitors/sniffer up capturing it in real time. | negative | high | technical | Customer is frustrated that multiple technicians have visited without resolving a technical issue they are actively monitoring. |
hi, will your New Year’s Day fares come down at all or is that it now? Cheers | neutral | low | other | Customer is making a general inquiry about whether New Year's Day fares will decrease. |
My is going to end up getting into an accident because my corider is adamant about connecting his phone via Bluetooth | negative | high | technical | Customer describes an active safety concern involving a distracted co-rider using Bluetooth while driving. |
so I am having an issue where the Welcome to HQ quest popped back up. I also cannot turn in my orders and they have disappeared or grab my payroll. Server issue? | negative | high | technical | User is experiencing multiple broken game features likely caused by a server issue. |
hululive tv down again! Xbox One. About to get another service..... this is not the first time in the last week. | negative | high | technical | Customer is experiencing repeated service outages and is threatening to switch providers. |
idk if you have a way to fix your captions, but season 2 episode 16 should be their not they are around 1520 | neutral | low | technical | User is reporting a caption error with a specific timestamp in a specific episode. |
what does ‘purchase of this item is not currently available. This item is being modified’ mean? | neutral | medium | technical | Customer is confused by an error message preventing them from completing a purchase. |
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